Complain about a product or service

Tischer BMW

Silver Spring, MD

Cliff of beltsville, MD October 12, 2009

My car warning system alerted me that my tire pressure was low. I took it to TISCHER BMW for them to check it out. I was told my car was also due for a scheduled maintainance service for which I gave the ok. While at work I recd a call from the service writer that the tire pressure problem was due to a nail in the tire. He told me the cost to have it replaced (RUN FLAT TIRES).I then informed him that the tires were insured and therefore can be replaced without any cost to me. He then informed me that I would have to take the car back to where I purchased to have it repaired. I called my dealership and they told me quite the opposite.

I was provided a tel # and was told to give it to the service writer at TISCHER BMW. The service writer took the info and said he would take care of it. at around 4:30pm I recd a call from the service writer, informing me that my car will most likely be ready the next day as he was having trouble faxing the info to the insurance co regarding pmt for the tire and even if the fax was to go through at this time (4:30pm+)the insurance co would not respond this late in the day. After hanging up I called the ins co. They told me not only did they recv the info from TISCHER, they had already responded with the authorization for the repairs to be done. I then called back the service writer and infomed him that the info he needed was sitting in his office.

After a short while i recd a call from TISCHER telling me that my car was ready to be picked up and I still had to pay 10+ for the overage in repair cost. Now the thing that baffles me is,WHY DID I HAVE TO DO THE LEGWORK TO HAVE MY VEHICLE REPAIRED?, AND WHY WAS I LIED TO ABOUT HAVING IT REPAIRED AT THE DEALERSHIP WHERE I BOUGHT IT FROM 9 MONTHS AGO? I MADE A CALL TO SEVERAL OTHER DEALERSHIPS THE NEXT DAY AND ASKED HOW THEY WOULD HAVE ADDRESSED MY TIRE ISSUE....EVERY JACK ONE WANTED TO SCHEDULE ME FOR AN APPOINTMENT TO HAVE IT FIXED AT NO ADDITIONAL COST TO ME. SO WHY WAS THE SERVICE WRITER AT TISCHER SO ILL-INFORMED. WHY DID I HAVE TO DO HIS WORK AND BE CHARGED FOR IT. I HAVE NEVER ONCE PLAYED THE RACE OR MINORITY CARD IN MY 30 PLUS YEARS IN THIS COUNTRYBUT DAMN!

Marc of Relay, MD June 9, 2004

I own a 1997 BMW 540i that I purchased used in 09/2000 from CarMax with 76000 miles on it. I took it in to Tischer almost immediately for inspection based on recommmendations of other BMW owners. Three months later, in December of 2000, I took it back to Tischer for a full inspection service, which included replacing the spark plugs. At the time, the car had 79900 miles on it. Since then, I have taken it to Tischer exclusively for service or repairs.

In April of this year, I took it in to Tischer again for an oil change. Soon after I left them, the check engine light came on and the car started misfiring slightly at idle. I parked the car until I found the time to take it back to Tischer. I started it up occasionally, or drove it just enough to keep the battery charged, and the misfire became progressively worse. Finally, on May 24, I called Tischer to ask to bring the car in for repair, but they said they would not be able to look at it until June 1 at the earliest. I was very concerned about the severity of the problem, so I took it to an independent BMW mechanic. At this point, the car had 101,500 miles on it.

The check engine light was caused by the failure of the cam sensor. He replaced the sensor, but the car continued to misfire. After further diagnostic tests, he found that the spark plug on cylinder #2 had worked its way loose, to the extend that the threaded hole in which it was installed was badly damaged. When I asked him how the problem started, he stated that most likely the spark plug was not sufficiently tightened when it was installed. When he said that, he was under the impression that the spark plugs had just been replaced, but I found that the plugs had actually been last replaced in December of 2000. He told me that it is entirely feasible that the spark plug could take that long to work loose.

Tischer has up to now stated that the spark plugs are out of warranty, and they have no responsibility to cover the repairs. I feel that I have a reasonable basis to believe that this problem was caused by their mistake.

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