Kia

I called the official website of Kia asking if there was a recall on the Kia Sedona vans. The headlights go out every 3 to 4 months. I thought I was the only one, but I saw several hundred complaints about this same issue on many different websites. The customer service person stated that I had to pay to get it checked out. I told him surely I was not the only one with this complaint. I asked him sincerely if others had complained about the same thing as myself. He was very rude and stated he would not discuss others' problems with me. It was just a general question. He stated that Kia did not see it as a problem. I think it is. Please look into this issue. Thank you.

In June 2009, I purchased a new 2009 Kia Sportage with manual transmission. About a year and a half later, I noticed that my vehicle was not shifting correctly. I took it into Lowell Gervias Kia (where I purchased the vehicle) and they said they would run a diagnostic and call me with the result. After waiting most of the day for a call, which I never received, I called them. I was told that the clutch was completely burned out along with other parts of the transmission and the cost to repair was $1,400.00. Then, they followed this up with "Unfortunately, this is not covered under your warranty." I told them that I only had about 32,000 miles on the vehicle and asked how this could happen. They said that I drove the vehicle very hard and burned the clutch out by my driving.

Before the Kia, I drove a 2001 Saturn coupe for 8 years and never had a clutch problem. My driving habits have never changed. Just the distances I drive to and from work and home have changed. I was extremely upset at the audacity of being told that my method of driving was responsible and in no way was it defective or cheap parts. I have not returned to this dealership for any service since then and I refuse to do so. Since Kia was so kind to voice their opinion to me as to what kind of driver they think I am, I have now made it my responsibility to voice my opinion to anyone thinking of purchasing a Kia, not to in their best interests. All I do is tell them my story and they quickly look for another automaker.

Kia South Atlanta has to be the most unprofessional and dishonest business that I have ever dealt with. I had two diagnostics prepared from two other locations free of charge on my 08 Kia Rio due to the check engine light. The car broke down 2 months after I purchased it (Fayetteville Ga)on the misfire of a plug . The steering wheel cracked up after 3 months and it was not covered on a new car. The same problem re-occurred. The dealer charged a diagnostic fee of $89 that was to be refundable. The first time the exact same problem occurred, it cost $145 not including my personal towing fee ($50). This time, the same problem cost $216 and the $89 for the diagnostic was not refunded.

First, they don't keep their word, so get it in writing. As a first time owner, I expected better treatment; however, I learned my lesson. Service is horrible. They were supposed to call me. When the vehicle was ready repaired, there was no call. I took the car to them at 10:30 on 1/30/12 and it was to be ready at 5:45. They didn't even call me. I called Kia South at 5:40 and they stated the auto was ready. However, upon arrival, they charged for the diagnostic and the auto was, in fact, ready.

I am very disappointed in the service and I feel that I should not have to pay the $89 fee when I had already had that action performed which identified the problem. Consumers need to be made aware of hidden fees because Kia will not. I paid $89 for a problem that was identified before I even went to Kia South for the repair. Beware, as a new car owner, the 100000 mile warranty is no good and the service also. Thank God it's almost paid off. I will never deal with Kia again.

KIA in Mentor, Ohio advertised: Drive home a used vehicle for $199. Not $199 a month or $199 down. For $199. The ad goes on to say how much they have marked down their KIAs. Well, when I went in twice, after I heard the ad, a month apart, for the $199 cars, the salesman looked at me like I'm crazy. I told him what his ad said. He said, "Well, we have 2 maybe. One needs a motor; the other, a tranny."

Each time I went there, I was told the same thing. He didn't say "Oh, I had 10, and we sold them." He looked at me with a smirk on his face. This is false and misleading advertising! I have again heard this ad 2 weeks ago.

I brought my 2008 Kia Sedona and it now has 61,000 miles. Now off warranty and since I got it in March 2011, I have been to Kia every other month with the check engine light on. First, it was gas cap, then something in the gas tank, then hoses and then last time I took, I told them I was unhappy. I contacted Kia headquarters and made a fuss and was going to sue if they didn't fix it. They were milking it until my warranty was gone and had to pay out of pocket. So they fixed it and never came on for 4 months and my car got 900 miles over warranty. And guess what, light on again. I'm taking it to dealer and telling them I'm done with them.

I bought it in Delaware and lived in MD. Since I moved to WV, I have to take it to Clarksburg WV Kia and they are worthless. They don't know what they're doing and the service manger doesn't give a crap about my problem. So I drove it back to Delaware now and taking it to them. Let's see what's wrong now! I will never by Kia again. I'm sticking to Chevy. I won't recommend them to anyone

I bought a Kia Cerato in February 2011. Since I had this vehicle I've experienced a vibration when it is in 3 gear. The car went in for the gearbox to be repaired or replaced. Unfortunately after 3 weeks being sent from one gearbox service center to the other, Kia South Africa can't get authority from Korea to get the gearbox replaced under warranty. It will be send again today for a 3rd report but even this might not get Korea to condemn the gearbox. Kia SA are not prepared to provide a loan vehicle as it is not policy nor do they have a spare gearbox to replace until they can find the cause of vibration. In the meantime I can't get to my customers and this can result in me losing my job. This will be my last Kia vehicle!

Yes, these cars have problems and they can be extremely expensive to repair at times, but I am a fan of the Sorento. I would not want to break the bank getting one because of the experience my mother had. She had to replace the transfer case at $140,000 for $4500, which was about equal to the value of the car. So she bought a Honda, sold me the Sorento and I had it fixed.

I've had a 3000 watt aftermarket stereo with just an interstate battery and the stock alternator, no problems. The white '03 Sorento is customized with double tinted windows, removed emblems, stock wheels and door handles painted black, headlights and tail lights tinted black, and aftermarket grille without the Kia symbol. People mistake it for a Mercedes all the time. Satisfied, but I'd never buy one off the lot. I'd get another high mileage one.

We bought a 2008 Kia Sedona LX, and within last year we have had to fix/replace parts to the right side sliding door. It happened again just yesterday, the door will not lock/latch shut, and the power actuator went out again. Additionally, both headlights went out twice, and we continue having problems with random icons going off on the dashboard, for no apparent reason.

I am not a Kia owner but would like to take the time to make a complaint regarding a commercial that is airing during family prime time.

I am watching TV with my two children and a Kia car commercial came on that used foul language. I am not sure who is doing the marketing that would use that kind of language. I do not normally take the time to voice an opinion but I really found it offensive to use unfavorable language for an automobile commercial.

is the worse economy I can remember since the late 1970s. They didn't say anything about the economy through the holidays. Please!

I bought a KIA Rio because I needed a car and first they charged me way too much around 10,000 dollars for it when it had 55,000 miles on it and on Kelly blue books, it only cost 5,000. I had it for a few days and the starter went, they fixed it but then about 2 weeks later the starter went again. This little car has problems kicking into gear as well. To me it is not a safe car and when driving it I feel as though it is a deathtrap. I will never buy a KIA ever again, I would like to get rid of it but unfortunately I am stuck with a payment. So if anyone knows how I can get rid of this junk car, please let me know. But KIA is definitely not safe rated for me.

For all of you people thinking of buying a Kia, read this. Bought a brand new 2012 Kia Sorento, not a demo, right out of the show room. At 800 km, head gasket had to be re-placed. At 1500 km, oil pan seal had to be replaced. At 2000 km, engine block had to be replaced. After arguing days with Kia Longueil and Kia Canada, we got them to replace the entire motor instead of re-building my engine. Then we went to pick up the truck and the electrical blew. Kia Canada does not stand behind their product at all! We requested to have the vehicle changed for a new one from the minute we started having these problems, and was told no but we will get free oil change. My truck that I paid over $40,000 for a new vehicle experience has been ruined by Kia Canada.

I am now stuck with a hunk of junk. For my loss of time out of the office, anxiety and fear my truck will break down, Kia Canada offered me a free oil change. If I ever sell or trade in my truck which I will, what do I say when I am asked if any major repairs have been done to the vehicle? To my surprise Kia doesn't stand behind their product. Too bad we do not have a lemon law in Canada. I would never buy a Kia again! If you research Kia Sorento, I am not the only person to have major problems with the vehicle or Kia Canada.

Don't buy a Kia!

I bought a Kia off the showroom floor. I drove it with no problem for about 8 months, then I took it over for a check up. Everything came back great, then it broke down. I utilized the road side assistance, and had it towed to the Clarsburg's Kia. It took them about a week to fix it . The eco had a glitch, and burnt up my fuel pump. I got it back, and put gas in it, and the check engine light came on, and there was a strong smell of gas. I called Kia, and they said bring it over. They checked it, and determined it was only the gas cap that was loose. They said they fixed it. 4 days later, I put gas in it, and the same thing happened. I took it back, and they now have my Kia again. This time, they gave me a loaner Kia, but I'm tired of spending my days off in the Kia dealership, getting my 2011 showroom Kia fixed, week after week.

I drove a Toyota 4 Runner for the ten years preceding my purchase of a 2011 Sorento and never need an alignment even with almost 200000 miles. My Sorento has already had one expensive 4-wheel alignment due to pulling to one side and is now doing it again. The vehicle has 36,000 miles on it with the overwhelming majority of the mileage on the interstate. I do not travel on dirt or gravel roads. What is up with these alignment issues?

401 Dixie Kia is the dealership I dealt with and I'm not sure the name really matters given all the negative Kia comments here. Initially, Kia wasn't viewed as a player in a competitive industry, only a car for the economically challenged. Somehow, JD Power started to actually give some of the Kia models an award, or two, and sales improvedeven landing a former Audi designer Peter Schreyer and the current designs reflect it. The Sportage SX reflects a bit of the Q5 exterior, and has some German tuned handling. The Optima premium hybrid has A6 lines and the panoramic roof on both is stunning.

Despite signing an agreement with the aforementioned dealer, they just cancelled it without giving me their position. Guess I could be grateful I didn't get the monthly payment increase surprise like another poster here. Thinking I've seen how JD Power rated companies have fallen short, and really hope they start assessing quality after a minimal of a year on market. Otherwise, people like me may actually use their rating to make two of the most expensive consumer purchases: home and car.

Despite being upset, I can say I am happy now to have had my deal implode given all the Kia comments on this site! Feel for those who have had various mechanical failures, and soaring costs due it. Friends thought I was nuts when I told them I was seriously going to buy a Kia. Cosmetic improvement's only a small part of the sale because most cars are a 3 plus year commitment, engineering, and customer service matters. Maybe Kia should consider this, and do they even have an online marketing team reading the various complaint boards?

The last time I checked, kids still watch TV. Your ad just looks like you are trying to be cool, however, it just makes the company look careless. No one needs to hear that, and parents don't need another thing to explain. Do the right thing, and be a better leader for everyone! Correct the ad, so we can see your company be what you want it to be. Give your best, and you'll be a winner!

First off, I was a college student and wanting a new car with a warranty so then I wouldn't have to worry about having to pay extra for cars that I recently had that kept breaking down and I had to empty my pockets to keep running. I knew that I couldn't afford to get a loan for a better car and I looked in KIA and heard nothing but decent reviews about them. But from that start I got conned, I spent $14,000 for a new KIA with already 216 miles of test driving done on it and it was a manual with no bells and whistles, not even an air conditioner. But me being conned was my fault. I should have brought someone experienced in buying a new car with me, but fault still falls on them for taking advantage of me and not having ethics on their side of business.

My next complaint is that I have automatic lights that I can just keep the switch on and the light automatically turns off. But when the cold weather of the winter time hits me, my light somehow miraculously turns back on and kills my battery. I called in and told them about my issue just 3 months after me purchasing my brand new car and they said that there was nothing to do about it. I wrote in several complaints over and over to the company and still nothing happened. Now, I'm stuck with a battery that has gone completely bad from all the times that I have had to push start or get jump starts from. I will never buy another KIA as long as I live.

Below is a letter I sent to the KIA corporation on behalf of my father.

Good day, my name is Brent ** and I'm currently deployed to Afghanistan. Last year, my father purchased a brand new Kia Sorento from Shottenkirk in West Burlington, Iowa in 2010. He has a home in Burlington, Iowa but due to his job, he works in Maryland so as you can imagine he travels frequently between the states to see family. The first time my dad showed me his new Kia Sorento, he was extremely happy with his purchase as was I for reliability and safety options that came with the vehicle. I've been reading numerous reviews regarding the Kia brand, so I felt extremely comfortable about my father's new purchase.

Being deployed, I've had time to review different vehicles for myself when I return home from deployment. I have seen and driven the Kia Sorento and I consider it to be one I'm seriously considering on purchasing. I like the design, power and third row seating with all the luxury amenities that come with the Sorento. Ive mentioned this to fellow co-workers deployed with me who are also looking for a vehicle when they return back home and Ive been able to sway them to consider the Kia Sorento as well.

In early September, my father was driving home from Maryland back to Iowa. The vehicle stopped working, there was a problem with the engine thus leaving my father stranded at night. He had to call a tow truck that took him and the vehicle to the nearest Kia dealer, Coughlin Kia of Newark, Ohio, 43055. There my father was provided an Enterprise rental car to continue his 550 mile trip back to Burlington, Iowa. That week he needed to head back to Maryland to go back to work. Unfortunately, his vehicle was not fixed so he could not pick it up on the way to Maryland. During the week, my father had to drive 400 miles to pick up his vehicle and pay for the rental car.

As an Acura owner, I too had a problem with my transmission around 55,000miles and the vehicle was about 4 years old at the time. My Acura required a new transmission. The Acura dealership provided me with one of their vehicles while mine was being fixed until I was ready to pick-up. There was no charge for a rental car and the service I was given by Acura was top notch.

I don't want to discredit the Kia brand based on the service provided by the Kia dealerships my dad interacted with. I'm disappointed to hear that Coughlin Kia of Newark did not compensate my father for the entire rental vehicle knowing my father had to drive hundreds of miles to pick it up then back again. My father informed Shottenkirk in West Burlington, IA - where he purchased the new vehicle. Shottenkirk didn't try to mitigate the situation or help compensate him for the rental vehicle. My father did not ask for gas or per dime for his troubles as I would have. He just asked for full reimbursement for a rental vehicle and was denied.

I believe this type of treatment of your new Kia vehicle owners will destroy the brand. I believe you have a great product that may need refinement. However, with the treatment of your Kia customers I find it extremely disturbing as a brand. Can this please be rectified with my father as soon as possible? I don't care if one of the mentioned dealerships listed above or Kia company itself reimburses my father for the rental car but that would be the least any of you could do.

Update Dec 2011. Kia denied to reimburse my father the full claim for a vehicle rental which was less than $200.00.

Rating: Poor. When I decided to purchase a 2012 Kia Sorento, I spoke with the dealership several times in order to make it a quick and easy transaction. I spent six hours sitting in the waiting room of the dealership. This should have been my first clue! When I arrived home and reviewed the paperwork, I discovered that instead of taking off the amount of my trade in and downpayment, they added it. I was overcharged $10,000. After contacting the Kia finance department and not getting any answers, just excuses, we contacted the attorney general and our attorney. I feel that I was discriminated against and taken advantage of because I am a woman.

I have had nothing but trouble with the vehicle since I got it. The headlights wouldn't shut off and after spending 5 hours at the service center, was told that a part would be there in 2-3 days. They offered to give us a ride home or let us drive the vehicle and continue unhooking the battery each time we parked the vehicle. My husband had to get pretty nasty with them in order for them to give us a loaner car. They stated that they didn't have any, but offered to rent one from a rental company. At that time, I also explained that the headrest had fallen off. They didn't even get that fixed! When I returned to pick up my car, they had to program the keyless remotes, and now they don't work. I would never recommend a Kia to anyone, nor will I ever purchase another one.

After driving a Kia Rondo for over 100,000 miles, I've had no mechanical issues and feel I should have!

I bought this Kia Sorento in 2006, brand new. I have been the only driver and have put 75,000 miles on it. I have had nothing but problems, and of course none that the extended warranty I paid dearly for nor the power train 100,000 mile warranty cover. Most recently, I had a series of breakdowns that finally resulted in my Kia needing a fuel pump, so I was told. $800.00 later, I pick up my Sorento to start it and have a loud knocking noise as well as my check engine light on. Come to find out, the mechanic "noted that" a week before when the car was dropped off. So, my cars been at Kia for 10 days and I pick it not completely fixed. I was told it is probably "crank barrings"(!?) and it will be fine for now.

My car broke down again on my way home, yes, after $800.00 and a new fuel pump? So, I call the Kia dealership, I bought it from to be asked. "Did you have the timing belt changed at 60,000 miles?" Now, how would I know that? So, he tells me now my extended and power train warranties are null. I will never buy another Kia or Hyundai product ever again, and I will spread the word loudly! I am not a hateful person, I work hard as a registered Nurse in a Neonatal Intensive Care Unit and have dedicated my life to helping people. I am recently a single mom of a 17 year-old who wants to go to college and I just can't afford to not have a car, or to have a car that is not reliable. I also feel I was cheated into a warranty that will not be honored, and it is disappointing. Please pass the word about the dishonesty of Kia.

I just paid off my Kia Rio 2005 in April. About two months ago, the engine exploded so I had it rebuilt. Then the water pump malfunctioned so I had that repaired. After that, it needed a new thermostat, then a piece of the radiator popped off. And most recently, the water pump needed replacement again. It is also making horrific noises sometimes when I use the brakes. So far, I have put about $3000 into repairing this vehicle. I depend on it to get to work. The transportation service in Jacksonville is terrible and I need a car.

Also about two years ago, the a/c stopped working and about a year ago the switch for the headlights stopped working properly causing my brights to come on at times. And a couple of months ago, the door to the driver's side will not open unless I roll down the window put the key in the door and open it. I work full time but due to the economy our hours are cut. I am going into debt trying to repair this vehicle.

The Car is Kia cerato 2011 with identification number of KNAFW411BB5369214. The purchase date was15-7-2011 and the number of kilometers is 9000. The car has been received on 15-7-2011 from the main branch (Abu rRwash, Cairo /Alex. Desert road) and after one month from using the car, it was noted when two persons ride on the back seat that a crack sound in the suspension system is heard. I went to Kia's agent Elgendy 3S Elmahalla Elkobra branch to solve this problem and accordingly, after the maintenance, the sound disappeared.

After five days only from the maintenance, the sound comes back again. As of now, I went six times to Kias agents and every time sound disappears and comes back after 4-5 days from maintenance. I have sent more than one complaint to the Egyptian International Trading & Agencies Co. and until now the problem is not yet solved. Upon this, I have advised all of my friends and relatives not to buy any Kia cars as bad after sales services increase customer dissatisfaction and negatively affect Kia's sales and reputation. Finally, I need my problem to be solved; otherwise my car needs to be replaced. Thanks and kind regards.

At the beginning of December 2011, I brought my 2008 Rio5 to the Kelowna dealer to check out a rubbing sound from under the hood. They said it was probably a bushing. Now it is December 30 and they keep sending estimates to Kia then sending an estimate for something else. When I phone the Kia service/warranty number, they say we'll phone the dealer, the dealer says they just submitted another estimate and on and on.

I had a trip across Canada planned for Christmas that fell through and it looks like I will miss my parents 50th wedding anniversary. I am at the point where I will take it to a trannie shop then paint my car with a "Kia Sucks" motif for my very delayed trip.

I spent days at the dealer working with a salesman. I called later on the last night and said I would I would take the car and be in morning to make the purchase. I went and got my bank loan approved and in order to be prepared. He called me and said to come later in afternoon because they were sending him to pick up a car; however, my car was getting serviced and detailed and would be ready for me when he gets back, so there was no need to come down now since he was being sent out of shop for a few hours.

I said I can come in right now to take care of my end of paperwork since you just opened. He said later about 3 or 4 would work better, "Don't worry I have your car being prepped for you and it will be definitely be ready for you and you can take it home right away." I called a few times while he was taking care of his business and left messages at shop throughout the day. Then I get a phone call at 8:30 pm after I did all my end of paperwork and loan papers and get the loan for this same day purchase that says another salesman sold the car from under him while he was out doing business for the shop.

Now the car isn't there and I was never notified till 8:30 in the evening hours later from the morning I was supposed to get the car. Now the car is not there and I have my loan doneno car and no remorse, or compensation for their wrongdoings. My time and money I put into this by driving back and forth, doing the loans and insurance, research, credit checks and so much more to list right now. They should make good on another car in a big way and fast since I took off of work and holiday to make this transaction.

That is not at all good customer satisfaction at all! What will they do to compensate me? And get me in the car, I want today! I have no car as of tomorrow and I am very unhappy with the Kia service and customer satisfaction attempt at this point. Who knows, maybe they will change their ways and surprise me with a make good offer.

I signed a contract and paid $3000 cash (debit card) down on a 39-month lease for a 2012 KIA Sorrento for a monthly lease price of $299.95 per month. Contract signed 12/28. Scheduled to pick car up next day, 12/29. On 12/29 late morning, they inform me that the price of the car has changed to increase another $27 per month to a $327 monthly payment. Their reason was they could not get finance company to bump me to the tier we needed. I had a contract signed and a handshake at $299.95 per month, then they change their mind the next day and add $27 to the deal. I want them to honor the contract we signed. They now want to cancel the contract because I won't agree to the new price.

I have been car owner for than 18 years in Canada and always owned Toyota. I got KIA Spectra in 2005 from 401 Dixie KIA dealership. Within year, I had a heating problem; it was shutting off and turning on. I took the car to the dealer, and they checked but could not find the reason and sent me back. After a few days, in snow, I was on highway and driving when the heat got dead and I had my family with me. All the way, I was cleaning the windshield from inside with my shirt and got home.

The next day, I was very angry and took the car to a dealer, and finally, they replaced the hearing coil. In the next few months, my Speedo meter was starting to jam and becoming normal again. And due to that, I got one speeding ticket and took the car to dealership but they could not find anything, since my warranty was done. My stereo got problems, and my passenger side door glass had issue (It is not working to bring it up or down). Since I got this car, it has the worst electronic problems. I will never advise to buy KIA and will never go back to KIA, and I'm hoping that company will check the record for my car and offer to fix it.

My wife and I purchased a Kia Sorento from Union City Kia in Georgia. We purchased the vehicle on 8/31/11. We were informed by our salesman at that time that it was the last day of a promotion the dealership was running where you received 2 Atlanta Falcons seasons tickets if you bought a car, but the offer ended at the end of that day. As a matter of fact, the car we test drove that day was black and had all of the Falcons promotional stickers all over it. About 10 days went by and had no tickets so I called my salesman. He told me he was going to check into it and call me back. I did not receive a call so I called back on Friday again and left a message, still no call back. I called on Saturday and he checked with his manager and he told me they should be there that day and to check after the mail delivery and let him know if they are not there.

The tickets were not there so I called back as instructed and was told by the receptionist the salesman was not there and had left for the day, and there was no manager to speak to. However, the tickets would take about 30 to 45 days to arrive from the sale date. None of this was mentioned at the time of the sale. I emailed the Kia customer service and was contacted by them with absolutely no help and was told the promotion actually ended on the 28th, not the 31st, and to go back to the dealer and see if they would step up to what they promised as they are independently owned. I called the dealership and again received no return calls so I went to the dealership and talked to a manager on duty. He took my information and told me he was going to find out what was going on and call me back that evening. I again received no call.

The next day, I went into the dealership and was routed to their business manager Kennon **. He told me that I was right, the promotion ended on the 31st and that it was a corporate promotion which they did not purchase enough tickets so he was going to find out what he needed to do to get more. He stated I was not the only person that was complaining about this. Kennon told me he would get me some information by the end of the day. He did call me that night and left me a voice message telling me he was playing phone tag with the guy and he would be in the next day to follow up and get back with me. That was on a Wednesday. I did not get a call back on Thursday, Friday, Saturday or Monday so I called the dealership again and was informed he was on vacation for the week and he was the only person that could help me. I emailed him and Kia customer service again with no reply from Kennon which was expected, but I did receive a response from Kia Southern Region office, and once again, they just said go back to the dealer since they are the ones that made the deal. This time she said besides it was on a "while supply lasts promotion" which of course no one ever mentioned that while signing for the car just that we would be getting the tickets. So I again stopped into the dealership on Monday, 10/24/11, and personally talked to Kennon. He now changed his story and said the promotion actually ended on the 28th, but he was going to check in with another manager and ensured me he would call me that evening.

I also informed him it was him that confirmed to me in person that the 31st was in fact the cut-off date and all I wanted was what was promised to us. Well, once again, I was lied to. No call on Monday, Tuesday or Wednesday. I would think if the promotion ended on the 28th, the salesperson, rest of the staff and management would have known that by the 31st, and the promotional car would have had the decals removed. The fact is they were so desperate to sell the car they intentionally lied to get the sale done. This is immoral and bordering illegal. A contract whether verbal or written is binding.

Well, it is now 10/25/11 and we have missed 3 home games and still no tickets. I have gone above and beyond to clear this up, but have had no luck even getting the dealership to answer my many calls and lie to my face every time I speak to them in person. It is evident this dealership has a problem standing behind promises made while getting you to purchase a vehicle. As a consumer, there should be some protection against companies that rip them off and knowing the whole time they are doing it just for a dollar. I just want to work something out and get this cleared up. This dealership is a direct reflection on the Kia automobile, regardless if it is privately owned.

I filed a complaint with the Atlanta BBB on 10/28/11. It is now 11/30/11 and the Better Business Bureau just informed me they have tried several times to contact the dealership, but the dealership has not responded to any of their attempts. No surprise there. That is their trademark. Well, as the end of the football season nears and still no word from the Kia dealership to no surprise. This may be an independent dealership. However, they represent Kia when they sell their vehicles. I'm not finished pursuing avenues to get this resolved. All is good and they will make any promise to get the deal closed, and once they have you, they forget all about you and the promises they have made.

I purchased one of the first 2011 Sorento vehicles. It has the worst ride an SUV could have. It is so rough that it is hard to keep it on the road when I drive it. They upgraded the shocks in the 4th quarter on all the newer Sorento. They tell me they have no plans of upgrading the old ones. This is not right! They know that there is a problem if they updated the new ones. They need to take care of their customers.

Firstly, let me start off by saying this is in regards to the Kendall Kia located in Miami, FL. I was initially greeted by Anika, salesperson, who is a great girl with lots of sales potential. Eventually, I left the dealership in my new 2012 Kia Soul. One (1) month later, I had the "pleasure" of speaking with the owner, Mr. Rod Rifai, after being unsuccessful at receiving a call back from any available sales representative. That conversation was trying, to say the least. My question for Mr. Rifai was when could I expect to receive my tag, as my temporary tag was expiring the following day. Somehow, that simple question turned into a screaming match between the two of us. He attempted to insult my intelligence throughout the entire conversation. I had to raise my voice just to be heard over his tirade and this was from the owner of the dealership.

At the end of the conversation, I was promised that following Monday that Mr. Rifai would personally investigate the delay with my tag and get back to me. To date, I have yet to receive my tag or a follow-up call from Mr. Rifai and I am now on my second temporary tag. For obvious reasons, I will never recommend this dealership to anyone after my experience with the owner. He should not be in the business of customer service and, in my personal opinion, a hospitality class would do him wonders.

I rate Pete's Car Smart and KIA a negative star. If zero star means bad, then negative stars for both of them. But if you are asking 5 stars or more is bad, then let's say 6 stars. I don't get answers from the service manager besides their nothing wrong with your car. "Yes, we can see it used oil but there is nothing wrong with it". The only time they talked to me was when I was there because once I left, they never returned my call or even tried to explain anything to me. So I would say KIA and Pete's are a joke or KIA should get sue for false ads which they say they have the best warranty. I could say the same if I never had to warrant anything.

My 2007 KIA Sportage that I got brand new had around 46000 miles when I started to notice it using oil. It's using half a quart every 3000 miles under normal driving conditions. I shouldn't have to change it until 7000 miles. So if it using half a quart every 3000 miles, one could say it will use 1 quart every 7000 miles. Pete's and/or Kia did an oil test to see if it uses oil, but they will or have not want to do it at 7000 miles. Last time I went in there to get it checked at the 3000, they topped it off and said they would call me.

But I have not gotten a call from them. I told them I wish they had not top it off because I wanted to bring it back at 7000 miles and see how much oil it had use. HQ is a joke also, I have played phone tag with a lady in Atlanta and her reason for not calling me is because of my cell number (which is a KY number) and they thought I was in her time zone. I left message for her to call me at 8, her time, which would be 7AM my time so I could talk with her.

For weeks, no reply. They would call during my work day. After weeks of leaving messages and trying to get that same person, I got a direct number for her. But after talking to her, she too is telling me there's nothing wrong with my SUV. It's normal for a car to use oil (yes, if it had lots of miles and never got regular oil changes). She did tell me that KIA would be more than happy to service my SUV, but I would have to pay for it. If they did find something, they would be more than happy to cover it under the warranty.

Like they are going to tell me the truth. I have told my boss and all my friends not to buy any KIA vehicles at all. I have told all my friends not to purchase any KIA or cars from Pete's Car Smart in Amarillo, TX and now I wish someone had done the same for me. If anyone has had the same problems with their KIA, I would like to know about and what you have done. I don't care what car you had as long as it is a KIA.

Bought our first brand new 2011 Kia Sorrento because we wanted a warranty to cover any problems. In October, we noticed the paint was starting to bubble and chip off all over the top of the car and the hood. We took it to the service dept. At the dealership where we purchased it (don't ever do business with Keffer Kia in Mooresville, NC) and they told us it won't be covered under our bumper to bumper five-year warranty because we must have either driven through something or parked it under a tree. Are you friggin' kidding me?

