Magellan GPS

This company should not be allowed to do business. They are shysters and sell products that are not supported, regardless of what they advertise. Getting customer support is impossible. They lie! They keep changing the model numbers so they don't need to provide support for the model you just bought like the Roadmate 2200 I purchased. Also the Triton 1500. The unit came with virtually no instructions and I got no help from Magellan. I have yet to find anyone who can operate this unit. I wasted $300.00 on bogus claims by Magellan that this unit was worth a **, but just like the company it isn't worth a **! My advice is do not buy their crap unless you like getting screwed!

I discovered while searching for repair for my out of warranty Magellan ColorTrak that Magellan does not repair anything out of warranty. There is no flat rate overhaul, like Garmin, just plain nothing. I couldn't believe this. What a bunch of rip-offs. I wonder how many people knew this before they bought a Magellan unit? I wonder how many would buy one if they did know, maybe zero?

I purchased a Magellan 4370 approximately 2 years ago and the last 4 months have been trying to get it repaired/fixed. First the battery went bad approximately 1 1/2 years after purchase, so I replaced it. It took 2 batteries. Then the video was not as bright, then when booted up, it will not pass the disclaimer message. It took approximately 3 months to locate a good consumer phone number, then when someone answered it was, "Sorry, no parts available. You must buy a new Magellan."

I sent my Magellan Mastreo 4700 in, because when I loaded the new update, it crashed. This was in late August 2011. I received a refurbished unit about two weeks later, because they misplaced the order or something. The unit worked okay, except for the on and off switch, which was a bit of a bother. By December 2, 2011, the unit stopped working all together. I called customer support, and was told 90 days on the refurbished unit. I tried to deal with them several times, only to talk to a call center in the Philippines. Don't try to contact the offices in California, they will just reroute you to Philippines! What a joke! So, I drove 5 hours to Guelph Ont. from Sudbury Ont. to a company called Synnex, who takes returns. I talked to a woman there, who was very nice and helpful. She called on my behalf, and talked to a Robert ** with Magellan.

The following Monday, December 19, 2011 I received a call from someone in the Philippines, asking for my bill. Obviously, Robert ** does not have the balls to deal with the problems, which is pretty sad! The woman from Synnex did call me back, and said she tried, and is returning the unit to me in the same condition, which is not working. Robert, you are a ** coward, and a con artist. Your company says you give great support. **. Even though you may only work for Magellan, your sorry excuses of the way u take care of customer relations reflects the owners of Magellan. By the way, keep the piece of ** of product you sell. Shove it were the sun don't shine. Merry Christmas **! Any one else with the same service I received, can email Mr. ** at ** or contact **.

I had the Maestro Series which I called Magellan 800 to upgrade only to be told that this model is retired. After speaking to them, I agreed to swap it for an updated product. I sent it back and then it was left up to me to call to inform them that they had my old unit for 3 days to get the new unit released. The new unit was sent via Fed-Ex with no signature needed. The new unit was supposedly delivered but not to be found. A call to Magellan, I was told, "Fed-Ex puts the information hours, if not days before they actually do what they said" Excuse me, I've never heard of that.

I had to call Fed-Ex who said nope it was dropped off. They started the tracking which Magellan should have done. I called Magellan again and finally got Mike, supervisor, who was to overnight a replacement. Now we are 3 days after that to be told, the replacement order still hasn't been released to be sent. Repeated demands for a manager to call me go unheard from this company. I can say that I will never purchase their products again.

I purchased a Maestro 4370, new, from Best Buy in January of 2009. The unit came with 2008 maps. I have never received updated maps, and indeed none have been available for this unit. I have had many of the problems described by others, regardless of model, such as freezing screens, wrong information,including my own home location, etc. Have not received any support from Magellan or Best Buy.

I paid over $280.00 on sale for this unit and it was a total waste of money and time. I will never purchase a Magellan product again. I have also closed my account with Best Buy and have no intention of dealing with them again. If you reach this site before purchasing a Magellan product or purchasing anything from Best Buy. Be forewarned: you are on your own!

Another scam. Their site says we repair or replace with comparable refurbished unit. Then when you call they no longer do that even though the site still says exactly that. Rip Off. This was my fifth Magellan. Garmin or TomTom get my business from now on.

I purchased a Magellan 4370 portable GPS device from Magellan Inc. on February 20, 2011 through a customer service by phone. I was told that the unit carries 1 year warranty, was brand new in retail box, and not a refurbished unit. I started having problems with the unit such as freezing screen, software crashes all the time, error messages, and not showing my exact location plus my destination accurately.

