Jim Coleman Toyota

I wish I could select ZERO stars! I purchased a used car (with 3 months, 3k coverage) and selected a 2005 BMW Z4 with 84k miles to test drive and fell in love. Ben (sales) was excellent. He had the answers or got the answers for my many questions and was not pushy at all for the sale. Martin (used car manager) was a waste! I had to hound him for a part to be replaced that was broken before I pick up the vehicle (details below). He was not honest on his replies; don't trust him.

Before picking up my car, the dealer was preparing it for pickup and broke the passenger vent. I had to point it out to them (they were not upfront about it) and had follow the guy through the dealership until I got a written commitment that they would fix it. Now a week later, no calls or contact to say that the part is in and they will repair/replace it. I finally called them and they said the part is "on order". Poor communication! I called my BMW dealer (Passport BMW) and they have the part in stock and it is a 10-minute fix. I don't believe they ever ordered the part.

Today, I had my mechanic (Passport BMW) completed a multi-point inspection and found out the valve cover gasket has a leak; probably something normal with the year/mileage. I Called Jim ** and informed them of this issue. They said they need to complete the repair YET, they are not BMW certified or handle BMW vehicles on their lot often enough for me to trust their mechanics to repair it properly. The same people who broke the vent and were not honest about it.

The Service Manager said on the phone, "we can't keep putting money in the car; we are not making much on it". As a customer, it is not my issue if you do not profit on the sale of a vehicle (I will say the price was excellent) BUT I expect professionalism and follow-up on customer commitments. Martin (Service Manager) stated there was a leak, but it was not leaking enough to fail a state inspection so it was no covered. They have no obligation to repair it. I also have an extended warranty on the vehicle, they will cover the repair of the valve cover gasket (if Jim ** is shady and will not cover it) --just beware! They will try to string you along and not answering questions honestly and accurately.

I purchased a 2007 Honda Accord on Saturday, April 24, 2010 from Jim Coleman Toyota. After sealing the deal, I brought the car to a license mechanic to have it checked out on Friday, April 30th to make sure the car was in great condition. The mechanic told me the car had one brand new tire on it and the other three tires, the treading are almost gone. You would have thought if the Honda Accord is certified, they should have put all new tires on it and not just one. How ridiculous does that sound? There were a lot of scratches on the car along with the radio having a spot inside. Plus I would like to add I didn't see the sticker price of the car until after the financial department plugged the numbers into the computer to show me the price of the 2007 Honda Accord. They led me to believe I was getting a good deal by showing me the sticker price of a 2010 Honda Accord and not a 2007. They sold me the Kelley Blue Book value of the 2007 Honda Accord. I admit I was suckered into believing I got a big discount on the price of the car after seeing the sticker price.

I called my salesman Howard H. to inform him about all the issues the Honda Accord had and he referred me to Phil S. Phil was very arrogant and was not attentive to my issue at all. His attitude showed me he could careless about my issue about the tires. His response was the state of Maryland requires a certain percentage of treading for the tires to pass inspection. He also said if he had to put four brand new tires on the vehicle he would have to raise the price of the car. My response was, "then I would have to leave the car parked right on the lot". Phil S. facial expression showed me he didn't care at all. In fact he wasn't interested in looking at the tires until I asked him to check them out. I believe he already knew the condition of the tires and that is why he never offered to take a look at the tires.

I called Howard H. on Monday, May 3rd to let him know about the experience I had with Phil and he suggested for me to speak with Tim M. Tim was a lot more pleasant. However, he only replaced one of the tires instead of all three. (Ridiculous) They covered up the scratches which is still visible and told me they can't do anything about the radio. Jim Coleman Toyota showed me how much they care about my safety on the road and the quality of their cars, which tells me that they don't care at all. Who cares about the customer's safety or quality of the cars, is the feedback I got back from the purchase I made with Jim Coleman Toyota. It is all about the money.

It is not fair 2 - 3 months down the line I have to replace tires on a so called certified used car from Jim Coleman Toyota. If this is the case, I should have kept my old car instead of buying a so called certified used vehicle from Jim Coleman Toyota.

I am not satisfied with the purchase I made with them. I made so many trips back and forth to Jim Coleman Toyota that some of the employees knew my name. Another issue I want to mention is after bringing my tire up to their service department to be replaced, I notice my hub cap was scratched up on the same very wheel they put the new tire they replaced. They told me that the damages were from the car hitting the curb. I know I didn't hit a curb and I would of notice it before the tire was replaced.

