Kia

For all you women haters of the Kia television commercials that think Kia is sexist, the "Mr. Sandman" commercial to be exact, unless you ever had a penis, you aren't going to "get it". It's a man thing. Go with the flow. You don't see us men whining and complaining about all of the feminine hygiene products that bombard us during our television time. They're just gross and disgusting. Yeah, you bleed, yeah, you stink. Deal with it. Men are breeders. We eat, sleep and think sex. I guarantee that if your physical looks were like the bikini clad models that auditioned and were paid to be in those commercials, you will be standing in line with the rest of them.

This is an extremely bad experience. You people took my license copy, gave me trial for the vehicle liked by my son, took my final offer, took sign on the same, took my credit card and then tell me the vehicle is already sold at almost the same price that I offered! Anyone in my place will have the right to feel cheated by KIA, and I have all the more, as this was my 1st vehicle purchase in Canada. It was going to be a first vehicle for my son. It was the only vehicle seen by him and he had liked and the sum of offer I made was just by chance meeting with his birthdate (coming soon). I thought and expressed to you that by chance this is a special number that I had offered as final number.

You and KIA may not understand the pain, but it is shocking that some person at the company like KIA will double-play like this for few bucks. It is shocking and, as I said, a very sad day for me. I feel like sharing this experience with KIA headquarters and seniors. KIA has definitely lost a customer for 2 more vehicles - myself for Optima which I had seen at the same place and another vehicle I need for my wife and many more which you will never know, as I will definitely like to share this experience of KIA/Hyundai with 12000 of my colleagues .

I have a brand new Kia Sorento 2012. About one month ago, my car suddenly stopped when I stopped at a stop sign. Fortunately, I could restart the engine again. I went to a Kia dealer service center to report it. They could not find any cause. Yesterday, it happened again. My car suddenly stopped when I slowed down and pushed the brake at a stop sign. I am getting scarred about this sudden stop. Anybody knows what causes this problem?

Why did my valve stem for my 2010 Kia Soul break? This will cost me $200.00 to replace. I love driving my little Kia. I was told Montgomery Kia/Chevrolet Preston Hwy Louisville KY personnel that, it is not covered under bumper to bumper warranty. They said that it is manufacturing defect and it was not broken by them. The stem is not covered by the warranty.

A reason why it broke is that a long stem air hose chuck was used to replace the air. Individuals wiggling the long extension air chuck can bend and break off the computerized air valve. I believe in keeping good air pressure in my tires saves gas and tire wear. I believe that whether I had used or service attendant had used a shorted air stem chuck on this valve stem to this tire. It still would have broken off. And when the air hose extension chuck used on this tire, air hose was removed for air stem of this tire, the stem came with the extension chuck. This tire on the driver side front has several times registered air pressure was low on my dash lights the last six months. The tires on vehicles sometime lose air pressure. The weather changes from normal temperatures to lower cold temperatures.

I was told by one of Montgomery Kia technicians that this is manufacturing defect of the company that makes this computerized valve air stem. While I was making an appointment with the dealership to replace the defective stem, the air stem on this tire had lost air pressure while my Kia Soul was in motion on the highway. This would be considered a blow out. As my Kia Soul was sitting still, the tire went flat immediately.

I have very good records of service done on my Kia, which all recommends service checks have been done at Montgomery Kia. The manufacture defective valve stem broke and deflated at car service station. I had them replace the air stem with regular valve stem, which since 2008 most vehicles have this feature letting you know when tire pressure is low. This is a very good feature on my Kia. By the way, if anyone has a Hyundai 2008-2012, you have the same computerized valve stems in your tires like mine. Valve stem on a tire before 2008, you basically had to rip up the metal rim of a tire or unscrew the core of valve stem out for a tire to go flat, not because the valve stems were manufactured with defect parts. The computerized valve stem to me has alloyed (metal) fatigued. I believe in safe lighter vehicles, but you need dependable tires, rims and valve stems on the vehicles. If your engine blow-up, you will come to a rolling stop. If your computerized valve stems break on one your tires, you may be in an accident.

If this manufacturing defect from a company that produced this computerized valve stem to me, should this be a recall from Kia. How many vehicles that are on the road that this company manufacturing defective computerized valve stems? How many Fords, Chevrolets, Hondas, Toyotas and Kia on the road today?

I got all my service schedule work done on time at the Kia dealership (All Star Kia). My Kia Rio stopped on my wife on her way home. Because of the 10-year, 100-thousand mile warranty, I had it taken to the nearest Kia dealer (Citrus Ford Kia). They asked for all my service records which I got from All Star Kia. I was told I was in good shape because I had all my service work done at a Kia dealership and on time. My car timing belt broke and damaged the motor. So they submitted it to Kia for approval. After wasting two weeks of my time, I was first told by their customer service rep that she found out I only had two oil changes so they denied.

After informing her that I had my records, she checked again. The next time, she said she had good news, after looking at my records she asked the district manager to reconsider my claim. She called back to say the district manager found a copy where they made a note on one of my service records to have the timing belt looked at. Although I had all my records, the service rep at All Star and at Citrus Ford looked and had not found that. When I got the copy from the District Manager, you can tell he had altered the paperwork. Timing belt is scheduled to be changed at 105,000 miles, I have 82,000. They said you must have it looked at at 60,000. To top all that, they kept my car two weeks and charged me $500 to check the timing belt, which I told them that was the problem. The warranty is just a selling point.

The check engine came on, so I took to it Kia/Carson on Thursday. I was advised on Friday that the catalytic converter is bad. Needed my service records in order to see if they will cover. The car has only 66,474 miles and should be covered under Federal Emissions Warranty. When I called to confirm what code was coming up, they advised P0430. It is now the following Wednesday and are denying because I cannot provide further service records. Now, they are telling me that other codes came up which I believe they are reading those same codes that was on my last service record provided only 2,000 miles earlier.

My husband went into the dealer to talk to the service manager and he decided not to get off his phone call and come out of his office to meet and discuss. He has still not returned our calls. This is not the first issue I have had with my car. I will never buy a Kia again, nor should anyone else. They do not stand behind their product and are not consumer friendly. I'm a very dissatisfied consumer.

I have called several times, but I can not wait longer than 30 minutes while at work. I tried the web, but I can't register as the error says my birthday is wrong. As stupid as this may sound, I tried several times to get on auto pay since I had moved several items that when I stopped getting invoices, I assumed I had finally been successful. And as I had a new bank account that I was using for bills, I assumed the payment was coming out of that. I didn't realize I was in arrears until a collector called and threatened me. I paid the arrears and still can't get them on the phone or the web to get auto pay set up. I haven't gotten a bill this month. It is a very pathetic customer service. I am just trying to give them money.

I was watching Iron Chef with my little girl, and all was fine until your Optima commercial aired. Do you really still need to degrade women and show scantily dressed women to sell your cars? I am disgusted at your lack of consideration toward educated women and mothers who do want their little girls flashed with sex symbols who stroke some guy's ego due to a choice in cars. I was actually considering a Kia next but not anymore, not until you represent a respectful company and product in your commercials. Thank you in advance for making a better choice to reach customers.

I took my 2006 Kia Sportage EX in for routine service at the Young dealership in Lansing, MI 6 weeks ago and asked to rotate my tires. They broke a lug nut stud on my right front tire and had to order another one (took 3 days). On 4/16/12, I took it in again for routine service. This time they broke 3 studs on my right front tire. Again, they had to order it. I'm still waiting. Is there a problem with Kia's wheels? Or is there a problem with this dealership? My Kia is a 2006 model with over 180,000 miles on it. I am extremely satisfied with this vehicle but again, is there a problem?

We had to change our battery 3 times in one year. I asked the Kia dealership at one of their regularly scheduled overpriced maintenance to check why the battery is not staying charged and they told me nothing. A 19-year-old at the local AutoZone listened for five seconds and told me my alternator had a bad bearing. Now, it's time for inspection and the check engine light won't go off, so my mechanic tells me I have to take it to Kia to have them re-flash the software because it doesn't recognize the VIN. They charged $95, told me it was fixed, but the light was still on, so I go back inside and then they tell me, oh yeah, the computer is shot and its $2,000 to fix it.

My mechanic is putting a rebuilt computer in for $200. I must still take it to the dealership to be re-flashed with Kia software, so that's another $95. I feel that Kia is a cheap piece of crap, I won't buy another one, and I won't pay for their outrageously expensive maintenance.

We purchased a 2008 Kia Rio for our son to use before he graduated high school. In the 3 1/2 years since it has, it barely had 30k miles on it. Our son reported while driving it 2 weeks ago, that it jolted and he thought he had a blowout, but upon checking it, the tires were good. However, the right front wheel was free to float forward and backward in the wheel well. The Kia technician was quick to advise us that the person we had who welded the control arm did a poor job and it broke. He was immediately advised that the car was purchased new and other than oil changes, it has never been mechanically worked on. The service manager said they would submit it for warranty approval. Two days later, it was denied and we were informed that the operator hit something and broke the control arm.

What happened to the expert opinion stating a bad welding job to breakage caused by damage? This isn't my first time around the block and I know when smoke is being blown up my shorts. The denial came from a supposed Kia rep. The Albuquerque Kia ran me around for a week to even get this information from them and would not follow up on information leaving me to them. One of their people even had the ignorance to even say "aw boo!" What was that supposed to mean? But they have my car and I understand what a mechanics lean is.

I purchased a Kia Sorento back in '03 and have always taken my car for major services to the same dealer since. Recently, my car has had a vibration on acceleration and runs sluggish. There is a rattle on acceleration as well. To make my story short, I took it to the dealer and they "checked" it out and told me it needed spark plugs and wires replaced to a sum of $469.00. I got it done. A week later, I was having the same problem. I made another appointment. They "checked" it again and said it needed coils to the sum of $444.00. I asked if this will take care of the problem. They said yes. Today, 4/9/12, my car was towed to the dealer: same problem, only worse! The dealer said they will "check" again, but they will not cover the fix if it is something else. I told them that's what they told me that was wrong; therefore, I am not paying one more cent!

It makes me sick to watch the sandman Kia commercial. My young daughters watched that. What is wrong with you people? It's so degrading for women. Can't our children watch television without being bombarded by sex? Geez, it's about a car, not about sex. It makes me sick. What have you become, numb to morals. I'm the Virgin Mary, but we have to start drawing the line somewhere. I will never buy a Kia now, just for the fact of the commercial. I will do everything in my power to talk people out of supporting any company that does that.

Performance and customer service from dealership: I was never given a chance to drive my New 2012 Kia Rio by the salesperson. Being a woman, I felt they took advantage of me. No test drive, who does that. It was a cash sale. Yes, that's right. I shelled out a cool $ 19,924.05 and now, I am getting treated like crap by the local dealership. I was not told there was not a spare in the trunk. So all this time I 'm driving around thinking it was a spare not a box and a small compressor that doesn't work. It took me having a flat on a cold snowy day with my baby in my car. They refused to send a courtesy shuttle for me and kept giving me the run around. I then called for roadside service which showed up 1 hour later. I could change the tire and the hole was too big to fix with the so-called repair kit, what a joke. That is just one issue.

Second complaint, the gas mileage is not what the sticker price claimed. I spent too much on gas with that car. And third complaint is the car drives lousy and rough, it doesn't even drive like a new car, no smoothness, and I feel and hear every bump in the road. It has a pull and drives real slow and doesn't take a hill at all. The car has no power at all. What liars to get a sale. These people should be ashamed of themselves. Poor service and no care for the customer now that they have got my hard earned money. Do I take a loss and trade or just sell the car out right and go to another dealership? I knew I should have gone to Ford.

I guess you live and learn you people are real jerks. Now, they have my car that was towed to them. They have no tires on hand and had to order one at my expense, $100.00 to be exact. And, they refused to give me loaner car until this issue could be resolved, but I raised so much beef with them they finally obliged me and gave me a used Sonata to drive. That is the least you could have done. Do I sue or wait and see what Kia is going to do about my car.

Twice they tell me nothing is wrong with the car, I drive it daily and I know that there is. I even had my son fly in from Virginia to drive it. I figured maybe it was operator error. Wrong, it is that cheap made car which should have been recalled in my book. The overall performance is shabby to say the least and has no high quality performance and for a 2012, it drives like it is 6 years old or more.

I have a new 2012 Kia Optima SX turbo with 3k miles and three months old. All of the seats are coming apart at the seams. Kia warranty is telling me that it is wear and tear and refusing to take care of the problem. The warranty is terrible and only looks to refuse all claims. I have gone to two dealers and as far as the regional manager and they are refusing to fix it. Don't believe the warranty claims. 10 year 100k miles is just a lie to get you to buy the car. What a shame when they looked like a company that was building quality products finally gets away from their poor reputation.

New 2012 4cyl GPI AWD Sorento - Initially got 12mpg city, got excited when it started to get 14mpg. Now, it's down to 10.4mpg. Have just over 4k miles on the vehicle. I contacted consumer affairs and was given a number to reference with the dealer service. Service found nothing wrong with the vehicle.

I can get better mileage with 8cyl hemi. This is totally wrong and needs to be dealt with. My options are to trade it in and lose money, or look to the market or legal for help.

2004 Black Pontiac sold car that have been wrecked 4 times and in test, never went down.

KIA (Sorento) has a factory defect, which is not being disclosed at the time of purchase. The gear shift switch assembly has a shift cable that tends to malfunction. I want this to be noted. Should this part defect occur in the future, it will be replaced without cost.

This is the second KIA I have bought. The bumper I needed was the wrong one. When I got the right bumper, the brackets were not with the part. This tells me I will not ever purchase another one. I have recommended this car to a lot of my customers, and I will certainly will not do it any further. I will tell them to steer clear of KIA.

Car caught on fire from the rear. Fire department called to location of the car fire. Indianapolis police officer left my daughter on 465 to walk home to Carmel.

I hate your pornographic commercials. Have you no shame? Do you not know that young children are watching television? It's offensive, degrading to women and just adds to all the other garbage that is on TV. You must be pretty desperate and feel like your product can't sell itself, resorting to such offensive tactics. I will never consider buying a Kia or Hyundai, just the name alone conjures up negativity in my mind!

The KIA Optima commercials are offensive. They are sexist, exhibitionist and not appropriate.

I have a top of the line Kia Cerato 2010. I am frustrated with its sun roof. I went to the agent in Egypt on 10/13/2011 to fix the problem but they told me that the spare part cannot be found and to date, 3/20/2012, it still hasn't been found. I think the problem is with the roller. Please fix this problem because this could tarnish the reputation of Cerato. Thanks for your help.

I am suffering because of my sunroof in my Cerato 2010. I went on 13/10/2011 to the agent in Cairo to fix my sunroof, but till now, they are telling me that the spare part is not found (I think the problem is the roller). I am very frustrated and I hope to fix this problem with an agent in Egypt sooner. Thanks for the help.

2003 Kia Sorento heater and lights in the center dash controls: I bought it brand new; second was sold in GA in 2002. The heater has never gotten hot or even warm. On cold days, it takes about 20 to 30 minutes of driving to get the inside of the car—bearable but still cold. It has been in the shop multiple times and the service department says nothing is wrong. If you turn the fan on more than low it will stay ice cold on the inside of the car forever. Also, on cold days (below 38 F) the center dash control lights will go completely off or cycle over and over very fast so there is no control over any of the functions until the lights settle down and stay on normally, which is when it gets warm (bearable, the chill is mostly not bad) in the car.

This has occurred since it was a year old, but the problem with the heater not working kept our attention after sending it in for a couple of times on the light problem. I do like the fact that it still runs and drives good with all service work recommended being done on time most of it at Kia, although the oil and filter changes were done elsewhere most of the time unless it was scheduled for service work at the same time. I installed a new set of spark plugs and actually did a couple of oil and filter changes myself to make sure it could be done by me if needed.

I kept all paperwork. We just gave up on the heater being broken and learned to live with it after 5 years or so went by, but these problems have never been fixed for even a minute. I'm totally dissatisfied with Kia service on these two problems. A few months ago, the crankshaft pulley bolt broke and stranded us at BJ's Gas pumps in Cumming, GA on Saturday night on Thanksgiving weekend. So we had it towed to Kia Mall of GA where we bought it and had to raise Cain for 6 to 8 weeks before they finally reimbursed us for the tow because the bolt had been replaced on a recall notice at their service department in 2007, I believe. I have never had to spend so much money on service work to keep a warranty in force, but in the long run it has been worth it because I just picked it up after having to replace the electronic crankshaft and camshaft sensors at 92,000 miles and they did replace the leaking valve cover gaskets under warranty.

I did have to shell out $1620.00 for this trip to the shop, replace all the belts and change out the anti-freeze. Hopefully, it will keep running without any further serious problems for a year or so to make this trip worthwhile economically. I would buy another Sorento, but I would definitely not accept any excuses about not correcting any type of problems such as the ones I've had with this one. All in all, I am semi-satisfied with the Sorento. I have never kept an auto this long before except my 1998 Expedition and I have spent a whole lot less money on the upkeep for the Expy. It just loves gasoline so much I cannot afford to drive it much and it isn't worth much on the market to sell. So I will keep it around as long as possible and give it to one of my grandchildren one day if they want.

