Antwerpen Hyundai

Back in early Oct. 2011, I called Antwerpen to find out if I could trade a 1990 old for a vehicle on their lot. I informed the salesmen Ged I had just started working and had below 600 credit. He took all my credit info and an hour later called me to come on in to pick out a vehicle. He stated he will not let me leave without being in a car. That I enjoyed. He then put me in a 2010 Malibu and took my 1990 Malibu as a trade. He and the finance guy gave me a deal for $425.00 per month and asked me to post date a $1000.00 check which my wife did.

I was told to contact a finance company called Exiter with insurance information. When I called that company, they did not have any info on me. I then began calling Antwerpen to find out who I needed to pay, how much and when and not to touch the post dated check until we established the loan info. The day after the purchase, I secured insurance through Allstate along my other family vehicles.

Each week, I was contacting someone from the dealership through telephone calls, email and texting, trying to get info on finance and my perm tags but instead just got a tag extension. Finally a manager named Bas and a lady Angela ** called, asking me to bring the car back now three months later. I have been left with the expense of paying for a vehicle I did not own and I know have to re-register and tag my 1990 old vehicle along with some repairs to the exhaust system which was not damaged upon trade.

I want them to know they cannot continue to handle customers like this and pay for the damages to me. I can reached at **. By the way, both salesman and finance guy have been unavailable to answer any questions.

Buyers beware. I bought a 2012 Hyundai Sonata limited and a 2012 Accent on the same day. What a mistake! I hate the day I walked in the Hyundai dealer. I have had several problems from the beginning. The thing that really burns me up, is the inequality in their customer service. Customer care is a joke, they don't care, and they're rude on the telephone. The representative suggested that I take the car from dealer to dealer, to see about getting it fixed. If the first dealer could not fix it, or find the problem, then go to another dealer, not considering the inconvenience it would be on me! Once you buy, they're done with you. This car has a knocking sound, sometimes when I put it in drive.

The heated seats never worked in the front, nor the back, from day one. I took it to the dealer, and they kept it for a week, and told me that they understood what I was saying, but that they were working properly, even though they could not tell the difference when they were on or off. That was a Hyundai dealer, and I said my 2006 Subaru has three settings, and it works great. Also, I can tell the difference in all the settings. The guy at customer service said Hyundai can't compare to Subaru. I guess they don't stand by what they are selling customers! If you buy a new car from Hyundai, and something is not working properly, good luck getting it fixed!

Jack says, yes, and then says, no! On 3/2/2011, I thought I got a 2011 Hyundai Sonata. I went thru all the signing of papers, put down some monies, and payment has been taken out of my bank account. Yes, some of the monies have been returned. A month later, I found out that I have to return the car and get my old one back. Along with missed payments to the old finance company, MVA is writing me and saying that my old car is not insured. I was told twice that I had a company willing to finance the 2011 Hyundai.

Now, the $3000.00 down-payment turns out to be a $7000.00 of monies that I don't have because the $2,800 check was deposited a month after I got the car, causing over-drawn amounts in my account. Also, the finance company of the old car was taking from my account at the same time and neither has been paid except for one payment to the old finance company. That payment took care of the payment owed for the March payment was late. Antwerpen Hyundai is not paying off the car as planned and April is due as well as May and my bank account as well as credit with my old finance company is marred.

The trust I put with this company has been a nightmare. I am wondering if any truth will come out of this whole deal, which ended in not getting the car I thought I had. I will never recommend anyone to Antwerpen Hyundai or any other branch of cars they sale. They rip you off, whether intentionally or unintentionally, and the customer walks away unsatisfied.

On March 2,2011, I went to look at and test drive a 2011 Hyundai Sonata. I indicated that I liked the car and wanted to trade my 2008 Ford Focus. I was asked to leave and would be called back if I was approved for car loan. I left and about 30 minutes later, I received a call from Mr. Hampton ** that I had been approved and could I come back with bank statements, pay-stubs,and tax returns. I returned to the dealer with all the information and the process began. I signed agreements with the company Total Loss protection.,odometer disclosure statement.

Limited power of attorney, acknowledge of retail order, purchaser acknowledge disclosure form, prior use acknowledge, authorization of pay off, guarantee of clear title, customer title disclosure/trade-in statement, odometer disclosure, limited power of attorney, retail installment sale contract(simple finance) stating the pay off of the Ford Focus at 6500.00 and the purchase of the Hyundai at 8272.00. Total amount to be financed 27372.00 at 75 months term.

A paper customer accepts sale price and/or trade allowance form. Also a agreement to furnish insurance. I left the dealer with all paper work and car. About the second week in April, I begin getting call from the Finance company that financed the 2008 Ford Focus that that were having probable getting in touch with Antwerpen concerning the pay off. My first payment to Antwerpen came out on 3/28/2011 and another on 4/11/2011. I called and talked with Mr. ** concerning my former finance company Prestiage Financial not receiving the pay off and I was told to have them call the finance person by the name of Jacob. I also call Jacob, was not able to get in touch with him so I left a message asking what was going on and never heard back from him.

I called Mr. ** back and he informed me that there was some kind of hold up but it was being taken care of. About the third week of April, I received a message from Jacob that they trying to work something out and I should start paying Prestiage their payment until I heard back from them. On 4/27/2011, I received a call from Mr. ** that they had gotten men approved with another company and could bring a copy of my 2010 tax return and a copy of another month's of pay stubs. I took that information to Jacob at Antwerpen on 4/30/2011 and he stated that he would call me if he needed anything else.

I never heard any thing from him until a message was left on phone on 5/5/2001 that I needed to contact him concerning the 2011 Hyundai Sonata ASAP! I called to speak to him on 5/7/2011 and was told he was in a meeting, so I left a message to tell him I received his message concerning to contact him but I was out of town the week-end of 5/6-9/11 on a business trip and would contact him when I returned. I called Antwerpen Hyundai on 5/10/1,1 asked to speak to Jacob and he was not there. I asked to speak to the salesman Mr. Hampton ** and was told he no longer works there.

I had an accident and no one at the dealership or any dept. would get me to the proper person.