Complain about a product or service

Lexus

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Toyota Sludge • Toyota Agrees to Oil-Sludge Settlement • Toyota Coughs Up • Toyota Sludge Complaints • Lexus Complaints

Julie of Port Jefferson, NY February 5, 2010

In 2004 I had an accident with my lexus suv. When backing out of a parking lot the floor mat got jammed onto the brake and caused the accident. My insurance went up because of this. At the time I thought my shoe got stuck but I knew something was wrong.

cathy of fort lauderdale, FL February 2, 2010

this sludge they say are in the engines on lexus. they only go back 8 yrs. i can tell you back in the day I bought a 1993 lexus 300 es and at only 50;000 miles everything went wrong with that car starting with the engine. I went through 3 engines! and when i finally gave up on this car i traded it with only 100,000 miles on it. I never drove that much and always changed the oil! My radio amp went all 4 window regulartors. every other part you can think of--radiators waterpumps alternators.

I believe that I had a lexus Lemon. I let them know that and they ignored me. I heard that that yr was a terrible car from car mechanics. I dumped so much money into one car that it is a total rip off that lexus never helped me. I spent so many times on the side of the road and this was a LEXUS. and so much money.

The years of trouble with a car just seems so unfair. The kicker is i traded it in for a Toyato Camry now I am going through all this recall! WHY me! I feel like even a million dollars wouldn't be enough for my life of hell with this company! I must be out of my mine to buy these cars!

Herbert of Altamonte Springs, FL February 2, 2010

RX300 - Oil sludge in engine due to poor engine design. I was not contacted about problem. Unaware of the service bulletin, I missed the 8-year deadline by a couple of months. Now, Lexus refuses to fully pay, though they did not contact me about this problem in a timely manner. I followed the appeal process to request reconsideration, but didn't do any good. Now, I'll have to pay several thousand dollars to get repair done. I chose to purchase a Lexus believing they were providing me a quality vehicle. What a shame that it is all a big lie!!! That goes to show you that with Lexus you don't get what you pay for!!!!!

ginger of marietta, GA February 1, 2010

condensation in both front headlights. Expensive to replace. I believe it is a manufacturer defect.

Bruce of Waukesha, WI February 1, 2010

I ordered my GX 350 new in Jan. 2007 Since the first day, the windshield rattles and makes cracking noise. Lexus has issued a service order repair for this problem. I have had my car to lexus 4 times to repair this defect. The last time they brought up the "specialists" from Illinois. When they finished, they told my wife that they couldn't hear any noise, but fixed it anyway. I was just back at Lexus 30 minutes ago, took the service manager Keith for a ride, he told me Lexus has done all it could and I should expect some noise when I drive. I still have 13000 miles left on my warranty and they will do nothing. He asked what I expected and I said that the windshield and dash should be replaced and Lexus should stop "nickel and diming" this situation and fix it right. He told me to contact Lexus. Great attitude from Lexus. Not only do they have Toyota accelerator problems they are hiding, but many other quality issues plague their auto's.

Allison of 115 E. Bellevue Place, IL January 29, 2010

My family has owned cars from Luxus since their first one came out in 1990 (a total of 4). While there have been some issues over the years we will now never be purchasing one again. After an accident that left me with a spinal cord injury I needed a car I could equip with hand controls. I tried to buy the first model of the RX that came out with knee air bags. I was sold the car and told that lexus would reimburse me for the installation of the hand controls up to 1000.

When they brought it to the hand control installation company the company informed them that due to the knee air bags they could not put in the hand controls until they were turned off by Lexus. This is because if the knee air bags were to be deployed they would break the hand controls, break the legs of the driver, and leave me without control of the car. Lexus simply stated that since it was a new car "the computer had not been tested after turning off the hand controls" and they thus could not turn off the knee air bag at that time but that they would work on it so that it could be done at a future date.

