Lasco Ford

On April 23, 2001, I went to Lasco Ford to trade in my 40th Anniversary Convertible Mustang for a 2010 Mustang, but when I got there, I met with the salesperson who I had been talking to on the internet and phone. He informed me that I could not get a Mustang but I could get a 2007 Focus, Fusion or Pontiac G-6. Then I asked him if he has any Jaguars, he said yes he had one in the price range the bank approved me for. So I agreed to take the 2005 Jaguar X-Type 3.0. I signed all the paperwork and my uncle Wilson ** co-signed for me on April 26. I went back to Lasco Ford to give the the mustang and take possession of the Jaguar, but when I got there, the salesperson who I was dealing with was off that day, so his Finance Mgr. Adam ** finished the deal and gave me some paperwork and the keys to the Jaguar and I gave them my Mustang,

I took my plate off, took the Jaguar and went home. It was supposed to be a completed sale. On April 26, I got a call from the salesperson Brian ** , stating that I needed to come back to Fenton to sign more papers. And I did, that's when I got the application for title and registration, the retail installment contract and security agreement, another paperwork and we were done, I left the dealership with the Jaguar and came back to Detroit where I live. On May 4, I got a call from Santander Consumer USA, the same people who I financed the Mustang, for 60 months this month, with. Adam ** never told me that I would going back through the same company or they would call me. When the lady called on May 4, she asked me if I put $2700.00 cash down, I told her that I had a trade in. She continued on with the interview told me how many months I would be financing, how much my payment would be, etc.

When I got off the phone with her, I went and got my paperwork and it's saying that I got $3700.00 for my trade-in an I put $2700.00 down in cash. Well, I had no cash, I only had the Mustang, so they were supposed to give $3700.00 and pay the balance on the Mustang that was left on it. So for almost two weeks I have had the Jaguar, with transferred plates, the sale was done I thought. But on May 5, I got a call around 12.00 pm from the Finance Manager, saying that the bank sent back the paperwork and rejected the loan based on the interview I had with finance company, about the $2700.00 that was falsely put on the contract, and all the paperwork were saying that I put a cash down payment, so Adam ** continued to tell me that I had to return the Jaguar and come back and get my Mustang, then he said he was going to call the bank back and fix the error, he never called back that day.

I asked him why he said the bank rejected the loan, he said it's because of $2700.00 he put on my contract. That evening, I e-mailed the salesperson, Brian **, to see what was going on. Next morning, May 6, I got an e-mail from Brian saying sorry for the inconvenience and that there had been an error in the documents and it would be corrected, and for me to come out to the dealership to sign new contracts. This morning, May 7, I left Detroit to go to Fenton. When I got there, adam was outside so the salesperson Brian kept telling me to hold on a minute as he was getting the new contracts together for me to sign, and he was waiting for Adam. We waited for two hours after Adam did his radio show, the radio station was out there.

Finally, my uncle and I sat down with him. That's when he said he had bad news, that I had to give back the Jaguar and take my Mustang back because he tried everything he could do, but the bank said no to my loan, after me having this car for two weeks. This was because Adam ** fraudulently put that I put cash down instead of being truthful with them, and I only had a trade-in, no cash, so he falsified documents. I still have all the original paperwork on the Jaguar, showing he put $2700.000 or someone put that I put cash down. This has cost me pain and suffering, the cost of insurance and gas.

I asked how I am supposed to transfer the plate back to the Mustang, he said it was never filed with the secretary state allegedly. So they had me riding around still on Mustang tags for almost two weeks . Another guy came to talk to me, he said he was from the legal department and asked me if I have all my proof of income and credit went through okay and the deal was supposed to be done until Adam ** falsified the contract to the bank, with that down payment that i was not aware of. Neither the salesperson or Adam ** told me what he did falsely put on legal documents. False information cost me to have to be rejected from getting a car loan that I was approved for and had taken possession of the vehicle for two weeks. This is fraud, they tricked me out there today to get the car back, but I got someone else to drive me in their car.

I told Adam I was not coming back out there and that he could send a driver tow truck. So they did, they sent a driver to my house to get the Jaguar and bring me back my Mustang. This was a breach of contract. Rejected by the bank because of fraud, the deal was done until the finance company called me and made me aware of this. This, to me, is consumer fraud and I have lost money. This was a traumatic experience today. I would like file a complaint on Adam ** and Lasco Ford.