I've been trying to get replacement parts for a 2012 Kia Optima. Their distribution center sent 3 shipments and all 3 were damaged. I was told that Kia ships parts in plastic bags (stupid) and they are not packaged in corrugated boxes. Of course, when I called their customer service hotline I got someone from another country. Their logistics needs an overhaul.

Do they realize that every shipment that goes out wrong ads cost to the company's profit margin by pulling the order a second time, packing materials (plastic bags?), shipping costs and then having to re-order inventory because of replacing available stock. Anyway, I'll never purchase another Kia product.

I am disgusted with the "Mr. Sandman" Kia TV commercial. How dare you use women in such a sexist way? Which planet are you from? MaxoMax Galaxy Triple Y? Get a life! Get real! I will never buy a Kia. I will tell my friends and relatives not to get a Kia! Sexist people!

The commercials are so inappropriate--women in barely nothing! There is enough trash on TV without you, all, adding to it! My children watch those commercials. You should wait until after they are in bed if you want those kinds of commercials! I will never buy a car for a company that needs to use scantily-dressed women as a tool to get sales.

The engine went bad in my Kia Forte SX. I understand my car has 20,000 miles on but Kia refusing to replace it because they say it was my fault because I didn't have enough oil change receipts. Then the service manager told me Kia has a policy that they won't honor warranty if you got service elsewhere or if you use an aftermarket oil filter or oil. This is truly insane, then they want me to pay them $6000 to repair.

The doors have been stuck open several times, which really sort of puts a damper on long trips. It is a severe safety issue. I have manual doors, and we have it towed when this happens. But they insist there was no latch issue, even though we've had multiple failings. (Our neighbor with power doors has had them open sporadically while traveling 70 mph with kids in the back!)

Further, I have to change the headlights (both, and both high/low beams) quarterly, because the alternator doesn't regulate the voltage well and you can actually see the lights getting brighter/dimmer. They blow out fast, and I have been stopped by police no less than six times (three with "fix-it tickets" where I have to take it back in the next day and show them it's been fixed).

I also had to pay for new power steering hoses because of squeaking. Fairly costly. The latest is my breaks slip regularly, and ABS is not covered under not a warranty repair. Why brag up ABS if the brakes don't work at all? ?

I had to have my whole dashboard replaced at 62000 miles because it was defective. Now, my dashboard is doing the same thing. I was told that because my warranty was expired, the defective dashboard could not be replaced. The airbag that is in this car is part of the dashboard. What happens if the airbag deploys while my 12-year old is sitting in the front seat? I called the consumer line and was told that I basically was on my own.

My wife took our car to Kia for a performance issue. Under the warranty, they repaired the issue which was a cylinder coil but told her that the MotorCraft spark plugs used by Jiffy Lube in her last tune-up would have to be replaced at our cost. They told her we would have to pay to have the proper Champion/KIA plugs installed. According to MotorCraft, these are the proper spark plugs for her make and model. Will they next be telling me what brand of motor oil to use when I get an oil change? I thought it was illegal to force someone to buy specifically branded parts.

I bought a new KIA Sedona 2006 van from Halleen KIA in Cleveland, Ohio. From the very start, there has been a problem with the transmission slipping when I go from reverse to drive. On long trips when you come to a stop and resume driving, there is a violent jerk as the vehicle shifts. The sliding door on the driver's side won't open at all. Last week I had a wire from the theft protection device come off and the car wouldn't start so I had it towed to Halleen KIA in Cleveland. The service manager called and asked me who installed the theft protection device, it is not factory installed. They charged me $105 to reconnect the wire, and the service report said it was a red wire from the starter that needs to be fixed (a total lie). I contacted the owners of Halleen KIA about the theft protection device and the comment of their service manager by email.

I was told they would look into it. I have heard nothing further. I bought and paid for a new van, so if the theft protection device isn't factory installed I asked by whom and when was it installed. When I bought the van, it had 1200 miles on it, but I was told that was allowable for a new vehicle. I believe I was sold a previously sold van that was returned to the dealer and resold as new.

i have been having trouble putting fuel in my 2003 Kia Sorento. My warranty has already expired. I did get a recall letter from Kia for the fuel filter replacement, at which time I felt sure this was my problem, and since it was a recall, would be taken care of by Kia. They explained to me that the reason it was recalled was because it was not listed in the manual at all, as something to be changed every so many miles. They sent two pages to be added to the manual. My local Kia dealership did change the fuel filter. That same day, after trying to put fuel in the car, I find nothing had changed. I called them and asked them to look at it again, and took it back several days later, as they were to change another recall, known as the induction control valve, and check my fuel tank once again.

They told me that a charcoal canister located in the fuel system had come apart, and I now had charcoal debris in my gas tank, which of course was not covered, and that part was $134.90, and the labor would be $199.00. I went home and went through my manual for a couple of hours trying to locate this charcoal canister, to better understand how such a thing could happen. After having no luck locating it in the manual, I called Kia, and told them my dilemma, and asked them if they could tell me where in the manual this part is located, and are you ready for this? I was told it was not in the manual, because it was not listed as maintenance!

I asked well how would anyone know it was even there, if it wasn't listed. They said it was just a part that was never to be changed at any point and time. Now I'm going to be out $350.00, on a part that no one knows existed, nor was ever to be changed. I write this in hopes that it will help anyone else, who is having similar problems. If your fuel spits back at you, or you have to dribble the fuel in, it may be this part that no one knew about, or was not a part that should ever need maintenance. Sorry, but a Kia is not in my future.

Commercial: I am angry with the pornographic commercials Kia is playing and will never buy a vehicle from them because of their ad.

A part was replaced by Kia when the car was under warranty and now, it is not working again. The car just ran out of warranty by 2,000 miles. Now, Kia states the warranty just ran out and they will not cover it. The district manager for Kia Motors is a J. **--not friendly or courteous. The Kia Motors customer service guy is uneducated and cannot read one note. He was confused and unresponsive. At first, they said they will cover a part of the repair, but now, they are saying that they will not and they never offered to even help. Don't buy a Kia.

I am so disgusted with the language in your commercial on American Idol. I hope someone in your company goes to jail. How do you think I or anyone watching would feel if Ford Chevy or Toyota, Coke, etc., used language such as that used in your commercial last night. Which so called genius, I wanted to use a worse word, decided to use one of the most profane word sets in the English language as a descriptor of your product. I would have considered a Kia as our next car. As of right now, I would never enter one of your showrooms. You owe America and me an apology. What a shame. You are better than that.

I am totally disgusted by your recent commercials advertising Kia cars. I can choose what television shows come into my home but I can't choose the commercials. You shouldn't be allowed to put such crap on TV. I would never buy one of your cars!

I bought a Cadenza 2011 (brand new) from Saudi Arabia, Dammam branch. Vehicle VIN no: **. The car makes very strong sound when I just run the engine on. It is strong enough to shake the car. Anyway, the car was checked by the KIA agency in Dammam more than 8 times, due to the regular checking every 5,000 km and other checking for the particular defect as well. They promised me after every check that they'll fix the damage, but actually it is not fixed yet. I ask you, as you are the main center to deal with and stop them giving bad picture about KIA product by manipulating with their customers. I need the car to be fixed, if it is fixable or changed with a new one if it is manufacturer's defect, as soon as I will not be forced to complain at the costumer production affairs or complaining on the daily newspaper. I appreciate your cooperation and thank you in advice for your quick reaction.

I went to the Generation KIA 1788 Route 112, Medford NY 11763 On Sunday, February 12, 2012. When I first walked in on one acknowledges or offer help. After 10 minutes I finally walked up to the front desk to ask for help. Unfortunately they seem to be more interested in their lunch then in helping me. I felt like they could care less if they helped me or not. So after another 10 minutes I left and went to another dealership. Very unprofessional dealership.

My 2008 Kia Sedona started making clanking noise on startup at about 50k. It was brought to the dealer to be told it was because I was not using a Kia oil filter and the aftermarket cartridges don't have backflow valve to prevent oil from draining after sitting.

I bought a Kia oil filter brought it to my oil change place and they told me that their filter doesn't have one either. I then brought the van back to the dealer and they quickly changed their story to as long as it goes away when pressure builds it is ok.

Well now at 80k miles, it is louder and lasts longer than it ever has. I brought it to a repair shop and they told me of a huge problem and multiple TSB referring to this problem. To make the long story short, the tensioners are going bad too early and come to find out it is almost a $2,000 job to get it replaced.

I called Kia and they basically told me to go to hell, they weren't going to do anything about it because it is under warranty. Well this was my first Asian vehicle and will be my last for sure. Did anyone else get screwed by Kia for this?

I felt if they knew there was a problem they should have fixed it. I cannot be good to have the chain turning without oil on every startup. They didn't even offer to split the cost when this was brought up. The exact reply was "we aren't gonna do that, it's out of warranty and it's your problem".

I brought my van to a dealer and parked it until I saw someone looking at Sedona's and then I started it. The look on their faces was worth it. The customers left immediately after I told them the vehicle only had 80k and Kia wouldn't help with the repair. Shortly thereafter, the police showed up and told me to leave.

I called the official website of Kia asking if there was a recall on the Kia Sedona vans. The headlights go out every 3 to 4 months. I thought I was the only one, but I saw several hundred complaints about this same issue on many different websites. The customer service person stated that I had to pay to get it checked out. I told him surely I was not the only one with this complaint. I asked him sincerely if others had complained about the same thing as myself. He was very rude and stated he would not discuss others' problems with me. It was just a general question. He stated that Kia did not see it as a problem. I think it is. Please look into this issue. Thank you.

In June 2009, I purchased a new 2009 Kia Sportage with manual transmission. About a year and a half later, I noticed that my vehicle was not shifting correctly. I took it into Lowell Gervias Kia (where I purchased the vehicle) and they said they would run a diagnostic and call me with the result. After waiting most of the day for a call, which I never received, I called them. I was told that the clutch was completely burned out along with other parts of the transmission and the cost to repair was $1,400.00. Then, they followed this up with "Unfortunately, this is not covered under your warranty." I told them that I only had about 32,000 miles on the vehicle and asked how this could happen. They said that I drove the vehicle very hard and burned the clutch out by my driving.

Before the Kia, I drove a 2001 Saturn coupe for 8 years and never had a clutch problem. My driving habits have never changed. Just the distances I drive to and from work and home have changed. I was extremely upset at the audacity of being told that my method of driving was responsible and in no way was it defective or cheap parts. I have not returned to this dealership for any service since then and I refuse to do so. Since Kia was so kind to voice their opinion to me as to what kind of driver they think I am, I have now made it my responsibility to voice my opinion to anyone thinking of purchasing a Kia, not to in their best interests. All I do is tell them my story and they quickly look for another automaker.

Kia South Atlanta has to be the most unprofessional and dishonest business that I have ever dealt with. I had two diagnostics prepared from two other locations free of charge on my 08 Kia Rio due to the check engine light. The car broke down 2 months after I purchased it (Fayetteville Ga)on the misfire of a plug . The steering wheel cracked up after 3 months and it was not covered on a new car. The same problem re-occurred. The dealer charged a diagnostic fee of $89 that was to be refundable. The first time the exact same problem occurred, it cost $145 not including my personal towing fee ($50). This time, the same problem cost $216 and the $89 for the diagnostic was not refunded.

First, they don't keep their word, so get it in writing. As a first time owner, I expected better treatment; however, I learned my lesson. Service is horrible. They were supposed to call me. When the vehicle was ready repaired, there was no call. I took the car to them at 10:30 on 1/30/12 and it was to be ready at 5:45. They didn't even call me. I called Kia South at 5:40 and they stated the auto was ready. However, upon arrival, they charged for the diagnostic and the auto was, in fact, ready.

I am very disappointed in the service and I feel that I should not have to pay the $89 fee when I had already had that action performed which identified the problem. Consumers need to be made aware of hidden fees because Kia will not. I paid $89 for a problem that was identified before I even went to Kia South for the repair. Beware, as a new car owner, the 100000 mile warranty is no good and the service also. Thank God it's almost paid off. I will never deal with Kia again.

KIA in Mentor, Ohio advertised: Drive home a used vehicle for $199. Not $199 a month or $199 down. For $199. The ad goes on to say how much they have marked down their KIAs. Well, when I went in twice, after I heard the ad, a month apart, for the $199 cars, the salesman looked at me like I'm crazy. I told him what his ad said. He said, "Well, we have 2 maybe. One needs a motor; the other, a tranny."

Each time I went there, I was told the same thing. He didn't say "Oh, I had 10, and we sold them." He looked at me with a smirk on his face. This is false and misleading advertising! I have again heard this ad 2 weeks ago.

I brought my 2008 Kia Sedona and it now has 61,000 miles. Now off warranty and since I got it in March 2011, I have been to Kia every other month with the check engine light on. First, it was gas cap, then something in the gas tank, then hoses and then last time I took, I told them I was unhappy. I contacted Kia headquarters and made a fuss and was going to sue if they didn't fix it. They were milking it until my warranty was gone and had to pay out of pocket. So they fixed it and never came on for 4 months and my car got 900 miles over warranty. And guess what, light on again. I'm taking it to dealer and telling them I'm done with them.

I bought it in Delaware and lived in MD. Since I moved to WV, I have to take it to Clarksburg WV Kia and they are worthless. They don't know what they're doing and the service manger doesn't give a crap about my problem. So I drove it back to Delaware now and taking it to them. Let's see what's wrong now! I will never by Kia again. I'm sticking to Chevy. I won't recommend them to anyone

I bought a Kia Cerato in February 2011. Since I had this vehicle I've experienced a vibration when it is in 3 gear. The car went in for the gearbox to be repaired or replaced. Unfortunately after 3 weeks being sent from one gearbox service center to the other, Kia South Africa can't get authority from Korea to get the gearbox replaced under warranty. It will be send again today for a 3rd report but even this might not get Korea to condemn the gearbox. Kia SA are not prepared to provide a loan vehicle as it is not policy nor do they have a spare gearbox to replace until they can find the cause of vibration. In the meantime I can't get to my customers and this can result in me losing my job. This will be my last Kia vehicle!

Yes, these cars have problems and they can be extremely expensive to repair at times, but I am a fan of the Sorento. I would not want to break the bank getting one because of the experience my mother had. She had to replace the transfer case at $140,000 for $4500, which was about equal to the value of the car. So she bought a Honda, sold me the Sorento and I had it fixed.

I've had a 3000 watt aftermarket stereo with just an interstate battery and the stock alternator, no problems. The white '03 Sorento is customized with double tinted windows, removed emblems, stock wheels and door handles painted black, headlights and tail lights tinted black, and aftermarket grille without the Kia symbol. People mistake it for a Mercedes all the time. Satisfied, but I'd never buy one off the lot. I'd get another high mileage one.

We bought a 2008 Kia Sedona LX, and within last year we have had to fix/replace parts to the right side sliding door. It happened again just yesterday, the door will not lock/latch shut, and the power actuator went out again. Additionally, both headlights went out twice, and we continue having problems with random icons going off on the dashboard, for no apparent reason.

I am not a Kia owner but would like to take the time to make a complaint regarding a commercial that is airing during family prime time.

I am watching TV with my two children and a Kia car commercial came on that used foul language. I am not sure who is doing the marketing that would use that kind of language. I do not normally take the time to voice an opinion but I really found it offensive to use unfavorable language for an automobile commercial.

is the worse economy I can remember since the late 1970s. They didn't say anything about the economy through the holidays. Please!

I bought a KIA Rio because I needed a car and first they charged me way too much around 10,000 dollars for it when it had 55,000 miles on it and on Kelly blue books, it only cost 5,000. I had it for a few days and the starter went, they fixed it but then about 2 weeks later the starter went again. This little car has problems kicking into gear as well. To me it is not a safe car and when driving it I feel as though it is a deathtrap. I will never buy a KIA ever again, I would like to get rid of it but unfortunately I am stuck with a payment. So if anyone knows how I can get rid of this junk car, please let me know. But KIA is definitely not safe rated for me.

For all of you people thinking of buying a Kia, read this. Bought a brand new 2012 Kia Sorento, not a demo, right out of the show room. At 800 km, head gasket had to be re-placed. At 1500 km, oil pan seal had to be replaced. At 2000 km, engine block had to be replaced. After arguing days with Kia Longueil and Kia Canada, we got them to replace the entire motor instead of re-building my engine. Then we went to pick up the truck and the electrical blew. Kia Canada does not stand behind their product at all! We requested to have the vehicle changed for a new one from the minute we started having these problems, and was told no but we will get free oil change. My truck that I paid over $40,000 for a new vehicle experience has been ruined by Kia Canada.

I am now stuck with a hunk of junk. For my loss of time out of the office, anxiety and fear my truck will break down, Kia Canada offered me a free oil change. If I ever sell or trade in my truck which I will, what do I say when I am asked if any major repairs have been done to the vehicle? To my surprise Kia doesn't stand behind their product. Too bad we do not have a lemon law in Canada. I would never buy a Kia again! If you research Kia Sorento, I am not the only person to have major problems with the vehicle or Kia Canada.

Don't buy a Kia!

