Complain about a product or service

Meineke

Anita of Vancouver WA (02/27/08)
I called for a quote from Meineke and was told that a muffler installed was $79.95 and an alignment would be $69.95. I made an appointment to bring in my car a few days later. When I arrived with my car, I waited 10 minutes before I was helped. Then I was handed a statement telling me it would be $300. I told the man no, I was quoted half that cost on the phone. He had the man who I spoke to come out and they said that they could do the muffler for the cost I was quoted if that is what I thought he said (It is what he said). But then they said that the man who did alignments was not even working that day. So I wasted 30 minutes of time, that could have been spent at work to drive to this place for nothing. So I wonder how the price was suddenly $300 when a blonde woman (me) walked in the door, did they think I was stupid and that I would actually pay that?!

I left, and will find another place to do the work. I had wanted it done before my honeymoon, but it will have to wait now.

Patrick of Aiken SC (12/19/07)
On 6/22, I took my car to the Meineke location in Augusta, Ga on Gordon Hwy to have my brakes serviced....upon inspection, they found I had a coolant leak. I gave them permission to fix it. Okay, a few days later, my check engine light came on. I took it back, the mechanic told me something came loose and he popped it back on, the light went off. Less than a week later, the light came back on, I took it back, the mechanic said that it was misfiring, I don't know what he did, but he was able to get the light to go off...Cercil (I guess he's a manager) told me that if it came back on, they would need to do a tuneup... of course the light came back on and I gave them permission to do the tune up on 7/9 (another $700). I thought everything was fine, until something started to smell like it was burning and my thermostat started fluctuating, my car never ran hot, but none of these things were happening until I let Meineke touch my car. I didn't want to chance driving my car back to Ga bc the Meineke is 30 minutes away. I took it to my local FIRESTONE and they told us that whoever worked on the car didn't clean up behind themselves very well and their was alot of air in the intake or exhaust, and they recommended it go back to Meineke. Sunday afternoon (7/15), I dropped my car off b/c the thermostat did go all the way over and my HOT TEMP LIGHT came on. Monday (7/16), Meineke said they test drove my car twice and could not get it to run hot...but they could hear something knocking in the engine....well nothing was knocking before....I feel like I am being ripped off...since 6/22, they have taken a total of $2200 from me and my car is in some bad condition. I sent Meineke and Miles and Miles a certified letter on 10/1/07, b/c I feel like they didn't want to take ownership of their mistake.. Phillip called me on 10/3, he asked where was the vehicle and I told him I no longer had the vehicle... He said he had to send the complaint up. I hadn't heard from him so on 11/5, I filed a complaint with the BBB...they finally decided to respond on 12/14 to the BBB, stating that they told my husband and I, that water could have gotten in the engine(totally false). They said they told us they found water in the cylinders and recommended a tune up... that is a lie... Cercil said that I would need a tune up if my engine light came back on. They never told us that we may have other damage caused by the intake leak. If this is the case... why did I have to keep bringing the car back repeatedly....they should have told me this the day the leak was found to eliminate going back and forth, and calling them...In their closing statement to the BBB, they said that we have the opinion that they should be responsible for everything..no, I just want them to take ownership of their screw up and stop trying to cover it up. I am not made of money and what they did to me and my family is unfair and unjust.

They destroyed the Engine, I had to put $3000 down on another car b/c I had to have dependable transportation. My Pontiac was not even paid off so Chrysler had to tack what owed onto that.

John of Nesconset NY (11/01/07)
I was bringing my 2002 nissan altima in to have a resonator chamber added to my leak free exhaust on October 30th 2007 at about 3:30 pm. I personally installed a bolt on cat back system 2 weeks before and after driving over 800 miles back and forth to work I know there was nothing wrong with my exhaust system except that the strait through pipe design was too loud for my taste. I drove to meineke and asked them to install the resonator. I handed over my keys and the mechanic drove my car in to the shop while I stood there. On his first approach to the lift he snagged part of my exhaust on a cross member of the lift instantly pulling 3/4 of my exhaust system out of the hangers, breaking a third hanger loose from the frame of the car, bending my header pipes, and severing my flex pipe. The entire system was displaced toward the rear of the car at least 2 inches. He then backed up with the exhaust hanging and dragging on the floor and had a coworker place a metal plate over the cross member so the exhaust would glide over the cross member. When I asked him about the damage he denied anything happened until latter. At witch time I became very angry and called the police. When an officer was present he confessed to snagging my exhaust on the lift. I tried to deal with the parent company but they gave me no consolation or satisfaction. At present time my exhaust is being held on by one hanger and my car is undriveable.

the first 2 sections of my exhaust are bent and damaged. costing in the area of $1200-$1400 and about 3 hours of labor at $95 an hour. As for the prices I have not found replacements and prices as of yet so its my own estimate. Not having a car for the last two days how do you put a price on that.

Steve of Jackson TN (03/07/07)
I brought my auto in for repairs. I had to return auto for repairs not done. Had to pay again, now auto does not work at all manager said I would have to pay again to have repairs done!

as of this writing missed one days work, had to leave car in unsafe area and was vandalized

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