I contacted Magellan at 800-707-9971 and talked to a number of people for 2 days and spent number of hours on the phone. They are not willing to help at all. The unit needs to be replaced because there is no solution for it. I asked for the exact same model or comparable one for replacement. This unit proved itself to be a manufacturer's defect and still carries 1 full year warranty from the date of purchase. I'm looking for a resolution. Thank you for your time.

I bought a Magellan Explorist 710 waterproof hiking GPS on 08/2011 and the LCD touch screen has shattered damage on 09/2011.

The company rejects to fix or replace it because there is no warranty on LCD touch screen. But the damage is not from hitting something or dropping. It just happened.

The only solution to this problem is that I need to trade-in this new GPS and pay $349 to get a new one. The company does not have the LCD touch screen parts to replace. Even if I want to spend my own money to fix it, none of the experts can fix this GPS.

It seems that this company tries to use this way to control customers--either trade-in or you can't use GPS forever.

My GPS screen is failing so I called about paying to have it fixed since it was more than a year old and out of warranty. Their only solution is to sell you a higher priced model at a discount that is no lower than I could buy it at Costco, new to begin with.

Magellan products are bad and their customer service is atrocious. I have gone thru 4 Magellan units since receiving the first as a gift in December 2009. I exchanged the first two when they failed almost immediately and took a refund for the third one. Ordered a refurbished one on-line thru Best Buy and (surprise) it didn't work. Went thru the process of getting a return number (call center hell) and sent it in for repair. Got an email stating it had been received on May 28, 2010 and would be returned to me in 7-10 days.

It is now August 25, 2010 and I don't have a GPS. I started calling Magellan's Customer Resolution people approximately three weeks age. Finally spoke with the team lead, Alex **, on the 18th, who promised that I'd have a GPS in hand by the close of business on the 20th of August. I quote, "Give me a chance to make this better. Yes, I guarantee it will be delivered on Friday, August 20th." Maybe he meant next year. Because when I called on the 20th, I was told it hadn't been released but that he was working on it. Called again today. He won't take my calls and the latest replacement unit has still not been released. Questioned why no one at their end was following up on these orders to ensure they were being sent.

No answer, except to tell me it was being released today and that I would have it this Friday, August 25, 2010. Note: It is impossible to get a live person on the telephone at their corporate headquarters in Las Vegas and they don't respond to correspondence. Perhaps the service and products are getting crappier because Magellan had been bought out by MiTAC. Can't wait to try calling MiTAC Corporate HQ in Taiwan.

On 5/10/2010, I purchased a RoadMate 1212 from a box store in Clearwater, FL. Within 20 days, the unit failed. I called Magellan for warranty. Replacement was given RMA and I was told to send prepaid unit, which arrived in 10 days. At this point, it should be noted that I had paid for the 2009 upgrade maps and had been waiting for over two months to get them!

When they arrived, they worked in my wife's unit but made my unit fail again. I called tech support and was told the map chip was bad and I have to wait to get a new chip. Another 12 days later, the chip arrived. Unit still failed to work. I called tech support and again I was told to again send back the unit at my expense for another new unit. New unit arrived. I charge it for 24 hours. Unplugged it and the unit will not come on. Plug in and it works. Unpluggedit quits. In short, unit again is broke!

This unit is touted as being able to operate with or without external power supply. In short, it has been just shy of 4 months and I have not had a single day of uninterrupted use out of a Magellan unit and only had a total of 10 days use. I have had to pay $25 in shipping and insurance, which is 1/3 of what I paid for the unit. I would rather use this unit for a sinker on my fishing tackle, but I have too much money into it! $100 for the unit on sale and now $25 in shipping costs plus what they think I am going to pay this time to ship it back. I am demanding they pay the shipping costs and replace with a higher end unit and maps.

I purchased a new Megellan RoadMate GPS and just used in on a vacation trip, to my suprise it started receiving advertisement on screen, there is no way to turn them off according the Magellan's website. I did not agree to receive this spam in my vehicle and do not want advertisement coming in on my GPS. This is a scam and should not be allowed or at least they should tell you and pay you to receive these advertisement, I kept getting advertisements for Sears and Olive Garden. I will never purchase a Magellan product again.

I purchased a refurbished Roadmate 2200T from Newegg.com. I was satisfied until I came to purchase an upgrade. They put their upgrade on sale at , finally, a reasonable price except there IS no product to purchase! Conveniently "out of stock". I also bought their Triton 1500 gps. DON"T do it. It's the most complicated piece of crap I have ever owned. I have tried everything I know to understand this thing and no one I know could get it to work either in spite of downloading updates and anything else we thought would help. The instructions are absolutely NO use. I wasted my money on this useless piece of crap. Strongly advise against buying these items or anything else from Magellan! Out about $400.00 and still don't have a useable product.