I bought a Kia off the showroom floor. I drove it with no problem for about 8 months, then I took it over for a check up. Everything came back great, then it broke down. I utilized the road side assistance, and had it towed to the Clarsburg's Kia. It took them about a week to fix it . The eco had a glitch, and burnt up my fuel pump. I got it back, and put gas in it, and the check engine light came on, and there was a strong smell of gas. I called Kia, and they said bring it over. They checked it, and determined it was only the gas cap that was loose. They said they fixed it. 4 days later, I put gas in it, and the same thing happened. I took it back, and they now have my Kia again. This time, they gave me a loaner Kia, but I'm tired of spending my days off in the Kia dealership, getting my 2011 showroom Kia fixed, week after week.

I drove a Toyota 4 Runner for the ten years preceding my purchase of a 2011 Sorento and never need an alignment even with almost 200000 miles. My Sorento has already had one expensive 4-wheel alignment due to pulling to one side and is now doing it again. The vehicle has 36,000 miles on it with the overwhelming majority of the mileage on the interstate. I do not travel on dirt or gravel roads. What is up with these alignment issues?

401 Dixie Kia is the dealership I dealt with and I'm not sure the name really matters given all the negative Kia comments here. Initially, Kia wasn't viewed as a player in a competitive industry, only a car for the economically challenged. Somehow, JD Power started to actually give some of the Kia models an award, or two, and sales improved—even landing a former Audi designer Peter Schreyer and the current designs reflect it. The Sportage SX reflects a bit of the Q5 exterior, and has some German tuned handling. The Optima premium hybrid has A6 lines and the panoramic roof on both is stunning.

Despite signing an agreement with the aforementioned dealer, they just cancelled it without giving me their position. Guess I could be grateful I didn't get the monthly payment increase surprise like another poster here. Thinking I've seen how JD Power rated companies have fallen short, and really hope they start assessing quality after a minimal of a year on market. Otherwise, people like me may actually use their rating to make two of the most expensive consumer purchases: home and car.

Despite being upset, I can say I am happy now to have had my deal implode given all the Kia comments on this site! Feel for those who have had various mechanical failures, and soaring costs due it. Friends thought I was nuts when I told them I was seriously going to buy a Kia. Cosmetic improvement's only a small part of the sale because most cars are a 3 plus year commitment, engineering, and customer service matters. Maybe Kia should consider this, and do they even have an online marketing team reading the various complaint boards?

The last time I checked, kids still watch TV. Your ad just looks like you are trying to be cool, however, it just makes the company look careless. No one needs to hear that, and parents don't need another thing to explain. Do the right thing, and be a better leader for everyone! Correct the ad, so we can see your company be what you want it to be. Give your best, and you'll be a winner!

First off, I was a college student and wanting a new car with a warranty so then I wouldn't have to worry about having to pay extra for cars that I recently had that kept breaking down and I had to empty my pockets to keep running. I knew that I couldn't afford to get a loan for a better car and I looked in KIA and heard nothing but decent reviews about them. But from that start I got conned, I spent $14,000 for a new KIA with already 216 miles of test driving done on it and it was a manual with no bells and whistles, not even an air conditioner. But me being conned was my fault. I should have brought someone experienced in buying a new car with me, but fault still falls on them for taking advantage of me and not having ethics on their side of business.

My next complaint is that I have automatic lights that I can just keep the switch on and the light automatically turns off. But when the cold weather of the winter time hits me, my light somehow miraculously turns back on and kills my battery. I called in and told them about my issue just 3 months after me purchasing my brand new car and they said that there was nothing to do about it. I wrote in several complaints over and over to the company and still nothing happened. Now, I'm stuck with a battery that has gone completely bad from all the times that I have had to push start or get jump starts from. I will never buy another KIA as long as I live.

Below is a letter I sent to the KIA corporation on behalf of my father.

Good day, my name is Brent ** and I'm currently deployed to Afghanistan. Last year, my father purchased a brand new Kia Sorento from Shottenkirk in West Burlington, Iowa in 2010. He has a home in Burlington, Iowa but due to his job, he works in Maryland so as you can imagine he travels frequently between the states to see family. The first time my dad showed me his new Kia Sorento, he was extremely happy with his purchase as was I for reliability and safety options that came with the vehicle. I've been reading numerous reviews regarding the Kia brand, so I felt extremely comfortable about my father's new purchase.

Being deployed, I've had time to review different vehicles for myself when I return home from deployment. I have seen and driven the Kia Sorento and I consider it to be one I'm seriously considering on purchasing. I like the design, power and third row seating with all the luxury amenities that come with the Sorento. Ive mentioned this to fellow co-workers deployed with me who are also looking for a vehicle when they return back home and Ive been able to sway them to consider the Kia Sorento as well.

In early September, my father was driving home from Maryland back to Iowa. The vehicle stopped working, there was a problem with the engine thus leaving my father stranded at night. He had to call a tow truck that took him and the vehicle to the nearest Kia dealer, Coughlin Kia of Newark, Ohio, 43055. There my father was provided an Enterprise rental car to continue his 550 mile trip back to Burlington, Iowa. That week he needed to head back to Maryland to go back to work. Unfortunately, his vehicle was not fixed so he could not pick it up on the way to Maryland. During the week, my father had to drive 400 miles to pick up his vehicle and pay for the rental car.

As an Acura owner, I too had a problem with my transmission around 55,000miles and the vehicle was about 4 years old at the time. My Acura required a new transmission. The Acura dealership provided me with one of their vehicles while mine was being fixed until I was ready to pick-up. There was no charge for a rental car and the service I was given by Acura was top notch.

I don't want to discredit the Kia brand based on the service provided by the Kia dealerships my dad interacted with. I'm disappointed to hear that Coughlin Kia of Newark did not compensate my father for the entire rental vehicle knowing my father had to drive hundreds of miles to pick it up then back again. My father informed Shottenkirk in West Burlington, IA - where he purchased the new vehicle. Shottenkirk didn't try to mitigate the situation or help compensate him for the rental vehicle. My father did not ask for gas or per dime for his troubles as I would have. He just asked for full reimbursement for a rental vehicle and was denied.

I believe this type of treatment of your new Kia vehicle owners will destroy the brand. I believe you have a great product that may need refinement. However, with the treatment of your Kia customers I find it extremely disturbing as a brand. Can this please be rectified with my father as soon as possible? I don't care if one of the mentioned dealerships listed above or Kia company itself reimburses my father for the rental car but that would be the least any of you could do.

Update Dec 2011. Kia denied to reimburse my father the full claim for a vehicle rental which was less than $200.00.

Rating: Poor. When I decided to purchase a 2012 Kia Sorento, I spoke with the dealership several times in order to make it a quick and easy transaction. I spent six hours sitting in the waiting room of the dealership. This should have been my first clue! When I arrived home and reviewed the paperwork, I discovered that instead of taking off the amount of my trade in and downpayment, they added it. I was overcharged $10,000. After contacting the Kia finance department and not getting any answers, just excuses, we contacted the attorney general and our attorney. I feel that I was discriminated against and taken advantage of because I am a woman.

I have had nothing but trouble with the vehicle since I got it. The headlights wouldn't shut off and after spending 5 hours at the service center, was told that a part would be there in 2-3 days. They offered to give us a ride home or let us drive the vehicle and continue unhooking the battery each time we parked the vehicle. My husband had to get pretty nasty with them in order for them to give us a loaner car. They stated that they didn't have any, but offered to rent one from a rental company. At that time, I also explained that the headrest had fallen off. They didn't even get that fixed! When I returned to pick up my car, they had to program the keyless remotes, and now they don't work. I would never recommend a Kia to anyone, nor will I ever purchase another one.

After driving a Kia Rondo for over 100,000 miles, I've had no mechanical issues and feel I should have!

I bought this Kia Sorento in 2006, brand new. I have been the only driver and have put 75,000 miles on it. I have had nothing but problems, and of course none that the extended warranty I paid dearly for nor the power train 100,000 mile warranty cover. Most recently, I had a series of breakdowns that finally resulted in my Kia needing a fuel pump, so I was told. $800.00 later, I pick up my Sorento to start it and have a loud knocking noise as well as my check engine light on. Come to find out, the mechanic "noted that" a week before when the car was dropped off. So, my cars been at Kia for 10 days and I pick it not completely fixed. I was told it is probably "crank barrings"(!?) and it will be fine for now.

My car broke down again on my way home, yes, after $800.00 and a new fuel pump? So, I call the Kia dealership, I bought it from to be asked. "Did you have the timing belt changed at 60,000 miles?" Now, how would I know that? So, he tells me now my extended and power train warranties are null. I will never buy another Kia or Hyundai product ever again, and I will spread the word loudly! I am not a hateful person, I work hard as a registered Nurse in a Neonatal Intensive Care Unit and have dedicated my life to helping people. I am recently a single mom of a 17 year-old who wants to go to college and I just can't afford to not have a car, or to have a car that is not reliable. I also feel I was cheated into a warranty that will not be honored, and it is disappointing. Please pass the word about the dishonesty of Kia.

I just paid off my Kia Rio 2005 in April. About two months ago, the engine exploded so I had it rebuilt. Then the water pump malfunctioned so I had that repaired. After that, it needed a new thermostat, then a piece of the radiator popped off. And most recently, the water pump needed replacement again. It is also making horrific noises sometimes when I use the brakes. So far, I have put about $3000 into repairing this vehicle. I depend on it to get to work. The transportation service in Jacksonville is terrible and I need a car.

Also about two years ago, the a/c stopped working and about a year ago the switch for the headlights stopped working properly causing my brights to come on at times. And a couple of months ago, the door to the driver's side will not open unless I roll down the window put the key in the door and open it. I work full time but due to the economy our hours are cut. I am going into debt trying to repair this vehicle.

The Car is Kia cerato 2011 with identification number of KNAFW411BB5369214. The purchase date was15-7-2011 and the number of kilometers is 9000. The car has been received on 15-7-2011 from the main branch (Abu rRwash, Cairo /Alex. Desert road) and after one month from using the car, it was noted when two persons ride on the back seat that a crack sound in the suspension system is heard. I went to Kia's agent Elgendy 3S Elmahalla Elkobra branch to solve this problem and accordingly, after the maintenance, the sound disappeared.

After five days only from the maintenance, the sound comes back again. As of now, I went six times to Kias agents and every time sound disappears and comes back after 4-5 days from maintenance. I have sent more than one complaint to the Egyptian International Trading & Agencies Co. and until now the problem is not yet solved. Upon this, I have advised all of my friends and relatives not to buy any Kia cars as bad after sales services increase customer dissatisfaction and negatively affect Kia's sales and reputation. Finally, I need my problem to be solved; otherwise my car needs to be replaced. Thanks and kind regards.

At the beginning of December 2011, I brought my 2008 Rio5 to the Kelowna dealer to check out a rubbing sound from under the hood. They said it was probably a bushing. Now it is December 30 and they keep sending estimates to Kia then sending an estimate for something else. When I phone the Kia service/warranty number, they say we'll phone the dealer, the dealer says they just submitted another estimate and on and on.

I had a trip across Canada planned for Christmas that fell through and it looks like I will miss my parents 50th wedding anniversary. I am at the point where I will take it to a trannie shop then paint my car with a "Kia Sucks" motif for my very delayed trip.

I spent days at the dealer working with a salesman. I called later on the last night and said I would I would take the car and be in morning to make the purchase. I went and got my bank loan approved and in order to be prepared. He called me and said to come later in afternoon because they were sending him to pick up a car; however, my car was getting serviced and detailed and would be ready for me when he gets back, so there was no need to come down now since he was being sent out of shop for a few hours.

I said I can come in right now to take care of my end of paperwork since you just opened. He said later about 3 or 4 would work better, "Don't worry I have your car being prepped for you and it will be definitely be ready for you and you can take it home right away." I called a few times while he was taking care of his business and left messages at shop throughout the day. Then I get a phone call at 8:30 pm after I did all my end of paperwork and loan papers and get the loan for this same day purchase that says another salesman sold the car from under him while he was out doing business for the shop.

Now the car isn't there and I was never notified till 8:30 in the evening hours later from the morning I was supposed to get the car. Now the car is not there and I have my loan done—no car and no remorse, or compensation for their wrongdoings. My time and money I put into this by driving back and forth, doing the loans and insurance, research, credit checks and so much more to list right now. They should make good on another car in a big way and fast since I took off of work and holiday to make this transaction.

That is not at all good customer satisfaction at all! What will they do to compensate me? And get me in the car, I want today! I have no car as of tomorrow and I am very unhappy with the Kia service and customer satisfaction attempt at this point. Who knows, maybe they will change their ways and surprise me with a make good offer.

I signed a contract and paid $3000 cash (debit card) down on a 39-month lease for a 2012 KIA Sorrento for a monthly lease price of $299.95 per month. Contract signed 12/28. Scheduled to pick car up next day, 12/29. On 12/29 late morning, they inform me that the price of the car has changed to increase another $27 per month to a $327 monthly payment. Their reason was they could not get finance company to bump me to the tier we needed. I had a contract signed and a handshake at $299.95 per month, then they change their mind the next day and add $27 to the deal. I want them to honor the contract we signed. They now want to cancel the contract because I won't agree to the new price.

I have been car owner for than 18 years in Canada and always owned Toyota. I got KIA Spectra in 2005 from 401 Dixie KIA dealership. Within year, I had a heating problem; it was shutting off and turning on. I took the car to the dealer, and they checked but could not find the reason and sent me back. After a few days, in snow, I was on highway and driving when the heat got dead and I had my family with me. All the way, I was cleaning the windshield from inside with my shirt and got home.

The next day, I was very angry and took the car to a dealer, and finally, they replaced the hearing coil. In the next few months, my Speedo meter was starting to jam and becoming normal again. And due to that, I got one speeding ticket and took the car to dealership but they could not find anything, since my warranty was done. My stereo got problems, and my passenger side door glass had issue (It is not working to bring it up or down). Since I got this car, it has the worst electronic problems. I will never advise to buy KIA and will never go back to KIA, and I'm hoping that company will check the record for my car and offer to fix it.

My wife and I purchased a Kia Sorento from Union City Kia in Georgia. We purchased the vehicle on 8/31/11. We were informed by our salesman at that time that it was the last day of a promotion the dealership was running where you received 2 Atlanta Falcons seasons tickets if you bought a car, but the offer ended at the end of that day. As a matter of fact, the car we test drove that day was black and had all of the Falcons promotional stickers all over it. About 10 days went by and had no tickets so I called my salesman. He told me he was going to check into it and call me back. I did not receive a call so I called back on Friday again and left a message, still no call back. I called on Saturday and he checked with his manager and he told me they should be there that day and to check after the mail delivery and let him know if they are not there.

The tickets were not there so I called back as instructed and was told by the receptionist the salesman was not there and had left for the day, and there was no manager to speak to. However, the tickets would take about 30 to 45 days to arrive from the sale date. None of this was mentioned at the time of the sale. I emailed the Kia customer service and was contacted by them with absolutely no help and was told the promotion actually ended on the 28th, not the 31st, and to go back to the dealer and see if they would step up to what they promised as they are independently owned. I called the dealership and again received no return calls so I went to the dealership and talked to a manager on duty. He took my information and told me he was going to find out what was going on and call me back that evening. I again received no call.

The next day, I went into the dealership and was routed to their business manager Kennon **. He told me that I was right, the promotion ended on the 31st and that it was a corporate promotion which they did not purchase enough tickets so he was going to find out what he needed to do to get more. He stated I was not the only person that was complaining about this. Kennon told me he would get me some information by the end of the day. He did call me that night and left me a voice message telling me he was playing phone tag with the guy and he would be in the next day to follow up and get back with me. That was on a Wednesday. I did not get a call back on Thursday, Friday, Saturday or Monday so I called the dealership again and was informed he was on vacation for the week and he was the only person that could help me. I emailed him and Kia customer service again with no reply from Kennon which was expected, but I did receive a response from Kia Southern Region office, and once again, they just said go back to the dealer since they are the ones that made the deal. This time she said besides it was on a "while supply lasts promotion" which of course no one ever mentioned that while signing for the car just that we would be getting the tickets. So I again stopped into the dealership on Monday, 10/24/11, and personally talked to Kennon. He now changed his story and said the promotion actually ended on the 28th, but he was going to check in with another manager and ensured me he would call me that evening.

I also informed him it was him that confirmed to me in person that the 31st was in fact the cut-off date and all I wanted was what was promised to us. Well, once again, I was lied to. No call on Monday, Tuesday or Wednesday. I would think if the promotion ended on the 28th, the salesperson, rest of the staff and management would have known that by the 31st, and the promotional car would have had the decals removed. The fact is they were so desperate to sell the car they intentionally lied to get the sale done. This is immoral and bordering illegal. A contract whether verbal or written is binding.

Well, it is now 10/25/11 and we have missed 3 home games and still no tickets. I have gone above and beyond to clear this up, but have had no luck even getting the dealership to answer my many calls and lie to my face every time I speak to them in person. It is evident this dealership has a problem standing behind promises made while getting you to purchase a vehicle. As a consumer, there should be some protection against companies that rip them off and knowing the whole time they are doing it just for a dollar. I just want to work something out and get this cleared up. This dealership is a direct reflection on the Kia automobile, regardless if it is privately owned.

I filed a complaint with the Atlanta BBB on 10/28/11. It is now 11/30/11 and the Better Business Bureau just informed me they have tried several times to contact the dealership, but the dealership has not responded to any of their attempts. No surprise there. That is their trademark. Well, as the end of the football season nears and still no word from the Kia dealership to no surprise. This may be an independent dealership. However, they represent Kia when they sell their vehicles. I'm not finished pursuing avenues to get this resolved. All is good and they will make any promise to get the deal closed, and once they have you, they forget all about you and the promises they have made.

