Just Brakes

Just Brakes in Lafayette, Colorado is telling me that certain things need replacement on my car that don't need replacement. They are scammers! On April 7, 2012, I went into "Just Brakes" in Lafayette, Colorado for a front brake replacement only. The employees working at this location tried to upsell me things that were not needed for my car. They also tried to tell me that my calipers and pistons needed replacement, totaling $650. I declined these repairs as I didn't believe them. I agreed to have them just fix my brakes, totaling $132.12.

Ever since my brakes were done by them, they have been squealing. They were not squealing before. I took my car back in today and they still tried to tell me my calipers and piston needed replacement. I told them that something else was wrong. They got very angry with me and were incredibly rude back to me and I told them I didn't believe what they were telling me, so I got my car back and left. I went to another brakes place to get their opinion. They said my calipers and pistons were fine, that the reason the pads are squealing is because the brake pads may be defective. I want a full refund of my brake replacement so I can go someplace else to get proper replacement. This is a huge safety issue for my car. I drive this with my family in it!

I went in for an oil change and all over inspection of a car I had just purchased. I picked the car up and drove away. I parked for a very long lunch and started the car again. The oil light came on and I pull over almost immediately. I checked the oil. No oil. I just cannot believe it so I went inside and asked someone to help me. A gentleman that works in the store came out and said, "Yep, there's no oil in your engine." Then a mechanic who was in the store offered to look. He checked under the engine for the plug and yes, it was in. The filter was new, no sign of leak on the engine, not the bottom, the top, no signs at all. Not even the smallest drip. Also, he opened the top of the engine. The filler something or other, and there is not even the remnant of oil in the engine. I called Just Brakes and they came out to the gas station. He checked the dipstick and it showed no oil. He opened the engine, and once again, he said no oil. Now he put about a quart or two in and it registered on the dipstick. Okay, now he wants me to follow him to the shop, which I did. They filled it with oil and decided that the dipstick is bad. I went home, about 2 miles away, and my boyfriend checked the dipstick.

According to Just Brakes the dipstick should not have read any oil on it at all because, remember, it was the dipstick's fault. It registered and so my boyfriend is upset and took it to another shop. They held the car, but did nothing and Just Brakes kept blowing smoke about the dipstick. I met them at the car and checked the dipstick with the dipstick of the exact same car from a junk yard and guess what, it is the correct dipstick. Now they have already told me if the dipstick is the correct one, they will buy me an engine. Now they want to tear the car apart to prove it had oil in it. Now by their own admission, the dipstick registered the correct amount of oil. By their own admission, there was no oil in the car at the gas station when I first called about the problem. And now they want to drag it out further. They have called me a liar and cheat. They said I was standing in the bay and saw them drain the oil out of the car. I was in front of the store with the manager who claims I was with him watching this. I am so upset about this and feel that they have done nothing but blame me for their dumb mistake. I will sue if they do not buy me a comparable motor. BTW, there was only 80,000 miles on my engine.

They were supposed to do a quote, but they did extensive work without permission to do any work. Then, some of the items were not replaced or worked on, but they charged anyway. They spent $572.00 on a job they were not asked to do and jimmied the paperwork to make it look like it was approved even misspelling names and the like.

They were outright dishonest and they committed a crime by falsifying their paperwork, but they wouldn't provide a copy of the falsifications when repeatedly asked to do so, instead, they gave different itemization as an invoice. They are being reported to Authorities, but Utube and RipoffReport shows they've been doing these things at least since 2004 and cheating customers. However, somehow, they still continue in business.

What is wrong with the authorities? They must be getting paid off or they cooperate for some gain. These Just Brakes people are crooks and they should be closed down. People just need to see they are cheating everyone by just reading their complaints. This place is a beehive of criminals and they belong in prison. They are all dishonest and they even cheat each other!

I went to Just Breaks in Temple TX for a break job. Well, they said I needed my calipers rebuilt. Well, not knowing that I needed it or not I told them to go ahead. Well, when all was said and done 529.00 later. They put the wrong pads on my car they put semi-metallic when in fact my car requires ceramic pads. I found this out a year later when I went in to get them checked and I told them about the break dust on my wheels and that's when the manager looked it up in the book and saw that they used the wrong pads. Well, the manager wanted to sell me 700.00 worth of repairs. He said I needed new rotors and pads (The right one's) on all 4 wheel's I declined and said for 700.00 I will take my car to the Lexus Dealership. I spoke to an employee of Just Breaks and he said they try and sell you stuff you don't need. Of which I find to be true, my boss went there and they said he needed tie rod ends and he had to go to another repair shop to get his truck an alignment.

Just Brakes is a bait and switch scheme that starts at the corporate training office for the new managers. They even have a name for it: "The JB Way". The enticement is a too-good-to-be-true offer: $99 for limited lifetime warranty brake pads and service. If a deal sounds too good to be true, we all know the rest of that one. The JB way lures in unsuspecting (mostly in transient areas because they never see loyal satisfied folks) with the cheapo special and then you get teamed. The good cop, bad cop where the manager is all of a sudden your new found best friend and that bad ol pooty tat mechanic that finds all of these expensive repairs that you suddenly need! Never underestimate what a mechanic can make, I mean, find wrong within two bites of a big mac at Just Breaks. Then the scare tactics from Mr. Manager: Don't you value your life, your wife, your kids more than the $400-$1200 we need for your $99 "special"?

Providing if, and it's a big if, you were going to get quality work with OEM "new" components, then perhaps the peace of mind is worth it. That's the second "too good to be true". It's very simple. When they use used, rebuilt, garbage that even AutoZone won't sell you it spells trouble. You will never see your brakes perform or function or wear like they should; in fact something will probably break and it will never be something covered under the 5 miles or 5 minutes warranty. If you are lucky enough to drive the 15-20,000 miles (yep those rascally pads wear out very fast) and you want your (remember now limited) "lifetime warranty", you get to cycle through the JB "way" all over again. And guess what? They will not put those pads, shoes, etc. on your car until they deem it "safe". So when the crappy parts fail, you get to buy more crappy parts at 500% markups so you can get your $99 worth. Here in Vegas, the house always wins but at least you have a chance.

There is nothing unique about any J.B. location or reason for your personal and monetary loss. If you find one that does good honest work, then they are going against the "way". Lots of repair shops do this scam and you can spot them by the cheapie $7 smog check, $8 oil change, or "free" diagnosis (with repair). There are honest places to have you car repaired and before you take it to Just Brakes, take it to a dealer. They won't cost you as much.

PS: Never let anyone yell or threaten you as a customer. Report them to the authorities and/or the corporate office. Strike the corporate office as with J.B. They may just get promoted!

We had taken in our 97 Saturn for Brakes. They came back to us and stated that the brakes were fine but the Master Cylinder needed to be replaced and it would cost $350.00, so we took it to a local Auto repair place. They came back to us and said the Master Cylinder was fine and all the car needed was for the brake fluid to be flushed and replaced at a cost of only $20.00. If you are located in the Canton/Woodstock/Holly Springs area, we highly suggest Blake's Auto repair. He is very fair and even was willing to work on New Year's Eve to get our car back to us ASAP.

The $99 is a scam to get you in the door. They told me they couldn't do the $99 deal (replacing brake pads) unless I also replaced 2 bearings (at $234 each) because it was a safety hazard. They used the scare tactic "Do you want to just be driving down the street and have your wheel come off?" I told them I would call around about the bearings for a better deal but to just do the brake pads. They said they couldn't replace them unless I did the bearings, too. After arguing with them about taking my car back down, I called PepBoys and took my car in.

Without telling them about the incident with Just Brakes, they told me the front 2 brake pads needed to be replaced (not all). And when I inquired about the bearings, they told me the bearings did not have to be replaced. Also, the quality of the brake pads that "Just Brakes" gives you are practically worthless - they squeak after having them on and don't last long. They are designed to go out quickly (duh) because then you have to go back to them. Unfortunately, I know this from past experience.

Just Brakes had not finished nor completed the task I had paid for and expected. A year after purchasing brakes from Just Brakes, my front axel had to be replaced due to casual wears. Four months later my check engine light had turned on. When a mechanic had taken a look at it and analyzed the problem, it came to bout that the axel was not fully installed but partly out. The mechanic had told me that the installation was not completely done. This mistake could have destroyed and completely ruined my car and transmission. I had to pay a mechanic fix the car. Just Breaks do not want to reimburse me for the service labor that I paid but not provided. My car might have transmission problem.

We went to Just Brake to repair on 10/11/11 it, because of advertisement of Just 99.98 (I do not remember actual amount whether it was $98.99 or $99.98 but it was always advertisement on Radio, 970wfl) for all Brake, pad and all for lifetime. When they opened SUV, we were told it needed all these repairs and it will cost you around $500.00 or so. My husband said that we just want Brake work to be done. They wanted more money in a way of repair. They were putting some brake pads, which looked used. So my husband pointed it out and they went to Advance Auto parts to get to install it. When it was done. It is still making noises on braking and running.

Today our Honda Accord Needed brake repair done. we checked all prices and all, and decided to go to Just Brake in spite of bad experience last time. So we called ahead of time, settled on price and we needed one more repair to be done - one of the wheel needed bleeding. So they said it will be $168.00 plus tax and all. My husband went there, they again opened car and started quoting for lots of repair like rotators are bad. I know my brake works fine. only first two tires brake liner are running thin. Rotators are fine but they insisted on changing it. It was again costing more then $400.00. Economy is bad. We are on budget. They had quoted one price and we wanted just that to be done. they refuse to do it. My husband said he is going to complain.

Just brake and advertisement for cheapest brake job done is all false. They insist on repair job. We all need to get together and complain about this and company.

Stay away from "Just Breaks" on Howell Mill Road in Atlanta! My car was making a grinding and sometimes, high pitch noise, so I went to get it repaired. I was giving three different prices and was getting charged for things that didn't need fixing. So, I followed my gut feeling and told them no. I took my car across the street from Just Breaks, was told a much lower price and that nothing was wrong with the other parts that Just Breaks claim I needed. Just Breaks is a rip off! Just Breaks wanted to charge me $500 for ** I didn't need, while the other shop charged me $98.

Just Brakes, Las Vegas, corner of Bonanza and Nellis is a rip-off. After not agreeing to the charges and telling them that I only approved the $99 brake job, the manager even threatened me and called me a broke **. He then got in my face all the while yelling, spitting on my face. I pushed him back just to get him away from my personal space and I guess that startled him. He then said I assaulted him and began calling the police. The police did arrive and basically said I had to take them to court to get my money back. Does anyone know who I can speak with to get this manager fired?

I had to car jumped & let it run for the right amount of time. When I was done shopping the next day, it didn't start up right away. As I exited the shopping center, I saw a Just Brakes & turned in there. It was mid-morning, no one waiting. He told me an hour & suggested I go next door for lunch. When I came back over an hour later, my car was still in the lot with the hood up. The mechanic said he didn't get the keys.

Four hours, later I had my battery. It turned out they couldn't handle the volume because the person that was suppose to work up front had to go back & forth to the garage. As I was getting into my car, the mechanic came out & gave me a book of Just Brakes coupons. After 4 hours, I didn't sit in my car & go through the coupons, but I did when I got home. There was a $25 off coupon for a battery purchase & $10 off coupon for services over $100.

I went back to Just Brakes & asked them if they would honor it? I had paid $180.06 for a battery! The manager was there & he put on a good show for the mechanic & the battery representative who were standing there motionless & taking everything in. I am a woman.

This is what I found out:No one on site has any authority to negotiate with a customer. There is no one that they can call. All of management right up to corporate customer service have been trained that "Just Brakes is not responsible for anything". And certainly not guilty of giving good customer service! I played phone tag with corporate customer service. Their coupons are for "time of service" only! I was told that car repair is not an exact science & they are only human. Another woman came in & was upset because she's been ripped off by other companies & he took her ahead of me.

Corporate Customer Service said he would have to investigate & call me back. I told him I had spent enough time talking to them, please email me. He said, well, I suppose I can! Their customer service & their service stinks! I would never go back there again & they don't care.

I recently went to Just Brakes store #69 in Gilbert AZ, where I had a brake inspection and brake fluid flush on my Toyota Tacoma. After leaving the location, my driver's side wheel cover flew off less than 1/4 miles away. I contacted the store manager and was told that they are not responsible for the covers since they are aftermarket (not original from the dealership). The covers are approximately 2 months old. There is nothing wrong with them. I was told that aftermarket covers just don't stay on.

Well, they didn't like it when I mentioned that I used to work for Toyota and know the difference between original and aftermarket parts. I contacted the corporates customer relations representative who gave me more runaround. After multiple calls to the corporate office, I was told they would try to find a used one that would fit. A "used one". Come on, you don't treat customers to used parts.

After approximately 2 weeks of phone calls, I was told to return to the place where I had the service done so they could look at the covers to see if they could find one. So I did. I returned to the location only to get more **. He said I could buy a new set and maybe the corporate office would reimburse me for the price of one. I had enough when the technician accused me of trying to get a free set of wheel cover. He stated that some people try to say that it was the technician's fault when the cover was already missing.

Why would I want a new set? The set that is on there is only 2 months old. The set cost approximately $30, they could have saved some customers by just resolving an inexpensive matter. But now, they have lost my business as well as the business of my family and friends whom I have recommended to this location in the past. I will never take any vehicle to this company again.

If you take your car to "Just Brakes" to get your brake fix for $99.00, as they advertised, you are dreaming. They will find many other things wrong with your brakes. I took my car in to replace the pads and shoes. I ended up with having to replace hardware and leaking calipers that estimated at $369.00. I told them that I don't have enough money to pay to fix everything, so I only agreed to replace one caliper for $175.00. One thing I would recommend to any of you, if you want your car to get done on time, you have to go outside and watch the mechanic; otherwise, they will work on your car last.

After it was done, the mechanic took the car for a test drive. I was waiting outside and I saw my car approaching me and I can smell something burning (like oil), but I did not ask the mechanic. He got out and told me that something was wrong with my steering wheel, but I was in a hurry, so I got in my car and took off.

Just a few feet away, I had to stop my car and turned around back to the front of the office and asked the mechanic, "What happened to my steering wheel?" It felt like the steering pump was not working and the steering wheel was hard to turn. "I was trying to tell you that," he replied. He told me that he thinks my steering pump went out and showed me oil around the pump and told me that he can replace it. I told him that it can't be because it was working fine when I first came there. I didn't think it had just gone bad all of a sudden. He told me that it is possible.

Then, the manager came out and opened up the hood. Apparently, it was missing steering fluid and he told the mechanic to go get a bottle of steering fluid. The mechanic told the manager that he thinks it a bad pump. The manager again told him to go get a bottle of fluid. After he filled up the reservoir steering wheel, I was back at work again. I took my car in the next day to have another garage look at it, I was told that nothing's wrong with the steering pump and that oil around the pump is normal for 2001 car. Until now, it is a myth to me why all the sudden the steering fluid got that low

Arizona

On September 3, 2011, I took my SUV to Just Brakes (service center #81) because I heard the brakes making noise, and the ABS light was on. The store manager, Eric, asked me what I need. So, I told him that something was wrong with my breaks. Immediately he told me that he would do an assessment to find out what was wrong. He drove my SUV and parked it in the shop. I waited for over thirty minutes, and later he gave me a list of things that my SUV needed in order to solve the problem. To fix the problem, it will cost me over $250.00. What happened next was my worse experience in life related to dealing with a brake shop.

I had them do the work, and moved on. As soon as I drove off my SUV, I noticed the ABS light issue and the noise were still there. Immediately, I turned around and spoke to the manager, and I told them that my initial problem was still there. The manager got offended because I didn't tell him especially about the ABS light. Well, I guess after a couple of minutes, he came to senses, and he offered me to do a scan for free and see from there. Honestly, at the time I was thinking about the $250 that I had spent, but I decided to seek the scan work to resolve the problem.

To make the long story short, I went to the shop five times to get the scan work. The comment after having me to go there five times from the manager was that the scan machine actually didn't belong to Just Brakes store. Wow, so I asked him to show me where he had that posted. Guess what Eric, the store manager, said, "We don't have anything posted on scans because we don't have too." It does not make any sense. The ABS light shows when you have a brake problem. Not a good way to do business. Well, I just had enough! So, I told him that it was not right; that no one should be treated like this and that I would put a complain in as soon as possible.

I took my 2004 Toyota Sequoia in for warrantied brake repair on 8/26/2011. They called that day indicating that while test driving the vehicle, the driver, Robert, was faced with an emergency situation and had to slam on the brakes. In doing so, the vehicle would not drive on its own. I moved the vehicle to another shop that indicated that based on the damage to the rear end, the vehicle was put into park or reverse while still moving.

I presented this to Tim at Just Brakes and asked that they pay to repair the vehicle. He has refused, indicating that the vehicle wasn't damaged. Tim at Just Brakes has refused to give me insurance information to present a claim to them. He has refused to inspect the vehicle or send a representative to inspect the vehicle. My calls to Just Brakes corporate have not been returned to date. The cost to repair the damage done by Just Brakes is approximately $2,500.

On 8/11/11, I took my 2009 Dodge Charger to Just Brakes for new brakes because they have the $99.00 brakes special. My brakes only had a squeak. They took out the car after they had all my brake parts scattered all over the place and told me I needed rotors, calipers, caliper pistons, disc hardware and that the brake fluid was bad.

The service representative harassed me the whole five hours. He made me wait for my car trying to persuade me to get all that stuff done to my car. He was very intimidating to the point that I got scared. I was there alone and I am a women. He tried to make me pay $369.83 + tax. The more I told him I didn't have that much money, the more he became agitated and aggressive. I was really getting scared so I called a guy friend of mine up to the shop. My friend asked the service representative to please put my brakes on so I can go.

He then began to do the same thing to my guy friend. I arrived there at 1:00pm and didn't leave until 5:30pm. At the time, I was the only one there. The four people who came after me were done before mine. They would do one brake and then stop for about an hour to work on other people's cars. I was tortured, harassed and mistreated and to add to that, they were unprofessional. One walked around with his shirt off, another drank coffee more than he worked.

That was the worst experience I have ever had in my life. I will never go there again. They should not be aloud to work on anybody's vehicle. The service is horrible and they were a ripoff. I went there for one thing and left with a host of problems I didn't have before they touched my car. I don't advise anyone to take their vehicle there.

I went to Just Brakes for the $99 special, like everyone does, and like everyone else, they quoted me much higher rates. i paid $800, came back 3 more times, and the brakes still squeal. for that kind of money, there should be no noise, the brakes should work perfectly, and i should be happy. i feel as though i threw my money away. i was told i cannot have my money back, because i have a nonrefundable service warranty, meaning i have to keep coming back to Just Brakes until the problem is resolved. i want so badly to go to a mechanic i trust, but i would be ignoring the money i paid to Just Brakes and that is unfair and unjust. Just Brakes told me that i have to drive 8,000 miles before the squealing goes away. That is completely ridiculous; according to another mechanic, i should have to wait no longer than 100 miles.

My brakes had begun to grind & I knew that had the $99 brake special. So, I took my SUV there. After about 20 minutes, they called me back & showed me my vehicle. The guy told me that my master cylinder needed to be replaced & the rotors were shot. Enroute to my vehicle fro mthe front office I pulled a strip of paper (from those paper floor mats shops use), he proceeded to make a long strip & stick it into the vacuum that the master cylinder goes into. He tried like, (I kid you not approx 8 times) dipping the paper into it swearing that there was liquid in it & that that there should not be any liquid. We went back into the front office & he wrote up the estimate & all the work totaled came to $940. I told him there was no way all that could be wrong with my vehicle.

I called my car leasing company (Who I have a warranty through). I told them what I was told & they told me not to get the work done & go to 1 of their auto shops. The manager (which is the same person I dealt with from the time I walked into the door), kept asking me what kind of warranty do you have & who do you have your warranty with. Because he never knew any company that would cover the work he claimed I needed to have done. He was very rude. Who I have my warranty with is non of his business.

He then proceeded to try & 'scare' me into having the work done by them by stating that other may charge me like $1500 and give me very little discounts (if any), which would still make them cheaper to do business with. I told him no, that he had to put my vehicle back together & hand me back my keys. He continued to harass/scare me by inquiring about who my warranty is with & try & tell me that the others would charge me much more than they would.

I have a few issues that I would like to talk about and give your organization a chance to resolve before I seek another resolution being legal! On 2/20/2010, I went to your Northglenn # 59 shop in Colorado and had my brakes inspected and was told at the time that I needed a complete brake job done. I was quoted a price and agreed to it at that time. I told the shop manager that I was relocating to California. He told me that I wouldn't make it without the brakes being done. I asked him if you had any shops in California in case there was any problem. He said no but that you have a partnership with some shops in California. I now know that this was a lie.

I drove out to California and started having problems with my truck's brakes. I called your contact line and was told that there was nothing in California and that the nearest shop was in Las Vegas. I was taken aback by that. I decided to drive back to Colorado and when I went to the Northglenn shop, I was told that my caliper pistons needed to be changed out and that when I first brought my truck in back in February, they noticed that they were getting worn but that they legally couldn't recommend replacement at that time. I find that totally unacceptable. When I was there, the manager and head tech went into the office and started laughing like I was some sort of fool or something in that manner.

I felt insulted but also felt like I needed to have the work done in order to get back to California. So I agreed to have the work done again at which time the brake pads were worn down and they charged me for that also. Well, on 12/18/2010, I went to get new tires and it was found out that the rear brakes were worn and that the rotors were not new and were very bad. Now take that, I went to your shop for new brakes including brand new rotors and paid very much for them--the front rotors and pads were new, not the rear ones.

It is a shame that I was taken advantage of. It isn't right. I am more than a little upset about this but I want to give you the opportunity to make things right. I am sure all of your shops are not being run like this one and that you are a responsible company. Please prove me correct. My first visit to your Northglenn shop on 2/20/2010 cost me $767.06 for what was to be a complete brake job with new rotors all around, disc pads and materials. The second visit five months later cost me $404.97 for caliper pistons, calipers and disc pads. For a total of $1,172.03 for the combined work. Today, I spent $379.90 for new rotors on the rear and brake pads and labor.

I took my car to Just Brakes in Henderson, NV for the 99.00 brake special they have been advertising. After checking my brake, they pulled me to the side and showed me parts that were bad they said. And told me that my calipers were bad, and rotors, and brake pads all have to be replaced and the price was over 700.00 dollars. I told them I have to check in with my wife about this. After all I only expected to pay $99.00.

So my wife and I reluctantly decided to get the work done. And as I was waiting, I asked everybody in there waiting if they only came in for the $99.00 special, and they all said yes. But instead they were told other wise from $300.00 to $1200.00 in repairs. After that, I started to feel uneasy. So I paid and left. 2 months later, my front brakes went bad. I took them back with the warranty and receipts, and they told me that my front brakes weren't covered. I told him I have the warranty and receipt. I was screwed.

I then went to the gmc dealership mechanic and he said they put on sub-par parts that gm would never put on. I said the man at just brakes said these were gm approved. He laughed and said never take your truck there again. They ripped everybody off and the parts are overpriced.

I took my car to Just Brakes for a $39.99 alignment special. When I arrived, it took a few for the manager Chris to greet me and gather some info on my car. He acted overly friendly (obviously fake) and tried to talk me into upgrading to the $99.88 special. I said no and asked how long my car would take. He gave me the estimate of an hour. And he said, "Maybe a little longer because they just started on another vehicle." Then, he sent me on my way. I came back a little more than an hour later. I found my car sitting in the exact same spot as before. I waited and waited some more. I could see a few employees working on various cars. But it seemed like the majority of the staff was gathered around the take out food at the back of the garage. I tried to wait patiently.

Finally, my car was taken into the garage. After hitting the 3-hour mark, a very new employee came into the waiting area and asked the manager to look at my vehicle. They both disappeared for a bit before a completely different employee came back in to pull my boyfriend and I into the garage to "fill us in" on the status of my car. We followed this bubbly salesman to a computer hooked up to my vehicle. We listened as he explained what "additional" parts would be needed to complete the alignment. To really show off his skills, he printed out various measurements and had us kneel under the car as he pointed out the "problem areas".

The manager had returned from the office with all the necessary paperwork for these extra parts. He began spewing off prices and quoting an overall total of $360 to complete the job. I was getting ready to say no when he had the nerve to say "I know money may be an issue but..". Excuse me?! Money isn't the issue bud. I didn't know I was paying you to gauge my financial status along with my tires. I told him I did not want the additional services (it had taken over 3 hours thus far and they still weren't done). I told them to align what they could and I would get a second opinion later.

After that, the once friendly staff became a more bitter staff (I guess I didn't buy into their gig). After a wait of over 4 hours, my car was finished. By this time, I was so eager to get out of there, that the sluggish start of my car was an uninvited surprise. I paused for a moment and shut it off immediately. I tried it again and heard no such resistance the second time. Less than a week later, I asked for that second opinion. Without the 4 hour wait, my car was completely aligned and no additional parts were required. I was also told that despite the previous adjustment, my car was still out of alignment. Just brakes should never be allowed to touch anything with a ten foot pole, especially anything that resembles a vehicle.

My fiance's car needed obvious brake work for all four pads, as well as machined rotors. Because they advertise for $99, we took it in. However, they told us the 2007 car also needed to have the rear calipers both rebuilt. Okay, fine. Five hundred dollars later, my fiance picked the car up, drove it home and then asked me to drive it because the "brakes weren't working like they used to and sounded funny."

Sure enough, there was a constant grinding sound with or without applying the brakes. They also functioned at about 40% of how they previously functioned and this was with all the "necessary rebuilding and repairs" they said we needed to have done. On top of all that, the entire car reeked of cigarette smoke! They're unprofessional and incompetent to the extreme! Avoid this shady franchise at all costs!

I am contacting you regarding their location at N. Druid Hills Road in Atlanta, GA. I will be contacting the local news regarding their bad service. I went into this location on 11/20/10, which was a Saturday. On Monday, 11/23/10, I was back in this office because I almost crashed my car, because from their own admission, a caliper bolt came out causing the car to not be able to brake. The technician, who initially worked on my car, Terry **, told Whitney (store manager) that it had broken and this information was never relayed to the assistant manager (Terry **), therefore they gave me my car back knowing that this bolt was defective.

I promise you that everyone in Atlanta will know not to ever go to Just Brakes again and trust me you will be hearing from my lawyer. You are just lucky that I was not in a car accident. I had to pay $130.00 for a tow truck to my car from my job back to Just Brakes. I was scared to death that I may hit a car or even worse a pole or a tree. These people did not care. They refused to give me my money back citing that giving my money back was not part of the warranty. I will never use these crooks again!

As per usual, the $99 brake job does not exist. We brought our 2005 Acura in to have brakes serviced, and were told that the $99 advertised rate does not apply to that car, and paid $179. Two months later, we bring in our 2007 Hyundai, and, surprise, surprise, $348 to have the brakes fixed. There always seems to be something "not covered" or something else wrong that is not included in the advertised rate.

I went in to get pads on front wheel brakes as the Ford dealer had let me know two weeks ago that I would need. Since it was convenient and on my day off and to way home, I stopped there. After they took my wheels off (all four), they told me I'd need new calipers, the rear end serviced, plus the normal "$99.00" special all to the grand total of over $400. I told them to immediately put all four tires back on my car and watched them as I drove away.

Went in to have brakes checked and told them we could hear a hissing sound when applying brakes. After inspection, we were told we needed Master cylinder and booster brake total cost came to 580.00 dollars which we thought very excessive. we were told front calipers and pads were bad and also back shoes and drums and wheel cylinders were bad at this point. We told them to go ahead and do it, however, when we picked up the Silverado {96} all that was done for that price was the master cylinder and booster brake where we thought that was the price for everything. We went to another place to have rotors pads shoes and wheel cylinders and drums turned. My son and I feel as though we were taken and paid excessively for the work they did.

On 11/02/2010, my wife took our 2004 Lexus RX 330 in for repair. It was grinding a bit in the rear and I figured since I had gone in and had it repaired from there, I would tell her to go back. The money wasn't so much the issue as Warranty Brake Pads save you $50 bucks, it was because they were located next door to her work. Even when I went to them in the past, they always tried to upsell me so much garbage, but every time I had gone I knew what was wrong and what I needed. Not this time. She dropped it at 12 noon and they called her at 1pm stating to have all the 4 rotors and rear brake pads replaced (I have it via email from them too).

The cost would be $120.46/ front rotor, $111.96/ back rotor, $129 to rebuild 2 calibers, $44.95 for the bleed brakes, $99.88 for front brakes labor or $135 with pad and labor, and same cost with the rear brakes. The total came to about $900 + tax and shop supplies, so basically $1000. I called and talked to the guy and told him I had just changed the front brakes, and this car goes from Georgia to North Carolina on a weekly basis (all highway). He said, "well you should be changing your brakes every 25,000 miles". I told him I thought you change them when there are at 5% or less of pad left.

I told him that he is ripping us off and we will come by and pick the car up. He said he will need 30 mins. to rebuild everything (famous lines). I told him I will be calling the police if the car is not ready in 15 min. He had it ready in 10 min, my wife picked up the car and drove straight to our local mechanic who we should have gone to anyways. Let me give you a side note of what he had also told my wife. He said she must bleed the brake system as the fluid is very dirty. Two months earlier, when getting an oil change, my wife accidentally changed the brake fluid instead of the transmission fluid! So I instantly knew he was messing with me. The front brakes rotor and pads have just been changed by this company!

They couldn't turn the rotors even once? The calipers that were now messed up, these guys had put new ones in when I got the pads and rotors done! I've never heard of calipers going bad twice in 1 year. Anyways, all in all, my actual mechanic who is so trustworthy was like, calipers are fine, the boot had loosened up and I tightened it. And your back brake pads need to be changed. The rotors on the back can be turned and are in perfect condition. The front brakes have 80% of the pad left and look brand new. $1000 down to $140 and I had him put Lexus brakes back on it. Stay away from Just Brakes, I hope the local news team goes and investigates them.

In '08, I had my brakes done at Just Brakes in Orlando, Fla. and they told me if I ever had another brake problem to just bring it in and they would fix it at no charge. When they started doing my brakes, they said that my calipers were sticking and my rear brake cylinders were leaking. This was after they removed the rubber boots on the wheel cylinders. Well, yes, they were leaking now after they removed the boots; my front pads were bad but showed no sign of my calipers sticking. I've been working on cars pretty much all my life.and when someone tells me not to worry, well, I start to get worried because something is about to happen. My brakes started making little sounds every couple of days so I said let me check out their warranty and see if they did what they say.

I don't believe it. This store is the same as the one in Fla. They get you, in so they can stick something in you deep. They told me it would be $23.95 for labor and that they had to rebuild my front calipers at some other price. So if it looks too good, it probably is, just like Just Brakes.

When I stopped in for checkup, I was told that my back brakes were totally bad, plus the calipers needed to be rebuilt. The front brakes are almost as bad and they said the same thing about the calipers. They wanted $500 to fix it so I told them, "No, put them back together." I got a talking down to from a man who obviously thought I was a woman and an idiot as he explained bleeding a brake line to me.

The bottom line is I left and went to Brake Masters. I got my front brakes which really needed new pads done for $180 and nothing was done to the back brakes as there was nothing. I plan to file a BBB complaint and make sure that I put this information on as many public forums as I can.

I wanted a $99 brake service which cost me around $625 for my 2001 Burick. After the workers saw me pull up one to the employee got into my car and drive it onto the platform & raised my car while the other guy took me inside to get my name & info for the computer. When I came out, the guy had taken all four tires off and disassemble the brakes on both the front wheels.

The guy from the office look at and explained to me what was going on, which didn't make sense to me. I explained to him I wanted the 99 dollar deal. He continue to speak in terms I didn't understand. He mention how unsafe it was for me to be on the roadway. And took a part off of care which I still have in my truck. I don't know if it came off my car or not.

45 minutes & $625 later the next two days, my abs light comes on. Which never happen prior to getting my brakes looked at. I have taken my car back over 4 times and still the abs light remains on. The last time I took my car to them, Mike tells me it's something electrical and not from their work. I have even taken my car to another brake service & the guy tells me I got a $10 job for the money I paid. The other company insist I take it back where the work was done.

We took my wife's jeep in to get new pads, I have worked as an auto mechanic in the past and still am very good at it, just a little lazy. Long story short, they found all kinds of things wrong, they were asking for over $600 dollars. I went to auto zone bought the parts for $40 and did it myself.

My experience here was positive and the peace of mind I get from my new brake job is priceless. Thank you Just Brakes!

My husband had "Just Brakes" put new brakes and other work done before he drove from Albuquerque to CA. On the way back from CA, his truck started driving violently and the tire blew out. Luckily, he was able to control the vehicle. He had the truck towed to All American Tire garage in AZ. He had to spend couple days in AZ before he got back on the road again. (According to All American garage, the problem was faulty work by Just Brakes. ) They had to order new parts before they could fix the faulty. My husband had to spend couple days in AZ. We filed claim with Just brakes and they did reimburse the cost of the repair work that was done by All American Tire garage. (We never got reimbursed for the hotel bill).

Couple weeks later, we were driving to our friends house when the truck started driving violently again. We had it towed to just brakes and according to just brakes; All American Tire garage forgot to put a "washer" which caused the calibers to get loose. Just brakes fixed the problem. Just brakes took a week to fix problem. (According to Just brakes, it took them a week because Nissan dealer sent wrong part). I had to get rental car to get to work for a week. We called All American Tire garage and told them that they did faulty work and they said their tire warranty company would pay for all repair cost (which they did). Their tire warranty company paid for all repair cost plus 2 days of the rental. They declined to pay full rental cost.

After I got the decline letter for full rental from the tire warranty company, I called and sent letter to All American garage and asked them to pay for the reminder rental bill- approx $300 but they refused and said that this was not their fault. If it was not their fault why would they pay for any repair work??. When I talked to Jess at All American couple weeks ago, he told me that they are not responsible for any rental cost. According to him, the truck had other serious problems. So my question is that if they knew the truck had serious problems, why did they let my husband back on the interstate? Isn't that negligence? I asked All American to submit my rental bill to their garage liab insurance carrier. They would not give me the name of their liab insurance carrier.

The fact is that both the garages screwed up. We have documents from both the garages showing the problems that were fixed due to each other's faulty work. If they would have done the job right first time, we would not have had to rent a car. They should be lucky their was no fatality. FYI: The truck has been running fine since the washer was in place. Thanks for any advice.

