Mercedes-Benz

I went to the Rocklin, CA Mercedes Benz dealership to get a recall fixed on my car. I had a leak in the same place with that of the recall was in, so I thought it was that. We talked to a man named Wayne, and he helped us the whole time we were there. He said it would take an hour or a little longer, so we walked our three kids over to the park. By time we got back to the dealer, it was about 4:45-5:00. The man Wayne said he would check to see if our car was ready, then he pulled it up, leaving it running. We loaded the kids up, but my oldest was in the bathroom. So I went to get her. When I got back in the car, it was no longer running and would not start at all. We tried a couple times, and then, we got the man who had been helping us and told him what was going on.

He came over and tried to start it, then he popped the hood. He started messing with the battery and said he thought we needed a new one. He said he was going to have someone come jump us. Well, that did not work at all, and as the tech was helping us, he noticed our seats felt real wet. The floors were wet too. Real wet. Still, I did not think anything of it. A few minutes went by, and another man came out, a tech one who works on cars. At that moment, they said that when they washed it, the sun roof was open a little and water got in our electrical gear and messed some electrical stuff up. So what I want to know is why did they not say that in the first place. They had to have a known cause. There had to have been water all over, when they opened the door. They had to dry it all up. They did not say anything to us and were going to let us leave.

How did they know that fast what was wrong. They knew it had all got wet. I did not even know they were going to wash the car. I got my car back the next day (today). They came to my work and traded me cars, and it stinks so bad like mildew. I got a few opinions and have been told that it could never be the same. I don't know how extensive the damages are and what they fixed. They tried to get me off the lot as fast as possible, so it would not be their problem. But I know that I had my three kids and could have had my car just stop somewhere, and we could have gotten hurt. Now, I have a stinky car that I am still paying for, and I don't know if they fixed the whole problem.

I bought a new 2012 CLK 350 MB from Myrtle Beach Automotive. Air conditioner did not work (came from factory not working). After 1 week in service center, I received the car back. I met with GM **, Service Manager **, and Service and Parts Operations Manager ** out of the corporate office in Jacksonville, Florida about receiving another new car, extending my warranty, or refunding my money. ** went on to tell me he had the power to do whatever he deemed necessary to keep me the customer happy and the dealership in which he also represented.

Long story short, he did nothing but lose a customer for life. And now for peace of mind for me and wife, we are probably going to be spending another 3 to 4 grand on an extended warranty because we are concerned that we have purchased a "lemon". I sure wish I would have read all the reviews before purchasing a MB.

I had just changed my BMW 320i 2008 model to the new c250 2012 on the 25th of March 2012 and after 20 days, the local dealer, GNA, offers free maintenance for this model for the new buyers. This made me very angry that I specially asked for this. I think I deserve to join this offer.

My name is Ahmed ** and I am from Saudi Arabia. I am writing to your esteemed company because I believe you care about your customers and their relationship with you. I experienced some issues with my new SLK 250 2012 (WDDPK4HAXCF042129). I had recently gotten home from work and then about 1 hour later, I tried to leave my house with the SLK. When I left in the middle of the road, it started to shack. At first, I thought it was the tire. It never occurred to me anything else since it is only been 8 days since I purchased it. After that I slowed down and parked a side then the engine went off. I turned off the electrical system and then started the car again. This time, the engine tried turning over, but did not "catch" and the car died again.

The third time I went to start the car, the engine came on and made a very strange "gurgling" sound like it wasn't getting enough throttle/gas. So I gave the car a bit of "gas" by slowly pushing down on the accelerator pedal and the engine caught, but then quickly died. All this time, the instrument cluster was "fluttering". The RPM needle was bouncing between 0 & 1k rpms very quickly (5-6 times per second). No warnings on the instrument cluster either. I gave up and called a truck to bring the car to the local dealer service center.

I know that Mercedes-Benz is very concerned about its reputation but I was shocked by the way I have been treated by our local dealer here in Saudi Arabia (Juffali). For someone who just purchased a car, I was expecting more consideration. Moreover, they did not provide a substitute car for me which has a very strong impact on me being using public transportation instead of using my brand new car.

I am the original owner of a 2001 Mercedes-Benz S-Class for which I paid over $85,000. My car has a mere 54,000 miles on it and is in superb condition. A few years following the purchase of the car, the thread on my steering wheel began to unravel, at which time I replaced the steering wheel. The same situation has occurred again, necessitating the replacement of the steering wheel for the second time in 54,000 miles. In an effort to appease me, Mercedes-Benz has offered me a whopping $150 toward the cost of putting in the 3rd steering wheel on this supposedly top-of-the-line vehicle. In view of their response, I feel that Mercedes does not stand behind their products, which are sold at premium prices yet often contain inferior workmanship.

Last week, I took my E200 (2006) in for servicing at the official dealer in Amman. They said it needed an oil change, filters and new spark plugs. The car was ready in the afternoon. On my way home, the engine was choking slightly, especially when I applied the throttle. I thought it could be a faulty spark plug and decided I would take it back the next morning. When I started the car the next morning, there was a rattling noise in the engine. I moved about 20 meters, there was no power. So I took it back into my garage and called the dealer. They sent me a mechanic who said the car must not be driven and should be taken back by winch. He said the two timing cogs above the engine were probably worn and the may need replacing.

Two days later, they called me from the workshop to say they had changed these parts and also put in a new timing chain but when they started the engine, there was still a rattling noise which they thought was due to something wrong with the valves. They opened up the engine again and supposedly fixed everything. My bill for this, after discount, was a handsome J.D.2545 (Euros 2700)! I paid and went home. This was yesterday. This morning, on the way to work, the brake pedal suddenly went flat and the ABS light came on. Braking was lost for a few seconds. I was lucky I was going very slowly in a traffic jam and, as the car veered to the left, I didn't hit anyone. I slowly drove the remaining mile to my office. On the way, I lost the power in the steering for a while, then the ESP light came on. I really didn't know what was going on. They have just winched the car back to the workshop.

My question is this: Is it normal for Mercedes metal teeth to wear out so badly after 125000 kilometers? I am 68 years old, have had a license for 50 years and was a car dealer myself at one point. I thought Mercedes was one the best made cars on the market and lived almost forever. I am shocked, indignant and really needing an explanation.

I have Mercedes C 200 model 2008, I do all my services in the official dealer in Egypt. After 3 days of my last visit to the service center, I was in the oil station, left the cassette and the lights working then. When I returned, I found the battery was very low to start the car. I did a battery connection one time according to the owner's manual but it didn't work. Then I asked the dealer to send a truck, after 2 days they told me that that they charged the battery and everything is okay but when I went there and after paying the bill, the car didn't work, then they told me to leave the car again. After 5 days, they told me that the control unit is dysfunctional and it needs 2 months to bring it from Germany. So how come this situation occurs in a Mercedes-Benz car with 50,000 km? How could I stay 2 months without my car? How come the dealer didn't notice that the battery needs to be changed in my last visit to the service center? I've trusted this brand for more than 30 years and after this situation my confidence was affected.

Our 300c has approximately 29,000 miles on it and has gone through 2 sets of tires already! Just returned from the MB dealer and was told that the 2d set of tires was of low quality that is why they are cupping. If that was so, why did the original set do the same thing at 15,000 miles? Apparently, there is something wrong with the car design. The quality of the car, a 2010 is definitely not what Mercedes used to build.

I purchased a Mercedes 500 SL from Mercedes dealer in Wisconsin. The car was shipped to me to Houston, Texas. It was 2006, the car was still under factory warranty. The first month I bought it, the transmission went out so I took it to Green Bay Mercedes dealer. They put a brand new transmission. 2 years later, I shipped to Jordan, Amman. The transmission went out again, so I took it to a Mercedes dealer in Amman. I had to pay this time, $4700 to rebuild the new transmission. I am so disappointed with Mercedes Benz now. I feel like I just bought a lemon.

In June 2008, I bought Mercedes C 200 and until now the car did not reach 40,000 km as my use for the car is very limited (only for travel during weekends). All the regular services are usually done before the due time and only made in the official agent of Mercedes Benz in Cairo. On March 31, 2012 (last Saturday), I went to the agent German Auto Service (GAS) Heliopolis branch in Cairo to check why the car did not start properly. They found that the computer program required to be updated (which is normal and acceptable) and they found as well that the fuel float/pump is need to be changed as it might stop at any time.

The senior engineer in the GAS (Mercedes agent) told me that this part should not malfunction with this few millage of the car (39000 km). He informed me that he will contact the company in Germany in order to change it for free or they might share in the cost. One hour later, the engineer came and said he is sorry, the company in Germany refused to do it and I have to pay the full 3,100 EGP. I refused to change and pay because I cannot believe that Mercedes Benz Corporation (considered number 1 worldwide) can accept not to take the responsibility of having short life part functioning properly for only 39000 km in its valuable and expensive products. I am bringing this to your attention and I am sure you will take the proper action to rectify this problem. Thank you.

When I purchased my new car in 2005, I wanted it to be special. My initial thought was to purchase a Toyota Camry. But after test driving a Mercedes (just for fun), I convinced myself that if Toyotas were great cars, then Mercedes Benz would be an excellent car. I really thought that MB would have better engines. But now that my car is non-functional at less than 100,000 miles, I wish I would have stuck with my first instinct and bought a Toyota.

After reading different class action lawsuits, I find this to be a common problem with several MB models. I realized MB cars are not as good as I thought or had claimed to be. I am very discouraged with engineering technology on this car. I can't imagine paying almost the same amount I owe to repair the car. But I honestly don't see myself purchasing another MB vehicle again. I hope for MB to take care of its customers, as I have heard other dealers such of Toyota, Jeep and Ford taking care of theirs. I want Mercedes to get me in a new car, fix my car or purchase it off from me.

There is a manufacturer defect at 57,700 miles. Premature failure of the balance shaft gear due to manufactured with poorly hardened metal. Mercedes Benz refused any help whatsoever for the $5,000 to $7,000 repair. If you own a 2003-2010 Mercedes Benz, better start saving your money up for the repair bill!

Mercedes Benz says to Navy service member: "We here at Mercedes Benz want to thank you for your service but since you aren't the original owner and you haven't had your car serviced at a Mercedes Benz dealer, we cannot participate financially." Wow! They cannot stand behind their product or the Mercedes Benz name either. They just hide behind a line of **! We just bought the car 9 months ago. I haven't really had a chance to get it serviced at the dealer until the manufacturer defect showed up!

I have a 2010 Mercedes-Benz C300. It was leased on 5-18-10. Transmission replaced on 9-14-10. Problems started on or about 6-1-11. I have been into the dealership to have it repaired and still not corrected (currently at dealership). Attempts to repair were on 6-1-11, 11-16-11, 12-7-11, 1-10-12, 2-13-12 and 3-12-12 (currently there). Lemon law letter was sent on 2-21-12. No response to that at all. I'm very angry and just want out of this lease once and for all.

I am disappointed by the level of service provided by Mercedes Benz South Africa to their customers. I ordered a new C200 in September 2011. I got involved in an accident. My insurer approved the repairs and I took the car to the panel beaters. The insurers provided me with a courtesy car for a limited period.

I thought I wouldn't have to walk very long thereafter. Unfortunately, Mercedes Benz did not have parts. I contacted national customer support after waiting more than a month. Parts have not arrived (confirmed with them and panel shop). I asked that I be provided with a courtesy car as I used the car to go to work. They refused and said it was not their fault. I say it is, because had they had parts, my car would be in my hands by now. They later told me the parts had arrived. Panel shop claimed to have received them last Monday (19/03/2011). Repairs will likely to take 3 more weeks. I am still a pedestrian.

I loved Mercedes cars. I bought a Mercedes at a price and for, amongst other things, good service. That is what I expected. I value myself and as such prefer to deal with people and companies that value me. I thought Mercedes was among one of them. Was I wrong? Now I know. I may have to be associated with them for longer than I can endure. What a pity?

Brake light wiring - Both right and left brake light wiring and circuit boards are shorting out and melting. The wiring harness is melted back a half inch on the right side and the circuit board has a hole melted through it. The circuit board on the left is starting to turn black and melt. It looks to be a fire hazard. The warning light just came on saying the brake lights were not working and it looks like this overheating has been going on for quite a while.

I bought a new car (supposed to be), a Mercedes C180 in October 2009. After one year, the right shock absorber has been changed. I told the maintenance service provider in Alexandria, Abis that they have to change the 2 shock absorbers (as I am a mechanical and marine engineer and I have some knowledge of mechanical issues). Anyway, they changed just the right one.

4 months later, the left shock absorber was damaged (and it's normal). So we have to change the left shock absorber. But really, they changed the 2 front shock absorbers finally. Then 3 months later, the car didn't start up in the morning. The service said it was the injection pump. Ok, I'm still in the guarantee limit. The car still didn't reach 30,000 km. They said that it is my fault as the fuel was not clean and there was water in it. Ok, I paid around 3000 Egyptian pounds. 3 days later in the morning, the car didn't start up. So the service came, and they said it is the fuel pump again. Is that logical?! The guarantee of fuel pumps is 6 months, so I have to buy it again.

The car is now 40,000 km in almost 2 years and a half. Do I have to change 3 shock absorbers and 2 fuel pumps in two years and half?! Dear sir, I bought a Mercedes Benz car, not a logo of Mercedes..Thank you.

On November 2011, my 2005 SLK350 stopped shifting out of first gear. I had car towed to EuroMotors, and they did diagnostic test for $105.00. They told me it would be $4,331.15 to fix. I called a local import repair shop and had it towed to them.

The owner of the shop has had the car for 2 months, trying to get parts from Mercedes-Benz. Mercedes keeps saying the repair parts are back-ordered and that Mercedes dealerships get them first. I spoke to a Mercedes service manager in California, who informed me that this transmission valve body and intake manifolds are widespread problems with their cars. I then called MB of North America, and they denied there was a widespread problem and that there is no recall. They told me that the independent import repair owner can order these parts.

The owner of the repair shop has called every dealership in the tri-state area and was being told he can't order the parts needed to repair my little red car that I have painstakingly paid for over the last 5 years.

I had car towed again to MB Keenan Motors, and they said they have to do a diagnostic test. I told them I already did that and would have results sent to them. "No," they said, "can't accept tests from different dealership." I have been told that the transmission is a widespread problem, and yet, MB will not recall. I would like to research a class-action suit.

I bought an ML 6.3 AMG from Mercedes Inchcape with five thousand miles on the clock. They charged me top book price. When driving, I felt the steering was not quite right. I took the vehicle back to the dealership several times and was basically fobbed off. I then paid an independent engineer to inspect the vehicle. His findings were that the vehicle had been in a front end crash. It had had several new panels including wings and front bumper, even the headlight was superglued in. I have stopped the payments on the vehicle and put my complaint to the dealership in November 2011.

They eventually sent their manager out in the middle of January 2012. All he did was take photographs of the jeep on his mobile phone! And he eventually sent a letter to my solicitor stating that he could not say the vehicle as not road worthy. This has been explained to him that my complaint is that I was sold a vehicle under false pretenses, as I was not informed of any repair work being carried out prior to me purchasing the vehicle. And if I was, I would not have completed the purchase, as stated I paid top book price ($90K+). I have informed both the dealership and Mercedes Inchcape that I have rescinded the contract with them and I am requesting all monies paid to them be returned to me.

I purchased an E class in 2008, and got the hard sell about the extended limited warranty from the salesman, so I purchased it for more than $3,500, believing what the finance manager told me that it would be refundable, if the vehicle was sold or traded in before the extended limited warranty went into effect. In December 2010, my husband decided to trade in the vehicle, because an illness prevented me from driving it, and I requested a refund of the warranty as the vehicle's factory warranty would not expire until April 2012.

The dealer referred me to Mercedes Benz USA and they told me that the warranty was not refundable, as the warranty only allowed me to cancel 60 days after I bought the brand new car with a 4 year factory warranty. I kept telling them that this did not make sense and the 60 day rule for the refund would logically begin 60 days after the extended warranty went into effect. Mercedes corporate absolutely refused to budge from their position, and have pocketed my $3,500, without doing anything for my money. I have been a loyal MB customer for 20 years, and have purchased 5 vehicles in that time frame, and I find it unacceptable that the big international Mercedes corporation found it necessary to keep my money.

While raining, I tried to use warm max, because I can't see clearly, and suddenly the sliding roof glass started breaking, and that was the first time I tried to use it. I am afraid I am in a dangerous car. I brought my car to maintenance, and they told me I have to pay SR6,931because it is broken, and not a factory disorder. They didn't trust me. My car is 300E 2012. Until now, we don't agree. It cost me 3 days with renting car to go to my job. I hope to respond immediately, for unacceptable event. The director of patient services at King Fahad Medical City in Riyadh/KSA.

The front seat warmer burned my wife, and made a big hole in the driver's side seat, which cost us approximately $1,500 to fix. The make and model of the vehicle is a 2007 Mercedes ML 350.

We bought a brand new E Class in 2008 and have had endless problems from day one. Our vehicle was purchased from Silver Star Motors in Kingston, Jamaica. Within the first couple of weeks a wrecker had to take it off the road as it had a problem with the air/gas mixture and lost power in the middle of the road. The next problem was that the vehicle came with a defective run flat indicator unit and cost us four Pirelli tires as the unit did not warn us about the loss of air pressure in the tires. We had to repair the sun roof as it had a rattling sound from day one. We had to replace a sensor in the driver side of the door handle. And just two weeks ago we were left in the middle of a busy round about as the car shut down for no apparent reason. Again a wrecker had to take it to the dealers. The problem again another unit fails to function. The gas gauge was showing us two bars of petrol below half and the tank was actually empty because again another unit on this brand new Mercedes malfunctioned!

This vehicle has cost us a lot of money on repairs and it is just over three years old. We did not anticipate that a top of the line motor vehicle with such high ratings would give so much problem and so we would like to talk to someone to see what redress we can get. The history of the problems is with Silver Star Motors in Kingston. You can verify with them but we are totally disappointed and embarrassed and would love to know if we actually got a "factory fault" vehicle with so many malfunctioning units.

I bought new a 2011 E350. Every time the weather changes a few degrees, the "check tire pressure" light comes on and I have to take the car to MB dealership for them to add air to the tires. This happens often. They tell me "everybody" does this, not true. I have friends who have the exact same car and this has never happened to them. I cannot get any satisfaction from the service department. Has anyone else had this problem?

This is a complaint against Mercedes Benz Croydon. Yesterday (24th Jan 2012), my car registration number ** Mercedes C220 was booked for a full service, and an MOT. It was agreed that the car would be picked up from my home in Bromley, and delivered back the same day. The car was picked up on time in the morning. I got a call from Clive ** at about 16:00 H from Mercedes Benz of Croydon, that the car is about to be finished and dropped back, and would I please pay the required amount. I was with a patient at the time (as I am doctor and was consulting), and told him I will ring back as soon as I finished. I rang back a few minutes later, and was told the car would be dropped off, but they were having some driver troubles.

We agreed that since I needed the car for work the next morning, and would leave for work the next day before 09:00H the car could be delivered before nine the next day. Clive said he would do his best to get the car delivered today. He also mentioned that the passenger side wheel arch cover was missing, and I asked him if that could be replaced. He said it could, and the cost of that was added to the bill, which was paid by credit card. Later on, I got a voice mail on my phone from Clive that the car would be delivered before 09:00H tomorrow.

The next morning (today, the 25th of January 2012), I rang Clive at around 09:00H to ask where the car was, as it was nearly 09:00H. He said the driver left at 08:20H, and should have been there by now. He promised to ring me back. I rang him at 09:10H or so, to say the car is still not here, and my medical clinic will be starting and my patients will be waiting. He said he would try to get in touch with the driver. Nothing happened, and it was now 09:26H.

I rang again, and this time he said he is just around the corner, and should be there in a couple of minutes. I asked him how he knew, he said he had spoken to other drivers, and they said he was in the area as they had spoken to him. I was getting desperate. At 09:32H or so, I rang Mercedes Benz, and asked to be put to customer services or the general manager, in order to lodge a complaint. The lady said none of the sales managers is free, and no one can take my complaint. However, if I would leave my name and number, someone would ring me back as soon as they were free. No one rang back as of today.