I purchased one of the first 2011 Sorento vehicles. It has the worst ride an SUV could have. It is so rough that it is hard to keep it on the road when I drive it. They upgraded the shocks in the 4th quarter on all the newer Sorento. They tell me they have no plans of upgrading the old ones. This is not right! They know that there is a problem if they updated the new ones. They need to take care of their customers.

Firstly, let me start off by saying this is in regards to the Kendall Kia located in Miami, FL. I was initially greeted by Anika, salesperson, who is a great girl with lots of sales potential. Eventually, I left the dealership in my new 2012 Kia Soul. One (1) month later, I had the "pleasure" of speaking with the owner, Mr. Rod Rifai, after being unsuccessful at receiving a call back from any available sales representative. That conversation was trying, to say the least. My question for Mr. Rifai was when could I expect to receive my tag, as my temporary tag was expiring the following day. Somehow, that simple question turned into a screaming match between the two of us. He attempted to insult my intelligence throughout the entire conversation. I had to raise my voice just to be heard over his tirade and this was from the owner of the dealership.

At the end of the conversation, I was promised that following Monday that Mr. Rifai would personally investigate the delay with my tag and get back to me. To date, I have yet to receive my tag or a follow-up call from Mr. Rifai and I am now on my second temporary tag. For obvious reasons, I will never recommend this dealership to anyone after my experience with the owner. He should not be in the business of customer service and, in my personal opinion, a hospitality class would do him wonders.

I rate Pete's Car Smart and KIA a negative star. If zero star means bad, then negative stars for both of them. But if you are asking 5 stars or more is bad, then let's say 6 stars. I don't get answers from the service manager besides their nothing wrong with your car. "Yes, we can see it used oil but there is nothing wrong with it". The only time they talked to me was when I was there because once I left, they never returned my call or even tried to explain anything to me. So I would say KIA and Pete's are a joke or KIA should get sue for false ads which they say they have the best warranty. I could say the same if I never had to warrant anything.

My 2007 KIA Sportage that I got brand new had around 46000 miles when I started to notice it using oil. It's using half a quart every 3000 miles under normal driving conditions. I shouldn't have to change it until 7000 miles. So if it using half a quart every 3000 miles, one could say it will use 1 quart every 7000 miles. Pete's and/or Kia did an oil test to see if it uses oil, but they will or have not want to do it at 7000 miles. Last time I went in there to get it checked at the 3000, they topped it off and said they would call me.

But I have not gotten a call from them. I told them I wish they had not top it off because I wanted to bring it back at 7000 miles and see how much oil it had use. HQ is a joke also, I have played phone tag with a lady in Atlanta and her reason for not calling me is because of my cell number (which is a KY number) and they thought I was in her time zone. I left message for her to call me at 8, her time, which would be 7AM my time so I could talk with her.

For weeks, no reply. They would call during my work day. After weeks of leaving messages and trying to get that same person, I got a direct number for her. But after talking to her, she too is telling me there's nothing wrong with my SUV. It's normal for a car to use oil (yes, if it had lots of miles and never got regular oil changes). She did tell me that KIA would be more than happy to service my SUV, but I would have to pay for it. If they did find something, they would be more than happy to cover it under the warranty.

Like they are going to tell me the truth. I have told my boss and all my friends not to buy any KIA vehicles at all. I have told all my friends not to purchase any KIA or cars from Pete's Car Smart in Amarillo, TX and now I wish someone had done the same for me. If anyone has had the same problems with their KIA, I would like to know about and what you have done. I don't care what car you had as long as it is a KIA.

Bought our first brand new 2011 Kia Sorrento because we wanted a warranty to cover any problems. In October, we noticed the paint was starting to bubble and chip off all over the top of the car and the hood. We took it to the service dept. At the dealership where we purchased it (don't ever do business with Keffer Kia in Mooresville, NC) and they told us it won't be covered under our bumper to bumper five-year warranty because we must have either driven through something or parked it under a tree. Are you friggin' kidding me?

We now have a lawyer. I'm saddened by the fact that there is no honor or loyalty anymore when you purchase something today. I am also offended that they have the nerve to actually accuse a customer of something so ridiculous just to get out of fixing something that is clearly a defect. Anyway, just in case someone else is having the same problem, no, you are not going crazy and should complain about as well because I believe in the power of the pen and the power of all people united. If enough people come forward with these problems, the companies will have no choice but to start taking responsibilities for their merchandise.

I have a 2007 Kia Sedona 125,000 miles. It has been nothing but trouble since day one. The 2 back row seats where all put in wrong, the seat buckles would not work because they were all in the wrong place which took 2 1/2 hours to fix. The thing is using oil and transmission fluid more than gas. The front end is knocking, the air bag, tire pressure (even after having it checked) and engine light are all on. The rubber is coming off the doors, the doors stick and will not open sometimes without a lot of force and then sometimes still won't open. Shocks are bad making horrible sound when I go around a curve. When accelerating, it has some hesitation before opening up, sometimes I think it is going to completely stall. Do not buy a KIA of any kind. They are all cheap. I guess you get what you pay for. I know a lady who wrecked in a KIA, a minor accident and the whole car burned up. It's not even metal.

Dealer will not cover anything. Nothing but the run around. This van is a piece of cheap crap. Can't even call it metal because its made out of titanium. Cheap cheap cheap. Do not buy. If you have one get rid of it while you can.

I bought a used 2009 Kia Spectra last year around the end of the year. They convinced me to add on Gap insurance and a "shock censored" alarm. I've had to bring the car in several times because the alarm doesn't work. My power steering started making noises about 4 months ago. I took it to the dealership because their "Warranty" is supposed to cover it. They tell me "Your power steering fluid is dirty and the filter needs to be replaced/changed. It's going to cost $220 dollars. " I was told all the fluid had already been replaced when I initially bought the car. So they are telling me that not even a year after buying the car that somehow the power steering fluid became dirty and the warranty doesn't cover it. This is total **.

I will never buy a Kia ever again. They are liars and every time I try to call their service department, they transfer me repeatedly and hang up. Never again. Haddad Kia Bakersfield, CA sucks and I recommend to never buy a car from this dealership ever!!The warranty is a joke. I refused to pay the $220 dollars and had to pay $120 just to get my car back from them. This is ridiculous! I'm out over a thousand dollars already on what I've paid on the car and when I get my tax return this year, I will be trading this stupid piece of junk in for a Honda.

I am so disgusted with the service and attention, and lack of knowledge, from the Kia Esserman, in Doral Florida. My vehicle went in for service and came out with the AM radio not working. After many trips to get this corrected, and after a rude service rep, Freddie, continues to work on the problem the car has more issues than before. I bought this car for my husband, who is disabled, and I have had nothing but problems. When they want to sell you a vehicle you get tons of calls, when there is a problem you are ignored. This is my 3rd Kia and my last. Someone call me. I am reporting this to the Better Business Bureau, and to the ADA for not having consideration of a disabled man.

My 2011 Kia Optima Hybrid came with an outdated navigational database, not listing the selling dealer or the street it was on. The streets that were renamed over 7 years ago are still listed under old names. I cannot rely on the built-in navigation system. I reported this to Kia corporate but they were not much help. They referred me to the subcontractor Mapinsoft for a costly database upgrade. I ordered and received a memory stick that was supposed to contain the update. The update process was unsuccessful and it involved Kia, Mapinsoft, and radio/nav system hardware manufacturing. Everyone is pointing fingers toward each other.

I bought my Kia Sportage new in Oct 2009. Last year, something happened with the power steering so I took it in on a Saturday and waited while it was fixed. I was told that the clamps the manufacturer used were "cheap plastic", so they replaced the clamps and got it all fixed. A few months later I was pulling into my subdivision, and the power steering went out completely. I had to have it towed in the next morning and was told the problem was the hose blew out. We had it all fixed. Three weeks ago my son was in town and checked the fluid for me, it was full.

Tonight as I'm pulling in my garage, I noticed a large puddle on the floor. I checked the fluid and it is low so I called and they wanted me to bring it in, in the morning to look at. I do not drive a lot, and only have 6200 miles on the car. While I have been treated well by my KIA dealership, (they get right on it, gave me a rental the last time I needed it, and are giving me one tomorrow), I am livid over this. It has been 6200 miles, and this is the 3rd time I'm going in the shop for the same problem. I live alone, my son lives out of town and I buy a new car for the security. I do not feel secure now with this car at all. As soon as it's paid off, it's gone. Don't buy a Kia. I never will again, and I'm going to shout that from the roof tops to everyone that will listen!

I have a 2006 Kia Sedona, I purchased less then a year ago. This van has brought us nothing but trouble. Both low lights blow at the same time every 90 days. We have to replace bulbs every 3 months and the bulbs are not cheap. We have 4 kids and this always seems to happen at a bad time. This should be a safety issue for Kia and these vehicles should be recalled and fixed. This is definitely a bad wiring issue. There is no way that they are blowing at the same time and it's not wiring. What if I was driving on the highway late at night with my kids and both lights decide to go out? I would be forced to use high-beams and that is dangerous for my family and for everyone else on the road. Come on Kia, fix your mistakes!

My passenger side air bag light went on and I was told that I would need a new bottom part of a seat which would cost me $1.542.00. I feel that this is a safety issue that KIA motors should cover. I bought this brand new 2008 KIA Spectra. I call KIA Motors about this and the man that I talked to was not a helpful person at all and said it would take two days to see if they could help. Well, they called me within a few hours and stated they would not help me out. 3 yrs old and the car has this kind of issue.

I purchased a brand new 2006-1/2 Kia Optima, in 2006. Since then, I had to have a new ignition switch put in, because the key was sticking all the time. Then, I have been putting brakes and radars on, about every 6 months. I would not recommend a Kia, of any kind, to anyone. Has there been any recalls on brakes for the Kia Optima?

My car has broken down beside the road several times, and had to have it towed. That gets quite expensive. What can be done about it?

I have a 2008 Kia this is the 2nd Time this happened. When you fill up the car, it brakes down and cuts off. It is about $700 bill . Please help.

Kia Lindenhurst NY ripoff artists refuse to return deposit.

My sister purchased a 2004 Kia Optima new in 2004. Early this month, after picking up my niece from school, she completely lost control of the car, barely missing a telephone pole, and numerous other vehicles, people, and objects. After this traumatic experience, she had the car towed to her mechanic, who mentioned that this car "had to be recalled", as the axle had snapped, and that the sub-frame was completely corroded.

She then brought the car to a Kia dealer who acknowledged that these vehicles, were in fact, recalled. She received no notification of this recall. She left the vehicle with the dealer for repairs, on November 3. On Nov 17, still without a vehicle, she called the dealership, who claimed they were waiting for a part to come in. She then contacted Kia Consumer Assistance.

For this period, Kia would not pay for a loaner. The dealer claims to have corrected the "recall" problem. However, as a direct result, her tires were destroyed, and the wheels are questionable. The dealer said this was not part of the recall, and the car was never aligned. After 3 weeks without a vehicle, suddenly, in 24hours, the car was ready to be picked up in less than 24 hours? I fear for their lives. My sister is still unable to sit, or stand, without excrutiating back pain, and my niece is petrified to get into a car. She now has to purchase 4 tires, and get it aligned, before it can be driven, we hope, safely. I can only thank God that my sister was not on the freeway, or this defect easily would have caused their deaths.

I have a 2007 KIA Sedona. We started having these problems and in this order: esc light came on, air bag light on, check engine light on, cruise control quit working, then the rear brake lights went out. I could not find the source of the problem so I looked online and saw where there was a recall for the stop lamp switch on the lemon law website for this year vehicle, see below:

April 2009 -- Huyndai KIA is recalling 139,844 MY 2006-2007- Sedona, Sportage, Sorento and MY Rondo and Amanti vehicles. The stop lamp switch in the affected vehicles may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause the brake lights to remain illuminated when the brake pedal is released. A stop lamp switch malfunction may also affect the operation of the brake-transmission shift interlock feature so the transmission shifter would not be able to be shifted out of the park position. It may also cause the electronic stability control (ESC) malfunction light to illuminate, and it may not deactivate the cruise control when the brake pedal is depressed. Any of these malfunctions, alone or in combination, may lead to a crash. Dealers will replace the stop lamp switch free of charge. The recall is expected to begin during May and June of 2009.

I called the local dealership in our nearby town of Jonesboro Arkansas and they made an appointment for it to be repaired at no charge, however when I left my van there, they called me and said my VIN # showed that my van was not within the production time of the recalled vehicles. In the meantime, we can fix it for XXXX amount! I rejected and I have contacted the KIA Consumer help number and nothing, no help!

I purchased a new 2011 Kia Forte 5 door hatchback in July 2011. Shortly after I took possession of my new Kia, I noticed a severe distortion in my windshield. It was rippled over the entire windshield, and the edges were so distorted that viewing signs along the road, is like driving in a fishbowl. I took the car in and the service manager at Kia acknowledged the distortion, and was able to take pictures on his cellphone that displayed the problem.

He received the okay to replace the windshield, which he did on 8/30/11. The replacement was no different than the original. The Kia customer satisfaction manager, at the district level, would not go any further. He stated that all of the make and model forte 5 doors like mine, had a "degree of distortion", and the windshields came that way from the factory. His conclusion was, they had done all they could do to fix the problem. I talked to the regional office and they said the same. So it is my Kia, my problem. An aftermarket windshield, with no distortions, will cost $350. I think Kia should pay to replace my windshield on my new KIA. It is very distracting, and causes strain to my eyes, to have to continually try to focus as I am driving. I like the car, but the windshield has got to be replaced. I believe it is wrong that I pay for the windshield on my new car! The eye strain can't be good for me and the distraction while I am driving is dangerous. I cannot believe other Kia customers have not complained about this issue.

I think we have seen enough of the Kia girl. She was cute at the beginning, but enough is enough. She has a Billy Mays irritating voice. She still is cute but let's scale back on the advertisements or get another spokesperson.

I have a new Sportage 2010, bought in August 2010. In, August of 2011 brought the car in to change the frayed rubber molding around driver's door. November 2011, barely 2 months later, I brought it back in to show how frayed it was again. I was told it was because of the rubbing of clothing or the body not the part. The first time showed goodwill but now they will not repair it under warranty.

I called Kia Canada, and they told me the same thing. According to my dealer, she has had other people coming in, to replace this very, very soft rubber. I have been touting Kia all year to anyone looking for a car. Now I am contacting CAA, AAA, Protegez-vous, and any other social media sites I can, to make them aware of Kia not being up to snuff. This is just a minor problem so I can just imagine what a major one in the future will be like. I will not recommend Kia to anyone.

I cannot replace this rubber every two months, so I am sure cold air, and hopefully no snow will be coming in. Since I sometimes transport handicapped people, I am sure the rubber on the passenger side will go too.

After going over all the terms and conditions of the sales price and trade in which was written on scrap paper, I went into the room to sign all the papers that were ready to sign in which I did, only to find out mostly everything was changed. Thankfully, my mother was present and what we were told was not what the contract said. They increased the sales price instead of giving me the ext warranty they charged me. They also added a second warranty of $2,000 and the total warranty charged was $3,795.00.

Right after signing, the sales person came in and folded all the papers so I could not even look them over.

I have a Kia Sedona Van. Every 90 days, both of the head lights blow out at same time while driving 55 mph on a highway. I have contacted the Kia Dealers and Kia Corporation many times already but they cannot do anything or mainly they will not do anything! The bulbs are Sylvania and were installed correctly, with clean sanitary gloves not touched by the skin or hands!

I bought my 2009 Kia Rio in April, 2010. On Oct. 30, 2011, my car would not start when I came out of a store. There was a large, yellow sticker inside the door that reads "For assistance, call". I called that number and it just rang. I did not see the transparent sticker in the window. Oct. 31, I dropped my keys at the dealership (Harris Kia in Lansdale, PA) hoping they could look at the car. I called the dealer at 8:30AM, they informed me that I had to call roadside assistance or pay for the tow. I called roadside assistance. They informed me that I needed the VIN number to verify service or pay for the tow. I left work on my lunch break and got the documentation out of my car. At about 11:30AM, I called roadside assistance again and set up an appointment for 4:00PM to meet the truck.

By 4:30, there was no truck. The response I got from the local company, Mike Carr's Towing, was that there had been an accident call and the driver was stuck in traffic. We agreed that I would leave the keys under the driver's side floor mat. I had to leave as my ride was also having car trouble. At 5:10, I called the local company again. The receptionist gave me the same answer she had the first time. The car was picked up finally at about 5:50PM. The dealership checked my car and found that the battery was dead. I have owned the car for a year and a half and I am stuck for the entire amount. $185 + tax, $40 for checking the old battery and $40 for putting in the new one. How long does it take to put in a battery? Surely not a half hour.

I am less than a happy customer. The amount of action I had to take and the sheer inconvenience are outrageous. I'd hate to imagine getting stranded in my Rio and having to depend on the roadside assistance. I wonder if my warranty is worth the paper it is printed on. I had to leave 3 classes during work to deal with all of this nonsense.