Took my daughters car in on 7/16/2010 due to brakes making a grinding noise. They lifted the hood and said that her master cylinder was leaking due to having oil on the bottom part of cylinder and by law they had to replace it before looking at any other parts on the car. Said okay. Then they said all brake pads and rotors had to be replaced and the drums just needed to be turned. Cost $990.08. Drove car home. Daughter drove car that evening to work and said that it was vibrating real bad that the whole car was shaking and that the drivers side back tire was making a loud noise. Test drove the car and took it back to just brakes on 7/17/2010, said the back brakes had a defect had to replace them and drums due to the brakes messing the drums up. No charge.

7/28/2010, daughter was driving car and just stopped raining but lots of water on street and she thought the car brakes had locked up and she hydroplaned through the intersection and hit a truck. Her fried drove the car straight to just brakes after the accident and said the brakes felt mushy. Just brakes said the back brakes where out of adjustment and readjusted the brakes and said it was the tires. Took it to the shop where we bought the tires from and stated by manufacture the tires where not ready for replacement but went ahead and replaced due to accident and that the drums where warped.

Took car back to just brakes on 7/29/10 and told the what the auto place said. They said the brakes was fine, turned her drums again and sent us on our way. Left just brakes went about 10 miles and daughter and I was almost in another accident due to brakes failing again. Had adjuster look at car for damage due to wreck on 7/28/10 and said they could not do anything with the failing of brakes. Just Brakes told us if we left or had anyone look at the car other than them it would void the warranty and that it sounds like it is the master cylinder. Asked them why so many defect parts that are new. They could not give answer. So went ahead and took the car to another shop and they kept it for a week making sure all worked after replacing right rear drum due to being warped and master cylinder due to new cylinder being bad.

Daughter also got ticket for failure to control speed which was not due to her the master cylinder. Almost $1200.00 of damage done to her car from wreck. $2000.00 of damage done to truck she hit and another $217.00 for the car to be fixed right on the brakes. What I am upset about is just brakes cost up a lot of money and said my daughters brakes was fine, was in one accident almost in another and she, her friend and me could of been killed or could of killed someone else due to just brakes neglect of fixing the car right and making sure that all was working, and then tell us all was fine? Cost about $4000.00 due to wreck of both vehicles. $990.00 to Just brakes, $217.00 to other auto shop to fix car right. Daughter scared to drive vehicle and insurance might go up or lost.

This is about Just Brakes Houston Texas on Richmond Ave. I wanted brakes pads replaced as a maintenance issue. There were no problems and $99.98 was their offer. I just wanted pads replaced and rotors turned if necessary. After 4 hours,I was informed that my pads were fine (50,000 miles later?). However, they recommended brake fluid flushing, 1 caliper needed replacing(?) and seals needed to be replaced for a total of $660.00. I told them to pull my car down and I would pick it up later. When I picked my car up, they informed me that they could not do the original request of replacing my pads because they did not have the rear pads. My car is a Ford Crown Victoria three years old, very common. I did some research after coming home and found that the pads for the front & rear on my car was more than $120 from Auto Zone. It seems that Just Brakes made the decision that replacing my front & rear brake pads for $99.98, exclusive of any rotor work was not cost effective. This advertising should be reviewed by our attorney general.

Just Brakes put cheap pads on my car that made it squeak. The car was not squeaking when I took it in by they way. Upon complaining about noise, I was told that I needed $750 worth of work to make the squeaking stop. I took my car to have an inspection elsewhere and I was told differently. I did not need that work done that Just Brakes tried to force on me. The other company replaced my pads and the noise was gone. I contacted Just Brakes several times and provided them with receipts of where I had to have my brakes inspected and new pads installed by the other company. The other company verified that I did not need the work that Just Brakes told me.

After speaking with 3 managers, I was promised a refund once I returned the parts that they put on my vehicle. It has been several months and I still can't get anything but a runaround. I even contacted corporate and manager Bob has given me even more of a hassle. I provided him with all of the documentation as well. Here it is, 8 months after the service, and Just Brakes has my money and the parts that they installed on my car. They are a horrible company that ripped me off. They do not care about consumers! I am the victim but have been treated like I have done something wrong. Their customer service is awful as even the corporate manager Bob has been indifferent to my concern.

Do not go to Just Brakes. They rip people off. I have made several trips and phone calls to the locations. I was promised a refund by one manager, now being told by the corporate that is not so. This has been dragging on for months. They took my money and had me to return the parts, but still did not refund my money.

I was lured into Just Brakes by their $99.00 special. I called prior to even going in and asked if this was a gimmick. Luis assured me no, it was not and told me they could do the lifetime warranty for the $99.00. After they took the tires off, he started saying these were all the problems with my brakes. He even stated the rear brakes were inoperable. Really? He did not know that I had Chapman Chevy do a full inspection on the vehicle and that all they suggested were front pads at a cost of $190.00, which included doing the rotors. He (Just Brakes) wanted to charge me over $700 to get the "brake system" in working order so that they can live up to their end of a lifetime warranty on the pads. But the manager kept lying and saying that the warranty would be valid at his store even though the document they tried to get me to sign was contradictory.

So I called customer service from their store and the CS manager told me they could not give me the details on the warranty. Needless to say, "what a scam" practice these guys have going. They should be shut down and heavily investigated! I finally made them put the car back together after they did the brake bleed and machined the rotors, and I got the hell out of Dodge without paying a penny. No, that was not worth the 3.5 hours of aggravation I spent at that place. Please, I beg you not to be a ** as I was with this ** scam.

I had brakes done. They said my front was wearing unevenly. They said I needed a caliper rebuild. I spent $900.00 on shocks and brake job. I left and heard a rattle. I thought it would subside. It did not. I came back in a week. They took off my left front tire and my caliper had not been bolted on. They left out a bolt; it was dangling. I called corporate. The first gentleman was rude and would not tell me the name of his supervisor. I called back and talked to Bob, the head guy. He was rude and offered $100.00 cash back. I agreed. When the check arrived, on the back it said, "By endorsing and cashing this check, you release Just Brakes from any liability and any further action." Run away.

Letter I wrote and still have not had a response back from anyone.

"On Tuesday April 20th, 2010, I took my car into Just Brakes with the intention of just having the pads and shoes replaced. I had just taken my 2007 Scion into Toyota 2 weeks earlier for the 75K maintenance and they noted that my brakes would need to be serviced during the next visit. I had noticed that my brakes were hard when pushed down and there was a slight squeaking sound when I applied the brakes. So I decided to take my car into Just Brakes to have them fixed for $99.88 as advertised.

I set up my appointment with the Manager, Mike. My boyfriend followed me 10 miles to the Guadalupe location because it was going to be a couple hours until my car was ready. Another service tech by the name of Doug was the one who took my brakes apart. He called us over to go over his findings. He explained that the right front Caliper would need to be rebuilt to eliminate the constant braking that had led to the pad being worn noticeably more than the others and also to my lessened MPG I was getting. The service all together would cost $348.59. Mike told me before I left that there would be minimal squeaking of the brakes and it would be a couple days before it would subside. About 5 minutes after I left the Just Brakes, I heard a loud and quite irritating squealing coming from the front of my car. Only it was not when braking but while I am driving. When I applied the brakes it would stop. I gave it a couple days thinking it was normal but when Friday came around it was intolerable. I am unable to have my window down because of the constant annoyance. I also observed a noticeable MPG drop that morning on the way to work. A route I have driven for the last 3 years. I called Mike and told him I would bring my car in on Tuesday April 27th to have them fix the issue.

On April 27, I again had my boyfriend follow me 10 miles to the same Just Brakes location, so I would have transportation to my Doctor's appointment. I dropped off my car at 9:30 am and specifically asked Mike if a tech would go for a drive with me so that I could point out the issue that is blatantly obvious and he said there was no need. Again the tech named Doug worked on fixing the problem. I called about noon and Mike stated that there was some "hardware" that needed to be adjusted, and they took care of it. They also cleaned, lubed and reinstalled the pads. I left the Just Brakes and about 3 minutes into my drive home my car was still squealing as I drove. I had just returned from a Doctor's appointment to have several biopsies performed and did not want to turn around and go back while they yet again, "fixed" the problem.

The day after the second failed attempt to fix the problem on April 28th, I called Mike at 7:30 am on my way to work and let him know that the problem that they were suppose to fix, was yet again, not fixed. I asked him if they had test drove my vehicle and he stated they did not want to waste my gas. All the while I am wondering how they adjusted the "hardware" without even test driving the vehicle to diagnose the problem. Mike also said that there could be a defective pad and would be happy to look into it. Isn't that what was suppose to be done the first and second time I was in there? I let Mike know that I was very unhappy with the service and would be contacting Corporate after he told me that they would not refund even a partial amount of my money. So at this point the gas, time, and frustration is obviously not of any importance to the "Just Brakes, we really do care" jingle they so proudly state on the radio day after day.

Later that morning about 8 am, I called Corporate and spoke to a man by the name of Dean. After explaining in detail the situation, to my astonishment his only remark was "Well, are your brakes working or not?" I replied that, in fact that was not the issue at all and wanted to speak to his supervisor. He would not give me a name or number, so I hung up and called back and spoke to the receptionist Alicia who told me to talk to Bob. I left him a voice mail and he returned my call a little before noon. I explained yet again in great detail about my ordeal. I expressed to him that I gave the shop the benefit of the doubt to fix the issue they had created and took it back the second time. Bob told me that he would be happy to schedule another appointment at another location to fix the problem. My reaction to that was "The one I took it to the first and second time is not capable?" It is very unsettling to me to think that I would have to be forced to take my car to another Just Brakes to maybe have this issue fixed. He said that with their "non-refundable" warranty document I signed I am stuck going to them.

And if I take it anywhere else, the warranty is void. My question, why on earth would I want this business to ever touch my car again? Does it state anywhere on the limited warranty form how many times a consumer must endure the inconvenience of going again and again and again to have an issue resolved? No it does not. Bob agreed to that observation as well. It does state, however that for the Just Brakes lifetime limited warranty to apply the entire brake system must be restored to its proper operation at the time covered parts or labor are provided. In short, my car is worse of now then when I originally brought it in April 20th.

I do not feel comfortable, nor can I afford the gas, or time lost at work to deal with this issue over and over again. It should have been dealt with the second time around. I will not be returning for a third time, or ever again for that matter. Needless to say, my patience has run out. I am requesting a full refund in the amount of $348.59 for the service that was not adequately rendered the first or second time I gave the Just Brakes location an opportunity to do so.

Having car troubles? Problem with your breaks? Well, don't break and Just Brakes zoom right by the so-called $99 special. As I entered the empty shop, I noticed this awesome looking sign that said brakes at only $99.00. This to include: Replace pads and shoes on all 4 wheels; Machine rotors and drums; Pack the bearings; Inspect the balance of the brake system; Guaranteed for as long as you own your car. All for $99.88! Uh-oh, did that put the brakes on that special? Well, I decided to give it a try.

After all, I need brakes. So, after the brief inspection of my brakes, the gentleman comes to get me to show me my troubles. Since I already knew that I had bad brake pads on the back two (heard the scraping), that came to no surprise that they would need to be replaced. They showed me my front pads and said, "They look practically new." So, I know from the ad that so far what they are telling me is covered under that fantastic $99.88 special. Or so I thought! All of a sudden, I need new hardware on both the back and front of my vehicle. Wait a minute! Didn't you say the front pads look brand new? What happened within five minutes? Well, to my surprise the $99.88 special turned into a $429.00 special. You must be thinking that the pads must be gold plated.