We now have a lawyer. I'm saddened by the fact that there is no honor or loyalty anymore when you purchase something today. I am also offended that they have the nerve to actually accuse a customer of something so ridiculous just to get out of fixing something that is clearly a defect. Anyway, just in case someone else is having the same problem, no, you are not going crazy and should complain about as well because I believe in the power of the pen and the power of all people united. If enough people come forward with these problems, the companies will have no choice but to start taking responsibilities for their merchandise.

I have a 2007 Kia Sedona 125,000 miles. It has been nothing but trouble since day one. The 2 back row seats where all put in wrong, the seat buckles would not work because they were all in the wrong place which took 2 1/2 hours to fix. The thing is using oil and transmission fluid more than gas. The front end is knocking, the air bag, tire pressure (even after having it checked) and engine light are all on. The rubber is coming off the doors, the doors stick and will not open sometimes without a lot of force and then sometimes still won't open. Shocks are bad making horrible sound when I go around a curve. When accelerating, it has some hesitation before opening up, sometimes I think it is going to completely stall. Do not buy a KIA of any kind. They are all cheap. I guess you get what you pay for. I know a lady who wrecked in a KIA, a minor accident and the whole car burned up. It's not even metal.

Dealer will not cover anything. Nothing but the run around. This van is a piece of cheap crap. Can't even call it metal because its made out of titanium. Cheap cheap cheap. Do not buy. If you have one get rid of it while you can.

I bought a used 2009 Kia Spectra last year around the end of the year. They convinced me to add on Gap insurance and a "shock censored" alarm. I've had to bring the car in several times because the alarm doesn't work. My power steering started making noises about 4 months ago. I took it to the dealership because their "Warranty" is supposed to cover it. They tell me "Your power steering fluid is dirty and the filter needs to be replaced/changed. It's going to cost $220 dollars. " I was told all the fluid had already been replaced when I initially bought the car. So they are telling me that not even a year after buying the car that somehow the power steering fluid became dirty and the warranty doesn't cover it. This is total **.

I will never buy a Kia ever again. They are liars and every time I try to call their service department, they transfer me repeatedly and hang up. Never again. Haddad Kia Bakersfield, CA sucks and I recommend to never buy a car from this dealership ever!!The warranty is a joke. I refused to pay the $220 dollars and had to pay $120 just to get my car back from them. This is ridiculous! I'm out over a thousand dollars already on what I've paid on the car and when I get my tax return this year, I will be trading this stupid piece of junk in for a Honda.

I am so disgusted with the service and attention, and lack of knowledge, from the Kia Esserman, in Doral Florida. My vehicle went in for service and came out with the AM radio not working. After many trips to get this corrected, and after a rude service rep, Freddie, continues to work on the problem the car has more issues than before. I bought this car for my husband, who is disabled, and I have had nothing but problems. When they want to sell you a vehicle you get tons of calls, when there is a problem you are ignored. This is my 3rd Kia and my last. Someone call me. I am reporting this to the Better Business Bureau, and to the ADA for not having consideration of a disabled man.

My 2011 Kia Optima Hybrid came with an outdated navigational database, not listing the selling dealer or the street it was on. The streets that were renamed over 7 years ago are still listed under old names. I cannot rely on the built-in navigation system. I reported this to Kia corporate but they were not much help. They referred me to the subcontractor Mapinsoft for a costly database upgrade. I ordered and received a memory stick that was supposed to contain the update. The update process was unsuccessful and it involved Kia, Mapinsoft, and radio/nav system hardware manufacturing. Everyone is pointing fingers toward each other.

I bought my Kia Sportage new in Oct 2009. Last year, something happened with the power steering so I took it in on a Saturday and waited while it was fixed. I was told that the clamps the manufacturer used were "cheap plastic", so they replaced the clamps and got it all fixed. A few months later I was pulling into my subdivision, and the power steering went out completely. I had to have it towed in the next morning and was told the problem was the hose blew out. We had it all fixed. Three weeks ago my son was in town and checked the fluid for me, it was full.

Tonight as I'm pulling in my garage, I noticed a large puddle on the floor. I checked the fluid and it is low so I called and they wanted me to bring it in, in the morning to look at. I do not drive a lot, and only have 6200 miles on the car. While I have been treated well by my KIA dealership, (they get right on it, gave me a rental the last time I needed it, and are giving me one tomorrow), I am livid over this. It has been 6200 miles, and this is the 3rd time I'm going in the shop for the same problem. I live alone, my son lives out of town and I buy a new car for the security. I do not feel secure now with this car at all. As soon as it's paid off, it's gone. Don't buy a Kia. I never will again, and I'm going to shout that from the roof tops to everyone that will listen!

I have a 2006 Kia Sedona, I purchased less then a year ago. This van has brought us nothing but trouble. Both low lights blow at the same time every 90 days. We have to replace bulbs every 3 months and the bulbs are not cheap. We have 4 kids and this always seems to happen at a bad time. This should be a safety issue for Kia and these vehicles should be recalled and fixed. This is definitely a bad wiring issue. There is no way that they are blowing at the same time and it's not wiring. What if I was driving on the highway late at night with my kids and both lights decide to go out? I would be forced to use high-beams and that is dangerous for my family and for everyone else on the road. Come on Kia, fix your mistakes!

My passenger side air bag light went on and I was told that I would need a new bottom part of a seat which would cost me $1.542.00. I feel that this is a safety issue that KIA motors should cover. I bought this brand new 2008 KIA Spectra. I call KIA Motors about this and the man that I talked to was not a helpful person at all and said it would take two days to see if they could help. Well, they called me within a few hours and stated they would not help me out. 3 yrs old and the car has this kind of issue.

I purchased a brand new 2006-1/2 Kia Optima, in 2006. Since then, I had to have a new ignition switch put in, because the key was sticking all the time. Then, I have been putting brakes and radars on, about every 6 months. I would not recommend a Kia, of any kind, to anyone. Has there been any recalls on brakes for the Kia Optima?

My car has broken down beside the road several times, and had to have it towed. That gets quite expensive. What can be done about it?

I have a 2008 Kia this is the 2nd Time this happened. When you fill up the car, it brakes down and cuts off. It is about $700 bill . Please help.

Kia Lindenhurst NY ripoff artists refuse to return deposit.

My sister purchased a 2004 Kia Optima new in 2004. Early this month, after picking up my niece from school, she completely lost control of the car, barely missing a telephone pole, and numerous other vehicles, people, and objects. After this traumatic experience, she had the car towed to her mechanic, who mentioned that this car "had to be recalled", as the axle had snapped, and that the sub-frame was completely corroded.

She then brought the car to a Kia dealer who acknowledged that these vehicles, were in fact, recalled. She received no notification of this recall. She left the vehicle with the dealer for repairs, on November 3. On Nov 17, still without a vehicle, she called the dealership, who claimed they were waiting for a part to come in. She then contacted Kia Consumer Assistance.

For this period, Kia would not pay for a loaner. The dealer claims to have corrected the "recall" problem. However, as a direct result, her tires were destroyed, and the wheels are questionable. The dealer said this was not part of the recall, and the car was never aligned. After 3 weeks without a vehicle, suddenly, in 24hours, the car was ready to be picked up in less than 24 hours? I fear for their lives. My sister is still unable to sit, or stand, without excrutiating back pain, and my niece is petrified to get into a car. She now has to purchase 4 tires, and get it aligned, before it can be driven, we hope, safely. I can only thank God that my sister was not on the freeway, or this defect easily would have caused their deaths.

I have a 2007 KIA Sedona. We started having these problems and in this order: esc light came on, air bag light on, check engine light on, cruise control quit working, then the rear brake lights went out. I could not find the source of the problem so I looked online and saw where there was a recall for the stop lamp switch on the lemon law website for this year vehicle, see below:

April 2009 -- Huyndai KIA is recalling 139,844 MY 2006-2007- Sedona, Sportage, Sorento and MY Rondo and Amanti vehicles. The stop lamp switch in the affected vehicles may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause the brake lights to remain illuminated when the brake pedal is released. A stop lamp switch malfunction may also affect the operation of the brake-transmission shift interlock feature so the transmission shifter would not be able to be shifted out of the park position. It may also cause the electronic stability control (ESC) malfunction light to illuminate, and it may not deactivate the cruise control when the brake pedal is depressed. Any of these malfunctions, alone or in combination, may lead to a crash. Dealers will replace the stop lamp switch free of charge. The recall is expected to begin during May and June of 2009.

I called the local dealership in our nearby town of Jonesboro Arkansas and they made an appointment for it to be repaired at no charge, however when I left my van there, they called me and said my VIN # showed that my van was not within the production time of the recalled vehicles. In the meantime, we can fix it for XXXX amount! I rejected and I have contacted the KIA Consumer help number and nothing, no help!

I purchased a new 2011 Kia Forte 5 door hatchback in July 2011. Shortly after I took possession of my new Kia, I noticed a severe distortion in my windshield. It was rippled over the entire windshield, and the edges were so distorted that viewing signs along the road, is like driving in a fishbowl. I took the car in and the service manager at Kia acknowledged the distortion, and was able to take pictures on his cellphone that displayed the problem.

He received the okay to replace the windshield, which he did on 8/30/11. The replacement was no different than the original. The Kia customer satisfaction manager, at the district level, would not go any further. He stated that all of the make and model forte 5 doors like mine, had a "degree of distortion", and the windshields came that way from the factory. His conclusion was, they had done all they could do to fix the problem. I talked to the regional office and they said the same. So it is my Kia, my problem. An aftermarket windshield, with no distortions, will cost $350. I think Kia should pay to replace my windshield on my new KIA. It is very distracting, and causes strain to my eyes, to have to continually try to focus as I am driving. I like the car, but the windshield has got to be replaced. I believe it is wrong that I pay for the windshield on my new car! The eye strain can't be good for me and the distraction while I am driving is dangerous. I cannot believe other Kia customers have not complained about this issue.

I think we have seen enough of the Kia girl. She was cute at the beginning, but enough is enough. She has a Billy Mays irritating voice. She still is cute but let's scale back on the advertisements or get another spokesperson.

I have a new Sportage 2010, bought in August 2010. In, August of 2011 brought the car in to change the frayed rubber molding around driver's door. November 2011, barely 2 months later, I brought it back in to show how frayed it was again. I was told it was because of the rubbing of clothing or the body not the part. The first time showed goodwill but now they will not repair it under warranty.

I called Kia Canada, and they told me the same thing. According to my dealer, she has had other people coming in, to replace this very, very soft rubber. I have been touting Kia all year to anyone looking for a car. Now I am contacting CAA, AAA, Protegez-vous, and any other social media sites I can, to make them aware of Kia not being up to snuff. This is just a minor problem so I can just imagine what a major one in the future will be like. I will not recommend Kia to anyone.

I cannot replace this rubber every two months, so I am sure cold air, and hopefully no snow will be coming in. Since I sometimes transport handicapped people, I am sure the rubber on the passenger side will go too.

After going over all the terms and conditions of the sales price and trade in which was written on scrap paper, I went into the room to sign all the papers that were ready to sign in which I did, only to find out mostly everything was changed. Thankfully, my mother was present and what we were told was not what the contract said. They increased the sales price instead of giving me the ext warranty they charged me. They also added a second warranty of $2,000 and the total warranty charged was $3,795.00.

Right after signing, the sales person came in and folded all the papers so I could not even look them over.

I have a Kia Sedona Van. Every 90 days, both of the head lights blow out at same time while driving 55 mph on a highway. I have contacted the Kia Dealers and Kia Corporation many times already but they cannot do anything or mainly they will not do anything! The bulbs are Sylvania and were installed correctly, with clean sanitary gloves not touched by the skin or hands!

I bought my 2009 Kia Rio in April, 2010. On Oct. 30, 2011, my car would not start when I came out of a store. There was a large, yellow sticker inside the door that reads "For assistance, call". I called that number and it just rang. I did not see the transparent sticker in the window. Oct. 31, I dropped my keys at the dealership (Harris Kia in Lansdale, PA) hoping they could look at the car. I called the dealer at 8:30AM, they informed me that I had to call roadside assistance or pay for the tow. I called roadside assistance. They informed me that I needed the VIN number to verify service or pay for the tow. I left work on my lunch break and got the documentation out of my car. At about 11:30AM, I called roadside assistance again and set up an appointment for 4:00PM to meet the truck.

By 4:30, there was no truck. The response I got from the local company, Mike Carr's Towing, was that there had been an accident call and the driver was stuck in traffic. We agreed that I would leave the keys under the driver's side floor mat. I had to leave as my ride was also having car trouble. At 5:10, I called the local company again. The receptionist gave me the same answer she had the first time. The car was picked up finally at about 5:50PM. The dealership checked my car and found that the battery was dead. I have owned the car for a year and a half and I am stuck for the entire amount. $185 + tax, $40 for checking the old battery and $40 for putting in the new one. How long does it take to put in a battery? Surely not a half hour.

I am less than a happy customer. The amount of action I had to take and the sheer inconvenience are outrageous. I'd hate to imagine getting stranded in my Rio and having to depend on the roadside assistance. I wonder if my warranty is worth the paper it is printed on. I had to leave 3 classes during work to deal with all of this nonsense.

I bought a 2010 Kia Rio at the end of September. I haven't had the car for two full months yet. I only have made one payment on the car. Already, the car needed the breaks and the gas pedal fixed. First, the arm rest was missing and I was told that it would be ordered and be ready in a week. It took them two weeks to get it to me . Now, when I got in my car the other morning, my headlights wouldn't come on at all, only the high beams would work (Remember, I traded in a car that had headlights that did the same thing, that's why I got a new car.) When I turn on the air condition or the heater, the motor vibrates bad. I have spent two days on the phone with Kia, where I bought the car, to see that they get it fixed.

I have been call-transferred here and there, I feel like I traveled the world. I was told to call and talk to the sales persons manager to see about getting me a loaner car until mine can be fixed. He told me he had to talk to the service manager and see what he says. He told me to call back in 15 minutes so he could go and talk to the service manager. I did call back and they want to tell me he is in a meeting. No, I think your avoiding my call. I have called 3 more times and could never get him on the phone. Well, the last option is for me to go and explain everything in person since I can't get anything done over the phone. I live an hour and 15 minutes away . I am a divorced 28-year-old parent of one. I need a car, I work 50 hours a week and go to school 3 times out of a week. If nothing is done soon, I am going up over everyone's head. This is truly **. I regret getting a KIA

I feel that the finance representative was not accommodating and discounted me, after I signed the contract. I had it adjusted because of extra charges, the paperwork is different on other copies (the trade-in value was decreased to hide the extended warranty of $2000.00). He did not go over the contract.

His name was Collin ** at Legend Kia in San Antonio (IH 35 N, San Antonio, TX, 210-650-9969). I obtained financing from my bank, which exceeded the cost of the vehicle I initially chose. I wanted to upgrade to another vehicle and he told me I had to pay the difference out of my pocket (which was not true). I feel discriminated against because I am a black female that went into the dealership "alone" to purchase a vehicle. I don't feel a man would have been treated the same.

Our 2005 Sedona was having transmission problems. We took it in to a dealership where test were performed and it was determined that the transmission was needed to be replaced. A call was put into the warranty department to see if it was covered under warranty. The call was put in on a Thursday morning. We called Thursday late afternoon and was told that they still had not gotten a reply back.

I have three kids and my husband works out-of-town. I stated that I needed to get a courtesy car. They stated that they did not have those cars but I could rent a car. I feel Kia should have paid for this rental. We finally heard back late Friday afternoon and was told that it was going to be covered under warranty but the part would not be in until Monday morning, forcing me to retain the rental car through the weekend. I feel that they should pay for the rental or reimburse us for it. The repairs were covered under warranty. It was not our fault that no one in the warranty department called back until a day later which happened to be the weekend.

I contacted the Service Department and Customer Department. Both were not helpful and pretty much told me sorry about my luck but we can't help you. Our vehicle will be paid for in one month and had planned on trading it in for another Kia. We will not be doing that now thanks to the wonderful service and attitude we received. I think it's poor business when a car tears up through no fault of your own and the dealership makes you pay for another car while they take their sweet time fixing it.

I give 5 starts for the sales lady and 1 star for the financing department. We made a deal with the sales lady Josslyn and she went to her manager Eric everything was set 60 months at $320 per month we get to the financing dept he goes no way that can't happen. I told him, ''No Eric said 60months @320 it's a deal. We bought the KIA. Well, in financing it ended up 72 months at 328? My husband said not to make a scene so I said well when I come pick up the tags I will talk to the manager Eric and Josslyn. That happens yesterday 10-29-11.

The financing guy said you should have told me .I informed him I did more than once he kept telling me that wasn't going to happen. So yesterday, he goes the paper work has been file so what do you want me to do. I informed him I wasn't happy the manager and sales person gives you a price and when you get back to his office whatever the manager say doesn't mean anything I don't feel that is right .This isn't the first vehicle we have gotten. He was wrong charging us one more yr I know we could have said no to the car but my husband said go ahead but if he has done it once how many other times has he done it to other customer. He had no excuse but it can't be done yet the manager gave us a discount because it was a 2011 and the finance guy didn't and wouldn't sale it to us at what the manager and sales person quoted us.

I bought a Kia Picanto with registration no. ** from Princess Crossing Franchise in Roodepoort, Gauteng on July 21, 2011. Up to date, I didn't receive the service booklet of the vehicle. Wayne **, the sales representative, promised on numerous occasions that in two weeks time I will have the booklet and that he didn't receive it from head office yet. I am a very proud owner of the Kia Picanto. And I want to keep the service schedule up to date. Can something small like a booklet turn into an issue? Please assist me.

I purchased a 2011 Kia Forte on May 4, 2011. I was recommended to purchase a Kia by my mother and sister as they both own one. On September 28, I was advised that I had to have the transmission replaced. The transmission has a leak. The car was less than 5 months old. I spoke with the owner of the dealership that night to express my feelings on the problem and was told by the owner that there was no way I was getting a new car and that Kia would not authorize it.

I filed a complaint over the phone that same night and was called on October 4 by Shamaar and asked to return the call. I have done this three times and left my number, and to this day, have not received a return call. I have updated my complaint on the Kia Motors website and have received no response. I even filed a second complaint that is not showing on the Kia Motors website. I understand that there is a reason for a warranty, but I hope you understand that when you purchase a new car, you expect not to have a major part of the engine replaced within less than 6 months of owning it.

I made arrangements to take my car in for service on October 7, but because I did not get the car there until 11:30, the dealership would not have time to work on it they said and would not approve a rental car for a weekend. I contacted the service advisor by email on 10/10 to make arrangements to take the car in again and did not hear from him again until 10/12 when he said he would like for me to bring the car in on 10/14. I asked if he had received my email and he said he had been extremely busy and his Kia technician was in training and he did not have a chance to read it or have a glimpse over it.

I bought a new 2007 Kia Optima. I had the car for one month and the brake light went. Kia charged me $40 to replace it. The only reason I bought a Kia was for their warranty. The dealer told me that everything was under warranty. I asked him what that includes and he said everything, including windshield wipers. Every time I have a problem with this car, they want to charge me $90 to check it out. My airbag light is on and I feel that it is a safety issue. Kia wants me to pay $90 to look at it. The car shakes when I do 60mph. I only have 42,000 miles on the car. I do not recommend Kia to anyone. They do not stand by their warranty.

I purchased a used 2008 Kia Rondo in Houston, Texas in May of 2009. It had around 38,000 miles on it but appeared to be in a very good shape. About a month ago, which was in October, 2011, the air conditioner started blowing only hot air. I brought in to West Side Kia in Katy, TX and was told that I needed a new air conditioning compressor and it would cost me $1,300 to fix it. My car is out of warranty because it has around 62,000 miles on it. The service advisor told me that I need to consider whether or not I want to put that kind of money into my Rondo or just trade it in for something new. My God, the car is only 3 years old! I was in shock.

I asked the service advisor if this was what the quality the consumer should expect--only three years use of a Kia before having to trade it in? I asked him how a car so young would already need a new air conditioning compressor. What made matters worst was I was approached by two very pushy sales people, one of which, I told that if I had to buy another car, it certainly would not be a Kia. I've had cars that have had over 150,000 miles on it with air conditioners that still worked like they did when the car was brand new. I was also informed that a Kia cannot use anything but Kia parts and because of this, the cost of a new compressor was triple what a regular one would cost me. It seems to me that there is something very wrong about this. I feel as if I've been ripped off and I cannot afford to buy another car right now.

I purchased my 2006 Kia Optima LX nearly two years ago from a used car dealer, with 50,400 miles on it. It was actually pretty reliable until the engine mysteriously failed on October 8, 2011, at 75,684 miles, while I was out of state. I was returning to Connecticut with some of my family when it developed a loud clatter. Soon, the oil warning light came on, along with the "check engine" light. And there was a loud "bang" from the hood, with accompanying debris and a smell of burning oil. When my mechanic looked at the car, he confirmed that there was a hole in the side of the engine.

I have had seven cars, American and Japanese, in 21 years. This is the first engine failure. Those I kept for over three years. And I had the Buick for one year. All had at least 107,000 on the clock and no failure (the Civic had over 191,000). I change engine oil every 2,900-4,000 miles (generally 3,000) and generally shift at between 2,500-4,000 rpm depending on conditions. So, I believe I drive and maintain cars properly, especially as this did not happen to the six other cars.

This would have been a merely terrible inconvenience if Kia stood by its so-called 100,000-mile powertrain warranty. Don't believe it if you are buying used. You get the balance of 5 years or 60,000 miles. That would not be shabby if the car itself was reliable and you knew exactly what warranty you were getting, or they at least would meet you halfway. Who buys a modern car expecting the engine to expire at 75,000 miles when you regularly see ads for cars for sale with 200,000 plus miles? Read my lips - no more Kia!

The gas tank leaks. Kia had a recall but they will only fix it if the leak is on the very bottom. I was told mine is leaking at the side seam. The tank is rusted bad, it shouldn't matter where it is leaking. It is dangerous and should be fixed.

Our car is 4 years old. It is Kia Optima and has 76,000 miles and a dead engine. The engine was blown. We took it to the dealership, months before as the engine was ticking. They did an oil change and sent us on our way. We returned the car again a month later. Then Kia Service kept our vehicle for more than two weeks, and in the end, they did not even look at the car, let alone help us with the issue of the ticking sound. They will not stand by the warranty so we are stuck with a car that has a blown engine for which we are still making payments on.

We tried to get a deferral for the car payment, and the runaround we were receiving about that is ridiculous. Three months later, we still have a blown engine and are still fighting. Please do not ever buy a Kia.

We are writing this because of an incident that we had on Saturday, October 8, 2011 at Valencia, CA Kia dealership (a.k.a. CA superstores KIA). During our visit, we've had a very difficult situation and inappropriate matter with one of the sales managers, Raldo **. At the beginning of purchase transaction (after we've mentioned about the final quote that the dealership agreed on), Raldo ** started yelling with anger and stomped out on us. Offensively, he doubted us about the price that the dealership gave us. This made us very uncomfortable and it was extremely rude behavior. We couldn't find any reasons of Raldo **'s attitude. We've never had such an unpleasant experience and being insulted before.

Later, he came back and we've tried to tell him that we didn't appreciate his demeanor. However, he totally ignored us and walked away again for the second time without any apologies. It seems like his main focus was on something else, not selling a car. We've requested his business card, but he refused to give it out and told us that he doesn't have it. Therefore, we are doubting his qualification as a sales manager. Absolutely, we found zero customer skills and business ethic from this person. We weren't expecting a top service, but at least he didn't need to be rude. Based on today's bad experience, we believed that we are not the first and only customer who have received this type of treatment. We've lost our time and effort.

Unfortunately, we could not purchase the vehicle because of the above incident with Raldo **. We are very disappointed and will not recommend to any friends and/or family members about this Kia dealership and his service. Finally, we strongly not recommend this person to any future Kia customers.

I bought a Kia Rio in 2003. I was the first owner with 1,000 miles on it. It was on clearance. I didn't need an extra car, but the price was too good "to be true". 3 months after the purchase, it was still under the famous 100,000-mile guarantee. The A/C stopped working. I took it back. They fixed it. 8 months later, the A/C stopped working again. They fixed it. 2 to 3 months later, the A/C stopped working again along with the driver lock. They fixed both. This time, I told them that I didn't want the car no more. It was too much hassle and I needed a reliable car because my older car got totaled in an accident.

This time, they got a brand new AC compressor. It worked for a year. The dealer told me the new compressor had its own guarantee. I told them I wanted to exchange it for different car. He said if it didn't work, they will do it. They were very nice, so I trusted them. Less than a year later, the AC and car locked again. I took it back. I had enough. This time, they said: "We're sorry to inform you. But if you would had come before last week, we could it replace it. But your guarantee on your A/C just expired." Now I'm stuck with this piece of **! I keep advising my friends never to buy a Kia ever.

We purchased a new 2008 Kia Optima from the dealership. Three years later and 75,000 miles later, the engine began to rattle. I took it into the dealership and found out that the engine block was bad. The corporate district manager fought it tooth and nail. The service staff at the dealership rallied for me so it would be covered under warranty. They finally paid for the engine block but I was stuck with a $700 rental car bill. What car engine gives out at 75,000 miles? I will never buy a Kia again. Stick with a Honda, Toyota, GMC or Chevy! Kia's are horrible cars! Kia is a horrible company!

I parked our Kia just after the last oil change and service. We bought a new van, a 2007 Toyota Sienna. I never even thought of trading for a Kia. The Kia was driven off and on. My next service was listed in miles from the dealership. I had no idea that there was a month limit too. It was about two and a half years and we were going to get it registered to put back on the road for our daughter. It drove fine to the dealership except when I slowed the RPM to stop, then it would cut off. There were no knocks, clicks, smells except for a woodsy smell that they described as old gas. They cleaned the old gas out, did a tune-up, put in a new coil and did an oil change. They said it still wasn't right so they kept it over night.

The next morning I called and they told me that the engine was shot. They said cylinder no. 6 was dead. I had it towed to AAA, a shop that we trust. They just did a compression test and analyses. They said it was cylinder no. 4. I talked to another Kia dealership and had it towed there. I gave them permission to check further. They pulled the head, used a scope and checked. I was told that a valve was bent on cylinder no. 4. I researched this and found at that bent valves are caused usually by a jumped timing belt. It was replaced at 54,000. Later, this service manager called the other dealership's service department and said that it was cylinder no. 4, not 6 and that the rocker arm was broken and laying in the cylinder. That is not what I was told.

I was having my van serviced and fixed. I needed an oil change when my air bag light and check engine light came on. The dealership said that in order to check out the problems it would cost me $90.00 per problem. So I went to lock my doors, and the remote didn't work so I had them look at that. Now the other remote doesn't work either so they checked that out too. They said both remotes do not work . I find it a little weird that both don't work. The car is 4 years old and the one key and remote are in my safe, just in case I lock myself out and so I don't lose them. I would like to know if there is anything Kia can do for me and my family. Between me and my family, we own four Kia cars and we love them so I really hope you can help me.

I was driving my car and the engine failed. It ignited on fire and was "Total-ed." The fire department and police came and put the fire out. I filed a claim on the day of the accident (August 18) with my insurance company that I have progressive insurance with. They have consistently lied to me and will not give me answers. All I am told is that they are still investigating and keep telling me that they will find something out. It just never happens.

Because of this, I don't have a car to use since the incident and this has caused me real stress. My car is under warranty so I need someone to help me out.

I bought a vehicle from this company in June 2011 and one week after purchasing this vehicle, the trunk latch inside the car broke. I have been calling them to schedule a service visit and one time they called me, they were very rude to me. So as of now, my trunk still does not work and I do not feel I want to return to that location to get it fixed because of the way I was treated. However, I do need this problem fixed.

I took my 2005 Kia Sedona in to Olathe Kia within the 100000 warranty period for an idle problem which occurred every morning at startup. They charged me to diagnose the problem, but failed to do so. Three more times I took the vehicle in with the same issue before they finally found three defective ignition coils.

I bought a new 2010 Kia Forte. After 13,000 miles. mold forms in the air conditioner evaporator which then blows mold-contaminated air into the interior. Kia Motors will not cover the repair nor will Nationwide, the dealer. Both are crap companies to deal with. Other problems that develop are additional ventilation problems and transmission acceleration annoyances.

Don't buy a Kia, they are junk cars.

I purchased a Kia 2004 Sorento from a local Kia dealer. About 2 years before the warranty was up (I bought it used from them and they only gave me the remaining 1st 5 year warranty), the car started making loud noises from the transmission/transfer case area. Then, while driving on the highway, the wheel basically locked up. I contacted the dealer, took it in, and they replaced a few parts but did not find out what was actually going on.

After getting the car back, about 2 weeks later, it started again so I took it in again to them. They changed the oil in the front and told me to drive some more. Then 30 days before my warranty was up, it acted up again, and I took it in and they did nothing but check the oil again. So, almost 2 months later (30 days give or take after the warranty was up), my transfer case went out. I blew a seal and almost totally destroyed it.

I took it back to Kia in Liberty Lake, WA and they told me that they would not cover it because it was not the main reason I kept bringing it in for. After researching, I found that this seemed to be a known issue with them and if their shop would have taken the time to check everything, they could have saved all those visits and unnecessary repairs.

So, they wanted just under $5,000 to replace the transfer case. Well, I owed only $8,000, so to me, this was not right. I had to search around for a used transfer case because I had Torque on Demand version which was very hard to locate. I found a used one and had it replaced and only after 1 year later, the same exact thing occurred.

