On 1/21, we purchased a 2009 Chevy Silverado from Kerry Chevrolet in Alexandria, KY. The sticker price of the truck was $29,505.00. We had a 2002 Silverado with $10,500.00 left to pay. The dealer agreed to pay off this loan and from our understanding, not add anything to the new loan. We negotiated payments and came to an agreement of $425.00/month. The day after we purchased, 1/22, I had the chance to really read the paperwork. It turns out that Kerry raised the sticker price of the new truck to $33,309.93. They did this without telling us. On paper, it looks like we got $10,500.00 for the trade in but according to the paperwork, they added $3,500.00 due to net equity.
This part of the paperwork can hardly be read with the print not being lined up correctly. It took me several minutes to figure out what the dollar amount in this box was. In reality, $3,804 was added to the price of the truck. Again, at no time did anyone explain that this was being done. Also, prior to us purchasing the vehicle, Kerry had been advertising on the radio $7,000 in incentives. We only got $5500 in incentives. I even communicated with a person named Kelly ** via email about the $7,000. We tried to resolve this with Shea **. From the beginning, he had his facts wrong and was very defensive. He said we were told the trade in was only worth $3,800. Not true. No one told us what the trade in was worth.
I arrived as the salesperson, John **, was leaving with a service person in our trade in. When he came back, he never said a word about the trade in was valued at. As a matter of fact, KBB said $6800.00 in good condition. He lied, saying my husband threw a fit when they told him that. That never happened. He told me that paperwork was signed and deals discussed before I got there. Again, not true. My credit had to be added to get the loan to go through and at no time did anyone discuss with me what was being done to get us at our payment. He said that everything was on the negotiation sheet. Again, not true. The only thing we signed prior to the official paperwork was a sheet with a lot of handwriting on the back and we signed next to the payment amount of $425.00.
I asked him to send me a copy of anything I signed, other than the official paperwork, with info about raising the truck price or the value of the trade in. He would not. It may be worth mentioning that the particular piece of paper that we signed with the payment amount had been folded many times and the only part we got to see was the payment amount of $425.00. He tried to say we bought the truck 2 weeks ago. We just purchased it on 1/21 and I called the next day on 1/22 with the questions about the price.
He was supposed to call me on Monday, 1/25. He did not so I sent an email to him, the financial person and both salespeople we spoke to. Kerry Chevy/Shea Barth does not have their facts straight, cannot explain why they did not tell us anything about this and says that everything is correct on their end. Not true. If there is something with my signature on it, other than what I mentioned it, then it is a fraudulent document. I have all documents that we were given.