After the so called repairs, two - three weeks later I experience vibrations when I put my foot on the brake. They claimed the front rotors are warped and they want me to be responsible for the cost of the repair. I know rotors should not warp that quickly. I only had the car for about a little over a month. I believe the rotor was on the way of being warped and I received the short end of the stick.

I called Howard H. back to tell him what happen and he said he will talk to Tim M. to work something out. I also gave Tim M a call and left a message. It is now almost two weeks later and no one has called from Jim Coleman Toyota to say anything.

At this point I am very upset and ready to turn the car and the keys in except Howard H. told me they do not have a return policy. So now I'm stuck with a car I'm totally not happy with.

I am too afraid two take the car back for them to repair the rotors, because they will fix the rotors and then my wheel may fall off or something else might happen. I see the pattern of each time taking the vehicle in for servicing an issue, another problem occurs. Also, this past week the car is also vibrating without me putting my foot on the brake. I believe they didn't balance the tire correctly. I didn't call them about this issue, because they are incompetent of fixing repairs.

I will tell anyone who wants to buy a vehicle from Jim Coleman Toyota to run far away and run quick as they can.

I purchased a brand new Toyota Camry (2010 XLE) with a very expensive option of blue tooth/navigation system. There was a bulletin on the Nav/bluetooth not working properly, and they said they replace it. That was two weeks after my purchase. Now, my phone (a very popular Verizon N3 model) will not connect properly to the system.

I have called the dealership numerous times, only to be informed by Ivan that my phone was not on approved list. What approved list? He was confused as well. I did not sign nor was told of such a list when I purchased car in January. Ivan couldn't even connect the phone--he is a tech person and also told me there was that recall on the system. The entire dealership and regional office knows that this is a problem and refused to deal with it. My manual says as long as I have a blue tooth compatible phone, it should work. Now Ms. S. says there is an update on their web site (after the fact).

After calls into the head of service, Tim M., manager of Jim Coleman Toyota, and finally, the regional division of Toyota (in Columbia,), and Debbie S., I have been informed that I should either use my blue tooth ear piece, talk on the cell phone using my hands, buy another phone, or call the 800 Toyota number that have never taken any calls due to high volume of calls. I have written, called and talked till I am blue in the face and have gotten nothing at all other than 3 recalls, and my carpet replaced on the drivers side while they were performing recalls.

This purchase has been a nightmare from day one, with lie after lie. I purchased this vehicle with an unusable blue tooth/navigation attachment. So, in fact, I was sold a car under false terms. This resulted to hour and hours of wasted time. Those dealership people telling me lies and they have all refused my request for letting me simply purchase a new cell phone that would work with this car! I am simply asking for a reimbursement that is compatible. Debbie S. knows there is a problem as she told me she has a non-compatible phone as well. I needed the hands free system to drive safely. I am disabled and there is no excuse for my brand new car's navigation system being unusable.

My car had stopped on the road. I've only had it for 3 months. So I called tow service, they in turn took it to my insurance company where they determined that it was an engine problem. So at this point, they towed the car to Toyota. I told them how I just brought the car and they said, "When was the last time you changed the oil?" I said, "You all just changed the oil," so at this point, they called me later and said it was gunk in the engine so I would have to pay all this money to have it repaired.

We argued back and forth before they decided to call the extra protection insurance I was paying for on the car and they paid for it minus what the contract said I had to pay. I rented a car so that I could get back and forth to work. After repairs were made, two months later, the same thing happened again. So I was forced to come out of my pockets with money I didn't have. At this time, I asked if they could give me another car because engine trouble in the beginning is not a good sign and they said they couldn't find anyone to finance me.

I suggested, "Why not Toyota? You guys are the ones with the problem cars," and they denied. So to this day, I still deal with the quick acceleration of my vehicle and I'm just waiting for an accident to happen, because I'm bound by this contract and riding in a vehicle I don't feel safe in. I have had to neglect paying several important bills including my car note, which led to calls from them constantly harassing me for the payment and also attempts from the power company to shut my electric off, amongst other things. This undue stress has ended me up in the emergency room on several occasions where as my blood pressure was raised to a threatening level, which could have eventually led to my death if I hadn't taken the time to miss work to attend to it.