When I said no, I just want the back brakes done, per the initial recommendation, I was given another "special" price, only $298.00. Wow! We are getting closer. Well, of course I said nope. I will go somewhere else. Guess what happened? All of a sudden, the $99.88 special resurfaced. Yep, that's right. I was given the option of the $99.88 special for the back brakes. A $200.00 discount? What a deal. Needless to say, I left and went down the street to a different store. To my surprise, or shall I say, lack there of, I was getting everything I needed done for $169.00. I was also told that there was absolutely nothing wrong with my hardware and the back pads are all I need.

What is the moral of this story, you may ask. Just Brakes? Just no! I am now learning that this is a normal practice for Just Brakes or shall I say Just Break My Wallet. Stay away if you need your cash. For the record, I had unbelievable service at Tuffy in Apopka. They were great and did not try to take me for a fool.

I went in to get a small leak fixed on my son's truck while he was out of town. After meeting the manager (Kirby), they said they could look at the leak. Shortly after that, they had the two gentlemen waiting for their cars to come out and see the extra parts they needed to purchase.

As I was led out to my vehicle, I noticed all four wheels were off and Kirby started his song and dance routine. He said the pads all needed replaced, one new rotor minimum, caliper ($362) for a total of $910. When I told him the pads were replaced about a year earlier, a new caliper was installed where he indicated, he said whoever replaced them must have lied about doing the job. I informed him I did the job, the price changed to $360 for some work, when told no the price dropped to $245 for trying to fix the leak.

When he would step away, the mechanic would make comments to me about calling my son and see if he wanted to spend that much money, "Call him, that's what cell phones are for" or "why did you come in here for anyway". This place is a ripoff. They may run cheerful ads but they are not. When my truck was ready, the mechanic brought my keys and handed them to me without looking at me. I went to see if I owed anything, and was told no, without any eye contact from Kirby or any paper stating they looked at my truck.

I went to Just Brakes to replace front discs. They said I needed new cylinders on the back and showed me where one was leaking. I paid $422, thought I was safe. One month later, I was on the highway doing 65 when my left back tire lost its tread. It was hard to control but when I tried to slow down and stop, I virtually had no brakes. I looked at the tire that had failed and there was brake fluid all over it and the road. I had the car towed 50 miles back to Phoenix to have the tire replaced, but they asked me where I had my brakes done. I told them Just Brakes and they suggested I talk to them because the brake cylinder on that wheel was cross threaded.

I took it to Just Brakes and they said they ordered parts and the car would be ready soon. The manager gave me the keys and said it was just fine and he had no idea why I had any trouble, denied any responsibility and sent me on my way. A few hours later at a red light, my brake pedal kept going down so I took it to another Just Brakes and he told me I had virtually no brakes. The brake line on the other wheel was damaged and the brake cylinder was stripped. They replaced them both even working 1 1/2 hours past closing time to be sure I was safe. This Just Brakes is in Scottsdale, Chris the manager was very helpful. So they are not all bad, but I will never go to the 32nd street location again and will tell everyone else who wants to know about the dangerous work they do there.

On Monday, 05-11-2010, I went to Just Brakes for the $99 special for pads and shoes on my Ford Ranger pickup. My Ranger only had 58,000 miles on it and has been taken very good care of. Jim was helpful and said it would not take too much time and I should have it by noon.

I was expecting "the call" to try and up sell their services but I knew all I needed was to replace the pads and shoes, machine the rotors on the special. My truck is a daily driver. It is not used for heavy loads. Jim told me that I really needed to have my bearings re-packed; I reminded him that, that service was in the $99 package. We both agreed that the special would be performed and that my Truck would be ready.

Since my mechanic just performed a 50,000 mile service check on my truck, all of that was just inspected. I knew the condition of my truck and I did not have any problems that they spoke of. I did need new brakes and I knew I had bad pad on the right front and was concerned about it.

I stated to Larry that the extra work was not necessary as I just had all that service work he spoke about performed at 50K. Larry then proceeded to get a little angrier because I was not buying in to his game. He told me that this was an absolute necessity and that if I didn't get this work performed now, he would set my truck back on the ground and I could take it. I said, "Sure, no problem. I can always go to Midis or Good Year as they also had $99 brake specials and I would be by at noon to pick it up." That was when he hung up on me.

I walked back to the Just Brakes and picked up my truck. Jim was at least nice and handed me the keys. Since I went online to the Ford dealership and saw they had a $99 brake special plus other coupons for price reductions. I decided to go there.

The Ford service advisor on the phone told me that Calipers are sealed and they cannot serviced. Only the master / slave pistons can be replaced. I had the brakes and the other service work done. The rotor I was worried about machined out just fine and was not damaged at all. So I decided to upgrade to a better pad and shoe but with the 20% discount and the $99 special, I only paid out $147 for the brakes.

Stay away from Just Brakes. Go to anybody else and pay more. I found out they cannot be trusted to give you any valid information.

I fell for the Just Brakes $99 scam and brought Toyota in. Time was way over estimate. They told me done in 2 hours and I had to call them in 3! They said over the phone that my brake system had all kinds of problems and that's what was taking so long. They lied! I immediately drove by the place and they had not even pulled my car into the shop!

I watched the kid-manager tear into my brakes with a screw driver, not being careful at all. He commented on excessive corrosion that was just dirt and said all the hardware needed to be replaced for $600! Some of the parts he said was corroded, I still had the factory paint on them. I said, "I know something about cars. Please, just replace the brakes." He said that it was against the law for him to let me leave if he felt it was unsafe. That is a lie!

Finally, he agreed to just replace the pads, although they were now special (he said they were not special over the phone). This jacked up the price to $190. This made the kid-manager angry and now, my car leaks transmission fluid. I think he sabotaged it. Bottom line is this place will lie and cheat you and if you call them out, then your car will get some mysterious problem when you leave.

I called the corporate office to complain and they are in on the scam. The customer service rep gives you a monologue like he's reading from a script on how they are the experts and can make a judgement on what your car needs. If you bring up specifics, they respond with, "I wasn't there and cannot confirm." They basically call you a liar. I do find it hard to believe how these guys can make any money on a $99 brake job. Bottom line is that they seem to "find" stuff wrong and you wind up with a $500-$1,200 bill! Don't go here!

I went in to have my brakes checked at Just Brakes and they suggested I get new brakes. I allowed them to change the front brakes (for approximately $230), but right after this was done my Saturn started to make some weird noises like there was something wrong with my ball bearings. I took my car back to Just Brakes to report that something was still wrong and they told me that there was nothing wrong with it.

Today, I took my car to the Saturn Dealership and they informed me that Just Brakes had put my calipers on backwards. Saturn had to replace my front brakes again and now that the calipers are on correctly, there is no noise. It is a real shame that I brought my car to the experts and now I believe I was robbed by Just Brakes. I will never go to them again nor will I ever suggest anyone going to them.

I am a retired 79-year old man on a fixed income. Taking my car to Just Brakes has economically dented my bank account because the money I gave to them for a service was money wasted and I do not have money to waste being retired.

Wow, I wish I'd seen this site before going to Just Brakes. In late July '08 I knew my 2004 Focus Wagon, with 60K miles, needed at least new front pads and the rotors turned. My Ford dealer tried to warn me about Just Brakes parts not being what Ford factory recommends. But I wanted to save money, as per their $99 ad, knowing it might cost me a little more, maybe as much as $200.

Their initial estimate was way over $400. I had them show me exactly what they thought was wrong, since I'm car savvy but how can you tell visually if a wheel cylinder in a drum is actually "frozen" when there's been no evidence of that while driving? I declined a lot of what they suggested, then watched to make sure they turned my front rotors, and also had them give me my old parts back. My bill was $230. I chose to go for new return springs on the rear drums because that made some sense. But the list of what I declined included several of the parts and procedures I've read about in other submissions here... "cracked", "need to bleed the system", "heavy sediment" in the fluid (!) and they even listed my Master Cylinder and Power Booster as "Questionable!"

Ever since, the sound and feeling through the brake pedal has become progressively worse, to the point of embarrassment. The brakes work and stop in normal distance, but the squealing and grinding sound before stopping may well be wearing out my rotors beyond being turned again. My Ford technician told me that Just Brakes pad replacements can be so hard, they may last a very long time, but they will ruin other parts of your system.

By the way, always read the fine print of a guarantee! Though pads and linings carry their Lifetime Limited Warranty, if I had Just Brakes do the work, they could basically replace everything in order to replace worn pads under warranty. The warranty is a load of crap and nearly worthless. Live and learn. I knew better but tried to save money. I feel sorry for the mechanics who need to work there, because they're likely forced to be dishonest. Here's the catchy radio jingle, altered for accuracy: "At Just Brakes, we really do--- **!" Remains to be seen at my next brake inspection. But my ears hurt!

I had my brakes done with the intention of getting their $99 special. After all was said and done it costed $248.00. less than a month later the brakes were grinding I tried going back to Just Brakes but the store that I had the work done was no longer open. I took my car to a diferant place and found that Just brakes had not done anything to my brake system but put new pads on and my rotors needed to be replaced at this time.

I took my vehicle in to Just Brakes for routine brakes on October 17, 2009 ($270.53) This was the $99 special. Less than 2 months later the brakes sound like a school bus and when I took it back for warranty work, I was told today, Dec.12, 2009,that there was damage done to the system when the new brakes were put on and they would cheerfully fix it for another $400. Which I declined. So, now I drive a vehicle with faulty, screaming brakes that are worse than when I took them in initially. I intend to file a complaint with the better business bureau if this is not resolved.

My car hit 60k miles and the brakes were starting to squeak. So seeing the fantastic deal Just Brakes advertised I decided to take my car in. This is how I learned the "cheap" comes out expensive. So of course after dropping off my car they phone me to say that my brakes have numerous things wrong with them: Corrosion on the discs, bad calipers, and of course the pads were "special order", but they happened to have them on hand.

So my 99.00 brake job turned into a 360.00 brake job and I wasn't about to pay that. My sister had the same experience where they were wanting to fix the calipers and she refused and had no issues. So I refused the caliper repair and corrosion repair. They informed me that by refusing the additional repairs that I voided the warranty on the brakes. Fine. So they replaced my brake pads for 155.00 having upcharged me the "specialty brakes".

This was in March 2009. It is now December 2009 and my "new" brakes are completely shot after a whopping 8,000 miles of use! I had noticed my brakes were still squeaking and figured they just needed time to break in. I recently took a trip w/ my family and started smelling the brakes burning and I had brake dust all over my rims.

I took the car into another shop and they told me that my brakes were completely worn out and this was because they are crappy pads. They also said there was absolutely nothing wrong with my Calipers either and there was no corrosion on the disk. So I forked over $260.00 to get some quality brakes with a LIFETIME warranty.

NEVER take your car to Just Brakes. They are absolutely crooked and that $99 special is just to lure you in and have them rip you off by trying to get you to fix things that do not need fixing to make a buck. And be warned that when you refuse to have them fix the most likely bogus repairs, then they void out the warranty on the brakes. They use [bad] pads and upcharge you for stuff that does not need to be repaired in order to void out the brake warranty. My brakes lasted only 8 months/8,000 miles before they were shot.

I took my car in to JUST BRAKES for the $99.00 brake deal because I'd felt a vibration when I braked at high speeds. After about 3 hours, Bobby phoned to say that in addition to my needing brakes, the calipers needed to be rebuilt; front $109, rear $120. And replace disk hardware, $85.00, bleed and refill the lines, $39.50 for a total of about $440.00.

I called "Bobby" back and said to put my car back together and I'd pick it up. He said I should not drive the car very far or very fast because my brakes were worn to less than 10%.