Now that I've had this car for a while and it is older, I have found so many people with the same issue but Kia refuses to do anything. You cannot tell me they do not know that this is a major issue. When the first time the wheel locked up, I was in major traffic and on the 2nd time, I was still in traffic but was lucky no one was behind me. I do not understand why/how KIA is not being made to replace these. Oh, and the manager at the service center put in his system that I refused service so that kept me from getting help from the dealer or corporation. Wow! Yes, I refused service on a lemon car.

I think Kia has a problem with their rear end 2008 Kia Sorento. My car makes a lot of noise when driving, I had the rear end fluid change. Keep in mind that the Power Train Warranty is for 100,000 miles. I just have 43,000 miles on my vehicle. They said because I can not find the proof of having it changed, it's my fault and I would have to pay out of pocket to get it fixed. I read online that a lot of customers have the same problems with Kia Motors.

My car insurance for a brand new Kia Sportage 2011 cost more than the SUV that I previously had. The insurance companies (more than one) have told me it is because the vehicle identification number is not located in the system yet, which gives it a "symbol rating" for safety when entered. The insurance companies go by this "symbol rating" for the safety of car, and since it is not registered, I have to pay according to the price.

I have a 2010 Kia Forte SX. I bought new tires for the Kia in June 2011. On September 9, 2011, I got a flat tire. I thought it was a defect in my new tires so I took it back to the tire dealership. After they put a new tire on it, I still was losing air.

I took the car to another tire dealership still thinking it was the tire, but was told and saw that the Kia wheel was cracked. On September 15, 2011, I went to the Martin Kia Dealership in Bowling Green, KY and asked if my warranty would cover it since I have only had the car for one year and three months with 39,000 miles. I was told by the Kia service department that I had hit something in the road and cracked the wheel.

I don't know a lot about cars, but I do know that I would have hit something pretty hard to crack the wheel. He said it could have been a pot hole. I said I hope not because I have three other wheels that are now at risk. Due to what he said was my fault, they would not cover the wheel. When I asked about a new wheel, it was going to be $385. I can't afford that amount. I asked if I could find a used one, he replied no and was done helping me.

I had to go get a used wheel for $220 and I have been driving on a spare tire for almost a week waiting for it to arrive. I feel like Kia should have covered the wheel and taken care of me due to me having a warranty. I have told people over the past year and three months that I have owned the car, that I loved the car and would recommend it to anyone. My feelings toward Kia have changed. I am now upset that they will not fulfill their obligations to the warranty.

The little door on my gas cap will not open. I took it to the garage 3 times now. The first time the garage just bent it. The second time they ordered a new door. The third time they just bent it again.

Today, on my way home, I was almost on E and of course, my gas door would not open. It is very frustrating to have a car that you are not able to put gas in. I am requesting the Kia dealer to purchase a new gas door for my car, but this time, to give me a door that also has a key entry so I do not get stranded.

The passenger light would remain at the "on" position when a 130-lb. passenger is seated. The dealership, after three attempts to have it corrected, stated that the car system is not at fault. I was advised that the passenger should buy a "lumbar" support to move the passenger further into the seating area and that the passenger should not cross legs. This would result into safety issues if involved in a crash.

I am an owner of Kia Rio 1,3/2004 and I am generally satisfied with it. There is only one problem. I must buy a new car key nearly every year. Car key is a wear off - grind in keyhole. This occurs because the key is made of brass and keyholes of steel. Service men know this, but they are powerless to solve this problem because every new elementary key is made of brass instead of steel.

My Picanto 2011 horn or Klaxon, was working properly, but when I came down the mountains to arrive at sea level, it stopped for a while and it worked again by itself. I took my car to the Kia maintenance room at Beirut, Lebanon, but they wouldn't know the reason. They just answered, "we don't know, it's working now." Take note, I bought the car from Kia Lebanon with 0km.

The interiors are crunching, especially the front glass. Is it normal? Take note that Lebanon does not have high temperature, we are not Sahara that the car should melt.

The wheel stands are easily damaged and I repair them by kicking them, are they plastic?

I bought my Kia Sorento brand new in March of 2011. Just over the weekend, the check engine light came on. The dealer has to replace the canister and said it was because I "topped off" when getting gas, and that the warranty only covers a "one-time replacement" of the canister. Well, I have not "topped off" when getting gas and even if I did, this is a brand new car! The mechanic said these cars are "sensitive". Seriously?

I have owned my Kia since May 2006 had it now for a little over five years. I too, like many other, called Kia consumer assistance line the first few weeks after purchasing the car from Kia Country in South Carolina. Like everyone else, I thought I got a deal and the sales people were really nice too, until you sign the paperwork and they put the keys in your hand. That is when all of the problems begin.

I complained of the paint peeling. They told me that there was nothing that they could do, so I let it go because it wasn't very noticeable, but that was my mistake. After that, more and more problems began to occur like the blinker lights blow out every couple of months. Twice, they blow out at the end of the drive way. I brought my car right back to them and all they did was replace it, but the very last time, I refused to take my car back until they did some further investigation. They did, and the results were that they had a short, so I went.

After another couple of months, they blew out again. The air bag light comes on and goes off. They were supposed to fix it again, but like everything Kia supposedly fixed, doesn't last very long but only a few months. My chamber and chassis cannot be aligned per tires, plus I brought the 3 year alignment when I purchased new tires from them last year, but have never had a proper alignment. They suggested that I take it to the dealer. I took it to the dealer in 2007, 2008, 2009, 2010, and 2011. All of these existing problems, the dealer did not fix or don't want to produce paper for.

Now that the warranty is no longer effective, they want me to pay for all of the problems that were never addressed by corporate or the dealer Stokes Hodges Kia of Augusta, GA customer service. They have had about 4 or 5 managers since the purchase of my car. I was considering buying another Kia some time ago, but with the many ongoing problems I had with my Kia, I would never buy another Kia ever in life. You have poor customer service. You guys have left a bad taste in my mouth. I want rest until justice is serviced.

I was driving down the road going about 40mph and a child ran out in front of me. I swerved to miss him and hit a light pole on the right front-end of my 2010 Kia Optima. The pole broke in half. The airbags did not deploy and my seatbelt did not lock when breaks where hit. The airbag sensor and seat belt had to be replaced along with a list of other things. $9,000 plus worth of damage.

In the middle of July, I was talked into purchasing a 2008 Kia Sportage (under warranty for another 2 and a half years, supposedly) and a 2002 Ford Zx2. The salesman was a close friend's father-in-law so I trusted him. He called me with the offer of these vehicles at a price I could afford, knowing I needed a safe car for my 16 years old son and a car with remote start and under warranty for me. He promised both would be thoroughly inspected and 100% prime condition before I pick it up.

I picked up the Kia first and the remote did not function properly. I left it there as I picked up the Ford and they promised it was fixed. As I drove off the lot with the Ford, I immediately noticed it didn't drive right. I turned around and went back and they promised they would fix the following week. After a couple of weeks of them having each vehicle for days/week at a time, they kept saying both were great with a smile. Neither operation condition improved one bit. I sat in the owner's office and he promised to come up with a solution in the following week and has blown me off ever since. I have a dangerous and barely running Ford that my son cannot drive. I have a Kia with a non-functioning remote. I gave up and have counted the Ford as an expensive loss.

The Kia should be fixed under the warranty. The problem being, Kia motors will do nothing to help. They said I have to take it to the Kia dealership to be fixed under warranty. The Kia dealership will not respond to my request for service. There is no other Kia dealership within driving distance not owned by Skip **. I am lost as to what to do. After doing research, I have found it should be an easy fix. I don't think I should have to pay to have it fixed, I believe it is the responsibility of Kia motors.

KIA agreed to fix my car which is presumably under warranty. We agreed that they will cover the parts and I will cover the labor at $1,250. After doing the repairs, they are now saying that they will not honor the warranty! This is on top of the disappointment I have had with KIA. I still owe $1,661 on the vehicle and I am so frustrated that they are pulling this! I would have never agreed to having them repair the car, had they not agreed to honor the warranty, as I had a mechanic who is willing to do it at a much more reasonable cost!

KIA is a rip off. They are crooks and are not trustworthy! My lawyer will be handling the matter from today; however, this still leaves me without transportation! Today, I will drop one of my classes that require me to travel to a distant campus for lack of transportation. I will most likely lose my job. And in the meantime, my car will sit at the KIA dealership because KIA will not honor the agreement they had with me! Shame, shame, I know your name!

The magnet I just ordered to place on my car is in the shape of a lemon and it reads: "Ask Me About My Lemon." It's a KIA, dude!" Although it will be a while before I am able to drive my 2006 KIA Rio again, I will proudly sport it around town with my new bright yellow accessory added to its both sides. Never would I ever recommend a KIA to anyone I meet! I will tell everyone I know to never ever consider owning a KIA! Let's boycott KIA! I will post on my Facebook account and in other sites, put signs in my yard and give bumper stickers to all of my friends--whatever it takes to make people aware!

The dealership is great. The staff is great. But the car is a piece of junk. The air-condition is stuck and is blowing hot air. KIA told me that it would cost over $400 dollars to repair. I took it to another dealer and they said that it was the air-condition trip switch under the gas. Now, it is stuck and hot air blows constantly. I can't believe KIA South would rip me off like that. I trusted them. I am hurt and upset.

Grand West KIA's TV commercial states that they appreciate their customers but they surely do not value them or their safety. Back in 2006, I bought a 2005 KIA Optima. I was the first owner of this car and this was my second KIA. I was excited to purchase a car where I felt that my family would be safe. After all, that's their pride right? Buy an affordable car that is just as safe as any others.

Despite warnings that KIA's are throw-away cars, I purchased my KIA. After all, I was told that they would stand behind their vehicles. I had offers to buy a car in Denver and would have received a better deal but I wanted to support my community by keeping my money on the western slope (big mistake). Shortly after my warranty ran out of my car, the power seat stopped working. But I chalked it up to bad luck. Now, I feel like my car is the devil car from the Steven King movie, "Christine."

One day, while driving down the road, the doors start locking and unlocking on their own. I thought that it was a little strange. Every time I tried to exit the drivers side door, the car would lock and I could not get out. I thought that it was strange and got out my passengers side door. I attempted to unlock the door with my key and it would unlock, then lock itself up again. I never could get the door open. I went home and checked Google to see what is going on. What I found out is that this is a common issue with KIA.

From what I read, there is a plastic piece inside the door that when it breaks, it will lock your door and you will not be able to open it. I did learn a trick. If you turn the key at the same time that you pull the door handle, it sometimes would open. So, I tried this and it worked! I was a little frustrated over this but this was something that I could do. It worked for about two months, but soon, nothing I did would open my drivers side door. I was having to exit the vehicle on the passengers side. I was not happy about it but I continued to do this.

Yesterday, my passengers side door locked up. I can no longer enter and exit from the front of my car. At this point, this is already a safety concern. What if something happened? What if there was a wreck or a fire? I can't get out of my car quickly. This is more than an inconvenience. My brother was kind enough to call KIA. He pointed out the safety concerns and they told him to have me bring the car down. I did this today. I received a call back stating that they will not even look at it unless I pay them. How do they expect me to pay for something that they should morally and rightfully stand by?

KIA pride themselves on safety. The local commercials state that they "appreciate" their customers. I do not feel appreciated. At this point, my son's safety is an issue. I cannot afford to trade the car in for a new one. I'm barely making ends meet. I called the corporate office and they told me that they do stand behind their vehicles as long as they are in warranty. How is that different than any other car manufacturer? I asked her about the safety concerns.

Then, I said, "KIA only prides themselves on safety when they are under warranty?" She told me that this wasn't the case. She told me that if I paid the $98 for them to look at it, she could contact the district and see if they would "help with a goodwill fixing of my car." I told her, "If they can provide a 'goodwill' fixing of my car, why would I have to pay anything?" She stated that KIA dealership is individually owned and they have a "right" to their labor. But this wasn't even a guarantee that they would do it. So, it is possible that I would pay the $98 (which I don't have) and find out that the district chooses not to help me. Then, I will be out of $98 and still have a doors that won't open.

Don't I have a "right" to purchase a car and 5 years later still have a vehicle that is safe? After all, I am going to the same dealership where I purchased the car. I'm not asking for too much. My console is broken because of this and I'm not asking them to fix that. (Although I believe they should). All I want is to be able to unlock, enter and exit through the front doors of my car. I would think that in this economy, they would want to keep loyal customers and not to push them away.

I purchased a Kia Spectra from Enterprise Car Sales in Rockville Center NY. The first week of purchase, the car died. I come to find out it was the alternator. Enterprise/Kia Auto World at 2520 Hempstead Tpke East Meadow NY 11554 (mechanic: Rich; contact person: Jamie), replaced the alternator. Nine months later, the alternator goes again. The car was taken to Hillside Kia 153 12 Hillside Ave., Jamaica NY 11432. THEY replaced the alternator.

Nine months later, the alternator went again and I took the car to a mechanic on Merrick Blvd. on 109 St. Jamaica, NY because it was out of the warranty and AGAIN the alternator was replaced. Today 8/23/11, the alternator went again. I felt that the car that was sold to me from the start was a lemon and I was looking to pay this car off BUT now i feel that I have been taken advantaged of as a consumer and I am looking for assistance as a consumer from your agency.

As a Kia owner and supporter of the rejuvenated products and brands, I had to tell you about my experiences that are still on-going with the dealer and service franchisee's/network that Kia seem to be straddled with.

On July 13, I brought my car in to City World Kia in the Bronx, which, in and of itself, was a nightmare. You see, the greater New York Metro area has very few dealers to choose from and those that are members of your network are very suspect at best and downright dishonest and awful in reality.

Having called Jason at customer service (Kia USA), it was clear he could only be limited in his effectiveness as he constantly and repeatedly told me that the dealers were independent and that Kia USA could not directly get involved to help the service process along. This was seven days into leaving my car there without even a call or return about my inquiries. That was very frustrating since it is in Kia's best interest to make sure that their dealer and service network are not only trained well, but also provide the best service that they can as competition, as you know, is fierce.

Unfortunately, Jason (of Kia USA Customer Service) didn't follow-up after I asked him if I could pass along my frustrations to the district manager (who he said was not available to the public) and we ended the call with him giving me an ID # 28-2003701. No call or any updates as he was ignored by City World KIA as well. All he could say was, "sorry Mr. **" and "I'll do what I can," which is nothing. I also talked to Kathryn ** at the corporate office and Crystal **, who closed my case after she did nothing to get my car fixed. This, in and of itself, was the most insulting since she ignored four phone calls that I made. When I called Justina, another service representative, just to speak to someone on August 17, she, at least, called me back twice to tell me she had to send the case to the executive level because it was closed by Crystal (after Jason gave it to executive, he didn't and couldn't do anything). Amazed, shocked and insulted -- my car still wasn't fixed.

So why should I get frustrated if my Borrego was lost at City World for a week? Why should I be upset that Kia USA did absolutely nothing to move my car along after I took it out of City World Kia and after they finally found it (yes, they lost it)? Why then should I be insulted and feel demeaned after Lash Kia couldn't provide a loaner car because I waited a month to have them get some parts in to do the work?

It has been three days and I am still waiting for Lash Kia to finish their work on the Borrego. And when I talked to David, the service associate who I originally spoke with about my horrifying experience with City World KIA, he was upset and was correcting me that I have to wait to get the additional parts in. Do they think at Kia that their customers don't need their cars? Do they treat all of their customers like this? So, I found myself waiting with no car despite giving Lash Kia a month to get the recall parts and do the work they needed to do. Afterwards, they told me that the car and the issues I've raised (and you'll love this) "are operating within manufacturer's parameters". I was told that the 4WD "hang up sometimes" when it is engaged and does the same thing when you want to disengage it. What? Are they kidding? So, after over a month of waiting and fixing the delaminated rotors myself for safety reasons, I am treated like an imbecile. Kia USA ignored me despite my sending emails to six of their executives and being promised a promotion for my troubles. Wow! I wonder if the head office in South Korea is aware of the poor level of service and treatment of their customers in North America.

Each time, I had to call the service department and they were upset with me whenever I inquired as to the status of the car. With City World, I called after four days and I was not able to speak with Nick, a service technician who was supposedly fired, until the end of that first week. Moreover, the claim by Carlos, the service manager, was that they were busy and I had nine items to check. But then again, I found out that the special technician was out of town until the end of the week. The same thing happened at Lash when a seemingly competent Tania ** went on vacation while my car was with them. Only after I called three times did I get David to call me back to tell me they were waiting for another part despite me trying to avoid leaving my car at another dealership for three more days without any notice or update.

On the basis that the service options for Kia automobiles are so restricted in this area to ramshackle chop shops, their on-line service appointment system was a complete waste as the request and ensuing specifics about why I was bringing the car in was not even received by City World. It's something of a phishing feature and, yes, this is something that Kia should be concerned about. How can Kia USA ignore an area with 16 million people? Had I been working for Kia, I would make every effort to get new licensees with state-of-the-art service centers, show rooms, and sales and service people that can, at least, spell! I've owned Hondas, Acuras, Mercedes-Benz, Mazdas and BMWs over the years and not once have I been so blown away by the complete incompetence, indifference, filth, poor service, etc. by the Kia brand.

My bottom line is that Kia needs desperately to upgrade all of the areas I mentioned and I'd be happy to stay with them because I am thrilled by the renaissance over the years from the disastrous Hyundai Pony of the 80's to the thrilling designs and engineering of the line-up today. Unfortunately, the dealer and service network is so wanting and deficient that Kia will lose sales on that basis alone which is truly a shame!

As for my poor car, I brought it in for the following reasons: Service Campaign CS005 (rear seat carpet replacements), defective windshield washer motor, defective hatch-rear light, wheezing and clunky CD player, popping and knocking sound under the passenger seat, slow-shifting transmission, 4WD that gets stuck in low (requiring a reboot by shutting off the car and rolling it), front brakes that have either got warped or delaminating rotors causing serious vibration, a possible leak in the fluid, and poor suspension which causes the vehicle to hop and jump over road seems and bumps. I understand that it is a truck-tuned suspension, but it is unsafe to corner with the Borrego because of the serious steering issues when hitting any bumps at all. I neglected to tell them about the inside weather seals that are dropping off and that need to be reset on all four doors, but hey, I just wanted them to deal with the safety issues. Oh, and I asked about how to clean the cloth seats and all I got was a comment to use regular upholstery cleaner. Gee, thanks, considering that they are staining so easily, that my daughters damp swimsuits left water stains on all of the seats in the back. Great quality!

Considering the service so far (or total lack thereof), I don't expect anything and absolutely will never buy a Kia or recommend one again. In fact, what Kia has done (especially Kia USA's total lack of interest in assisting me with their "independent dealer network" and their promises that were left unfilled) is that instead of bringing a customer back in the fold, they have created an absolutely incensed customer who will use every opportunity to enlighten anyone about the dealer network and the corporate reality of Kia USA as a paper kitten when dealing with their dealers and their customers.

As it is, I had to drive some 12 miles from my home to get bounced from the dealership to the service area because I couldn't bring myself to go to the Yonkers location. No communication from Jason or anyone as they close the files regardless if the case was resolved or not. The reason that major corporations run into significant problems is that their field experts do not have the ability to end licensee's relationships, or just decide not to, simply because they are selling cars. Imagine how many more they would sell if they did not have dealerships like City World Auto, Yonkers Kia, the fraudsters at Major World and Nemet (who tried to bait and switch me, posting cars they didn't have on-line), and Smithtown Kia.

Right now, I am sitting, waiting and expecting for a call. I would likely get some huge bill with nothing covered under the warranty despite the car having only 32,000 miles on it. I shudder to think how much more effort I'll have to make to get my car back without any damage being done to it. Can Kia USA help? No. Hopefully, this letter will shake up the district managers and their managers. Kia might sell even more cars and create happy, grateful repeat customers! I, unfortunately, will never be one of them.

Wires burned out without triggering the fuses, following a jump start by AAA on my 2008 Kia Rondo. The Sansone dealership and Kia headquarters are denying warranty coverage despite faulty original wiring and/or fuse box. The wires should not burn out before the fuses are tripped. Without warranty coverage, which the car has for 100,000 miles or 10 years, it would be precarious to order another jump start when the wiring and/or fuse box are faulty.

Since we bought the 2003 Kia Rio, we experienced electrical shorts in the HVAC controls, especially in the motor fan control it burned out. I was told the electrical harness was not on recall and not covered after 12,000 miles.

Since they wanted more than $600 for the switch, I fixed it myself. The motor switch has burned up three times. This last time, the harness melted at the switch. It should have a motor resistor but this model does not have one or offer one according to the dealer.

Many other Kia owners claim they have had the same problem. Many, fearing for their lives (the car catching on fire) and getting the runaround from Kia, have gotten rid of the car and have sworn never to buy another KIA. I firmly believe a recall on this model is in order, it could save lives. A class action law suit is way overdue.

My husband and I bought a 2009 Kia Sorento in December 09, three days before he was deployed to Iraq. We were told that we had a bumper to bumper warranty, and that everything would be covered. Within a month, I took the car back to the dealership to be told that nothing was wrong. On 3 other occasions, I was told the same thing. In July 2011, with under 50,000 miles, my car started to sound like an airplane taking off. I took the car back to Kia. And they told me I needed a rear differential. It would cost about 1400.00 to replace. They explained to me that the rear axle and back wheels could lock up. I asked about the warranty. And they said I needed to show them my oil change receipts. What does an oil change have to do with a rear differential? I spoke with the district manager who is very unprofessional and rude! She said that Kia will not honor the warranty and fix my car! Even the service manager was shocked! Kia prides themselves on their warranty, and now I see why. Because they don't honor it! Now we are stuck paying 19,000 for an SUV that is broke.

Are you thinking of buying a 2011 or 2012 Kia Sorento? Forget it! My wife and I are both professionals who depend on our cars to get to work every day without fail. My wife is a pharmacist and I am an attorney. We are both in our 50's. In early 2010, we bought a 2011 Kia Sorento primarily because of the push-button ignition feature. My wife has advanced arthritis and the Honda Element she had been driving was hard for her to change gears with its dash-mounted shifter with the button on the thumb-side of the stick.

We bought a brand new 2011 Kia Sorento from Lee Kia in Fort Walton Beach, Florida for under $26,000 financed through our credit union. The car performed well until 2 months ago, when we took it to the same dealer for a service recall we had gotten in the mail. When the car came back from the dealer, my wife said it was slow starting when she depressed the brake and pressed the push button ignition. On Monday, 7/18/11, the car would not start at all. It was completely dead. It then had 25,000 miles on it. I called Kia Roadside Assistance and they came and towed it to the same dealership that had done the recall work.

It has been in the shop ever since then (18 days). I would repeatedly call the Service Department and speak with their manager "Joe", who acted like he was annoyed at having to tell us anything! We were given a rental in the meantime at Kia's expense, but this week they said they need a part that they cannot get and they have no idea when we will get the part back! I called the local General Manager at the beginning of this week. He was asked to call me back during the noon hour on my cell, but instead called me at 9:10 AM when I was in court and unavailable.

I called and left messages for him the same day, but he did not return my call for 2 days. He then said that even though the car is built in Georgia 6 hours from where we live here in Florida his parts receiving facility in Atlanta was where he got his parts from and they did not have the part, a "brake light component". In the meantime someone at the dealership told my wife that the problem with the push button ignition is endemic to Kia Sorentos, and they are trying to fix the Sorentos rolling off the line in Georgia with this problem now before they hit the public!

So much for the security of buying a Korean car "made in the USA". I told this to the local General Manager and his comment was "that sounds like a story from the trenches, I'll check into it"(!). The rental car we were given was a Ford fusion, low to the ground, which my wife cannot drive because she has a hip replacement. I told the General Manager this and he said he would have someone call the rental car agency to switch us out to something that rode higher. This was 2 days ago. That afternoon, the Service Manager "Joe" called and said he was "trying to get us into another rental".

I got tired of waiting for anyone to help us and 24 hours ago went to the rental car place and got put into another rental within 15 minutes of stopping by their office. I called the Service Manager after I left in the new rental and his sad story was he was "still working on trying to find me another rental". I told him it would be nice if he would just call me daily with an update on the repair and the needed part. He said he would (this was at 3:30 PM yesterday). As of today at 1:30PM he has not called or left a message. Oh yeah, and when I called him earlier over 2 weeks ago, I was told "I just got in. I have no idea what the status of your car is!" This was at 7:35 AM (they open at 7:30AM) after no calls had been made to us the entire preceding day. Gee, sorry to distract you from chomping into that creme-filled doughnut buddy! As soon as we get this car back, if we ever do, I am running to replace it with a reliable Honda.

If not repairable after 30 days I will be seeking an attorney to sue the company and the dealership for breach of warranties and fraud, under the Florida Lemon Law Act and any other cause of action that fits. Stay tuned.

I just noticed a bubble on the hood of my 2010 KIA Soul. I called the dealer and they said that Kia only warranties paint for 3 years or 30,000 miles. Well, it just so happened that although it's within the 3 years, I am over the mileage by about 15,000. First of all, what do miles driven have to do with paint? I told him I keep it garaged at home and under cover at work. It rarely gets sun exposure other than when I'm driving. I'm not happy!

My wife and I have been getting our KIA Sedona Minivan serviced and repaired over at our Turnersville, NJ Kia location and have been very pleased with the service that they have been rendering to us; Especially on the warranty side. Kevin, service advisor, has been terrific and was always pleasant and showed a high-level of professionalism at all times. The entire staff from the sales team, courteous drivers and service desk were always smiling and greeting the customers. The Doughty's are going to purchase another Kia Sedona at this dealership in early 2012. Again, thanks for taking such good care of us. We really love the valet service. It's a plus :-)

On 2/8/11, the subframe of my 2001 Kia Optima broke. After investigating, I found out there was a recall for subframe issues. I had it towed to Extreme Kia in Bloomington, Illinois where it was confirmed that it was the subframe and was covered under the recall. On 2/17/11, I picked up my car and upon driving it, the front end was shaking extremely bad. I took the car back and they said I needed a tie rod. I drove the car home, 35 mi, shaking like that and had the tie rod replaced. The car still shook like crazy, I had the 1/2 shaft replaced; Problem fixed. All repairs due to the recall.

I finally received my reimbursement check from Kia 3 months later. Now on 7/16/11, I took the car into a different Kia dealer (since I had moved) because the front end was squeaking rather loudly. After I paid $55.00 to have it checked, I was told the subframe was repaired wrong. I would have to contact Extreme Kia. The same day, I called Dan ** at Extreme and he told me he was going to contact Napleton's Kia and find out the problem. Dan called me back on 7/18/11 and confirmed that he understood what the problem was. The bolt going up through the subframe was put in backwards, stating that was how they did it when a bolt breaks off. However, due to the way this was repaired, the "boot" that holds the lubricant went dry and didn't seal against the frame.

I have not heard from him since. I have called numerous times and spoke to him but he always tells me he was trying to get in touch with Napleton's Kia service manager to see what can be done. On Monday 8/1/11, I called and left a message for him to call me so we can resolve this. No response. I also called the Kia call center and they told me that it was a dealer issue. Wow! Is this how Kia takes care of its customers? I will NOT pay for this issue myself and wait for reimbursement AGAIN!

I bought a 2010 Kia Forte in April of 2010. By March of 2011, I noticed the paint was chipping off on the bottom panels on both sides of the car and on the left side rear door panel. I took it to the dealer who took pictures of the damage.

Two months later (after many calls to check on the update), I was told the dealer would not re-paint and that Kia Motors is standing on the fact that it is "road abrasion" due to the treatment Pennsylvania puts on their road. Road abrasion does not reach up to the door panel! I filed a claim with Kia Motors Consumer Affairs. I finally got a district manager to meet me at the dealers to look at the paint damage. She looked at the paint chipping of the door panel side, which by now was rusting, and authorized the re-painting with the agreement that I would pay for mud flaps and the clear coating (which I did).

After I picked up the car (only looking at the driver's side when I picked it up), I left it sit in the garage for three days. On the fourth day, my husband wanted to see the paint job and here they only painted the left side. The mud flaps were all installed but the district manager only authorized re-painting of the left side because that was the only side she looked at.

When I called Kia Motors Consumer Affairs again, they stated that they only re-painted that side because it was the only side I showed her and it was a "good will" gesture and wasn't covered by warranty so therefore the right side will not be re-painted. On July 28, 2011, I received an invoice from the dealer showing the re-painting authorization for only the left side. But instead of a price, it showed "Warranty". I have owned two other Kias and none of the paint has chipped on the bottom panels. Kia and the dealer refuses to admit that the paint is inferior and to correct the situation.

I purchased a 2011 Kia Soul on May 24th. I have received the "New Vehicle Purchase & Delivery Survey". I have tried to log on to the website to fill out the questionnaire. I get on the website but the user ID & password sent to me doesn't allow me to access the site. I have tried to get to your main website to report the matter to your customer service department but the website comes up "not found."

Any ideas on how I can complete the survey online will be most welcome. Thanks.

The 2002 kia spectra may run but asthetically is poor. both seat belt buckles have broken off. the arm rest has broken off. the seat has broken. the passenger door will not open from the inside because the handle is broken. the dash is buckling up around the defrost vents. the ac has stuck on heat before because of an easily tripped switch under the dash and now the ac is stuck on defrost and won't change back to the vents.

Radio commercial is offensive and not in good taste for a class company such as KIA. It was using Arnold Swartzeneggers current marriage/divorce scandle, his accent, etc. to entice consumers to buy a KIA. If anything, this type advertisement probably turns people off and was very distasteful. Please take this into consideration and take that radio commercial off the air.

My 2002 Kia just wouldn't start. I had it towed. The mechanic said that the problem is the switch (a $20 spare part), but because it was behind the timing chain. They had to tear the whole front of the engine off to get to it. It cost me $1100. I will never buy another Kia, and I will be telling all my friends to avoid them like the plague. This is just one of several issues I had with the car.

I bought a new KIA Rondo in Aug '09. It had powered mirrors on the sun visor. It was hardly used on the first year. Later, when my wife started using them on the co-driver's side, they got hard and started cracking. Within six months, it cracked and become inoperable. Later, when I tried my side, first thing I observed was that they were already repaired with glue and when I started operating them more often, that one also broke like a crispy wafer. When I complained about this to Southtown Kia in Edmonton South, they refused to replace it. They said it's not covered by warranty and asked me to call customer experience department at 1-877 542 2886, who said that they cannot do anything and talk to service again. Now they are passing the ball to each other and nothing is done.

Starting May 10 2010, I had to take my 2008 Kia Optima into the dealership for a constant check engine light issue, as well as car stalling and/or not starting at times. The code that was always pulled from day one had to do with timing. At this time, I was in Maryland. They told me it was because I didn't have a Kia authorized oil filter. I changed the oil at my expense. I paid for a rental car, at my expense, for them to fix this issue. They didn't fix it. They replaced the CVT assembly as recommended by the Kia tech hotline. It was fine for about 2 weeks; then same thing started happening again. I took it to the local dealership numerous times. I was told it was a dead battery so, I replaced the battery.

Numerous times, the local dealership pulled the code and then reset the check engine light telling me to bring it back if it happened again. Or by the time they would get me into an appointment, the light would go off and the code was not stored. Finally, after more potshots in the dark of what was wrong and guessing what needed to be replaced, they tell me that it was the timing belt and that it was defective and had been missing a tooth; and they had never seen anything like that before. They replaced that. Everything was fine for a few weeks. Then the check engine light came on, the car had little to no power, and would stall. When it didn't stall, when I would stop, the oil light came on and the engine started knocking.

I took it to the dealership immediately, who replaced the CVT valve again, only to find metal shavings all in the line. They told me it's probably in the engine and since the engine is knocking, it needs to be replaced. But, they require me to forward all of my service records to them, regardless of the fact that I have been dealing with this issue for a year and a half, and they haven't fixed it. But before they could do that, Kia required that I get my oil changed to Kia-authorized oil and filter, and then the manufacturer would consider looking at the engine issue if that didn't resolve it; but, it would have to be at my expense. It didn't fix it and I have to pay for it as well. Today, I forwarded all of my service records to them and was told a few hours ago that Kia will not authorize the replacement of my engine to be covered under warranty, as I didn't always use Kia-authorized oil filters; and, there were too many 'gaps' in my service history, in which there aren't any gaps for the use of a synthetic blend oil.

I've had 2 issues with my new Kia Rondo at low mileage that shouldn't be happening. Kia refuses to honor the warranty they make such a big deal of in their advertisements & when we called the dealership they blamed these 2 problems on US. 1st issue- the bolt holding my front passenger side strut came loose at only 10K miles. Brought the car to the dealer thinking the problem might be alignment only to be told nothing was wrong. Brought the car to our local garage & they found the problem immediately.

In fact, they were shocked that Kia failed to see it. They told us to call the dealer, who blamed it on "bad roads." At 10K miles? This was a severe safety issue, could have caused an accident. The fix was about $40 but that's not really the point. The point is lousy quality. 2nd issue- vibration when braking at only 28K miles. Didn't bother with Kia dealer this time- brought the car to our local garage. The mechanic says the alignment is fine & the brake pads have 6 months life left but the rotors are warped. Again, they said call Kia. Again, Kia blames this on us. They claim it could happen by "hitting a puddle of cold water."

Sounds like bull to me! The rotors shouldn't need to be replaced at less than 30K miles while the brake pads are still good. Kia America tells us we have to take the car to the dealer, have them confirm what our mechanic says, then call them back FROM the dealership. Our next step if we don't get satisfaction is filing a complaint with our State Attorney General. Don't sell people on your warranty then refuse to stand behind it. Never paid so much for such a poor quality vehicle. I'm disgusted.

refuse to honor a recall on the fuel system for my 2003 Sorento, charged me $745.00, will be filing a claim in court. My car or myself could have caught on fire due to this defective problem.

i bought my kia armanti in 1995 i have loved this car but in the last couple of years i have had to replace the headlight bulbs 4 times i know its not a lot of money 20 to 25 each time but i never have had a car that i have had to replace the bulbs so much the headlight bulbs should last more than a year. they tell me that there is no warranty on the bulbs but i just cant believe that i should have to replace them so often i live 30 miles away so i have to take time off to replace them each time i just think that this must be a problem with other armantis.

My name is Thomas ** of ** Derby, CT 06418, **. I own a 2010 KIA Sportage. This is my first KIA product and so far the vehicle is enjoyable to drive. I have approximately 10,000 miles on the vehicle. I have had one issue with the vehicle since I took ownership and it has been frustrating; and my contact with service has been completely useless with regards to resolving the issue. It is an electrical problem with the vehicle. I have had little or no good AM radio reception in the car. It has been in for service twice. The first time, I met with the service manager to explain that there was a loud whistling sound from the speakers when I use the brake, making it impossible to listen to it. There is also noise when the wipers are on. I showed the issue to the service manager at KIA of Milford, CT. He agreed it was a problem and assigned a technician to work on it.

I got the vehicle back the next day and was told that the technician would need to contact the online service people to find the problem; and I would get a return call. After a month with no call, I called and was told that there was no information but I will get a call soon. I called, approximately a month later, and still there was no response. I made another service appointment and sent the vehicle in again. Approximately 45 minutes after dropping the vehicle off, I got a call from the service department receptionist, who told me the technician said there is nothing that can be done. The technician was able to get the stations he listened to and found no problem. When I explained that there was a problem, she told me it was because of where I lived. I told her the problem exists along the entire route I take to work, which is over an hour of driving. She then told me she would have the service manager call me back.

This never happened. I then called the customer service 800 number and spoke with a lady who was named Shanon. She listened and told me she would investigate; but, her records did not show me as the vehicle owner. I purchased this vehicle as new and am concerned it was not. She called me back a week later and said she spoke with the service manager of KIA Milford, who told her there was no problem. When I insisted there was, she told me she would send a regional service manager to look into it. I never heard from the regional manager; but approximately 2 weeks later, I got a call from the KIA Milford service manager who told me that my problem with the radio is that it was a poor product, and that all KIA Sportages had this issue. I asked him why he would state that they produced and sold an inferior product; and he just said there was nothing wrong with the radio other than they don't work well. And, he offered to have me listen to another KIA radio to see that they all did not work.

I am very disappointed that they did little to solve the issue; I had to keep chasing them for an answer or follow up; that a regional service manager never even contacted me or looked at the vehicle; that I was told the problem was where I lived, and; that my service manager told me in short, "We make a lousy product. You bought it. Now, you have to live with it because we know they don't work and will do nothing to make our customer happy." I was even told to buy a new radio and put it in the car -- just not a KIA radio. Being new to the product line, I have owned more than a dozen vehicles; I have never once had an AM radio reception issue with any of them, but have found that KIA service does not seem to want to even try to fix the problem.

I called their customer service line again and was told no regional service managers talk to customers; and extensive work was done on my complaint, and it was unfounded. The customer service 800 line representative then hung up on me. I now have a moisture problem coming from the A/C unit. It smells moldy in the car all the time. I called the same dealer and was told that that it was how the A/C works, and that there is nothing that can be done to remove the odor, but it is not harmful. Really? Is that the best they could tell me? Enough. Someone needs to stop this and make these car dealers accountable.

Both rear folding seats seem to get stuck every time the latch is released, and there is no movement in the seats in my 2011 Kia Sorento LX.

My complaint is not against an individual. The complaint is against Kia Motors. I own a 2007 Kia Spectra. The car has been stalling for about a year now. I have taken it in on several occasions. They have not been able to duplicate the problem but once. However, they did not fix the problem so I took the car back and just received a phone call that they can't duplicate the problem. I have adjusted my life to make sure I don't get hit in this car. It stalls at stop signs and after you have been driving for a while. I died on the freeway at 70mph. Fortunately, I had enough power to pull over to the shoulder in time to keep from getting hit. Some days, I hit the accelerator and the A/C comes on.

I have learned all the back road in town to avoid traffic, as not to get hit or hit anyone. My blood pressure stays high because I'm tensed while driving. I truly fear for my life and my family's life as I drive this vehicle. I can't afford another vehicle at this point. So please, make note that if anything should happen to me or my family, I have plenty of documentation for the lawyer to sue Kia.

My family was hit straight on by truck going opposite direction, the air bags did not deploy. My family was injured, not good at all!

The Fire Department and the Police was also very concerned. This 2010 Kia Rio had 3,000 miles only. Their number is 310.816.9369 (direct number). I called my insurance company right away to get them to tow the vehicle (smoke started, I was concerned about the fire). As of now, the Fire Department states that the car is at a total loss. My mother almost had heart attack. My family had bruises, sore, chronic pain, and sore cavity chest!

When I signed for my Kia, I was told they have tires for life and towing, so I could cancel my towing on my police because Kia would take care of this. I shortly had a flat tire, and I went to Kia to have the tire replaced. I was told, "Oh, no. It is only if your tire is coming apart." I paid $165.00 for a new one. On February 2, a car hit me. It took off almost my complete front end. I called for a tow, and I was informed they don't tow for car accidents, only if my car is disabled. Now my car will be fixed in two weeks, and I am paying for the rental and their towing. I was all so told that if I can only use this Kia lot to have my car fixed and no other Kia because they want the money, and my warranty would no longer apply.

I have purchased a great many vehicles in my time, both in used car lots and new car dealerships. I have been treated as badly as I was by the people at KIA of the Bronx. The KIA Corporation will suffer greatly if these are the kind of people they elect to represent them, bait and switch, disrespect, bullying from the manager to the salesman. It's a real disgrace. I really liked the new vehicle I was looking for and the msrp was good, but if that's how they treat you before you spend you certainly won't be treated better after.

The 2000 Kia is under a leak benefit program for tanks from bottom in place for 10 years or 130,000 miles from warranty start date. The closest is Wausau, Wisconsin which is about 125 miles from Iron River, Michigan. They offered to tow the Kia for $300.00, but I can't afford that much.

If the tank isn't fixed, we have no car. I am disabled and it's hard to get around. Thank you for your time.

Sound and vipration in the automatic transmition "changing from second-third gear", this problem has been repeated several times. During the PMS of 60000 km, the car has returned twice to the service center at Jeddah for the same reason.

It has suffered from the same problem since December 1, 2010 and re-entered repeatedly into the Service Center for the PMS of 80000 km for two weeks. Currently the car is still with them until this moment Dec. 18, 2010.Undoubtedly the above repeated problem shows significant defect in the Gearbox, which requires replacement of the defected parts if not the whole gearbox.

I had a Kia Sorento 2008. One day, my engine light is on so I called a Kia dealer at Riverside. They told me to bring the car in, did diagnostic, he told me the car needed to upgrade censor. I asked him, "Is it under the warranty?" He said yes. I said go ahead do it. After that for a few days, the engine light came on again. This time it's blinking. I called the Kia dealer again and he told me I have to call a tow truck to tow the car in, so I called road side assistant. They came and took the car to the dealer. I got a call from the dealer. The car needed to change internal engine. He asked me if I have record for the oil change for 3,000 miles. I said I don't have it but I had 30,000 miles major tune up. (Because when I went to do my first 3,000 miles oil change, the odometer showed 3,000 miles, when I went to do the oil change it's jumped to 30,000 miles).

I said how is it possible because I've been monitoring it since it reached to 3,000 miles. I came right away. The lady at the service department at Car Pros (Yuri ***) said, "If you're done doing a major tune up to 30,000 miles, you will be back on warranty." I had to pay $ 800 for that. She said, "I'm okay you back on warranty." Every time the engine light on, I took my car to the dealer. It covered with no problem. Then this time, they declined me because I don't have a 3,000 miles oil change record. Can you tell me the warranty was working every time and then this time it's not covered because I have to change a new engine? Is that fair for me? I believed in that woman who said I'm back to warranty. I don't do anything wrong. I abide by the rule. This is what I get.

My car has been in the shop for a while now. I just want someone to return my call and let me know what is going on and give me an update. I have left Matt several voicemails and have not gotten any return calls. And when I call the dealer I am not getting any answers. They have not called me.

At 691 miles, our new KIA Sorento had its engine replaced due to a crack in the block. Once that was fixed, the engine began to intermittently grind at start up, the transmission started to have issues and we would notice the fuel cutting out on occasions. We took the vehicle back three times to get these issues fixed and they did not repair any of them.

We then had an arbitration meeting in which the decision was made that they would have 30 days to fix the issues with our car. They did not contact us except once in which they left a message with our daughter and I returned the call and left a message, and they did not call back. They then said they had scheduled an appointment with us the day after the 30 days were up and that we agreed to it even though we never actually spoke to anyone.

On Nov 7, 2010, the 2008 Kia Sorento airbag suddenly deployed. My wife Kathy was sitting in the driver's seat turned and talking to my youngest son. She felt pain from her abdomen to the left side of her face. The vehicle was not running, the keys were not in the ignition and there wasn't Kia's solution replace the airbag system. My wife was getting ready to go home without children 5 minutes later. This would have happened going down road. I was told by Mr. ** that "Kia does not deal with hypothetical situations or what if's."

I have been trying to get a faulty transmission fixed for over a year on my 2009 KIA Optima. The car is jumping when it shifts up or down at 20mph all but putting us through windshield every time. And all they want to do is keep reprogramming the transmission computer. In the meantime, damage is being done to both car and passengers with bad neck pain from the snap upon shifting. All we have asked is for them to fix it properly so it does not happen again. And after 12 months and 6 to 8 test drives with two reprograms, the car is still not fixed. All the dealer can say is his hands are tied until KIA instructs them on repair. Everything adds up to a lot of lost time at work and income since they don't do loaners.

I had a 2003 Used KIA spectra with 120000k and run perfect. I used to work to have fun, til now I already put more than 60000k miles more and run outstanding, over all. Buying my Kia spectra was the best thing I have done. Thanks Kia for making strong cars.

I purchased a brand new Kia Sorento 2.2 CRD in January 2010. The vehicle had its first service in July 2010. On August 2010, I noted that the front wheels/tires were worn. Whilst driving, the vehicle developed a mind of its own and applied brakes on its own as well as steering on its own. I took the vehicle to the closest local dealership where they diagnosed the back arm bushes as worn, they indicated that they needed to order the parts from Korea. Two months later I am still without a vehicle and the dealership refused to provide a courtesy vehicle. I had to contact the South African headquarters that provided a Hyundai Getz as a courtesy vehicle, which is a far cry from what I bought. For the past two months I have been without the luxury of what I thought I have bought, furthermore I am paying for a Sorento whilst driving a Getz!

I bought a 2008 Kia Spectra with approximately 41,000 miles on it from Saturn of Houston. After only two weeks of using the car, the engine light came on. The business went out of business October 31.

I took the car to Family Kia in Dickinson, Texas, for repairs. The car has been in the shop for a week and the car is still not fixed. Kia tech support has been involved and keep giving me and them the runaround. They want email letters, want to try all these things to fix it including a new computer system and still not fixed. I asked for a car to use from the dealership I took it to and to get from Kia and I have been told it covers a rental car under extended warranty but not the regular warranty. I am fed up with all this bull crap and the run around about the car. Now the Kia tech support wants them to try the wiring and see if that is it.

So the car is tied up some more. Somebody between Kia tech support and the mechanic ought to be able to solve the problem and I should be able to use a loaner car until it is taken care of especially since they don't want the answer is. The dealership who went out of business said they didn't sell me a junk car and there is nothing they could do about it. The never told me the Kia did not cover a rental car under the warranty from the factory nor did they explain an extended warranty. Between the dealer I took it to, the dealership that sold it to me, and the main one Kia, I am getting a total run around and excuses about why from all sides.

I asked for the owner of Family Kia to call me and I was told he didn't make phone calls to customers and that he was tied up with other things. Someone has to assist me with this. I have to have my car as I do market research that requires transportation and I am losing money by not having a car. Also, the car was purchased with a down payment I gave as well as Texas Air Check. If it can't be fixed give, me a new Kia in its place or a car of equal value in another make.

I have a Kia Sorento (2008) and my steering wheel airbag went off while the vehicle was parked. It was not in an accident of any kind. My son was waiting for someone, just sitting there listening to the radio when it went off.

The Kia "contact" that I have does not keep me informed of anything that is going on; the dealership that is trying to fix the vehicle is more informative than Kia themselves. I was told that when the steering wheel airbag went off, the knee airbag was supposed to go off at the same time and that never happened. I am very apprehensive about taking this vehicle back, what if it happens again? Kia will not give any type of guarantee with the fix they are planning to do. I already asked, and I also told them that I was nervous about driving the vehicle. They are going to change the airbag, wiring and the computer module. I am still concerned about this, what if it happens again while driving?

I bought in a 2007 Kia Rio from this dealer. After 3 years, the hood started to rust. We took it to the dealer several times. The manager accused me of replacing the hood or it was in a wreck. He would not honor the rust warranty. It was missing the emission stick on the hood. That is their reason for not honoring the rust warranty. If this hood continues to rust, we will have to replace it at our expense.

I purchased a KIA Optima 2003 and while it was still under warranty, the engine blew. It was taken to KIA of Greer who confirmed this. It sat on the lot for months with no results. We were told to come and pick it up. We towed it home and she sits in the yard since 2005. Their warranty meant nothing. This was a brand new vehicle, right off the lot. We made many calls to no avail. It is the consumer who pays the price for products that are defective. It was a living nightmare.

I've always paid my bill on time, that is, until Hyundai Finance took over. They called my house 10-15 times a day until my payment is cleared. They will begin to start calling within 1-2 days past the date in which Hyundai changed to suit them. I never had this problem with KIA.

KIA never told me I would be sending my payments to anyone but them. I am being charged anywhere from $47-$50.00 per month for late charges that I should not owe. Also, when my husband and I went to purchase the car, the dealer ran our credit and decided to put the loan in my name, because he could get a higher interest rate on my name. KIA told me that I would pay the car off in 5 years. The price of the car was around $25,000. I've paid $497.00 a month for 4.4 years ($26,242) and I still owe $10,000. Please help me! They've called my job after I begged them not to do so. They call my house any time of the day or night so many times that I can't keep up with the times. I've had to go on nerve pills for anxiety attacks. I'm nervous all the time.

In august 29, 2010, I took my 2006 Sportage in to be checked for a possible wheel alignment after I noticed I had extreme wear on all 4 tires. They changed camber kit and outer tie rod ends and sold me 4 exact same tires as what I had on the car, and they did a complete wheel alignment according to specs - to the tune of $1283.65. I have since driven 10,000 kms. and again the rear wheels show severe tread wear on the right and lesser wear on the left rear on October 31, 2010 and I took it to Kerrobert Paint and Body Shop where I requested they check out my alignment. That cost me $88.00 and got a printout of their readings in seconds and degrees. The printout is in full color and all marks are displayed. I also have it stated on the paperwork that they did not adjust any part of it and also recorded my odometer readings.

On November 2, 2010, I drove 5 hours to Calgary to Kia City and armed with my paperwork, I told Scott that their alignment printout did not match the body shops, and that the machines are all basically the same. He got his crew on it at once. The best they could tell me is it must have been in an accident. Their technician told my husband who was with me that he didn't think the car had been in an accident and that he did not know why the tires were wearing. To make a long story short, Kia has suggested I take it to a body shop and have them see if my frame has been damaged (they think I am stupid). I will have this done ASAP. I bought this car from Saskatoon Kia on January 15,2010, and was lied to from the start by Kia.

The car was manufactured in December of 2005 and the odometer showed 81,000 kms on it. I also paid out of my pocket to have the timing belt replaced on August 31, 2010 to the tune of $668.27. According to Kia's own service and maintenance record this should have been done before I bought the car, as it clearly states every 48 months or 96,000 kms, whichever comes first. I'm not a rocket scientist but December 2005 to December 2009 adds up to 48 months in my book. How about you guys, do you think maybe we should go back to grade 1 and learn basic math? I requested and got the history of the car from Saskatoon shortly after I purchased it.

At any cost I feel that my timing belt repair should be given back to me as well as my tires should have been replaced at no charge. I also feel that if my alignments were that far out then they should not have been able to have done a complete alignment. I will never own another Kia product again and would certainly never recommend them. I would like to be reimbursed for parts and service that should have been done from Kia as well as something for my travel time as the trip is 5 hours one way, and also the cost of the body shop if it proves that my frame is indeed not damaged and the problem to be rectified at Kia's cost.

I purchased a 2005 Kia Rio on 11/10/04 and was also talked into the extra warranty from Performance for $1295. I had to put two transmissions in the vehicle. Since I did not have the paperwork from the mechanic telling that I had a transmission flush at 60,000, no one would cover the transmission. I paid $1275 for a used transmission from them and that lasted 6 weeks and had to have that one replaced. I did not know about this site or would have written sooner. I have put in over 4,000 dollars into this vehicle in repairs and I do not have the vehicle anymore; it had to go back since I could not afford to keep putting repairs into the vehicle. I am out lots of money and no vehicle. If there is anything you could do for me could you please let me know? I realize I cannot get all of the money back but I do believe something could be done.

I purchased a KIA Sorento in September 2006. Last winter, I put my 4-wheel drive on to get out of snow. It would go out of 4 wheel drive so it had to be towed and I was without a car for a week. On October 12, 2010, my car stalled and the check engine light came on. I took it to a garage and was told it was the camshaft sensor. I called Kia and was told, "Too bad, your warranty was up September 30. Also, when it rain hard, I get water in the truck which I was also told, "Too bad, your warranty was up September 30." I no longer have faith in my truck and I will never buy another Kia and I will make sure no one I know will buy Kia.

I have to pay for everything out of pocket. I broke down with a 6-week-old grandson in the truck. I have been crying for days trying to come up with the money to pay with no help from Kia.

I purchased a Kia Soul Ignition Special Edition 2. The window sticker stated that it should have the audio upgrade package (center speaker, a subwoofer, an external amplifier and the lighted speakers). The car does not have the lighted speakers or the hardware for it. When the VIN number on the car is accessed, the warranty validation screen shows that the vehicle should have AG for audio package and an Au for audio upgrade package, both installed at the factory level.

Mark states that there was an error and that a new window sticker should have been put on the vehicle. This problem is the dealer's problem. When I contacted the dealer, they knew nothing about a "new" window sticker. Needless to say, this started in early August and I still do not have a resolution. Mark had offered to refund the amount of the audio package. The problem I have is that I purchased a vehicle with all the items on the window sticker and that is not what I received. I have questioned Kia customer care several times, read articles from Kia and car sites, and called other dealers. Everything I have read and have been told states that the Special Edition Soul is to have the lighted speakers. That is one of the gimmicks of the Special Edition. The dealer has been very co-operative.

I have had to take the vehicle to the dealer several times for pictures. I had a rental for almost a week. The rental had manual doors and windows, which would not have been a problem had I not been recovering from a shoulder surgery (left shoulder). I feel I paid for a vehicle and did not receive the vehicle I paid for.

In 2005, I purchased a New Kia Optima with 12000 miles from Action Motors in Danbury, CT. On 12/05, my remote which controlled my keylock entry and alarm system stopped working. Kia service said that the unit de-programed itself and that they had to reprogram it. Good, until 1/06 when remote system stopped working again and Kia service stated that the remote keeps losing programing. Now, this went on back and forth with the Kia service center from 9/06, 10/07, 2/08, 4/08, 5/08, 6/08 and 8/08. They replaced the module twice and the key entry remote, but it still kept stop working.

The Kia in Danbury closed and I was advised by Kia Corporation to bring my car to Kia in Milford, which I did. They were advised by the corporation to pull the system out and put in a 3rd party system. It made thing worse. The car alarm kept going off at work or at home and my car started not working right. They claim that it had nothing to do with the alarm system, but the gentleman who has been servicing my car since I bought it stated he has had others with alarm system causing car problems and he had to remove them. So to the point, Kia of Milford removed the system but now refusing to credit me for it. I now have no alarm system nor remote entry.

I bought a 2010 Kia Soul in July 2010. Two and half months and less than 3,000 miles later, I get the notice about the speaker recall. The next day, my check engine light comes on. I call the dealership to set up an appointment to get both issues fixed, and I'm told that they no longer have service hours on Saturdays and that their business hours during the week are 8:00 am to 4:00 pm. I told the service manager there was no possible way for me to bring the car in during those hours. I work full-time, and I cannot afford to take a day off to have my car fixed. I asked if there was any way for me to get a loaner car or have a rental paid for. I was told that I needed to "figure it out" and that this is the "real world."

Kia refuses to honor the warranty on my 2007 Kia Rondo which was less than 3 years old and had less than 46,000 miles on it when the problems occurred. On May 17, 2010, the car was dropped off at Covina Valley Kia for an oil change. Repair was also to be done to the front passenger arm rest because of a loud snapping noise it made whenever it was touched, and to have the air conditioner repaired because it had just begun blowing hot air at random intervals. The car was picked up that evening.

The oil change had been done, the replacement arm rest was in order, and we were told that the air conditioning was fixed by replacing the cabin air filter. May 18 and most of May 10 were too cool to use the air conditioning, but on the afternoon of May 19 it warmed up. I turned on the air conditioner and again it started blowing hot air after a few minutes of use. I called Covina Valley Kia on Thursday, May 20. I spoke with Jon ** and arranged to bring the car in to be repaired that evening. They had the car until the evening of Wednesday, May 26. When I picked it up, Jon ** told me that they had replaced the compressor assembly and an expansion valve. He stated the problem is fixed.

Over the Memorial Day weekend, I drove the car to Palm Springs. The air conditioning alternated between blowing cold air and extremely hot air. On Monday, June 1, I called and spoke with Jon ** again. I let him know the problem was not resolved and arranged to bring the car back for the third time on June 2. I received the car back on the evening of June 4 after Jon and his service technician informed me that it is normal behavior for the air conditioning to stop working when it is hot. I argued that this has not been the normal behavior for this vehicle in the 35 months I have owned it.

They refused to fix the problem. Immediately upon picking up the car on June 4, I called Kia Customer Care and spoke with Karen ** who opened case #**to address the issue. Since it was shortly after 5pm Pacific time, we agreed that a reasonable time for her to investigate the issue and provide a solution would be the following Tuesday, June 8. On Tuesday, June 8 at approximately 1:25pm I received a phone call from Karen. She informed me the dealership has not responded to her and that she would get an answer for me within another day. She did not call back.

Over the weekend of June 12-13, the air conditioning continued to blow hot air for several minutes at random intervals both Saturday and Sunday. I noted the engine temperature gauge was registering below the half way point each time the hot air would start to blow. I called Karen at approximately 6:15am Pacific time on Monday morning June 14 to find out the progress and to let her know I am very angry and want a resolution. She did not answer and I left a voice mail. Three hours later I have not received a return call and tried to call her again. The phone rang multiple times and then went to her voice mail. Rather than leave another voice mail, I pressed 0 and was connected to Robin.

I explained the situation and my frustration. She said she would try to reach Karen and put me on hold for several minutes. When she came back, she said Karen had been in for a couple of hours, but that she wasn't answering. I asked to have the call escalated. Robin told me that a manager would respond within 48-72 business hours. I replied that I was unwilling to wait another 48-72 business hours and demanded she connect me to her supervisor.

She connected me to Tom **, who was uncooperative and downright rude. He told me to call another dealer, take the car in and let them fix it. I asked about a loaner car since I have been without my car for over 9 days out of the past month. He said they don't do loaner cars unless the district manager, Joe **, approves it. I asked him to call Joe ** and get approval, but he refused. He told me that once I have dropped off the car to a dealership, they can call Mr. ** and he can decide then. I asked him if I understood correctly that I was to take my car to another dealership with no alternate means of transportation, leave it there and wait for hours while they try to determine whether they will provide a loaner car or not, whether they can fix the defect or not, and how long it will take them.

He said I understood correctly. I then called and spoke with the service manager at El Monte Kia to arrange to bring my car in. I said I wanted to drop it off and get a loaner or rental. He said they don't do that. I asked him to contact Joe ** and he said he would and that he would call me back. He called back at approximately 11:00AM. I was on another call so it went to voice mail. In the voice mail, he asked me to call back because he didn't want to leave the information in a voice mail.

I returned his call within 10 minutes. He stated that Joe ** wanted to know who gave him my name, that they don't give loaner cars or rental cars as a customer accommodation until they can diagnose the problem, and that I should take the car back to Covina Valley Kia and let them figure out what's wrong. I replied that since Covina Valley Kia has had my car for 9 of the past 28 days and they say we won't do anything else to it because that's the way it's supposed to behave, returning it to them is not an option. Troy at El Monte Kia agreed to make an appointment for Saturday morning of June 19 at 10:30AM. He said I will have to take him on a test drive until the behavior replicates.

I then called Kia Customer Care for the 4th time today. I spoke with Albert who refused to provide me the name of the next person above Tom ** and connected me to Tom again. I relayed to Tom what Troy at El Monte Kia had said. He finally showed some concern about the poor customer service and agreed to escalate this ticket to the district management office. He set an expectation that I should allow two business days for them to research the issue and get back to me. Kia refused to honor the warranty and check any further into the cause of the failing air conditioning.