The driver eventually turned up at 09:37H. He said sorry, the traffic was bad. I asked him what time did he leave, and he said 08.50H (whereas Clive repeatedly assured that the driver left at 08:20H). I don't believe the driver either, for if he had left at 08:50H, he should have been at my place at 09:20H at the latest (or 09.30 if traffic was very heavy). I was dismayed that no one from Mercedes Benz rang back to apologize, and to check if everything was okay. No one was bothered that a number of my patients had to wait, and then had to leave without seeing their doctor.

On top of that, even though I had been charged, the wheel arch cover had not been fitted (as the bumper was a bit warped). No credit note had been issued. I discovered the arch was not fitted only late this evening. I strongly feel that Mercedes Benz Croydon were not truthful when they dealt with me. Are they truthful when they say they serviced the car properly? I strongly feel that Mercedes Benz treated me extremely shoddily.

I request that a full investigation be made why this happened, and how can I overcome my reluctance to deal with this same crowd again? My service book was not stamped (it was in the car on the inside leg area of the front passenger seat of the car). I can understand if it was overlooked. I feel reluctant to go to the branch to ask them to stamp it, because they appear to be an untrustworthy lot. I request some compensation be made for the aggravation suffered by me, due to this unfortunate incident.

I've just purchased a 2012 ML350. Though the ride and the overall quality of the vehicle is nice, the door lock on the passenger door came defective. We've had to wait over a week to get the part to fix the problem, but the auto-lock function does not work. A company like MB can't even get a simple thing like the door lock. It's going to be serviced again, which my car will be in service more days then driven. This ruins the new car buying experience. I bought the car through Dez at Long Beach MB. I had the service done at House of Imports in Buena Park, CA. Not only I had to wait over ten days for the part to arrive, when it arrived some parts were missing, so I had to wait over the weekend and then some to get my car back.

When everything is thought to be fixed, it wasn't. The consequence of this defective part and questionable workmanship is having the new car buying experience ruined and it ruined the image of MB. This is my third MB, and this is not something that happens to supposedly one of the most luxurious brands in the world. ML may not be their best car, but it may well be their most important vehicle this year. I can't understand how this could happen to a MB vehicle. I'd understand if it was made in China like vehicles.

This is an update. I called Fletcher Jones Mercedes Newport Beach today, January 17, 2012, because our 2011 E350 car stereo still does not work properly after having it in for an extended diagnostic evaluation from January 10, 2012 to January 14, 2012. They did finally watched and listened to the 5 YouTube videos that we filmed documenting the problem with the factory installed stereo. However, the service department is again denying that there is anything wrong with the stereo in our car.

It was the second visit to Fletcher Jones for the same problem in two months and the sixth total visit in 8 months to a Mercedes dealership attempting to get warranty repair on the stereo speaker wiring. At one point today, we were hopeful that maybe the Fletcher Jones service department would actually do something about our issue when one of the Fletcher Jones employees, who had seen the videos, stated to us that she agrees that the audio is certainly clear enough to be able to hear the speakers are cutting in and out.

However, it sounds as if her understanding of Mercedes corporate policy is that the Mercedes service technicians have to hear it themselves live in person as it is happening for Mercedes HQ to accept it as proof and allow the warranty repair. Our 5 videos are audio and visual proof. However, the service technicians continue to deny being able to hear the problem despite having our car at Mercedes dealers six times for the exactly the same problem that they say does not exist.

Mercedes Benz warranties don't seem to be worth the paper they are printed on and it appears as if Fletcher Jones Mercedes Newport Beach only cares about selling more new cars. They are not at all concerned about service department issues.

My 2006 Mercedes Benz R350 has the gear not shifting. I looked at it, the gear position is moving R-N-D but the car does not move so I towed my car to MB dealership near my house Keyes European at Van Nuys to check and make sure. So I met Karin **, Service Adviser. After she had check, she said I needed to change transmission and it might cost me $7,100. After that, I tried to call MB customer service MB USA 1-800-367-6372. Mr. Justine said he will find out what is going on with my car and he promised he will call me back with 24-48 hours. Since that day, I didn't get any answer from him due to holidays and time difference.

When I bought this car, I was looking for elegance, trusted and safe. As Mercedes Benz has good brand name, when I bought this car I almost paid all of my savings from many years of saving and I always think that car will be good with no problem. I thought MB has always good service with care because of the price value that I will get from MB.

No one at Mercedes will take any responsibility for repairing our 2011 Mercedes bought new at one of their dealerships. We have had the car at Long Beach Mercedes four times for the same problem and at Fletcher Jones Mercedes twice for extended diagnostic periods of three days and a second time for five days. They can't or won't fix the stereo. We experienced unacceptable sub par treatment and work from the Long Beach Mercedes service department.

Having to drive a new 2011 Mercedes with a stereo system being inoperable for over eight months with speakers that completely cut in and out on the driver's side is unacceptable!

I have a C350 2009 that has been at Pembroke Pines MB more than 10 times because of a double shifting when passing from Park or Reverse to Drive. It's strong hitting when the car is cold. As the car is warming, if I arrive to a stop light, the first gear get in hitting like another car is hitting my rear bumper. The dealer changed programming at transmission, tried repairing transmission, changed transmission, reprogrammed again, etc., etc. The problem is still there, and their answer is like they have nothing to do!

I purchased an MB car, because I wasn't comfortable with warranty and service in other brands, but it looks like MB has no difference about responsibility or how to send customers away with problems. I'd like to receive comments or support about my complaint before I look for a lawyer / firm that is probably interested in a lemon case.

You all have a little problem. You don't have a lawyer to fight for you. The only way Mercedes Benz understands you are serious about it is when you are filing the lawsuit. Listen, if you think you can win, spend the money and file your complaint with the courts and then send the outcome to the New York Times. They love to hear about the fights of the little people versus the big bears.

You'll be amazed how quickly the office of Ralph **, VP of Customer Care at Mercedes Benz USA in Montvale, NJ call you back. If he doesn't, hire a big rat and put them in front of their office. I would assure you lots of fun doing this. Either they quit or they will make better cars. Remember, it is all a little game.

I bought a Mercedes ML350 2012 in mid October of this year. The check engine light came up after one month and a half (1,500 miles). I took it to the dealer of Massapequa three times and it seems like they can't fix it. Now, I'm driving their loaner car for a week and they promised to have it done, asap. I don't know yet the New York's > law. I think after 3 or 4 times, I should get a replacement. I was so proud to have another Mercedes (I own a 300SD 1985) when I bought it and now I feel like I was wrong. Isn't this a serious issue? The dealership didn't even call me today as they promised me, to let me know what the story is and how long I have to wait for my truck. I am so frustrated with this serious issue and I am asking you if you could be able to do something about this. Thanks.

I have a Mercedes E 350 and expired warranty in May 2011. It was always repaired by two dealerships near me. Now, while I am driving, car stalls and check engine light comes up. Isn't this a serious safety issue? Why not Mercedes Benz of USA not recall this issue and fixed the problem? People can be killed on the highway when this happens? This happened to me almost five times up to now. I called both dealerships and they can't take the car until middle of next week as of today (December 23rd, 2011). I am so frustrated with this serious safety issues that we are having with this E350 model or any other. Could you be able to help consumers as ConsumerAffairs.com?

I bought a brand new 2011 S550 on 10/01/2011. Since the first day, I have been feeling significant vibration in a steering wheel and set with the speed of about 65-75 miles/hour. The two dealers Rally Motors and Helms Brothers on nine occasions were trying to fix vibration problems by changing tires one after another without success. Finally, Mercedes Benz of America decided to change all four tires to another brand Michelin ultra sport tires, unfortunately ,again without success.

The steering wheel and the floor of the car continues to vibrate and my hands get numb with driving at 60 -70 ml/h. Mercedes Benz of America (case manager Robert), told me that vibration phenomenon is normal for $115000.00 car with 19" wheels coming from the Mercedes Benz factory. This is insane! Also, Mercedes Benz of America told me that nothing they are going to do and I have to drive the way it is. The case manager has refused to escalate call to his supervisor. Rudely hanging up on me. I cannot believe that one reputable company behaves with their customers this wild way.

5 months into my 2011 MB E350 BlueTech lease the front left tire blown on a highway. The tires are run-flat Bridgestone Turanza EL400-02 MO Extended 245/45R17 95H. I stopped the car and saw the rim made a cut in a sidewall. Not repairable, I had it replaced. 45 days later, another front tire was again blown on a highway the same way. I put on a spare and ordered replacement. 2 days later, the third tire blows the same exact way. All incidents were on the roads. I travel for 10 years and never had any issues with my previous cars. I complained to local dealer and was told it was caused by my "way of driving". Ridiculous! The tire repairman told me these run-flats are not flexible and have a very thin sidewall so it gets punctured by the rim. I feel MB should compensate me for what I paid replacing their tires.

I want to purchase a duplicate of my C280 1999 Mercedes Benz key, which I lost. In Bolivia, the Mercedes representative, Ovando **, says they cannot sell me the key duplicate and give me the full service, because I bought my car to the previous representative. They can only take care of the cars they sold. I bought my car from the official representative in year 2000. I kindly request your help, so that I can purchase the car key. Since I lost the car key of my Mercedes Benz, I want to find a way to solve the problem and get a duplicate. I have three children, and I am having too many problems, since I do not have transportation. Please reply ASAP.

The turbo of my B Class has failed for the second time in just more than a year. The clock is on 62,000 km. Both times, Mercedes has towed the car in but didn't even ask if I need a courtesy car. I have to travel 40 km to work and back. I had to collect my car myself in Pretoria, 100 km from where I stay. Mercedes gave me a reason why the turbo failed each time and each time their comment was that it never happened before with a B class. If that is the true, it means my car is a defected car and actually should be replaced.

They only give the reasons and stopped at that. I'm not satisfied with just an answer from a company that is supposed to be one of the finest in the motor business. My husband bought me a Mercedes because it's one of the best, but my trust in my vehicle on the road is ruined and I am scared for the next time the turbo fails, the car lost power and had a lot of smoke coming from the exhaust. Fortunately, I was near the school where I'm teaching and could reach my destination. What if my car lets me down on a deserted road and I'm alone? I really want somebody to give me more than an excuse and with a practical solution to my problem.

This is a serious safety issue. Our car suddenly stalls [three times] while driving. The reason was a failing [failed] crank sensor. Mercedes never informed owners of this serious safety issue. Our vehicle was past their factory warranty, therefore we had to pay $504 due to the this problem. Mercedes Headquarters in New Jersey refused all or any compensation. Safety issues do not end because the factory warranty expired. Maybe they should experience the stress and helpless feeling of driving 65 miles an hour and have the engine shut off!

My experience at Euromotor Cars in Bethesda, MD has been dismal. I had an accident and I took my car to the dealership/body shop to be repaired. The damage was assessed and I was asked about a dent on the other side of my car. I explained that that dent was not part of my accident claim. The employee asked me if I wanted it fixed for $100. I agreed to have it done and to pay for it out of my own funds.

Over a month and a half later, when my car was finally fixed, I inquired about the work on the other dent and I was told that the quote was incorrect. It was really $2000! When I complained about the quote, I was told that they just made a mistake and that I was trying to get something for nothing.

I explained that if I was trying to be dishonest, I would have included all of the damage in one claim. I added that although I lost my 6 figure job and was now working for 60% of what I formerly, I still pay Mercedes every month and that my husband and I own 3 Mercedes and SMART car. I was told that I should have sold my car and driven a $200 clunker. I was trying to explain that I live up to my obligations and that I felt Mercedes should do the same. So much for being a loyal customer who tries to do the right thing. I guess Mercedes doesn't value my business. The dent in my car has not been fixed and I have made a formal complaint to the National Consumer Service Center.

I would like to complain about an incident that I had with my Mercedes car and needed information is attached: copy of the car license including the chassis number, car owner name, car model, with the rest of the required data; pictures of the car after the incident to show the severity of the incident and to imagine the danger the passengers faced because of the weakness of the car body of the vehicle; picture of the car after the accident and after the body destruction of the car with the severity of the incidence and the fact that the air bags did not open at all which caused the passengers to suffer from extreme injuries; a scanned copy of the police report, including the part which declare the non opening of the air bag after previewing the police proof.

First, weakness and negligence and recklessness and ill received of the complaints of clients, particularly the receptionist on the phone and example of this is the denial of the existence of customer service employee. After requesting to speak to the director, she transferred the call to the customer service employee in charge.

Second, after examining the car at the workshop after the incident, there were specialists who refused to give a report about the situation of the car, and of deficiencies in the vehicle which caused the non opening of air bags which was extremely dangerous to the passengers.

We require to have our rights back with direct compensation for the size of the injury to the passengers of the car in order not to damage the reputation of the company in Egypt or we will be forced to resort to the parent company abroad or to contact the legal authorities specialists in this matter to give us our rights. I require documented investigation with the staff of the company because of behaving in an inappropriate manner with the customers in a company such as Mercedes.

I have solid proof that my Mercedes was illegally tampered with by one of the dealerships in my hometown. I can prove that the dealership set me up to have my car malfunction and killed the battery to 4.2 volts, leaving me with a dead car that same day. The following day (if I had not been fortunate enough to have my engineer buddies jump my car for me), the dealer would have had a window of opportunity to charge me with repairs that were unnecessary. There are records that I can indicate that my car was still in good condition after my car was charged by up. There are many details and facts that I would be gladly present to all who wants listen.

I bought a 2010 MB C180 at an auction. I had slight accident damage and the key was broken in the ignition. As a result, I was not able to start the vehicle. I contacted one of the local dealerships and they were unable/unwilling to assist me in getting a replacement key. Please assist me in getting a replacement key.

My car went to Mercedes Benz Witbank in August 2011, after I received it back from Mercedes Benz East Rand. The car was involved in a minor accident. After I received it back from East Rand, I complained about a noise in the engine. I booked it in to evaluate the problem. On the day that I was supposed to take it in, the alternator packed up. I phoned road side assistance for help. They left me next to the road for four hours, and then took my car to Witbank. The alternator was replaced but nothing was done to the noise in the engine. The service manager told me that I must drive the car until the service was due, which I did.

On the 19th of October 2011, my car was booked for a service. I reminded them about the noise in the engine. That afternoon, I received a call from them, informing me that the hydraulic lifters needs to replaced. I was informed that it is not wise to drive my car like that, and they will only receive the parts after three weeks. They told me that I have to pay in over R10,000.00 as part of my contribution.

I contacted my insurance. They are willing to pay my share if they receive a full report from Mercedes Benz. I contacted them and asked them for a report. They told me that they cannot assist me with a report, as it is confidential information. They cannot assist me with a loan vehicle, as they don't have any. I reported this to Mercedes Benz South Africa. After many phone calls, they told me that I must come and collect my car and drive it, until the parts arrive.

I phoned the service manager and asked them for a letter, stating that if I do drive my car, that there will be no additional damage to the engine, and they must take responsibility. They agreed to that. That was 13:00 today. They promised me an email in 15 minutes. At 15:30, I phoned back and they told me they are busy sending the mail to me. At 16:50 I phoned again. The guy that promised me the mail, will only be back on Wednesday. I don't know what to do or who to contact.

One week ago, I received a call from Santander with which I am in a lawsuit with CitiFinancial and Santander because when they went to repossess my car, the repo man beat me up. He did not even come in a wrecker. This happened at 8:10 in the morning on a week day. I am now in appeal because they have lied unmercifully. I received a phone call last week from Santander threatening me because I took the case to appeal and should win. I recorded the conversation as I have all of them and that is how I proved their lies. I am Pro Se though not by choice. He threatened me then 2 hours later when I went to put my key in the ignition, the words came up "take your key from the ignition". It left me stranded there that night. Did they lock me out of my car? I am afraid to take it in because I don't want them to say I stole the vehicle. I don't know what to do.

I was stranded for hours. I cannot do my job since I am locked out of my car, this will keep me from filing my appeal. I am a nervous wreck that they are trying to frame me for something I have not done.

My daughter bought a Mercedes Benz four years ago and I co-signed on it. I have never made a payment on it and she has paid every month. Last winter when they were having some financial problems, she was late with a payment. From that point on every month that she is one minute late with her payment, although still in the 15 day grace period, we get harassment calls. They start at 8:00 in the morning and again at dinner time. This month, she made a payment on the 7th and they are still calling every day, twice a day to both of us and it is the 28th.

What the hell is the matter with you people? Financial Services lost a payment in May and it took them four months to find it. In the meantime, they are calling every day for that May payment that they already had. I have never seen such Mafia techniques in any company in all my 69 years not to mention a poorly run financial department that cannot keep track of the payments that are made and lose some of them and then start harassing customers for their own mistakes. I would never buy a Mercedes Benz product just based on your financial services harassment tactics. There is no reason for this kind of treatment. I intend to contact every consumer complaint organization I can find and send them a copy of this letter online, offline, by mail, and any other way possible.

I have a 2003 mb 500 sl and I still own the car. For a car that costs more than $135,000.00, I am extremely disappointed in the major problems I have. All services have been done diligently and I have had to pay for many as you know the problems arise only after the warranty expires.

Currently I am facing a serious color fade on the bonnet/hood and a leak from the closure point of the convertible above the driver when the car is washed or when it rains. And it rains in Florida.

This is not something that the mb dealership wants to fix and I am disappointed that for a car that expensive, problems like these should be non existent or cost covered by Mercedes to say the least. All of my other Mercedes and I had 3 prior, the family all own Mercedes, did not have such issues. I am very disappointed and I so wanted to keep this car and buy another to run around. Can you please assist in my dilemma and in correcting these problems?

My key will not turn my ignition. I have done some research and it seems that this is something that has happened to many Mercedes Benz automobiles and isn't specific to my model, which is a 1997 C280. I am so disappointed. The motor runs great and I love the car, but this is absolutely ridiculous! I went out one day and the key just won't turn no matter how hard I tried and what I did. I don't even know what the problem is. I don't know if the steering wheel is locked somehow and I just need to somehow get it unlocked or if it's jammed or if something isn't lining up inside where the key goes. I don't know.

I have a problem with one of the vehicles we have bought with Mercedes and I would really appreciate assistance in solving this problem.

I have bought all my Mercedes from Mercedes-Benz Angelopolis. I submitted a letter to the dealer and they told me that they have not received answer from Mercedes. To date, we have seven Mercedes vehicles and none of these had experienced problems before or had manufacturer's defects except for this Class A-190. The vehicles we own are: one Class ML 350, two Classes ML 500, one Class A 190, one Class C, and one Smart.

The only reason we have continued with the brand was the durability and the confidence that the vehicles gave us; it was reliable, as what I used to say. The vehicle, Class A-190, which has the problem has just 30,000.00 miles. I cannot conceive that a Mercedes has major problems with such a short mileage. I insist that the only reason I'm still buying Mercedes is because of the supposed level of quality and service life of the vehicles. I hereby, request this to be reported to the plant in Germany and to repair the vehicle at no cost. It's not a Chevy, GM or a Ford; it's a Mercedes. It's what the vendor say when you are paying extra money for a Mercedes, and it should last as a Mercedes. My wife almost never use this car.

If this is what we expect from the brand, it is cheaper to buy an Atos or any other car and change it every three years. I have been its most faithful advertiser because I always trusted the brand. I hope this will be resolved. 30,000.00 miles are nothing for a Mercedes transmission. I definitely want to stay with them but in no way I will accept them trying to rip me off. This transmission came defective from the beginning.

Four years ago, we started to buy other brands for a couple of problems we had with the service; while Ford and GM, are still a mess, at least Toyota has given us good service. Last year, we bought back with them the Class C and the Smart. A couple of days ago, we were evaluating to buy another Class ML-500, but after this, we do not know what to think. It really upsets me that Mercedes ends up being as good as a Chevy and in theory charges me extra money for a quality that does not exist. Please give me a favorable solution to this issue as quickly as possible. If not, then tell me what to do.

