Szott Chrysler Jeep

I have a 1999 Ford F-150 that has a recall for the gas tank straps rusting and falling off.

On Sunday, July 31, 2011, as I was driving, my gas tank fell and was dragging. I got the truck out of the middle of the road and called my nephew. He came over and jacked it up and put a tow strap around it so we could get it off the street and back to my house.

The following day, (Monday, August 1, 2011), channel 4 news announced that Ford was recalling all F-150s between 1997-2004, and that they would replace the rusted straps at no expense.

First, I called Suburban Ford of Waterford, LLC. They asked for my VIN and told me that mine wasn't recalled. I told them what happened and they said they couldn't help. I found Szots dealership, which is closer to my house and called them this morning. I believe I spoke with John in the service department. He took my VIN and said mine was being recalled. I asked him when I could bring it in and he argued with me, and said he didn't know if they even had the parts to fix it, and I would have to "bring it in" so they could "inspect it first".

I don't know what needs to be inspected, and I don't know why he would think it's alright for me to drive around a vehicle that has a gas tank being held on by a tow strap. He clearly did not want to help me. I asked for his name and he said "NO".

We try to go above and beyond to help all our customers and give them great service! In regards to Janice's complaints. The damage to the LT side that the customer knew about before buying, that happened at the original selling dealer. We actually corrected, repaired and repainted for the customer at no charge as a customer courtesy. The charges from the factory for the damage was done by the customer to the Jeep.

We offered the customer a very low discounted price and options to be able to prevent being charged back on lease turn in damage. The customer declined any and all repairs, requesting the car be sent back as is. The customer states in third paragraph that she is now willing to pay for damage. Unfortunately, it is between her and Chrysler. By declining to have the repairs done at lease turn in, it makes her subject to charges for any damages.

As far as any paper work, we have mailed copies to customer, submitted copies to Chrysler and have copies here at dealer. We can provide documentation on any of the above matters. If anyone has any questions, feel free to call the General Manager Doug ** at 248-343-9019. We have a very high customer satisfaction rating and we carry a 5-star ranking with Chrysler. We hope this customer's comments, who was upset because she tried to get away with not fixing her car to lease turn in standards, would not stop anyone from letting us help the with all their Auto needs.

I leased a Jeep Wrangler. I was told it had sustained some "minor body damage" at the trading dealer. By the end of the 3 years, the paint below the driver door and the left rear panel at the seam was flaking off and there was rust beneath and the dealer told me I was responsible.

My suspicion is that the vehicle had been dumped off a car hauler at the trading dealer and sold to Szott in its fixed up condition. Not only was the paint bad, the hasp for the read door was bent and I had to have extensive mechanical work performed on the vehicle after only owning and driving it for about 7 months. I took it to the dealer in May near the end of the lease and had the paint fixed, all of it on the driver's side, so that when I turned it in on July 24, it was good.

There was still the small paint chip and the small dent on the passenger side. Tom ** sent Chrysler Financial the report on the condition (which had to have been filled out in May, because of the paint) and I was charged $295 to have the paint fixed, after the fact. Mr. Tom falsely dated the form 7/24 and sent it to Chrysler. I never received a copy or was never able to "make it right" and did not know I was even being assessed until January the following year!

I am still being harassed by collection agencies. I am now willing to cover the small paint chip below the passenger door and the small dent in the right rear panel, but I refuse to pay the $295 to have the paint fixed when it was already fixed when I turned in the vehicle. I have written Szott Chrysler Jeep numerous times with no reply. They are a despicable bunch of people. I can provide documentation upon request.