Next day, I took my 1999 Avalon to the Toyota dealership. Guess what! I did not need brakes! The vibration I felt was the ABS kicking in. Front brakes were at 30%, rear at 40%. Toyota also said that the struts were just fine.

In April, 2009, we took our PT Cruiser for brakes. We've spent a total of $448.68. I have since had my vehicle in for inspection due to the squeeks in the brakes. Each time, we were reassured that the problem was fixed;however the same date of pick up the brakes started squeeking again. We've been very patient but my car sounds worse than it did before I had new brakes installed. I called today to complain & requested a refund. To availabe their customer "no-service" got me no where. I'm at a point, that I will take my business elsewhere & then file a civil law suit against them to recuperate my money.

Just Brakes has been advertising heavily on the radio locally regarding their 99.00 special for all four brakes and machining the rotors so I called because I noticed my car doesn't stop as well as it used to. The day before I had gone to express oil change and lube to check to see if I should get a tune up. We looked under the hood together, everything looked normal and determined all was fine. I called Just Brakes and asked about the brake special. I was told that my car would cost 299.00 rather than 99.00 because it is a Jaguar. Was instructed to bring it in for an estimate.

I brought my car in and was given forms to sign before they would even inspect it. The technicians put my car on a lift, popped the hood and began working. After 15 minutes I was called over and shown a brake vacuum booster hose that was leaking air. It was very loud. I was told that it could be fixed fir 225.00 and that I needed both rotors and pads at a cost of 400.00. Of course, the day before there was no loud hissing noise under the hood. I told the tech. To put the car back together so I could leave because I didn't plan to spend that kind of money.

I walked away to wait and after another 15 minutes I was called over to the car again. This time I was shown wires that had been cut on the idler air control valve connector. I am told that this can be fixed for approx. 200.00. I am informed that it is dangerous to druve thae car and that the dealer will charge meva lot more than 800.00 if I take it to them. I told them thst since I am the only person with keys to my vehicle and just looked under the hood a day ago, I could not fathom how anyone could have cut the wires under my hood. I told them to put the car down and put the parts back on so I could go.

Minutes before my car was ready to go. The tech gave me a part that came from my car which he rigged up with a hose of some sort. He said he had to do this so I could take the part to a parts store and ask for the replacement. When I got back to my car, the brakes were worse than ever. The air conditioner was also not working properly. It kept alternating between hot and cold even though the temp was at 70. This had never happened before.

This issue started as a need to change the brake pads and shoes on my Toyota Corolla 04 as the Toyota dealer indicated that I only had a few millimeters on pads left. Toyota dealer (Toyota of Tampa Bay) charges $190 for this service and I thought I would save $90 if I turn to Just Brakes. The brake system itself did not have any other issues other that the indication of the little life left on the pads.

When I brought my car to JustBrakes the service manager L. Nation inspected my brake system and in addition to the basic service of $100 for changing the pads and shoes wrote other issues that WERE PRESENT with my car: cracked calipers which could compromise safety, wheel cylinders, disc hardware for front and rear wheels, and adjusting brake system with total estimate of additional $681.95. I declined that service because I did not believe my car had these problems. The only service I got from the company is the basic service $100 which includes front pads, rear shoes.

Immediately after such a repair I had a squealing noise when braking. I called the facility and they told me it's normal and after first 300 miles it should be gone. I called them back when I put 800 miles on my car as the squealing did not go away and then brought the car for inspection to the facility. I was told that "since my calipers were cracked it was normal to hear such noise" and I would need to pay $169.50 per caliper, or $339 total to change the calipers to fix the problem. On my question why it did not squeal before the fix L. Nation said "I don't know". I am not a mechanic and don't know if the problem really existed but the whole situation seemed weird.

I went back to Toyota dealership and asked to inspect the brake system and showed them report from JustBrakes. After inspection the dealship gave me a report stating that the car did not have any other problems than the aftermarket pads installed by JustBrakes. Nothing was wrong with the calipers and the other parts mentioned by JustBrakes are extremely rare to break and be replaced. They showed genuine surprise for the number of parts that JustBrakes wanted to replace. Basically Toyota dealer said that JustBrakes were trying to sell me parts that my car did not need.

at this point the only service I will need is to redo the brake job - the basic service for $190 which should fix the issue with squealing noise. My initial intention was to save money but it seems I am only overpaying. When I came back to JustBrakes they did not want to read the report from Toyota dealer and just gave me a number to contact customer service, which shows how much they care for their customers.

I should have known better but I sent the girlfriend to Just Brakes here in Tampa to get the $100 special they advertise to do all four corners. She calls me from the store saying they want $352. She proceeds to tell me how the Manager took her over to her car, ran his finger through a bronze colored grease, wiped it on her tire and said, look, your brakes are leaking... we need to replace the bla bla bla. Anyway, we all know that bronze grease comes from the bearing, not the hydrolics. I got the manger on the phone, called him out on it and he denied doing it. I told him to put her car back together and let her go. What a farse. I felt so bad for sending her there without me.

On a little bit better of a note, I took my car there 2 years ago for the same special. I had 65,000 miles on the truck. They told me that I needed to spend about $400 becasue everything was broken. I told them to just give me the special for $100. They then told me I didn't need rear brakes. I told them to turn all my rotors and to put all my old pads in the bed of the truck as advertised. They unwantingly complied. Now I have 116,000 miles on the truck and all that stuff they said would blow up is still just fine. Geez what a scam.

OK, this was 20 years ago, but when I told someone this story they found this company is still around.

I was in the Army at Ft Hood 20 years ago. My car needed brakes. Just Brakes advertised a special that seemed fair.

I took my my car (Dodge Champ)in & was told I needed about $400.00 to fix the problem. I was told the car needed brakes pads, rotors & drums.

I took my car to the Dodge dealership. I spoke to a mechanic & he agreed to look at my car for free. He put the car on a lift & immediately called me over. He said, number one, they are trying to kill you. The nut to the brake calliper had been loosened & brake fluid was dripping out.

The mechanic told me I did need brake pads & rotors. He showed me how to take them off & advised me take them to a machine shop for turning. He also told me nothing was wrong with the drums & he tightened the nut & replaced the fluid. Some places will do that for soldiers.

I took the letter to Just Brakes & had some fun with them. After agreeing to pay for their service, I pulled the letter out. I was promptly asked to leave.

This was years ago, probably 1985 or so.

The reason why I wrote this was I have told this story to many people. I found many people with similar stories at Fort Hood.

One was a soldier I worked with. He forced Just Brakes to do what their advertisment said. When he left, his front tire flew off & he tore up his car. He never did get them to pay for it.

Another gentleman told me he worked at Just Brakes & quit because of all the needless work he was forced to do. He even told me they purposely gouged brakes drums, loosened callipes (like mine) & would leave lug nuts loose.

Maybe they have cleaned their act, but I doubt it.

took car for brake job on 7-10-09 and they put brakes and rotors never got turned so i drove for about a month and got a vibrating on my steering wheel when i put brakes on took it back to them on 7-30-09 for the brakes again had a friend look at brakes before and saw that rotors werent turned, that it caused the rotors to warp. when went back to just brakes they said it was bad tires doing the vibrating and shakin of steering wheel so went to mechanic and he looked test drove car and said rotors were bad he took wheels off and told me the same .,that rotors had never been turned and rotors were warped.

so i had to pay him for the brake and turning the rotors since just brakes was ignoring the problem ..i have photos of how rotors were when i took it back in and how there suppose to look when they were turned..now the car is drivg right without no shaking of steering wheel, and just brakes doesnt want to refund my money for what they were suppose to have done..i havae kids and was not gonna risk there lifes cause they want to give me the run around..i cant afford to be paying for a job that is not being properly conducted..

Six months ago I stopped at a Just Brakes location(now closed)for a brake inspection on my 2003 Monte. Car had over 45k original miles, same set of brakes, so I thought it was time. The mgr. cheerfully had his techs inspect the brakes pronto. The result amazingly, was still plenty of ware on both axiles. Approx. 25%! I thanked him and drove off.

Now today I decided I'd go to another location to check on the progress of the brake ware. I was again greeted by a friendly mgr. He advised me of the basic price of under $100 bucks and they would perform the inspection. The mgr. told me they still had at least another 6 months of ware. I told him to do the job anyway. Better safe than sorry!

Midway through the service the tech approaches me to tell me what was causing the ware, but their were no safety factors involved. He however tried to advise me to replace parts on front and rear axiles, something about corrosion. I told him the car has 52k miles with the original brakes and that I would be trading it in soon. He just gave me a frustrated look and said nothing else. The mgr. never even brought it up. I paid him for the basic service and left.

I went with my 25 year old son to have the brakes changed on his 2003 Nissan Altima. We asked for advertised $99 brake job. I received a phone call from "Albi", clearly reading a script, "At Just Brakes, we recommend changing the brake fluid every 12 months or 15,000 miles, as moisture is likely to get in your brake fluid. In your case, the calipers on your vehicle are stuck." He then quoted an estimate of $442.83, plus tax. I then conference called my son and Albi read the same statement as above. We told Albi that we would take the car elsewhere for a second opinion.

We then took the car to Safety Tire in Gulfport, FL. The technicians there are ASE certified and I have found the business trustworthy in the past. They examined the car, repaired the brakes, and advised there was nothing wrong with the calipers. In my opinion, Just Brakes attempted to engage in a "Bait and Switch" scam, advising me (the consumer) to authorize unnecessary work and the company is not to be trusted.

We just got done with a year-long nightmare with Just Brakes here in Thornton, CO, on 120th Ave. and Washington St. At first, I had taken my 2001 Mitsubishi Mirage (a pretty small economy car) there to fix the brake pads which had a lifetime warranty from a previous Just Brakes repair at the $98 price from a Southern Colorado location. It was two years later, so not too bad for the amount of miles I put on the car. The manager at the time, Lanny, replaced the pads but said the rotors were warped/worn and could not be machined and that they needed to be replaced. So, $460 later, I had brand new pads, shoes, and rotors.

Then, less than a month later, the brakes are grinding again, so I took it back in for warranty work. And all of a sudden, Lanny tells me that we need new calipers, imagine that. I was stupid enough to pay for it. They machined the rotors under the warranty, replaced the pads and shoes again, and supposedly put on new calipers. Of course, two weeks later, the brakes are again grinding, enter the sale of new struts--$600.

Since then and for the past six months, just about once a month, we've had to take the care in for "warranty" work and they just can't seem to get it right. It's a freaking nightmare dealing with them and they refuse to replace their own defective parts. Instead, they stated that the warranty is up on everything but the pads and shoes, and that they will stop doing any warranty work unless we buy all new rotors again.

Now, Lanny and their new manager, Dan, are trying to tell my wife and I that the rotors from the factory are designed to wear out in less than eight months, which I know is complete **! We refuse to give them any more money, and will take it to our local mechanic which we should have done in the first place (all this started with them because of their own stupid warranty).

I'm drafting up the lawsuit right now against them. We've had it and want it done right. We already know we paid way too much, and I won't even start with the "entirely new" brake system that they were legally obligated to fix before allowing us to leave. They also refused to put the vehicle back together on my wife's 2000 Jeep Wrangler. That was $1,400 we found out we never needed to spend.

The few decent experiences anyone has had do not matter with this company. They are complete rip off artists, and I only wish I had scoured the Internet before ever agreeing to a single out-of-warranty repair there. I feel like a complete idiot.

They did the exact same thing to me with the leaky part, I was told that I only have a few days before my back breaks would fail. I went into Just Brakes, I told them my brakes were squealing and I would like to have them checked. Mike gets out the paper to write the work order and all he says is "Brake Service on most cars is 99.88, okay sign right here."