I wont buy a Mercedez Again and I will suggest that everybody chose another brand.

I have a Mercedes-Benz sprinter van that has been in the dealer for over six weeks now. Mercedes-Benz has done nothing to help out in the situation. No loaner car even though I asked for one. I just sit here and wait for my sprinter van to be fixed and still nothing is being done. I am paying insurance and massive car payments for a car that I cannot even use.

I own a Mercedes B150 that has many problems. It run 77000 kilometers. When it reached 60,000 kilometers, we changed the left coupling and now we have to change the right one. The fatal problem now is the vitesse which requires the electro hydraulic control unit to be replaced after the car made 75,000 kilometers. From what I know this is an electronic piece in the vitesse, so it's incomprehensible that it requires to be changed after 75,000 kilometers only.

From what we knew, this is a general defect in the car that must be changed despite its high cost (14000egp). As a result of all the above, we demand that you change the spare part on the company's account because in other cars like the Renault the vitesse has a guarantee until 100,000 kilometers. I don't understand how in Mercedes, which is a high class category, it doesn't cover an equivalent guarantee. Please, consider all this in our complaint. I will wait for your reply, and my best regards to you all.

I was a loyal owner of Mercedes Benz (two cars in the past four years). My most recent purchase is the C350 Sport. It came down with a transmission breakdown last week, after three years and just 86,000 miles. I had the car towed to the Euromotors (Germantown, Maryland). I was told that I was to pay about $10,000 in repairs. I became a Mercedes Benz customer because of your craftsmanship and reputation. I never expected a power train issue so early in the life of such a great car.

I love the car; I enjoy driving the car, and I expected to remain a loyal customer for a longtime. In fact, I was planning to trade my C350 for the new E350 Coupe next year. The dealership is not willing to do a courtesy repair on my car because my regular services had not been completed by them. I would like the Mercedes corporate office to intercede on my behalf, but when I contacted them (in not so many words), they told me that I was "SOL" (short on luck), and I was at the mercy of the dealer. I guess I made a big a mistake when I left BMW to become a Mercedes owner.

The best or nothing isn't that your motto? That is precisely the reason why I bought a Mercedes.

A couple of months later I was looking forward to taking the car on our annual Penn State football trip. Everything went well on the way up but on the way home while I was traveling at 60 mph, I heard a loud bang. At first I was all over the road and there was a moment when I didn't think I was going to regain control of the car but I did, and pulled off to the side of the road. Not a good ending to the family trip. Thinking it was a flat, I was preparing to change a tire and then noticed that the tire was fine. Four and a half hours from home in the middle of nowhere and I had no idea was had just happened. After an hour or so, the car was towed to a Lexus dealer in Louistown, PA.

Since the owner of the Lexus also owned an MB dealership, I assumed they would be able to fix it. I finally got a rental car and was home about 7:30pm on Sunday night. The people at the dealership called me at 8:15 in the morning and were very nice and sympathetic. They indicated that a spring broke and that it broke the axle boot. How is it that a spring breaks on a car with 42k miles?

Unfortunately, they were unable to fix the car but set me up with a contact person at Mercedes Benz of State College and even called there to let them know my car was coming. It took about a day to get the car to MB of State College and that is when my experience changed for the worst.

I found out that my third party warranty doesn't cover springs but covers everything else that was broken, but because it was a cause and effect they will not cover anything. By the way I was still two days without my car and more than 300 miles away from my car. I have owned a lot of cars and not one of them ever had a spring break. I was curious to know if this was perhaps a recall or something so I called MB of North America. On Tuesday at 4pm, I spoke with a great guy who took my info down and said I should hear back from someone in 24 hrs. The next morning, I called MB dealership of State College at around 10am and spoke with Brian who told me that "MB of North America was paying for everything and they will pay to replace the other spring as well because that is the right thing to do. I was very happy and proud once again that I purchased the car. I thought; wow a company that stands by its product.

On Friday, I called Brian to make sure that the car was going to be ready. He asked me if I have spoken with a Lindsay ** (Case Manager) from MB of North America. I had not, and asked why. Two hours before I was leaving for a 4-hour drive to pick up my car that I thought was repaired and the expenses were paid for, he indicated that Lindsay was confused and that they should not have said that they were going to pay for it. At the end of the day, the individuals at MB dealership of State College took it upon themselves to determine that if the car was certified before I purchased it they would get MB of North America to pay for the repairs. I was under the impression that my complaint got MB of North America to pick up the tab but I was wrong. Lindsay realized their mistake and what was going on and quickly offered me a credit of $400 to any MB dealer and that it will not expire. She sent me an email which said to contact her 1 week before to make an appointment. That was nice but I'm still out $1,000 for the car repairs as well as a couple of hundred for rental cars. All of this due to a spring breaking on a Mercedes Benz with only 42,000 miles.

I, Mian **, resident of **, am an old customer of Mercedes Benz as I purchased my first car of this esteemed brand during 2009. Recently, I intended to purchase a new Mercedes-Benz C-2000, for which I placed an order with the firm cited above on June 29, 2011, revised on June 30, 2011 without changing specs of the vehicle agreed with the firm. As per requirement of the firm, I deposited a sum of PakRs. 1 Million (Roughly equal to US$ 11400) as down payment. I have been in contact with the firm after that till I finally received a letter from the firm that the vehicle is ready for delivery and I was advised to deposit the balance amount, to which I agreed. Thereupon, I visited the firm's showroom on October 4, 2011 to settle the payments and have a look at my vehicle. I was shocked to see that the vehicle shown to me was not as per agreed specs, most importantly; its color. The agreed color, which was also mentioned in all correspondence between me and the firm, was Magnetite Black while the vehicle shown to me was white.

When I told the firm that this vehicle is not as per agreed specs, they tried to threaten me and asked me to sign an amendment of our agreement to change agreed specs for accommodating the vehicle shown to me instead of supplying me a vehicle with pre-agreed specs. I, nevertheless, remained steadfast and refused to sign any amendment in agreement despite their threats of extreme consequences, in the presence of their armed guards as a symbol of threat. The firm has gone beyond limits by communicating with me that my down payment is being forfeited on charges of not conforming to the agreement on my part. On the contrary, I confirmed to pay the balance amount vide my email in response to the firms letter to me informing me that vehicle is ready for delivery. I only refused to pay after looking at the vehicle that was not as per agreed specs.

The objective of narrating above facts, and enclosing all the relevant documents and correspondence between me and the firm, is to bring to your notice as to what kind of customer dealing is being undertaken by the firm authorized to represent an esteemed brand Merced Benz in Pakistan. Fully cognizant of the value that Mercedes-Benz gives to consumer satisfaction, I am confident that you will probe into the whole matter and address my grievances.

In July of 2011, I purchased a certified pre-owned Mercedes E350 with about 10,000 miles on it. Now, less than 3 months of owning this car, the air conditioning smells awful when I turn it on, I mean it literally smells like feces or sewage. I stopped by the Mercedes dealer today (8-October-2011) where I purchased it from only to be told that Mercedes is not warranting this problem. I was told he had 4 customers just this week reporting the exact same thing. It would be my responsibility to pay for what would be the amount of a temporary fix; replacing the cabin air-filter and spraying some Lysol-type disinfectant in the coil condensate box, costing around $180 to $200. This same scenario would need to be repeated at least yearly or more often. The service adviser himself even stated he did not agree with Mercedes not warranting this problem, and even stating that Mercedes does not believe it to be a problem. Well try driving my car with the A/C on with the smell that immediately begins to fill the car. It nearly makes you want to vomit so bad. My A/C is virtually unusable because of it.

I have owned Mercedes cars since 2008 and not once have I had an issue, until now. And this is making me seriously contemplate selling the car (at a substantial loss because who wants to buy a car that smells like sewage) and buying something else. I had considered myself to be a lifelong Mercedes owner/driver, but if they refuse to stand by their product, then why should I remain loyal to them? It is an engineering and design defect that needs to be retrofitted and corrected. Come on Mercedes, do something about this, or I won't be the only Mercedes customer that you'll lose to another manufacturer.

I am having a dispute with my dealer's service. I had my r350 towed on a flat bed by a contracted towing service provided by Mercedes-Benz roadside assistance due to a flat tire that had recently been "plugged." Luckily, the car was been driven in town at a slow speed and not at highway speeds with my children in the car!

Extensive damage was caused to the under carriage and to the BlueTEC line because of this tow. I haven't been with my vehicle or even an offer of a loaner vehicle, since Aug 31, 2011. Neither the dealer nor the towing company are taking any responsibility for the damage. I have finally directed the dealer to just repair the bare minimum so the vehicle may be driven.

This experience has tainted my trust in Mercedes-Benz. I have every intention of disposing of both my wife's r350 BlueTEC as well as my E63 AMG. These two vehicles are my 5th and 6th purchases of Mercedes-Benz products. You can rest assured that they will be my last. If your are interested in salvaging a once loyal customer, I would be happy to discuss the details further.

Mercedes 320 ML has cost R150,000 ($22000) in repairs and maintenance to do 80,000Km (50,000 miles). It has been off the road for 5 months in 3 years. Mercedes and agent Union Motors do not care a continental ** about the situation.

I just got a brand new C180k 2012 from CNA Egypt. It was fitted with command online package, which cost me $2500. I was informed by the sales guy, and it is also mentioned on Mercedes Egypt website, that this package includes GPS navigation system. This was the main reason for me to order this package. I was shocked upon receiving the car to find out that Egypt map is not available on this system. Accordingly, the GPS is not functional! So, they just cost me extra $2500 without getting any benefits.

I made an appointment for 7:30 to have my 300C Mercedez Benz serviced on 9/20/11. I arrived at 6:30 that morning, being the first car to arrive. They took my car in between 7:15 to 7:30. I spoke with sales representative Mari **, and once we were done, I asked if there was a loner available. She said there wasn't any until two weeks. That was an inconvenience because I needed to get to work. She then arranged for me to be dropped off.

While in the waiting area (first one), other customers began to arrive, dropped their cars, and left with loners. When I was finally called to be driven to work, I walked outside and there was a loner. It doesn't end there. I was told that I would be picked up. At no time during the day, Mari gave me a courtesy call in regards to the status of my car.

At the end of my work day, which ends at three o'clock, I wasn't picked up or contacted. At which time, I had to take a taxi to the dealer in Larchmont, NY that cost me 50$. Upon my arrival at 4 p.m., Mari says to me, "Oh, your back." I stated, "Yes, you told me I was going to be picked up. Why wasn't I contacted?" After that being said, she stated that the car was not serviced as yet and that they were backed up. The waiting area was completely empty .No Customers.

At this time, Ii was livid and none could give me any answers. Mari kept apologizing, then she said to me, "Let me check at the back to see what's going on." She returned a few minutes later and said that they are getting started right now. I immediately told her to have my car brought around and that I will take it to White Plains Dealership. I was totally displeased with the service and disappointed with the way I was treated. I feel that Larchmont Mercedes Benz dealers are racist. I was the only Black female getting my car serviced at the time and the only one that was wrongfully treated. This was the worst experience in my life.

Last Sept. 2009, I leased a 3 year 2010 Mercedes ML-350 4matic. The water pump was replaced at the 5k mile mark. Both control arms were replaced at the 10k mile mark. The replacement resulted the off center steering wheel, corrected by miss-alignment with toe in adjustment, resulting in front premature tire wear and loss of correct vehicle handling characteristics. Steering wheel is still off center. The right front lamp marker error message detected at 10k mile mark one year ago is still not repaired. The left front brake wiring harness and sensor malfunctioned at 2 year mark with 18.5k miles. Both rear seat belt harnesses were defective from the factory, only the right one has been repaired.

I have purchased a 2006 Mercedes-Benz ML350. I have been a Mercedes owner for over 30 years and bought this ML350 to last me for the rest of my life, with the expectations of receiving quality and service.

Instead, with 37,000 miles, I have incurred thousands of dollars in repaired services. This could not possibly be represented as the German engineering. I feel that as a consumer, a victim of total misrepresentation.

I would expect Mercedes-Benz to stand by their product. At this point, I believe getting rid of this vehicle and purchasing, and finding myself a more reliable and upstanding company to buy myself a new car from.

My wife has a 2008 R-Class Mercedes with the BlueTech diesel engine. The BlueTech engine has been a recurring nightmare. The car's engine warning light continues to come on, which often (though not always) signals some big problems with the car.The service guy at CalStar Motors Mercedes in Glendale, CA just told her today (the 5th day the car has been in the shop this time) that they cannot figure out what is the cause of the problem. They have (again) replaced the engine sensor, but said, "We can give you no assurance that the problem won't occur again, given that we don't know what is wrong." We have also taken the car to Rusnak Mercedes Benz in Pasadena and Downtown LA Motors Mercedes Benz. I think I will find a lemon lawyer. Do you have any suggestions? Please email me at **@gmail.com.

I bought a 2001 Mercedes-Benz CLK 430 from them and not even 40 days later, the car is acting up. I took it back to them and they offered to pay but now they are saying no.

I am completely frustrated with them and now they won't even take my calls. Please help.

I have 2003 Mercedes Benz CL 500. The AC stopped working after a leak. Right after that, the ESP light came on then the car stalled out, my radio unit stopped working and there was no sound. I went to the dealership and got a diagnostic test. They insisted that I replace the whole unit at $3500. I went to a small music shop and they changed the fuse. The sound works great now.

I own a 1999 Mercedes-Benz ML320 truck.

On 13 Aug 2011, a 20-feet wooden telephone pole was lying on a badly-lit street in the middle of the night. No one knows how it got there. Driving 45 miles per hour, (speed limit is 45 mph) I hit it with the front of my car. Then the pole went under my bumper resulting into a broken steering column and a bent car frame. My air bags, however, did not deploy. When I asked Mercedes why the bags did not open, they said that it only opens when hit in certain spots. In the end, my car was totaled by the insurance company.

My 2006 Mercedes Benz ML350 was diagnosed with a balance shaft problem at another shop. I brought it back to Mercedes Benz of Baton Rouge to check and make sure the diagnosis was correct. The service manager Dan notified me that I did have the problem and that it would cost approximately $6,000.00.

I had been talking to MB USA about some type of assistance. MB USA notified MB of BR and promised to pay 50% of the bill. I only had $2,000.00 which I told Dan. I went and borrowed $1,000.00 to repair my truck. MB of BR kept my vehicle about three weeks. I was called by Dan on Wednesday, August 10, to tell me that my vehicle was fixed and ready for pickup.

I arrived at the dealership at approximately 5:45 p.m. I paid for the vehicle and drove it to Prairieville, LA, approximately 30 minutes away from the dealership. I went shopping at Walmart. I cranked my vehicle at 7:05 p.m. I heard a loud noise and the car cut off. I restarted and I had plenty of codes on the screen. I immediately called MB of BR at 7:09 p.m. and left a voice message about my vehicle. I returned the vehicle to MB of BR the next day.

I was notified yesterday, August 16, 2010, that several sensors had gone out and it had nothing to do with the repair work that they completed on my balance shaft. I was quoted $1,700.00 to fix this problem. I only drove the car for 30 minutes, approximately 20 miles, and my car broke down. I was never notified about any other issues with the engine; however, I was made aware about some routine maintenance such as new tires, brake pads, and a shock.

I have tried to talk to the owner, Joe, the service manager, Dan and Bryan, who is over at the repair area. I also talked to Gwen and Margie. Bryan told me that I told Dan to only fix the balance shaft problem. Dan and I disclaimed that statement. I never told anyone at MB of BR to only work on the balance shaft problem. I never knew anything about other problems and was not given that information.

When I left MB of BR, my vehicle was clear of any errors. Bryan claims that he even drove my vehicle approximately 70 miles and he did not get any codes; however, within 20 miles of me driving it, it broke down. They disconnected the electrical system and removed the motor, and MB of BR is telling me that the new problem did not stem from them working on the vehicle for three weeks.

My car overheated and was towed to MBPS. Repairs were done on the cooling fan, thermostat, expansion tank, motor mounts and power steering leak (following a recent replacement of the power steering pump), only to have the same thing happen one week later and find loose wires to the battery, air mass sensor out of specs, and low movement on the cooling fan (all work replaced by MBPS).

I've been had for the third time by MB. They also cheated me out of one year warranty when I bought the car.

I own an ML 500 2008 model. At no more than 10000 km, the front suspension collapsed. 30000 km later, the same problem occurred. Mercedes Benz refused to repair and I had to pay over R30000 for replacing it. At 150000 km the hydraulic pump collapsed. I had to pay R9000 for a replacement. One month later, it collapsed again!! They replaced it on guarantee. One month after, same problem with the pump happened again. They replaced it and said that if it happens again, it is my problem and they will not look at it again!!

Now the car has 170000 km and it does not change gears. I have to stop the car in the middle of the road to switch the engine off to reset the computer and start it again. It happened a couple of times during the day. The central locking is not working either. The suspension is making a terrible noise when I go over bumps. This is the ** car I ever had!! My wife drives a BMW, no problems at all.

I wrote to Mercedes customer care services a few months ago about the problems and I'm still waiting for an answer. The car is always serviced at Bedfordview dealer. What a ** dealership? It's always my mistake for the failures!! Soon i will take the car outside of BMW head office and set it on fire after I invite all the car magazines and the management of Mercedes to see what I do to rubbish cars like this. I will then walk in to BMW AND GET AN X5.

I own a Mercedes Benz SL 500 (TRS680 GP). Earlier this year, the car went into your workshops ten (10) times before they were able to repair the distronic sensor.

At 30,000 km, the car went for a service. Within 50 km after the service, the suspension collapsed and there was a complete failure of the brakes. Fortunately I was able to avoid an accident. The car was towed in to Mercedes-Benz Sandton (corner Rivonia & South) on Monday July 18, 2011.

This morning (July 29, 2011), I went and enquired what was happening and I was told the parts for the suspension were due on the 4th of August.

Only after the suspension was repaired could they establish why there was a total brake failure. If more parts are required, then I guess there will be a further 3- 4 weeks of wait without my car.

The customer service center will not return my calls. (Lance)

In summary, straight after the car was serviced, a serious safety problem arose namely, the suspension and total brake failure occurred. Previous experience showed that repairs, namely the distronic, are not reliable and excessively slow.

Please explain to me why I should not notify the relevant authorities on the apparent inability of your group to maintain vehicles in a safe and roadworthy condition.

Your reply without delay would be appreciated.

I had been a Mercedes Benz user for the past decade since Mercedes Benz began its operation in India. I had bought my first Benz E240 in April 2002 through Trans Cars India Pvt. Ltd. The vehicle is extraordinary and has served to my expectation. It is in a pristine condition until today. Satisfied with the vehicle and quality of service here at Chennai, I had bought another Benz in February 2007 (S350K) through Trans Cars India Pvt. Ltd. for about Rs. 82 Lakhs. It had no major or minor problems until December 2010.

I had a minor problem with the front wiper controls in 07 Dec 2010. The wiper starts to behave in a funny fashion even when the vehicle is parked and locked. This posed a huge problem. Even after the service on December 2010, the wiper problem was not rectified. It was resent back to the shop on 06 Jan 2011 and subsequently for the same problem on 12 Jan, 30 May and 29 Jun. Still, even after this much attention and care, the problem exists and I was not offered a complete or even a remotely satisfactory answer for the problem. Even more, I was charged for the same unsolved problem by your people again and again.

I had mailed you regarding the same but with no clear opinion except a mail for the same. Yesterday, I had to drive the vehicle as my chauffeur was absent. Unexpectedly, there was rain. The wiper did not function in spite of repeated attempts. I had to park the vehicle in the highway and could only start when the rain stopped after an hour.

My question is, when my old vehicle is reliable and has no problem, why should an advance model have problem? Why am I not explained of the problems in spite of multiple inquiries and services at your authorized center? Why was the problem not rectified during the service of the vehicle? Why was there no satisfactory answers/replies about the problem from your people at Chennai? If you want more details of the receipt and fees, I shall be able to send it.

