Manassas Dodge
Manassas, VA

Merle of Manassas writes:
I purchased a 1995 Dodge Grand Caravan LE in April 1995 from John Gunning's Manassas Dodge. With only 500 miles on the vehicle, I suspected transmission/transaxle problems and had the Manassas Dodge service department check it out on 28 April 1995. Again on 09 June 1995 I had problems with the shifting of the transmission/transaxle and again took it in for service. The transmission control module was replaced at this time. The van had only 2,770 miles at this point.

On August 1997 at 27,798 miles, the transmission/transaxle failed to shift into high gear and locked up in second gear. The Manassas Dodge service department removed and completely rebuilt the transmission/transaxle at this time. I was informed that the rebuild transmission/transaxle would be better than the original and I should not expect any more problems with it.

The transmission/transaxle continued to operate normally until 07 October 1999 with 55,505 miles. Just 5,000 miles over the warranty period. At this time the transmission/transaxle again locked up in second gear. I was informed that a part had broken within the transmission and the cost of repair would not be covered by the dealer or Chrysler Corp., because the van was over the warranty period.

I informed them of the past history with this vehicle and was basically told tough luck. The repair of the transmission/transaxle cost me $1,755.19 which was for a total replacement with a remanufactured transmission/transaxle.

I contacted the head of Manassas Dodge Service dept who indicated he would go to bat for me on this issue. However, all I have been given is a stall tactic time after time. I contacted the zone manager who totally refused to talk with me but stated their decision to not cover any of the cost was final.

I then contact a Mr. Andy Love at the Chrysler Corp in Auburn Hills, Mr. Mr. Love was even rude when I asked about assistance in covering the cost of repair/replacement. He informed me that since the transmission/transaxle had operated with no problems for an approximate additional 27,000 miles since the last failure, they would not cover its repair.

I asked about what basis did the company utilize to determine what would and would not be covered in an instance such as mine. It was then that he became defensive and offensive and refused to discuss the matter further.

I stated that I was informed by the Dodge service department that the average preventive maintenance for transmission was to be performed at 35,000 mile intenvals, and that in my case, I would never be able to perform preventive maintenance, as my transmission/transaxle had failed prior to obtaining that mileage.

I feel totally used by the Chrysler Corp. for not supporting the customer. I have purchased eight (8) Chrysler vehicles over the past 25 years and have been a faithful customer. However, after this experience, I will never purchase a Chrysler product again.

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