Throughout the summer it has continued to fail 2-10 times each week for intervals ranging from 2 to 47 minutes. I took the car into Kia El Monte again on Saturday, September 25 because the car was having trouble starting in the morning. I again asked them to check on the air conditioning as well. Two hours later, they called and told me the problem with the car starting is because of the throttle body, but that it is not covered by the 5 year 60,000 bumper to bumper warranty. They also stated that they can find nothing wrong with the air conditioning.

The frustration of Kia failing to honor the warranty on this vehicle has increased my stress level and my doctor has started me on high blood pressure medication. I still have a car I cannot trust to drive for more than a local trip during warm weather because I never know when the A/C will fail and for how long. I have had to waste many hours of time taking this car back and forth to the dealerships for an issue which they should have fixed the first time.

Last year, I sent 3 people over to your dealership and they sold 3 cars that week of 9/30/09. My brother was one of the people they sold, a used dodge avenger to and that week 2 Kia models. Since my brother has owned the car, it has been in the shop 4 times for brakes and rotors. He purchased an extended warranty also. After this time going in the service manager again said it was the driver. Not true, as we sought for a second opinion. When asked to Nicole, the girl that sold the car if I could speak to her Uncle whom is the GM and other, the sales manager. Neither one came to talk to me.

I proceeded to tell Nicole about this and she said she had no idea would get her Uncle. After the 4 time I went over to pick up my brother's car because again they wanted to charge for the problem form the first week owned. I went to talk to Gm upset, asking how could it be possible that this car has been here 4 times for the same thing. Brakes and Rotors. Explaining to him this can't be and something needs to be resolved with this problem.

The SM looked at me not a hi or let's see what we can do, but instead proceeds to threaten me not to yell at his niece ever again. I said, "Excuse me?" He thae proceeded to yell at me and telling me to get out of his showroom and don't ever come back. That is no way to talk to a customer, right or wrong. I have been in retail all my life and I would have been shot by my DM. No matter what his family relationship is at work give him and the other GM to talk to me like that or threaten to tell me what to do. He was not present when this happened and did not even ask me what happened or the problem.

Accuses me of something I did not do and told me to get out and take my car with me! I have never been so appalled. Than when I came back to pick up the car, I went into service where he was laughing and talking about me to his employees. And then said, "Don't ever bring this car back here, we won't fix it or do business with you?

I am not sure what kinds of family business that is? That was no way to treat a customer no matter what! I believe that some sort of action should be taken as how to treat a customer and a discussion on family working together. How upset would you be as a customer? Needless to say, I filed a report with BBB, channel 3 news, consumer affairs and will be contacting my lawyer.

I bought a demo model, sold as new, but it took eight months to correct the paperwork that the dealer ** up, as they were sold as used. From day two until nine months later, the check engine light was on--over 14 times at the dealer for 30+ days of loss of use of vehicle to finally "resolve" the issue. In addition to emissions problems above, the car has blown 200 amp main fuse three times now. Sued under lemon law (NYS), but due to failure of delaer to properly record problems as stated by me, and actual work completed, I got ** and was only able to settle for a pittance of actual time lost. Since settlement, 200 amp fuse has blown again in addition to the dealer breaking alarm system and failing to address TPMS problem that was stated to them.

I spoke with over 15 people so far, and for over 300 years of driving total, there has only been one occurrence of another 200 amp main fuse being blown. A friend who does auto work states that the car is ** and KIA needs to address the serious problem of wiring/electronic problems causing the main fuse to blow every couple of months. The car is unreliable, impossible to have passed the so-called 127 point inspection, and I am tired of getting the run-around from KIA and dealers involved. I am currently seeking others with ongoing electrical problems for a class action suit against KIA.

My car stopped running on Labor day and it was towed to the KIA shop on Wednesday. I took it back to them thinking it was still under warranty, so they looked at it and several days later they told me I had water damage and that my motor was not covered. This is a 2003 car with 91,000. So I called my insurance company state farm and they went out to check the car and said no I didn't drive through any water they said they didn't know how or when it happen. So I called KIA back and and in their notes they said that the water damage came from the hook being lifted up and water had gotten in the car.

So then I go to get it and they tell me that I owe a bill for the tear down and it is 400 so that is when Mike and my step dad have words because their have been several lies told around this car. So then that is why they show my step father up under the hood and there is some water damage. Now after 2 weeks, I have no car and no job. I lost my job and couldn't get to my doctor's appointments. I am on 10 meds and I had to change appointments around and was under a great deal of stress from this issue. I got a phone call today and they are saying I still owe 1900 to fix the car with 10 percent off of the parts. Don't know what to do.

On 08/11/2010, I purchased a 2003 Jeep Cherokee Laredo from Cobb County KIA. The salesman Ross *** told me the price of the car was $8900. I informed the salesman on the phone before I made my visit that this was my first car purchase and I did not have a co-signer. He said it was fine.I told him I had $500 for a down payment and he wanted me to come back and pay $500 more later. He would sell me the Jeep for $8000. I agreed and informed him I was on my lunch break and would return later. He wanted to get the financing started and I did not have my checkbook with me.

He suggested that the only way they could start the process was to have some papers with signatures and money down. My father was driving me that day and lives 25 miles away and could only make one more trip. I told Ross *** I would go over the papers later and let him do an electronic withdrawal of $500. After work I came back to KIA and they said the keys were locked up for the day and they gave me a loaner to drive.

I called before returning and the car was ready. I was handed the keys and paperwork, later if I was asked by my father for a contract, and could not have one. On 08/26/2010, Scott *** called and wanted to get me to sign some reduced adjusted interest rate papers. He said he would not deposit the $500 check I sent until I came in to sign the papers. I could not leave work and he gave me Ian **** number. I asked my father to call Mr. **** to see what this was about. He told me Ian ** informed him that I needed a co-signer or bring the car back or they would send a truck to pick it up. Mr.*** also informed him I needed $4300 to keep the deal the way it is. I asked my father to talk to my mom and this is what happened.

Over the weekend, my ex-wife said she would co-sign for my son. She has excellent credit. Scott **** told me the rates and the car payment would go down. My ex-wife called from the dealership and was told me they said the payments would remain the same and they were trying to sell here add on insurance. The interest rate would be over 14%; they claim it was the same bank that financed her house. What a bunch of clowns was she dealing with? She got very upset and told them she would get her own financing. She asked for a copy of the contract and the loan amount. They told her there was never a contract. We came to a mutual conclusion. These guys are crooks and cannot be trusted.

She got the financing at around 7% in less than half an hour with my son as the primary with payments less than $300 with no money down. The only reason to buy this Jeep was too much time wasted by these crooks to start over again.

On 09/18/2010, my ex-wife and son returned to Cobb County Kia with the payoff check. Ross *** informed her that they would not sell her the car unless she would rescind her complaint to the Better Business Bureau in a letter. She formulated a generic letter because she felt threatened and my son needed the Jeep to get to work. She had the car in her possession and a signed sales agreement. She just wanted to leave. I also have a complaint against Cobb County Kia and they never called me or wrote me a letter.

I purchased a 2002 Kia Optima in 2004. It ran fine for 3 years, then in 2007 it just died while driving. I had it worked on by a local mechanic who said the timing had gone bad and paid over $500 to have it fixed. It ran for a few weeks then once again died while driving. I called the mechanic, there's no warranty on parts or service. So we took it to another mechanic that was recommended by a friend. They also worked on the timing as well as replaced some sensors. It ran again for a few weeks and then died again after another $500+ in repairs.

I was going through hardships at the time and could not afford any more mechanics, so my brother put in a new fuel pump thinking that was more likely the problem. The car still would not run ($150 for the fuel pump). 1 1/2 years later (after I had to buy another car to get to work), I finally broke down and took the Kia to a dealer to be worked on. They have a 1 year parts and service warranty, the fuel pump, wiring harness, sensors, and plugs were all replaced for another $750 in repairs. The car ran (rough) for 1 year then once again it just died in the middle of traffic. Since I am just beyond the one year mark, the dealership will not honor the warranty. So once again, I am stuck with a car that does not run and I am still to this day paying on.

This car has been a total nightmare since the day I purchased it. Right after I purchased it, the power steering hose blew. Then a few months before the car just died, I had to pull over to the side of the road and the fire department was called because the alternator was smoldering. The dealership did fix at no charge the power steering since that failed right after I purchased it, and reluctantly did not charge me for the alternator which was a good thing because there was a recall on that shortly after mine went up in smoke.

Due to the amount of money spent on repairs, I fell behind in payments. And to this day, I still owe on this car, $100 in principal and $1600 in late fees. And now that the term of the loan is up, the bank wants all of the $1600 in late fees right now, all for a car that spent more time in the shop or collecting cob webs because it does not run. This is the worst car experience ever! I am beyond frustrated and feel totally robbed! There appears to be many other Kia owners with the same problem, a search on the internet for Kias suddenly dying while driving pulled several hits.

Christopher came to the salespersons office to get my wife and I to go to his office to sign our loan papers. He mention the amount of the total loan. He never mentioned, he had added 2395.00 worth of warranties to the loan. When we got to his office, he said we had wheel and tire coverage, dent repair and 100,000 miles of complete coverage as if the dealer was giving that to us. When we started signing the papers, he would slide each paper over to us as he reaches across each paper to cover most of it as he marks a dot where you should sign. He continues to mark the dot until you lean forward to sign. He is very careful how he words everything, so he can say he did tell you. He never calls them, extended warranties and he never ask you if you want to by them.

I bought 2395.00 dollars worth of useless warranties and never knew it untill I went over the papers when we got home. It is a shame that a person that works for the dealer can ruin the happy moment of getting a new car.

We bought a Sportage in 2006. It has all the bells and whistles. A month later (08-17-06), we brought it in because the front end was way out of alignment. They said they aligned it. Three months later, the front end was out of alignment again. We paid for the alignment. We brought the car in on 7/23/08 for repair of bulbs and on 12/29/08 to fix engine light and on 09/16/09 for stop lamp switch.

Within that time we had the car's front end aligned again, done again at our cost. On 11/23/09, we decided that we could not be paying for the front end alignments all the time and took the car in. The service manager (Serena) told us that the regional manager (Todd **) wrote her an e-mail stating that the front end alignment on our Sportage was not covered because the tires were worn and a good alignment can not be done with worn tires and the customer has to buy new tires and then they will consider the action needed.

I got no phone calls back. So I called the Regional Office and talked to a guy name Robert, told him my story, and he said he would get back to me. He never called me. After a month of calling around, I called the Regional Office and they said Robert transferred to another department and we will give you someone else. They gave me Todd **. To make a long story short, he never called back either.

Another month went by with my wife's car pulling to the side of the road. I talked to Sarena and she gave me another number. I called and messed around with their computer system until I got sent to Angel (didn't get the last name). I had to tell him everything from scratch.

He said he would talk to Sarena. On 11/23/09, we brought the car into the dealership for two days while they tried to find out what was wrong. We also advised them (again) about the awful bumping under the driver's feet area. They replaced (they said) the steering tower and some other stuff to try to find the bumping sound. When we picked up the car, they said it was fine. We drove it home and it bumped and pulled to the right just like before.

Then Sarena told me that Angel said when am I going to buy new tires? I told her and them several times that the tires are worn out because we have been driving a car for 3 years that can't be aligned. Why is it that you tell me to buy new tires because an alignment can't be done correctly without good tires (that's true) so I have to buy all new tires?

Then your mechanic comes in and tells you that it's a problem with the car, that's why the tires have prematurely faltered. Well, now it's a whole different story. Sure, we can have the front end aligned without good tires. I told them you should buy me the tires, and then align it just like you told me. So, they aligned the car. We took it home and it still bumped and pulled to the right. On 02/23/10, I brought the car back again for diag. front end.

Then Angel #2 called me and said they would consider buying 1/2 of the tires because of the problem. I told them I would consider the offer, but should we not find out why this keeps happening. He said bring the car in and we will check it again. On 03/04/10, we brought the car in again. They checked it, couldn't figure out the bumping, nor the front-end problem and gave it back to us. I called for Angel #2 but got no response.

Sarena gave me Gary's number in Honolulu. He called and I explained. He said to bring that car right into the shop and we will figure it out. On 05/06/10, we brought the car in for several days. I came in to see the mechanic (at Kia's request) and he had the car on the rake. He said this car looks like it has not hardly been driven. The bushings below the driver's feet are not thick enough, so they hit and were probably making that bumping.

Kia does not make thicker bushings, so there is really nothing you can do about it. It's a defect. The front end looks fine and I can not see any reason for the pulling to the right, except you need tires because the long span of driving the car without being aligned has worn out a good pair of tires. I told him, "That's what I've been telling them all along." He agreed, but said, "It's up to them what they want to do." We went home the next day with the bumping and pulled to the right the same. Gary called and we had a very long talk about the car. He again offered 50% of the cost for tires. I told him I would talk to my wife and call him tomorrow.

At first, I thought maybe 50% was ok cause as Gary had pointed out. We did get some use of the tires and that might be fair. That was before I learned that the substandard tires that came with the car are only good for 20 to 30 thousand miles. They are as the mechanic said "** tires" that you couldn't even buy these tires in Hawaii or even the mainland. So if I go out and buy new tires (real tires) Mr. Gary is only going to pro rate a 20,000 mile trash tires, not the cost of real tires. It's a shame: you buy your wife the first new car she has ever had with all the little goodies, pay 25,000.00 + 100,000 mile warranty and find out that it has "** tires" on it. That is insulting!

Makes you thinkwhat else is **?

Well, it's been a couple of months. Car still pulls badly to the right and thumps.

Sarena at the Hilo Service department quit. Now we have a really nice guy named Brian. Guess what, Brian has no idea what's going on with this car I and am slowly bringing him up to date.

I have asked four times for Gary to call me. Today is September 17, 2010 and I have still not heard from him, even after asking Brian several times to have him call me.

I think we have messed with these people long enough. Why can't they fix the problem? Why can't they find the problem? Is this car a lemon? I don't know. The car must be a lemon. If not, why can't they figure out what is wrong with it and fix it?

All failed at less that 100,000 miles: transmission, CV joints, alternator Interior dome light, belt replaced 4 times, driver's side door won't open (outside), driver's side door handle broke (inside), glove department won't unlatch, back brakes bad, lifters randomly peck, CD player busted and skips from vibration, headlights went out 2 times, car wobbles at 55 mph, 4 tires replaced due to excessive wear, defroster vents came unglued, defroster vents broke and fell out, left front air intake fell out, left turn signals won't work and right turn signals won't work.

I was looking into trading my 2-year old Kia. I picked out a new Kia, they did the paperwork and ran it through the computer. They told me that everyone had gone home from Kia financing and that the computer said no to the financing. I am already financed with KMFC. I have never been late with a payment and I always pay a little extra every month, so I went to Kia of Greer, South Carolina. They told me that Best Kia lied to me and was just too lazy to wait for someone to get on the phone from KMFC.

They then told me that because the "computer" said no, it was too late to get a reversal on the decision. I do not understand this. I have been a very good customer. I love your product and wanted to upgrade my vehicle but nobody seemed interested in helping me! So, I will wait for a few months and go to another dealership for another car. Maybe Hyundai! Thank you for your time! I was not able to upgrade my vehicle and I am very confused as to why this has happened!

I bought my 2007 Kia Spectra in August of 2007. It only had 12 miles on it and I was so proud to have my first brand new car. First, let me start with the lies I was told when I bought the car that ended up hurting me. I was told I could refinance in 6 months because I had put $3500 down. I would have so much equity built up that I could trade up with no problems. Wrong.

I was told that I was only going to be paying on my car for 48 months. Wrong, I wasn't aware till I looked my credit up and had seen that it was a 60-month lease. I was told my contract would be mailed to me after my co-signer signed everything. Wrong, I never got my contract. I dealt with all of that; I had no choice and I learned to love my car even though I am paying twice the sticker price. It wasn't until last week when I had just pulled into my driveway when under my hood, it suddenly caught on fire.

I made a report with Kia headquarters right away and towed my car to Kia of Lewisville. I was told they would investigate it and if it turned out to be a manufacturer's defect they would fix it. My car doesn't even have 50,000 miles on it yet. I was told they would find something out and notify me within 24 to 48 hours. It has been a week and I have heard nothing. When I called, the only thing I have gotten back is a message stating that no one has even looked at my car. I am missing work, school, kids football practice, and doctors appointments because of this.

I purchased a Kia Soul in March 2010. The check engine light first came on at 1,400 miles or so. I had the car about 3 months at that time. Since that time, the check engine light has come on 2 more times. This is the third time in 6 months, my car only has about 3,800 miles on it. I drop my 2010 Kia Soul off on to the dealership on Sat. August 28, 2010 which has been 10 days. They have changed the 02 sensor twice and the problem still exist. Ms. Lee has promise to do everything she can to fix the problem. However, I wanted to share my experience with my Kia Soul. The economic damage and the inconvenience it has caused my wife and I for not being able to drive our new car for approximately 12 days in total.

My son had visited from S. Carolina and was returning over a weekend. I inspected his car and found that his front tires were worn so we decided it would be prudent to rotate his tires before leaving in the interest of his safety. While tightening his tires with a 12" T-bar, a wheel stud broke. I have changed out at least a thousand tires throughout my life with larger tools and much more torque and have never broken a wheel stud. This was obviously a quality issue with the Kia parts. I was relieved at first because my son had told me that they had a 100,000 mile drive train warranty. When I spoke with the Kia service manager at Kocourek, I was told that because we rotated the tires that the warranty would not cover it. In effect this is to say that if we would experience a flat tire that it would cost $180 to just repair the defective part.

I wanted to get my son back on the road so he could return for work. I was also told that the part in question (a wheel stud $3 to $5) was not in stock and it would take a week to get it. This was towards the end of the day so I called local auto parts stores and located wheel studs from two different stores. I purchased one from Car-Quest. I made an appointment for the following day. When I arrived at Kia for the service with my part, I again pursued a warranty claim. Now I am told that they could not honor the warranty because I did not buy the part from Kia (they couldn't even get the part). My interest was to get my son home safely so I agreed to pay. After speaking with Kocourek and Kia after the service was performed each credited the other for responsibility. Kocourek doesn't represent Kia and vice versa. We left the car there and went out for lunch.

We returned in less than an hour and the car was out of the shop waiting. It was completed. The job performed was able to be done by a two week Tech student (I've done it myself in the past. ) Kocourek charged me $180.00 for one hour of work for service that is covered by a bogus warranty with Kia Motors. My son did not buy this vehicle from Kocourek but a dealership in Rockport, SC. They do represent Kia Motors, however. This is evident due to the sign at their business which indicates Kia Motors. They have price gouged me. Any other make of vehicle could be serviced at any reputable Wausau auto service provider but the Kia requires special tools.

So we were forced to do business with a crooked dealer representing a crooked auto manufacturer. I don't know of another auto service provider that takes advantage of customers as they do. The warranty states that the drive train is covered for 100,000 miles, it clearly does not. Kia Motors and Kocourek Kia are cheating their customers. The car was repaired for an unreasonable price. Kia Motors and Kocourek Kia Motors did not honor the warranty agreed upon with purchase of vehicle.

I rented a 2011 Kia Sportage to take my daughter to college 900 miles from home. I chose Kia for the "advertised" good mileage. It was horrible, we got 22.4 mpg on 95% highway road trip!

We own a 97 Kia Sportage that has been nothing but trouble from day one. If I were not a better mechanic and diagnostics man than anyone Kia has employed, we would be broke from shop bills. Every electric and electronic part has failed on this car at some time since 97. Windows have fallen out. I get better gas mileage with my Ford F-250 4x4 with a 460, honestly. Ask me if I would buy another Kia. The only damage is mental, severe bouts of depression. "Why the ** did we buy this piece of **?" Anger: why did "you" buy this piece of **?

I was on my way home to 21 traveling east on Memorial Drive, and I had intended to exit on to Barlow Trail when I found myself to be in the lane that leads to the exit ramp for Deerfoot South. I turned on my signal light to merge onto Memorial Drive. I had room to merge in and the traffic was moving smoothly when the driver behind me on Memorial Drive increased his speed and sounded his horn while coming very close to my rear bumper. I increased my speed and looked in the side rear view mirror very briefly to see what was going on, then the traffic light must have changed because when I looked ahead the traffic has stopped. I applied the brake hard but I was too close to be able to stop. I estimate my speed on impact was around 55 to 60 kph. I remembered the impact and nothing else until the ambulance people took me out of the car as the car was smoking badly. I did not see or speak to anyone other then the ambulance people.

My 2009 Kia Spectra with 18300 km was a total write off. My neck & back are injured and I received medical care for a preexisting heart valve problem. I was unable to breathe properly and was kept in emergency care at the hospital all day on oxygen to get it under control. My complaint is that the air bags did not deploy. The vehicle was damaged beyond repair and the front bumper was torn off completely and the air bags should have been triggered to deploy. The air bags could have prevented or reduced the injuries I received. I felt safe because the vehicle had air bags. How wrong I was. I want to let all KIA owners know that in a front collision the airbag may not be there for you. I had a perfect driving record until now.

Bought a 2007 Kia Rio in 2007. It is starting to rust on the hood. Because an emission sticker is missing, the dealer will not re-paint the hood. Warranty for paint is 100,000 miles. We have 65000 miles.

My husband and I bought a 2005 Kia Sportage. We paid cash for it, brand new. We have had so many problems with the car since day one. We put in a complaint by letter with Kia in 2006. They denied our request for another car.

Now, my car is in the shop for a fuel injector problem. The extended warranty does not cover this problem. Now we have to pay over $1400 to get my car fixed. This is the second time we have had this particular problem.

What are our rights? I am very disappointed. My car has been in and out the shop for five years. I have had to take time off from work. I am now taking care of my parents who are very ill. I have two kids in college out of state. I am just in a mess because of this.

On Sunday August 15, 2010, my wife was operating her 2010 KIA Soul vehicle and traveling South on South Carolina Hi-way 905 at about 9:45pm, a rural road in Horry County South Carolina. An older model faded blue Ford Ranger truck came out of right side dirt access road and after crashing into our vehicle fled the scene. My wife was operating at around 50MPH when the crash occurred. It was a full frontal crash. The air bags did not deploy! She was not seriously injured. The issues and safety for all operators of KIA Motors products leave some doubt since the company touts its 5 star crash rating from the National Highway Traffic Safety Administration.

We have filed complaints with KIA and NHTSA. The crash was investigated by the South Carolina Highway Patrol with the fleeing vehicles operator and owner apprehended due to the diligence by witnesses who pursued the vehicle resulting in apprehension and charges placed against him. This was a new vehicle and the resulting economic as well as the physical injury costs are unbelievable. Of particular note, the operator of the fleeing vehicle did not have a driver's license, was uninsured and illegal.

The A/C in my car is cooling very poorly. Firestone Auto Care performed diagnostics on my vehicle and determined there is a technical bulletin TSB# KT2007081504 in connection with the coil going defective and thereby affecting the compressor clutch and the cooling performance. When I called the local KIA dealership, I was advised that it probably would not be covered and my chances of any assistance from KIA would be very slim.

I just purchased a 2010 Kia Sportage. Guess what, it has already been back in the shop twice. It only has 1100 kms. on it. The air conditioner suddenly quit working. The dealership recharged the system the first time. Was that the problem? I was told it was pre-serviced before we took the vehicle from the dealership. Was it? My husband took it back today, August 5th. 2010. After leaving the vehicle at 8:00 am, he went back at 1:30 pm to pick it up. They can't fix the AC. He had to leave it. He was told they had to take the dash out and try and find the problem. It is a brand new Kia. What do you think is going to happen after it is driven for awhile? I am afraid to drive it not knowing what will happen next. If they can't fix the air conditioning without taking the dash out, what will they do if there is something really serious to take care of? I am making this complaint just in case something serious goes wrong, perhaps causing death or injury.

The dealer/owner Glen is not helpful in taking the client complaints seriously. He is a part owner in a car rental dealership. As the Kia dealership is on the outskirts of Grande Prairie, anyone having to leave their vehicle is not offered the use of a courtesy vehicle, but told they could rent one. If not for Jason, my husband and part owner of the Kia Sportage, I would have been obliged to either sit at the dealership all day or pay Glen's company to rent a vehicle, so as he could go about completing business he had to do up town.

I could see perhaps having someone pick a person up or making other arrangements if knowing beforehand that you have to leave the vehicle. However, being brand new, there should have been no question as to whether or not another vehicle should be available for your use until the dealership could repair the new vehicle's problem. Someone should look at the conflict of interest at this dealership. Is this why customer complaints and service work are not taken care of in a timely manner? Most dealers try and keep their clients happy by providing a free courtesy vehicle, not offering to rent.

I just wanted to see if there have been any complaints on the Kia Sorento, about the trim between the windshield and front passenger windshield being wider and obstructing the view of the driver, and creating a blind spot when they are at a stop sign and looking right to pull out into traffic.

January 2010, I signed for a 2010 KIA sportage. I have been noticing that the plastic has scratches all over the interior. When you undo the seatbelt it makes a mark on the plastic every time, so you can imagine how many marks there are. Told the people at the Kia dealership and they said maybe I could rub them out? Nothing gets them out! They are deep cuts in the plastic. This is a brand new vehicle and I can't believe that it has scratches all in it which makes it look terrible. Please help!

In the last four years, I have had to replace the blower motor on my 2000 Kia Sportage every year. Sometimes in warranty, sometimes not! It has happened again. The fan does not work! And since I only have 45,000 miles on my car, I wonder: haven't you gotten this straightened out yet? I am very disappointed in Kia and would not recommend it to anyone. I am tired of putting out money for the same old thingevery year and every year!

What Power Train Warranty? My 2003 Kia Sorento is still under "power train warranty" with only 54,000 miles on it. A small leak in the coolant system went undetected and caused the engine to overheat on the freeway at 10 pm. I could have been killed, thanks to that ** car. A major design flaw in the dashboard display is that the engine thermostat is tucked away in the upper right hand corner invisible to any good driver that keeps their hands on the steering wheel. The overheated engine ceased while I was on the freeway and I was barely able to coast off to a gouge point next to the nearest exit. Cars were screaming by both sides of my car. Very scary!

Anyway, turns out that I'm the one at fault according to Kia customer care and service managers at the Kia Depot in Santa Ana, CA. Since the Kia cooling system failed and Kia water reservoir caused the problem, Kia should cover the cost of engine replacement or at least consider an extreme discount. Unfortunately, they ruled that I'm completely at fault and refuse to assist in any way. With that kind of attitude and lack of compassion for their customers, why in my right mind would a spend I dime let alone $5000 to replace the engine and catalytic converters? Never buy from Kia or Hyundai! They don't stand by their product and will worm their way out of any and all warranty issues!

I have purchased a 2011 KIA Sorrento from Central KIA of Norwood MA. on July 19 2011 and on Monday July 26 I noticed a spot of oil on my garage floor, I brought the car to Central KIA and they determined the leak was coming from inside the engine and in order to repair it they would have to remove the exhaust system, transmission and parts of the engine to determine where the leak is and what they need to do to repair it.

This car only has 600 miles on it and they are completely disassembling the engine. I expressed my anger over this and told them I did not want the car even after the repair, they told me to contact KIA and let them know my concerns. I did call KIAs customer service and told them the following, I do not want a brand new car that just has been ripped apart and reassembled. With so few miles on the car this is clearly an assembly line issue and why should I pay $20000 for a car with this type of defect. As a result of this repair I anticipate additional problems due to the fact that so many pieces of the engine have been removed and there is no guaranty that this will be reassembled without something going wrong down the road. I also anticipate many more visits to KIA for follow-up repairs; this is not why I purchased a new car.

They assured me that they will stand behind the repair but would not address the idea of replacing it. My contact at KIA is Steve, I am angered over this because I purchased a new car to avoid the constant repairs I have experienced with my previous car and now I have a new car that is in far worse shape than my old car.

It is my opinion that the simple thing to do is replacing the car and uses this defect as a means to correct this problem either at the plant or with the vendor that may have supplied them with the defective part. I am at the beginning stages of this and I am not sure if this is the time to contact you but I would appreciate some advice on handling this and what path I should take to get this resolved.

I purchased a 2010 Red Kia Soul in November of 2009. I purchased the extra warranty on paint protection and etct. I absolutely love this vehicle and it was in mint condition through the whole winter. Spring time comes and I start noticing chip all over the front of my hood and on the bottom of the doors. I went to my dealership and the first thing the man says is, "What have you been doing? I was insulted! I knew they wouldn't take me seriously because I am a young woman. They took pictures and said they doubt they will do anything about it.

My grandpa who is my co-signer who also owns a Kia and loves it took my vehicle in again to discuss the matter. They gave him the number for the head people and talked with them and they said they would call him back. He has been waiting for three weeks now! They are trying to blame me saying it's my fault and I must be driving on gravel roads a lot. I do not drive on gravel! I was also at the mall one day and seen a red Kia soul in the parking lot. I went up to it and lo and behold the vehicle had paint chips in it! If Kia doesn't fix this problem my two family members that own Kia vehicles will no longer be taking business to them

In mid of July 2010, I was thinking of buying a new car. After much research and talking to various car salesmen, I have somehow decided for a new Kia Forte 2.0 liters for the following reasons: Salesperson told me that they have stocks, CBU units from Korea, lots of gifts. After much considerations, I had finally decided to do my booking with them. At the point of booking, the saleslady, Ms J., kept emphasizing that she should have stocks to be delivered to me in a week. When the first commit came, she told me that the car was stuck at Malaysian custom for clearance problems. I need to wait for another week or so. Then, she gave me a second commit. Well, time flies, the second committed date arrived. Unfortunately, she still could not deliver the car to me. The reason still being the same, Malaysian custom issue. The CBU unit could not be released due to some documentations problems. As usual, 3rd commit was given to me, 19th July 2010.

