Had purchased Toyota Celica in 1995 from Dunning Toyota and salesman (married) called me at work and home for over a year, sent me cards. I wanted nothing to do with him and would not even take my car to Dunning for service. This April 2010, I wished to purchase Toyota Prius and called Dunning to make sure this guy was gone. I was talked into a Prius lease with 3 free oil changes and maintenance. The sales manager Dale, who knew I was a return customer asked who had sold me my other Toyota. I told him Frank ** and he said I will let Frank know you were in. I tried to be polite and said I wish him well because they told me his wife had died. After the purchase John **, my sales rep called and said Frank was trying to get a hold of me and the phone number he had wasn't correct. I told John not to give him my work or home numbers. That same week, Frank called me and he new the type of car I had leased, the cost etc.
I spoke with him for only a few moments. He asked me to call him when I had free time and told me he had called The University of Michigan Hospital where I worked and I was not at the number he had and had asked the directory to do a search for me! In the meantime, I began getting unknown number, unknown name calls on my phone. Maybe a dozen. Finally O answered. One evening and it was a stranger who said he wanted to purchase the PT Cruiser I had as a trade in on the Prius. I had given all my maintenance records to John ** to use for an estimate on trade in and to demonstrate how well the car had been maintained. Dunning Toyota placed all these document in the glove box of the PT Cruiser and sold it. My name, address, phone and my even one receipt had my debit card number on it. I had to close my checking, saving accounts, reestablish my bill pay with 7 companies, change my direct deposit with my employer.
I spoke with John **, the manager and he was very rude and abusive but said he would have owner Julie Dunning call, she has not. I asked that Dunning retrieve these documents and I only received 4 out of over 30 documents, demonstrating everything from oil changes to warranties on tire, etc. A problem developed with the paint on this 3 month old $27,000 car. Every time I wash it or it rains streaks of oil or deteriorating, rubber runs down from the door handles, trunk and hood hardware and the running board.
I drove to Dunning on a Friday and the Service manager told me this happens to all white cars and I he said he could clean it up that day but it would persist. I told him Dunning was going to clean that and provide free paint sealer as this was a lease vehicle and I wanted no problems when I turn this car in. I also told him about the breach with my personal information. He asked if I would wait 45 minutes until his staff returned from lunch so they could clean car and he would speak with manager John ** about sealing paint.
I left and refunded. I was motioned into the service bay then the manager asked me to pull out into the parking lot. John ** come out and interesting this particular day all staff at Dunning were wearing these red T-shirts with Toyota Service Excellence in 4 inch letters across the back. This manager and the service manager corned me against my car and John ** with arms crossed charged about 8 inches from my face and asked me what my problem was. I asked if no one had explain the paint problem to him and he said "what I've been told is you have a big mouth and you can get the ** my lot or I will call the police". I said great call the police and add fuel to Toyotas existing problems. He said ** you its done. He called the police while I waited and the police told me unfortunately he could do that. The police woman was so disgusted she said Toyota certainly is in trouble without this.
