I leased a car through Lexus Financial Services. I paid all of my payments on time for three years. I returned the car, asked the dealer if there was anything else, and they said no. Two years later, a collection agency contacted me and told me that I owe Lexus Financial $800+ for wear and tear on the vehicle and that the account was in collections. I was very surprised. This was the first I had heard of the issue, but I paid the agency immediately. A month later, I got a major negative on my credit report. I contacted Lexus Financial explaining the situation and asking them to take the negative off of my credit report and they have not only refused, but they are saying they will not continue to review my case. There is no phone number to contact anyone and there is no name on any of their correspondence. This seems like a simple thing to fix, yet they are refusing. Do not deal with these people. Find another source of auto financing.
Consumer Complaints & Reviews
I had selected a single payment, then decided to set up a recurring payment and cancelled the single payment. The balance in my account is only for the amount(s) of payments, plus $500. LFC caused a $34 charge to my account and affected my credit status. We really enjoy our Lexus, but have now had two separate incidents with the dealership and now from Nicole of Customer Service, who I contacted on 7/12/10 at 4:30 pm PST about LFS deducting two payments from my checking account at Chase Bank on 6/28/10.
We wanted a brand new ES350 the next day after the purchase of the 2007 vehicle, but the dealership refused to do so. We were planning on purchasing a brand new ES or LS in 2013, but now this incident with Nicole and the salespeople at Santa Monica Lexus have turned us completely off from any further Lexus purchases. We're extremely disappointed with the service we've received from the dealership as well as LFS.
I returned my leased car 3 months early with 12,000 less miles than contract. Dealer told me tires were fine and then I get a bill after turn in for $871.50 for tires. They reduced it to $651.50 but I do not feel this is fair. The car was in very nice shape.
I am Personal Representative for my Father and Mother's Estate. I had covered completely with Lexus Financial the fact that they had both passed away and that we were returning the vehicle. I instructed the bank to not pay the automatic payment anymore as the final payment had been paid just before my mother;s death on November 9, 2007. My mother could not drive, the car had very few miles on it, and would be considered a cream puff. I offered to buy the car, but Lexus wanted to much for it ($28,000 I was told). The bank official did not follow my instructions, and the next payment was made on November 19 for $484.98. I notified Lexus Financial about this and was asked to forward all my identification by fax to a girl named Dawn. She wanted death certificates, tax ID number, Testamentary etc. I did that. Tonight I received a call saying I would not get the money returned. I have a total pit in my stomach. I have owned 6 straight Lexus automobiles.
This makes me furious to say the least. Also, my folks owned two Lexus vehicles before this one we are speaking of. I would recommend they do the right thing and refund the money. To say I am upset is a complete understatement.
Lexus financial agreed to defer my car payment. They sent me the necessary forms which I completed with a check. The form didn't have an address. I called Lexus,and was told it was okay. They had an agreement with the post office which allow the mail to be sent to Lexus. (2)wks. passed and Lexus had not cashed my check. I called them, they said they sent the wrong form, it should have had an address, now it's your choice what you want to do you only have (2)days before the payment due date. Which would be late if I mailed it.
I told them this is not my fault can you extend the date, something help me out. I did what was asked of me. After going around with (4)different rude people. I spoke to Adam who said he was an supervisor. He had me fax a copy of the form (which I had made for my records)to him and I gave him my check info. Lexus cashed my check. And are now calling me everyday for a week, saying although they see the notes from Adam, they don't have the form, they don't know who he is, and even though they cashed my check, they are going to come and take my vehicle. Isn't the money binding?
