Maaco

My wife and I are thrilled with the paint job we received on her 1997 Honda Accord in Asheville, NC. From start to finish, Thomas and Brad were there for us and treated us like kings. I even took the car back for a little place on the front bumper and Thomas took care of that right away. We can't say enough about Maaco in Asheville, NC. We will definitely recommend Maaco and give them our business in the future. Thanks again.

I took my 2004 Ford F-150 to this shop at the end of February to have some peeling paint repaired. The peeling was occurring on the bed sides around the wheel arch on both sides. I was told by Jared, the manager, that the entire bed side would need to be painted because once you peel the paint off the wheel arch it would, in his words, get into the bed side and the entire thing would have to be painted.

After the job was completed, the paint on the driver's side bed side about 1-2 inches above the wheel arch immediately began to bubble. This condition did not exist before this shop painted the truck. I brought the truck back and Jared agreed to fix it and did at no cost. Now we are about three weeks from that date and the paint is once again bubbling off in the same spot. When I called to make Jared aware of the situation, he informed me that he would fix it but I would be expected to pay for the repair to the body. Again, the factory paint was not bubbled or peeling in this area. It is their paint job that is bubbling off. Why would I be expected to pay for a repair to area that did not require repair until their shop worked on the truck? And if there was a body problem, why was I not made aware of it at the time of the first repair? The bottom line is this condition did not exist before I came to this Maaco and now I am expected to pay to fix it.

I'm not a body shop guy so I trusted their crew to do a good job and fix the paint on this truck. What I got instead was a manager telling me that all we talked about was, "A cheap paint job so you can trade the truck in." While my plan is to trade the truck in, that is no excuse for substandard workmanship. Now I have a truck with bubbling paint that will undoubtedly be noticed by a trade in manager and I'm sure be used against me in valuing the vehicle. After emailing the shop's owner with no response, I called back to set a meeting with someone to look at the faulty paint job again and see if they would stand behind their work.

This time I met with Jeremy **, the sales manager. He explained to me that the problem on the driver's side was with the design Ford uses on their beds. The bubbling is happening in an area where two panels come together and hold moisture and that's what is causing the paint to bubble and the rust to come through just three weeks after the original paint job was applied. He did admit the shop did a poor job on the passenger side wheel arch since you can still see where the old paint was peeling and was just painted over. However, he never offered to fix that either. I question the competency of the crew at this Maaco. If the body was in a condition that the metal needed to be replaced for the paint job to actually stick to the vehicle, why wasn't I made aware of that from the beginning? Now I have a vehicle I spent $650+ to fix the paint and it didn't even last three weeks. I will never use this facility again and will do my best to see that people I know does either.

I took my daughter's car in for a paint job. This a Christmas gift upon inspection. We found that the front bumper was not right, took the car back to have it fixed. It was not fixed and now the color does not match.

I went to the Maaco shop on Grant in Tucson to get an estimate. They only had one person in the whole shop and I had to wait sometime for the estimator. I had an unlit cigarette in my mouth while waiting in the shop. As we walked out to the car, the estimator said, "There is no smoking inside," to which I replied, "It was not lit and I just lit it after I came out." He told me he saw the smoke, which I denied, but he kept saying he saw it. I told him, "Well, have me arrested then." He looked at me funny, then said, "We are done. Get out of here." In order not to offend people, I will not say what I told him he could do. These people are rude, inconsiderate and do not care if you do business with them or not. I would suggest people go to a reputable shop and leave these *** alone.

On 8-12 -2010, I took my car down to Maaco to get my bumper repaired. I was give an estimate of $ 150.00 dollars to repair my back bumper. Troy from Maaco gave me the quote. I then asked about my hood, my right and left fender and roof top. I asked, "How much would they charge me to paint these areas?" I was given an additional quote of $350.00. I agreed to Troys estimate. In addition, Troy told me that they would have my car ready in three days. I left a deposit of $200.00 dollars. On 8-19-2010, I returned to pick up my car. I was approached by Troy and his co-worker. I was told that they lost money on my car. I was told these exact words.