This failure on the highways could have caused an accident. It is pathetic that a reputed and time-tested concern should deal with a problem in this unconcerned manner in spite of strictly adhering to schedule for maintenance. I hope that my problem will get attended here amicably.

On July 3,2011,while driving in the mountains in Sonoma County,California,the driver's seat warmer of my 2006 Mercedes Benz ML350 malfunctioned. It resulted in burning a hole through the driver's seat and subsequently into my silk shirt. Only through the grace of God did we not get into an accident ,possibly killing all four passengers. I attempted to immediately pull over on the 2 lane highway to douse the smoldering seat and shirt.

Since 1985, I have enjoyed the pleasure of driving a series of superb Mercedes-Benz coupes including my current CL55 AMG, which I maintain in near-showroom condition. I could mention the replacement of a replacement hidden wire harness that failed ($1200), or the replacement of an inoperable door handle ($600); but I want to stay on the message. Mercedes claims they have never experienced this situation before me. Recently, I noticed a small but expanding crack in both front fenders above each wheel; peculiarly, both cracks run perpendicular to the fender -- that is, from hood to wheel, not windshield to headlight.

Each crack is adjacent to and emanates from an assembly (also cracked) just under the hood that bolts the fender to the frame. They are about 6 to 7 inches long, and growing. The Mercedes-Benz Collision Centre general manager acknowledged that they were not impact-related. He surmised that the damage was due to a structural flaw (assembly/stress), and not a sudden impact. I wrote to the president of MB Canada, seeking consideration in the repair. The response was a 'no'. The decision on the part of Mercedes-Benz to profit (thousands to repair) from the situation and offer no consideration whatsoever was disappointing. Can you, or anyone you know, suggest a further course of action; or put me in touch with someone who has experienced a similar situation? Thank you very much.

I was sold a 2011 E550. After less than 30 days, the suspension malfunctioned. The technician determined the suspension was faulty. How can MB sell a vehicle that has a faulty suspension?

I sent the car to the service point in Katemeya Ring Road, CNA branch.

The engineers examined the car and informed us that the undercarriage needed to be tightened, which they did, wonderful! However, this did not solve the problem, so the car was sent back at which point we were told that the front right suspension unit needed to be changed for a modified suspension unit since the original units are faulty on all C180s. We were told that the unit was not available and would be available within 2 weeks. Two weeks later, we are told that we have to wait for another two weeks.

The issues with customs and a wait list of the same problem were sited. A week or so later we called the service point and where told to send the car in. Oddly enough, there was no part available by the time the car got to the dealership. On the next day, we were told gain to come back in a week. I believe this happened more than once or twice, I let the driver deal with it since by this, I was too frustrated. Two weeks or so later, the faulty unit was replaced.

Fast forward, 4 months and another 4000 km, the same sound again. So we sent the car to the service point and we are told that it is the rear suspension that is now faulty and the modified suspension part would arrive in, yes, that's right you guessed it, in two weeks. As I knew that this would probably take a month or more, I asked the engineer to temporarily replace the rear suspension with the non-modified suspension unit until the other one would arrive. He was kind enough to agree and did so and told us to come back in 10 days for the modified unit.

As we left the dealership, we heard the same sound and called the engineer, he told us not to worry because it was the sound of the temporary rear suspension. So we waited ten days and the car goes back again to the dealership. This time, I am told that it's the front right suspension unit again that needs to be changed not the rear ones and it would take roughly two weeks! Moreover, the rear temporary non-modified units cannot be replaced for the modified ones because there is nothing wrong with them!

Do you realize how frustrating this is for a car owner? For the car to have to go the dealership roughly 7 times for the same issue that is an hour each way in Cairo traffic! To know what the issue is and to have a recorded message come out of the service engineer's mouth, as well as the constant delays. I have owned many cars in Egypt, 4 BMWs, a 318i, a 318is, a 525i and a 650csi, as well as a Porsche 911, the service points are far from perfect but I have never been this frustrated!

I am owner of Mercedes C-180 year 2009. I have a big problem with this car and I want to inform you about it as it is your car and of course you are caring about your Mercedes Name .

I bought this car since middle of 2009 as I was looking for elegant, trusted, & safe car. So all my family and friends recommended Mercedes for me as also my dad was one of the people who was caring to drive Mercedes since the early 60s till his death in 2001. When I bought it I almost paid all the money that I have and I said no problem because of the price value that I will get it from Mercedes. I bought the car from the Main Dealer in Alexandria called "El Tarek Motors" Mr. ** and Mohamed **.

The first problem was in the car before first 500 km. The motor check lamp lightened without any prior notes, so I was so afraid that the car has a big problem. So I traveled from Sharm Elsheikh to Alexandria to go to Mercedes Service Center and while I was driving in the highway the car started to shake and break. So after I arrived the Service Center and they checked the car , they told me the problem was in the fuel that you may used unclean fuel and this is the main reason , so I respect their opinion and after fixing my car I took it and traveled back to Sharm .

As this Situation repeated frequently, I left my business to be able to go Mercedes Center in Alexandria forth and back and each time I go there, they fix it without telling me any reason for these problems and of course they consider it my fault not Mercedes fault so I have to pay fees for Mercedes Service Center. And they felt that they did a great job for me.

Then in my last visit, "I visited them 9 times beside my regular visits to do the Car Service" I brought my car to Mercedes Service Center in Alex and I complained that the engine is very loud and in this visit they only told me that there is a defect in the engine. Really it was a disaster to hear that Mercedes car has a big problem in its engine before 40000 km. "Thousand not million." So I came back to my home in Sharm ElSheikh, and after few days, the car almost stopped in the high way suddenly, so I phoned Mercedes Service Center in Alex and they told me do not drive the car. So I decided to rent a tow truck to transfer my car to Alex and I paid about $300.

Then after I arrived at the Mercedes Service Center in Alexandria they told me there is a problem in the car "Sim Control" then they told me there is a problem in all meters in the dashboard and all of them must be changed. And the car stayed in the Mercedes Service center for 1 week, and no one knows where the real defect in the car is.

Then in this visit I went to the Mercedes Dealer in Alexandria "EL Tarek Motors" and I told him all the car history and how the car had many problems in this short period of time, and I shocked when he told me that "To have 4 or 5 problems in Mercedes this is the normal in this car". And he was speaking in unfriendly way, then he phoned the Mercedes Service Center and the Service Center told them the car is ready to deliver it to me and I asked him a question "Do you guarantee that if I took the car and drove it to Sharm that it will not stop in the desert high way" and he answered in a very provocative way, "Can you guarantee for me that if you fly in a plane it will not crash" so of course I cannot guarantee that.

You have to imagine sir how your Dealer in Egypt is not concerning about your product at all "that he cannot guarantee". And at last the Dealer promised me to let the German technicians in Egypt inspect my car, but he never did that really it was in my expectation that after telling your Dealer all these problems he will change the car for me immediately to keep your brand name in the sky.

You know the price of Mercedes in Egypt can buy three very good cars like Japanese brand, but unfortunately I cannot imagine having all these problems with Mercedes. Please try to help me sir as this is a disaster for me. I wrote this Email to you after I lost all the trust in the Egyptian Dealer and the Mercedes Service Center here as they never told me the truth about the problems in my Car, even I tried to ask them many times what is the problem and every time I got no answer. So please try to help me and change this car with another new one. I'm waiting for your urgent reply sir.

The windshield washer motor stops working when you need it. The transmission blows up. This happens because the deficient cooling system makes the antifreeze go inside the transmission. When I bought this car for my wife, I was thinking Mercedes is equal to very good quality. Now, I regret for not buying a Ford, which is simpler and cheaper to fix! I never had a Ford with blown transmission. The clutch and all the valves were burned. I spent $3000 for transmission rebuild.

The vehicle shuts off for a second the ESP and ABS lights would come on, the steering wheel of the vehicle would get stiff, the brakes get stiff, the headlights and interior lights would go off, and the command center would reboot. It seems like the vehicle is experiencing a brief electrical failure. I have been complaining of this problem since I purchased the vehicle, as a certified pre-owned vehicle. The first time I took the vehicle to the dealership, they replaced the steering control module, but the problem persisted. I notified them of the reoccurring problem again and they claimed they were not able to find any faults. I set up a camera in the vehicle and videotaped the problem occurring. They finally took the vehicle for an extended test drive, and they replaced the central gateway, which did not solve the problem.

I contacted MBUSA customer service to notify them of the safety concerns regarding the vehicle. I told them that I was still experiencing the same problem, and that I was brushed off saying they were sorry and there is nothing they can do about the problem. This is a problem that could potentially lead to a fatal accident; it involves the vehicle cutting off for a brief second and causing many components of the car not to function during that second, and the vehicle is not intended to function in this manner. Mercedes is not doing their part to investigate and correct the problem, besides the basic diagnostics that do not yield an error code. I will gladly furnish the video tape, which is the evidence that the issue occurs.

I, on December 18, 2009, leased a 2010 Mercedes Benz C300 4Matic loaded with the Premium Package (9.1 MPP 731). As such, I believed that by leasing this $50,000+ luxury Sedan, I was investing in comfort, class and above all safety. The vehicle had its first annual service by Mercedes Benz on December 15, 2010. Again, I believed that all was being completed by a qualified automotive technician. I had no reason to question the service provided by Mercedes Benz, at the time.

Several days ago, while I was shopping and only mere few feet away from my vehicle, the vehicle was broken into by a thief, who broke my window and stole some valuables of myself and of my wife. To our dismal surprise, when we approached our vehicle, we were shocked to find that it had been broken into and to our shock, the alarm had never been set off during this break-in. Aside from more than $5000 in physical damage which includes the smashed window and trim, the stolen laptops and camera, the thief has stolen my PhD notes which are of no monetary value but of a great value for me. I was planning to finish my PhD in 2 months, but with the loss of my notes, my life plans fall apart, and I will not be able to finish my PhD in a timely manner as previously planned.

I was driving my daughter to school when my R350 wagon went on fire from the second row seats. This happened on December 14, 2010, my vehicle has still not been looked at by Mercedes Benz! This gentleman has assured me that he would look at it on the 20th of January and still has not done so. My insurance company refuses to pay me out until Mercedes looks at it and this is costing me a fortune in rental fees. Why is this taking so long? I had insurance and extended warranty and yet they refuse to give me a loner car. This is not the only Mercedes to catch fire from within, I believe it has something to do with their heating system and should take full responsibility! This is a huge company and people should be notified about what's going on before someone gets killed! If I had a baby in that seat, who knows what would have happened. I keep getting the runaround and want answers and a solution. Please help.

The car totally burned to the ground! It has now cost me over $1500 on rental fees, not to mention it's financed and the interest is accruing and that means less money for me to buy a new vehicle, not to mention I am currently unemployed and will have a hard time getting a loan for a new car.

ML 320 does not have proper grip on the road. I mean it skids very much on the road and bounces the passengers. It reduces the comfort and safety.

Since I purchased my new smart car in April of 2009, I have had repeated problems with an intense burning smell. The smell of clutch/plastic is so strong I fear the car may catch on fire. The smell fills the garage and house to the extent that the car must be parked outside until it cools down. The dealer finds nothing wrong and tells me it may be road debris.

Now, here is the corresponding problem, The headlights go off for a second then come back on when you hit a bump in the road! There is a correlation between the frequency of the headlights going out and the intensity of the burning smell. I am a trained automotive mechanic. Seems to me we may have something moving (wiring) and contacting something hot (manifold/exhaust). Anyway, the dealer has not found any problem and will not even return my calls. Because I have 21,000 miles on the car now, I feel they are waiting for the 24,000-mile / 2 year warranty to expire. If this car catches fire I will not be surprised. Thank you.

Well, it takes a good 6 hours out of my day to get any service done, sometimes longer.

I bought a 2003 Mercedes C240 with only 14,000 miles on it. It was purchased as a Starmark pre-owned directly from the Mercedes dealership in Santa Monica, CA. This was in Nov 2005. I purchased an extended warranty for an additional $2000. In 2007 I began to have major problems; stalling on the side of the road, lurching, clunking, not going into gear.

The car was towed into MB numerous times. Please note, I am a petite attractive blonde standing on the side of the LA freeways numerous times, waiting for tow trucks to haul me and my car into the nearest dealership! It was scary and stressful. Finally, Mercedes Calabasas gave me a new transmission at 44,000 miles (only 30,000 miles after I bought it). These trannies, under normal conditions, should last up to 150,000 miles! Unbeknownst to me, there is a major issue with MB built within this 2002-03 time frame.

The Valeo radiator is faulty and leaks an extreme contaminant into the transmission, glycol, ruining it and causing it to need to be replaced. Unfortunately this dealership did not replace the radiator at this time! They replaced the transmission only, even though the faulty radiator was a well known and documented issue by 2007. Please see Mercedes blogs, internet comments and most importantly, the Bulletin put out by Mercedes in 2005 describing this very issue. I trusted MB and continued to drive the car. All the while, the insidious glycol pouring into my transmission!

Beginning in early 2009, the car began stalling again. This time I was driving a lot between LA and Vegas. So here I am on the side of the 15 freeway next to my stalled out Mercedes! Over the next several months, I had it in and out of the Santa Monica dealership many many times. I had the transmission filter replaced at my cost even though it was still under warranty. They found a "substance of unknown origin" in my transmission but never did a glycol test! Several times it stalled while I was in Vegas on business and the dealership replaced the fuel filter! No glycol test was done!

Shortly after this, my 2-year extended warranty expired and the problem was never resolved. I got comments like, "these 240's always lurch in low gears" from the service advisers! Too bad I trusted MB so much.. If I would have just researched the year and make of my vehicle, I could have read about this radiator/transmission problem and diagnosed it myself! I was seriously frustrated that Kevin ** at the MB dealership in Santa Monica could not fix my car! It continued to lurch, sputter and stall. Thirty thousand miles later (now at 78,000), I took it to an independent to fix an airflow problem in one of the stepper motors (the second time this was needed), and told him about the lurching, etc.

The first thing the man said was, "take it to my transmission guy, you probably have glycol in your trannie". I did. He tested it and said I did, indeed, have the contaminant in my transmission! He said maybe MB customer care would help knowing this is a known problem for many years and not one of their technicians tested it since 2007 even considering all the comments I made thinking it was the transmission! Fast forward to today, many hours of frustration and wasted time. Not to mention the car is now out of warranty and I am unemployed hoping to drive this car, which I have kept in excellent condition otherwise, for another 10 years.

I took the car to the local dealership (I am now in Portland, OR). Mercedes Benz customer care said it was imperative to get the car diagnosed by an MB dealership before they would even consider offering any help. I did. The glycol test (that an independent mechanic finally educated me on and told me to have done) was finally done at my request! According to the service rep, "There's a lot of glycol in your transmission!". This was most likely seeping into my trannie since at least 2009 when the problems started happening again! He would not even tell me how much glycol when I asked, but did say it was way over the 400mg/1000 liters that the MB bulletin (put out in 2005! ) says warrants a transmission replacement!

Even Simon at customer care said my transmission is shot! However, the dealership only replaced my radiator, flushed the trannie and replaced the torque converter. They did offer some goodwill. However, the service adviser, Rob ** at Portland MB said, "I'd fix the car and sell it". This car only has 78,000 mostly freeway miles on it! It will cost me $1500 even after the goodwill, however I have no guarantee that other parts of the transmission will begin to give out because of glycol deterioration! The service manager, Shannon **, said there is only a 60-70% chance that this car will continue to run efficiently!

If a lawyer is reading this, I would like to start a class action suit. There are thousands of 2002-03 C240 MB owners who have experienced this same problem!! MB is not standing behind their automobiles and unsuspecting owners are getting screwed! Please note that there are thousands of complaints about this issue on the Mercedes blogs, internet, etc. Thank you.

I purchased a M Benz 2006 model S500V in Jan of 2007 with 17000 miles. It was still under warranty (4yrs from original purchase date which is 2005 or 50K miles). It now has 24+ miles and on Dec 11, 2010, we discovered that the trunk does not open. This is a spare car for a second residence, hence minimal use and miles since purchase. The dealer says the problem is peculiar, however, out of warranty and will not consider a discount or any assistance. I spoke to MB of USA and they feel that they cannot be held responsible either as this was out of warranty. No one can provide why this happened in 4yrs of the car's life with hardly any wear or tear on trunk.

We asked if they would make a concession of part and we pay the labor. It was no go! This is a workmanship issue and MB USA should be able to accept responsibility for it, at least to the extent of the part (PFE pump) that has failed. What happened to an explanation of why something fails with minimal use. No one is suggesting that they replace tires or brakes or electronics or batteries that get used. In fact tire sensor batteries have failed on 3 out of 4 tires but we accepted that, again. It shouldn't have but batteries do fail over time.

All we want is the part given the scenario and we would pay for the labor. We would appreciate any assistance. I spoke to a Mariano ** ext ** at MB USA in NJ. He was no help, in fact said his word was final and there was no need to go above him. One has to wonder why he has supervisors then? Perhaps their salaries could be put to better us - called Customer Service in circumstances that are warranted such as this. This has cost me $990+ for repairs.

I purchased a 2004 C230 Kompressor Can and it worked fine. After a while, the car had transmission problems. Mercedes Benz of Miami states it was transmission plates replaced at different mechanic. The car was not shifting to next gear, but that problem is fixed. Now I get my car back, it will not shift pass 20 miles per hour. My car is not under warranty so I am taking the car elsewhere.

My car had a defective seat control module which drained the battery when its connected. Took the car to this dealer and the idiotic Nazi working as service manager said that I was out of warranty. The car is defective since both electronic modules made by Bosh failed. The Service manager asked me no to come back to his shop.

Since I bought this car from this dealership, new, I have experienced multiple repair issues that I find unusual and unacceptable for a car of this caliber. The warranty covered many of the issues, but now that the car is over four years old, I am starting to endure the experience. I am frequently inconvenienced with repair issues, and find the car unreliable. It has 32,000 miles on it and although some of the issues have been more about luxury, I still believe all features should work with some longevity before having to seek out repair.

The dealership has been very professional and helpful, and flexible in some cases, but that hasn't changed the experience. I wonder if this car is generally faulty in engineering or if I am an exception. I am also evaluating the service repairs for the Lemon Law of California, but I don't know if the items will qualify. I have had to have the car repaired because the gas tank became unsecured and was banging around inside the casing of the car; the back suspension required repair; the convertible top stopped working while being repaired on another item; the shocks replaced for the trunk because it was difficult to open; the driver side heated seats stopped working and required repair twice over two years; an electrical part stopped working for the transmission; and recently, my audio system failed.

I took the car to the dealership to have the tail lights fixed due to bugs and water getting into the tail lights. They called Mercedes Warranty and said they refused to warrant the item and said this is normal for bugs and water to get in to both the tail light and head light hosting.

I am the 2nd owner of a 1999 c280 Mercedes Benz. I'm plague with rust problems. I was informed by Carfax that the car had spent all of its life in Florida. I thought I had bought a car built with integrity. I have been quietly heard that from 1998 thru 2003 Mercedes Benz had changed its painting mix and that this is the core of its problems. I just wonder how many Mercedes are on the road that might not be structured safe.

I purchased a new C-300 4-Matic. I bought the car fully loaded with a multifunction system from Mercedes Benz this spring. This summer, I took many trips . I went to North Carolina, Virginia, South Carolina and Detroit Michigan area. Along the way, to all place my factory-installed GPS made many error. The system kept telling me to take random exits that had nothing to do with my intended direction of travel. Twice it told me to go the wrong way down a one-way street. It told me to take a right hand-turn onto oncoming traffic to get back onto the highway when I was going to Detroit.

It was unable to locate a hospital nearby when I needed one for a semi-emergency situation. It should, one did exist, but I traveled to where the hospital was supposedly located and discovered it was leading me on a wild goose chase. I took the car back to shop in Oklahoma several times. Early on they did give me a check for $400.00 for goodwill, but I spent way more than that getting loss, and just being exhausted from traveling too many hours looking for something that was just not where the system said it was. They know the GPS is working properly but at every level. I have complained.