Flash forward approx 9 years, I just tried to buy the new RX. I told the dealership (the EXACT SAME ONE I WORKED WITH BEFORE) the old story and informed them that I needed them to make sure they could turn off the knee air bags. I then proceeded to get the run around from both the dealer and corporate for over a month. Finally, I got ahold of the secretary of the "customer service" representative who had said he would call me back two weeks prior who informed me that Lexus would not turn off the knee air bags nor could they help me figure out how to do so. I could contact the highway and safety transit authority on my own (no number provided) if I so desired.

In the end, they purport to have a disability program for drivers to make their vehicles adaptive, however they will provide no support in doing so if you want to be an independent driver. More than that, it took me over a month with multiple phone calls to numerous people to get the answer to a simple question which was asked over 9 years ago. They clearly do not care whatsoever about their disabled cliental. While we may be a minority of the market for them, it is irresponsible and disrespectful to ignore a question for over 9 years especially when they advertise themselves as a disabled-friendly company.

Dr. of Jacksonville, FL January 20, 2010

Since the purchase of the Lexus 2007 Rx 350, we have had issues with the headlight build up of excessive condensation that would last 7 days before it cleared up. We brought this attention to the service rep/advisor at the dealership where we purchased the vehicle. They told us it was normal. We disagreed and insisted it seemed unusual to have so much condensation inside the headlight. The adivsor would further explain it is not a problem and move on.

We made at least 6 complaints during the past 2 years of this issue when we brought our vehicle to get serviced and every time we were told it was normal. Until recently, at about 57000 miles, It happened to rain 4 days prior which left a large amount of condensatoin on the headlights.

Since I was very close to the dealership, I brought it in to show the service advisor. He admitted it was a defect and he realized he was wrong in telling us it was normal without checking it. Now it is past warranty and they want to bill us 2300.00 to fix it. I contacted Lexus Corporate and they basically want nothing to do with us and refused to do any repairs.

DETARAM of DAVIE, FL January 18, 2010

Cost of repair paid to the Lexus for head light replacement 1628.15 is unfair since it is a manufacturer defect in the lens design which caused condensation and should be paid by Lexus. Will never ever buy Lexus or recommend to anyone.

REY of IRVINE, CA January 14, 2010

Warning to SUV consumers: Lexus RX 350 is mechanically unreliable with a LOUD squeaking/rattling of the cargo cover! I would like to share my horrible experiences with the Lexus RX 350 & expose the mechanically unreliable RX 350 to all potential SUV consumers!

I purchased my new RX 350 in September 2009 and the engine has stalled on me twice already and the cargo cover makes a VERY LOUD & annoying rattling/squeaking noise! Even a technician/mechanic (CHRIS) from Newport Lexus told me that "the loud, rattling from the cargo cover is a factory defect that cannot be fixed."

I will also share them to all the BLOGS online discussing LEXUS vehicles, different vehicle websites (esp. LEXUS' main competitors in the car market), consumer reporting agencies, BBB, and related state/federal agencies...consumers must be informed about the LEXUS RX 350's unreliability. My HORRIBLE EXPERIENCES with the Lexus staff and this MECHANICALLY UNRELIABLE RX 350 (VIN: 2T2ZK1BAXAC009899) has been the WORST EXPERIENCE IN MY ENTIRE LIFE!

Other consumers need to know that Lexus' NEW motto is "The relentless pursuit of trouble-shooting a mechanically problematic Lexus vehicle" instead of their fake motto, "The Relentless Pursuit of Perfection..."

Kim of Fountain Valley, CA January 6, 2010

Purchase new 2004 GX470 for 58,500 out the door in 10/2003. After 64K miles on it as of 1/2010, there is oil seepage. I am out of my warranty. Dealer & Manufacturer will cover 50% of cost 2100. My cost would be 1050. I found out Lexus knew about this design flaw in 2006 and corrected it in newer models 2005+. Lexus had issued a technical service bulletin specifying this transfer case leak in 2003 & 2004 models. However, they refused to cover all cost of repair due to this design flaw. (Transfer Case Leak - oil seepage) I feel like I bought an expensive lemon. The lexus name is not as reliable as advertised. Their service is zero when you are out of warranty. I should have purchased a less expensive car and would not be shocked to see it break down after 64K miles on it!

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |