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Linnea of Kutztown, PA, writes:
In August 1999, when I purchased my 1999 VW Jetta I ordered a cloth interior on my 1999 VW Jetta and received a velour interior. When I complained, I was told that what I had was cloth and not velour, sayign that they are one and the same thing, which, clearly, and according to the catalogue and other specifications, they are not. I contacted Kelly VW in Scranton on many occasions. When Kelly VW was unresponsive, I contacted VW of America, which was also unresponsive.

I also contacted the Scranton Better Business Bureau, filled out the BBB forms and waited for Kelly VW to respond to them. The BBB told me to contact the Attorney General of PA, which I also did, Kelly VW did not cooperate with the Attorney general any more than it did with the BBB or with me. The Attorney general suggested I take Kelly VW to court. Apparently, Kelly VW feels it does not need to honor a customer's contract and that bald face lying and putting off a customer serves them instead. This matter could have been settled 4 DAYS after the date of sale, in August 1999.

I am allergic to the velour seating and will take an ecomonic loss because I will have to trade in this car in order to get rid of the seats. I drove my last car, a 1987 Honda, over 12 years, and had planned to keep the VW that long, too. Now, I will have to trade it in to get rid of the irritating seats.

We agree with the Attorney General. Linnea should take the dealer to court ... fast.