I called on Thursday, and I was told to bring the car back on 8-30-2010 which is a Monday. I asked Troy long did he need to paint my hood and I told him about the back bumper defect. I was told to leave my car again for another three days.

At about 1630, I leave Maaco and I asked Troy if the bumper was fixed. He said the bumper was fine. He told me Maaco gave a five year warranty on there paint jobs, so I left dissatisfied because the defective area on my bumper was never fixed. I have witness unprofessional behavior from three of Maaco employees. Maaco has employees that cheat, if the employee makes a mistake than the actual mistake is the costumers fault. The customer is given a hard time and I don't know how Maaco stays in business. I felt I was treated like a thief.

I was taken advantage of; it took several weeks to paint my car. I paid $500.00 dollars because this is what I was told. I had to pay on 8-12-2010. Troy wrote my estimate and we both agreed on the price. I see defeats in a certain area of my bumper but that's my problem because Maaco did not make any money on the deal to let Troy tell the story. I really hope that if someone reads this story that they will tell others to stay away from Maaco. Maaco wont stand by any written estimates given to customers.

I took my automobile to be painted and it got runs all over it. It was never sanded after I paid for sanding. The paint is peeling and do not honor the warranty in turn around and sued me for non-payment. They painted the headliner and door panels. I'm disabled and cannot read anymore or write checks. They are mad at my father because he defends me. I had a massive stroke and in a comatose for 40 days and it ruined my thinking. I got friend typing this.

Paint imperfections around and under headlamps right and left side under emblem, top of front fenders left and right, right rear quarter panel. All of the above mentioned need to be completed. These areas were pointed out to Mike and his response was the bumper need to be pulled and that is restoring which is not true. It only needs to remove head lamp covers 3 screws each side, then there is access to that area. Pull and align front bumper bracket. Had this been down, he would not need to mention to me bumper needed to be pulled. This let me know item number 3 on the work order was not completed. It is necessary for me to be contacted in order to get a visual on the above mention complaint and work order which is in my possession.

i went back on 09/10/2009 to see Mr. Vovchuk to explain and show the damage from not being painted properly. He said it was because I didnt get the more expensive job and the preperation of sanding by hand instead of machine was the result and would not fix it. I told him I wasnt happy with this and said how come the rest of the car is OK it would be all over the car if that was the answer. He walke away and said he told me his answer. i paid $451.81 for this job and it looks horrible.

On October 13, 2008, I brought my 03 Avalanche in on a bumper special that Maaco had advertised which was $99 per bumper. I should have known there would be a problem, because before I even had the vehicle in front of the shop, they said, we do not cover SUV's or offer a lifetime warranty which the commercial advertised. So I contacted corporate and spoke with Sonia Bohmann who assured me that this was not the Maaco way, however if additional body work was required...it would be extra. So I ..being a resonable person, understood the extra costs involved and contacted the body shop to find out the exact cost to complete the bumpers the right way.

I spoke with Irvan who said, To do the bumpers the right way with a lifetime warranty, would be $650. So I accepted. He sent me an estimate in writing, I accepted, signed and faxed back. Four hours later [he] contacted me back and said, Do you want your vehicle repaired the right way, or the perfect way? I said, How many right ways are there? (I was frusterated to say the least) I am not one to negotiate prices especially once I receive a written estimate...I expect the company to honor it. So after back and forth negotiating and having to write three letters to corporate and the body shop, I was contacted by corporate and advised by the CEO, Sonia that the body shop was NOT going to honor their estimate and asked that I go and retrieve the vehicle.

Note: I did Google the Maaco name prior to taking the vehicle to this location, however did not find many negative reports....however the lack of professionalism, false and misleading conduct, corporate has stated that this is NOT the Maaco way that each shop was individually owned and franchised. I truly believe that this shop was and is not capable of handling the requirements set forth by Maaco. Buyer BEWARE.

A total waste of gas, time, and did not honor the estimate given which was in writing. They have not apologized, nor have they met the standards required by Maaco. DO NOT TAKE YOUR VEHICLE THERE. YOU WILL BE LIED TO.

On September 29, 2008 I took my car to have damage repaired on the passenger side of my vehicle which included replacing both doors on the passenger side. I was contacted by Maaco, providing update phone calls on the work being performed on my vehicle throughout the following week and lastly on the 8th of September. On September 10, 2008 around 2pm, a message was left on my voicemail stating that my car was ready for pick-up. I was unable to pick up my vehicle due to a surgery I had scheduled for that day.

On the 11th of September, My Father and Sister took me to Maaco to make the final payment on my vehicle and to drive my vehicle home because I was unable to. While my father and I were looking over the vehicle, we noticed that the doors were unlocked and that the vehicle was parked further out than the rest of the vehicles but thought nothing of it. The body of the vehicle seemed to be okay. While we were looking at the vehicle, Percy, the manager, came out to greet us and walked us in to make the final transaction. While on our way into the office, Percy told me that one of the mechanics had dropped the remote and that it opened up. I didn't see this as a problem because the remote had been dropped before and can easily be put back together.

When I recieved the remote, it was open and all of the pieces were taped together. After making the final payment, My sister and I went to start my vehicle and the vehicle wouldn't start. I then removed the tape from the remote and put it back together and tried using the remote to lock and unlock the doors. The remote worked fine but the car was not responding. Thats when I noticed that something had gone wrong. I know from experience with my vehicle that when I normally press the lock button, the air horns would sound. This time, nothing happened. Percy then called over one of the "mechanics" who supposedly has experience with alarms to take a look at it to see if he could fix the problem.

After fooling around under the vehicle, he then went under the hood of the vehicle and checked all of the fuses and said that they were fine. He then hooked up a jumper pack to see if that would help the car to start, but that didn't help. It did however allow the lights to come on in the vehicle. The "mechanic" then took a long flathead screwdriver and hit a switch under the hood that would "surely" make the car start but my vehicle didn't start. He then told me that it was my alarm that was keeping the vehicle from starting. My kill switch had been activated. Percy then assured me that he would have some guys come out from an alarm company to check out the car to see if it could be fixed. I had called numerous times to check on the status of my vehicle and one day when I spoke to Percy, he stated that Maaco would not fix the problem because my alarm system was a "after market alarm". He stated that I would have to take on all financial responsibility. When I complained, he stated that if I were to pay half then he would cover the other half. I told him that that was unacceptable and that my vehicle (besides the body damage) was fine when I bought it in and that I should have recieved my vehicle back in that same shape.

The conversation was ended after I told him that I would have to check on a few things and I would let him know something soon. When I called back the next day, I asked for Percy's job title and asked for the District Manager's name so that I could speak with him about this situation. I was referred to Louis Chaporis. Louis Chaporis stated that I should have the car towed to a dealership in the area so they could take a look at it and if it is proven that Maaco has done anything, they would pay for it. I explained that I should have to pay to have my vehicle towed and that I will look into other options. I really don't want to remove the car from the Maaco lot because they seem to want to place responsibility on me and I feel that removing the car from the lot would make ME responsible for fixing it especially since I don't have anything in writing from Maaco.

Since then, My father and Godbrother (a mechanic) have been up to Maaco to take a look at the vehicle. Since I have been trying to recover from surgery, My father has been in contact with Percy and Louis. No resolution has been made as of today, October 1, 2008.

I am lodging a complaint against Maaco, Greensboro North Carolina, automobile body and painting shop, for shoddy business practices.

On May 8, 2008 we picked up our truck after trusting Maaco to repair body damage and repaint it due to an accident that happened in our driveway.