They keep telling me the system is working in compliance as it was designed . I used a Tom-Tom simultaneously at one point and found that the GPS is my vehicle is nothing but a piece is junk. It is approximately 50 percent accurate. They have treated me with little regard up to this point. I need your help in getting my money back for that system.

First of all, I've been dealing with check engine light going on and off for over two years. After numerous visits to dealerships, I have finally found out that this problem falls under a factory recall category. How come I never received a letter from Mercedes regarding any recalls? One of the dealerships fixed the problem by replacing fuel injector, front of catalytic converter, camshaft adapter harness, and so on.

Today, the check engine light has come back on. What do I do? Replace the whole thing again and then all over again? My second problem is airbags. Over a year ago, I got rear-ended at a "Yield" sign. I came to a complete stop to let the oncoming traffic pass and a moment later I got hit and pushed all the way to the main road by an SUV going at least 45 mph. I hit my head and broke front teeth against the steering wheel. No airbags deployed. My lawyer says that we won't be able to prove anything in this situation by filing a law suit against Mercedes. I wonder why. Please note that I had a seat belt on.

The consequences: Tons of money spent on determination of the check engine light problem, and stress, of course. As for the accident, I am dealing with headaches due to the accident-related concussion, had to replace front teeth, damaged several disks in lower back. Neither physical therapy, nor drugs seem to be helpful.

In 2009, my husband was working in Louisville, KY. We went to Tafal Mercedes Dealer and purchased an R-Class crossover with a Mercedes warranty. Within days, I drove to Cibolo, TX to help my daughter move. On the way, the malfunction light came on. Not being sure of what that meant, I took out the manual and tried to find out. There was information about load sensors but my car did not have them. I thought it was just some weird thing. I mentioned it to my husband. He was going to see the sales representative Mr. Todd **** that day so he discussed it with him. Mr. **** had been a Service Manager for many years before becoming a Sales Representative. He said that I should take the car to a dealer to have it checked out.

The next day, I took the vehicle to a Mercedes Dealership not too far from Cibolo. After about 45 minutes, the customer service representative said that my car was ready. I asked what was wrong with the car. He said, "the light is out now." No matter what I asked he said the same thing. Since I did not speak Spanish, I thought maybe there was a communication problem. Over the next year, we took the car in on numerous occasions. Every time I would explain to the service representative that the car was shifting hard at times and the malfunction light continued to come on and then would go off.

On one of our visits to the dealer, the representative called to ask permission to change the transmission fluid. He said it was dirty and had shavings in it. My husband asks if that would fix the problems we were having with shifting, jerking and the malfunction light coming on. I told my husband that did not sound too good having shavings in anything especially the transmission. The representative assured us that everything would be okay and there is no need to worry about it. Because we travel a lot with my husband's job, we bought a Mercedes believing we would have many years of good service.

On August 31, 2010, we were in Atlanta, GA. It was late afternoon and traffic was terrible. A lot of stop and go, slowing down then speeding up. I noticed the transmission was shifting hard sometimes and downshifting a lot. I just thought it was the heat of the day and the heavy traffic. Suddenly, there was a hard jolt. It felt like I had been rear-ended. I checked traffic because I wasn't aware of any car being that close to me. There was no car close enough to have hit me. In fact, there was no car behind me or on either side that was close enough to have made contact with my car. I was trying to make sense of what had happened when realized that I had no power. It was very similar to what happened only a month before when I was in Orlando, FL. I had taken the car to a dealer there because it felt like a hard jolt and I had no power. The service representative said that it was a good thing that I had brought it in since we were 6 days from the warranty expiring. He assured us that he had fixed the problem and everything was okay. Ummm. there seems to be a pattern here, maybe Mercedes gives the representatives training in this! I was frightened.

The traffic was moving very fast. The car had no power and then it would zoom forward then downshift and then lock up like I had put it in park or reverse. My mind was trying to make sense of what was happening and stay safe in all the traffic. I put on my hazard lights and the other drivers did a great job helping me to be able to coast/drive to the side of the road. My husband called when he realized I was not following him. I explained what was happening and that I was going to go to the next exit if the car would make it. I drove slowly so the transmission would not shift but it continued to shift up and down and into park. We had the car towed to Buckhead Dealership in Atlanta, GA.

On Tuesday evening, the tow truck driver asks me if the car had been towed before since there was no tow hook adapter. Thankfully, he could drive the car on to his truck otherwise there would have been no way to have the car towed. On Wednesday morning, Buckhead called to tell us that we had to replace the transmission at a cost of $8000.00. My husband said he felt like this should be covered by our now expired warranty since we have had the car serviced repeatedly for this same issue. The service manager said that we needed to contact Mercedes Corporate. Since it is a warranty issue, he could not make the call. He said the car's service record documents that on at least 2 occasions we had brought it in for transmission problems. Actually every time, we discussed the transmission. I called **** which is the customer service department for Mercedes USA.

I explained the situation to the person taking the call. He said someone would be assigned to our file and would give us a call. I waited but no one called. I called back and was told that actually our file had been assigned to Ray but that he had gone on vacation the day after getting our file. The person I spoke to assured me that he would put a message in our file asking him to call us when he returned. I explained that a simple call to let me know that he was going on vacation would have been the customer service thing to do. Hey, anybody calling me would have been a good thing! Maybe they could have given my file to someone else who was not going on vacation, unless Ray is the only customer service representative they have working at their cooperate offices.

Ray did call on Monday to tell my husband that he was back from vacation and he assured him he would call him on Wednesday. It had now been a week since our car was towed. We waited, waited and waited some more. My daughter said, "Good luck, unless you are a pain in the butt you will not hear from him." I told her this is Mercedes, the company with good customer service. So much for that idea! Six days later he did call to offer us assistance with the cost of repairing the transmission. My husband told him that we did not ask for assistance since we believed it was a warranty issue. He then asked Ray if he had read our file or had looked at the car's service record. He said sort of, that he was sort of familiar with it. My husband told him he either had done the research or he had not. Things got a little heated when Ray said that we had no warranty claim. He said we had taken our car to many different places to have it serviced. Yes, we had but only to authorized Mercedes Dealers. We live in FL, we have a daughter in TX, a son in NC and another daughter in SC and friends across the nation not unlike many people across America. I bought a Mercedes because we do travel a lot with our job and to visit our kids.

I thought a Mercedes warranty was honored at all Mercedes dealers. It appears that each time we took it in, because we were from out of town, they patched us up and sent us on our way, telling us not to worry and everything was okay! As long as we could drive off, they did not have to deal with us. Since this happened, I have found that there are many more R-Class series with transmission problems just like ours. Since 2008, maybe before, Mercedes has known about the 7-speed transmission problems and the fix. Ray said that there has not been a nationwide recall so he doesn't know what we are talking about. Oh, he knows and so does Corporate Mercedes. I do not know what will happen but we believe Mercedes should replace the transmission at no cost to us. The service manager at Buckhead has been very kind to us. He says the car's service record clearly shows that we brought the car in for transmission problems while under warranty. Unlike Ray at corporate level, he has read the car's service record.

In 2009, my husband was working in Louisville, KY. We went to Tafal Mercedes Dealer and purchased an R-Class crossover with a Mercedes warranty. Within days, I drove to Cibolo,TX. to help my daughter move. On the way, the malfunction light came on. Not being sure of what that meant, I took out the manual and tried to find out.

There was info about load sensors but my car did not have them. I thought it was just some weird thing. I mentioned it to my husband, he was going to see the sales Rep Mr. Todd ** that day so he discussed it with him. Mr. Todd had been a Service Manager for many years before becoming a Sales Rep. He said I should take the car to a dealer to have it checked out.

The next day, I took the vehicle to a Mercedes Dealership not to far from Cibolo. After about 45 minutes, the customer service rep said my car was ready. I asked what was wrong with the car. He said, "the light is out now. "No matter what I asked he said the same thing. Since I did not speak Spanish, I thought maybe there was a communication problem. One of our visits to the dealer, the rep called to ask permission to change the transmission fluid. He said it was dirty and had shavings in it. My husband asked if that would fix the problems we were having with shifting, jerking and the malfunction light coming on. I told my husband that did not sound to good having shavings in anything, especially the transmission. The rep assured us everything would be OK, no need to worry about it. Because we travel a lot with my husband's job, we bought a Mercedes believing we would have many years of good service.

On August 31, 2010 we were in Atlanta, GA. It was late afternoon and traffic was terrible. A lot of stop and go, slowing down then speeding up. I noticed the transmission was shifting hard sometimes and downshifting a lot. I just thought it was the heat of the day and the heavy traffic. Suddenly there was a hard jolt. It felt like I had been rear-ended. I checked traffic because I wasn't aware of any car being that close to me. There was no car close enough to have hit me, in fact there was no car behind me or on either side that was close enough to have made contact with my car. I was trying to make sense of what had happened when realized that I had no power. It was very similar to what happened only a month before when I was in Orlando,FL. I had taken the car to a dealer there because it felt like a hard jolt and I has no power. The service rep said it was a good thing I had brought it in since we were 6 days from the warranty expiring. He assured us he had fixed the problem and everything was OK. (Ummm--There seems to be a pattern here, maybe Mercedes gives the reps training in this!)

I was frightened, traffic was moving very fast. The car had no power, then it would zoom forward, then downshift and then lock up like I had put it in park or reverse. My mind was trying to make sense of what was happening and stay safe in all the traffic. I put on my hazard lights and the other drivers did a great job helping me to be able to coast/drive to the side of the road. My husband called when he realized I was not following him.I explained what was happening and that I was going to go to the next exit if the car would make it. I drove slow so the transmission would not shift but it continued to shift up an down and into park. We had the car towed to Buckhead Dealership in Atlanta,Ga. on Tuesday evening. The tow truck driver asked me if the car had been towed before since there was no tow hook adapter. Thankfully he could drive the car on to his truck otherwise there would have been no way to have the car towed.

On Wednesday AM, Buckhead called to tell us we had to replace the transmission at a cost of $8000.00. My husband said he felt like this should be covered by our now expired warranty since we have had the car serviced repeatedly for this same issue. The service manager said that we needed to contact Mercedes Corporate. Since it is a warranty issue, he could not make the call. He said the cars service record documents that on at least 2 occasions. We had brought it in for transmission problems, actually everytime we discussed the transmission.

I called 800-367-6372, which is the customer service dept for Mercedes USA. I explained the situation to the person taking the call. He said someone would be assigned to our file and would give us a call. I waited, no one called. I called back and was told that actually our file had been assigned to Ray but that he had gone on vacation the day after getting our file. The person I spoke to assured me that he would put a message in our file asking him to call us when he returned. I explained that a simple call to me to let me know that he was going on vacation would have been the customer service thing to do. Hey, anybody calling me would have been a good thing! Maybe they could have given my file to someone else, who was not going on vacation, unless Ray is the only customer service rep they have working at their corporate offices. Ray did call on Monday to tell my husband that he was back from vacation and he assured him he would call him on Wednesday. It had now been a week since our car was towed.

We waited, and waited and waited some more. My daughter said, "good luck - unless you are a pain in the butt you will not hear from him." I told her this is Mercedes the company with good customer service. So much for that idea! Six days later, he did call to offer us assistance with the cost of repairing the transmission. My husband told him we did not ask for assistance since we believed it was a warranty issue. He then asked Ray if he had read our file or had looked at the cars service record. He said sort of, he was sort of familiar with it. My husband told him he either had done the research or he had not. Things got a little heated when Ray said that we had no warranty claim.

He said we had taken our car to many different places to have it serviced. Yes, we had but only to authorized Mercedes Dealers. We live in Fl, we have a daughter in TX, a son in N.C.and another daughter in S.C. and friends across the nation. Not unlike many people across America. I bought a Mercedes because we do travel a lot with our job and to visit our kids. I thought a Mercedes warranty was honored at all Mercedes dealers. It appears that each time we took it in, because we were from out of town, they patched us up and sent us on our way, telling us not to worry everything was OK! As long as we could drive off they did not have to deal with us. Since this happened I have found that there are many more R-Class series with transmission problems just like ours. Since 2008, maybe before, Mercedes has know about the 7 speed transmission problems and the fix.

Ray said there has not been a nation wide recall so he doesn't know what we are talking about. Oh, he knows and so does Corporate Mercedes. I do not know what will happen but we believe Mercedes should replace the transmission at no cost to us. The service manager at Buckhead has been very kind to us. He says the cars service record clearly shows that we brought the car in for transmission problems while under warranty. Unlike Ray at corporate level, he has read the cars service record.

On September 15th, 2010, I was passing by the dealership after hours and saw a very nice E350 with a rare color coat Sienna Black. I called the next day to get the price on the vehicle. I spoke with the salesman and he asked me to come in and take a look and test drive. My girlfriend and I went there on Thursday, September 17th. The salesman was friendly and courteous. I had explained to the salesman over the phone that I had been pre-approved thru Mercedes for a certain amount.

They took a very long time processing, so I decided to leave and I asked him to call once they figured things out and I would gladly come back. In conversations over the phone between the salesman and I, I told him that I felt that the car was way overpriced for a used 2008, so I attempted to negotiate the price via phone.

A couple of days went by and they still had not gotten back with me on the financing. I received a call on Saturday to come and view the car but I could not make it that day. I received another call on Monday, the 21st, as the salesman called and said that he was able to get his sales manager to come down on the car and if I were to get there that he was pretty sure he could work the deal for me.

I told him that I did not want to waste my time and if they were not interested in selling the car close to the price that I stated that I was not interested. He assured me that he could work the deal so I went. The salesman greeted me and went inside and I went to look for the car but didn't see where they had parked it. A few minutes later, the salesman and the sales manager are walking out having a conversation about the car being sold on Saturday the 18th.

This really upset me because I told the salesman that I did not want to waste my time. Further, the sales manager could not stop smirking as he was telling the salesman the details of the sale. He finally looked at me and said, "Well, we have this 07' if you're interested, it's not the Sienna Black but you can't even tell the metallic brown when its dark". He shrugged his shoulders expecting me to answer him and I was still very upset that they had wasted my time.

I would have purchased the 07' if they had been straight with me but I felt that they baited and switched me and they knew very well the game they were playing. The sales manager never once apologized for the inconvenience and further aggravated me by insisting that what I wanted was not important because you couldn't see the unique color of the vehicle when it's dark! I was ** and it took every bit of collectives that I had to walk away without causing a scene. I decided to leave and to not do business with them ever. I tried to give them a chance to remedy the situation by placing a call to the GM for the location but I never received a call back.

I called twice and left messages both times. I make decent money and this dealership made at the very least a $30k mistake. I can't believe that this day and age, with the state of the economy, that a real buyer walks into a dealership and is treated unfairly and smirked at by the sales manager without the lease bit of an apology. I really felt the need to express this and I am hopeful that others read this and decide to shop elsewhere.

I just bought a Mercedes Benz E500 and the first time I filled it up, I smelled gasoline fumes. I looked for a leak and notice gasoline dripping near the left rear wheel. I then researched online and came to find out through Benzworld.com that this is a common problem for which they say simply "Don't overfill the gas tank." I have owned many many cars in my lifetime and have never seen this happen before where you simply fill the tank normally. I never "Top Off", and about two cups of gas spill out on the ground near the rear wheel every time. This is an extremely dangerous condition not to mention the environmental damage this causes.

In April 2010, we purchased a GLK 300, from the CNA Showroom through Sales Rep. Maysara **.

Since then, the car has only covered 3,500 km, but has been nothing but trouble. After 150 km from purchase, one of the hoses of the cooling system came loose, and the car emptied all the cooling fluid. We reattached the hose and refilled the cooling fluid. The car was sent to the old CNA service center to be checked, they referred us to the new Katameya service center where we were told everything was fine.

On 21/92010, the rear DVD system is malfunctioning, and there is a continuous knocking sound coming from the rear right side of the car. The car was sent to the CNA Katameya service center where it spent two days. According to the engineers (Amany), they changed both DVD screens and their wiring harness, after all this both screens are still malfunctioning. As for the knocking sound, they claim to have changed the rear right shock absorber, but again they have admitted they were not able to solve the problem and we are still hearing the same sound.

On 28/9/2010, the car has been readmitted to the CNA Katameya sevice center to recheck both the DVD and the rear suspension. The car has been at the center for the past three days. Now, under the supervision of a Mercedes-Benz after sales engineer, the DVD system has been changed again and the suspension component is not available in Egypt. It will have to be ordered from Germany and it will take from 21 to 30 days to arrive.

Consequently, according to the MB engineer this long delivery time will cause failure in other suspension components, and extended repair time, when and if this time comes. I hope you can find a solution to these problems. If I cannot find help from the local Mercedes-Benz office, I will have nothing left but to contact Mercedes-Benz Germany (there is always a way).

I bought a CLS 550 and also purchased tire and rim insurance from the dealer. The dealer sold to another person. I have had 8 tires pop and rims bend just by hitting normal pot holes in NY. They did not honor the insurance on any of them. The new dealer said that he wouldn't offer insurance from the company the previous dealer used, because they don't honor anything and to just forget about it. MBUSA has nice people, but no help.

I suggested a reasonable compromise: Give me the rims that came with the car, after all I didn't get a credit for the dealer keeping them. I just paid extra for the nicer rims. After 2 years of this lousy treatment, MBUSA finally said that they would do this, But, I had to buy 4 new expensive tires from them, even though I didn't need new tires. Amazing! Why put an owner through this? Long story short, I realize that MB does not stand behind their product or their dealers. My next step is to get to their corporate office in Germany, which I am doing.

On September 16th, I dropped my s550 off to the dealer, for routine maintenance. I was called around 4PM, and was told the car was ready to be picked up, and all is fine. I arrived later that day to pick up the car, and on the way home, the oil light came on, and the car abruptly stopped. The car was towed back to the dealer when my fears were realized. The dealer never put the oil back in the car, and the engine seized. I do not want the car back now, and the GM Ed, and the salesperson Joe ** never return my calls. Please advise.

I bought a new 2010 GLK350 last December. Since then, I have had it in the shop at least seven times for the same problem. Sometimes the lift-gate won't open all the way. It will open just enough to show a malfunction. It will sometimes last a few minutes to a few hours. There is never anyway of knowing when it will happen. I have driven directly to the dealership so they can see, and sometimes it has cleared itself. I have also called my service rep when it happens after hours so he can hear the noise it makes (a loud clicking noise). I think they have replaced about every part there is, it still happened after I left. Now, I am being told there is nothing they can do.

I have had my car serviced there 2 times for scheduled maintenance. Both times there was problems with the car within a week or 2 requiring warranty work. Both times the problems never existed before I left the dealership. They refuse to admit their incompetence, even blaming blatant suspension problems (verified by 2 other mechanics) on faulty tires. The tires in question have been replaced 2 times with no change to the suspension malfunction.

The dealer said they were going to send me a survey, yet I never received it. The dealership fabricated an email address using my personal information to fill out the survey themselves. I found this out when they called me to thank me for the phenomenal survey I had submitted. I was going to write them a terrible survey and they knew it. This dealership is very shady and will do anything they can to reach into your pockets up to their elbows. Be warned.

They told me they did a car inspection. I asked for it. They never gave it to me (oh it's filed). They looked at the trunk. They never put it back the way it was. They broke the radio antenna. They have one but they are too cheap to give the Mercedes antenna. So, they are going to order an aftermarket one. I don't know when. So, I did a survey and the service rep called me, upset at me. I thought a supervisor would call me to help me.

I am going through a miserable experience with Mercedes-Benz Financial. I was in the process of taking over a lease another person had with MB and during the process, it came to my attention that the transferor had not done the 13,000 and 26,000-mile required service, replaced a tire with a non-matching brand, and replaced a windshield with a non-OEM glass. According to the contract that MB sent me, the "Transferor remains fully liable for all the lease obligations and the vehicle prior to the competition and acceptance of the transfer and possibly thereafter".