To Whom It May Concern:

----------------------------------

Prior to finalizing my purchase, I was informed that the 3.9% advertised financing might be difficult to obtain; that it was based on an individuals credit score. I knew I had a strong credit rating so I felt strongly that I would be eligible for this rate. I was later told after finalizing the deal that the special rate was only applicable for Certified Toyota vehicles

The vehicle I purchased was not a Certified Toyota, but this was not noted at any time while I was seeking information and test driving the vehicle (should have asked this specific question, but it would have been helpful if the difference between certified and non-certified vehicles was explained up front)

The sales associate was only allowed to put $15 worth of gas in my vehicle because it was a used vehicle, so I had to drive off the lot with just over 1/4 of a tank of gas

I dont think the dealership would have incurred an unbearable expense to fill up the gas tank or make an extra copy of the regular key, but maybe Im wrong. Either way, these small efforts and attention to other details could have gone a long way toward having another satisfied customer. Thank you.

Found a car at Jim Coleman Toyota. Was told that I couldn't pick up the car because the O2 Sensor part wasn't in. Picked up car on October 28, 2009 and Sean F. told us the engine lights (check engine and service engine) were on because it would take a few restarts and running for them to shut off.

Called Sean 2 days later to tell him that the light was not going off and that the mirrors didn't work. It was NEVER disclosed to us the mirrors didn't work. Called Sean numerous times about lights and mirrors. Didn't hear back from him. Dealership called about safety and emissions. I told lady on phone that we were concerned about lights and that Sean was not calling us back. She said call Phil S.-- used car manager. I left message for Phil two times. No return call.

Dealership called me again about Tom having a Washington drivers license-I again said I'd been leaving messages for both of them. She said she would give Phil the message. Phil called me on that Wednesday and said he would look into in and call me back. He never did. My husband just took car up to dealership on that Saturday and had them look at light. They said they forgot to reset the light and they did it. They also said someone from sales would come talk to him about mirrors. He waited 2 hours. No one came out. He left. They said someone would call.

That Monday car lights still on. I called and left another message for Phil. Then called again and asked for Phil's boss. I got the new car manager Roy. He tried to sell me a new car. Said someone would call me back. By 2:00 no one had called. I called again. This time spoke to Tim Martin. He apologized and thanked me for my patience. Told me to bring car up. Someone would look at it Monday.

I took car up to dealership on 28th. He came out looked at car. Said he would call me by mid week. On Wednesday evening I had not heard from Tim so I sent him a text at 6:36 asking what was going on. He replied at 6:41 "hi getting car back in the am I will call you tomorrow." My husband text him at 11:51

He called me at 2:00 to say they had never shut the light off and there was nothing wrong with the car. I asked him, "Then why did they say 2 weeks ago when we brought the car up that they'd shut the light off?" He said,"Well I never got a straight answer about that." He also said, "I'll call you in a half an hour about the mirrors." I said "So basically they blew us off when we drove up there and waited two hours?" He had no response except I'll call you in half an hour.

By 6:03 PM I text him "I didn't hear back, is the car ready?" The next morning we still hadn"t heard. So my husband text him again. His response, "have them shortly just waiting on a cost for the mirror switch and labor to see if you want to repair it." 12/4-Left message for General Manager Brian S.. He called me back and basically said, sorry that's too bad. That if the mirrors weren't cracked they were fine. I informed him I was taking car to mechanic. That I didn't believe anything his dealership had to say.

So basically we just got taken. I more than likely would have bought the car with the mirrors not working, but I do not feel it was honest to not disclose they didn't work. Plus now you've had my car for a week and you are telling me all it was was a light wasn't turned off? That took me two trips to Bethesda? I can't believe this! It seems like a sitcom show, except when it really happens to you it isn't funny. I wouldn't recommend [their]dealership to anyone! This was a horrible experience.

I bought a used Oldsmobile Intrigue from Jim Coleman Toyota. I signed the finance papers, even though they charged me more for the car and the warranty than they said it cost when I was negotiating. A month later, Harold from finance called me and said the loan on the car fell through and I had to come in and sign another loan with an interest rate of over 23%! He would not explain why the jump in interest rate. I tried to get the exact amount to finance from him so I could apply at my credit union, but, either I couldn't get through to him, or he never left the information on his messages. Now, I have no financing for the $5000 I owe for the car and warranty, and they have the $4500.00 that I spent on the car. The car has needed four repairs since I have bought it a month ago, but they gave me a rental and repaired them at no cost, so that is ok.