The antenna on the truck had been broken while it was in their shop for repair. We were not told it was broken either before or after paying our bill. When, just before leaving, we noticed it I brought it to the attention of John. He said he forgot to tell us about it and that he would order a new one from Toyota, that it would take two weeks to get it. He said he would call when it came in.

When we brought the truck home and inspected it we found poor quality workmanship. The area between the truck bed and cab was poorly and barely repaired. The paint in the bed of the truck in places did not even cover the metal, and elsewhere the paint coverage was thin. The repair to the side of the truck was also substandard; it is wavy where repaired. We are asking that the repairs be made properly and that the painting be brought up to an acceptable standard.

We never received a call from John regarding the antenna either. I called Maaco on Thursday May 22, 2008. When I asked John about the antenna he stated that this must be it right here in this long Toyota box? and proceeded to pretend to open it, stating that the antenna ? was a power antenna and ours wasnt?, that he would have to return it and order another. He called me back and said hed ordered it, that I could come in on 5/28/2008 to have it installed.

I called Rice Toyota on Friday 5/23/08 to follow-up and asked if the antenna had been ordered. Eric, who works in the part department for Rice Toyota pulled up their (Maacos) account and found that it had been ordered, that Wes, also of Rice Toyota parts department, had taken the order late in the day on 5/22/08. I called back and asked if the power antenna had been returned. Not only had it not been returned but no other antenna had even been ordered by them in the last two months!

This lie, the poor quality of repair and painting of our truck makes me concerned for any consumer who trusts the Greensboro, North Carolina Maaco franchise. Please file this complaint accordingly.

I had new paint done to my auto, not satisfied with paint done, hood painting is not smooth like the rest of paint done, and after only 3 weeks, small chips (nicks) appeared, The shop said "from rocks from the road" BUT... after a new paint job?????

I got double talk first from Mr. Berg, saying he would "touch up" the nicks from rocks, then from Mr. Anwar saying "touch up would show", My personal feeling is the whole paint job was poorly done, the so called "chips" should not have happen with a new paint job, I asked about clear enamel coating, and they wouldn't give me an answer.

I am hearing impaired, sort of feel being taken advantage of by MAACO.

I paid almost $800 in cash! I paid $169 for a rental car while my auto was painted, I saw the ads on TV and in Newspapers saying "What a great paint shop and so many satisfied customers"
What is my problem??? I want either a new paint job or my money back!

I have pictures to show you

I took my car in for a paint job (it was a real nightmare). After hearing unbelievable excuses, I started complaining to the Maaco Hq in PA. and even calling the Fairfax Co. Police. I finally got it back 52 days later and it was a very very bad paint job and they did over $3000 in damage to my brand new interior and other areas. I asked the owner for a refund due to the very poor quality and instead of getting my car back in 7-10 days as promised They had it for 52 days, I ended up taking the owner (Colm) to court in Arlington, he hired an attorney and had it transfered to Fairfax then they didn't show up I was granted a judgment after the judge heard my case and saw the estimates. Then they appealed it due to not being served properly and the judge granted a hearing. Being a disabled man I did not have the money for an attorney but I did have estimates and photos and a video of the very poor quality paint job and proof they had it for 52 days. Their lawyer had the estimates dismissed due to the people who wrote them were not there so I lost my case.

So I called Maaco HQ to use my warranty to have my car redone/fixed at another shop. I was told by Bruce that the owner of that shop will not honor my warranty due to he had to pay for lawyer fees in court and he said the Maaco law team has reviewed it and has agreed. (This is not legal and definitely not right/fair at all. The owner (Colm) could have and should have worked it out with me in the first place instead of hiring an attorney as I gave him several chances in writing.) I am asking for you to help me. I want either my car redone, which I can show you my estimates, it needs to be totally re-sanded and then painted right which my warranty should cover, or a full refund of $1800. Please help me with this issue and help show them that they can not do this to people and get away with it.

Car needs totally re-sande and painted right. Or I deserve a total refund.