MBFinancial states that even though these lease obligations were not performed during the transferor's contract with MB, I am now responsible for the MB Service estimate to correct these issues of around $4700 before I can turn the car back into Mercedes at the end of the lease this December 2010. They claim that the day they received my paperwork, the car was legally mine, even though the transferor had the car for another 2-3 weeks with no liability and they would not legally give me the car until that time. Amazed at this ridiculous process, I asked what would happen if she did anything even smash the car and bend the frame during this final transfer process. An MBFinancial supervisor's answer was "Mr. ****, you do have insurance, don't you?" The car that MBFinancial is jamming down my throat is costing me an additional $4700.00 that should have been the transferor's liability, not mine.

On August 25, 2010 my wife took our 2006 ML 350 Mercedes into Mercedes Benz of Nashville for a check engine light, regular service "A" , front parking bulb replacement and parking brake handle repair. Frank ** (service advisor) called me to report that the CEL (check engine light) code was 1200, 1208 which indicates possible balance shaft failure. He further advised that there has been a DTB (dealer technical bulletin) out on this problem for some time and that it is a widespread problem on several models equipped with M272 or M273 engines. He then advised me that since my vehicle was out of factory warranty the cost to repair was $7,000.00 and that he recommended I either sell or trade the vehicle soon because I probably did not want to spend that kind of money to repair the vehicle.

The car has 65,535 miles on it and it was in the repair shop for a check engine light in April of 2009 while still under warranty at which time they replaced right camshaft magnet and right bank exhaust camshaft magnet per DTB S-B-03.30/08H. This is the same Dealer Technical Bulletin that Mercedes sent out advising dealers on how to handle balance shaft failure problems. I have searched MB forums and found that the problem with the balance shaft is that there was faulty metal used in the chain sprockets of these shafts (the gear metal was too soft) and thus prematurely wear down causing engine timing loss. This problem is present in all M272 and M273 engines series from 2005 - 2008.

We have taken excellent care of the ML 350 and would prefer that Mercedes Benz correct this problem rather than advise me to sell or trade the vehicle. I was advised by Frank ** of Mercedes Benz Nashville that to repair would cost $7,000.00 to replace the balance shaft and that the clock was ticking on how long it would be before the sprocket failed and the vehicle would become inoperable. Now we do not consider the vehicle safe to drive due to the fact that it could breakdown at any time.

I had purchased a brand new 2009 C350, in Arctic white, Black leather, AMG package, Premium II, Panorama, Multimedia etc. In just a few months, my brake calipers were getting rusty, and my car jerks every time I put it on reverse. I called the dealership which informed me that they couldn't do anything about it, and they don't have the machine to upgrade the computer which causes the car to jerk. I therefore called the headquarter in Montvale, NJ and spoke with that arrogant, classless lady name Jenna. She told me to take the car back to the dealership because it's not normal for my brake calipers to get rusty like the car was 20 years old. I did as she said.

When I got to the dealership my advisor (Andrea at Helm's Bros) told me that Jenna never reached out to them, they don't know what I'm talking about, and in addition to that they're not going to change the brake calipers. After 3 trips back and forth to the dealership, and numerous phone calls, my issue was never resolved. I had no choice but to get them painted in red, which makes the car lose the luxury look to it. If you want get a Benz, you might want to think twice because their customer service **! You're better off taking your business to either BMW or Audi if you prefer German cars I'm sure they value their customers unlike Benz.

I am an active duty soldier who has been in the U.S. Army for the past 29 years. This car was my retirement gift. I waited my entire life to purchase a Mercedes Benz. I purchased a Mercedes Benz 2007 E320 Bluetec in July 2007 for $54,000. The monthly payment for this vehicle is $850; I had the car financed over a six year period. The vehicle identification number is **. My car has 110,000 miles, just 10,000 miles over the extended warranty.

I was recently driving the car and the car stopped in the middle of traffic, with absolutely no warning. Up to this point we have been very satisfied with the vehicle. The vehicle was towed to Mercedes Benz of Huntsville, University Drive, Huntsville, AL 35806. I have called everyday inquiring the status of my vehicle. After 3 days of waiting, the service advisor contacted me and stated the turbo (turbine) came apart and flew into the engine. He also stated that up until the point that the turbine flew into the engine there was absolutely nothing wrong with the engine and that it was otherwise in great condition. The engine has to be rebuilt and the cost is $13,000 or my other choice is to replace the vehicle. Now I have been asked to return the courtesy car, so I am without a vehicle. There must be something that Mercedes Benz can do to help with this problem.

I drive a 2002 Mercedes S600 with only 50,000 miles. The car is simply a lemon. The water pump failed ($1000), then the ABC pump ($2000). If I don't drive the car everyday, the battery dies. I changed the battery but that didn't do the trick. I was told some electric module is draining the battery. The roof doesn't close smoothly. In brief, this Benz has been a continuous drain and frustration. I contacted MBUSA and they are useless. For a $100,000 car with 50,000 miles, I shouldn't be getting these problems. This is my last Benz and I advise everyone to stay away!

I had taken a Mercedes SL 55 AMG spare part from them. It was a shock absorber. They have sent me a defective part. I got it checked from three different authorized Mercedes workshop here in India. They said there is a problem with the absorber given by them. I had explained the problem to them but Benzone refused to refund or replace the part. I even have a copy of the bill and it's just been a month. Please help me out. The part had cost me S$2362.

I have a 2007 Itasca Navion motorhome with a 2.7 Mercedes Benz diesel engine, which has a turbo resonator that goes out periodically because they are defective.

I have 15,649 miles on my motorhome now and I am on my third turbo resonator. When they go out on the expressway, you can't go over 45 mph and you run the risk of being killed until you can get it into a Dodge dealer to get it fixed. It seems that many, many people are being put at risk by this defect. But MB and Dodge will not admit they have a problem with the turbo resonators on these engines!

Riordan makes a turbo resonator that will last the life of the engine, but Dodge keeps replacing these plastic resonators with another plastic resonator that will not withstand the vibration and heat from the engine. I hope there's a Dodge dealer nearby when it breaks. What will it cost after my 5-year engine warranty runs out?

I purchased a vehicle from MB dealer in Syria, which is the same dealer in Jordan. When I asked to take the car for service, they told me that they have to charge me $3,500 for technical check up, in order for them to take in for service. In other words, they want to charge me that money because I did not purchase the car from Jordan.

I know this is a total rip off. I was told from one of the employees at the service dept. to make the complain and they should apply the warranty and take it in for service with out any charge. I'm buying 10 more E200 from the same place. so I hope I have a respond (before I waste my money on more cars that I thought are worth spending the money on, like every body used to tell me before I told them my story).

I have an A190 2003 model. Two weeks ago, the starter motor broke. Now the automatic transmission is broken. For the expensive price paid for this vehicle, I would expect under statutory warranty laws that Mercedes Benz are responsible for the poor reliability of this vehicle. The vehicle has cost me $10200 in repairs in the past month!

I bought a 2001 A Class with 68500 KM in May 2009. Currently there is 84000 KM on the clock. Is it normal for computer and timing chain to go on Mercedes with this kind of KM? And now they also tell me that the V belt and tensioner should be replaced. Which will be another R4700? It is really disappointing to me as a first time Mercedes owner as I did not expect it from this kind of car. I have spend about R14,000.00 since I bought the car.

I informed Doug that I could not afford the labor, extra charges and parts. He said, "you have to pay the whole thing or else. "Later, I called to speak to the General Regional Manager. We had a meeting and they dropped the charges to $1600. We could not pay $1600. Gus ** gave me a letter stating the new charge would be $1600 and to please contact him. We left without my car. After waiting to get the funds and several phone calls to Channel 13, the DMV compliance center and Mercedes staff, I had assumed my car would be safe with Mercedes Benz until I paid the $1600.

On yesterday, June 15, I discovered from Donna at the DMV compliance office that "Gus ** came to work and was shocked to find that Wells Fargo had retrieved my car." When I called Wells Fargo, they told me they were informed by Mercedes Benz that my vehicle had been abandoned. Wells Fargo sent a repo man to Mercedes Benz with a notarized letter and paid the Mercedes Benz dealership $2700. The DMV Compliant Officer, Donna ** had informed me that we were going to meet with Mercedes Benz and Gus ** to discuss paying the auto bill on Wednesday, June 16th. Gus ** had been on vacation and when I attempted to contacted him today, I was informed that he would not be in the office until next week. I had filed a Chapter 7 bankruptcy. Now that Wells Fargo is aware of this, they are refusing to speak to me. Emotional damage: Mental anguish Loss of pay from car rentals-over $1100 Embarrassment sleep loss, emotionally drained loss of car.

We own a 06 ML350 with 62,000 miles on it. At 59,000 miles, the CEL came on. Turns out to be a balance shaft issue and it will cost over $5,000 to fix. As I researched this, I found many other MB owners with the same model, year and approximate mileage have the same issue. Being used to the wonderful treatment we have always received, we figured they would take care of it, as obviously it's something they know about (they have several star bulletins for their techs addressing the issue). However, they said that because we did not purchase it certified pre-owned from an MB dealer, we are the second owners, and it is past warranty mileage (50,000), they cannot help us. The dealer offered us 10% off the labor and parts.

I went through the dealer and on to MB USA and they say that is their last word. There are many of us that are disappointed with Mercedes Benz as of late. This balance shaft issue occurs in MB's with the same engine (272.967), and they are refusing to help their loyal customers. This is the last MB I will buy! My car is sitting in the garage because the balance shaft issue affects the engine. It is inoperable at this time. It is the only vehicle we have.

I bought a pre-owned 2006 S500 to replace a 2003 S500 which had been totaled in a wreck. As soon as I got the 2006 I noticed the sluggish response from the transmission. I reported it to Mercedes Benz USA and was told it was because of the 7 speed transmission, the fact that they mix ethanol into our gasoline, and that I had the transmission set in "S" rather than "W". 20,000 miles later (81,100 total miles) the whole transmission failed. I found technical data sheets advising repair shops to keep an eye out or metal filings in the pan. Mercedes refused to do anything or assist in any way for the repair. My independent shop says they have seen quite a few failures at around the same mileage. MB must know about the problem. They just won't stand behind their products. It cost me right at $5,000 to replace the transmission.

It appears that there is a significant issue with all Mercedes with the M272/M273 series engines from 2005-08. The balance shaft is deteriorating after 55,000 miles. There had been a service bulletin out for 2 and 1/2 years on this problem with no sign that MB USA is stepping up to cover a known fault. There is a specific serial up to engine #30468993 based on my conversation with several Mercedes mechanics, this issue is due to a poorly manufactured part from a supplier and that Mercedes has changed the part going forward, but refuses to issue a recall for the part.

The mechanics state that they are performing 3-5 repairs for this issue each month, meaning that is impacting hundreds of owners. I have personally spoken to 18 other owners that have the identical issue. The repair is $4,500 - $6,000. No car can pass state inspection with the issue and sooner or later, once the cars go outside of available timing, they will no longer run at all.

The "check engine" light for my 2001 Mercedes SLK230 came on in 2008. I took it to the Park Avenue Motors Mercedes dealer and they gave me an estimate of $7,000 to replace the camshaft solenoid, wiring harness and other connections as necessary. I didn't have the work done at that time. Last week, my mechanic told me that another customer of his found out that Mercedes issued a recall to fix this very problem. (I wasn't notified by the dealer) I took my car in and they performed the recall and replaced the items above and checked for oil in the engine harness and supposedly found none. But a day later, the check engine light came on again.

I took it back to the dealer and the computer diagnostic reported a problem with the 02 sensor upstream of the catalytic converter. This was one of the problems caused by the oil released by the faulty solenoid: all the sensors along the cable were affected by the oil released. My mechanic had spent hours of time cleaning the oil off the sensor cables when the problem first surfaced. But the only way to eliminate all the oil was to do the $7,000 service originally proposed by Mercedes: replace the harness and all the affected sensors. The recall only took care of replacing the cause of the oil. The sensors causing the check engine light to go on were still contaminated. My Mercedes rep said, it would cost about $900 to take care of the 02 sensor but that was no guarantee that the check engine light wouldn't come on again. I took it to my mechanic, who wiped down the oil (much less than the first time), replaced the 02 sensor (at a much lower cost) and yes, the check engine light came on again.

My mechanic said this is a problem with all the Mercedes Kompressor cars and he knew they would eventually have to do a recall. But why aren't they taking care of the entire problem is obvious: they would like the owners to think the check engine light is not associated with the oil released and continue to pay and pay for repairs. I am sending this story around to my SLK230 club and posting it on the Mercedes blog. I think this is criminal and would like to have it addressed legally if the company doesn't come forward and take care of it themselves.

The car can't get smog certification if the check engine light is on. I've spent hundreds of dollars that should have been covered by the recall. There are SLK230 owners who have spent thousands having the repairs done. Plus, the company isn't notifying owners about the recall. I would like Mercedes Benz to reimburse my expenses to this time and take care of the complete work that should have been included with their recall so the check engine light stays off.

Safety threat poses to all Mercedes Benz ml series owners 98-2004. Wiring harness connecting the SRS to ignition gets defective causing possibly the airbag not to open. I have been getting feedback from other consumers that the clock spring also causes the shortage that messes up the SRS system on driver's side. This has been brought to attention of MBENZ in Alabama. They offered a reset and replacement at a very high cost. Safety should not cost the lives of consumers!

It had snowed a few inches and my wife was driving home from work. As she approached the slope leading to our house, the car started to slip. The car is rear wheel drive with a feature called traction control. Anyway, the feature kicked in and brought the car to a standstill. The car was not able to climb the hill. My wife backed it up to the bottom of the hill and tried again, this time at a higher speed. Well, it slipped all the way up and made it to the garage. Next morning as she was backing the car, there was transmission oil all over the garage floor.

When she climbed that hill, a ring that connects the hose must have burst and the oil started leaking out. The car is a 2005 c240 with 23k on it, in mint condition. I ended up paying $600 to get the problem fixed. They would not cover the cost. They told me it was a common problem and they have new improved o rings to replace the one o ring that was there before. After that, I decided I would never buy another Mercedes and have been encouraging others to stay away from the product as well. There is no way somebody should pay 45k for a car that can't climb a small slope in the winter time. My 1990 Chevy never had a problem and I had 180k on that thing. It was also rear wheel drive and I paid 12k for that.

When I went to crank the car the passenger air bag deployed. We have a 1995 Mercedes E320 wagon. It was known and recalled for this issue. Mercedes told me that my specific VIN was not one of the recalls. I have the same 10 numbers and letters but the ending of my VIN is a little different than the ones recalled. But the same issue happened. The air bag exploded into my face and stomach. It sounded like a loud shotgun. I couldn't hear anything but ringing for hours and couldn't see good and couldn't breathe good for a couple days. I felt as if I had asthma.

I have filed complaints with everything and waiting on reports to come. Mercedes, without even looking at my car has not offered to repair the damage due to malfunction even though its all over the internet and its happened to many, many people with the same model and style of Mercedes. I am having to wait to get reports and see what kind of conclusion has worked out with the Attorney General and other NHTSA and also Better Trade Corp.

This car was not even cranked, the key was just turned and, "Bam!", it exploded into me. Anyone would know that's a malfunction. You would think they would be happy to take care of this to keep you from putting this out there for everyone to know. But no, they are doing it the hard way. So, we will take every step we need to, to have Mercedes take responsibility and take care of this matter to repair.

We have no car to drive. They are not willing to accept and repair but warn me not to drive it because it could happen to the air bag in the steering wheel and cause fatality while driving. So where do you go with this? Warn me of bad things to happen but not offer to repair it knowing it's Mercedes' responsibility? It's kind of weird.

I leased a 2008 Mercedes Benz, and at the end of my lease, I decided to purchase the vehicle. I sent in a check with a downpayment and the first month payment ($3700.00). The check was cashed by Mercedes on 4/9/2010. On 4/18, I was woken up at 2am by two scary men at my door asking me for my car key because they were repossessing my car. They had already dragged my car onto a flat bed. My 10-month-old and 5-year-old son, along with my neighbors, were woken up by all the noise. I knew this had to be a mistake, but the repo men could care less. They were just "doing their job."

I started calling Mercedes Benz Financial at 9am the following day. The only answer that I got out of the numerous customer service reps there was that they made a mistake and that my payment must have been credited to someone else's account. I even faxed and emailed them a front and back copy of the cashed check at 9am!

I tried to speak to the manager or supervisor at least 4 times, and they were "unavailable" or "in a meeting." Finally at 6pm, I got a phone call from the repo company saying that they will be returning the car sometime that evening. They came knocking at my door at 1AM! So I finally got my car back. Next morning, I noticed that the whole bottom of my car is scratched and one of my fog lights is broken. I called Mercedes again. They told me that there's nothing they can do and that I have to take it up with the repo company.

I bought a Mercedes-Benz C200 Sports Coupe in 09/2003 for over 40.000 euros including extras. Among the extras, I paid for electrical side mirrors. Some months ago the left mirror wiring was cut. I contacted the local agent and after some discussion and pressure, they fixed it cost-free. They told me that the reason it happened was because of opening and closing the mirror for which I have paid extra and also because the wiring is very thin. Now the same has occurred to the right mirror.

To change the mirror it costs about 500euros. I tried to contact the official agent in Greece (Mercedes-Hellas) and I got no answer. They are very unfriendly when you try to pass your problem. The thing is that Mercedes is a myth and nothing more. To my belief the quality is so cheap and not worth the money you spend. Thanks again and I hope to receive an official answer.

I purchased a new 1998 C230 Mercedes Benz and planned to keep it for the rest of my life because they were suppose to be good, dependable cars. Well, I have had regular service done on this car since I purchased it and have take very good care of it. It only has 105,000 miles on it. My radio went out on it years ago and my seats stopped working and have had to take it in for several repairs over the years. I am 76 years old and did not plan on making car payments at this age, but now they tell me that the transmission is gone, the front ball joints gone, the seats have to have parts ordered for them and the tail lights have something wrong and causing melting of the covers.

They said it was time to decide about getting something else or putting more money into this one. I have no retirement and only draw Social Security and have no room for car payments but they said it would be $5,000.00 to repair this one and that is with a reconditioned transmission. Is there any recourse for me or am I just stuck with using what little money I have saved and still have a lemon and still no radio because that would run it up even more. Thank you for any help you can give me. I am single with no retirement. Have worked in a flower shop for 50+ yrs. Have very little money saved and am living on my social security. This will take what I have saved. Shouldn't I have been able to get more than a 100,000 miles from these very expensive cars that are suppose to be so good? This has put a really bad hardship on me.

Bought a new 2010 E350, had 2 flat tires in 6 weeks, tires continually losing air, and continuing to put air in tires. Now the front passenger seat is broken. They broke it when brought in for a car wash, are supposedly going to repair in 3 weeks or so. Brought the car in numerous times for the air sensor going off red on the tires prior to flat tires. Have had to take off work to have the car looked at. Also paid out of pocket for my own AAA, Mercedes would not respond to road side. I was stranded 2 different times. Had to leave the car 2 times for the tires to be ordered. There are complaints all over the internet in regards to these tires and wheels on the E350 dating back for years.

So many things went wrong with this car, which has only 50,000 miles. I have already changed the passenger side door. The passenger seat motor has been replaced for more than $1,000. 4 suspension springs have been changed for more than $1,000. 4 light bulbs are failing all the time. Now, I am having issues with the steering wheel. The last service agent (Carl) was arrogant and rude. I will never buy this car again. I have spent more than $10,000. I also own a Lexus E300-1996 model, and has had no problems at all, except normal wear and tear. This has now more than 100,000 miles. The physical damage is that I have been to the dealer, for more than 40 times.

I purchased a Mercedes Benz ML 350 from the Mercedes Benz of Ann Arbor in November 2009. I asked questions before, during and after test driving the vehicle. I discovered the answers given to me by the saleswoman were not factual. As I asked questions about the vehicle options and equipment, she answered the questions without checking or taking the time to see if she was indeed providing me with the accurate information. Simple things like if the rear side windows opened or not. She said they didn't when they actually do. I asked her about the CD based navigational system and she said oh it's great and works well.