I bought a 2010 Kia Rio at the end of September. I haven't had the car for two full months yet. I only have made one payment on the car. Already, the car needed the breaks and the gas pedal fixed. First, the arm rest was missing and I was told that it would be ordered and be ready in a week. It took them two weeks to get it to me . Now, when I got in my car the other morning, my headlights wouldn't come on at all, only the high beams would work (Remember, I traded in a car that had headlights that did the same thing, that's why I got a new car.) When I turn on the air condition or the heater, the motor vibrates bad. I have spent two days on the phone with Kia, where I bought the car, to see that they get it fixed.

I have been call-transferred here and there, I feel like I traveled the world. I was told to call and talk to the sales persons manager to see about getting me a loaner car until mine can be fixed. He told me he had to talk to the service manager and see what he says. He told me to call back in 15 minutes so he could go and talk to the service manager. I did call back and they want to tell me he is in a meeting. No, I think your avoiding my call. I have called 3 more times and could never get him on the phone. Well, the last option is for me to go and explain everything in person since I can't get anything done over the phone. I live an hour and 15 minutes away . I am a divorced 28-year-old parent of one. I need a car, I work 50 hours a week and go to school 3 times out of a week. If nothing is done soon, I am going up over everyone's head. This is truly **. I regret getting a KIA

I feel that the finance representative was not accommodating and discounted me, after I signed the contract. I had it adjusted because of extra charges, the paperwork is different on other copies (the trade-in value was decreased to hide the extended warranty of $2000.00). He did not go over the contract.

His name was Collin ** at Legend Kia in San Antonio (IH 35 N, San Antonio, TX, 210-650-9969). I obtained financing from my bank, which exceeded the cost of the vehicle I initially chose. I wanted to upgrade to another vehicle and he told me I had to pay the difference out of my pocket (which was not true). I feel discriminated against because I am a black female that went into the dealership "alone" to purchase a vehicle. I don't feel a man would have been treated the same.

Our 2005 Sedona was having transmission problems. We took it in to a dealership where test were performed and it was determined that the transmission was needed to be replaced. A call was put into the warranty department to see if it was covered under warranty. The call was put in on a Thursday morning. We called Thursday late afternoon and was told that they still had not gotten a reply back.

I have three kids and my husband works out-of-town. I stated that I needed to get a courtesy car. They stated that they did not have those cars but I could rent a car. I feel Kia should have paid for this rental. We finally heard back late Friday afternoon and was told that it was going to be covered under warranty but the part would not be in until Monday morning, forcing me to retain the rental car through the weekend. I feel that they should pay for the rental or reimburse us for it. The repairs were covered under warranty. It was not our fault that no one in the warranty department called back until a day later which happened to be the weekend.

I contacted the Service Department and Customer Department. Both were not helpful and pretty much told me sorry about my luck but we can't help you. Our vehicle will be paid for in one month and had planned on trading it in for another Kia. We will not be doing that now thanks to the wonderful service and attitude we received. I think it's poor business when a car tears up through no fault of your own and the dealership makes you pay for another car while they take their sweet time fixing it.

I give 5 starts for the sales lady and 1 star for the financing department. We made a deal with the sales lady Josslyn and she went to her manager Eric everything was set 60 months at $320 per month we get to the financing dept he goes no way that can't happen. I told him, ''No Eric said 60months @320 it's a deal. We bought the KIA. Well, in financing it ended up 72 months at 328? My husband said not to make a scene so I said well when I come pick up the tags I will talk to the manager Eric and Josslyn. That happens yesterday 10-29-11.

The financing guy said you should have told me .I informed him I did more than once he kept telling me that wasn't going to happen. So yesterday, he goes the paper work has been file so what do you want me to do. I informed him I wasn't happy the manager and sales person gives you a price and when you get back to his office whatever the manager say doesn't mean anything I don't feel that is right .This isn't the first vehicle we have gotten. He was wrong charging us one more yr I know we could have said no to the car but my husband said go ahead but if he has done it once how many other times has he done it to other customer. He had no excuse but it can't be done yet the manager gave us a discount because it was a 2011 and the finance guy didn't and wouldn't sale it to us at what the manager and sales person quoted us.

I bought a Kia Picanto with registration no. ** from Princess Crossing Franchise in Roodepoort, Gauteng on July 21, 2011. Up to date, I didn't receive the service booklet of the vehicle. Wayne **, the sales representative, promised on numerous occasions that in two weeks time I will have the booklet and that he didn't receive it from head office yet. I am a very proud owner of the Kia Picanto. And I want to keep the service schedule up to date. Can something small like a booklet turn into an issue? Please assist me.

I purchased a 2011 Kia Forte on May 4, 2011. I was recommended to purchase a Kia by my mother and sister as they both own one. On September 28, I was advised that I had to have the transmission replaced. The transmission has a leak. The car was less than 5 months old. I spoke with the owner of the dealership that night to express my feelings on the problem and was told by the owner that there was no way I was getting a new car and that Kia would not authorize it.

I filed a complaint over the phone that same night and was called on October 4 by Shamaar and asked to return the call. I have done this three times and left my number, and to this day, have not received a return call. I have updated my complaint on the Kia Motors website and have received no response. I even filed a second complaint that is not showing on the Kia Motors website. I understand that there is a reason for a warranty, but I hope you understand that when you purchase a new car, you expect not to have a major part of the engine replaced within less than 6 months of owning it.

I made arrangements to take my car in for service on October 7, but because I did not get the car there until 11:30, the dealership would not have time to work on it they said and would not approve a rental car for a weekend. I contacted the service advisor by email on 10/10 to make arrangements to take the car in again and did not hear from him again until 10/12 when he said he would like for me to bring the car in on 10/14. I asked if he had received my email and he said he had been extremely busy and his Kia technician was in training and he did not have a chance to read it or have a glimpse over it.

I bought a new 2007 Kia Optima. I had the car for one month and the brake light went. Kia charged me $40 to replace it. The only reason I bought a Kia was for their warranty. The dealer told me that everything was under warranty. I asked him what that includes and he said everything, including windshield wipers. Every time I have a problem with this car, they want to charge me $90 to check it out. My airbag light is on and I feel that it is a safety issue. Kia wants me to pay $90 to look at it. The car shakes when I do 60mph. I only have 42,000 miles on the car. I do not recommend Kia to anyone. They do not stand by their warranty.

I purchased a used 2008 Kia Rondo in Houston, Texas in May of 2009. It had around 38,000 miles on it but appeared to be in a very good shape. About a month ago, which was in October, 2011, the air conditioner started blowing only hot air. I brought in to West Side Kia in Katy, TX and was told that I needed a new air conditioning compressor and it would cost me $1,300 to fix it. My car is out of warranty because it has around 62,000 miles on it. The service advisor told me that I need to consider whether or not I want to put that kind of money into my Rondo or just trade it in for something new. My God, the car is only 3 years old! I was in shock.

I asked the service advisor if this was what the quality the consumer should expect--only three years use of a Kia before having to trade it in? I asked him how a car so young would already need a new air conditioning compressor. What made matters worst was I was approached by two very pushy sales people, one of which, I told that if I had to buy another car, it certainly would not be a Kia. I've had cars that have had over 150,000 miles on it with air conditioners that still worked like they did when the car was brand new. I was also informed that a Kia cannot use anything but Kia parts and because of this, the cost of a new compressor was triple what a regular one would cost me. It seems to me that there is something very wrong about this. I feel as if I've been ripped off and I cannot afford to buy another car right now.

I purchased my 2006 Kia Optima LX nearly two years ago from a used car dealer, with 50,400 miles on it. It was actually pretty reliable until the engine mysteriously failed on October 8, 2011, at 75,684 miles, while I was out of state. I was returning to Connecticut with some of my family when it developed a loud clatter. Soon, the oil warning light came on, along with the "check engine" light. And there was a loud "bang" from the hood, with accompanying debris and a smell of burning oil. When my mechanic looked at the car, he confirmed that there was a hole in the side of the engine.

I have had seven cars, American and Japanese, in 21 years. This is the first engine failure. Those I kept for over three years. And I had the Buick for one year. All had at least 107,000 on the clock and no failure (the Civic had over 191,000). I change engine oil every 2,900-4,000 miles (generally 3,000) and generally shift at between 2,500-4,000 rpm depending on conditions. So, I believe I drive and maintain cars properly, especially as this did not happen to the six other cars.

This would have been a merely terrible inconvenience if Kia stood by its so-called 100,000-mile powertrain warranty. Don't believe it if you are buying used. You get the balance of 5 years or 60,000 miles. That would not be shabby if the car itself was reliable and you knew exactly what warranty you were getting, or they at least would meet you halfway. Who buys a modern car expecting the engine to expire at 75,000 miles when you regularly see ads for cars for sale with 200,000 plus miles? Read my lips - no more Kia!

The gas tank leaks. Kia had a recall but they will only fix it if the leak is on the very bottom. I was told mine is leaking at the side seam. The tank is rusted bad, it shouldn't matter where it is leaking. It is dangerous and should be fixed.

Our car is 4 years old. It is Kia Optima and has 76,000 miles and a dead engine. The engine was blown. We took it to the dealership, months before as the engine was ticking. They did an oil change and sent us on our way. We returned the car again a month later. Then Kia Service kept our vehicle for more than two weeks, and in the end, they did not even look at the car, let alone help us with the issue of the ticking sound. They will not stand by the warranty so we are stuck with a car that has a blown engine for which we are still making payments on.

We tried to get a deferral for the car payment, and the runaround we were receiving about that is ridiculous. Three months later, we still have a blown engine and are still fighting. Please do not ever buy a Kia.

We are writing this because of an incident that we had on Saturday, October 8, 2011 at Valencia, CA Kia dealership (a.k.a. CA superstores KIA). During our visit, we've had a very difficult situation and inappropriate matter with one of the sales managers, Raldo **. At the beginning of purchase transaction (after we've mentioned about the final quote that the dealership agreed on), Raldo ** started yelling with anger and stomped out on us. Offensively, he doubted us about the price that the dealership gave us. This made us very uncomfortable and it was extremely rude behavior. We couldn't find any reasons of Raldo **'s attitude. We've never had such an unpleasant experience and being insulted before.

Later, he came back and we've tried to tell him that we didn't appreciate his demeanor. However, he totally ignored us and walked away again for the second time without any apologies. It seems like his main focus was on something else, not selling a car. We've requested his business card, but he refused to give it out and told us that he doesn't have it. Therefore, we are doubting his qualification as a sales manager. Absolutely, we found zero customer skills and business ethic from this person. We weren't expecting a top service, but at least he didn't need to be rude. Based on today's bad experience, we believed that we are not the first and only customer who have received this type of treatment. We've lost our time and effort.

Unfortunately, we could not purchase the vehicle because of the above incident with Raldo **. We are very disappointed and will not recommend to any friends and/or family members about this Kia dealership and his service. Finally, we strongly not recommend this person to any future Kia customers.

I bought a Kia Rio in 2003. I was the first owner with 1,000 miles on it. It was on clearance. I didn't need an extra car, but the price was too good "to be true". 3 months after the purchase, it was still under the famous 100,000-mile guarantee. The A/C stopped working. I took it back. They fixed it. 8 months later, the A/C stopped working again. They fixed it. 2 to 3 months later, the A/C stopped working again along with the driver lock. They fixed both. This time, I told them that I didn't want the car no more. It was too much hassle and I needed a reliable car because my older car got totaled in an accident.

This time, they got a brand new AC compressor. It worked for a year. The dealer told me the new compressor had its own guarantee. I told them I wanted to exchange it for different car. He said if it didn't work, they will do it. They were very nice, so I trusted them. Less than a year later, the AC and car locked again. I took it back. I had enough. This time, they said: "We're sorry to inform you. But if you would had come before last week, we could it replace it. But your guarantee on your A/C just expired." Now I'm stuck with this piece of **! I keep advising my friends never to buy a Kia ever.

We purchased a new 2008 Kia Optima from the dealership. Three years later and 75,000 miles later, the engine began to rattle. I took it into the dealership and found out that the engine block was bad. The corporate district manager fought it tooth and nail. The service staff at the dealership rallied for me so it would be covered under warranty. They finally paid for the engine block but I was stuck with a $700 rental car bill. What car engine gives out at 75,000 miles? I will never buy a Kia again. Stick with a Honda, Toyota, GMC or Chevy! Kia's are horrible cars! Kia is a horrible company!

I parked our Kia just after the last oil change and service. We bought a new van, a 2007 Toyota Sienna. I never even thought of trading for a Kia. The Kia was driven off and on. My next service was listed in miles from the dealership. I had no idea that there was a month limit too. It was about two and a half years and we were going to get it registered to put back on the road for our daughter. It drove fine to the dealership except when I slowed the RPM to stop, then it would cut off. There were no knocks, clicks, smells except for a woodsy smell that they described as old gas. They cleaned the old gas out, did a tune-up, put in a new coil and did an oil change. They said it still wasn't right so they kept it over night.

The next morning I called and they told me that the engine was shot. They said cylinder no. 6 was dead. I had it towed to AAA, a shop that we trust. They just did a compression test and analyses. They said it was cylinder no. 4. I talked to another Kia dealership and had it towed there. I gave them permission to check further. They pulled the head, used a scope and checked. I was told that a valve was bent on cylinder no. 4. I researched this and found at that bent valves are caused usually by a jumped timing belt. It was replaced at 54,000. Later, this service manager called the other dealership's service department and said that it was cylinder no. 4, not 6 and that the rocker arm was broken and laying in the cylinder. That is not what I was told.

I was having my van serviced and fixed. I needed an oil change when my air bag light and check engine light came on. The dealership said that in order to check out the problems it would cost me $90.00 per problem. So I went to lock my doors, and the remote didn't work so I had them look at that. Now the other remote doesn't work either so they checked that out too. They said both remotes do not work . I find it a little weird that both don't work. The car is 4 years old and the one key and remote are in my safe, just in case I lock myself out and so I don't lose them. I would like to know if there is anything Kia can do for me and my family. Between me and my family, we own four Kia cars and we love them so I really hope you can help me.

I was driving my car and the engine failed. It ignited on fire and was "Total-ed." The fire department and police came and put the fire out. I filed a claim on the day of the accident (August 18) with my insurance company that I have progressive insurance with. They have consistently lied to me and will not give me answers. All I am told is that they are still investigating and keep telling me that they will find something out. It just never happens.

Because of this, I don't have a car to use since the incident and this has caused me real stress. My car is under warranty so I need someone to help me out.

I bought a vehicle from this company in June 2011 and one week after purchasing this vehicle, the trunk latch inside the car broke. I have been calling them to schedule a service visit and one time they called me, they were very rude to me. So as of now, my trunk still does not work and I do not feel I want to return to that location to get it fixed because of the way I was treated. However, I do need this problem fixed.

I took my 2005 Kia Sedona in to Olathe Kia within the 100000 warranty period for an idle problem which occurred every morning at startup. They charged me to diagnose the problem, but failed to do so. Three more times I took the vehicle in with the same issue before they finally found three defective ignition coils.

I bought a new 2010 Kia Forte. After 13,000 miles. mold forms in the air conditioner evaporator which then blows mold-contaminated air into the interior. Kia Motors will not cover the repair nor will Nationwide, the dealer. Both are crap companies to deal with. Other problems that develop are additional ventilation problems and transmission acceleration annoyances.

Don't buy a Kia, they are junk cars.

I purchased a Kia 2004 Sorento from a local Kia dealer. About 2 years before the warranty was up (I bought it used from them and they only gave me the remaining 1st 5 year warranty), the car started making loud noises from the transmission/transfer case area. Then, while driving on the highway, the wheel basically locked up. I contacted the dealer, took it in, and they replaced a few parts but did not find out what was actually going on.

After getting the car back, about 2 weeks later, it started again so I took it in again to them. They changed the oil in the front and told me to drive some more. Then 30 days before my warranty was up, it acted up again, and I took it in and they did nothing but check the oil again. So, almost 2 months later (30 days give or take after the warranty was up), my transfer case went out. I blew a seal and almost totally destroyed it.

I took it back to Kia in Liberty Lake, WA and they told me that they would not cover it because it was not the main reason I kept bringing it in for. After researching, I found that this seemed to be a known issue with them and if their shop would have taken the time to check everything, they could have saved all those visits and unnecessary repairs.

So, they wanted just under $5,000 to replace the transfer case. Well, I owed only $8,000, so to me, this was not right. I had to search around for a used transfer case because I had Torque on Demand version which was very hard to locate. I found a used one and had it replaced and only after 1 year later, the same exact thing occurred.

Now that I've had this car for a while and it is older, I have found so many people with the same issue but Kia refuses to do anything. You cannot tell me they do not know that this is a major issue. When the first time the wheel locked up, I was in major traffic and on the 2nd time, I was still in traffic but was lucky no one was behind me. I do not understand why/how KIA is not being made to replace these. Oh, and the manager at the service center put in his system that I refused service so that kept me from getting help from the dealer or corporation. Wow! Yes, I refused service on a lemon car.

I think Kia has a problem with their rear end 2008 Kia Sorento. My car makes a lot of noise when driving, I had the rear end fluid change. Keep in mind that the Power Train Warranty is for 100,000 miles. I just have 43,000 miles on my vehicle. They said because I can not find the proof of having it changed, it's my fault and I would have to pay out of pocket to get it fixed. I read online that a lot of customers have the same problems with Kia Motors.