Magellan says no, says I had to request this within 30 days of purchase, says I must pay $80 for the maps (minus 15% discount if AAA member). Isn't it reasonable to expect a GPS unit to contain maps released 6 months prior to purchase? I've used it 4 times - got me lost twice. Only damage is the $60 purchase price (or the $80 they want to charge for 6 month old maps).

My Triton 300 hand held GPS went blank while preparing for a search and rescue mission. New batteries didn't help. Called number above and was told different things to try such as push the enter button repeatedly and change batteries. None of these things worked. Called back again and was told to download software and up date drivers. Had trouble downloading so I spent several hours per day for several days trying to make this work.

Sent e-mails to Magellan and they told me to do what I already have done. I requestedd that they give me a return authorization number so I can return it for repair, but they told me to use self help on their support site and view FAQ's.

I went to a friends house 70 miles away and barrowed his computer and was able to download software to update the GPS, but when I tried to connect the device to the computer the screen on the computer told me that the device needed troubleshooting. I e-mailed Magellan again askng for an R.A. number and receive a reply telling me to call the 800 number again for help. So far I've got more time in tryingg to fix their product myself that I paid for the device and I must be sure to accompany someone who has a working GPS when on a Search an Rescue mission.

I purchased this device at Sportsmans Warehouse in February of this year (2009) and it work as advertised for eight months and is suppose to have a 1 year warranty. Consquences are wasted time, about twenty hours so far and the original purchase price of $129.69 and a three hour trip from my home in the boondocks. If I hadn't lost my job I'd just have bought another brand and said to heck with it, but these people claim to give a warranty and all they give is a run around. Thank you.

My initial GPS broke...I sent it in for repair to Magellan. They asked for a credit card number as a deposit in case I did not send in the broken one. I sent it UPS with a receipt. The UPS site said it arrived & was signed for. 3 months later I see a charge of $152 on my credit card. MAgellan refused to remove the fee after 3 phone calls. This is credit card fraud

I had purchased the Magellan maestro 4250 about a year ago. I used the unit maybe 10 times, and made sure to keep it from extreme temp. I attempted to use it recently,and the screen froze up. After calling cutomer service, which by the way is located in India somewhere, they explained to me they cannot repair the unit, and that if I wanted a new one I could send my unit, which was approx. 400.00, send it to them and receive, a different "refurbished" unit At a cost.It seems absurd to me that the only thing the company can offer me is a refurbished version, that may not even be my model. According to the blogs I have read this seems to be a problem that many consumers have come across leaving them with a broken unit and no other recourse to fix it. It amazes me that this is a well known glitch to the company and they refuse to fix it. It seems to be a fixed operation in which the company benefits. Not a happy consumer.

I ordered a map update from their site. I used the drop down menus which showed me which update to get for my unit. My unit is registered with them as well, so they know which unit I have.

They sent me an update on an sd card that is incompatible with my unit.

They refuse to give me a refund of any kind. There is not update available for my unit, even though their site says that there is.

I recently bought a Refurbished Magellan GPS at buy.com when I powered it on it just started selecting menu's even though I didn't touch the screen, The unit comes with a 90 day warranty from Magellan so I contacted them and they repaired it, When I received it back from Magellan I noticed the power button wasn't working properly so I contacted Magellan again and again I returned it to them which they rec'd on 6/8 I did hear from them until Fri. 6/12 (after work hours) at which time I got an email saying my order was canceled with no explanation.

On Mon. I called them up and asked what happened you rec'd in on Mon and then Fri you cancel with no explanation I spoke to Ryan who said that they needed to change the RA# because it was put in incorrectly. On 6/18 I rec'd the unit via Fedex upon power on the unit the Display is shattered, I spoke to Jonas who wouldn't help unless I email a picture which I did. Jonas called back later saying they will send me a new unit.

On 6/23 I rec'd the new unit which is packaged in a refurbished box just like the one I bought, When I powered it on I noticed it took a long time to power on then I noticed there is a slight delay when touching the display and its response I also noticed that the unit still had the previous owner's information stored. On 6/24 I spoke to David who said there is nothing that can be done except upgrade the firmware I said what about the screen not responding to touch and the fact there is another users info he said the firmware should take care of that, I told him I was told I will receive a new unit and this clearly not what I got he basically said there is nothing that can be done

I was trying to get an unlock code for some Magellan software that I purchased with my Magellan GPS. After many e-mails half of which were not replied too I was transferred to a higher level of tech support. I never received another e-mail after that! I tried half a dozen times to get some answers but got nothing!

