I'm writing to report the car accident on 05/31/2010 due to the malfunctioning/lost of control of Mercedes Benz SLK 2006 on the road that caused a serious accident. The car was a defected car though I just bought it in 09/2009 from America Service Center, Mercedes Benz dealer in Arlington, VA and only drove about a thousand miles. When I first time turned on the car after I bought it, it showed service due in 14 days. The car was not checked carefully before it was sold to me. During the first couple of months, the car was in the service department 5 times because the power window, tractable top, head light, truck, defrosting and gas-operated strut were all malfunctioning and were repaired. I reported to the sales person and manager there and asked them to take a careful check of the car. I said that next time, I might not be able to stand here to talk to you and I might have a serious accident if the car is not carefully checked.
However, the sales manager does not seem to care and he even did raise his head from his desk. I asked to talk to the owner and I was told by the sales manager that the owner was in Florida on vacation and he would not answer my phone. Right before the accident on 05/31/2010, the ESP, ABS, steering angle sensor and the right rear speed sensor were malfunctioning. The car was out of control skewing to the left side through the traffic light and resulted in a serious accident unfortunately. My passage side was hit by the other car. Both cars are a total loss and I was issued a ticket by the police office for disregarding the traffic light and I was blamed for the accident. That is similar to Toyota recall that the cars are out of speed and the brake is out of control.
The engineer from Mercedes-Benz customer service and the insurance company are conducting the investigation for the accident. I told the America Service Center, Mercedes Benz dealer that when the engineer from Mercedes Benz customer service showed up, I have to be present before he enters my car. However, the engineer ignored my authorization. The engineer told me that there was nothing wrong with the car. You cannot get any information from me. I will write the report to the customer service and they will contact you then he hung up the phone. It is hard for me to believe what the engineer said and I asked the mechanics and service manager in America Service Center, Mercedes Benz dealer to print out the computer records before the accident.
Surprisingly, the ABS malfunction signal was not in the record. I have 2 pages computer records for both mechanical and electrical faults. There are many faults from the computer records including steering angle sensor, right rear speed sensor, cruise control, ESP and etc. I discussed those with the service manager Allen **, who was in charge of my car service since I bought the car. He agreed that all the faults, at least the mechanical faults, were responsible for the accident besides the ESP fault. I believe the engineer from Mercedes Benz customer service deleted the ABS fault and modified the ESP fault because I took the pictures for the ESP and ABS malfunctioning error in my phone that can prove it. I can provide all the supporting documents. The Mercedes Benz customer service denies all the facts that the defected car caused the accident. I wonder whether or not someone can help me on this serious issue besides I, myself, had a concussion from the accident.