My car insurance for a brand new Kia Sportage 2011 cost more than the SUV that I previously had. The insurance companies (more than one) have told me it is because the vehicle identification number is not located in the system yet, which gives it a "symbol rating" for safety when entered. The insurance companies go by this "symbol rating" for the safety of car, and since it is not registered, I have to pay according to the price.

I have a 2010 Kia Forte SX. I bought new tires for the Kia in June 2011. On September 9, 2011, I got a flat tire. I thought it was a defect in my new tires so I took it back to the tire dealership. After they put a new tire on it, I still was losing air.

I took the car to another tire dealership still thinking it was the tire, but was told and saw that the Kia wheel was cracked. On September 15, 2011, I went to the Martin Kia Dealership in Bowling Green, KY and asked if my warranty would cover it since I have only had the car for one year and three months with 39,000 miles. I was told by the Kia service department that I had hit something in the road and cracked the wheel.

I don't know a lot about cars, but I do know that I would have hit something pretty hard to crack the wheel. He said it could have been a pot hole. I said I hope not because I have three other wheels that are now at risk. Due to what he said was my fault, they would not cover the wheel. When I asked about a new wheel, it was going to be $385. I can't afford that amount. I asked if I could find a used one, he replied no and was done helping me.

I had to go get a used wheel for $220 and I have been driving on a spare tire for almost a week waiting for it to arrive. I feel like Kia should have covered the wheel and taken care of me due to me having a warranty. I have told people over the past year and three months that I have owned the car, that I loved the car and would recommend it to anyone. My feelings toward Kia have changed. I am now upset that they will not fulfill their obligations to the warranty.

The little door on my gas cap will not open. I took it to the garage 3 times now. The first time the garage just bent it. The second time they ordered a new door. The third time they just bent it again.

Today, on my way home, I was almost on E and of course, my gas door would not open. It is very frustrating to have a car that you are not able to put gas in. I am requesting the Kia dealer to purchase a new gas door for my car, but this time, to give me a door that also has a key entry so I do not get stranded.

The passenger light would remain at the "on" position when a 130-lb. passenger is seated. The dealership, after three attempts to have it corrected, stated that the car system is not at fault. I was advised that the passenger should buy a "lumbar" support to move the passenger further into the seating area and that the passenger should not cross legs. This would result into safety issues if involved in a crash.

I am an owner of Kia Rio 1,3/2004 and I am generally satisfied with it. There is only one problem. I must buy a new car key nearly every year. Car key is a wear off - grind in keyhole. This occurs because the key is made of brass and keyholes of steel. Service men know this, but they are powerless to solve this problem because every new elementary key is made of brass instead of steel.

My Picanto 2011 horn or Klaxon, was working properly, but when I came down the mountains to arrive at sea level, it stopped for a while and it worked again by itself. I took my car to the Kia maintenance room at Beirut, Lebanon, but they wouldn't know the reason. They just answered, "we don't know, it's working now." Take note, I bought the car from Kia Lebanon with 0km.

The interiors are crunching, especially the front glass. Is it normal? Take note that Lebanon does not have high temperature, we are not Sahara that the car should melt.

The wheel stands are easily damaged and I repair them by kicking them, are they plastic?

I bought my Kia Sorento brand new in March of 2011. Just over the weekend, the check engine light came on. The dealer has to replace the canister and said it was because I "topped off" when getting gas, and that the warranty only covers a "one-time replacement" of the canister. Well, I have not "topped off" when getting gas and even if I did, this is a brand new car! The mechanic said these cars are "sensitive". Seriously?

I have owned my Kia since May 2006 had it now for a little over five years. I too, like many other, called Kia consumer assistance line the first few weeks after purchasing the car from Kia Country in South Carolina. Like everyone else, I thought I got a deal and the sales people were really nice too, until you sign the paperwork and they put the keys in your hand. That is when all of the problems begin.

I complained of the paint peeling. They told me that there was nothing that they could do, so I let it go because it wasn't very noticeable, but that was my mistake. After that, more and more problems began to occur like the blinker lights blow out every couple of months. Twice, they blow out at the end of the drive way. I brought my car right back to them and all they did was replace it, but the very last time, I refused to take my car back until they did some further investigation. They did, and the results were that they had a short, so I went.

After another couple of months, they blew out again. The air bag light comes on and goes off. They were supposed to fix it again, but like everything Kia supposedly fixed, doesn't last very long but only a few months. My chamber and chassis cannot be aligned per tires, plus I brought the 3 year alignment when I purchased new tires from them last year, but have never had a proper alignment. They suggested that I take it to the dealer. I took it to the dealer in 2007, 2008, 2009, 2010, and 2011. All of these existing problems, the dealer did not fix or don't want to produce paper for.

Now that the warranty is no longer effective, they want me to pay for all of the problems that were never addressed by corporate or the dealer Stokes Hodges Kia of Augusta, GA customer service. They have had about 4 or 5 managers since the purchase of my car. I was considering buying another Kia some time ago, but with the many ongoing problems I had with my Kia, I would never buy another Kia ever in life. You have poor customer service. You guys have left a bad taste in my mouth. I want rest until justice is serviced.

I was driving down the road going about 40mph and a child ran out in front of me. I swerved to miss him and hit a light pole on the right front-end of my 2010 Kia Optima. The pole broke in half. The airbags did not deploy and my seatbelt did not lock when breaks where hit. The airbag sensor and seat belt had to be replaced along with a list of other things. $9,000 plus worth of damage.

In the middle of July, I was talked into purchasing a 2008 Kia Sportage (under warranty for another 2 and a half years, supposedly) and a 2002 Ford Zx2. The salesman was a close friend's father-in-law so I trusted him. He called me with the offer of these vehicles at a price I could afford, knowing I needed a safe car for my 16 years old son and a car with remote start and under warranty for me. He promised both would be thoroughly inspected and 100% prime condition before I pick it up.

I picked up the Kia first and the remote did not function properly. I left it there as I picked up the Ford and they promised it was fixed. As I drove off the lot with the Ford, I immediately noticed it didn't drive right. I turned around and went back and they promised they would fix the following week. After a couple of weeks of them having each vehicle for days/week at a time, they kept saying both were great with a smile. Neither operation condition improved one bit. I sat in the owner's office and he promised to come up with a solution in the following week and has blown me off ever since. I have a dangerous and barely running Ford that my son cannot drive. I have a Kia with a non-functioning remote. I gave up and have counted the Ford as an expensive loss.

The Kia should be fixed under the warranty. The problem being, Kia motors will do nothing to help. They said I have to take it to the Kia dealership to be fixed under warranty. The Kia dealership will not respond to my request for service. There is no other Kia dealership within driving distance not owned by Skip **. I am lost as to what to do. After doing research, I have found it should be an easy fix. I don't think I should have to pay to have it fixed, I believe it is the responsibility of Kia motors.

KIA agreed to fix my car which is presumably under warranty. We agreed that they will cover the parts and I will cover the labor at $1,250. After doing the repairs, they are now saying that they will not honor the warranty! This is on top of the disappointment I have had with KIA. I still owe $1,661 on the vehicle and I am so frustrated that they are pulling this! I would have never agreed to having them repair the car, had they not agreed to honor the warranty, as I had a mechanic who is willing to do it at a much more reasonable cost!

KIA is a rip off. They are crooks and are not trustworthy! My lawyer will be handling the matter from today; however, this still leaves me without transportation! Today, I will drop one of my classes that require me to travel to a distant campus for lack of transportation. I will most likely lose my job. And in the meantime, my car will sit at the KIA dealership because KIA will not honor the agreement they had with me! Shame, shame, I know your name!

The magnet I just ordered to place on my car is in the shape of a lemon and it reads: "Ask Me About My Lemon." It's a KIA, dude!" Although it will be a while before I am able to drive my 2006 KIA Rio again, I will proudly sport it around town with my new bright yellow accessory added to its both sides. Never would I ever recommend a KIA to anyone I meet! I will tell everyone I know to never ever consider owning a KIA! Let's boycott KIA! I will post on my Facebook account and in other sites, put signs in my yard and give bumper stickers to all of my friends--whatever it takes to make people aware!

The dealership is great. The staff is great. But the car is a piece of junk. The air-condition is stuck and is blowing hot air. KIA told me that it would cost over $400 dollars to repair. I took it to another dealer and they said that it was the air-condition trip switch under the gas. Now, it is stuck and hot air blows constantly. I can't believe KIA South would rip me off like that. I trusted them. I am hurt and upset.

Grand West KIA's TV commercial states that they appreciate their customers but they surely do not value them or their safety. Back in 2006, I bought a 2005 KIA Optima. I was the first owner of this car and this was my second KIA. I was excited to purchase a car where I felt that my family would be safe. After all, that's their pride right? Buy an affordable car that is just as safe as any others.

Despite warnings that KIA's are throw-away cars, I purchased my KIA. After all, I was told that they would stand behind their vehicles. I had offers to buy a car in Denver and would have received a better deal but I wanted to support my community by keeping my money on the western slope (big mistake). Shortly after my warranty ran out of my car, the power seat stopped working. But I chalked it up to bad luck. Now, I feel like my car is the devil car from the Steven King movie, "Christine."

One day, while driving down the road, the doors start locking and unlocking on their own. I thought that it was a little strange. Every time I tried to exit the drivers side door, the car would lock and I could not get out. I thought that it was strange and got out my passengers side door. I attempted to unlock the door with my key and it would unlock, then lock itself up again. I never could get the door open. I went home and checked Google to see what is going on. What I found out is that this is a common issue with KIA.

From what I read, there is a plastic piece inside the door that when it breaks, it will lock your door and you will not be able to open it. I did learn a trick. If you turn the key at the same time that you pull the door handle, it sometimes would open. So, I tried this and it worked! I was a little frustrated over this but this was something that I could do. It worked for about two months, but soon, nothing I did would open my drivers side door. I was having to exit the vehicle on the passengers side. I was not happy about it but I continued to do this.

Yesterday, my passengers side door locked up. I can no longer enter and exit from the front of my car. At this point, this is already a safety concern. What if something happened? What if there was a wreck or a fire? I can't get out of my car quickly. This is more than an inconvenience. My brother was kind enough to call KIA. He pointed out the safety concerns and they told him to have me bring the car down. I did this today. I received a call back stating that they will not even look at it unless I pay them. How do they expect me to pay for something that they should morally and rightfully stand by?

KIA pride themselves on safety. The local commercials state that they "appreciate" their customers. I do not feel appreciated. At this point, my son's safety is an issue. I cannot afford to trade the car in for a new one. I'm barely making ends meet. I called the corporate office and they told me that they do stand behind their vehicles as long as they are in warranty. How is that different than any other car manufacturer? I asked her about the safety concerns.

Then, I said, "KIA only prides themselves on safety when they are under warranty?" She told me that this wasn't the case. She told me that if I paid the $98 for them to look at it, she could contact the district and see if they would "help with a goodwill fixing of my car." I told her, "If they can provide a 'goodwill' fixing of my car, why would I have to pay anything?" She stated that KIA dealership is individually owned and they have a "right" to their labor. But this wasn't even a guarantee that they would do it. So, it is possible that I would pay the $98 (which I don't have) and find out that the district chooses not to help me. Then, I will be out of $98 and still have a doors that won't open.

Don't I have a "right" to purchase a car and 5 years later still have a vehicle that is safe? After all, I am going to the same dealership where I purchased the car. I'm not asking for too much. My console is broken because of this and I'm not asking them to fix that. (Although I believe they should). All I want is to be able to unlock, enter and exit through the front doors of my car. I would think that in this economy, they would want to keep loyal customers and not to push them away.

I purchased a Kia Spectra from Enterprise Car Sales in Rockville Center NY. The first week of purchase, the car died. I come to find out it was the alternator. Enterprise/Kia Auto World at 2520 Hempstead Tpke East Meadow NY 11554 (mechanic: Rich; contact person: Jamie), replaced the alternator. Nine months later, the alternator goes again. The car was taken to Hillside Kia 153 12 Hillside Ave., Jamaica NY 11432. THEY replaced the alternator.

Nine months later, the alternator went again and I took the car to a mechanic on Merrick Blvd. on 109 St. Jamaica, NY because it was out of the warranty and AGAIN the alternator was replaced. Today 8/23/11, the alternator went again. I felt that the car that was sold to me from the start was a lemon and I was looking to pay this car off BUT now i feel that I have been taken advantaged of as a consumer and I am looking for assistance as a consumer from your agency.

As a Kia owner and supporter of the rejuvenated products and brands, I had to tell you about my experiences that are still on-going with the dealer and service franchisee's/network that Kia seem to be straddled with.

On July 13, I brought my car in to City World Kia in the Bronx, which, in and of itself, was a nightmare. You see, the greater New York Metro area has very few dealers to choose from and those that are members of your network are very suspect at best and downright dishonest and awful in reality.

Having called Jason at customer service (Kia USA), it was clear he could only be limited in his effectiveness as he constantly and repeatedly told me that the dealers were independent and that Kia USA could not directly get involved to help the service process along. This was seven days into leaving my car there without even a call or return about my inquiries. That was very frustrating since it is in Kia's best interest to make sure that their dealer and service network are not only trained well, but also provide the best service that they can as competition, as you know, is fierce.

Unfortunately, Jason (of Kia USA Customer Service) didn't follow-up after I asked him if I could pass along my frustrations to the district manager (who he said was not available to the public) and we ended the call with him giving me an ID # 28-2003701. No call or any updates as he was ignored by City World KIA as well. All he could say was, "sorry Mr. **" and "I'll do what I can," which is nothing. I also talked to Kathryn ** at the corporate office and Crystal **, who closed my case after she did nothing to get my car fixed. This, in and of itself, was the most insulting since she ignored four phone calls that I made. When I called Justina, another service representative, just to speak to someone on August 17, she, at least, called me back twice to tell me she had to send the case to the executive level because it was closed by Crystal (after Jason gave it to executive, he didn't and couldn't do anything). Amazed, shocked and insulted -- my car still wasn't fixed.

So why should I get frustrated if my Borrego was lost at City World for a week? Why should I be upset that Kia USA did absolutely nothing to move my car along after I took it out of City World Kia and after they finally found it (yes, they lost it)? Why then should I be insulted and feel demeaned after Lash Kia couldn't provide a loaner car because I waited a month to have them get some parts in to do the work?

It has been three days and I am still waiting for Lash Kia to finish their work on the Borrego. And when I talked to David, the service associate who I originally spoke with about my horrifying experience with City World KIA, he was upset and was correcting me that I have to wait to get the additional parts in. Do they think at Kia that their customers don't need their cars? Do they treat all of their customers like this? So, I found myself waiting with no car despite giving Lash Kia a month to get the recall parts and do the work they needed to do. Afterwards, they told me that the car and the issues I've raised (and you'll love this) "are operating within manufacturer's parameters". I was told that the 4WD "hang up sometimes" when it is engaged and does the same thing when you want to disengage it. What? Are they kidding? So, after over a month of waiting and fixing the delaminated rotors myself for safety reasons, I am treated like an imbecile. Kia USA ignored me despite my sending emails to six of their executives and being promised a promotion for my troubles. Wow! I wonder if the head office in South Korea is aware of the poor level of service and treatment of their customers in North America.

Each time, I had to call the service department and they were upset with me whenever I inquired as to the status of the car. With City World, I called after four days and I was not able to speak with Nick, a service technician who was supposedly fired, until the end of that first week. Moreover, the claim by Carlos, the service manager, was that they were busy and I had nine items to check. But then again, I found out that the special technician was out of town until the end of the week. The same thing happened at Lash when a seemingly competent Tania ** went on vacation while my car was with them. Only after I called three times did I get David to call me back to tell me they were waiting for another part despite me trying to avoid leaving my car at another dealership for three more days without any notice or update.

On the basis that the service options for Kia automobiles are so restricted in this area to ramshackle chop shops, their on-line service appointment system was a complete waste as the request and ensuing specifics about why I was bringing the car in was not even received by City World. It's something of a phishing feature and, yes, this is something that Kia should be concerned about. How can Kia USA ignore an area with 16 million people? Had I been working for Kia, I would make every effort to get new licensees with state-of-the-art service centers, show rooms, and sales and service people that can, at least, spell! I've owned Hondas, Acuras, Mercedes-Benz, Mazdas and BMWs over the years and not once have I been so blown away by the complete incompetence, indifference, filth, poor service, etc. by the Kia brand.

My bottom line is that Kia needs desperately to upgrade all of the areas I mentioned and I'd be happy to stay with them because I am thrilled by the renaissance over the years from the disastrous Hyundai Pony of the 80's to the thrilling designs and engineering of the line-up today. Unfortunately, the dealer and service network is so wanting and deficient that Kia will lose sales on that basis alone which is truly a shame!

As for my poor car, I brought it in for the following reasons: Service Campaign CS005 (rear seat carpet replacements), defective windshield washer motor, defective hatch-rear light, wheezing and clunky CD player, popping and knocking sound under the passenger seat, slow-shifting transmission, 4WD that gets stuck in low (requiring a reboot by shutting off the car and rolling it), front brakes that have either got warped or delaminating rotors causing serious vibration, a possible leak in the fluid, and poor suspension which causes the vehicle to hop and jump over road seems and bumps. I understand that it is a truck-tuned suspension, but it is unsafe to corner with the Borrego because of the serious steering issues when hitting any bumps at all. I neglected to tell them about the inside weather seals that are dropping off and that need to be reset on all four doors, but hey, I just wanted them to deal with the safety issues. Oh, and I asked about how to clean the cloth seats and all I got was a comment to use regular upholstery cleaner. Gee, thanks, considering that they are staining so easily, that my daughters damp swimsuits left water stains on all of the seats in the back. Great quality!