At this point, I am completely skeptical about what needs to be done and because he quoted me $654 plus tax. He tried to keep my business by saying the drums could be re-surfaced and it would only cost $500. I told him that I just wanted to get my car back and leave. Then he said I could not leave without at last getting the basic $100 service done, because he does not do free brake inspections. I went back inside the store, called the 1-800 number on the wall and a guy from their corporate office had to call the store and tell the guy to give me back my car.

My brakes were squeaking, but only in the morning. I called to set up an appointment for 4:30 on April 6th, 2009. At 4:25 went to Just Brakes and stated I would wait for my car. Eric and Darren went over my car pointing out crystalized pads, and worn wheel cylinders. It would cost me $509.99, instead of their advertised price of $99.88. I told them I am a single mother and could not afford that. They said just do the $99.88 and the brake fluid flush at $39.99. (Eric said that brake fluid flush needed to be done every 12,000 miles) I told them I needed to call someone and ask them what they thought. They said don't get the brake flush because if you need new wheel cylinders it will need to be done again.

I told him to do the brakes at $99.88, but not the flush. Darren said to bring it back when I could do all of it. I told Darren to just put it all together and I will think about it. I went to another company Palm Tire Automotive and had them look at my brakes. Larry at Palm Tire said there was nothing wrong with my brakes at all, they did not need to be replaced, everything was fine, pads were fairly new. I was one of the lucky ones who asked someone else. I am so glad I have friends who know about brakes, because Just Brakes sounded very convincing.

I was lucky only 2 hours out of my life.

I am extremely disappointed in Just Brakes and the staff that works there. Although they seemed very nice and friendly at the start, I was completely shocked at their prognosis.

I was told that my right front caliper was broken and needed to be repaired and that the cost would be over $460.00. After I told them to hold off on the repairs that I was going to take it somewhere else, the manager put me on hold and came back on the phone and offered to complete the repairs for $389.00. Right away I became suspicious of why I was not offered that price to begin with. I told them still that I would take it to another place to be repaired and the manager told me that they have already started the repairs and that I had to let them finish what they had already begun. Though I was not happy with that, I agreed.

Once finished, I asked them to explain to me exactly what was wrong, once again they explained the caliper issue with me. One of the guys there went to look at my ticket, and strangely enough, the problem was not even written or recorded on my ticket!

I took it to a Brake Check where I knew the manager, he is a family friend, and had him take a look at my car the very next day (yesterday). He told me that there was absolutely nothing wrong with the front caliper, but that the rear ones were too close to the rotors and were over 240 degrees F when they went to touch them. He informed me that if I had driven much farther, then they could have caught on fire. If the Just Brakes staff hadnt done it on purpose for sabotage, then they did not take the time or care to notice the issue, putting me and others on the road in extreme danger. Not only was the staff lying to me about the damage, most likely because I am a female and came in there by myself, but I could have been hurt.

I will be reporting this to whoever I can in the Houston area and on websites that reference this location. Like I said before, I am extremely dissatisfied with Just Brakes and will never bring another vehicle there, or recommend them to anyone I know.

I took my car to just brakes because I knew my brakes needed to be replaced because I purchased my 2007 Ford Explorer from a used car dealership.I went during work and asked them the estimate of front brake repair and Brandon stated $89.36. But another guy told me and stated that it would be better to get them all replaced for $99.86.I go wha the hell and say sure..20 minutes later I look through the window in the waiting room and everyone is sitting down, and the manager comes to with all this extra stuff..I asked him the estimate t this point he says, $406.23... I ask why and he gives he a story like I knew what he was telling me..Then I asked about the special and he said he couldn't do it without some parts he didnt have..I asked him what if I go and purchase them somewhere else and bring them back..I mean if all u do is JUST BRAKES, why dont you have the parts...To sum this story up, they are full of gas...I don't recommend these guys for anything...You're better off finding someone off craigslist who's lost there job.HONESTLY

I left.No repairs done.They're a joke.

3 months ago the Honda Dealership recommended replacing the front pads and resurfacing of rotors on my wife's van. Instead of taking it to my trusted mechanic of 8 years I took it to Just Brakes (because it was so much closer). They advertise a $99 special. I could not stay and see when they took it apart. A few hours later David calls me and tells me the van has leaks on both back cylinders, he needs to replace calipers, this and that and it would cost over $500 . I left work, took a cab and dropped it off with my mechanic. Result: the only thing that the van needed was pads in the front and a little bit of work on the rotors. Out the door bill $ 210

David's attitude changed dramatically when I told him to put my vehicle back together and not do any work on it. I hate the way the want to scare people with the it's a safety issue line.

I brought my 2007 pathfinder into to get my brakes repaired. I told the guy to stop with the estimate after I saw the calculator hit $900 and he wasn't even done. He told me calipers were seized up, some bearing broke, basically all the brakes needed to be re-built. With only 36,000 miles on the car, and the fact I saw web postings prior to taking the car there that accused them of similiar scams (but just brakes had the lowest price), I told him to put the wheels back on and I would get a second estimate. They told me it wasn't even safe to drive the car to another brake shop! I went to the dealership and they told me nothing was wrong, my front brakes needed a standard break job, and my back brakes still had 40% left on the pads. Just Brakes are crooks.

I went in on Friday 01/30/2009 @ 11:45 am, when i first walked in he ignored me, so i waited about 5 mins, later he said I'll be right with you, so about 2 mins after that he walked over to the counter and said my i help you? I said I called ahead your associate said that i could drop my car off and have the brakes done now, and pick my car back up at 4:30, that it would be ready, he said what type of car do you have? I said a 2007 Chrysler Sebring Touring, he turned and looked at me and said that he could'nt do it that. i would have to take my car to the dealership. I [asked] why? he replied that they did'nt make the brakes for my car for the 1st 2 years, and i just looked at him with my mouth wide open, I said ok thanks, feeling stupid because i know that this man just lied to me,

so i called Autozone, amazingnly they had the brakes , so i called all the just brakes just to see what they response would be , and every single str in the DFW area said that they could do it, then i was very angry! that i had just been discrimated against, i called their so-called corporate office and they [upset] me even further, so i'm just saying if you are Dallas and if you go to the Oaklawn lo if your black your car want get serviced. I was very disappointed and disrespected. I'll never go in there again, and i'm going to tell everybody .

The average price a customer is asked to spend is between 250. and 500.00. I watched the manager steal from the company for which he said you just have to know how to beat the system. I was told when people complain about the squeaks coming back, sell the squeak. I even watched one tech put the wheels back on the car and torque the lugs when he looked down and saw the brake pads laying on the floor, he FORGOT to put them back on!

I went in to see about my brakes while I was drving up all I could smell was marijuana so I walked in the offices when he walked in i could smell nothing but marijuana on him but not only that his eyes where blood shot red he really couldn't even talk he was so high. So I asked him if I could speak to his manager when the manager came out he was acting the exact same way. This guys told me they where not worried if I reported them they mentioned how some of the main guys don't report them I feel like they all need a surprise drug test n need to learn some manners n how to deal with the customer instead of being all high

My kids think its ok to smoke n then work high on marijuana

The same problem all these other people from the above link have. I only went to them because my sensor squeaked letting me know that I needed to change my pads. They took my brakes apart and then told me i needed 500+ dollars of repair. I told him to just put pad on..he told me he cannot. Then put it back together. He then told me its not safe and renegotiated a price to 400 dollars. its not right to tell me that 'he can't' and that replacing my rotors when I told him to just change my brakes (twice) is criminal.

I was forced to change my rotors and now my breaks grind when I press down on them. He told me that the sound will go away in a couple hundred miles.

I went in for their $99 break job (4 brakes with re-surfacing) and they wanted to do about $1,500 worth of extra work. I told them: I'm changing the pads at this point in time and there aren't any problems caused by the problems you are showing me, the brakes worked fine until thy wore out as expected. Total cons. They refused to even change my brakes because the rear rotors are below manufactures specifications and wanted me to buy 2 new ones for $200. This might be true, but my car dealer checked the brakes 2 days ago and didn't say there was anything wrong other than the pads being worn, so I can't help but be sceptical.

I called Just Brakes on 12/09/08 to get estimate for replacing brakes on my 2003 BMW X5. The rep. introduced himself as Bo-J and said it would cost $99 plus. He said to drop the car for an estimate. So, I dropped my car there and after 45 minutes he called me saying to come by and check to see what needs to be done. He wouldn't discuss the price on the phone. When I got there my car was on the lift with all four wheels off. His mechanic proceeded to show me that the boots on the front axle were torn and leaking oil.

This seemed obsured since I just took the car to Honest-1 Auto afew week earlier for a brake inspection and they didn't mention anything about the boots being torn. Also the car was inspected at BMW dealership afew months ago! I just wanted to get the cheapest estimate available to replace the front brakes. My car has only 45K miles. It's highly unlikely that the axle boots would be torn like that. I think Just Brakes tore them!

They wanted to charge me $550 to replace them. Also, they said I need fix the calipers because the piston is sticking. The cost = $220. Also, Bo-J said I need to replace both front and rear pads and rotors. The cost = $430. The grand total coming to $1200. What a Ripoff! I was furious. I told him to put the car back together and I am taking it somewhere else. He tried to convince me to fix it there because they would charge much less than the dealership. Upon leaving I told him that he'll hear from my attorney.

They tore both the front axle boots. Estimated cost to fix according to them is $550.

My brakes were squeaking and had started grinding on my way to AZ from CA for Thanksgiving. I took my van to Just Brakes on the Friday after Thanksgiving. They tred to convince me that my van needed $600 worth of work done to the brakes, and told me that if I continued to drive the van parts of the brakes would fall apart any day, the brake fluid would come out and I would lose control of my vehicle.

Thank goodness I had my dad with me, because we took the van to Meineke, and had the work done for $200. The techs at Meineke told me that I just needed new pads and my rotors turned, and I didn't need the hardware replaced as Just Brakes had said. When I told the tech to put my brakes back together and put my wheels on, they tried to tell me it was too late because I had already intialed that they could start the work.

The tech that helped me at Just Brakes said unless I agreed to all of the work I couldnt even drive the van away. I told him I dont have the $600 to get the work done, and he said, that I misunderstood him I dont need all of that work done. I told him he already said I needed all of that work done and I was going elsewhere now.

Watch out what you sign at Just Brakes, you have to sign and initial just to get them to look at the vehicle but what you are signing gives them the authorization to start the work. And their techs seem to just want to find the way to scare people and rip them off. They even told my dad after I said I am going elsewhere I hope your randsone isnt riding in that van.

Luckily I took my van right to Meineke, and the tech there said whoever last looked at my brakes hadn't put them back together correctly.

I don't know where the first tech disappeared to, but I believe he took the lock. He was no where to be found. I believe someone at the shop stole the lock. I informed the service men at the front desk that the lock was there on my way in. Their response was that no one there has that type of car. I told them that it doesn't mean they don't know someone with this type of car. I left without work on my brakes and without a wheel lock.

I have to immediately purchase a wheel lock from the dealer because without the lock if I have a flat tire on the road, I will not be able to have it changed. Also, my brakes need to be changed immediately and that cannot be done without the lock. The lock will probably cost over $100.

me that I needeed additional work if not they cann't put pads on my truck and it was another customer there that they had said the same exact thing to.

so I refused the service and the manager put lock tight on all of my studs on the driverside because that side was out of view until i walked on the driverside and I saw the manager (phil)putting some liquid stuff on my studs but he immediately stop when he saw me so they put my tires and stuff back on and i immediately went arcoss the street to big10 and when they tryed to take my tires off they couldn't get the lug nuts off and they notice the lock tight fluid around my lug nuts so they informed me of the problem and they had to use a bigger power tool to get the lug nuts off.