Last Sunday, 19th July 2010, I texted her on the status. No response! No surprise because I have to usually make an effort to visit the showroom to look for the salesperson for an update for my new car. So, I made a trip on Monday, 20th July 2010. As usual, I called her before I popped into the showroom. As usual, she did not pick up the phone. I showed up in the show room, she was in the midst of finding something for a new car release for another customer. She quickly told me to wait for her. I told her that I don't need her since she had been decommitted so many rounds. I meant she has no longer has any credibility to me, not the delivery. So, I demanded to see her immediate superior, Ms A. She told me that her immediate superior was out for lunch and on her way back to the office. Once she arrived, she will talk to me.

I was patiently waiting for her immediate superior to return from lunch. When she returned to the office, she walked straight to her office, without noticing a customer was waiting for her. I, then, informed another salesman at the counter that I was waiting for Ms A. for an answer on my new car delivery. The salesman entered her office and spoke to her. Then, he returned and asked me to enter her office. This is completely ridiculous! Do you need to speak to the chef at a restaurant and get the chef to serve you? It is the same concept. Ms. A., a branch manager, has no idea who is customer and who is supplier. She refused to meet me at the lobby. After not wasting so much time, I had decided to leave the sales office. I was completely mad! I went to text the saleslady, Ms J., again and told her that her superior did not speak to me and demanded her to get her immediate superior to call me. As usual, no response, no phone call!

Just a few hours ago, I took my effort and continued to follow up by calling the saleslady again. You know what happened? I dialed seven calls, the 3rd call was picked up and cut off immediately. I attempted one more round. The call was picked up but answered by a guy. The guy told me that Ms J. left her phone for charging. Man, how could a sales just left her cellphone and went off without it! She is a salesperson. In this IT edge, how could a salesperson without a cell? It will be just like a car without wheels! That is completely crap! Anyway, I left a message to the guy and demanded the guy to pass on the message so that she could call me! As usual, no responses thereafter!

After six weeks of booking, if Kia cannot deliver, please inform the customer honestly! I worked with many Koreans before. They are very serious about delivery. Unfortunately, the Koreans working in Kia Motors are not interested to deliver on time and like to de-commit on deliveries of their cars to their customers. When you have a chance to visit Korea, you will have many chances to see their factory slogan, "World class supplier", "No 1 supplier for so and so"...these are all **! I would love to hear that these two employees be given a disciplinary warning letter to tell lies to their customers and never deliver quality delivery commitment! If I were the sales head, both of them must be taken out from the team to maintain the quality reputation of Kia Motors in Malaysia. They should also provide a public apology to me!

Now, I wish the public could provide me a contact in Korea for this complaint. It's the trust and professional ethics that disappointed me! Both of these ladies dressed well but act like a wolf--tell lies all the time! Felt like in the trap! They took the commission and are unwilling to work professionally! This is completely sad and shameful! So that my voice can be effectively heard and royalty can be awarded to me! I would appreciate any source of contact, the higher the better in their management staff! Thank you!

Customer no.**, Kia Sedona 2006 with VIN **, 96,515 miles extended warranty purchased. Initial problem: check engine light remaining on/basis service. I received car back after considerable communication problems (Kia service personnel failing to return multiple call to my daughter regarding the car when they promised to do so). Flushed transmission fluid when it was flushed some time ago (cost $134.95). After this work was completed, the service personnel noted that she needed a new transmission at a cost of ~$3,200 which hardly seems appropriate with a quality product after 96,515 miles. A certified transmission specialist was sought for second opinion and repaired the transmission at a cost of $800.

Within a few minutes of driving out of the lot, the check engine light came back on again which is one of the original problems that the car was brought in for. Loose sway bar links on front and all 4 subframe bushings may be a problem in the future needs repair at a cost of $529. The car received a tune up with new plugs, etc. at a cost of $199.95. Tires were mounted and balanced and two new tires were purchased. My daughter, Danna, paid $1736.33 by check on a bill which totaled $2028.11. She and my wife are listed as owners of the Kia Sedona. Danna feels that she wasn't treated very well and was taken advantage of by running up the costs of repairs. Her additional warranty noted as aftermarket will pay some of the costs related to this repair/service. The check engine light came back on within blocks of the dealer. It is not likely that she will return to the dealer for service. Poor communication, loss of the use of the car, inflated bill, second opinion sought due to the lack of confidence in the service, treated with a lack of respect. Thank you for your consideration in this matter.

They have a terrible car and they are terrible company. My 2010 Kia Rio's air conditioning does not work sometimes. About 40% of the time, the a/c is just not cool. It has 13,000 miles, I bought it brand new in 2009 and had it for 3 months. When I start using the a/c a lot more because it's about 100 degrees in Riverside, and you need the a/c, that when it started having problems. Sometimes it's nice and cold, sometimes it's warm.

I called Riverside Kia, now they want to charge me $99 just to look at it, and can not do it this Saturday. Just a terrible company with no service of any kind. I call Kia depot in Santa Ana, they will not look at diagnostic for a/c unit on weekends, only Monday to Friday with appointments.

People, lets face the fact, people who worked Monday through Friday to pay for a piece of junk car like a Rio doesn't have many options when they can take time off work. I now know what a mistake I make purchasing a Kia. I am sucker,and I am stuck with it. So here is warning to everyone else, do not buy Kia. It will break down on you within months. Warranty will not cover the time you lost trying to fix their junk, or the frustrations, or the knowledge of what a mistake you make with your hard yearn money. Kia Motors America in Irvine does not have weekend hours, where most good, hard working people like me would normally have time to seek help with their car issues. No answer. No service. Maybe that should be Kia's new company logo.

My sister recently bought a 2006 Kia Sorento. We paid $9,000.00 for it, and we're the 2nd owner of the vehicle. Right off the bat, there were electrical problems of which the dealer was happy to take care of. Now 4 months later in the dead of summer, the Air Conditioning is out, and will cost $1,600.00 to fix. What a load of crap! The car is practically brand new, and shouldn't have this problem.

I contacted Kia as they "boast" about their so called 10yr 100,000 mile warranty on every vehicle. They say they stand behind their product. Ha! It doesn't follow the vehicle if it is sold. Well duh, people will generally sell or try to rid themselves of a bad car after 1 or 2 major repairs. Warranty void. So I asked the guy at Kia what's the difference whether the vehicle has a new owner or not. It's still well under 10 years, as well as under 100,000 miles. The product is still the same. Of course no answer. Just a "I'm sorry sir." Don't ever buy a kia.

I own a 2006 Kia Sedona and hate the gremlins that live inside it. And I am not imaging these although the dealer can't correct or find these problems. Here are some of them: A/C does not blow cold continually and has been repaired several times. Horn problems that have been fixed several times (Does not work properly when lock vehicle and it is to "chirp" when it locks). Also, security horn has had to be replaced. Shifting / odd transmission type problem - the vehicle "bangs" when you come down a hill to a stop. Also, when slowing down to a stop light it actually has a surge or acceleration.

It's very scary and they say this is okay or they can not find a problem. Also, as you are driving it accelerates or decelerates oddly. The vehicle only has 62,000 miles and we have replaced brakes twice.

I just purchased a used 2000 Kia Sportage. It is very cute and reasonable on gas, but there's a problem with it and it seems like no one has the answer for the problem. It stalls when I turn it on and while I'm out driving it, I just lose speed and the rpm box drops and it won't pick up and it make loud noise at this time. Then, it just starts on its own. I invested more than enough money into the truck. I had the full tune up and ignition coil, ignition wires, gasket, ECU all changed. Still, it is doing the same thing.

Now, I'm told that it could be the engine harness. I could have just invested in a more expensive car if I have known that I was going to spend so much money. I was just looking for a "get around car". Someone help me please. There has to be a recall on this vehicle.

I purchased my Kia Optima from Bramlett Kia in August 2009. This is July 2010, and my Optmia has been in the shop 5 times for the transmission shifts which is very hard when it shifts from first. They reset the adaptive per Kia's instructions. Well, 5 times later, we are back to square one. All I want for Kia to do is buy the car back.

I was told that Kia was not selling Rondo any more at my local dealership. How come? I finally found a car I like and it is not being sold.

I own a 2004 KIA Sadona mini van. In 2008 I brought it into Mathews KIA in Vestal NY because of power steering problems. They replaced a pump. Shortly after that it began making a funny noise so i again brought it back and this time they said it was a pully. Then in 2010 the power steering started sounding real bad again so i took it to the new KIA dealer that just opened in Ithaca NY. They told me it was the power steering rack that is shot and a new one will be 1300.00. I explained that I had it in for a the same sounding issue back in 2008 and that a new pump had been put in and that I shouldnt be having this issue a year and a half later.

The service manager spoke with the district manager. Oh and a side note They did not call me back like they said either time the first time I fanaly called them after 4 days of not hearing from them and the second time when he didnt call back I called him back the next day. Thats when he informed me that he had spoke to the district manager and that they were not gonna cover any of the cost as it was no longer under warrenty. I again explained that it was under warrenty the first time i took it in for the same sounding problem and it is obvious the true problem was not resolved. They replied that they were sorry but could do nothing about it.

I then called the customer service 800 number where i was informed that the district manager has the last word and if he said there was nothing KIA could do then thats that. So I am attempting to find someone higher up to speak to but have not as of yet but will keep trying. Thank you for your time and providing this service.

I owned 2008 Kia Rhondo that I took into Sears because the car was extremely loud and my husband thought I had a bad tire. The sears manager told me the tires we wearing unevenly and offered to do an alignment. After putting the car on the rack he explained the back end was so out of aligned that the tires were tilting inward causing the tires to wear uneven . However, there was no way to correct the problem and that I should contact Kia service. The following morning I called Kia of Mentor, OH and was told that they don't do alignments there but they send all their cars to Bob's Towing and Garage in Painesville. I made an appointment with Bob's Garage and found out the Sears manager was correct their was no fix to correct the back end.

I than proceed to write a letter to Kia's president and was referred to the Kia Regional office, after a few weeks I was told the engineers are looking into the problem and they have found a way to correct the problem and the alignment would be free as soon as the parts come in that was over a month ago and I am still waiting in the mean time I have another set of tires that are destroyed so I also requested a new set of tires. The car is so out of align that it shakes when it goes down the street and the noise is so loud that I can't even hear the radio. The car is not safe to drive but I can not afford to rent a car. I recently had neck surgery and fear for my life every time I am in this car. I have asked for a replacement car and would be satisfied with having the problem being resolved but Kia has done nothing. Please help. I have Matt's number at home and will furnish it to anyone who can help. This car should be recalled.

I bought a 1999 Kia Sportage 2 years ago this month with 36,000 miles on it for 9,000! It started making a noise in the back and I had it looked at. They told me not worth fixing..The entire frame is rotting and rusting. There is only 55,000 mile on the car and I still owe 6 months of payments. I can't even trade the car in because a dealership does now want it. They say it is too dangerous to even drive.

I read about someone else who has a 2010 KIA and the interior looks like the car is used. I have a 2010 KIA and I am having the same problem. I love the SUV and the dealership has been good about checking out what I'm saying and trying different things. I guess it makes me feel better to know I am not the only one with this problem.

Purchased 2010 Kia Soul in Sept.2009. Started noticing Scratches on all interior door panels.In 1 Month the interior looked 3 years old. Contacted Kia cosumer Division on October 16 2009 and was told they working on a fix. Since then Iv'e been in touch with them 11 times. It is now June 2010 still waiting! now Ive noticed the interior door handles are peeling and their are scratch marks all over the interior. The last time I spoke to the dealer 6/15/2010 they said to give them 2 more weeks. It is very embarrasing when guests are riding in my car. One would never guess the car was only 9 months old.

We purchased a brand new 2002 kia sedona LX in March of 2002. We were sold the "easy care" extra warranty package for an added $1000 and were told it covered "everything". I took the kia at 60,000 miles to the dealer in Keene NH where we bought it and they managed to find $5000 worth of work that needed to be done and only $1200 was covered by the "easy care" warranty because the "rest" was caused by corrosion.

Well, they told me that the bearings needed to be replaced and they were covered by the warranty but in trying to get the hubs open so they could get to the bearings, they broke the axle/hub and that WAS NOT covered because it was "frozen" closed by corrosion. Therefore, the warranty didn't cover the broken axle or the bearings. Kia of Keene also told me I would need a new battery before winter. That was 2 harsh Vermont winters ago and I still have not replaced the battery.

I sent a scathing 3 page letter to Kia Motors and they sent me a form letter saying they turned it over to the manager at Kia of Keene and if I had any further questions to contact him directly. Despite all the crap and feeling totally ripped off by the Kia dealer, I have grown sort of attached to the old Kia van and plan to drive it until it dies.

I am a single mother and I rely on my vehicle for transportation to and from work and school. I am not happy about this at all. When I purchased this vehicle my main question was safety for my daughter and myself. Now I don't feel that anymore after going through this issue with my shifting cable/gear. I have a pin in my right knee from a surgical procedure done. It is not as easy to get around unless I wear a brace to get around so it is not the easiest.

Our 02 Sedona has had many problems, but the lastest is by far the worst. It will surge forward while you are breaking and it will die now and then. We've had it at the dealership 4 times in 1 week in May and 2 times this week. The service manager called this morning and said, "We've driven it over 87 miles and it has not died". They also claim that the surging is normal, never did it before they "fixed" it in May. I am at my wits end.

With Kia St Constant being out of business and being not able to maintenance my 2008 Kia Spectra at that location you suggested other Kia maintenance points for warrenty purposes. These maintenance points are further away from my home than Kia St Constant was. My question at this time is; will my warrenty coverage be increase to cover the excess milesge I have to travel to have my car maintained under your warrenty schedule at a new Kia dealer.

Thank you for reading me.

He sold us a 1996 kia sportage with no gas leak. now all it does is leak, our mechanic has sealed it, trying to get a new gas tank, but after reading this article not sure if that is going to work. am i wasting money? this fast tract place is bad and i have spread the work in all of central florida. thanks for any help you can give me. gas leak, very dangerous, we have a 5 year old, driveway gas eats it, wasting about 2 gallons of gas a week

I have recently bought used 99 kia sportage for my daughter. One month later she had a lot of problems with her brakes. She had to leave her car at someones house and I had to pick it up later. I did a complete brake job on it. Felt good about it. Two months later I get a call from her. Dad I almost had a accident my car would not stop. The pedal went to the floor. Will Kia dealership help me with this or am I just stuck?

2004 62,000 MILES AND RACK & PINION AND POWER STEERING GONE BAD?

I think KIA SHOULD TAKE CARE OF THE COST.

I am contacting anyone that will listen regarding the issues I have had with my 2006 Kia Optima, because I am beyond frustrated with the amount of money I have had to spend to continue driving a vehicle that I purchased brand new less than 4 years ago. To date, I have spent $5000 in repairs that include replacing the entire engine, and most recently both passenger side windows. My most recent issue is this - the rear passenger window shattered while I was driving down the freeway several weeks ago. I would have left the issue alone because I have no proof that it is a flaw in the vehicle (although there is no other explanation, as no bb, pellet, or rock was found that could've explained the shattering), but it happened again to the passenger front window only weeks later.

Again, I am being told that there is nothing that can be done (no warranty coverage, no responsibility being taken for it being a defect in the vehicle, my insurance deductible is more than the repair costs, etc) because I have no way to prove that it is something wrong with the vehicle itself. However, common sense leads me to believe that this cannot be coincidental - windows do not shatter on their own, and no one has bad enough luck for it to happen to their vehicle TWICE!

I firmly believe that Kia should be held accountable for the lack in quality of the vehicle that I continue to spend a large amount of money on to be able to drive daily. I paid a large amount for the vehicle (still making payments), I have paid substantial amounts for the upkeep and maintenance, and absolutely ridiculous amounts for repairs that should not be required! Since buying my vehicle, I have heard nothing but horror stories about Kia vehicles and the service that goes along with them (although I heard great things before I purchased!), and all I'm looking for now is a little bit of responsibility and courtesy from Kia in regards to not honoring its products and their imperfections. Below you will see the totals of my repairs for the past 2 years, as well as several places I've found thousands of other people with similar complaints without resolve.

Bottom line to me is being able to drive my vehicle everyday without fearing for my own safety or others' on the road, as well as receiving some sort of compensation for the thousands I have shelled out with no coverage from my warranty (supposedly the best warranty in the auto business). If anyone can assist me in getting more information, getting my issues brought into public light, or settling my concerns before I take legal action, please contact me as soon as possible. Thank you for your time and concern in

January 2009 - $3750 full engine replacement

September 2009 - $300 2 new tires (replaced front tires due to front end shaking)

January 2010 - $100 blown fuses, alignment (2nd concern of front end shaking not fixed by tire replacement)

March 2010 - $189 rear passenger window replacement (shattered while driving)

April 2010 - $300 new tires, rotated, brakes (3rd concern/attempt at fixing front end shaking)

May 2010 - $265 front passenger window replacement (shattered 8 wks after rear window!)

TOTAL: $4900 (not including routine maintenance & car payments of $378/mo!)

In March 2010 my engine had failed with approx 46,666 miles. I took it to Ricart Ford and was told the engine need to be replace with a quotes of 5,000 to 6,000.00 to fix with a used engine. A KIA Representative came out and looked at the engine and rejected the claim while the vehicle warranty was still in effect. Knowing the KIA new car warranty covers were crucial to me and I thought it would help me to save money. The basic warranty covers everything except items that are subject to wear and tear or replacement in the ordinary course of vehicle ownership, such as oil and air filters, wiper blades and brake pads. Tires and batteries are often excluded, but usually have their own warranty provided by the manufacturers of those items. Emissions equipment is required by Federal law to be covered for five years or 50,000 miles. I also have roadside assistance: Many manufacturers provide a service that will rescue you if your car leaves you stranded, even if it's your fault. Lock yourself out of your car? Run out of gas? Got a flat tire? A call to the manufacturer's toll-free number will result in somebody showing up who can help you out.

My car is under warrant and I don't think KIA is playing fair game by sticking me with a bill of 5,000 to replace used engine. I paid car notes and cannot afford to replace my engine.

I need help to fight KIA to replace my engine, air condition, windshield motor and head and tail lights that are cover under my warranty.

I just bought a Kia Sorento fully loaded. I've never been so excited. I do say that at first, I wanted nothing to do with it then just accepted it. Well, I have had it for about two or three weeks. Now, it had a little over 400 miles on it so it's been test driven a good minute. Well recently, the Sorento has been cutting off. Two incidents it wouldn't start at all, with that I had to call roadside assistance. I was embarrassed to know that I had a new Sorento and it doesn't want to start. When I got to the dealership to speak to the big man, he questioned me like I was special; asking me if I had it in park. I mean, are you serious?

Finally, he took it on a two-minute test drive, came back and said he didn't find anything wrong with it and since the engine light wasn't on, there was nothing they could do about it. I politely took my keys saying to myself I will never buy a Kia again. If this vehicle continues to trouble me, I'm going to the builders and tell them how I feel since the manager here really doesn't care what happens to me or my son. If he did, they would have provided me with a diagnostic test to check the vehicle. It was after six when I got there and the service department was about to close so that's probably why they rushed the whole "checking of my car". It makes you think.

The car is a complete load of **. The gear box, clutch, door handles, gear selector cables, alternator, hand brake cable, and steering rack were all replaced. Now, I am awaiting camshaft and followers, there are three different sizes of cable and it's only when you pay out $300 to replace them, you find that you have been given the wrong size.

Purchased a 2009 Spectra Ex with 19,657miles. Since purchasing this vehicle, I have several concerns. One when I asked for the car-fax, I was told there was not one available.Went online last night and purchased a car fax and found out the car was in an accident and damage was done to the under carriage. The reason why I am concerned is that the car accelerates very very quickly and I don not like how the brakes feel.

I discussed this with the service person last week and he informed me this is how the new cars are. I know different. Also the paint is peeling off the car front bumper. There are many scratches on the hood of the car which they told me I could buff out so the weather got better and my nephew told me he would not try to buff the car because the scratches look to deep.

Also the battery had to be changed at 21,500 miles, so I drove it for approximately 1,000 miles before I needed a new battery. Also when I purchased the car, they informed me all four tires where new. When they gave me the detail report only 3 tires where new. When I questioned the manager he stated the salesman made a mistake.

Also the seat belt needed a piece, they did order that. I have been driving for 44 years and never had a car where the paint peels off or the brakes do not feel okay or the car accelerates so fast. My niece has a new car and it dose not accelerate like this car and I just turned in a Saturn leased car 2006, no problems. They are telling me I may need to pay for the painting of the car. I will write a new complaint after Saturday if they think I am going to pay.

For the last 40K miles, we've been taking our 2006 KIA Sedona back to the dealer to fix "noise" in the wheels. Now, it's not warranted (over 84K). They say it's our problem to fix, what? They couldn't fix it in 40K miles, so it's now my problem? Also, now the lights just go out whenever and we've replaced them about 8 times! A three year old car needs to have the lights replaced every 2-3 months? Horrible van, KIA was never able to make its problems right. We will never ever buy this brand ever again. We're coming back, Dodge.

I bought a 2004 Kia Optima. At 59K miles, the transmission went on the car. The dealership voided my warranty and made me get a timing belt in order for them to put in a transmission. Now, the car transmission went again and I called Kia and they said that the car isn't under warranty so they are not helping me with a transmission. As far as I am concerned, the car I was sold is a lemon and I have had no car, have a transmission go twice in 108K miles.

I need my car to get around to work. I have now rented a car and cannot afford to buy a new car or continue to rent. I would like a new car from Kia or them to fix my transmission. I am stressed and very upset as this is the first new car I have ever bought and paid it off last year and now once again it is undrivable.

We bought a 00 Kia Sportage in '06 with 20000 miles. We immediately had minor cosmetic problems (cup holders, sun visors) breaking, with no "abnormal" use. About a year later the rear driver's side power window stopped working. Now it periodically works when it's warm. We took it on vacation about three months later and drove on beach and got stuck. We got back to Ohio, took it to dealer and he said a vacuum hose controlling 4wd broke so it failed. We had it repaired. It's now 10 owe one more year car has failure of 4wd again, can't afford to have it checked out. Don't know if it's same problem or not. Also makes noise (rattling) in second gear downshift. All along from new I can't imagine owning it without a 5 speed, has no power up hill. I wouldn't buy another Kia product based on my experience.

I just wanted to share good news from my battle with Kia. I just received a check back from them for a problem that I had experienced with a 2001 Kia Optima LX. I experienced the same problem as Phillip in TX (March 18, 2010) in which the subframe of the car rotted out from being in a northern state that had been exposed to road salt. I never received notification for the June 2009 recall since the car was registered in a state that was not part of intial 21 states that were affected but was originally purchased in one of the 21 states. I have the names, email and tel # of the persons I had dealt with. I paid my own mechanic to make the repairs and submitted the paperwork to Kia for reimbursement. I received a check within four weeks from the onset (January 24, 2010). If you'd like to share my email with Phillip and have him contact me, I'd be happy to share this info with him.

I bought a 2004 Kia Optima, thought it was a great car, for a very short period of time. The thing was broke down more than it was on the road, every time I tried to use the great "warranty", nothing was covered, it was belts, exhausts and alternator. I would be driving along and it would just stop running several times, a few thousand dollars later it died. It is now sitting in my driveway which has been for a year. I didn't want to get rid of it. Tt was almost paid off, but couldn't afford to get it fixed. It was cheaper to buy another car.

The air bag light keeps going on after they fix it, now it's out of warranty. My mechanic can't scan it. The whole thing smells fishy. A special scan for just the abs dealer only is $99 for a 2 minute scan (scam). It's going to cost hundreds of dollars every time for a simple plastic part or maybe just for a reset. To have this done every time I need a sticker.

We bought a 2009 Kia Sportage in Nov 2008, one of the things that both my wife and I love is the Remote start. We negotiated well and feel we received the best value for our vehicle. Now we just cleared 60,000 Kms and last night my wife was crying when I came out of work. The starter repeatedly was engaging and wouldn't stop trying to start (even when it was running already). Finally, smoke started to rise from under the hood.

Baycity Kia have been wonderful to date. They not only got us in to the dealership but our sales Rep was awesome and contacted a local Rental so that we were not without wheels (we both commute). Because everything is so new, we don't have the remedy yet. But we will update accordingly.

I purchased a Kia Sephia about 2 years ago, preowned in November. That summer, I noticed rusting from the back doors. I took the vehicle to the dealer and he said that my car was not covered for this under my warranty but he would get in touch with the"Big Boss" and then give me a call. Every time I went in for service, I would ask the same question and I got the same response.

I tried to get in touch with Kia but got nothing until someone suggested that I write to the corporate office. We have purchased 3 Kias and are driving 3 right now. My husband's Kia Rio which is older than my vehicle and the body is fine. When go to trade this car, I will get much less now. I am very upset with my car dealer as the Kia is just a toy for them as they spent a ton of money to build a dealership for high end cars--it looks like a castle. I will take this as far as I can to get results. If one spend that kind on money on a vehicle, they should get fair treatment whether it is a Kia or a BMW.

I had a cylinder crack in my Kia Spectra. When it cracked, it ruined several other components (spark plugs, belts, radiator etc). I brought it to a mechanic who ordered all the parts from a part store. The mechanic replaced all parts that were damaged and the car is still not working right. He called Kia to see why it is not working right after everything being replaced and their answer was, "When any part of the engine goes, the whole engine needs to be replaced." My problem is why the *** would Kia send separate parts of the engine to stores to sell if the parts cannot be used! Why wouldn't they sell whole engines so when mechanics call and say they need a part for a Kia engine, they can say, "Oh, we don't sell single parts because whole engine should be replaced." No, instead they waste everyone's money for no reason. I spent $2000 for parts that I cannot USE! I am disgusted, sick to my stomach and very, very mad and angry.

Less than 30 days ago, I purchased a 2009 Rio for my college-bound daughter. Yesterday, she called and said that there was a knocking noise coming from the engine. I told her to take the car immediately to the dealer in that town and have it looked at. I was shocked to hear that the car was 2 quarts low on oil and the other fluid had been overfilled, the radiator especially. And believe it or not, the radiator had been filled with windshield washer fluid! This is a brand new car!

and it would cost $30. I told my daughter that is was not due for this service and considering what was just discovered, an oil change at no cost made sense to me. Well, they refused--they said that they were not in the business to give free oil changes (yes, they really did say this).

I called their headquarters and the "service rep" told me this was a maintenance issue and was not covered. Even though KIA did not put oil in the car and added windshield wiper fluid for good measure. He repeated that they were not responsible for maintenance issues, only warranty issues and he could not tell the dealer to do otherwise. So I am the owner of a brand new car that I am scared will fall apart before the year is out.

I reserved a Carens in name of my wife from Abu Rawash Showroom since Nov 2009 and I've been informed by the sales rep that it will take 2 - 3 months to receive this car. I hardly reached the sales manager for the showroom (Mr. A) early this month (March) and he said that he will check and get back to me. On the same day, someone from the showroom called and he said that the delivery will be this month.

Now, it's almost four months and I do not know if when I'll receive this car. I'm wondering if this is a normal process for all Kia's around the world or this is something only in Egypt. And why they told me that it will takes from 2-3 months to receive the car and it's four months and no one gives me a fixed date to receive the car in spite of the car is available in many showrooms? I can feel that Kia name is committed to its word but this is not the case in Egypt. Kindly I need to know if there is a fixed date for delivery or it's a normal process that no date can be fixed for such request. Waiting for your reply.

I have had this 2003 Kia Sorrento since 2004. It has 25,000 miles on it and I bought the extended 100,000 mile warranty (Bumper to bumper warranty). I have had over 4,000.00 in repairs since then. The car is in the shop now with a crane pulley that has stripped the bolts out. It was recalled in 2007 for this same problem and it was supposed to have been fixed? Now, that it has done it again, they say to fix they will have to remove the radiator and that will cause the radiator to crack because of a defect in the radiator. (300.00) for the radiator plus whatever they can find wrong. My wife bought the car and was happy with it until all the problems with it.

It now has 100,040 miles (out of warranty). I don't know how they can sell the Kia autos and steal you blind at the service department. Nothing is ever under warranty (nothing is considered the drive train). Even though it is bumper to bumper warranty, they find a way around it. The list goes on and on. Radiator overflow tank replaced. Drive shaft replaced. Water Pump replaced. You get it out of shop for one thing and then it leads to another problem that they say is not related. Although they had to take that part off to replace the bad part. They damage more than they repair. Unhappy Foreign auto customer going back to the Good Old American auto. One time foreign auto buyer.

I bought a used 2005 Kia Sorento in 2006. It had maybe 23,000 miles on it. I've had all different kinds of problems, however I've also had an ongoing problem that still exists today. There are wiring issues with this SUV. My clock fades in and out, the dome light no longer works and I change my head-lights out once every two months. It was under warranty until I reached 60,000 miles.

Now I pay to swap out my own head-lights. I also asked a dealer (non-Kia dealer) to look at a few issues I had with it, and they couldn't because, his words, it took special parts he didn't' have. I had to take it to a Kia dealer. So I did. That dealer never did fix my dome light. They got it to turn on again, with the advice of..."Don't touch it or it will shut off again." Needless to say, with a 5-year-old, it was touched and shut off and when I went back, it was out of warranty.