Within days of purchasing the vehicle, I discovered the GPS system did not work. I returned to the dealer during the first week of December to have it inspected. I was told that the disc was scratched and that they would replace it. The sales manager told me that he would order the disc and that I could expect it in approximately one week. I returned to the dealership four times over the course of two months only to be told that he attempted to order the disc from corporate and they didn't have any.

Additionally, the sales manager said that I had to wait until a vehicle like mine came in for service so that they could copy the disc to replace the disc in my vehicle. I then felt that the sales manager was insulting my intelligence if he really wanted me to believe the information he had given me. I contacted Mercedes Benz corporate headquarters to alert them of this unpleasant experience. Within a few days of the call to corporate, I had a new disc, not copied but a new one. Moving forward Mercedes Benz of Ann Arbor had a free 23 point inspection with a complimentary interior & exterior carwash. I took my truck in for the event. After the inspection, I was told it would be ready as soon as they were done washing it.

After getting into the vehicle, I discovered that there was no interior or exterior service performed. So with that being the case, how I am to know that a 23 point inspection was really completed? Not to sound like it's the end of the world but if you say you're going to do something, just do it. When I think of Mercedes Benz, I'm reminded of prestige, quality & class. One would think that when it comes to customer service, Mercedes Benz of Ann Arbor would serve at the pleasure of its customers being a leading example to other car companies showing them how it should be done. In the end, if their customer service is not extraordinary, they are no different than a company that is ordinary which makes them the same.

I have purchased a new Mercedes Benz E 250 on 10th of February 2010 and engine failed on same day. The company could fix it only after 12 days. I do not want the car which failed on day one and I need replacement. The company is not replacing the same and insisting on taking the same car. Please guide.

I bought a brand new 2005 Mercedes Benz C230. On 03/12/2010, I was driving down highway 380 at US101 in the afternoon. I was not speeding or driving in any way that would be considered anything but normal. I suddenly lost control of my vehicle. The steering wheel was no longer responsive to my input and the vehicle went into the a complete slide. In the next 10 seconds, the steering wheel jolted to the right and hit the highway retaining wall. The car impacted the retaining wall on the side of the road with such force I thought that I was going to die. The steering wheel suddenly and violently rotated and hit my hand and wrist so bad that I received severe lacerations. I also almost broke wrist. My car front end was totally damaged beyond repair. It was such a night mare. I am scared to death to drive another C230. Something is definitely wrong with this car. I am lucky to have survived such an ordeal.

This has happened several times on various road conditions. Many times when I drove the vehicle, the transmission slipped very hard and I would loss traction. The transmission slips very hard indicating that this power train definitely has problems. It also seems that the power steering on the vehicle does not operate correctly. My steering wheel was very very hard to turn feeling like it had no mechanical assistance at all. This made it extremely hard to maneuver the vehicle around a turn.

I almost died yesterday. I now know that I could lose my life in 10 seconds and I feel it is because of the faulty components used on the C230! I do not feel this car is safe. I am seeking legal right to protect my consumer rights to a safe car and to protect my life safety. If anybody wants to help, please let me know. The car is totally destroyed and not worth fixing. Even if the car was in a condition that was worth repairing, I would not do it because I am far too frightened to drive such a dangerous and out of control vehicle.

I brought a used MB clk 320 2003 in which I paid $30,000 for and when I left a week later, it was making a noise in the front on the drive's side which I was told that it had something to do with the brakes. They kept my car for approximately 3 weeks, in which they gave me a loaner to compensate until it was fixed. I have taken my car back to them five times since and they kept tell me that they fixed the problem. But as of today, the problem still exist.

Before I took it back in Dec, I took my car to get new tire and was told that the barrens on the right side were no good so they didn't give me a wheel alignment and stated that the noise I was hearing was that. So I called up MB and made a service appointment and stated what was told to me. The service advisory stated to me that my car was still under warranty so they took it and kept it for 21 days. I still have the same noise. I just would like someone to help me with this issue. I feel like they are not fixing properly waiting for the warranty to expire so they can try to get more money out of me! Please help me with this issue. Thanking you in advance.

I bought the "best car of my dreams", a 2004 C240 Mercedes-Benz. It is the most expensive car I've ever purchased and it is the car of my nightmares. In 2 years, I've had over 22 repairs (rockers, gas tank cap, door indicator, roof leak, computer data system, cracked wood trim, door handle fell off). Every time I get in the car, I wonder what will go wrong next. I do not trust the car for travel. It is the worst car I've ever owned and by comparison, I have a 92 190e so I know at one time Mercedes created a great car. Now I have no faith in Mercedes and to top it all off, the little package was supposedly everything we would need to change the tire. Nowhere in the neat little package were there additional "special" lug nuts that were supposed to be used with the spare tire.

I bought 2009 E350 and it has 3000 miles on it. When my wife was driving the vehicle, the wheel rim suddenly burst and lost air. I checked the tire and saw that it was not damaged from outside or didn't see any stress where rim was damaged. I believe that this is bad quality of AMG wheel,however, Dealers are not ready to accept.

Why MB always ask you to buy a Wheel and Tire warranty for AMG wheels? I have seen several post where people has described about the chip or crack in the wheel. They always deny warranty with outside force including pot holes. How many pot holes are in this country on the road and have you faced any rim damage by pot holes on a vehicle?

I am an IT person and this is simple logic that AMG low profile wheel are not designed properly to handle the impact of small outside force. We are paying a lot for a vehicle that prioritizes safety of family members. But if this happens while you drive, your family could get hurt. I have filed a complaint in NHTSA. I wanted to hear about your opinion or if you have faced this kind of issue in the past.

I was the owner of a 2008 Mercedes Benz, model ml350. On January 2010, I was involved in a motor vehicle accident where my car had a front end impact with a divider resulting in this vehicle being a total loss. To my dismay, out all the air bags that this vehicle is equipped with, not one, I repeat not one deployed in which to provide safety or protection of my passenger or myself. I have been told that I wasn't traveling at enough speed for them to deploy which is insane. This accident could have been fatal. These vehicles need to be re-evaluated to prevent future incidents or possible fatalities. I received head and eye trauma due to contact with the steering wheel, neck and back damage. My passenger received a hand fracture. This unforeseen occurrence has left this writer out of work and loss of a vehicle.

My overall experience with Mercedes Benz is very poor from servicing the car at house of import to returning my lease. Also, Mercedes Benz financial customer service is horrible. After you turn in your car, you still have so much problem with them. Those problem could have been solve with in their company with the third party company that Mercedes Benz financial do business with. I would never lease or purchase another Mercedes Benz nor I would refer anyone to Mercedes Benz. Poor service. Ridiculous how they make you deal with their third party insurance.

I bought a pre owned car (Mercedes) from Autohanger (authorized Merc dealer) Mumbai. Instead of buying new Honda Accord. I was told to try Merc and I would fall in love but it was a horrible experience. The sun roof bidding came off, tubeless tires were with holes and tube inside, window operating panel was broken, rubber on left door was broken, air conditioning doesn't work properly, rims have dents, front tristar was wired and given which came off, door handles just fell off, mud guards fell off, all 4 wheel tristars fell off while driving, and many more. Mercedes has severely lost on its reputation. severe economic loss and mental tension. I never intend to buy a Mercedes now.

The following are clearly design or manufacturing defects and should be fixed by the Benz company under warranty. Besides the following pointed out by the Benz dealer in one of their inspections, the car has had and still has intermittent electronic problems, particularly the ones with the dashboard console. The radio will stop working momentarily when the car sometimes goes under concrete bridges. The car has to be stopped and restarted to fix it. This is just one of the issues. The following is what I sent to them in writing, sent through the survey from Benz on December 2, 2009:

"The dealer pointed out certain stuff that failed the inspection and this makes me very nervous about the quality of this car, which has only 48650 miles and it already has these major issues come up. We maintain this car in an immaculate condition and drive it very carefully. I cannot understand the dealer suggesting a change for replacing lower ball joints L2.3 and replacing rear main seal. I do not expect a car like this to have developed these issues so early when it is maintained so perfectly. I would like the Benz company to fix these problems as warranty issues. I know you will tell me that this is a 2003 model but that does not change the fact that this cannot and should not happen to vehicle of this nature at less than 50K miles. If the factory does not fix these problems ASAP, I will be terribly disappointed and disillusioned with the quality of this brand."

Please help! I purchased a 2003 C230 in April 2008, with 51,000 miles on it. I have experienced many mechanical issues with the vehicle, since taking ownership. The vehicle has been in the shop numerous times. Right now, the vehicle is at Mercedes of Bridgewater, NJ, and needs 4 new parts, due to what I have been told as a known common problem to Mercedes. The repairs are set to cost me over $7,000. The car is only worth around $12,000, and only has 82,000 miles.

The transmission and 3 other parts must be replaced, due to what I would call a defect in the design of the vehicle. Apparently a crack in the radiator will cause the coolant fluid to leak into the torque converter/trans, which has ruined the transmission. I feel that Mercedes should be liable for not recalling this issue. I am not financially well off. I purchased the car to commute to work to save gas and money (it has not worked out). I am at the mercy of fixing the car, since either way, I will be out thousands of dollars. Please, please help me.

I purchased a 2006 C-230 sport which is a pre-owned vehicle. The car has been well maintained, and has never been in an accident, or altered in any manner. Recently, the car just turned 50,000 miles, putting the car out of warranty by 147 miles, when the power steering pump went. Upon further review, the power steering pump failed due to a faulty hose installed by Mercedes Benz at the factory. The failure of this hose resulted in the plastic inner liner coming apart, and a piece of the plastic being forced into the rack and pinion steering of the car. This piece of plastic blocked the flow of power steering fluid to the car, causing the failure of not only the hose, but the power steering pump as well.

I was then told the claim was denied, because the fluid found to be in the car, was not power steering fluid, but rather brake fluid. This was an unsupported argument for I still have the remaining portion of the fluid added to the car, which was in fact power steering fluid.

I further supported this by presenting a copy of the receipt time stamped and dated with the product clearly listed at time of purchase, to disprove their basis for the denial of the claim. Mercedes Benz became very angry when this information was presented there by removing any valid basis for their denial to the claim. I further asked that regardless of the warranty period passing, they, as a company, have an obligation to provide a product that is safe and suitable for long term use, and operation. In talking with the dealership, it was further discovered that the claims representative never saw the car, or the parts that failed, but rather was more interested in the fact that I declined to have further work performed on the car, at the time of service.

The power steering failure happened a result of faulty product built by, and installed by Mercedes Benz. The fact remains that they do build a good car, but the service provided by customer care is poor at best. The failure of the steering system happened in a "static condition", whereby the car was sitting in a driveway, and when started, the failure occurred. The situation could have been much worse, where the vehicle could have been under operation at highway speeds, and the failure would have caused loos to property, or worse, resulting in a catastrophic loss of life.

My experience with the car has been a great one, until I have had to deal with the rude, and rather "robotic" type thinking of the people in customer care. I intend to cover the cost out of pocket, at which time, I will retain the removed parts as my property. I plan to send the removed parts for testing, and if found to be faulty, feel very confident I can find 7 out of 12 to see the negligence on Mercedes Benz's part. I was not asking for the deed to the dealership here, and offered to cover the labor costs, and requested Mercedes Benz to cover the parts involved. To their credit, they can't even keep their lies straight. From one call to another, each story was different from the previous, which is surprising, because every time you call them, they inform you the call is being recorded for "training purposes". I would like to find someone to take this on. I mean really think about it, if someone can smoke all their life, and as a result end up with cancer, and sue the tobacco companies and win, I most certainly can beat these guys, and to think this could have been resolved for less than half of the original bill.

The damage include $1,825.00 worth of repair bills, as a result of the part failure. The potential for further damages could have been the loss of my 19 year old's life, had he been driving the car, when the failure occurred.

I leased my fourth Benz in 8 years first week of Nov. 2009. I crashed it on Nov.12, 09. As of today, Jan 18, 2010, the car is still in the shop. The reason is that MB is not able to supply the shop with parts needed to repair the car. Calls to MB customer service fell on deaf ears. They will give me nothing but poor service and excuses. Beware before buying a MB. This will be my fourth and my last!

I purchased two brand new Mercedes SUVs from this dealership in 2007. Both cars have been in and out of service for various issues over 40 times. The best the dealer and Mercedes could offer is to ask me to buy a new vehicle. My wife and I have wasted time, and have been frustrated several times. I have had to reschedule work commitments and even flights for the car to be repaired. There is no end to this.

My 1998 Mercedes ML320 check engine light came on and started shutting down on me. The diagnostic, performed by a mechanic in San Bernardino county where the car broke down, said that 3 cylinders were malfunctioning and I replaced the spark plugs and wires but it did not help. I then changed 3 of the 6 distributors this did not help either.

I had the car towed back to Los Angeles where I live and took the car to Sopps Service Center. They told me that the head gasket blew and there was water mixed with the oil. The mechanic said they could replace the head gasket and flush the oil and put new oil in it but that they will not guarantee the work and it would cost $1300.00 or they could replace the engine for $2000.00 and guarantee the work for 3000 miles or 3 months.

So for the guarantee I had the engine replaced. When I picked up the car I paid and left for home which was less than 1 mile away. Before I got home the same exact problem happened again and the check engine light came on, so I slowly drove it right back to the mechanic. 3 days later I called them to find out what was going on with my car ass they had not called me. They then tell me that my Catalytic Converter on the driver side was bad and needed to be replaced for a cost of $350 but they would take 50% off and charge me only $175.

I went into the shop and they agreed to replace the catalytic converter for $125. I agreed and they replaced the part another 3 days went by with no call so I called them and went and picked up the car. I drove the car about 60 miles the next day when the car started to not switch gears, not get into first, and the check engine light came on.

I parked and turned the car off. After some time I tried to start the car and it would not turn over, all lights came on but it wouldn't start. I had to get a ride home from Santa Monica. The next morning I went to the car to see if hopefully it could be started so I could drive it back to the mechanic. The car started, I reversed out of my parking spot, put the car in drive and nothing happened, the car would not go forward.

So I had the car towed AGAIN to the mechanic. 3 days later I AGAIN had to call him. The mechanic then tells me that my Transmission is bad and needs to be replaced. I was outraged, the transmission was fine when I took the car in the very first time. The transmission was never the issue. Every time I took it in something else was wrong with it and all these parts just so happened to go bad within minutes or a few hours of leaving their shop.

I find this hard to believe considering I have owned the car for 10 years, took good care of the car and have never had this many problems with the car this quickly in such a very short period of time. The consequences have all been mine. I have spent about $3000 to repair the car, towed it over 4 times, have spent weeks without my car, am having to take the bus or borrow vehicles from family or friends. And the car is still sitting in my drive way unable to move. As my partner and I are unemployed, looking for work, and going on interviews and other places, this makes it financially crippling, inconvenient, time consuming and extremely stressful.

I have been to two Mercedes Benz servicing facilities and have had the absolute WORSE service. I purchased a C230 Kompressor '03 in 2005 (preowned)and the car ran very well and have routinely brought it to "qualified technicians" of MB for Svc A/B. I had first brought it to Green Lane for routine service and as I was driving on the hwy it started to shake and the check engine light came on.

I brought it in again ... while the check engine light did not come one again, a new problem occurred. My car would occasionally shake vigorously upon starting it for the first time. I brought it in again and they tried to foot me with a $1500 bill to "fix" - what was later found out not to be necessary - their mistake. I asked myself, why am I paying for a mistake caused by these technicians. After threatening litigation, that $1500 bill disappeared. Yet I was still stuck with the problem.

As a living person in this world, I work 7 days a week and do not have time to go in to have my car serviced. When I do so, I don't even get a rental (probably because of my pre-own status. Needless to say, Green Lane was off my list, so I decided to go to the Service facility at the Thornhill dealership to try and get better service. I never had a problem (other than this mysterious shaking of my car, which was now EVERY time I started my car) I made an appt for Service A as I was instructed to do by my car.

While waiting for my vehicle, the Service Tech brought me out a random car part and told me that this is why my check engine light was coming on and that this hose had lack of air / oxygen and that it needed to be replaced. I was like "huh? do you have the right car?" ( I had not had an issue since the first time regarding the check engine light)and he proceeded "yes and we have replaced it for you" I wasn't asked about this, the part was already replaced and of course who do you think has to pay for it??? Not MB. The hose was $54 on top of the $300 Service A I performed.

We drove home (my mother was driving) and everything was fine, until I went to go to work the next day ... I notice (and I notice everything on this car, believe me) a dent in the driver door speaker grill. I proceeded the leave a msg for the Svc Manager detailing the problem (which I later found out was going to come back to bite me) and as it was a Sunday the dealership was closed, I requested I get called back asap.

The next day, I did not receive a call and had to call them back. I spoke to the Svc Manager who told me "my guys would never do such a thing" and I told him, well I didn't do it, so who will fix it? He told me nothing really. I told him I would come in to show him and went in before work. When I got there, I didn't even speak to the man, as he was with another customer. I spoke to the original tech from the Saturday and the first thing he asked me was "did the check engine light come on?" I'm here for a separate issue altogether, did your manager not speak to you?

This is when I got irritated after explaining again what happened to my speaker grill, he tells me this "that damage was there already and has been for a while. Its caused by the belt getting stuck in the door" I ask to see the work order which is written in pen. It reads "Interior: OK" which is seen to be crossed out and a new note is put in reading "driver door speaker grill dented" I look at the person Im with and say this is not right. As you can guess, I had given them plenty of time to manufacture the original work order (my mistake)

He then tells me that when I brought the car in, it was dirty HA! Everyone knows that my car is clean and has nothing to do with the exterior, as it had been sitting there for 10 days due to me being out of town, another reason why I could not have caused the damage to the grill. I was made to come in for what? The Svc Manager did even speak with me, nor did anyone look at the grill. I left, planning to pursue further action. I then went to get an estimate on the grill at a local autobody and found out the part cost a measly $30 which in my opinion MB should have fixed.

Heres the kicker, the next day I went to work as usual and at the end of the day I went to start my car (the car shook as usual)and this usually stops as it runs, however every time I was stopped the car would still shake as if it was about to cut out on me. I prayed the entire way home that I make it. When I got home I popped the hood and found that the engine was shaking vigorously and that a sort of steam was emitting from it. I was so angry I couldn't even call the dealership myself, a sibling had to do so. The receptionist informed my sibling that everyone went home from the Service Dept (an hour before its scheduled to close) and my sibling ends the conversation with "we will be bringing in the car tomorrow"

So for those keeping tracking I will be going in there for the third time! As I started the car the next day the car is still shaking AND the check engine light has come on! (that tech must have be physic!) As I am making my way to the dealership, my car is struggling and shaking embarrassingly the whole way there. As I am one intersection away from turning into the dealership, my car STALLS as I am making my left turn, in the intersection. UNSAFE!

I go into to speak with the tech from Saturday and what do I get, ATTITUDE, anyone would have guessed I was in a Hyundai dealership not Mercedes Benz. I then go to speak directly with the Service Manager and I get more attitude. I get told that the Service done on the vehicle the previous Saturday was incomplete and that it would have to be completed at a later time. At no time was I told that a HALF JOB was done that Saturday. This in my opinion, concludes that when I left that day my car was unsafe.

As I spoke to the Service Manager, he tells me he has to investigate the check engine light, and the cracked speaker. I showed him the speaker and get accused again that I caused it to crack. The service manager tries to demonstrate how that happened and failed to do so, as the belt buckle rolled right up and DID NOT get caught in the door. If a customer can cause this, so can one of their technicians and with that, the manager offered to have the speaker fixed at no charge.