On Monday May 14, 2007 @ approximately 7:30 AM I dropped my vehicle (Champagne tan in color)off to be painted. I also was having the passenger side mirror repaired. I was called by Phil Wolf on Friday May 18, 2007, Phil informed me my vehicle was ready. When I arrived to pick up my vehicle to my dismay the color was changed to a dark charcoal gray mixture, nothing resembling my orginal color. I open my car door to compare the door jams, which still had the orginal color. I pointed out the color Disparity to Phil and asked him "what did you do to my car!"

I also pointed out that on the roof of the vehicle their was line running across the entire width where the old paint and the new paint merged. Phil said this area was not sanded properly and he would take care of that. As for the difference of paint color, Phil said bring the car back in three (3) weeks this would allow the paint time to cure and they would re-paint the vehicle and remove the seam on the roof.

I brought the car back to Maaco June 11, 2007. Phil called me June 13, 2007 and said the car was ready. When I went to pick up the car this time, the seam on the roof had been repaired, however I still did not have my Champagne tan vehicle color. Instead the car was a lighter version of the Charcoal gray. I told Phil I was still not satisfied with the color because it still did not match my exiting vehicle color.

Phil became upset and said he had bent over backwards and if I wanted my orginial vehicle it would cost me Approximately $800 more dollars to upgrade to an more expensive paint. I said no way! I just want my orginal color back. I had a repair done two years ago and the color match perfectly why was it so difficult for you to match the color. Phil said to me "take your keys and have a nice day I'm not doing anything else"

found some hidden damage and it would be ready the following Friday.

I
called again on that Friday and they told me there were waiting to get the
parts in and it would be done again the following Friday. From June 30th
to now, I have been given 20 different dates as to when my car would be
done. They knew that I was to leave Texas August 25th, and failed to
complete the repairs. I was told several times that they were waiting on

parts and it would be just another week.

The problem escalated to Maaco
Corporate office in which they were willing to accommodate me and buy me a
ticket home, and then back to San Antonio when my car was ready. I never
heard back from them on this. I ended up buying my own ticket home for an
interview I had already rescheduled twice due to Maaco not completing my

car on the dates they gave me.

On August 31st, while I was on the plane in Dallas waiting to take off, Maaco calls me and tells me my car is ready. I explain to them I am on a plane home and that I would be returning the
following week. This was the Manager Raymond. I also explained to him that
I had to buy my own plane ticket, and he reassured me that my expenses
would be reimbursed to me by the owner. This reimbursement included my
ticket there, my ticket back and the expenses that I would have to pay for
transportation while I was here in Illinois. So, I bought the ticket home
(both tickets equaling $500) and called Maaco that following Thursday to

inform them I would be flying in that next day to pick up the car.

I once
again spoke to Raymond and he informed me that the car was not done and
denied calling me the previous Thursday telling me the car was done.
Raymond told me they were waiting for the insurance company to send
payment for additional damage they had to repair. At this point the total
damages and labor have exceeded not only the value of my car but also the
loan amount. I spoke to the insurance company, who has played an active
role in my battle the entire time, and they stated that they knew about
the additional repairs but Maaco refused to send them a detailed bill
listing those damages nor did they send a pre-estimate for those damages
and gain approval for the repairs. Towards the end of last month I was
also informed by Enterprise who is holding my deposit waiting for payment
on a rental car from Maaco, that the Maaco location my car was at had been

closed by the City police due to non payment of rent.

I have been in
contact with Corporate once since then in which they told me they were
sending a rep from corporate down to San Antonio to have my car brought to
the Austin Maaco and over see the repairs. This was 2-3 weeks ago. I have
not heard from them since then. At this point in time my expenses for
transportation have gotten so expensive that I have been unable to pay my

own car note and am facing repossession. I have listed the expenses that I have had to pay out due to Maaco from the end of August until today. Besides these out of pocket expenses, I don't think Maaco can put a price on the amount of stress and frustration in which they have brought upon me. At this point, even when the car is repaired, as long as its taken them I don't feel comfortable nor do I feel safe flying back down to San Antonio to drive the car back up here to Illinois.

