My 2007 Mazda 6 4 cylinder engine failed with only 107,000 KM. This was 7000 KM after my warranty expired. The whole engine needs to be replaced as it was a catastrophic failure. I had fully maintained my car at the Mazda dealer, changed the oil on schedule every time and had only Mazda technicians working on my car. Mazda Canada would only cover 33% of the replacement engine. This will be the last Mazda I ever buy, very displeased with Mazda Canada's lack of concern for their own reputation and customers.
Consumer Complaints & Reviews
My 2008 Mazda 3 2.3L bought brand new 2/10 of a mile before test drive. In 08 Oct 2011, my motor was making a funny noise so I checked the oil and it ended up being three quarts low of oil. I filled it up but it continued to make noise so I took the car to the dealership where it was bought and under warranty. I asked them why the oil light never came on. I have still yet to get an answer about that and it's been five days.
They had me get all the receipts for service records and I ended up being around 800 miles over due on one of the oil changes and on my current one, I was roughly 1,140 miles or so. I was thinking this was fine due to my owners manual saying the oil needs to be changed every 7500 miles. I assumed that they left a grace period for busy work schedules and time to make appointments around hectic schedules. So because of these overage of miles between the two oil change stated above, they (Mazda) said that the oil light that never went off was irrelevant since I was over due on the two oil changes stated earlier.
My argument is that my windshield wipers come on the second a rain drop hits the car. I have a sensor that tells me when my front right tire is low 5 p.s.i., or when I get sideways around a corner in bad weather, my car automatically stops me from spinning out of control. But somehow when I'm three quarts low of oil and Ive missed an oil change for a week or two, my oil light sensor does not come on. How is that irrelevant to my motor throwing a rod due to lack of oil? Are they saying if I would have gotten an oil change, then it would have worked?
Meanwhile, I have a rental car that I was under the impression it would be covered by warranty but since in this instance or two, I have gone past the mileage between oil changes they won't even cover my rental. And they seem like they are trained or have dealt with this problem many times with the way they avoided and changed the subject every time I brought up the oil sensor.
Is there going to be a recall on this sensor for the oil? If you look at the big picture of service records, I've actually had more oil changes than necessary because 7500 x 7 oil changes = 52,500 and my car is around 49,500 give or take. Not to mention I paid extra for the better oil. But still the oil sensor is irrelevant to what has happened.
This has happened to many other people, treated and dealt with in the same way every time. With Twitter, Facebook, MySpace blogs rants and raves, Yelp and every other way to get your voice heard, you would think that the people who obviously care about there cars and did not neglect their cars would help those in need. If they did, that person would for sure tell everyone looking for a car that they know a dealership with a reliable staff and helpful service department and a warranty that will cover you when you really need them.
Mazda of Everett would be a top recommendation but when treated like I just bought a $26,000 car, to be treated like ** and blow the motor, I will let everyone know how they treat the people that make their paychecks. They will just rip up your warranty and kick you while you are down and stick you with the bill for everything because nothing can be relevant if you got caught up and were a little late on you oil change. Because by doing that, nothing will have to work the way it should because this is their out.
I will never buy Mazda again. Where is the class action lawsuit? Where is the recall on the oil sensor that does not light up when the engine is 3 quarts low? Where did the three quarts of oil even go? Did Mazda accidentally not put enough in, just like I accidentally was a little late servicing my engine?
But everything is irrelevant except the fact that you were late changing your top shelf oil and that you have been screwed by your local Mazda dealer.
My husband bought me a 1998 Mazda 626 in June. In July I took to car to get a tune up and to see why the check engine light was on. When they hooked the car up to the machine they told me that the the first spark plug was misfiring and that it showed up that the threads from that spark plug was crossed. I took the car back to the dealership and they told me that someone had glued the spark plug and all my mechanic had to do was to wipe the glue off and the do the tune up. So I said okay and took the car back to Mekinee here in Raleigh. Well, they said they weren't going to touch the car so I called up the dealership and they said for me to bring the car to them, I said okay. While I'm on my way to take them the car, all of sudden the car broke down along the side of the highway. They came and towed the car, so the following day my husband who is in the military came home and we went down to check on the car and that's when they told us that the transmission was gone on the car. This car only has around 100,000 miles on it , now I don't know what to do and the dealership has completely stopped having contact with me and my husband.
Mazda 2005 Rx8 engine light came on. Once it was towed to the shop, I was told that it needed a new engine. The technician sounded like it was a regular event but once they contacted the headquarter, the request was rejected. It was revealed that the compression had been faulty for a while but it was not checked.