I recently did a car fax for the first time on my 2005 Kia Sorento, and learned that the SUV didn't even have 2,000 miles on it before it was taken in for electrical problems. It was taken in 4 or 5 times before the first owner sold it. I was the second owner. I bought the car from the same dealer that got the car brand new. They checked the electrical wiring every time the fist owner brought it in. I was shocked to see how many times my car was looked at, by two different dealers and the problem still exist.

It's now obvious that this car was made with this electrical problem, if it was first checked out after only 2,000 miles. I get the preventative maintenance on the car. It has its normal wear and tear, however this ongoing issue of no dome light, flickering clock and replacing head-light is getting old. Can I do anything to get these things fixed without taking it out of my pocket? It was a problem, before it was my problem. SUV currently has 130,000 miles on it.

We are a couple of KIA owners suffering from poor after sales service and support in South Africa. No replacement components, poor service, incompetence at all levels, predatory pricing, etc. We are bad mouthing, with good reason, KIA service in South Africa. We are getting rid of three KIA Sorento vehicles and will never recommend a KIA to anyone. The supply and service must leave the country as we are being ripped of terribly.

Where do I begin? I have been buying Kias since 2001. Mostly Rios. My latest is an '09 Optima. Gas odors plague me lately. The dealer naturally can't find the source. Reading your complaint column leads me to believe I may have induced this problem myself. I am a religious top 'er off kind of dude. Other problems I encountered have been a high speed stall in a '06 Rio. No idiot light record led to no resolution at the dealer. Computers don't have brains, and neither do most mechanics. Can't blame them. We all have problems.

I eventually found the issue myself after trial and error and a can of Bars Leak. Prior to my discovery nobody believed anything could be solved so easily. Having driven many old cars in my time, I long ago came to the conclusion some quick fix products work. After the $1.98 investment, the car hasn't stalled again and it's been 30,000 miles. I don't expect much from the manufacturer except the availability of replacement parts when others don't have them. I rarely return to the dealer except when something flukey happens. Their ineptness never surprises me, though many a nit-wit has that big certificate stating how smart they are--name eludes me at the moment. Some auto mechanic's license or some such.

Anyway, not entirely in Kia's defense, how much can you really expect from them? The cars look good, do decent gas mileage and if you look around all cars are ** these days. I found transmissions and engines on eBay for as little as $400.00 with guarantees. Found local mechanics trying to make a life on their own who would install these things for another $400.00. At these prices Kia's are a bargain to fix. I do, however, replace that timing belt around 50,000 miles and always have.

I've got the first '01 Rio I ever bought. It has issues, but it still starts up and drives. I also have a '03 that I wanted to trade in on the '06 but the dealer offered me $100.00. The tires were worth more than that even though it had 100,000 plus on the clock. It now has 150,000 miles. The passenger side door handle broke off and I have to open it with a string. A few deer have jumped on the hood a time or three, causing the headlights to be misaligned, but they still light up, though not much good in the dark. I like these raggedy ass cars for the gas mileage. Ever rode on a Harley? Not much better than a Kia, but you can't ride them in the winter. Good luck with your problems but look for answers away from the dealer. He wants your money and offers little in return.

I purchased new 2010 car on Dec. 21, 2009. I called the dealership and asked about the audio package it had. They said the upgraded one was not included. On March 4th, I took my car to Kia with the window sticker showing the upgrade audio package listed and the price. Kia looked at my limited edition car and checked the other one on the sales floor to verify that neither had the audio package included in the purchase price. I was given the phone number to Kia Corp office. I called Kia Corp., was given a case number.

They called back the 6th and said they would get back to me on the 8th. Today is March 17 and no one has returned my calls or answered any of my questions about my car. I would like my car equipped as I purchased it. I have the next 5 years to pay for upgrades that were never built in at the factory, yet myself and the other 1500 limited edition purchasers have assumed the car is equipped as listed. I have a limited edition car, that is missing some of its limited edition factory installed equipment. Resale will be lower if not fixed, plus I already paid for the package when I bought the car.

I bought a new 2005 Kia Rio in January of 2006. I took it to the dealership several times for excessive wind noise coming in through the windows and for the radio that kept shorting out. They replaced the channels around the windows, but that didn't help at all. I took it back several more times, but the problem was never fixed. The problem with the radio started right after I took it in the first time for the window. The speakers started popping and cracking, but very intermittently so I couldn't pin down the cause and it wouldn't happen when I took it into the dealership.

By the time I figured out the problem, I was out of the bumper to bumper warranty. Water was leaking into the door panels and caused the wires to short. At this time, the speakers crackle horribly all the time. So listening to the radio or CD's is impossible. I had regular oil changes done, but I didn't take it to the dealership for that. I never received any information from Kia or the dealership in regards to scheduled maintenance. I commute for work so in October of 2009, I had 83,000 miles on my car. Now when I took it in for oil changes, the mechanics checked my belts and they never saw any problems. I was driving home on Halloween night when I heard a clunk and all the warning lights on the dash came on. The car died right there on the side of the road.

After it was towed to the dealership, I was told that the timing belt had broken and now the whole engine needed to be replaced. Even though I was still under the power train warranty, I was informed that the timing belt is not covered under the warranty since it's a maintenance item and therefore replacing the engine would not be covered. I towed it home and had a friend look at it. When he opened the hood, he noticed that the engine cover hadn't even been removed and the timing belt was still in place. When I called the dealership back, they said it had stripped.

Looking online I found out that it was a known issue with Kia vehicles. That a lot of Kia and Hyundai models were having the same problem with the timing belt stripping out at 65,000 to 80,000 miles. However, at no time did Kia call or write to let its customers know that if they didn't replace the timing belt right on time that when it went, it would cause so much damage to the pistons and head that the whole engine would have to be replaced.

I called Kia customer service and was told in no uncertain terms that they would not help at all with the repairs or in any way help with what was still owed on the vehicle. I was quoted $4500 to $4800 to replace the engine. I found out that the book value for my vehicle is only $4500 in good running condition. I still owe $7400 on it. I am not able to afford the repairs so at this time I have a vehicle that is completely undrivable and no way to buy another car because I still owe too much on the Kia. So now I'm having to beg and borrow rides to get back and forth to work just so I can pay my other bills.

I have a 2001 Kia Optima lx v6 4door sedan. The front sub-frame has completely rusted through, causing the vehicle to be unsafe to drive and a total loss if not covered by the recall which Kia Motors issued. They are trying to get out of covering repair by claiming that this problem is only valid for vehicles in northern states because of the application of road salt. However, my car was originally sold out of Massachusetts, and can reasonably be considered to have spent its first years in northern road salt states.

When I asked them how I get them to repair my defective part that is under recall, they said they can't because it's registered in Texas. Should I have it registered to my grandma in Massachusetts or will they still try to deny my claim? Help, please. If you have any answers please let me know! It's stressful bumming rides to school and work. I have been in trouble resulting in less favorable shifts with less money because I have been dependent on others to get me to work on time.

According to the dealership, the gas tank was overfilled causing the canister easy to be damaged. The regional manager determined this was not covered under the warranty since I was at fault for overfilling the tank. None of the salespeople I talked to know the vehicle could be damaged by overfilling the tank nor is there any mention of this fact in the manual. This seems to me to be a design flaw in the spectra. The total bill for the repairs was $437.62 all of which I believe should have been covered by the warranty.

We bought a 2004 pre-owned Kia Optima in 2006, for our university bound son. We bought the bumper to bumper extended warranty. We had the car in for oil change, and service on February 26, 2010, and was told it needed new drive belts. Since they are not covered under the warranty, we chose to have it done at our personal mechanic's shop. We scheduled an appointment for March 12, 2010. On March 4, 2010, my son was driving through the parking lot of his university, and lost steering. He could turn the wheel, but it did not control the direction of the tires. I had it towed to Kia, and was told that two bolts had fallen out of the steering column. They say it is not a manufacturing error, but a maintenance issue, so it is not covered under the warranty.

They do not check for bolts coming out of the steering column in their regular maintenance checkups. I pay them to do every time they change the oil, because "bolts don't normally come out of the steering column". What if my son had been driving down the interstate at 70 miles an hour? I called Kia's consumer affairs department, and was told there were no recalls or anything like that, so there was nothing they could do.

It cost about $125 to have the two bolts replaced, and they can't tell me what caused them to fall out, and they just say "maybe vibration". I'm more concerned about my son driving something that may, over time, have the bolts "vibrate" back out again. If they come out while he is driving at any speed, he could be killed. I cannot financially afford to buy him another car, but I don't want him driving something dangerous. I think others should know this potentially fatal flaw with the Optima.

Our 2004 Kia van has a broken transmission. It only has 57,000 miles on it and my husband who has graduated from automotive school has done all of the maintenance on it. Kia does not want to cover through the warranty because he has no written record of the maintenance that he has done. The transmission is broken and will cost us about $3,000.

My daughter drives a 2003 Kia optima. She has had problems with her front driver side door and front passenger door, front driver side she can't get in or out of. The only way in through the front passenger is if she keeps that door unlocked. If she locks it, she has to climb in through the back rear door. Those two are the only ones that work. I have read online a lot of complaints about this. I called a dealership and he stated that because she did not have a warranty anymore that she would have to pay. This sound like a defect and should be fixed by Kia! I hate to think about my daughter being trapped in her car and has no way out! Look online about all the other blogs about this problem.

We have a 2010 Kia Soul and spots appeared on the hood (looks like rock chips). But if you look closely, there is a primer curling up and popping through the paint. Alley have seen it but when the rep showed up, nothing was said. Come on. I have a three-year, 36,000 mile warranty on paint. Please, someone help. The car is only a few months old and it has never been off highway.

I bought the 2002 Kia Spectra in December of 2002. The car's motor died last year. Kia repaired the motor but when they did the repairs they realized the transmission needed to be replaced. They refuses to replace it stating that I am not the first owner. I can't obtain the original contract because the dealer went out of business.

So for the past year, the car has been parked at the Kia dealer at Global Auto Mall. They refuse to fix it even though the car only has less than 60,000 miles. Their warranty says 100,000 miles. My car doesn't even come close to it.

I have been without my car since 2008. The car is paid for. I have been out of work for a year and half and I'm just collecting unemployment. I didn't have the money to repair it.

This is the worst car ever. Everything is going. My wife drive's like Miss Daisy. The seat belt buckle spring broke. The passenger window is slow. The gas gauge is staying near empty even after filling up. The paint is chipping off by the passenger door handle. The electric outlet at back hatches fuse blew 3 times. The gas mileage is awful.

100,000 mile warranty my **. Everything is going at 60,000 miles. Now, the car has 63,000 and now they say would have been covered at 60,000. I took it for an oil change and one of the dealerships stated that I needed maintenance around a $1,000 at 45,000 miles. They were annoyed when I did not schedule an appointment to have fixed. They actually called me up, complaining that I missed a scheduled appointment when I never had one.

I traded in a car and I'm taking the loss. The car is a tin can. Do not buy this. The 100,000 mile warranty is if you service your car through the dealership all the time. They could have brought a Lexus if I did that! Do not purchase from them.

I need your help to resolve a serious problem. I have nowhere else to turn. My daughter is the owner of a 2003 Kia Sedona. Within a three month period, three of the door handles have fallen off this vehicle! After each handle fell off, she reported it to the local Kia dealership. She learned that door handles were not covered and that she would have to pay $250 per door to have them repaired. The cost to repair this vehicle is now $750. Kia does not consider defective door handles a safety issue so there has never been a recall. I believe that this is most certainly a safety issue. If my family was involved in an accident, my four little grandchildren (Lauren, 8; Twins Catherine and Elizabeth, 7; and Christopher, 19 months) would be trapped inside this vehicle.

Since I began researching this problem on the internet, I learned that there are many people who have experienced this same problem with their Kia Sedona Van. Their complaints are the same-- door handles that have fallen off and Kia refusing to fix them. This is obviously a manufacturer's defect. I know many people who own antique vehicles. All their vehicles still have their original door handles. I have never heard of door handles falling off a vehicle, let alone three! I contacted both our local Kia dealership and the Kia Corporation.

The Kia Corporation of America's (800-xxx-xxxx) Consumer affairs assistant sounded like a robot. She told me that this was not a recall item. The time for reporting a manufacturing defeat was over and that nothing would be done! She did say that if we wanted them to look at the vehicle, we could bring it into the dealership, pay for diagnostics but they would still not pay to fix this problem. This is just throwing good money after bad! Why would I pay them to tell me again they are not going to fix this vehicle?

When I spoke to the Kia dealership in St. Augustine, they were sympathetic to our problem. However, they explained that they could not absorb the cost of this repair since Kia Corporation would not reimburse them. I can understand their dilemma. From the tone of our conversation, but without saying it, I believe they agree with me. While the Kia Sedona issue is certainly not at the danger level as the run away Toyota problem, the potential for a tragic ending is there none the less. Why is an auto maker allowed to produce dangerous, inferior products and then refuse to fix their problem or better yet, charge us to fix their mistakes? When will they be held accountable? Please help us and the other Kia Sedona owners resolve this issue.

I bought a 2004 KIA Optima back in 2004. The first 2 months of having this vehicle, we were already in the shop having problems with the vehicle. They assured us that everything would be okay because we had 100,000 mile warranty on the car. At this time, I was residing in Hampton, VA. There were several different problems with the vehicle. Each time, we took the vehicle back to the dealership they would address the problem and send us on our way. Needless to say, these problems have consistently escalated down through the years. I still owe $3800 on this vehicle. I am sort of a backyard mechanic and have been doing my own oil changes for years.

The first couple of years owning the KIA, I had them done at the KIA dealership in VA (Mercury Blvd). I moved to MA back in 2008. I took this vehicle to the KIA dealership in MA and they preceded to inform me that the motor is currently running on 3 cylinders. They also informed me that they would not honor their 100,000 mile warranty because I did not have my oil changes done there. If they had bothered to contact KIA in VA, they could see that the oil changes were done there until I moved to MA first of all and second, we were never informed that we could not have an oil change done some place else or done on our own because we would forfeit the warranty on the car. They also stated that they would not fix the vehicle because of this.

I now owe $3900.00 on the car and they refused to address the problem. There is approximately 85,000 miles on the car. The car will not even drive a couple of blocks without shutting off. Please advise.

I purchased a 2009 Kia Optima last May. After 38K miles, the transmission went. I took the car in for the first time about the down shift complaint on December 29, 2009 and took the car back on February 1, 2010. The dealer took three days to diagnose problem due to computer code problems with Kia, and Kia Motors took eight days to agree to put a new transmission in the car.

During this time, the dealer nor Kia once said I could pick up the car until the new transmission came in on February 16 or that the car was drivable. My new Optima stayed with the dealer until today, February 19.

During the time my car was out of service, I made numerous complaints through Kia Assistance regarding some type of replacement car or monetary compensation from Kia Motors. This morning, I was just informed no such compensation would be given due to that fact that the car was drivable and that I am picking it up today. The approval turnaround from Kia Motors for a new transmission is unacceptable, and I can only hope that the car is truly fixed once I pick it up today.

I bought a new 2010 Kia Soul. The transmission started slipping almost immediately. The brakes are grabbing, and when you put gas in, it will spew gas all over you. I have taken the car to be serviced several times, but they tell me there is nothing wrong that they can find. They don't appear to be wanting to stand behind the warranty.

I bought a slightly used 2003 Kia Rio in 2006 with 16k miles on it. It was a cheap car but it was new enough for financing. I was not expecting much and it served its purpose. At 50k miles, the timing belt striped the teeth. After taking it to a shop, they told me the timing belt broke and I needed the head pulled off and rebuilt to fix the bent valves. After I heard that, I called the Kia dealership to find out what could be done. I was told that due to the fact that I was not the original buyer, and I didn't have the car serviced at the Kia dealership, the 10-year 100,000 mile drive train warranty was not going to be honored.

The owner's hand book said to have the timing belt inspected at 60k/90k miles and replaced at 110k miles. So now, I am making payments on a car that blew itself up by design. If the owner's hand book said that the motor was not a tolerance motor, or could be damaged by a failed timing belt, I would have changed the belt out every 25k miles. Knowing what a non-tolerance motor does to itself.

I have a Kia Sorento that I paid extra money for an upgraded model with a fancier radio system. From the first day I drove my car, it had a problem and I began taking it in for repair services. My car has been in the shop many times and the radio has never been repaired. The service people had agreed many times that there was a problem and the last couple of times, I was told that the radio would not be repaired and that the radio was defective. It appeared that possibly it was not the dealership at fault but most likely Kia alone. I contacted Kia corporate to no avail. Please help. I have spent a lot of personal and work time trying to get this radio issue resolved, not to mention the gas used as the Fort Worth dealership is very far from my home and work site. This has been extremely frustrating. Again, I spent extra money to get a nicer car.

I bought '08 KIA Rondo in Jan/09 - brand new, with approximately 10 miles and plastic covered seats. The salesman understood the need for safety since I work 2nd shift and drive approximately 100 miles per day and the car would be my family's main transport. I left the dealership feeling good about such a "great" deal for a car/wagon with so many "excellent safety features". Two-lane country roads are my main course and I was really stubborn about safety factors when speaking with the salesman. "If you have a wreck in this car, it's going to be like landing on a great big pillow with all the airbags in this thing," the salesman said. "And the Electronic Stability control device will help keep you on the road," he continued.

On Dec 19th 2009, on my way to work, my KIA Rondo, on a 2-lane country road, wet pavement, light sprinkles and cold, quickly lost control when I swayed a little too far on the right side shoulder. The vehicle swerved a little before going into the next lane heading straight to the steep cliff. I jerked the wheel to the right and that's when the rollover started. I rolled over twice and not one air-bag deployed. If it wasn't for my seat-belt, I wouldn't be here. My car is a total loss and looked as if it had been smashed in every direction. The front was smashed as if I had a head on collision and the left side of the car was crinkled like aluminum foil. No side curtains, no front, no side doors and rear passenger airbags deployed. I'm grateful my two children and my husband weren't in the car because they probably wouldn't had made it. Just about all windows were broken and shattered and everything was flung out of the car.

I suffered a severe head injury, 6" laceration with skull exposed on left side of head, horrible whiplash and concussion. I haven't been able to go back to work yet and it's been 6 weeks. I am a nurse and unfortunately, no disability insurance. I believe this "false sense of security" sold to me by the KIA Store has damaged me for life.

I bought a new Kia in Aug. 2009. The dealership I just found out was closed down. I purchased the extended warranty for $1200 as well as the Gap insurance for $600. I have just learned that the dealer never turned in the contracts or any money, therefore I am not covered, and thus far out of $1800. This is financially devastating to me.

I wasn't going to put this on here but after reading all the complaints, I thought I would add mine.

I bought my 2004 Kia Rio and now, January 29th 2010, it have only 53,000 miles on it. I have had to have the engine replaced, the sun visor driver's side twice, and the engine mount bolt came almost all the way out. I heard this terrible noise for a week and thought that it was my muffler, etc. Stay away from Kia's!

My husband and I purchased a brand new 2002 Kia Sedonna . This vehicle has about 85,000 miles currently on it. In the past year, the air conditioning has gone out on it and so have the wheel bearings and various other issues on the front end. The kicker is that we had the air conditioning worked on last year and it went out again in less than 2 months. We had the tires totally replaced in December of 2008, and there was nothing wrong with the front end or wheel bearings.

However, less than 6 months later, the wheel bearings were totally shot and the tires were ruined. We have been told it will cost us about $3500 to get everything fixed by Kia and nothing is, of course, under warranty although outside vendors have told us they see these two issues constantly from the Kia Sedonna 2002 line.

I purchased a 2002 Kia Sportage in 2003. Since then, I've had to replace four oxygen sensors, a catalytic converter, the drivers power option for the windows only operates two windows, otherwise I have to drive with the windows up. They had a fan recall. I've replaced the gasket manifold (special order). No one has Kia parts. To add insult to injury, I am unable to check my transmission fluid levels because it's a closed system. I was told to take it to the dealer who will charge me an arm and a baby. I'm losing acceleration when I drive. This car has been a bad purchase but it's paid for and I have no other means of transportation. The car is not even 10 years old and I provide regular maintenance at high prices. I will never purchase another.

My complaint is with the vehicle itself. My car, 2002 Kia Optima 4 cylinder with only 52,681 miles on it, needed two new coils, 2 arcing boots, wires and plugs at a cost of $502.84. Any car with that few miles on it, no matter what the year, should not have needed those parts. So I am very disappointed with the quality of my Kia. I have kept the oil changed and did everything I am supposed to do, but not always at the Kia dealer. Also, the radio quit working properly after three years. The result is $502.84. I'm a widow and don't have that kind of money.

I bought a new 2003 Kia Optima in 2003. I am disabled and only drive it a couple of times a week within a 12 mile radius. As of December 2009, the Kia only had 36,000 miles on it. I have had a couple of annoying problems but nothing significant. The passenger door will not open without a key in it to turn the lock. The steering wheel is kind of loose and makes noises sometimes. I bought the car when I lived in SC and then moved to MD where there was no Kia dealer to have it repaired. I did not know there were any recalls. When one recently opened in our area, I called to see if there were any. I found out that there were two. So I took the car in and had the recalls done. When I got in the car and drove it back home, the clutch felt very funny and it kept stalling. I asked the dealership if they did anything to the clutch and they swore they didn't touch it.

My clutch went out within a short period of time. My last car, I had for ten years and it had over 180,000 miles on it and the clutch was still good in it. I don't understand why the clutch went out so quickly and with so few miles on it. I have driven a manual car for over 23 years. The clutch has to have been defective to have gone out with so few miles on it. From what I have read, others have had similar problems. Kia needs to replace the defective clutch and wheel with a dependable replacement.

I have contacted the dealership and the Kia Corporation and I know that my 2001 Kia Sportage whose tank leaks should be part of the tank recall. My car has always been in a garage during inclement weather and now mysteriously the tank leaks. This is dangerous and I want Kia to give me a tank and put one on my car.

Their fuel tanks are faulty. What a dangerous vehicle to sell someone knowing of the potential of the tank to leak. I want to file a complaint and add the 2001 model; which researching on the internet it should be included. Kia Gasoline Leak Investigated (2006 article) Kia Gasoline Leak Investigated

My tank leaks and I can't even find the part due to the number of people who have had to replace the tank; that in itself tells you there is a problem with the 2001 model. Kia should give me another car. I want Kia Corporation to take responsibility and recall the 2001 Kia Sportage tank on the EX model. I want a new tank or another vehicle.

I was driving my 2002 Kia Sporatage 85,000 miles when the car started shaking and making a really bad clacking noise coming from under the hood i also got a check engine light. I parked the car and left it alone until the next day when i decided to drive it to auto zone to read the check engine code I drove about seven blocks when a fire got started in the engine and everything UNDER THE HOOD WENT ON FIRE. Noone was hurt and the car was kept up to date with its many reapirs. I have no explanation for it going on fire the only clue that i came up with it was becasue it a PEICE OF **** \!!!!

I bought my first brand new car of my life in 2001. The problem is that it is a KIA Sephia. I am on transmission number 6 I think. The speedodometer has quit working properly (it says your going 25 when your actually going somewhere between 45 and 65) the radio flashes when I try to turn the car on. The lights do the same thing. The dealer charges $100.00 just to tell me its going to cost at least $800.00 to fix it every time I take it to them. For such a cheap piece of junk the repairs are astronomical. Virginia says it isn't a lemon because I haven't had the same problem 3 times with the vehicle within an 18 month period. That was the transmission and I had one a year for the first 6 years.

I can't afford another new car and will probably NEVER buy a new car again from ANY maker. I now have a 1998 Oldsmobile that I bought used and only attempt to use the KIA if the Oldsmobile is in the shop, which almost never happens. I'd sell the KIA but I don't want to stick someone else with this piece of JUNK!!!! I've can't tell you the repairs I've incurred because I get so upset that I can't think clearly anymore or think of the names of the parts that have had to be replaced. Ok, sorry, I'm upset and rambling again. The only thing KIA has done is pay 3 of the car payments, then told me that the last transmission would have a 100,000 mile warranty on it then backed out when it looked like I might need a new one last year.

I own a 2005 Kia Optima, and the car seems to break at least once a year. I keep taking the car in to get fixed at Ewalds Chevrolet in Oconomowoc, WI. Every year since we bought the car(4years ago)it seems that there were transmission problems from the start and these problems keep occuring intermittently over the past 4 years. Now the cars speedometer cluster went out on the Kia and I am having to pay $900+ dollars to get it fixed. Plus, the part has already been sent to a Kia dealer in New York and then they realized that they no longer deal with that type of problem.

Now the part for the Kia is being shipped back to Wisconsin only to now have to be shipped out to California to see if they can fix it. I'm sick and tired of this car breaking down and costing me thousands of dollars that I can't afford. I think that Kia needs to pay for this bill due to the fact that it breaks down every year and I have to keep paying for car rentals when this could all be avoided. Please contact Curt in the service department or the General Manager Brett E to discuss these problems.

i,ve paied 20000 LE since 3-7-2009 as a down payment to this person who works as a sales man in kia motors Egypt as a downpayment for (kia carens 2010 automatic -full options) and he promissed to give me the car on 31-8-2009 and up till now i didn,t receive the car. everytime i call him he give me a date to get the car and i travell to egypt as i live and work in Qatar and when i come to Egypt he invents an excuse like the main kia motors company is responsible for the delay or the cars arrived but there are problems in papers in the port and lastly he shouts to me and he no more answer his mobile.

this guy and kia motors Egypt now has a bad reputition and i began to convence my friends to buy other models from resbectable companies like toyota or nissan as theis never happens with their customers. they advise me to contact the main company as a last solution and see what is their response and if they respect their customers or not

this dealership is no longer in business. I purchased a Kia last October 2008 and thought the brakes seemed funny but was assured that this was a Kia idiosyncrasy. As the months wore on though, I had several close calls because of brakes and finally had them looked at by a mechanic. He said that the brakes were bad and had been bad for sometime and quoted a repair bill of over $1,000 to have them fixed. I couldnt' afford this and so I went to a repair shop that used cheaper parts and got the brakes repaired. I'm having trouble again with the brakes and they seem to fail whenever it gets cold. This afternoon, I discovered that if I pump the brake pedal it seems to help but this risky driving situation is one that I should not have to endure. I checked the internet and it seems there was a class action law suit regarding Kia Sephia's. I'm wondering if I can pursue this legally.

First I bought my 2007 kia rio in 08/2007 and the car left me stranded on the turn lane in the city 45 minutes from my home. I called Bev Smith Kia and they would not come get me or send me a car or a rental. I called the KIA roadside assistance and they towed the car to dealership to have it fixed that ended up taking a little over a week it was the fuse block inside the car.

Then after a few weeks I had to have it towed yet again for the battery. Then again it got towed for the fuse block. Then someone t-boned me and the air bags never went off. Then I was driving the car and a friend happened to notice that the brake lights were not working so then they had to replace the piece under the brake pedal that makes the light go off.

I have been left without a vehicle, stranded in the middle of no where with no one to call, I have been left to fend for myself for a ride back to my home every time it has stalled on me, and not started. I was injured so badly from the accident that I now have herniated disc damage in my lower back neck and torn ligaments in my left shoulder and neck. Not to mention the pain of knowing I am stuck til I owe less than the car is worth, which will not happen considering it lost its value every time I took it to the dealership to get repaired.

First I bought the car in 08/2007 and the car left me stranded on the turn lane in the city 45 minutes from my home. I called Bev Smith Kia and they would not come get me or send me a car or a rental. I called the KIA roadside assistance and they towed the car to dealership to have it fixed that ended up taking a little over a week it was the fuse block inside the car.

Then after a few weeks I had to have it towed yet again for the battery. Then again it got towed for the fuse block. Then someone t-boned me and the air bags never went off. Then I was driving the car and a friend happened to notice that the brake lights were not working so then they had to replace the piece under the brake pedal that makes the light go off.

I have been left without a vehicle, stranded in the middle of no where with no one to call, I have been left to fend for myself for a ride back to my home every time it has stalled on me, and not started. I was injured so badly from the accident that I now have herniated disc damage in my lower back neck and torn ligaments in my left shoulder and neck. Not to mention the pain of knowing I am stuck til I owe less than the car is worth, which will not happen considering it lost its value every time I took it to the dealership to get repaired.

Bought 2004 Kia Optima in June 2008. When we test drove the car, we told the salesman and the service department that we thought something was wrong with the clutch. They claimed we just needed to get used to it, because every car is different. We had several cars with clutches and this one seemed loose, but they denied anything was wrong with it. We trusted them.

Two months later, we took it to the dealer and told them again about the clutch and it was occasionally stalling. They said the battery was going bad. I complained, because I was told we had bumper to bumper warranty coverage and anything that was wrong with the car would be covered when I bought it. They said I wore the battery out in two months and only 3000 miles. They did end up replacing it for free. Three months later, the clutch went completely out. Ganley stated we wore it out.

We complained and said that we told them on three different occasions that there was something wrong with the clutch. They acknowledged that, but sated that their best mechanic drove the car, and there was nothing wrong with the clutch. They supposedly gave us a deal and only charged us $1000 to fix the clutch instead of $1500. When they went to fix the clutch, they found the flywheel was completed ruined. They were going to make us pay for that too. We threatened to get a lawyer. They then got the warranty company to pay for the flywheel, but we had to pay for the clutch.