Even if I did, I would simply not have the time to take off from work to do this. Maaco knew for 3 months the day that I was moving back to Illinois and I even had to push this

back another week hoping they would have my car done by time I left.

2 weeks ago I eceived a voicemail from my contact at Maaco corporate, Dorris, and they will not reimburse me for any of my expenses, even though the owner of the original Maaco said that Maaco would reimburse me for these things. She also stated that I was going to have to come back out there at my expense to drive the car back to Chicago. I have now had to buy another plane ticket to fly back to Texas Thanksgiving day to get my car and drive it back to Chicago.

After speaking to the manager of the Austin Maaco, it turns out all of the work the San Antonio store did had to be redone including the body work, along with some things that were not damaged due to the accident but by the hands of Maaco.

I went to pick up my car that they were trying to over charge me for. I told them I will pay for the towing fee. I got the receipt but he wouldn't give me my keys. I notice more damages to my car and questioned the manager. He got in my face like he wanted to fight me.So I back up,and he continued to get in my face like he wanted to fight. I told him I not trying to start any trouble I just want to know what happen to my car.

He told me to get out off his property beacuse he deal with my kind all the time and will call the police to pick me up in a seccond..He proceeded to curse me out and belittled me by telling me that I couldn't afford to pay for my car to get fix.He also said to me look at the raggedy cars that you are driving.I went to my car and he called me a "f-----r". He said he will charge me $50 an hour if the car isn't pick up.I told him that someone would be picking up the car as soon as possible.

I took my Honda Civic Hatchback there to be repaired and painted and was not done correctly not to mention i had 3 rims and brand new tires plus two sets of tools and a car vacuum in the car and they are all gone. Owner claims he does not know where they are called the police he would not allow police to look in the back of the garage for the tires after telling me they were there. The painting job on the car is terrible. The fenders are missing screws and fender can come right off. Bubbles are all of the car from the dust setting in the paint.

Paint on the headlights from them not removing the lights before painting. Weather stripping is missing on the rear hatch. So if it rains water will be in my trunk. Paint was pulled of the rim of the window from removal of tape. They were surpose to repair the door and replace it with a new one but the new door is dented along with the rear quarter panel. The hatch is gapped.I could stick about a quater inch of my finger in the gap. Underneath the mirrors were not painted. Too ma

I brought my car to maaco in ft. myers and they gave me a good deal on the most expensive paint job there because im a soldier just returning from the war. I had to go there 3 times to get my car repainted. they didnt sand down the clear coat in places that are so obvious i wonder how they pass there inspection. also every time i looked at my car after painting there was overspray in every area that they fixed.

John Martinez, owner, A & A Painting said, "They probably did not mix the paint right." (Not enough hardner, etc.)

On Feb 2, 2003 I went to This maaco station to inquire about a paint job on my vehicle. There is a big sign out on the street that says they will paint any vehicle for $169.00. When I went inside Mr Hashimoto told me the sign is old and will not honor it anymore. In fact he quoted me @ $500.00. This is completely unfair. This was the entire reason why I drove down there.

I then e-mailed their customer service office and they told me that it was not there main priority to get rid of the sign and that they would not honor it. They should not advertise something that is not true. I beleive we call that false advertisement. How can they be allowed to do this.

I wanted my car painted with no runs, or at less fix them if there were. They told me they would fix them if they put them there.I made sure I asked if they would fix the runs, three times, because I told them I didn't want them to paint my car if they were going to put runs in the car. I also wanted body work done. They agreed to do it for a set price. After they painted my car I went to go look at it. There were two runs in the paint and they didn't fix a lot of the body work that I was going to pay for.