Then today when I got back from the dealership after giving back the Jaguar, I got an e-mail from Matt **, saying thank you for purchasing a 2005 Jaguar X-Type and their goal is to provide a purchase experience, and that Jaguar would call me to do a survey. No one never told me about the finance calling or the down payment Adam ** put on these contracts. I guess he is the owner or someone in the Lasco family, he thinking I got the Jaguar and I am happy customer, until I e-mailed back and told him what really happened. I didn't know you could submit false information on legal contracts or falsify documents.

My son who just turned 18 went to this dealership a few weeks ago looking at cars. He did not have either parent with him. They sold him a car for $3,400 that blue books for $1,000. Granted, my son is considered an adult at 18 but they took full advantage of him. Even though they may not have done anything "illegal" it is so morally wrong. I called and talked to Mr. L. and he told me that they did nothing illegal and there was nothing that they would do about it. The car is not running well and we are stuck with it.

While purchasing a 2010 fusion, we dealt with a newer car salesperson, Erik. While dealing with him there were several committments made that came and went. We should have walked then bit found a car we liked. With in a few weeks of owning the vehicle a rececall was issued. We had 3 thousand miles on the car and thought we would get the oil changed and tires rotated while we had it in for the recall. We droped the car with all of the instructions to do said maintenance and we would pick it up the following day. When we picked it up, we checked the oil and found it to be the old oil. When I checked the status of the work performed, the service tech 'travis' stated that it had not been performed.

With the expierence fresh on my mind, I asked to speak to a manager. Matt L. identified himself and I asked him why there had been so many errors with the purchase and service of my vehicle. I got accosted with a speach of how I am human and I make mistakes and how 'great' his service and sales team is. When I asked if he was finished and wanted to actually discuss the problems, Matt stated he was done talking and walked away.

I would not recomend this dealer to ANYONE! I have not had a worse customer experience from any company. To be attacked when you voice concerns is a new one to me. Had we not checked things out, severe damage to the vehicle and potentially voiding our warrantee.

I bought a certified used truck from these folks and drove it 8 miles and motor started shaking and making loud knocking noises. I took it back to the dealership and left it there since they were closed. I called to complain and my calls fell on deaf ears. Finally, I canceled my check and they called. They threatened me saying that they had a degree in law and that I would buy the truck no matter what! They told me to bring in a certified check to them or I would be in violation of a contract.

I did bring in a certified check to them when they said that the truck had been fixed. Five days later, I picked up the truck and drove 15 more miles and truck started doing same thing. I again took the truck back and they said that they would fix it again. I paid 21,500 for this truck and have yet to have it make it to my home. They refused to take the truck back and have my money and the truck too. They say that next week they will have it fixed. I would not ever buy a truck from these folks again!

I purchased my van 06-22-09 and the day I was looking at the van a lady was spraying "harsh chemicals" on the carpet. When I asked Jamin about it, he said that they were doing "carpet touchup" and they do that with all vehicles that come through there used. Well a week later after I purchased the van a wet dog and urine smell came through. Plus a ton of nasty black stains on the carpet. I started complaining and they put an ionizer in the van which helped for 2 days. They refuse to even get my carpet clean even though it is detrimental to my kids health. My 3 yr old and newborn sneeze and get sick every time they ride in the van.

I complained to the BBB and nothing. Jamin told me recently that "we sprayed those harsh chemicals to cover up the stains". So that tells me they knowingly and deliberately covered up the dog smell and stains in the van and hurried up and pushed me to buy it before the smell came back. I mean it was on the lot for 24 days and all of a sudden they are spraying harsh chemicals?

Next thing that happened was I had my van in for service. They were supposed to fix my powersteering and control arm. All under warranty. Well, I get my van back and my wife is riding down the road with the kids in the van and the steering wheel jerks out of her hand. The tirod bolt was finger tight. They did not even take the time to tighten it to speck. Then they tore the tirod boot, cut the axle boot, shoved the heat sheild up in there, busted the hubcap and still never did fix the power steering even though they said they did. When I took it back and complained the service guy Sean said he would take care of it. The next day he calls and says the power steering was fixed and the rest of the stuff was not their fault. I am wondering how it was not their fault when that was the only place I had it and those particular things were not wrong when I took it there. They stole my deductable and hacked up my van.