However the problem with the vehicle would require me to leave the car there indefinitely. Mind you it was Dec 23, the next day being Xmas Eve, the dealership was only half staffed. The manager told me he would be leaving at 5pm that day and would not be back until after the New Year! WHAT DO I DO NOW? No one would work on my car until after Christmas the following Tuesday. That means I would be out of a car for 6 days, and I was told I could not get a rental (btw even Honda offers complimentary rental service if service or repairs run over the scheduled period). I was told that any problems that resulted after looking at the car would be "at the owners expense" that the first service facility did not fix their mistake and now a new problem occurred. WHAT DO I DO NOW?

When I'm at work, I get a call from the Service Manager telling me to authorize a diagnostic, and two hours of labour that would cost $255 plus tax and then probably even more once they figure out the problem. Why should I have to pay for that? I was told by the manager that the check engine light could come on for a variety of reasons and they wouldn't know until they diagnosed it. I was later told that the manager performed a mini diagnostic and found that the cam shaft was causing the shaking.

Looking into the past work history, the manager said that Green Lane quoted me a price on it and that I didn't get it fixed. Why in the world would I not get that fixed if I was told that was the problem in the first place? Like seriously, why did it take over $2000 to fix that problem and yet a year later here we are, the problem is not fixed and a random hose was replaced that I know caused that check engine light to come on.

I love my car and it ran fine until I brought it to these less than qualified individuals. I feel that I am being segregated because I bought this car pre-owned which regardless of the fact I still bought a Benz and no matter what, I'm a customer and I bought a Benz and MB should stand by their product and not try to squeeze every dime out of its customers. What happened to the customer is always right. I and other customers expect to have someone like Mercedes Benz to stand by their name / product. Even Walmart has a better policy then Mercedes Benz!

I own a GL450 2007 model. My wife took the vehicle in b/c she smelled something burning. Turns out it is the driver seat. The seat had a burn mark that had burned all the way through the leather. The serveice lady came in and checked my wife to see if she had been burned. She was not burned, thank God.

However, they played it off and said they called Mer benz and they were going to pay one third, Mercedes was going to pay one third and that they would only charge me one third to get the seat replaced. I told them no and called Mercedes myself.

Today the service dept called and said that I would not be responsible for anything(go figure)and that the seat would be replaced. However, I had ask that they replace the passenger seat as well due to the fact that those same parts were in the passenger seat as well and given the fact that the leather would not match the other seat (b/c one is new and the other worn).

She told me that the part numbers were different in the passenger seat and that they had not had any problems out of the passenger seats before. I ask her if they had had problems with the driver seats before and she said YES that there was one brought in before me on the same morning. My question is am I right to ask for the other seat to be replaced? Thanks

Mercedes Benz and McConnel Automotive have made me pay for a vehicle prior to the subject vehicle arrival. The vehicle, when it was delivered to the dealership, was damaged and had more miles than that reported by Mercedes Benz and failed to provide a clean and marketable title for nearly three years. The vehicle was not processed by the dealership and therefore the dealership refused a full refund. The dealership and MercedesBenz filled out paperwork for title and registration, without having nor physically examining the vehicle( required by law in the State of Alabama). MercedesBenz Financial also fraudulantly created a bill of sale stating McConnell Automotive( Mercedes Benz Dealership) as the leasee of the vehicle when in fact the subject vehicle was leased by Century Design in Doylestown PA.

When I start and it starts moving during first 5 seconds it takes jerks ,most probably in gear shifting .I got ATF changed form SHAHNAWAZ MOTORS , authorized dealers in Pakistan. After that the drive was perfectly OK. But after 15 days , the same problem started again. I was again told that now there is problem in it's TORQUE CONVERTER which is caused because of the moisture in Radiator. I am failed to understand that how the company like Mercedes Benz can commit such fault.Kindly guide me,what to do as I am not interested in getting the said one changed by spending huge funds.Please help me out as I am one of your esteemed client.

right front coil spring, major suspension component, snapped off car while driving. significant safety issue that has been recognized, well documented and investigated by the nhtsa (nhtsa.gov) in my 1999 mercedes benz E430 (W210 body style). car is at collission center, undrivable.

I'm buying the lifetime service of $1,500.00 so that I don't have to keep paying $350.00 per year! Thank goodness since they were able to know exactly where he location was. Learned that you need to avoid potholes and not to speed over bumps in the road, to avoid having the air-gap in the tires with these designer-type rims.

I am filing this complaint on behalf of my parents. They have challenges with the English language. They leased then purchased a 2006, MB E350 from MB of South Bay in 2005. It was my moms dream to one day own a MB her whole life. But about a year ago her dreams started coming to a crashing end when she started having major issues with the vehicle. The car has been in 2 different dealership locations for over 30 times during the past year, MB in Van Nuys and Cal Star in Glendale. The technicians and management staff have been unable to fix the power steering problem on this car for over one year. She is having a mental and physical meltdown because of the amount of times she has been going to these 2 dealerships and being ignored and laughed at (because of her language barrier!!!) by their staff.

The warranty on the vehicle will expire in about 400 miles and now she's being forced to purchase an extended warranty for $3000 on a car that doesn't operate AT ALL!!! The dealerships keep calling her back to pick up her car without fixing it...And at one time the car had over 230 miles on it while it was at the dealership for only 2 days. They claimed that they test drove the vehicle, but for 230 miles? We now know that the dealership employees want to make sure her warranty expires so she can either purchase the extended warranty after overhearing a conversation between 2 employees!! This is completely unacceptable. The management at either location has been rude and unhelpful. I think MB should think about who they authorize to sell and represent their product, because these 2 dealers are not good representation for MB. We are planning to file a lawsuit if no action is taken by corporate MB in response to this complaint. As a news reporter for the Armenian channel in Southern California, my mom will take a camera crew to interview and record the responses from dealership staff regarding lack of customer service at MB these locations.

Here are a few names of people that we have dealt with: Dwaine (supposedly in charge of our vehicle issue specifically) and Persian guy the manager (very rude and unprofessional) at the Van Nuys location and Emilio and Kelvin (the unknowledgeable technician) at the Glendale location.

I have a E350, on september 10th the airbag open after falling in a pothole, they told me Mercedes needs more than a month to have parts in Mexico City, where there are several cars alike, how ever it has been more than two months and still they dont have the parts, it seems they need to change the seatbelt and there are none for a E350. I can not believe Mercedes can not provide parts for a E350.

bought a used 2004 clk320 mercedes with only 59000 miles on it and the auto transmission prematurally blew up with less than 1000 miles later54 1/4

Driveability issues: Cruise Control became disengaged; Driveshaft problems (clunk, clunk); car shifted into "low range" while driving normally. These all happened multiple times and began at around 80,000 miles. The car now has 127,000 miles on it. Thousands of dollars have been expended. Car is ML430 2001. Road service required on multiple occasion including towing

We are dealing with a will known quality agency that should resolve such short fall in time and demonstrate to the customers that we invested a lot of money in a quality and reliable product. I demand immediate attention and compensation on this unfair deal.

After 10 wonderful years with a BMW 528, a terrific car in any respect, I fell on a Mercedes E 320 SW. The car looks superb, has any possible optional, any possible electronic gimmick. Well, electronics Lets forget a fuel consumption which is 40% higher than my previous BMW for sloppier performance, forget that. The electronic gimmicks are a nightmare. Have you ever seen a car with an instruction manual of more then 600 pages? Well, you may say, for such a complex artifact its normal. All products today have thick users manuals. I would argue on the 600 pages.

Apart from that, any product you may buy does not require reading much instructions, from pc to mobile phones to digital cameras etc. we deal with complex electronics day and night. Starting and operating any new device is usually very intuitive, you read instructions only to deepen few advanced features. With my Mercedes its the other way around.

Two main features that exacerbate me: a) no control is intuitive as it should be, its the Mercedes way, not consumers way things work on a Mercedes; b) the car arrogates to replace human decision-making privileges, so that you never really understand whats happening, why certain functions are inhibited, why certain controls are automatically inserted or disconnected. Did it ever happened to you that two little babies remain trapped in the car because it (the car) has decided to protect them? Did it ever happen to you that you cant park the car in an automatic car park because it does not allow you to leave the gear box in the neutral position? Or to find the battery gone (I had to call the breakdown truck twice in a year) because when you parked the car the evening before it decided that something was wrong and did not shut off the bloody equipment as you intended to do? You may think I am a technology illiterate; well, I am an aerospace engineer. I could go into many more details which were ****** ***by the Mercedes engineers, but I think you got the idea. Dont buy a Mercedes.

Recently I bought Mercedes C200 and still I drove with 3300km .Since dated 18-09-2009 I was coming to my office suddenly AC left the cooling and only blower is working. I stop the Car and after some time restart the engine but Ac was fail to work. I was very surprised and still in very low millage I found problem in Mercedes car which is known as a premium car. I have been informed to our local dealer Mercedes by Cell phone and emails. But still I could not receive any feedback from them and even they could not contact to me for any alternate car. I am not satisfied with their poor service.

I have a Mercedes C 240 Class Model 2001. I hear sounds when ever I turn or break. (I thought these are the shock absorbers.) I made an appointment on Sept 13, 2009 to take my car on Sept 14 , 2009 at 7:30 a.m. I was at Mercedes ON TIME. When I talked to the service man he asked me if I had an appointment. He checked with the receptionist and my appointment was not there. So he turned his back to me.I talked to someone else who seemed to be his boss , he declined even talking to me. So I had to cancel all the logistics I arranged, had I left the car at the agency, and went back home with my Mercedes without being treated well.

This is a very uncivilized and unprofessional manner that Mercedes has. This is not the first time it happened to me. Not to mention that whenever I took my car, for fixing at Mercedes garage, some other mishap takes place in the car. I think having the name Mercedes is not enough for company to be good. [Their] dependence on Royal people to own your car and not take care of other customers , will make Mercedes reputation tarnished especially if a letter about the service is published in the newspapers.

In March I bought a 2009 Mercedes GL550 SUV that is rated to tow 7800 lbs. Last week I hooked up my trailer to tow, the reason I bought it, and none of the trailer lights worked. I tried another plug and the same thing happened, no lights. I hooked the trailer up to my friends ford pick up and all worked fine. I called my local Mercedes Benz service department, told them what was going on. He said let me cal MB headquarters and I will call you back. He called back in about an hour and said Mercedes does know that there is a problem with trailers WITH LED lights and they have no fix or a plan to fix them. I asked what we could do and he said nothing.

On 06/26/2009 our car broke down. It happened when my wife was returning home with our child and stopped in the driveway in front of the gate. She had difficulties opening the gate, so she decided to bring the car closer in order to get a better signal but it still didn't work. Then she decided to reverse and drive the car from a different angle.

To her shock, after she put the car into reverse position instead of going backward it went forward pushing the gate. After that she tried to do everything for the car to stop going forward (pressing the brakes, pressing the neutral and parking positions, trying reverse again) but the car would still go forward. The only time the car would stop going forward was when the ignition was turned off and the clutch of the parking brake was pushed.

Some neighbors and myself came to see what happened and tried to help but no one could do anything, the car was unmovable.

Our car is under full warranty, so we called Mercedes-Benz road side assistance, and they sent their tow truck and towed our car to the nearest Mercedes dealership (which is Keyes European Mercedes-Benz in Van Nuys, CA) for inspection. When their driver came, he also saw that the car was unmovable.

The car was in service for 5 days, and on 07/01/2009 they called and said that they could not find any problem with the car and we could come and pick it up. To our surprise they charged us $175 for the tow track service. My first question is, why if there was nothing wrong with car would everyone involved including the driver let the car be towed? At the time we all felt it was too dangerous to drive the car, especially with a small child and felt lucky this happened in front of the house and not on the busy road.

Secondly, The Service Company did not informed us about the possible charge and the actual price beforehand.

Could you please advise us on what we should do in this situation? Many thanks.

There's a loud nouise coming from underneath the vehicle . The service rep and service manager said that it is the brakes that's making the noise . To me it could be the brakes or even the suppention . However the noise is loud and ignoring . I was told that there is nothing that can be done to stop the noise . I'm being told that it's normal

I went to service my mercedes 2003 E500 chassis no WDB2110701A008422 back in November 2008 when I firest bought the car. I took it there for general check and full service they kept the car for 2 months I took it back in February in the same day I start to hear a bad noises so I give them the car back. 2months later May 2009 they said the car is ready to go again in the same day something is not right I took it back to the service for three times I payed 33.00QR. Any way next day my wife and my sone took the car for a ridr she was stoping in a traffic light than all of a suden the air bags in the right side opended and hit my son in his ears casing him bad enjury He still suferingtill now I caleld the company they took the car calling me sayin I have to pay 7.000QR for the car Can u imagiane I am realy having a bad experience with them no customer services no good care

I bought a 2008 C350 4 Matic and since I have bought it the car has been to the shop every month almost for 1.3 years that I have had it. First my break were squeeky, then my hall crank shaft sensor went out twice, my keyless go does not detect and has not been fixed till this day, Driver headlight went out due to electrical, Seat cracking, undercarrage molding came undone after hitting a puddle of water, Windshield washer fluid sensor was bad,

and just yesterday on Aug 19th my brakes started to feel like its was slipping or jolting so I parked it at work and decided after during break to go get some breakfast. to my amazement I started the car and the engine light came on. So I called Mercedes and decide to drive it down and when I tried to pull it into drive. The gear would not go anywhere.

So I had to get it towed to the dealer. In which they didn't even have a car to offer up to me to get around in. Lost of time and money. Next step is to go to arbitration to get me out of my lease.

I am writing this mail, to bring certain issues to your notice. I had purchased a Mercedes C-180, in Nov 2006 from Gargash Enterprises Used Cars unit, at that time this car had done about 55,000 kms and I was told that it is single owner driven, has an accident free history and has a 100% service history with Gargash as well. I had also taken a 2 yr extended warranty at that point. At this point, the salesman involved was one Mr Jay.

Post the purchase in the past 2 yrs and 9 months, I have clocked less than 25,000 kms and all servicing / repairs have been carried out at Gargash alone and this history is available with them. There has not been a single accident that the car has been involved in, major or minor, which can be verified with the Insurance company / RTA / any other authority in Dubai. Further the car has been sparingly used and well maintained.

Recently, the car gave a couple of problems and I had taken it to Gargash for check up and repair. At this point I met the Sr Service Advisor, Mr Sanjay A., who checked the car and told me that he would get back with the problems / estimate for repairs. I had left the car on 14 Jul '09 at 12:00 p.m. At that point, after brief review, Mr Sanjay gave me a work sheet mentioning 3 things: 1 Problem with a/c: for which gas was to be filled and hence would cost around AED 250, i had though confirmed that there was a leakage as the cooling was not low but non-existent, although he said that post this check, the refill after the repair is carried out will be free (though the estimate that I have received today also has an added cost of AED 450 for refrigerant, which I assume is the gas). 2 Car does not start, AED 350 was the cost of diagnosing

3 Car starts and stops, AED 350 was the cost of diagnosing

I asked him to explain the logic for separately checking point 2 and 3 post which I was given a reprint of the work sheet with points 2 and 3 being clubbed and I have to pay approx AED 600 only for diagnostics, which is fine. I received a complete estimate of the work required to be done, today which is 20 Jul '09 once by fax and once by mail, the mail was sent later and the fig's in both the attachments vary a bit, and approx amt is AED 22,000. I would also like to know as to how are these fig's different, they were sent with 2 hrs of each other, and I have not requested for any discounts yet, further, the composition of both of them is also slightly different.

This is also one of the additional points which make one feel that there might be no genuine need of repair required. Considering all of the above (car being manufactured by Mercedes, sold and resold by Gargash, servicing / repairs only done by Gargash, no accident history...), there are only the following three possibilities. 1 Cars / Parts used in the car are substandard (the only reason one buys a Mercedes-Benz and pays a premium for it, because of the quality, in such scenarios, I feel that this car is probably of a much lower standard as compared to many other cheaper cars). 2 Issue at Gargash's end wrt, refurbishing / servicing / repairing (as I am sure, parts / car manufactured by Mercedes and built to last longer than 2-3 yrs, and such multiple issues are not expected at such frequency)

3 Customer is being mis-lead (by the dealer / workshop etc as there is only one dealer and no competition exists..., as we have no clue as to what is the repair needed or what the issue is with the car and are completely at your mercy, this feeling is further strengthened, when I see 2 different quotes with in a span of 2 hrs and when every time the car goes for servicing, critical parts like brake shoes etc... always need a change, this is something nobody can refuse to. These problems are not being faced by me alone, I can get at least 4-5 of my friends / colleagues who face exactly similar problems and a am sure if such issues are highlighted there will be 100's of other who would agree. The problem is that nobody has been complaining and I will not hesitate the first one to do so.

I was willing to do a trade in of this car with a different Mercedes used car, but am scared to do it now, as the other car might also turn out to be similar, or at least maintaining it might be as difficult as I would still need to deal with Gargash. One of my colleagues, who was planning to buy a Mercedes has already dropped the idea, post this episode, and I am sure Mr N. from used car divisions would agree to this, as we had met him for trade in of my car and purchase of a new one for my colleague.

I had purchased a Mercedes and paid a premium for it initially, to get better driving and personal experience / service. But over the years I have been really disappointed considering the frequent issues, maintenance etc. I feel my colleagues / friends who bought Audi's / BMW's or even Honda / Mitsubishi for that matter are much better off. All this while, I have taken my car to Gargash for any servicing /repairs just to make sure that the history is clean and to have a better resale value, but now I realize that it was a completely wrong decision as I have to pay 30-40% of the car's initial purchase value (50% of the current value) as minor repair cost.

This whole episode and the experiences before this as well, make me feel cheated. I too am a sales person and know that everybody is in business to make profits, but this kind of reckless and un necessary way to handle clients is just not right, especially in the long run. I am definitely not getting the car repaired at this cost, and would not be willing to trade-in as well. I might as well get it repaired from outside and sell it off for what is worth.

I am writing this complaint to Mercedes / Gargash as of now and would request a response (if not a solution) at the earliest. As a next step I will be forwarding this complaint to the relevant regulatory body in Dubai and media, so that at least the issue is highlighted, which might make life better for others in my situation.

Post the initial complaint: I had initially been sent two different estimates, by you (one on fax and one on mail). I recently(on 25.07.09 at 11:28 a.m. from +971506542412) received an sms that my car is ready for collection, which i was asked to ignore. I received a call from you yesterday where in clearly told you that i would have to wait till your sales division gets back to me with an offer. I received a call from your office at 10:41 a.m. from extn 209 9777 and a lady told me that my car is ready for collection and you have asked her to call me, i told her of my discussion with you yesterday post which she transferred the line to you, when you mentioned that due to shortage of parking space, i will need to decide immediately.

I have left my car at your work shop for over 2 weeks now and i should be the only asking you to hurry up, i received an estimate only on 20.07.09 and a reworked one on 23.07.09. I had visited your workshop/showroom on 25.07.09 to finalise a trade-in but there was no suitable car available. I was aksed if i was fine with waiting for another 7/10 days and i agreed, so what is the point in pressurizing now. This kind of unprofessional behaviour is totally unacceptable. I am not willing to get the car repaired at such a high cost (even post the discounts) and will not buy just any car for a trade-in. As mentioned earlier, i will like to escalate my initial complaint with the recent issues.

i am being asked to pay AED 21,000 as repair cost which is more than 50% of my cars vaue (gargash has valued it at 40,000 AED), even post discounts offered, i have to pay AED 12,000. car has been lying at their workshop for over 2 weeks and their behavious is completely unprofessional and disturbing

my wife had a tire on her Mercedes blow out last week July15,2009. She lost control of the car and went off the road. The rim was damaged when she went through some high grass and weeds and the undercarriage was damaged. MB refuses to pay for the tire which I think is wrong. This tire is new and it only had 10000 miles on it.

On our 2008 Mercedes E320, it is impossible to bring the car to a smooth stop when braking. The braking reaction to the brake pedal pressure is not uniform, gripping harder at points in the stroke. The end of the braking always ends in a jolt no matter how hard we try to brake smoothly. The latter (full stop ends in a jolt) appears to be characteristic of other Mercedes automobiles, just more pronounced in our E320. We took this problem to our dealer. They offered no solution.