I purchased a new Mazda CX9 in 2008. It was delivered in June of that year. Since then, my husband who is a mechanic has performed the oil changes and tire rotations. We had our local garage perform the maintenance. My car, at just over 3 years, just crossed the 60,000 mile mark - 60,508 to be exact. The drive train failed. I do not understand how a car could be running fine one week and as soon as it crosses the magic number it can not run. My husband spoke with our dealership, and they wouldn't even discuss options that he could look into himself. Now I have an undriveable piece of metal sitting in the driveway, while I try and pull together the several thousand dollars necessary to make it run. I am very disappointed at the lack of assistance and customer service from Mazda. I would very strongly recommend not buying a new vehicle from Mazda ever. Any company that will promise you the world and then basically thumb their nose at you should not be allowed to operate.
2005 Mazda 6 - Worst car ever! Inferior materials used for components, heater hose tee actually crumbled! ALL engine mounts broke! Various other items always breaking or falling off this crappy car.
I purchased my Mazda Cx-7 in December 2009. Only one week after my purchase, the engine light came on (12.17.09). I took my car to Sussman Mazda for service and they replaced a valve. Shortly after that, the engine light came on again (3.10). This time, a timing chain/belt was replaced.
A couple of months later, the engine light came on again with the car now needing a transmission sensor replaced (10.10). On June 25, 2011, the engine light came on again. I took the car back and was told that the car could not be seen until June 28. I decided to keep the car there due to the driving condition while taking the car to the dealer.
On June 28, I never received a phone call and had to call the dealer. I was informed that the machine that read the problems with Mazda cars was currently broke, and they had no idea when the machine would be fixed. While waiting, I rented a vehicle, which was not covered by my warranty because they were not able to state what was wrong with the car. I was told that I should now pay for a tow truck to have my car taken to another dealer. I expressed that when my car was dropped off on 6.25.11, the machine was not broken; therefore, I should not be responsible for towing the car. The dealer indicated that they would try to fix the machine in the meantime and get back to me.
While waiting, I contacted the Mazda headquarters concerning this matter. They concluded that Sussman would pay for the rental car. My car stayed with Sussman for about two-and-a-half weeks. Sussman dealer stated that they won't have a new machine anytime soon and they agreed to transport my car to North Penn dealership, which concluded that my car needed a new turbo and possibly a new engine.
I'm very confused on how a car, which was purchased not even two years ago, would need so much work. I recently picked up my car on August 4, 2011. It is my understanding after completing some research that the Mazda Cx-7 has had several issues concerning the engine in the later models.
I conclude this letter by stating that service at Sussman was horrible. This is my first experience with Mazda cars and based on this, I would never recommend this vehicle. I hope that you can shed some light on this matter concerning engine concerns. Also, until this day, Sussman has yet to phone me concerning the rental car fee, after copies of the receipts were sent for over $900 in payment.
I look forward to hearing from someone in the near future.
I am the owner of a 1996 Mazda Millenia purchased in Sept 1996. In May 2002 the engine suffered a catastrophic failure. The car at the time had 34,372 very well-maintained miles by Mazda's own admission after reviewing the service history. Mazda has agreed to pay 50% of the engine replacment at a cost of about $10,300 including labor.
Mazda's position is that it's a goodwill offer. Following additional discssions with Madza, an offer was made for the balance of the engine. When I attempted further negotioations for the rental, towing and engine teardown, the offer was withdrawn angrily. I have owned 4 Mazda cars in the past 20 years and currently own a Miata as well the Millenia in question. I would think that makes me a good customer. It should be noted that the model in question is the FLAGSHIP of the Mazda line-up, retaling at the time at an msrp of over $32,000.
One of the spark plugs on my 1999 Mazda 626 ESV6 blew out of car while driving on 4/11/02. I had car towed to Maxon Mazda (where I purchased the car and only place I have my car serviced). Had to call Mazda numerous times to inquire about the status of my vehicle. Was told the repair would cost $2700 because when the spark plug blew out it stripped the engine head. I have not yet been given an explanation as to why the spark plug blew out to begin with.
I was told the spark plugs were supposed to be replaced at 60,000 miles and my car has 63,000 miles. I reported to Maxon Service Dept that the car was running hard/rough well before the warranty expired. Maxon could not find any problems. Instead they recommended that the brakes be replaced. This service was also performed by Maxon.
Bottom line, I believe the problem is a manufacturer/dealership defect. I purchased the car from Maxon, took it to be serviced only by Maxon and have made complaints to Maxon about my car's performance. Maxon refuses to repair the car because it is not their responsibility but yet can not explain how this happened. Mazda claims car was "tampered" with but can not provide proof of any tampering and as previously mentioned only Maxon has touched my vehicle.