In order to get my GPS unit to work properly I'm forced to purchase more software from them at a cost of around $100, something that I refuse to do. I now have to sell my useless unit and get one from a different company, Garmin perhaps?

I bought a Magellan GPS and it stopped working. I got a replacement from Circuit City, due to the fact is was under the 10 day return limit. Well, that one also stopped working. I sent it in for repair under the warranty agreement. It came back to me, but the unit was still not working. I sent it back to the repair center and to date, they have not sent me one word on what is going on with repair or when I will get it back, hopefully in working order. I have sent two letters to Mr. Chane requesting my money back since their product doesn't work. Not one response form any of them.

I am out 449 dollars for a product that has never work for more than 8 days and at this time I do not have the GPS and it seems Magellan Corp is just ignoring my request and letters.

Don't be fooled by the phone #'s listed on the contact us portion of their website. NONE of the phone #'s listed on Magellan's website lead you to ANYONE that can speak English- they have outsourced their customer service to India and the Philippines where each rep has been given an American name so as not to upset you even more when you realize they can't do anything for you and you can't understand a word they're saying.

Do a little searching b4 purchasing a Magellan- I, unfortunately, didn't and read about the horror stories after I encountered an issue.

I purchased my unit in June and it started freezing up within the first couple of weeks. I got a Repair # and shipped it UPS to their Repair Center supposedly in Ft. Worth, TX in September. I called 12 times from October - November and was on the phone for at least half an hour each time (usually an hour). The reps I spoke with could never pull up my account even though I had the Repair # and account # so they blamed it on their systems being down each time.

After 3 months and no resolution in sight I started digging around on the internet and found that MANY other people had stories as bad or worse as mine- 1 guy said it had been 7 months and still not a word from the company about his unit. Thankfully a few other unhappy customers posted the email address of some internal employees that were helpful in resolving their issue. Robert Gallegos- rgallegos@magellangps.com is the person I emailed with and he sent me out a brand-new unit within a 2 weeks of receiving my complaint. It didn't hurt that I also filed a complaint with the BBB.

My advice- go with a GARMIN!

I own a Magellan roadmate 700 GPS system,I've been calling Magellan for over a year to send me a replacement cradle for the one i have is broken,since it is under warranty.The first time i called they said it would ship in 7 to 10 days,after 10 days i would call them and they would say its ether out of stock or they will ship another one.this has been the case for about a year! Today i called and the person"Max" told me its out of warranty and they could not ship the item,I told him that I've been calling for a year and at the time it was still in warranty! He told me to hold and came back and said he talked to a Manager and said what he would do is; send me a brand new "Magellan 4210" for free because he can see the problems from his computer and the calls I,ve made.He asked me for my address so he can ship the unit to me. After giving my info he asked for a Credit Card number!

i asked him why and he said i will not be charged anything on the card he said it was so that after he ships the unit i have to send the old unit back and if i do not after a month they will charge me $499.00 for the price of the new unit! I told him i can't do that because of my trust in the company and all the promises they told me!i asked him how much the Mistro 4210GPS cost and he told me $499.00.I asked him if i will get a Tracking number if i did this and he said No. I asked him for a case number for my complaint and he said he could not give me one cuz his computer is not working!He then said he will call me back tomorrow and hung up!Now i decided to go on the magellan web site to see the price of the "Mistro 4210" The price is $200.00 dollars less then he told me!!! Also when i called i asked him instead of using my credit card how about if i ship my unit to him and once he gets it he could ship me the new"Mistro 4210GPS unit? He said he could not do it!

Aready he lied! he told me his computer was not working but earlier he said he can see that i called for over a year from the the log on the computer!

I sent our Roadmate 700 GPS unit in for repair and they received it on December 3, 2007. I have made repeated calls to find out the status, have sent emails checking on the status, andI have received no response via email and whenI call themI am given the excuse that the system is too slow and they cannot verify what the status is. I spoke to a supervisor on Jan 3, 2008 and was toldI would have an answer and that he would call me by the end of the day on Jan 4, 2008. He never did.I then called twice and was hung up on then called again a third time and was told of course that the department who could help me was already closed for the day and to call back again on Monday. This has gone on now for three weeks. I either want a new unit or my old one fixed. I don't think this is too much to ask for.

I am having a problem with Magellan. I sent my unit off to get repaired August 28, 2007. They took my credit card information to charge me for repairing the unit and said it would be a couple of weeks. A month went by and I had not received my unit back. I called Magellan and to get someone who did not speak English on the phone. They promised me it would be a week, a week later I had not received my GPS. I called back to speak to someone else that did not speak English, I ended up just upgrading the unit for almost $300 and they took my credit card information again.