Considering the service so far (or total lack thereof), I don't expect anything and absolutely will never buy a Kia or recommend one again. In fact, what Kia has done (especially Kia USA's total lack of interest in assisting me with their "independent dealer network" and their promises that were left unfilled) is that instead of bringing a customer back in the fold, they have created an absolutely incensed customer who will use every opportunity to enlighten anyone about the dealer network and the corporate reality of Kia USA as a paper kitten when dealing with their dealers and their customers.

As it is, I had to drive some 12 miles from my home to get bounced from the dealership to the service area because I couldn't bring myself to go to the Yonkers location. No communication from Jason or anyone as they close the files regardless if the case was resolved or not. The reason that major corporations run into significant problems is that their field experts do not have the ability to end licensee's relationships, or just decide not to, simply because they are selling cars. Imagine how many more they would sell if they did not have dealerships like City World Auto, Yonkers Kia, the fraudsters at Major World and Nemet (who tried to bait and switch me, posting cars they didn't have on-line), and Smithtown Kia.

Right now, I am sitting, waiting and expecting for a call. I would likely get some huge bill with nothing covered under the warranty despite the car having only 32,000 miles on it. I shudder to think how much more effort I'll have to make to get my car back without any damage being done to it. Can Kia USA help? No. Hopefully, this letter will shake up the district managers and their managers. Kia might sell even more cars and create happy, grateful repeat customers! I, unfortunately, will never be one of them.

Wires burned out without triggering the fuses, following a jump start by AAA on my 2008 Kia Rondo. The Sansone dealership and Kia headquarters are denying warranty coverage despite faulty original wiring and/or fuse box. The wires should not burn out before the fuses are tripped. Without warranty coverage, which the car has for 100,000 miles or 10 years, it would be precarious to order another jump start when the wiring and/or fuse box are faulty.

Since we bought the 2003 Kia Rio, we experienced electrical shorts in the HVAC controls, especially in the motor fan control it burned out. I was told the electrical harness was not on recall and not covered after 12,000 miles.

Since they wanted more than $600 for the switch, I fixed it myself. The motor switch has burned up three times. This last time, the harness melted at the switch. It should have a motor resistor but this model does not have one or offer one according to the dealer.

Many other Kia owners claim they have had the same problem. Many, fearing for their lives (the car catching on fire) and getting the runaround from Kia, have gotten rid of the car and have sworn never to buy another KIA. I firmly believe a recall on this model is in order, it could save lives. A class action law suit is way overdue.

My husband and I bought a 2009 Kia Sorento in December 09, three days before he was deployed to Iraq. We were told that we had a bumper to bumper warranty, and that everything would be covered. Within a month, I took the car back to the dealership to be told that nothing was wrong. On 3 other occasions, I was told the same thing. In July 2011, with under 50,000 miles, my car started to sound like an airplane taking off. I took the car back to Kia. And they told me I needed a rear differential. It would cost about 1400.00 to replace. They explained to me that the rear axle and back wheels could lock up. I asked about the warranty. And they said I needed to show them my oil change receipts. What does an oil change have to do with a rear differential? I spoke with the district manager who is very unprofessional and rude! She said that Kia will not honor the warranty and fix my car! Even the service manager was shocked! Kia prides themselves on their warranty, and now I see why. Because they don't honor it! Now we are stuck paying 19,000 for an SUV that is broke.

Are you thinking of buying a 2011 or 2012 Kia Sorento? Forget it! My wife and I are both professionals who depend on our cars to get to work every day without fail. My wife is a pharmacist and I am an attorney. We are both in our 50's. In early 2010, we bought a 2011 Kia Sorento primarily because of the push-button ignition feature. My wife has advanced arthritis and the Honda Element she had been driving was hard for her to change gears with its dash-mounted shifter with the button on the thumb-side of the stick.

We bought a brand new 2011 Kia Sorento from Lee Kia in Fort Walton Beach, Florida for under $26,000 financed through our credit union. The car performed well until 2 months ago, when we took it to the same dealer for a service recall we had gotten in the mail. When the car came back from the dealer, my wife said it was slow starting when she depressed the brake and pressed the push button ignition. On Monday, 7/18/11, the car would not start at all. It was completely dead. It then had 25,000 miles on it. I called Kia Roadside Assistance and they came and towed it to the same dealership that had done the recall work.

It has been in the shop ever since then (18 days). I would repeatedly call the Service Department and speak with their manager "Joe", who acted like he was annoyed at having to tell us anything! We were given a rental in the meantime at Kia's expense, but this week they said they need a part that they cannot get and they have no idea when we will get the part back! I called the local General Manager at the beginning of this week. He was asked to call me back during the noon hour on my cell, but instead called me at 9:10 AM when I was in court and unavailable.

I called and left messages for him the same day, but he did not return my call for 2 days. He then said that even though the car is built in Georgia 6 hours from where we live here in Florida his parts receiving facility in Atlanta was where he got his parts from and they did not have the part, a "brake light component". In the meantime someone at the dealership told my wife that the problem with the push button ignition is endemic to Kia Sorentos, and they are trying to fix the Sorentos rolling off the line in Georgia with this problem now before they hit the public!

So much for the security of buying a Korean car "made in the USA". I told this to the local General Manager and his comment was "that sounds like a story from the trenches, I'll check into it"(!). The rental car we were given was a Ford fusion, low to the ground, which my wife cannot drive because she has a hip replacement. I told the General Manager this and he said he would have someone call the rental car agency to switch us out to something that rode higher. This was 2 days ago. That afternoon, the Service Manager "Joe" called and said he was "trying to get us into another rental".

I got tired of waiting for anyone to help us and 24 hours ago went to the rental car place and got put into another rental within 15 minutes of stopping by their office. I called the Service Manager after I left in the new rental and his sad story was he was "still working on trying to find me another rental". I told him it would be nice if he would just call me daily with an update on the repair and the needed part. He said he would (this was at 3:30 PM yesterday). As of today at 1:30PM he has not called or left a message. Oh yeah, and when I called him earlier over 2 weeks ago, I was told "I just got in. I have no idea what the status of your car is!" This was at 7:35 AM (they open at 7:30AM) after no calls had been made to us the entire preceding day. Gee, sorry to distract you from chomping into that creme-filled doughnut buddy! As soon as we get this car back, if we ever do, I am running to replace it with a reliable Honda.

If not repairable after 30 days I will be seeking an attorney to sue the company and the dealership for breach of warranties and fraud, under the Florida Lemon Law Act and any other cause of action that fits. Stay tuned.

I just noticed a bubble on the hood of my 2010 KIA Soul. I called the dealer and they said that Kia only warranties paint for 3 years or 30,000 miles. Well, it just so happened that although it's within the 3 years, I am over the mileage by about 15,000. First of all, what do miles driven have to do with paint? I told him I keep it garaged at home and under cover at work. It rarely gets sun exposure other than when I'm driving. I'm not happy!

My wife and I have been getting our KIA Sedona Minivan serviced and repaired over at our Turnersville, NJ Kia location and have been very pleased with the service that they have been rendering to us; Especially on the warranty side. Kevin, service advisor, has been terrific and was always pleasant and showed a high-level of professionalism at all times. The entire staff from the sales team, courteous drivers and service desk were always smiling and greeting the customers. The Doughty's are going to purchase another Kia Sedona at this dealership in early 2012. Again, thanks for taking such good care of us. We really love the valet service. It's a plus :-)

On 2/8/11, the subframe of my 2001 Kia Optima broke. After investigating, I found out there was a recall for subframe issues. I had it towed to Extreme Kia in Bloomington, Illinois where it was confirmed that it was the subframe and was covered under the recall. On 2/17/11, I picked up my car and upon driving it, the front end was shaking extremely bad. I took the car back and they said I needed a tie rod. I drove the car home, 35 mi, shaking like that and had the tie rod replaced. The car still shook like crazy, I had the 1/2 shaft replaced; Problem fixed. All repairs due to the recall.

I finally received my reimbursement check from Kia 3 months later. Now on 7/16/11, I took the car into a different Kia dealer (since I had moved) because the front end was squeaking rather loudly. After I paid $55.00 to have it checked, I was told the subframe was repaired wrong. I would have to contact Extreme Kia. The same day, I called Dan ** at Extreme and he told me he was going to contact Napleton's Kia and find out the problem. Dan called me back on 7/18/11 and confirmed that he understood what the problem was. The bolt going up through the subframe was put in backwards, stating that was how they did it when a bolt breaks off. However, due to the way this was repaired, the "boot" that holds the lubricant went dry and didn't seal against the frame.

I have not heard from him since. I have called numerous times and spoke to him but he always tells me he was trying to get in touch with Napleton's Kia service manager to see what can be done. On Monday 8/1/11, I called and left a message for him to call me so we can resolve this. No response. I also called the Kia call center and they told me that it was a dealer issue. Wow! Is this how Kia takes care of its customers? I will NOT pay for this issue myself and wait for reimbursement AGAIN!

I bought a 2010 Kia Forte in April of 2010. By March of 2011, I noticed the paint was chipping off on the bottom panels on both sides of the car and on the left side rear door panel. I took it to the dealer who took pictures of the damage.

Two months later (after many calls to check on the update), I was told the dealer would not re-paint and that Kia Motors is standing on the fact that it is "road abrasion" due to the treatment Pennsylvania puts on their road. Road abrasion does not reach up to the door panel! I filed a claim with Kia Motors Consumer Affairs. I finally got a district manager to meet me at the dealers to look at the paint damage. She looked at the paint chipping of the door panel side, which by now was rusting, and authorized the re-painting with the agreement that I would pay for mud flaps and the clear coating (which I did).

After I picked up the car (only looking at the driver's side when I picked it up), I left it sit in the garage for three days. On the fourth day, my husband wanted to see the paint job and here they only painted the left side. The mud flaps were all installed but the district manager only authorized re-painting of the left side because that was the only side she looked at.

When I called Kia Motors Consumer Affairs again, they stated that they only re-painted that side because it was the only side I showed her and it was a "good will" gesture and wasn't covered by warranty so therefore the right side will not be re-painted. On July 28, 2011, I received an invoice from the dealer showing the re-painting authorization for only the left side. But instead of a price, it showed "Warranty". I have owned two other Kias and none of the paint has chipped on the bottom panels. Kia and the dealer refuses to admit that the paint is inferior and to correct the situation.

I purchased a 2011 Kia Soul on May 24th. I have received the "New Vehicle Purchase & Delivery Survey". I have tried to log on to the website to fill out the questionnaire. I get on the website but the user ID & password sent to me doesn't allow me to access the site. I have tried to get to your main website to report the matter to your customer service department but the website comes up "not found."

Any ideas on how I can complete the survey online will be most welcome. Thanks.

The 2002 kia spectra may run but asthetically is poor. both seat belt buckles have broken off. the arm rest has broken off. the seat has broken. the passenger door will not open from the inside because the handle is broken. the dash is buckling up around the defrost vents. the ac has stuck on heat before because of an easily tripped switch under the dash and now the ac is stuck on defrost and won't change back to the vents.

Radio commercial is offensive and not in good taste for a class company such as KIA. It was using Arnold Swartzeneggers current marriage/divorce scandle, his accent, etc. to entice consumers to buy a KIA. If anything, this type advertisement probably turns people off and was very distasteful. Please take this into consideration and take that radio commercial off the air.

My 2002 Kia just wouldn't start. I had it towed. The mechanic said that the problem is the switch (a $20 spare part), but because it was behind the timing chain. They had to tear the whole front of the engine off to get to it. It cost me $1100. I will never buy another Kia, and I will be telling all my friends to avoid them like the plague. This is just one of several issues I had with the car.

I bought a new KIA Rondo in Aug '09. It had powered mirrors on the sun visor. It was hardly used on the first year. Later, when my wife started using them on the co-driver's side, they got hard and started cracking. Within six months, it cracked and become inoperable. Later, when I tried my side, first thing I observed was that they were already repaired with glue and when I started operating them more often, that one also broke like a crispy wafer. When I complained about this to Southtown Kia in Edmonton South, they refused to replace it. They said it's not covered by warranty and asked me to call customer experience department at 1-877 542 2886, who said that they cannot do anything and talk to service again. Now they are passing the ball to each other and nothing is done.

Starting May 10 2010, I had to take my 2008 Kia Optima into the dealership for a constant check engine light issue, as well as car stalling and/or not starting at times. The code that was always pulled from day one had to do with timing. At this time, I was in Maryland. They told me it was because I didn't have a Kia authorized oil filter. I changed the oil at my expense. I paid for a rental car, at my expense, for them to fix this issue. They didn't fix it. They replaced the CVT assembly as recommended by the Kia tech hotline. It was fine for about 2 weeks; then same thing started happening again. I took it to the local dealership numerous times. I was told it was a dead battery so, I replaced the battery.

Numerous times, the local dealership pulled the code and then reset the check engine light telling me to bring it back if it happened again. Or by the time they would get me into an appointment, the light would go off and the code was not stored. Finally, after more potshots in the dark of what was wrong and guessing what needed to be replaced, they tell me that it was the timing belt and that it was defective and had been missing a tooth; and they had never seen anything like that before. They replaced that. Everything was fine for a few weeks. Then the check engine light came on, the car had little to no power, and would stall. When it didn't stall, when I would stop, the oil light came on and the engine started knocking.

I took it to the dealership immediately, who replaced the CVT valve again, only to find metal shavings all in the line. They told me it's probably in the engine and since the engine is knocking, it needs to be replaced. But, they require me to forward all of my service records to them, regardless of the fact that I have been dealing with this issue for a year and a half, and they haven't fixed it. But before they could do that, Kia required that I get my oil changed to Kia-authorized oil and filter, and then the manufacturer would consider looking at the engine issue if that didn't resolve it; but, it would have to be at my expense. It didn't fix it and I have to pay for it as well. Today, I forwarded all of my service records to them and was told a few hours ago that Kia will not authorize the replacement of my engine to be covered under warranty, as I didn't always use Kia-authorized oil filters; and, there were too many 'gaps' in my service history, in which there aren't any gaps for the use of a synthetic blend oil.

I've had 2 issues with my new Kia Rondo at low mileage that shouldn't be happening. Kia refuses to honor the warranty they make such a big deal of in their advertisements & when we called the dealership, they blamed these 2 problems on us.

The 1st issue: the bolt holding my front passenger side strut came loose at only 10K miles. I brought the car to the dealer thinking the problem might be alignment, only to be told nothing was wrong. I brought the car to our local garage & they found the problem immediately. In fact, they were shocked that Kia failed to see it. They told us to call the dealer, who blamed it on "bad roads. " At 10K miles? This was a severe safety issue that could have caused an accident. The fix was about $40 but that's not really the point. The point is lousy quality.

The 2nd issue: vibration when braking at only 28K miles. I didn't bother with Kia dealer; this time I brought the car to our local garage. The mechanic says the alignment is fine & the brake pads have 6 months life left but the rotors are warped. Again, they said to call Kia. Again, Kia blames this on us. They claim it could happen by "hitting a puddle of cold water".

Sounds like ** to me! The rotors shouldn't need to be replaced at less than 30K miles while the brake pads are still good. Kia America tells us we have to take the car to the dealer, have them confirm what our mechanic says, then call them back from the dealership. Our next step if we don't get satisfaction is filing a complaint with our State Attorney General. Don't sell people on your warranty, then refuse to stand behind it. I've never paid so much for such a poor quality vehicle. I'm disgusted.

The loose strut bolt could have caused a serious accident per our mechanic, but we averted disaster by being persistent and not listening to the dealer. The rotors are an ongoing unresolved issue. I'm told GM had a recall for a similar problem on their vehicles and it was due to defective rotors, not the owners' driving habits. Rotors would cost me $500 to replace at the dealer, around $300 to replace at my local garage. That's still not the point. Lousy quality and refusal to honor the warranty are the issues. Kia should cover this repair. I plan to let everyone know about my experience with Kia.

They refuse to honor a recall on the fuel system for my 2003 Sorento and charged me $745.00. I will be filing a claim in court. My car or myself could have caught on fire due to this defective problem.

I bought my Kia Armanti in 1995. I have loved this car but in the last couple of years I have had to replace the headlight bulbs 4 times. I know it's not a lot of money 20 to 25 each time but I never have had a car that I have had to replace the bulbs so much the headlight bulbs should last more than a year. They tell me that there is no warranty on the bulbs but I just can't believe that I should have to replace them so often. I live 30 miles away so I have to take time off to replace them each time I just think that this must be a problem with other Armantis.

My name is Thomas ** of ** Derby, CT 06418, **. I own a 2010 KIA Sportage. This is my first KIA product and so far the vehicle is enjoyable to drive. I have approximately 10,000 miles on the vehicle. I have had one issue with the vehicle since I took ownership and it has been frustrating and my contact with service has been completely useless with regards to resolving the issue. It is an electrical problem with the vehicle. I have had little or no good AM radio reception in the car. It has been in for service twice.