There were 10 things wrong in all. I am a nice person so I told them I would be okay if they just fixed at least four things. They refused to fix what they didn't fix in the first place, but they still wanted to charge me the full price with body work and all. I told them why would I pay for something the didn't do and they said, "If you dont pay we will keep your car." I would not go for that though. They Lie to get you to paint your car and when you leave it they do what ever they want to it. They lied to me plus two people I had with me. They have no shame.

My boyfriend was involved in an accident with my vehicle. He took my car to Maaco for painting and bodywork repairs. at the time of the accident my car was not insured so i was paying cash. Ray one of the owners was very nasty. he called to tell me my car was ready but when i got there the side doors on the drive side which they were suppose to replace was not aligned properly i ask them to fix it but when i returned again to pick up the vehicle they still were not done right.

the car was horrible and the bar inside between the two doors was not replaced. ray told me that they did not see that. But if they had to take off the old doors they had to see that the piece needed to be replace. Ray said he would order the piece and replace it. He called me back said the piece came and to pick up the car. Maaco just took the piece and layed it in there because i could pull the piece up with my hands, the paint was running because they called themselves washing the car for me and the total job was horrible. i was so angry i did not want maaco to re-do this job to mess it up even more. I paid the balance and drove the car down the street to the ford dealership. 2 days later I got a call from carlos one of the employees at ford stating that the manager at the NAB autobody shop who does the body for ford wanted me to give him a call.

When i called steve at NAB he told me that whoever did the job really messed up my car and i should be reinbursed for my money because the job was horrible. this job is now costing almost $7,000 to repair something maaco was suppose to have repaired before. I am looking to gain my money back in full from maaco which was $3,100 and I want them to reinburse me for the money I have to pay ford which is around $7,000 and I want maaco to reinburse me for the rental which is estimated to be about $1,500. Because if my car was fixed right the first time I would not be renting now. If someone could please help me solve this delimma. I have been going through this sense Dec 15, 2001 and i still don't have my vehicle.

About 6 weeks ago I recieved a top of the line signature series paint job from Maaco on Staten Island. The service I recieved was very unsatisfactory. They charged me $1200 for a top of the line paint job that looks like the cheapest job Maaco has to offer. My problems are as follow :

1) Peeling of the paint has begun within the 6 weeks of having the vehicle. The peeling has begun on the left and right doors(because of this problem it is my concern that it will carry throughout the entire vehicle). I have visited another Maaco and some other auto detailing shops on Staten Island and they told me this is true and that it would spread if the vehicle wasn't done again the proper way. They also couldn't believe the owner of the Maaco I got the job done at charged me that price for the outcome of the vehicle.

2) The paint was not evenly sprayed(which has caused an orange peel affect throughout the whole vehicle.This means that the vehicle looks just like the outside of an orange).

3)The vehicle was not stripped to metal, primed, sanded and then painted the proper way. The owner sayed he put a special coating on the old paint so the new one would stick to the vehicle. This is not the case because of the peeling, etc. If primer was not to be applied to the vehicle then another process called scuffing should have been done. This also by the way the vehicle looks was never done.

4) All emblems and stickers on the vehicle were removed before the paint was applied. Because improper techniques were done to the vehicle(described in #3) you can still see the etching of were they were, right through the paint.

5)There are large scrapes underneath the paint that the person who painted the vehicle went over with paint without fixing it first.

I have brought the vehicle back to the owner to show him everytime something else happens or I notice more mistakes, etc., he basically doesn't want to be bothered (the first time I brought it to him, my friends are witness to this statement when he said" Jason, please dont show me things which I have to see with a magnifying glass."These mistakes are clear as day. He still feels his guys did a great job. For myself, my friends and family, and the other auto detailing places, we all think he is crazy and a ripp off artist.

