Christina of New Port Richey, FL, writes:

I purchased a new vehicle on Oct. 9, 1999.  The second Saturday which was Oct. 16, 1999.  I had to bring my new car in for service on the front brakes.  

I had also brought my grandfather in to purchase a vehicle while mine was being serviced.  I was paged over the intercom at the dealership to go to the service department.  I assumed my vehicle was fixed and I could leave.  However when approached by the service manager at the time, he stated we fixed your problem, however we have another problem.  

He took me to where my vehicle was parked. On the way over to my vehicle he stated that there was an incident.  We reached my car and he took me to the passengers side.  Both doors on the passengers side were crushed in.  He stated that the mechanic who was bringing my car back accidentally hit the concrete pillar when rounding the corner.  

The manager stated that the back passenger door would have to be replaced, and the front passenger door hopefully fixed.  They did provide me with a loaner.  

Also,  that same day, my grandfather purchased a emerald green Dodge Neon,  which he drove home thinking that he now owned the vehicle.  

On Thursday the 21st he was to bring the vehicle back in for some paint touch-up and a cleaning and oil change.   

On that Thursday the dealership took the vehicle away from my grandfather and told him he would have to find another vehicle that they could not allow him to keep the car because they found out that the vehicle had a lien on it.  This vehicle was a trade-in.

I talked to Ed Burback and Mr.  Paul Lokey.  They both have brushed off the fact that their employee made a major mistake.  They will not allow me to get another vehicle off the lot. I received attitudes from employees there involved.  The manager of the service department the day of the incident thanked me for not cursing or ranting and raving. But it has caused me emotional upset because now my vehicle is no longer a new vehicle because it has been wrecked.  

Also reference my grandfather's incident,  they did give him a ride home however did not provide him with another vehicle.  I did not find this out until the night of the incident Thursday Oct 21st.  My grandfather was very distraught, had to cancel any doctors appointments for that Friday and he cried for a while.  

I do not feel that this dealership has been professional, courteous, or people oriented. 

Can't argue with that assessment.  The dealership is obligated to fix your car and refund your grandfather's money.  You should then flee to another dealership before some other misfortune befalls you. 

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