The temperature gauge did not move out of the "C" range for two days. Decided to change the thermostat.
Consumer Complaints & Reviews


Called regarding blown head gasket on my 1997 Ford Mercury Gran Marquis. On October 27, 2011, I flew out of Chattanooga, TN to West Palm Beach, FL. Son-in-law was returning to Huntsville, AL with my auto, which out of the blue overheated. As a certified mechanic, he pulled to side of road and had it towed. Had an Intake Manifold crack which caused the overheating. I had it repaired to the tune of $618.00. When I returned from Florida, went to the repair shop to pick up my auto. Returned to Huntsville, AL.
Watched all gauges all the way back. No problem with overheating. Parked my car at home and when I went to go to work, car would not start. Called tow company for jump-start. Driver said it was more than simple jump-start. Had it towed to local auto shop to find out it had a blown head gasket. Called Ford Company in Detroit spoke with Tori. I was not told at the time, nor was I notified that there was a Mass law suit against Ford for Plastic Manifold on autos from 1995-2000? I happened to find this out by checking on line. I called Ford back again and spoke with another rep who told me my car was not part of the suit because It was VIN Specific and my VIN # was not part of the settlement?

I read the article about Ford agreeing to settle a lawsuit involving defective plastic intakes on 1996-2001 Crown Victoria and Grand Marquis cars. I just paid a local Ford dealership to replace a defective plastic intake manifold on my 2003 Grand Marquis for the same exact failures described in the article. The cost of repairs was $1116. I feel that Ford, despite knowing that the intakes were defective, continued to install the same intakes in 2002 and newer vehicles. I want Ford to reimburse me for the cost of repairs. I have pictures of the cracks on the intake removed from my car.

The manifold started leaking on our 2001 Mercury Grand Marquis. It also lost coolant and had to have an emergency repair. The vehicle was repaired at our own expense. The total cost was $783.04. I was very disappointed when we were told that the Ford Motor Company did not cover this expense for a faulty intake plastic manifold.

I own a 1999 Mercury Grand Marquis, VIN #**. Because of failure of a plastic piece manufactured by Ford Co., my vehicle overheated to the point that its motor had to be replaced. That piece, I came to know, was the intake manifold. I learned of the case against Ford Co. regarding this part, but apparently, I was too late for any compensation. My car got in the mechanic in March 2006. The motor was replaced, and it cost me almost $3,000.00
Now, February 2011, my car is suffering of the same problem. The mechanic who replaced the motor did it with a motor that had a plastic manifold. Back in 2006, I was assured that the replacement motor had a metallic manifold. I am being victimized over and over again by unscrupulous parties who are as elegant as Ford Motor Co. or as the most common licensed mechanic.
Now, I don't have to replace the motor, because the problem was detected before any overheating. But the replacement will cost another $750.00. How about that for a judgement! Why is it that judgement was not delivered in a manner so that the consumer had to be compensated regardless of time? In other words, if almighty Ford Co., employer of thousands of people all over the globe, produced 10 million units and only a portion, let's say 5 million (figures are made up by me) were taken care by the recall, that means that Ford Motor pocketed 5 million replacements in a very legal way defrauding people just like me!
I am mad. You know why? Because I smell no ethics in all these procedures, and if you have never been judged as a judge by any hardworking American, this is my opportunity to tell you that you did not represent me in any way or form or my family or friends by your decision. And as a judge, you are a systematic failure and that you and whoever went along with this decision should be ashamed of your selves for protecting Ford's only interests. They did the mistake, and the portion of working Americans who were caught in the middle had to pay for it, including your salary, Your Honor!