Then 7 months later, the steering completely locked up. We were able to get it to the dealer some how. They couldn't believe we were able to get it there, but we were not about to pay for towing. There was some screw missing, which they stated would void the warranty, like we took the screw out? They put a screw in and didn't tell the warranty company about that, and the part was covered, but we had a $100 deductible and the part was of course only $100, so we didn't really make out any on that. Took the car home, and it started making a horrible noise and shaking. Took it back. The same screw was not tight enough.

Two months after that, the car started shaking on the highway and almost stalled. Then seemed to be okay. Same thing happened the next day. Of course it was on a weekend, so had to wait till Monday to get it to the dealership. But before that happened, the car completely stopped running and had to have it towed there. Turns out it is the crankshaft, which believe it or not is covered by the warranty. I started researching crankshaft and it looks like the crankshaft is related to the flywheel and the clutch.

I plan to fight this and try to get my money back for the clutch, which I insisted wasn't my fault, but couldn't get them to acknowledge. Now I think I have the proof, but I will probably be in for a long fight. By the way, I read someone was having problems with their Kia Optima shaking and steering locking up. It is probably your crankshaft. Repairs so far in the 1-1/2 years we have had the car have totaled $1300 with a manufacturer's bumper-to-bumper warranty and a $2000 extended warranty.

I have a Kia Sportage 2000; and the gas tank has corroded at the top of the tank. Kia has a recall for a tank replacement if the leakage is from the bottom of the tank due to road salt corrosion. (Bulletin #014); however, It stands to reason that if the salt is on the bottom of the tank--it will fall off; but if the salt get on the top of the tank, more than likely it will just sit there and corrode the tank; The salt corroded the tank and it was not designed to resist the salt.

In Sept of 2007 I purchased a New Kia Rio for my daughter. In December of 2007 she was in a accident that totaled the Kia. during the accident the air bags in the car didn't deploy. Her car and a Toyota land cruiser meet coming around a corner bending the Kia between the front and back passenger doors. In August of 2009 I bought my daughter a used 2003 Kia Rio so she would have transportation to go back and fourth to school.In October of 2009 she was in another accident where she rear ended a truck punching a hole through her license plate and riping her bumper off and pushing in the whole front of her car. Again no deployment of the air bags.

fell off the tank on I 95. I was never told of a gas tank recall, however Kia did issue a gas tank recall for the 1997 Kia Sportage and others for gas tank leakings and assembly corrosion. The recall notice came out in March 2008 by Kia.I have to get it repaired or replaced and am afraid to drive the car until then.This means a rental or borrowing a car from family.I have no idea what it will cost and how long it will take to get fixed..

I know it is the gas tank assembly because I had to get under the car to pullout the metal which had fallen off the fuel tank and drug down I95 until I could reach a gas station.I found the recall notice for the gas tank from Kia Motors own website dated March 2008..I WANT KIA TO PAY FOR THE INSTALLATION AND PARTS OF THIS FUEL TANK.

Took my 414.00 and than notified me that my engine has sludge in it. Also premier KIA closed/bankrupt and my car was taken by Bank of America transported to Orange Park KIA and than they treated me horrible and I feel discrimated against as a female and plan to take action.

Our 2005 Kia Sedona Van developed a coolant leak. We took it to a local repair shop. They replaced the rusted out rear heater lines at a cost of $359.89. A few days later we discovered this has been a common problem on the Sedona vans for several years. There is a Kia TSB issued for this problem. The redesigned Kia replacement lines have a protective coating to prevent this problem. I contacted Kia via internet asking for reinbursement. They called and said their 100,000 mile rust out policy doesn't cover heater lines. Our van had 85,250 miles on it. I was told to contact the Kia dealer where we had the van serviced. They acknoledge the problem (they replaced many of these lines at a cost to costomers over $500.00) but said our vehicle was not covered for this problem.

First, within the first 10- 20K miles I noticed that my transmission/FWD did not work properly, I complained that the wheels would lock or it would not go into four wheel drive. especially, in re verse! I took the car to Parsons Kia, Winchester, Where I purchased the car. They kept the car a day, and told me they could not find anything wrong with the car. I believe I took it back again, when I had them do an oil change, again, they said they could not find anything wrong with the car. I remember our conversation. So, what happens when I get to 100K miles and than all of a sudden you find something wrong! Well, they told me that I documented it so it would show I had an issue with the transmission.

I took the car in for a 60K mile warranty work (not cheap by the way) I again complained to Parsons Kia that the transmission did not seem right, and told them it would clunk - Again, they said their was nothing wrong. About a week or two after I had my car in for the Warranty work, that I paid for. The car would not start. I took the car back to KIA and again told them that there was something wrong with the transmission., I had a friend drive it and he noticed it too. SO it went back to KIA for 1) not starting 2) the Transmission or something as I said was most wrong!

WELL, after 3 plus weeks, Kia put on and off my front axel, replaced my transfer case . I got the car back, within a DAY I called back Parsons KIA I told them the car shimmied and did not shift right, I took back the car. I was told that AGAIN there was nothing wrong. It was my tires. I had my tires balanced and rotated at Costso, I had purchased very good tires and my tires are good and have several miles on them 30K at least according to Costso.

WELL, here we are... my car went to Kia AGAIN my latest trip was August 7, 1009.. Still they could not find anything wrong with my transmission. I told them the clutch was tight, it still shimmied, and I could not shift into third and the car clunked at low speeds. Kia, said nothing they could find--If they drove it, like I suggested! They would have noticed it--VERY noticeable.

I took my car to Hunyadi, I relationship company to KIA--GUESS what. My transmission is shot--third gear is nearly gone! The gears are replaced with a new transfer case. According to Hunyadi, My estimate to get fixed is $4,700.00. This car is still under Warranty, I have 74K miles. My feeling is KIA wants me to go over the 100K so they won't have to pay for the transmission.

i bought a 2003 kia sorento in 2005 with 17000k. i was very pleased with the vehicle up until oct 2009. i had 61,309k and was 2 hours from home in a very rural location, when my cam shaft went out. by the grace of god I was able to drive it a few more miles into a town to a ford dealer.the sound that this car was making was very scary.i had the car checked by the mechanic who said that it would take 4-5 thousand dollars to fix! the warranty only went 5 years or 60,000k. no warning-no check engine light-nothing!i had noone to call for a ride 2 hours away so i traded it that day for a ford edge. (buy american!)i called kia and although they sympathize with my situation there is nothing that they can or will do! i was'nt asking for a new car. i wanted an explanation or something. all she said was "i'm very sorry"and i said no your not or you would do something.i will never buy another kia in my life.all I can say is buyer beware! they are good out of the gate but not much for stamina!!

To everybody i asked, the car is still under warranty and has to be fixed by them . They try to make reasons that i was the mistake. THIS IS NOT ACCEPTABLE, a warranty is a warranty.....it is not fair that they want to charge me around $4000, then i told them i have 6 cars bought for my own company from kia. And i will upgrade this rio kia car to a better one and pay the difference. They offered me a very cheap price and screwed me more and more........What are they doing.....now we are the 3rd weak and they just do not care......is there a way to return all the cars and change the company......or such big companies are careless????? I need my car fixed as it is there mistake and the car is defect........please help me.

We bought our 2005 Kia Rio brand new at the end of 2005. We were looking for a "reliable" car that was affordable and would have a great warranty. Famous last words. The sales people really talked up the 100,000/10 year warranty. So we got suckered in and bought it. At 38,000 the timing belt went out, and siezed up the engine, which meant the whole thing had to be replaced. It was 4400 to replace. We had to moan, complain, fight and finally have our attorney friend threaten to sue them to have them cover it under warranty. They had the car for 10 days, under which they provided a rental car, only for us to get the rental bill of 350 later, after our car was fixed and returned. We never paid it, since they had said it was on them.

Now we have had the Kia in the shop 3 times in the last month and half for the clutch. The first time they told us it was the cable out on it, and we replaced it for 250. Two weeks later it was acting up again. They replaced the shift mount, and luckily didn't charge us as they said it was covered under the original work order. 10 days after that, the car can't be shifted at all, and we had it towed back to Kia. Now they are saying it must be our problem, because they "fixed" it the first two times. They said that they have to take the entire engine apart, and the transmission out to determine the real problem causing this. They wanted us to authorize them to do this at 85/hour in labor, not knowing how long it was going to take. I told them that this was a warranty issue, and they said that they can't determine that until the car is taken apart and they determine the problem. So I am supposed to just authorize them to take it apart, pay the labor and just hope they cover it? Yeah right! PLayed this game before with them!

So now, they are going to take it apart, with us telling them we are not paying for any of it. They are not providing a car. They are trying to explain that the tranmission and the engine (which was replaced at 38000) shouldn't be covered because of "high mileage". It is at 60,000, which still falls within their 10 year/100,000 miles, so what is the problem? We are gearing up for another full throttle fight to get them to pay for it...after all, it is the third time in 7 weeks it has been in the shop for the same problem. Moral of the story, if you are reading this and considering a Kia RUN RUN RUN.

Then the drivers side automatic lock system froze. While very pregnant I had to climb in and out of my car through the passenger side door over the gear shift. I had it fixed at the dealership which of course required the whole system to be replaced which cost 372.00. Next went the cooling system. Luckily it was just a hose came undone which a nice garage fixed for just $5.

After that this past January my brakes went since they were so worn which i had replaced for $295. They are now causing problems again after 10 months and making the worst noise ever. Then comes the timing belt. The car decided to shut off on the highway out of nowhere. I had to have it towed to the dealership of course according to my garbage warranty from First Extended Service Corp. On the phone, the dealership said it sounded like the timing belt so they would start there. I called the warranty company, they said it would be covered so I was very excited. The dealership calls the next day and says its not that, its the crank sensor which is not covered so I have to pay $100 plus the overnight fee. While fixing the crank sensor, they call and say the timing belt is after all bad and needs replaced which is gonna be altogther $390 because they said the warranty ppl wont cover it. They told me i should have had the belt changed at 60,000 so its my fault. I bought the car from them at 65,000 so why didnt they change it before selling it to me? So after all the arguing with everyone, the warranty paid for the belt and labor so I ended up paying just the crank sensor and mail fee for $156.00. Oddly enough someone with the same exact year make and model was there with the same exact problem.

Now when the summer came, the A/C broke. Its still broke because I cant afford more car work right this second while raising two kids alone. When i turn on the A/C it screeches and rattles and the steering wheel freezes so I cant turn.
So last month, my car completely died again, the battery light was on so I had the battery replaced for $90. That didnt work because it was the alternator instead which killed the battery. I ordered the alternator and had it put in myself to avoid the dealership so I ended up with just $212 plus $50 to the friend who changed it out.
The power steering fluid is pouring out of the thing. I have to refill it every other day and when i turn it sounds awful. Im sure it just needs a new hose on top of all the other things it needs.

Now finally, the transmission is slipping. I have an appointment tomorrow morning and I have no idea how much this is going to cost which Im sure its going to need a whole new transmission since this car has not been good to me and thats my luck. The oil is also leaking but like everything else, I cant afford to have it fixed right this second. The speakers only work on the drivers side too. This car is the worst thing ive ever seen. Did i mention the drivers side mirror fell off? I apparently have to also buy that whole piece too to replace it. It just fell off!

The timing belt broke at 82,000 miles and KIA does not want to cover this under my 10 yr 100,000 warranty.

I purchased my KIA sportage brand new in August 2002. Since then, I have had to replace the brakes every 6 months, replaced the fan, have had the engine re-built since the valves were warped. The transmission slips constantly. There is rattling coming from the air conditioner. The sportage surges forward when I am stopped at a traffic light. KIA has refused to offer any assistance.

My husband bought a 2003 Kia Sorento in January of 2007 from the Asheville Dodge dealership, which has now closed down. Since then we have had the overflow tank cracked and had to be replaced, when it overheated it cracked 2 hoses that had to be repalced as well, the dome light inside the car does not work, we have ahd to replace the headlight bulbs at least 5 times, the paint is chipping off the front bumper, and the headlight bracket that holds the headlights on are craked and do not hold the headlights in place well.

This month, harmonic balancer bolt broke off causing the car to stall, loss of power steering and very difficult to get off the road. after all the above problems and then this happening, we decided to call Kia to see if there was a recall on this particular problem. Come to find out there was. SO great, we had the car towed to a Kia dealership to be repaired.

WIthin the next 2 days they call us back and tell us that they will not pay to fix this problem because the recall is several years old and we did not get it in to them in a timely matter, and that is is out responsibility to call Kia anytime you buy a used car to see if there are any recalls. The recall was before we bought the car and we were not told about it at purchase and had no idea about it and never recieved any type of notice after the fact letting us know that there was a recall. Not only that they are telling us it will cost $2900 to fix something that is Kia's problem, it's a recall that we knew nothing about so we should not have to pay for it.

They assigned us a case worker named Michael that was supposed to do what he could to get Kia to pay for this and came back and said there was nothing else he could do, we would just have to pay for it. I have 2 children that I need this vehicle for daily transportation, and this is a very big safety issue. What if I had of been going down the interstate at 65 when this bolt decided to brake, for a promblem that I should have known about in the beggining.

I'm not asking for a new Kia or monetary offset all I want is for Kia to pay to fix a Kia reacll. We by no means have $2900 to pay to have a var fixed which at this point I don't trust anymore anyway. Like I said before we need this car for daily transportation.

I was mailed a contest form by Kia automoble with a scratch off to see if I won a tv, vacation, or car. I went in to scan my contest form to see if I won anything. The salesperson told me I won a vacation and I asked him if I had to do anything, or was it a timeshare or if there was a catch and he replied no. I was so excited to win a vacation.

I came home to immeditately log onto my computer to look up the hotel in which city I was going to choose for my free trip. I entered Ramada Resort Plaza and relized that there were many posts by consumers who said this was a scam. I am so angry. I thought since it was Kia and Ramada it was a ligitament trip because of the reputation of these businesses.

This is fraud in its truest form. I want to sue Kia for sending out a scam contest and promising one thing and it is definitely what it represents. This scam company now has my name, address, and telephone number since I had to provide my driver's license to the automobile Kia. I am disabled with fibromyalgia and any stress causes my disease to flare up and makes me extremely ill. I also feel violated and embarressed to be scamed.

On September 7, 2009 our 2004 Kia Sorento (90,000 miles) started making a noise from the engine. Sounded like something had come loose inside the engine. We immediately had the vehicle towed to the dealer. After some investigation the service department found that the Induction Relief Valve had dislodged and was sucked into the engine through the intake. Apparently this was an active recall item that Kia had issued in June 2009. This recall notice was never received. Only one recall notice (crankshaft pulley bolt) had been received since purchasing the Sorento new in 2004. Kia agreed to repair the engine, which included removing the heads and sending out to be machined. After the engine was rebuilt and started up, it still made a noise similar to the noise when taken to the dealer. After removing the heads again, it was discovered that the pistons were flaking apart. In order for Kia to perform any further repairs, they asked that I provide service and maintenance records for the past 5 1/2 years, so they could decide whether to rebuild the engine again or just replace it with a new short block. I provided very detailed records, and then was informed that Kia will not replace the engine and wants me to pay for further repairs (24 hours labor). So now were at day 16 since the vehicle was towed to the dealer, and were at a impasse. I'm perplexed in that Kia was willing to repair the vehicle in the first place at no cost, but since it was discovered that the repair was not successful, or was not performed correctly, or possible engine damage was missed during the initial diagnosis, they are now insisting that I pick up the tab. This seems wrong in so many ways, that I can't even think about it without getting frustrated.

I took my 2004 Kia optima to be inspected. It would not pass because the "flex" on the converter assembly is leaking. O.K. now the converter itself is covered for 8 years or 80,000 miles. The FLEX is not, but the Flex, Converter and pipe is all one piece. I cannot replace just the "flex" but since the converter is not the part that is leaking, I have to pay and the cost of this repair is over $1000.00. That seems like pretty shady business to me. I don't know how that is legal or ethical.

We purchased a 2006 Kia sportage in January,09, and recently we had problems starting the car. We would have to press the accelarator like crazy for is to start. We took it to a local mecanic and he told us that computer says nothing is wrong with the car, that he got it started with difficulty but he could not determine what was wrong with it. So, I got it towed to a KIA dealership 20 miles up the road to a city nearby, and he just informed me that the cylinder wall is cracked which means the car has over heated many times, without nobody noticing, and no check engine light ever coming on, and mainly that it needs a new engine for the hefty price of $5598.00. KIA obviously have issues and they really need to recall most of them. Its crazy!

My story sounds the same as a few of the above. I bought my car brand new in 2004 (normal 2004 rio not the cinco ) 74000 mi later my clutch broke which is normal. Now at 78000 my timing belt broke even though I inspected it and had the paperwork. I submitted it and the kia local parts rep. Named Audrey in san jose ca inspected it and refused to service it because of the paperwork. I told them (the autoshop that did the tuneup and checked my timing belt)that I requested my timing belt be inspected and since the+ paperwork had the word timing on it I had been led to believe that it was.

Well, when I found out that Audry denied it I called Bonnie (my 800 333 4kia rep who opened my case) to complain and investigate why they wouldn't accept my proof of inspection. A week passed by and I called bonnie again. The second time i spoke with her she said that she couldn't reach them and that's why it was taking so long.

So the next day I call the dealership Karl kia and they say that they are on the phone with her coincidentally while I'm calling. 10 minutes later bonnie calls me back and says two things: she says that my paperwork has nothing to do with the timing belt, and that my timing belt was only covered for the 5 year warranty, and that since it was an expired part that broke it voided the power train warranty.

I just bought this car in December of 2004 brand new and had followed the maintenance table as I was supposed to, for this vehicle's motor to break down at 80,000 miles is ridiculous. So I called today to pay for the 130 diagnostic fee since repairing the engine is not an option but out of curiosity I asked the service person on the phone (from the carl chevrolet dealership) if they had knowledge about kia warranties.

I had also checked the warranty info on the kia motors of America website and as it turns out, my representative from kia had lied to me and the timing belt is included under the powertrain warranty according to the person. Kia has delayed fixing my car for nothing 8000 dollars and 80000 miles later with no car. No more Kia's...ever.

We our unable to believe that a company holds such little regard to customer loyalty. As owners of two KIAS and business owners who are looking at purchasing a new van for such; we cannot believe that being trapped in our vehicle on a weekend by faulty locks does not constitute any type of refund. We were told by "robot-like" reps of our warranty three times. We knew about our warranty which did us little good on a weekend. Prior to our useless conversation with "Randy" today, we spoke to Dale at Nampa KIA about purchasing a Sedona for our business. We have realized that our loyalty to KIA means nothing, therefore we feel it is time to terminate our long term relationship with KIA.

The engine light. I have had this vehichle over the past 4 years to several dealerships for this, approximately 12-15 times. They all tell me it the gas cap. There is only so many ways you can put on a gas cap. I had had many cars in my over 30 years of driving never had that problem. The last time I had it check out (4 months ago) I was charged. Now it is time for inspection and the light is on again. How is this problem going to be resolved? Spectra, 2005. 21,502 miles.

We purchased a 2005 kia sedona new. Whilst driving it home I noticed it pulled to one side. We called when we got home and took it back for an inspection. They found nothing wrong and blamed it on the curviture of the road. Driving back home the car was still pulling so we called and took it back again. They switched the wheels around and balanced them. Driving home the car still pulled so we took the car back again. They said they would order us a wheel which would be in within the week, no call. After a couple of weeks we called them and they had forgot to order the wheel. Two weeks later no call and they said that they would order it for a fee. We then were so fed up that we called 1800lemonlaw. This was a mistake as the have given us the runaround for at least a yera switching us from attorney to attorney, cout appearence after court appearence. In the end they (lemmon law) told us that we should take the offer of four thousand 50% to them and be happy. I am so mad that I purchased a lemmon, had an attorney fight for me only to screw me over. So much for the consumer. We are now driving the kia still, it is still pulling and had the wheels changed twice, two sets of breaks and not even 50k yet. Do not buy a Kia and do not call 1800lemmonlaw.

Bought an '07 Kia Optima with 19,000 miles. At 30,000 a sensor went bad, leaving me stranded for 4 days. The dealership jacked me around until I finally got the car back, saying they had to replace the entire gas pedal. Needless to say, I also was not allowed a rental. Now, 2 days and 100 miles later, the car just doesnt seem to be running right. NEVER EVER EVER buy a Kia is all I have to say. And yes, this is my first new car. What a bad taste this has left in my mouth.....

I bough a new Kia Spectra 2008 with 19,000 milles and on less than a year to be driving it, and the engine Overheated, start smoking and stalled car not restart, damage cyl head. and the water got inside of the motor and took it back to the Kia dealer and they told me that they and Kia company are not going to cover anything on the warranty eventhough is till 36,000 warranty. No i do not have money to repaired and after some months the dealer wants to charge storage charges since July 6 2009 when the Kia failed

I bought a 2006 Kia Sportage in 2006 since then I have had to put three fog lights on it. I have also had to put front brakes on it now they tell me it needs rear brakes on it. I have had to put two new sets of tires on it. They say at the customer service that it has to be the fault of the tire dealership because it is not a Kia problem. It will not stay in alignment. I carried it in for the brake light recall and now one of the rear brake lights does not work. They also tell me it needs a new timing belt replacement one at a cost of $750.00 and this has to be done every 60,000 miles and is so expensive because of where the timing belt is located and 90% of the cost is for labor. This car stinks and the Kia company will not even discuss the possibility that they are at fault at all. They will not help in anyway.

Even though the car was still under the 60,000 mile warranty, we purchased the aftermarket extended warranty made available through the dealership. We changed the oil twice prior to July 21, 2009. On this date the car had approximately we noticed a knock in the engine. We took it to the Billion Kia dealership in Rapid City, SD. At Billion, we were told that a rod or rod bearing was probably worn and the engine would need to be replaced. The car had approximately 58,000 miles on it at this point. The district manager inspected and determined the cause was "sludge engine" and that it would not be covered by warranty. The previous owner of the car was the Illinois Department of Transportation who had it as a fleet vehicle.

I complained to the BBB but the vehicle mileage exceeded their requirement. I turned to the extended warranty company and they sent an inspector who determined that the cause was "contaminated fluids". They declined to cover the expense (cost of extended warranty was $2031).
It is apparent that no matter how well maintained a Kia is, it will either break a timing belt or produce "sludge engine". When it does break and the something in the powertrain needs replaced, the company will refuse to honor their warranty by labeling it "sludge engine" or consumer miscare. I would be very much interested in participating in a class action lawsuit against Kia for defective engine design, false advertising of warranty coverage or the like.

I had to replace the Optima at a loss of $1761 and a rental fee of $1900. I now have to replace the engine of the Spectra for $2200 with a used engine (only used and remanufactured engines available according to Billion Kia). I have been without a vehicle for 4 weeks and riding my bicycle to work through dangerous traffic. I have missed several days of work due to transportation constraints and dealing with Kia, BBB, warranty company.

We purchased a Kia Rio Cinco in 2004 with just 13 miles on it. We were confident that this would be a great commuter car for me because it is backed by such a powerful warranty, 10 years/100,000 mile powertrain ~ not to mention, we purchased an additional warranty from xtra care as another just in case. My car has 78,000 miles on it and the engine blew ~ due to a timing belt issue.

I had my car service religiously and also had the belt changed, as per the owner's mannual to validate the warranty. Now that my car is at the dealership, they have denied the claim stating that the belt was never changed. When indeed the belt was changed in '08 with receipts to prove.

This all started on Sunday and now it's Friday...it's really upsetting that when my husband went to the Kia dealership they were willing to let us test drive a mini van for a couple of days to see if we wanted to buy? I cannot believe that it has taken this long for an answer not to mention that they are passing blame to our mechanic. Now my husband and I are researching the best alternative to replace our engine. Estimated cost so far for a used $1400 without labor!

Jiffy Lube has documentation that this fluid was compatible for our car and Kia says no and will not cover the transmission as part of our warranty. We have 2 special needs children at home and no car. My daughter is a liver transplant recipient and my son is autistic. I have no way to get them to their appointments. I am completely lost. Please help. We still owe 10,000 on the car and right now it's not even worth 3,000.

I purchased my 2008 Kia rio 5 in August of 2008. The car has been nothing but a nightmare since that time. I first started noticing a significant drop in my fuel mileage and loss of power after about a month of having the vehicle. I mentioned it to the dealer but i was informed that unless it throws fault codes or has a more pronnouced problem, chances of being able to diagnose a complaint like that were slim.

1 month later i went to start my car & it wouldnt fire up. After numerous attempts of cranking it, it finally started. I contacted Kia and they said not to worry about it unless it happens again. Another month goes by and one morning the check engine light comes up. I bring it in to the dealership and they tell me it requires a reprogramming update. All right so thats all done & I leave. it basically happens 3 more times after that. they keep blaming it on the reprogramming but advise me that my fault codes are for misfire.

At this point 7.5 months have gone by so we have a total of 4 incidents of the light coming on & reprogramming. The 5th time this light came on flashing, it derating the engine & i couldnt drive faster than 40 km. I shut the car off & restarted it. The light didnt flash and operated normally so i dropped it off at the dealership. Flash foward almost 2 months.

I finally get my car back from the dealership. During this time i was given a courtesy car (i do have to give them that at least) and they resealed the cylinder head & block. I have my car back for not even 12 hours and the check engine light comes on again & derates. They take my car for almost another 2 weeks again (visit # 6), this time replacing the ecm. I was at the point where i was discussing a replacement vehicle with them, but the only solution they were giving me was owing them an additional 10,000 dolllars to get a new car.

Since they finally did do an actual replacement of a main component (the ecm) of the vehicle i decided to give the vehicle one more chance. 2 days later, i started my car & im guessing you know the outcome.

I will be contacting Kia Canada today to place my complaint & depending on the outcome when i visit the dealership today (visit #7), i will be taking appropriate measures to get this dealt with. Not only for myself but also for the satisfaction of other Kia consumers.

This is supposed ti be a new car. We purchased a new car to not have all this trouble. I truly believe this car is not worth the money they say it is and that it is a LEMON. This car has less than 10000 miles on it.

Car bought brand new with the 10 year/100,000 mile warranty. Always serviced by Kia Dealer. On the road to St. Petersburg, Fl, the timing belt broke, jamming the pistons and ruining the engine. Mileage was 80,000 miles. Car was 7 year old.

Service dealer said the repairs are not covered under the warranty because the timing belt was not replaced at 60,000 miles.

At no time during all the years of the car being serviced at the Dealership did anyone mention the timing belt needed to be replaced to keep the warranty.

Kia Corporate offices tells us the information about this timing belt requiring a change is in the owners manual and (this is the kicker) the Dealerships are not required to mention this to the owner.

Awesome...

Interestingly enough, two tow truck drivers stated that the car is not old enough or has enough mileage to warrant the timing belt to break.

Even more awesome...

Since last November, every time it rains or there is any dampness, my 2002 Kia Rio Cinco shudders and rattles when started, and then is incapable of accelerating over 25 mph, nearly stalling into turns. If I am able to pull over for 3-4 minutes and turn the engine off, I do so. The car then drives as if nothing had happened, except the battery light stays on for a good two days.

I was later told that the red light for seatbelt was for the Airbag module. They have not seen this issue before and not sure of any previous years record. This is what they typed in my invoice quote " Scantool unable to communicate with Airbag control module. Module has internal failure and requires replacement" I declined this repair hoping to find some more answers and info and do my research with other drivers and dealers to look into why, my van that has only 50k miles ( 9months over 5 year warranty period) could have a part that is important with a National Car Safety Rating of 5 start could go bad in such a short period of time?

I looked and research on internet and did not find any other consumer experiencing same issue, if anyone out there had seen same issue with their van please update this blog, I am reaching out to other dealers for help as well. Lee Johnson is a good dealership, but I do not get it why this part gone defective in such a short run mileage? I belief is the manufacturer lemon part, and they have some responsibility and vested value to investigate why their part went bad so quick. That part does not qualify for 5 start rating does it?

I am reaching out to manufacturer, dealers, individual owners, in this Nation to answer my call for help.

I purchased a 2003 Kia Sedona and a 2003 Kia Spectra in July of 2003. I continue to be extremely happy with the purchases. I have followed the maintenance schedules, oil, timing belt, etc.. and not a single problem. I now have 130,000 thousand miles on my Kia Spectra and 60,000 thousand on the Sedona. Keep in mind that I do all the service on my vehicles myself, I don't trust dealerships or anyone else to touch my vehicles because of the damage they often cause. I can see many people have had issues with the Kia brand but I also see they rely on third parties to perform regular vehicle maintenance. I hate to see the Kia brand slung through the mud do to the incompetance of the repair shops people take their cars to.

I leased a 2002 Kis Rio with only 40,000 +kms. The car has been nothing but problems. By the first week I knew that there was something wrong with the transmission, it took over a month to finally have them take a look at it since I had extended warranty. They changed the transmission with a small fee, then the motor died on me. The extended warranty did not cover all and it cost me over $800.00. Then the wheel bearing and whatever else with the tires, then the radio doesn't work which I didn't complain but then I mentioned that the clock flashed when I would put my signals on, they fixed that but still no radio.

P.S. Never lease a vehicle,...I bought the car for 5900.00 and by the time it is paid for it will cost me 20,000.00,....It seems every time I walk in there I am paying longer,...what is that

We purchased a 2009 Kia Spectra and found out that our speedometer is off by 5mph. We took it to the dealership where we bought the car and were told that the speedometer can not be fixed and that we just had to live with it. I do not like that we bought a car that can not be fixed, the ony reason we bought the car was because our old car was having problems and we expected that after 15 years, but we did not expect to have a car that can not be repaired after onlt 2000 miles.