The first time, I met with the service manager to explain that there was a loud whistling sound from the speakers when I use the brake, making it impossible to listen to it. There is also noise when the wipers are on. I showed the issue to the service manager at KIA of Milford, CT. He agreed it was a problem and assigned a technician to work on it.

I got the vehicle back the next day and was told that the technician would need to contact the online service people to find the problem and I would get a return call. After a month with no call, I called and was told that there was no information but I will get a call soon. I called, approximately a month later, and still there was no response.

I made another service appointment and sent the vehicle in again. Approximately 45 minutes after dropping the vehicle off, I got a call from the service department receptionist, who told me the technician said there is nothing that can be done. The technician was able to get the stations he listened to and found no problem. When I explained that there was a problem, she told me it was because of where I lived. I told her the problem exists along the entire route I take to work, which is over an hour of driving. She then told me she would have the service manager call me back.

This never happened. I then called the customer service 800 number and spoke with a lady who was named Shanon. She listened and told me she would investigate; but, her records did not show me as the vehicle owner. I purchased this vehicle as new and am concerned it was not. She called me back a week later and said she spoke with the service manager of KIA Milford, who told her there was no problem. When I insisted there was, she told me she would send a regional service manager to look into it.

I never heard from the regional manager but approximately 2 weeks later, I got a call from the KIA Milford service manager who told me that my problem with the radio is that it was a poor product, and that all KIA Sportage had this issue. I asked him why he would state that they produced and sold an inferior product; and he just said there was nothing wrong with the radio other than they don't work well. And, he offered to have me listen to another KIA radio to see that they all did not work.

I am very disappointed that they did little to solve the issue. I had to keep chasing them for an answer or follow up that a regional service manager never even contacted me or looked at the vehicle that I was told the problem was where I lived; and that my service manager told me in short, "We make a lousy product. You bought it. Now, you have to live with it because we know they don't work and will do nothing to make our customer happy." I was even told to buy a new radio and put it in the car -- just not a KIA radio. Being new to the product line, I have owned more than a dozen vehicles. I have never once had an AM radio reception issue with any of them, but have found that KIA service does not seem to want to even try to fix the problem.

I called their customer service line again and was told no regional service managers talk to customers; and extensive work was done on my complaint, and it was unfounded. The customer service 800 line representative then hung up on me. I now have a moisture problem coming from the A/C unit. It smells moldy in the car all the time. I called the same dealer and was told that it was how the A/C works, and that there is nothing that can be done to remove the odor, but it is not harmful. Really? Is that the best they could tell me? Enough. Someone needs to stop this and make these car dealers accountable.

Both rear folding seats seem to get stuck every time the latch is released and there is no movement in the seats in my 2011 Kia Sorento LX. The rear seats are not functioning as they should be and the product is not providing the service that is stated in the vehicle overview.

My complaint is not against an individual. The complaint is against Kia Motors. I own a 2007 Kia Spectra. The car has been stalling for about a year now. I have taken it in on several occasions. They have not been able to duplicate the problem but once. However, they did not fix the problem so I took the car back and just received a phone call that they can't duplicate the problem. I have adjusted my life to make sure I don't get hit in this car. It stalls at stop signs and after you have been driving for a while. I died on the freeway at 70mph. Fortunately, I had enough power to pull over to the shoulder in time to keep from getting hit. Some days, I hit the accelerator and the A/C comes on.

I have learned all the back road in town to avoid traffic, as not to get hit or hit anyone. My blood pressure stays high because I'm tensed while driving. I truly fear for my life and my family's life as I drive this vehicle. I can't afford another vehicle at this point. So please, make note that if anything should happen to me or my family, I have plenty of documentation for the lawyer to sue Kia.

My family was hit straight on by truck going opposite direction, the air bags did not deploy. My family was injured, not good at all!

The Fire Department and the Police was also very concerned. This 2010 Kia Rio had 3,000 miles only. Their number is 310.816.9369 (direct number). I called my insurance company right away to get them to tow the vehicle (smoke started, I was concerned about the fire). As of now, the Fire Department states that the car is at a total loss. My mother almost had heart attack. My family had bruises, sore, chronic pain, and sore cavity chest!

When I signed for my Kia, I was told they have tires for life and towing, so I could cancel my towing on my police because Kia would take care of this. I shortly had a flat tire, and I went to Kia to have the tire replaced. I was told, "Oh, no. It is only if your tire is coming apart." I paid $165.00 for a new one. On February 2, a car hit me. It took off almost my complete front end. I called for a tow, and I was informed they don't tow for car accidents, only if my car is disabled. Now my car will be fixed in two weeks, and I am paying for the rental and their towing. I was all so told that if I can only use this Kia lot to have my car fixed and no other Kia because they want the money, and my warranty would no longer apply.

I have purchased a great many vehicles in my time, both in used car lots and new car dealerships. I have been treated as badly as I was by the people at KIA of the Bronx. The KIA Corporation will suffer greatly if these are the kind of people they elect to represent them, bait and switch, disrespect, bullying from the manager to the salesman. It's a real disgrace. I really liked the new vehicle I was looking for and the msrp was good, but if that's how they treat you before you spend you certainly won't be treated better after.

The 2000 Kia is under a leak benefit program for tanks from bottom in place for 10 years or 130,000 miles from warranty start date. The closest is Wausau, Wisconsin which is about 125 miles from Iron River, Michigan. They offered to tow the Kia for $300.00, but I can't afford that much.

If the tank isn't fixed, we have no car. I am disabled and it's hard to get around. Thank you for your time.

Sound and vipration in the automatic transmition "changing from second-third gear", this problem has been repeated several times. During the PMS of 60000 km, the car has returned twice to the service center at Jeddah for the same reason.

It has suffered from the same problem since December 1, 2010 and re-entered repeatedly into the Service Center for the PMS of 80000 km for two weeks. Currently the car is still with them until this moment Dec. 18, 2010.Undoubtedly the above repeated problem shows significant defect in the Gearbox, which requires replacement of the defected parts if not the whole gearbox.

I had a Kia Sorento 2008. One day, my engine light is on so I called a Kia dealer at Riverside. They told me to bring the car in, did diagnostic, he told me the car needed to upgrade censor. I asked him, "Is it under the warranty?" He said yes. I said go ahead do it. After that for a few days, the engine light came on again. This time it's blinking. I called the Kia dealer again and he told me I have to call a tow truck to tow the car in, so I called road side assistant. They came and took the car to the dealer. I got a call from the dealer. The car needed to change internal engine. He asked me if I have record for the oil change for 3,000 miles. I said I don't have it but I had 30,000 miles major tune up. (Because when I went to do my first 3,000 miles oil change, the odometer showed 3,000 miles, when I went to do the oil change it's jumped to 30,000 miles).

I said how is it possible because I've been monitoring it since it reached to 3,000 miles. I came right away. The lady at the service department at Car Pros (Yuri ***) said, "If you're done doing a major tune up to 30,000 miles, you will be back on warranty." I had to pay $ 800 for that. She said, "I'm okay you back on warranty." Every time the engine light on, I took my car to the dealer. It covered with no problem. Then this time, they declined me because I don't have a 3,000 miles oil change record. Can you tell me the warranty was working every time and then this time it's not covered because I have to change a new engine? Is that fair for me? I believed in that woman who said I'm back to warranty. I don't do anything wrong. I abide by the rule. This is what I get.

My car has been in the shop for a while now. I just want someone to return my call and let me know what is going on and give me an update. I have left Matt several voicemails and have not gotten any return calls. And when I call the dealer I am not getting any answers. They have not called me.

At 691 miles, our new KIA Sorento had its engine replaced due to a crack in the block. Once that was fixed, the engine began to intermittently grind at start up, the transmission started to have issues and we would notice the fuel cutting out on occasions. We took the vehicle back three times to get these issues fixed and they did not repair any of them.

We then had an arbitration meeting in which the decision was made that they would have 30 days to fix the issues with our car. They did not contact us except once in which they left a message with our daughter and I returned the call and left a message, and they did not call back. They then said they had scheduled an appointment with us the day after the 30 days were up and that we agreed to it even though we never actually spoke to anyone.

On Nov 7, 2010, the 2008 Kia Sorento airbag suddenly deployed. My wife Kathy was sitting in the driver's seat turned and talking to my youngest son. She felt pain from her abdomen to the left side of her face. The vehicle was not running, the keys were not in the ignition and there wasn't Kia's solution replace the airbag system. My wife was getting ready to go home without children 5 minutes later. This would have happened going down road. I was told by Mr. ** that "Kia does not deal with hypothetical situations or what if's."

I have been trying to get a faulty transmission fixed for over a year on my 2009 KIA Optima. The car is jumping when it shifts up or down at 20mph all but putting us through windshield every time. And all they want to do is keep reprogramming the transmission computer. In the meantime, damage is being done to both car and passengers with bad neck pain from the snap upon shifting. All we have asked is for them to fix it properly so it does not happen again. And after 12 months and 6 to 8 test drives with two reprograms, the car is still not fixed. All the dealer can say is his hands are tied until KIA instructs them on repair. Everything adds up to a lot of lost time at work and income since they don't do loaners.

I had a 2003 Used KIA spectra with 120000k and run perfect. I used to work to have fun, til now I already put more than 60000k miles more and run outstanding, over all. Buying my Kia spectra was the best thing I have done. Thanks Kia for making strong cars.

I purchased a brand new Kia Sorento 2.2 CRD in January 2010. The vehicle had its first service in July 2010. On August 2010, I noted that the front wheels/tires were worn. Whilst driving, the vehicle developed a mind of its own and applied brakes on its own as well as steering on its own. I took the vehicle to the closest local dealership where they diagnosed the back arm bushes as worn, they indicated that they needed to order the parts from Korea. Two months later I am still without a vehicle and the dealership refused to provide a courtesy vehicle. I had to contact the South African headquarters that provided a Hyundai Getz as a courtesy vehicle, which is a far cry from what I bought. For the past two months I have been without the luxury of what I thought I have bought, furthermore I am paying for a Sorento whilst driving a Getz!

I bought a 2008 Kia Spectra with approximately 41,000 miles on it from Saturn of Houston. After only two weeks of using the car, the engine light came on. The business went out of business October 31.

I took the car to Family Kia in Dickinson, Texas, for repairs. The car has been in the shop for a week and the car is still not fixed. Kia tech support has been involved and keep giving me and them the runaround. They want email letters, want to try all these things to fix it including a new computer system and still not fixed. I asked for a car to use from the dealership I took it to and to get from Kia and I have been told it covers a rental car under extended warranty but not the regular warranty. I am fed up with all this bull crap and the run around about the car. Now the Kia tech support wants them to try the wiring and see if that is it.

So the car is tied up some more. Somebody between Kia tech support and the mechanic ought to be able to solve the problem and I should be able to use a loaner car until it is taken care of especially since they don't want the answer is. The dealership who went out of business said they didn't sell me a junk car and there is nothing they could do about it. The never told me the Kia did not cover a rental car under the warranty from the factory nor did they explain an extended warranty. Between the dealer I took it to, the dealership that sold it to me, and the main one Kia, I am getting a total run around and excuses about why from all sides.

I asked for the owner of Family Kia to call me and I was told he didn't make phone calls to customers and that he was tied up with other things. Someone has to assist me with this. I have to have my car as I do market research that requires transportation and I am losing money by not having a car. Also, the car was purchased with a down payment I gave as well as Texas Air Check. If it can't be fixed give, me a new Kia in its place or a car of equal value in another make.

I have a Kia Sorento (2008) and my steering wheel airbag went off while the vehicle was parked. It was not in an accident of any kind. My son was waiting for someone, just sitting there listening to the radio when it went off.

The Kia "contact" that I have does not keep me informed of anything that is going on; the dealership that is trying to fix the vehicle is more informative than Kia themselves. I was told that when the steering wheel airbag went off, the knee airbag was supposed to go off at the same time and that never happened. I am very apprehensive about taking this vehicle back, what if it happens again? Kia will not give any type of guarantee with the fix they are planning to do. I already asked, and I also told them that I was nervous about driving the vehicle. They are going to change the airbag, wiring and the computer module. I am still concerned about this, what if it happens again while driving?

I bought in a 2007 Kia Rio from this dealer. After 3 years, the hood started to rust. We took it to the dealer several times. The manager accused me of replacing the hood or it was in a wreck. He would not honor the rust warranty. It was missing the emission stick on the hood. That is their reason for not honoring the rust warranty. If this hood continues to rust, we will have to replace it at our expense.

I purchased a KIA Optima 2003 and while it was still under warranty, the engine blew. It was taken to KIA of Greer who confirmed this. It sat on the lot for months with no results. We were told to come and pick it up. We towed it home and she sits in the yard since 2005. Their warranty meant nothing. This was a brand new vehicle, right off the lot. We made many calls to no avail. It is the consumer who pays the price for products that are defective. It was a living nightmare.

I've always paid my bill on time, that is, until Hyundai Finance took over. They called my house 10-15 times a day until my payment is cleared. They will begin to start calling within 1-2 days past the date in which Hyundai changed to suit them. I never had this problem with KIA.

KIA never told me I would be sending my payments to anyone but them. I am being charged anywhere from $47-$50.00 per month for late charges that I should not owe. Also, when my husband and I went to purchase the car, the dealer ran our credit and decided to put the loan in my name, because he could get a higher interest rate on my name. KIA told me that I would pay the car off in 5 years. The price of the car was around $25,000. I've paid $497.00 a month for 4.4 years ($26,242) and I still owe $10,000. Please help me! They've called my job after I begged them not to do so. They call my house any time of the day or night so many times that I can't keep up with the times. I've had to go on nerve pills for anxiety attacks. I'm nervous all the time.

In august 29, 2010, I took my 2006 Sportage in to be checked for a possible wheel alignment after I noticed I had extreme wear on all 4 tires. They changed camber kit and outer tie rod ends and sold me 4 exact same tires as what I had on the car, and they did a complete wheel alignment according to specs - to the tune of $1283.65. I have since driven 10,000 kms. and again the rear wheels show severe tread wear on the right and lesser wear on the left rear on October 31, 2010 and I took it to Kerrobert Paint and Body Shop where I requested they check out my alignment. That cost me $88.00 and got a printout of their readings in seconds and degrees. The printout is in full color and all marks are displayed. I also have it stated on the paperwork that they did not adjust any part of it and also recorded my odometer readings.

On November 2, 2010, I drove 5 hours to Calgary to Kia City and armed with my paperwork, I told Scott that their alignment printout did not match the body shops, and that the machines are all basically the same. He got his crew on it at once. The best they could tell me is it must have been in an accident. Their technician told my husband who was with me that he didn't think the car had been in an accident and that he did not know why the tires were wearing. To make a long story short, Kia has suggested I take it to a body shop and have them see if my frame has been damaged (they think I am stupid). I will have this done ASAP. I bought this car from Saskatoon Kia on January 15,2010, and was lied to from the start by Kia.

The car was manufactured in December of 2005 and the odometer showed 81,000 kms on it. I also paid out of my pocket to have the timing belt replaced on August 31, 2010 to the tune of $668.27. According to Kia's own service and maintenance record this should have been done before I bought the car, as it clearly states every 48 months or 96,000 kms, whichever comes first. I'm not a rocket scientist but December 2005 to December 2009 adds up to 48 months in my book. How about you guys, do you think maybe we should go back to grade 1 and learn basic math? I requested and got the history of the car from Saskatoon shortly after I purchased it.

At any cost I feel that my timing belt repair should be given back to me as well as my tires should have been replaced at no charge. I also feel that if my alignments were that far out then they should not have been able to have done a complete alignment. I will never own another Kia product again and would certainly never recommend them. I would like to be reimbursed for parts and service that should have been done from Kia as well as something for my travel time as the trip is 5 hours one way, and also the cost of the body shop if it proves that my frame is indeed not damaged and the problem to be rectified at Kia's cost.

I purchased a 2005 Kia Rio on 11/10/04 and was also talked into the extra warranty from Performance for $1295. I had to put two transmissions in the vehicle. Since I did not have the paperwork from the mechanic telling that I had a transmission flush at 60,000, no one would cover the transmission. I paid $1275 for a used transmission from them and that lasted 6 weeks and had to have that one replaced. I did not know about this site or would have written sooner. I have put in over 4,000 dollars into this vehicle in repairs and I do not have the vehicle anymore; it had to go back since I could not afford to keep putting repairs into the vehicle. I am out lots of money and no vehicle. If there is anything you could do for me could you please let me know? I realize I cannot get all of the money back but I do believe something could be done.

I purchased a KIA Sorento in September 2006. Last winter, I put my 4-wheel drive on to get out of snow. It would go out of 4 wheel drive so it had to be towed and I was without a car for a week. On October 12, 2010, my car stalled and the check engine light came on. I took it to a garage and was told it was the camshaft sensor. I called Kia and was told, "Too bad, your warranty was up September 30. Also, when it rain hard, I get water in the truck which I was also told, "Too bad, your warranty was up September 30." I no longer have faith in my truck and I will never buy another Kia and I will make sure no one I know will buy Kia.

I have to pay for everything out of pocket. I broke down with a 6-week-old grandson in the truck. I have been crying for days trying to come up with the money to pay with no help from Kia.