Complain about a product or service

Lincoln Navigator

Fred of Columbia City IN (7/28/03):
I purchased a new 1999 Lincoln Navigator and all I've had is problems. I believed that I had 5 years or 50,000 miles on the warranty. My problems first started when the tires did not wear properly. After complaining several times the Service Manager at Dimension North replaced them. Next a sensor went out and that was replaced twice because the first one was defective.

Then the cover on my sunroof came off track and is now rattling. I'd have to pay $300.00 to have that fixed because my warranty was expired. They reminded me that it was a four-year warranty, not a five-year one as I thought. I was even trying not to drive it so much until the bugs were discovered.

Now, the Navigator won't back up! It will pull forward but won't back up. I called the 800 number of Ford and the lady told me they wouldn't know if Ford would pay for it until I took it to the dealership and had them look at it. The car sits on my driveway turn-a-round and I can't back it up to take it in. They will not pick it up, since my warranty has expired. I think Ford should repair my Navigator. They have all the paper work of all the problems I've suffered with this car.

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