I called the local police department to see if i could get the manager arrested for what he had did and we showed the officer the fluid and he touch the fluid that was around my lug nuts and the fluid was still wet so the officer and I went back over to just brake and he questioned the manager and the manager showed the officer the bottle that the fluid came out of and the manager tryed to apologize to me and he told me and the officer that he was willing to pay for the damage if I bring him the estimate.

so i went back over to big10 tires where i left my vehicle and i got a estimate and i took it back over to the manager and he tells me that his boss told him to get me to bring my car back there and I refused to do that because of what had happen and i spoke to the customer service from the corporate office and he wants me to get my car fixed and send he a invoice for the damage but the problem that i got with that is their manager told me one thing and now it is something else when the manager was the one that did it to my vehicle and i shouldn't have to come out of packet at all because i refused the service and the manager(phil)sabotage my vehicle and he didn't had to do that to me because I unset him by refusing the service.

for a brake service (I knew that I needed to change the brake pads and re-surface the rotors and maybe change the front brake rotors)

The Just brakes mechanic told me that they have a 4 wheel brake service for 99 dollars which includes brake shoes and Resurfacing of rotors with a lifetime warranty as long as I owned the car.

I left the car with them and after a few hours the mechanic called me and told me that the Calipers (Both front and rear) were faulty and needed to be changed.

The options that he gave were -

Replace the calipers (Genuine Nissan - which according to him would cost me a lot)

Replace the calipers (Non Nissan which would be cheaper)

Rebuild the calipers (Which would be my cheapest option and this would be as good as replacing the calipers)

I told him to just replace the brake shoes and resurface the rotors (The 99 dollar service) but he said that if he does that they would not give me the warranty because the caliper would cause those parts to be worn out quicker.

I had no choice now except replace the caliper.

I told him on the phone that I do not want anything to be done on the car and I would stop by to take it back and he told me that the car is already in the shop and work has started on it.

I had to reluctantly agree to have the calipers fixed and the total cost would be around $450

When I went to get the car back, the mechanic told me that the following tasks had been performed on my car -


Replaced the Brake Pads

Re Surface the Rotors

Bleed Fill and Adjust Brake System

Rebuilt the calipers

I had to pay $468 after tax

On top of this, the mechanic told me that I had to change the rotors on ALL 4 WHEELS (Another $350 estimate for that) because they were crystallized.

I will end up paying more than $800 for a brake service if I did that.

He also mentioned that I would now hear grinding noises on the rear brakes because of the rotors (I never had that problem before)

If I changed my rotors at any other store other than Just Brakes, the warranty on all the work they had performed (Pads, Calipers etc) would be VOID! And they wouldnt take any responsibility for the brakes after that.

My brakes do not seem any better after the service and I feel that I have been DUPED by Just Brakes.

I came back home and researched on Just Brakes on Google and found out that there are so many victims of this company who went thro the same thing.

i cant come up with this kind of money. i am on fixed income. now i have no car. i could have put this aside until i had that kind of money. now forced to pay this company. i didnt want the work done by them.

I had a brake job done on my 2001 Odyssey. They supposedly replaced the entire rear braking system, drums, pads, fluid, lines hardware. After spending nearly $500, I had a squeking, grinding car. The inital work took 4 hrs of waiting for the car. I immediately went back and told the manager that something is wrong, and then waited for another 3 hours for them to look at what may be wrong, they readjusted them. The next day the same horrible noises came back, when I called them up they told me that the pads and shoes have to marry and that I should drive it for another 200 miles.

To make a long story short, I took it back several times at 3-4 hrs each time. Eventually they said they were putting on dealer parts, but I still had the problems. When I contacted their head office, the district manager suggested I go to a different location of theirs, so I did go to the Dunwoody location. After having spent in eccess of 30 hr I now spent an adidtional 4 hrs, to be told the part that were on there had a recall the day before I got there, and that was the problem. To this day I am having issues, and cant get them to refund my money.

Tempe, AZ . The rear brakes were squeaking.

My girlfriend arrived to your shop about 30 minutes before I did. In that time, your technicians had completely disassembled all four brakes and your sales guy or manager was trying to convince her that she had serious issues with calipers, springs, rotors cylinders and pads. He quoted over $600.00 in necessary repairs for this nearly new vehicle. When I arrived, the shop manager attempted to convince me of the same. I happen to be more familiar with brake systems than my girlfriend is and declined to take his advice with regard to work that he was suggesting as necessary.

The manager refused to reassemble the brakes, stating that the rear brakes were a major safety issue due to a seal leak on the right rear brake assembly. The technician showed the defective part and a very small amount of fluid was evident at the seal however, we decided to have the work done elsewhere. Again the manager ignored our request to have the brakes reassembled and insisted on doing that portion of the work.

Feeling helpless since the vehicle brakes were in pieces in the garage and it was closing time. We agreed to let Just Brakes replace the part. We left the vehicle over night because the parts were not readily available. The following day, we picked up the vehicle to discover that the rear brake system was severely malfunctioning. The brake shoes were burning. The rear wheels heated up significantly.

We immediately took the jeep to a more reputable facility to have the brakes inspected. Just as we suspected, the new inspection revealed that there was not a need for any of the work that the Just Brakes manager suggested. In fact the jeep didnt even need new brake pads or shoes. According to the ASE Certified technicians at the second inspection shop, the rear brakes were heating up after we left Just Brakes because your technicians failed to properly adjust the settings or intentionally manipulated the settings after installing the new part.

This afternoon, I contacted the shop manager to ask for a refund and a formal apology to be addressed to me, my girlfriend and our families for his actions and for creating a very unsafe situation with regard to our vehicle. The manager expressed no interest or concern and advised me to take it up with the corporate office.

I am extremely offended that these Just Brakes employees would go to the extent of creating a safety issue by intentionally manipulating adjustments on our vehicle to secure additional work. I somewhat feel like this was an attempt on our lives for refusing to buy into this managers scandalous sales technique. It is my intention to take what ever action necessary to report this and to continue efforts to document this incident. This sales technique or practice may lead to brake failure causing a vehicle accident or worse.

The second week of September of 2004, I took my car to the dealer where the car was puchased for an oil change and general inspection. At that time, the car dealer explained to me that I needed new brakes, including new rotors and proceeded to give me an estimate of $300 for the repair. The following weekend, on September 25, 2004, I took the car to 'Just Brakes' for a second opinion and the hopes of getting the job done for less than the dealer would charge.

'Just Brakes' took a look and told me that it would cost close to $700 for the repair because I needed an entire new brake system. I was upset by this figure and I decided that I would take the car back to the dealer where I was given a much lower price quote. The manager, Dan, of 'Just Brakes' informed that since he was listing the car as a hazard to drive, that I could not take the car out of his shop until it had been repaired. When I told him that I would be there to pick up my car, he informed me that if I tried to drive my car out of his shop without having the repairs done, he would call the sheriff to write me a ticket for driving an unsafe vehicle.

When I complained that I thought this was unfair, he said well, I won't let you drive this car out of this shop. He said my only two options were to get it repaired at 'Just Brakes' or to have it towed to the dealer, which would have been very expensive. I ended up getting the brakes fixed at 'Just Brakes' because I felt he wasn't giving me an alternative.

I ended up paying 'Just Brakes' $649.85 for the break job. This should have only cost $300 as per my dealer's estimate. I feel like I was taken advantage of and I also feel that it was unfair of 'Just Brakes' to not allow me to take the car back to the dealer.

i had my brakes repaired by a serviceman at just brakes on 09/17/2004. i needed new brake pads and shoes and rotors machined. that was all done at their promotional price of 99.88. i have very little knowledge about brakes or car repair and was unaware of the repairs that mike had explained to me. he also suggested i have my calipers rebuilt because they were sticking. i agreed to the job.

after the work was complete i left for the day. i also requsted my old parts that were replaced. the next day i spoke with several friends as well as other mechanics that explained that my calipers should have been replaced at all. the evidence of my calipers needing replaced needing replaced was clearly not visible in the old parts. i then contacted mike at just brakes and informed him of this. i took a friend with me that let him know that he did work that was not needed i also requested a copy of the original receipt.

i went to just brakes again to speak with mike to let him know that i will be contacting his corporate manager mike made an insulting remark calling my boyfriend my father. he knew that the gentleman was not my father because he saw me kiss him on the lips when we came up there to bring me the money to pay for the work. i took that as an insult.

i then contacted mr. shipman the corporate manager the same day 09/17/04. i explained the situation to mr. shipman and told him i felt i was taken advantage of because the repairman knew i i was not quite sure about what they were telling needed done. mr. shipman told me that he will contact another just brakes stor and have a manager call me to scedule an appointment there to have the work that was done to my car and the old parts inspected. a few minutes later chris from the semoran blvd. location called and sceduled for me to come in the next morning and have the work inspected. i took my car in the next morning. thre were three gentleman that heard my complaint. they looked at the parts and said that they agree with the work that was performed based on the old parts. they did not once inspect the car or the repairs that were or were not done.i told them that i disageed with their observation. i spoke to four other mechanics that specialize in brake repair at other businesses and was told the total opposite just from the old parts there was no evidence of my calipers needing to be replaced.

the cost i should have paid was 99.88 and ended up paying 295.89. i feel i was clearly taken advantage of. i would like action taken against this company because i am sure they do this to single uninformed women very often.

I took the car in to have my brakes repaired. I was charged 339.00 and the very same day my brakes were squeaking. I called the next day and told them what was wrong and they told me to take the car back to them whenever i could. I did and they said they fixed the problem, once again on the same day the brakes were squeaking. I called the corporate office to speak with some one for a refund and i was told that First they wanted to look at the car again and that they would put factory brakes in my car, which they did.

However, once again on the same day the brakes were squeaking, i called the corporate office again and told them what was going on and requested a refund, the person told me that if it persisted he would speak with me in terms of a refund. I let the car run the 200 hundred miles that they told me and the brakes were still making noises, and i called the corporate office today and told them that i would like a refund and that when I changed my brakes with the dealer from where I purchased the car that I would gladly return the parts that they installed in my vehicle. The person that I spoke with said that he does not do refunds, he proposed that if i went somewhere else and it was something they did he would pay me what Just Brakes charges me, however, he would not put that in writing, he said I don't do writing. I believe that any company true to their word will be willing to put things in writing.

I explained to them that my father had been in a car accident and i was his only mode of transportation, the first time i went i was without a car for 4 hours, the second and third time for two hours.

Today, I took my 1993 Honda Accord in for the free inspection. The back brakes on the car need to be replaced and I knew it would be expensive but I had the same parts replaced on the front brakes only a few months ago at an independent shop in Indiana for $435.00 (front and back are both identical disc brakes). After sitting for a few hours, the manager Jennifer gave me an astonishing estimate of $1066.74!

Included in this estimate were 2 remanufactured calipers for $579.44! The Auto Zone store just down the block from this shop sells new calipers for under $75! When I told her that I did not wish to have the work done at that time she refused to let me have my car back stating that she was required by state law to keep it because it was unsafe and that repairs would have to be made before I could remove it.

When I insisted that the car had brand new front brakes and that I had driven it and it stopped fine, she said the only way that it could leave the shop was on a tow truck thus I had to pay a $42.50 towing ransom to get my own car back!

The emotional damage is the fact that I am now scared to death to take the car to another shop and have it checked for fear that I will face the same thing I had to go though with Just Brakes. Aside from the time and money I lost, I still have a car that needs work and I guess I will just have to wait until I can drive it someplace out of state to get it done. I will never go to another repair shop in Georgia or another Just Brakes shop anywhere!