Hughes Motors

I purchased a 2003 Honda Odyssey from Hughes Motors! When I first drove the van, it ran awesome. I drove it about 70 miles and the check engine light came on. I brought it to Autozone for them to check with the diagnostic machine. It was something with the transmission. I drove about another 80 miles and the transmission went out! I had the car about 23 hours! I called Hughes Motors and of course couldn't get a hold of anyone or leave a message! When I finally did, Tim kept acting like I was bothering him. I had to pay $300 to tow the van back down to Hughes Motors, when Tim agreed to pay half the tow. I still haven't received the $150 or heard from him since I picked up my van on Sept. 16th.

Since I've had the van back, it's been making noises. So, I brought it to my mechanic. It needs a front strut, rear rotors, and brakes, things that don't happen overnight! The check engine light keeps coming on and off and the codes are something with the emissions! I would never recommend anyone to purchase a car from Hughes Motors! They have very horrible customer service, and they'll rip you off! I paid $7400 cash and traded in my car, to have more problems within 1 month than I did with my car I traded in for 3 years! Do not purchase from Hughes Motors!

Yesterday, I filed an additional complaint against Hughes Motors, as my daughter's air bag sensor came on again.

I wanted to let you know that I called Tim, explained the problem, and he promptly offered to complete the repair. I was pleasantly surprised. The actual repair has not yet been completed, and I will keep you informed of the results.

I want to thank Tim in this instance for his response.

I am the same person who made the complaint about my daughter's VW Beetle and our problems with the check engine light. Tim finally did complete that repair, but stated it was the last thing he was fixing, and hung up the phone with no further discussion.

At the time of purchase, he also put on the purchase contract, "We will be responsible for...putting out air bag light." Now, the exact meaning of that statement might be questionable to some, but to us it meant that the problem causing the air bag light to be on would be repaired.

It was 1 and 1/2 months after the purchase date that the air bag light came on once again. My daughter assumed she would be responsible for repairing the problem, but I believe Hughes Motors should be responsible, as we were never given a copy of a work order stating what repairs had been done.

When we purchased a used VW for our daughter, everyone knew the check engine light was on. Tim agreed to repair the problem, and believed it was merely a spark plug that needed replacing. We picked up the car and drove from Methuen to Albany, NY. During that time the check engine light came on once more, and the engine started making strange noises. We had it briefly checked out at a VW dealer in Albany, who reported that the car had no oil in it. We filled it with oil. When we contacted Tim, he replied that his mechanic had put oil in it.

My daughter lives in Worcester, and took the car to a VW dealer there, who said there were a few problems with the engine, and that the emissions test failed, but the exact cause of that aspect would need to be rechecked after the engine was repaired.

Tim refused to talk to the VW receptionist, who called him to give him a list of parts required; he said she was "only a secretary". He did take the car back and repair the defects the VW dealer had reported to us.

However, Tim rudely asked me, "How do they know the filter was three years old? Did they read the date on it?" I replied that the VW dealer stated that the filter was so old that all identifying information had worn off. I asked him why he hadn't changed the oil filter and his reply was, "Why should I"? He also refused to give my daughter a loaner car; thus she had to rent one for two days while he ordered the parts that he could have already ordered, had he been willing to talk to the VW dealer in Worcester.

The engine did sound much better, but on the way from Methuen to Worcester, once again the check engine light came on. My daughter took it back to the VW dealer in Worcester (and they did a check for free). They reported emissions problems that would cost approximately $600-$700 in repairs.

As I co-own the vehicle, I called Tim and he once more refused to accept the code that the VW dealer had found, and wouldn't order parts prior to my daughter returning. He also said that he would fix this one more thing, and that was all. This is in spite of the fact that we have a 30 day warranty.

My daughter will have to once more rent a car at her expense (she is a student, and it will come from her food and bills budget). This has been so frustrating, and 4 members of our family have made calls regarding these problems to Tim. Thus, he is also frustrated. But when I asked him why he would not accept the code and order the part ahead of time (given by the Worcester VW dealer), he said he would " fix the problem, like I said." I replied, "You still haven't answered my question." At that point, he hung up on me.

I would say never, ever do business with this dealership. I have never before in all my years of purchasing cars, had an experience as awful as this one. If the need arises, I will contact a lawyer, but hopefully this can all be finally resolved in the next few days.

I realized that the car was making a stormy noise. I took the car for a oil change on 10/26/09. While there were changing my oil, I was told that my front tires were very bad and that maybe the reason for the noise. I took the car to Good Year Auto Service Center to change the tires. They told me that the car needed alignment also. I agreed to do the alignment and the tires. Good Year told me that the car needed front disk brakes ASAP and that it was a safety issue that needed to be corrected. I declined repair for the brakes at Good Year because it was too expensive. I asked good Year to perform a diagnostic test about the noise. They did and told me that the car had transmission problem and that I needed to take it to AAMCO down the street from Good Year.

In the meantime I took the car for inspection which the car failed the first time. The auto inspection place asked me to drive the car for a bout 150 miles and returned for another inspection. After the 150 miles we took the car back for inspection. the car passed the inspection, but I was told at the inspection place to bring the car back to the dealer because the car did not run well and the car exhibited engine and transmission problems.I went back to Hughes Motors and explained to them that the car was not running well and that everywhere I went, Iwas told that the car has major engine and/or transmissions problems. Bill from Motor Hughes drove the car with me and told me that the car was fine and that the noise came probably from the fact that this kind of car is always on 4x4 mode and in order for him to help me I need to come up with some evidence/document or comments on paper from the Auto Centers.

from from On 10/29/09 I took the car to an Auto Center to replace the front brakes. The front brakes were replaced. The Auto Center put also a new right sid caliber, for the old one was rotten. On 11/2/09 I went to AAMCO Transmissions and asked them to check the noise and gave me a diagnostic and how much they would fix whatever problem they may find. AAMCO told me that the transmission has internal problem and needs to be rebuilt and that the estimated cost of repair is $2,500-3000. i called Hughes Motors and told them what AAMCO told me. Hughes Motors called AAMCO and discussed the finding. When I talked to Hughes Motors regarding what's the next step for me, they told me that AAMCO was not specific enough and that they need to see it on paper. On 11/5/09, I took the car to another auto center called Lee Myles Transmission. Lee Myles called me and told me that the car is indeed making a noise and that the noise is coming from the lower engine and that they wanted to come to for a road test to confirm the noise. They took me for a road test and explained to me that the noise was very bad and that the car needs major engine work. On 11/7/09, I took the car back to Hughes Motors with all my expenses as well as reports from both AAMCO Transmissions and Lee Myles Transmissions. The car is now in Hughes Motors possession. they said they will check the car and call me.