In August 2010, I bought a Sorento and a Cadenza, the former was for my wife. On July 3, my wife got involved in a car accident and the insurance company of the other driver is paying up for the damages (he was at fault). I drove the car to the Kia official garage in Salwa on the same day (after completing all formalities). The car suffered damage to both doors on the right and all side airbags opened, plus the driver's seat belt damaged. Well, it is September 13th and the car is still at the garage. Every time I call, they are still ordering parts. Either they are lying or they are totally incompetent. I talked to the manager yesterday. He was very apologetic and said he will call the repair center and come back to me immediately. I am still waiting. The car has clicked 9000km and should have been replaced as it is brand new. I am now planning to get rid of both cars and buy something different (the cars are good but the service is shameful).
Consumer Complaints & Reviews
My problem has to do with air bags on the Kia Sedona minivan. I was in a mall parking lot pulling out of a postal station and struck a concrete light pole driving around five mph. This lowspeed impact should have been a minor amount of damage. It turned out to be a major amount because both front air bags deployed. The van is still in the shop and the last estimate we had is $9,400.
This does not seem right for such a low speed impact. At the time that I hit the light pole I am thankful that I was looking up at an overhead clearance bar or the physical damage could have been alot worse than a airbag burn on my arm. I have found a news release from the Insurance Institute for Highway Safety finding that the air bags deployed at low speeds and the bumpers failed. The damages in their tests on Sedonas were the highest they have seen on any vehicle. I am very afraid to ever drive this van again.
