
Rachael of Chino, CA on April 29, 2006
My vehicle is a 2005 Mercedes Benz C230 Kompressor Sport. On March 25, 2006, my vehicle had received it's firt 13,000 miles routine warranty inspection at 12,453 miles from the Mercedes Benz dealership, where I had purchased the car. Prior to that, at 1000 miles, the only reference that a Mercedes Benz representative addressed the tires, was to let me know I will not be using the vehicles rotation coupon for my vehicle, because I needed to remember that the front tires were smaller than the back tires.
With all the maintenance inspections warranties I had closely been following I was confident that my vehicle was at its top performance, and that I could take a long trip.
On April 22, 2006, I decided to visit my sister 300 miles away, in Calexico, California for the weekend. With my vehicles recent inspection, I only checked the car's tires, which showed no sign of distress, cracks or shredding of any kind.
As part of my trip routine, when I'm driving alone, I called my husband to let him know that I was leaving, as well as call my sister to let her know that I was departing and I would be checking with her along the road to give her status of my location. This is a precaution the woman in our family use when we visiting each other, because sometimes driving alone on a desert freeway can sometimes be unsettling and dangerous, especially at night.
I left at 3:00 pm and headed south, calling my sister along the way and giving her status. I had reached the valley and I was driving on Highway 8, eastbound, driving the limit at 70 mph. As I was driving, I heard this loud bang on the back of my car, I wasn't sure where it had come. I immediately looked at my side mirrors to see if I had hit or ran over something, I did not see anything on the road, I then looked at my rear view mirror and did not see anything on the road. I continued to drive, moved to the right lane at a slower speed, because the car had a different feel, but I contributed it to the road, since I did not see or hear anything else. The highway is two lane and I had to move to the left lane again, because of oncoming traffic into the right lane of the freeway. As I moved I heard this loud explosion,and my my car began to swerve to the right with force. Cars began to speed up and pass me. The only thing I did was grip the steering wheel very hard and maneuver the car to side of the road. Fortunately for me I didn't not hit any cars and I did not go off the freeway into the ditches below the highway. My car could not be driven any farther, so I was parked on the front side of an on ramp, which cars were flying by. The incident had left me shaken and scared. I thank God and my angels for their protection and said a quick prayer. I got out to see what had happened and I couldn't believe my eyes, I had never seen a tire with that type of damage. The tire looked as if someone had used a knife and had cut it all the way around, a perfect circle. I used my cell phone and called AAA for assistance, didn't even think of using the Mercedes 800 roadside assistance. I guess I was still in shock. I called my husband and sister and told them what had happened.
The CHP shortly arrived and she asked me if I needed company to feel secure in the highway, I absolutely said yes. After waiting 20 minutes, the AAA tow truck came. He moved his tow truck behind me to provide a shield from the oncoming traffic and began to change the tire. As he changed the tire, I asked him if I had ran over something that had punctured it, was a nail or if it was the desert heat, which the temperature that day was only in high 70's. He told me, that it was nothing I had done, that this was a defective tire and in his line of work, this was not the only tire he had changed with the same defect. He indicated this type of tire had caused other damage to other vehicles new and used. He recommended that I speak with my Mercedes Benz dealer. It was 6:45 pm by then, and it was getting dark, I asked his advice for finding another tire location to replace the (donut)he had just changed and referred me to the only open dealer, Pep Boys. I did not waste any time I drove to Pep Boys in Calexico, when they saw the tire, they too told me that I should contact the Mercedes Benz dealer, because it was a defective tire. I don't know if it was luck or not, but they only had one tire in stock, which they mounted. I payed $139.04 and left with the defective tire on my trunk to show my Mercedes Benz dealer. The next day I drove back home, but not with the ease of mind I used to, I drive in fear that the next time the other tire explodes, I will not be as lucky. I don't even want to think of the consequences in L.A. traffic and well as Inland Empire traffic during rush hours.
My husband contacted the Mercedes Benz dealer and the representative told him, that Mercedes Benz does not cover tires under their warranty, that it was a manufacturer problem, and was not very helpful with our tire concern, and couldn't assist him. She told my husband that the person who changed the tire was not an expert and my husband then asked her how would she know, was she a tire expert. She said no and he he stated to her that he wasn't either, but he knew the difference between a flat tire and an tire that exploded and it was a structured defect. He also indicated to her that he was going to check the internet for other problems related to the tire. He demanded that she set up an appointment for him to bring in the car and have the other tires expected, as they shouldn't done this when when it was seen at the 13,000 maintenance.
The appointment is 5/6/06 and we don't anticipate that Mercedes Benz will refund our expenditure, but we do expect for them to hear our concerns regarding this tire and maybe save a life.