All he is willing to do for me is go over the peeling paint with more paint. This is what I believe would be considered a coverup job. The only thing I wanted done and the only thing that has to be done is strip the vehicle to the body frame, prime it, sand it, and then paint it. He is absolutely not willing to do this. I tried to do the right thing by showing him,he didn't want to hear it.He is a very smooth talker and trys to turn a situation around and say it's my fault for the paint coming off. This is rediculous. Then I went a step further and contacted Maaco's main office. There are certain step to follow when a paint job is done to a vehicle at a Maaco station. If your dissatisfied with the work you show the owner, if he doesn't agree with you, your next step is to file a complaint against that paticular station. This is what I did.

I described all the above items to them. I told them the only way to satify me and not have me feel I was cheated out of $1200 which I was, was to strip, prime and sand and then repaint. They contacted the owner and he disagreed again and was not willing to do the job over the proper way. He is offering to paint the doors(coverups) again, thats it, take it or leave it. I told them before I wanted them to contact him that I would feel better if they sent me to another Maaco station because I absolutely do not want to return to the original. They told me I couldn't do this unless the owner of the original station completely agrees on it because he doesn't want to do the job over again. He is willing to do coverups, not paint all over again, and for this reason they told me I must return to him because the 4 year warrentee I recieved with the paint job lies with his station. Maaco is also a franchise with private owners and this is also a problem. This company has done nothing for me, but give me grief and aggrevastion. Neither the owner of the shop or the company is willing to satified my needs.

I'm stuck in this situation. I don't want anything to do with this owner or this company. They seem to be working hand and hand all the way through this. I don't trust this Maaco station at all. At this point even if he agrees on doing this job over I wouldn't want it for the simple fact that this could have been avoided the first time around, and what makes them think he'll do the right thing this time if he didn't the first. This Maaco station and the main office are horrible and obviously are uncaring to there customers even though they give 4 year warrentees they don't plan on living up to. In closing I would appreciate your help in any way possible, because at this point it isn't about the paint job, it's about getting my $1200 back for a job that isn't worth that much. Please help soon. Thank you very much for your time.

I took a 1983 Toronado to be repainted and rust spots repaired. INitally the car was taken in on July 2, 2001. Went to pick thc car up refused to take it because it was not right-Macco kept the car and went over the spots that were not right took the car home and once I was able to go over it good it was still not right door molding had been put back on upside down, pin striping had been pieced togther.

Took the car back it has now been painted a total of 4 times and it still is not right. The paint is flat no shine and it has so much paint that the color is different. I have contacted Rick the owner, I have also contacted Chuck Wimer and Candy Griffin at Maaco's main office and they keep referring me back to Rick at the Redford Shop. I paid $1240.00 for this paint job and I have not asked for any money back I only want the service that I have already paid for.

In 2/99, I had my 1984 Buick Skyhawk painted by Maaco in Huntington Station. I feel it was not a good paint job for the following reason: rust bubbles have formed beneath the paint at the lower part on the two passenger side doors as well as at the edge of the upper rear corner of the back door on the same side of the vehicle. Upon a prior request for touch up paint for which I have always offered to pay, but they never accepted it, I recieved paint that was dramatically lighter in shade than my car.

I gave them the color code and Mr. Armelio could not match it to my car. On Saturday, September 23, 2000, after having called Mr. Armelio a few days prior, I received that paint, but not in the normal small plastic container. Instead I received it in the canister in which the paint used to spray the car during the painting process is stored. I did not care about that. Before I drove away, however, I did test it to make sure that it matched. It did, and I was happy. By Sunday, 9/24, it dried up, and now it is useless to me.

When I tried to point out the problem about the rust on the telephone, Mr. Armelio insinuated that maybe it was time for me to get a new car. I have had prior experience with that particar shop dating back to 1995 when it was under different ownership. The quality of the work was much better. I knew this because in '95 I had a thousand dollars worth of repair done to that car, and it was of high quality. The poor quality since Mr. ARmelio assumed ownership as well as his disrespect towards me and towards my car is apparent to me, and I feel it should be made apparent to everyone that this person conducts his business unethically.