I have talked to the customer service department in India over a dozen times and every time they give me a new date in which I will receive my new unit. Here it is December 12 and still to unit. I can not get anyone on the phone to HELP ME.

I have called corporate to get the same message as the over seas number. I have tried to get a real person at corporate on the phone by trying different departments, only to get voicemails that are full. I finally got a voicemail that was not full and left a message for the Quality Department and never received a call back.

I went on to AAA.com to look at a Magellan GPS because they give 15% discounts on Magellan unit for AAA customers. I clicked on a link on the web site that took you right to the GPS unit form the AAA site. I was looking at the units and decided to but a magelan 4040 for $31.00. This was the listed price on the web page with no discount and you had to pay $6.00 shipping. So I filled out all the info and had it billed to my credit card. It came out to a total of $37.00

My wife purchased A Sport Trac Map handheld GPS unit several years ago and it had never been used or opened until recently. I tried to upload a a disc that came with the unit. It started to load and then the unit locked up and then shut off all together. I contacted customer support and they advised me the unit was no longer functional and not repairable as the problem was caused by the units wiring or disc problem and that it was a known problem they had and no longer make the model. They offered to sell me a different model at a reduced price being I had been a Magellan customer and the new unit itself would cost $119.00 not the package unit. We had already paid $249.00 for the package unit and if thet knew the units had a problem a recall should have been made for a full refund or provide a similar unit if desired. I do not feel we should have to pay additional to get another unit.

Purchased Magellan 800. Product was defective. Returned product with promise to return within 10 day. Product was not returned. Explained that my son was moving and needed the product. Was promised to have it back before he moved. Product not returned. They will keep the product for a total of two months.

Time on phone exceeded 1 1/2 hours on one call. They continue to lie.

I bought a new magellan gps unit. A month later it malfunctioned. I called magellan and they promised me they would replace it. I sent it to them and they I received the exact unit back and it wasn't even repaired and it took a month for them to send it back. I sent it back a 2nd time after calling them. The same thing hapened. They sent the same unit back to me a month later with out even repairing it. I would call them on the phone and they tell me they sent it back to me. A week would go by without receiving git yet so I called them and they told me it's being tested. They keep lying to me on the phone and refuse to help me. They do not return my phone calls or faxes or emails either.

Have had previous dealings with this company, they absolutely are non-responsive to demands to honor thier warrantys, and the design of the explorist product is defective and they refuse to acknowledge this or do anything about, the result is a lot of customers are ending up with damaged expensive gps units and damaged usb ports on thier computers.

I contacted Magellan technical support via e-mail approximately February 21, 2007, regarding a problem with my SporTrak Map GPS unit. Over the next few days I had two e-mail contacts and two phone calls with their technical support staff in order to solve the problem, which, by February 28, had not been resolved. I then requested a RMA (Return Materials Authorization) number from Magellan so that my unit could be physically returned to the company and fixed, as suggested by Magellan in my GPS user's manual.

Suffice it to say, my request for a RMA number resulted in no RMA number being offered. I then contacted Magellan three separate times from February 28 through March 12 requesting continued support for my problem, but Magellan has not contacted me back. On my last contact with Magellan on March 12 I informed them that if they did not contact me and resume technical support that I would contact the Better Business Bureau, and now 72 hours later I am filing my complaint. I would like to add that at no time did I become nasty and/or use profanity, and the company's own telephone recordings of the phone calls, as well as my copies of the relevant e-mails, will clearly show that no actions by me ought to have caused Magellan to stop offering technical support for their product.

Furthermore, I contacted the Better Business Bureau office in Silicon Valley in order to resolve this problem, with no resolution. Magellan declined to answer the BBB's inquiries about this issue.

Purchased Explorist 500, this is suppossed to be rugged device, but comes with a data cable that is more fragile than a new born baby and does not work reliably. The design it completely defective and unreasonable for the consumer user, does not even come with instructions on how to connect the cable (it has two methods with different results and purpose), in fact a third party company makes a replace more reliable cable because magellan will not. Thier TOPO 3D software is also defective as it plots coordinates over 500 feet or more from actually position (can be several large city blocks off).

Requests for support via thier website form were completely ignored. Called thier tech support, and got no where, and they were supposed to get back to me. Called many times to day, and got nothing but the run around, no where could I get a committment from anyone to address the issues with the defective product. At this point I have over $500 of thier stuff and nothing to show for it. I was even abrubtly hung up on by the customer service person who took my complaint. This company is very arrogant, This product line needs to be removed from the US marketplace. I would love to see a class action against them and would gladly become a plaintiff.