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Laura
of Atlanta, GA, writes:
On January 23, 2000 I purchased/leased a brand new 2000
Audi A6 2.7 fully loaded Black/Tan leather vehicle. On January
31st, 2000 the automatic gear shift lever stuck in drive and
I took it back to Jim Ellis Motors to be fixed. On February
1, 2000 they called to let me know that it had broken parts
inside and would have to be special ordered from Florida and
Canada.
On February 3, 2000 I was called to pick up the vehicle. I
went to the dealership on the same day and upon inspection
of the vehicle I noticed a deep scratch on the driver side
door that was not there when I dropped the car off. I pointed
this out to the service guy and he indicated that the door
would have to be painted.
I asked to speak with the sales manager which sold me the
car to let him know what was going on and that I did not want
a damaged car with 100 miles on it. I had bought the car in
what I thought was perfect condition. I asked him to speak
with his boss and get me another vehicle with the same options,
colors, etc. I was asked to leave the car once more to have
them paint it.
Christopher (sales manager) called me that day to let me know
that the manager would not take the car back since it would
be considered used. I was asked whether I wanted them to fix
it or not. Joe the service manager called same day to apologize
and to let me know that the scratch was their fault and that
they would send it out to be repaired.
I continued to tell them I did not want a damaged car when
I paid $40,000 for a non-damaged brand new one 1 week ago.
Joe told me that they were sending the car to be painted Monday,
February 7, 2000. Joe called me on February 8th to let me
know that the car was not ready yet. On February 9th I called
Joe to check status of my car. Joe called me back to let me
know that the shop had painted the car door the wrong color!!!!!
My car is a straight brilliant black and they painted it a
brown/black color that they also have. Needless to say I asked
to speak with Jim Ellis personally. I again called his number
directly and he called me back same day. I told him the story
and that I do not want a damaged car that will now have been
painted 3 times! I want another brand new car. I do not want
and did not pay $40,000 for a damaged car.
His response was that they could not take the car back since
the paperwork already went through and I now own it. If they
took it back it would be a used car to them. I did not damage
the car to begin with and I do not feel that I should have
to take this vehicle back in less than perfect condition.
He told me that they would try to do the following: 1. Re-paint
the door again and see what I thought- Unacceptable to me
2. Possibly give some monetary compensation- No $$$ specified
3. Remove a door from another new car and exchange it for
my damaged door. Appears unethical to me. He said that they
would get back to me.
I have not heard from anyone since this afternoon when I spoke
with Mr. Jim Ellis. All I want is a brand new vehicle like
the one that I had purchased/leased with NO damage to it.
Please advise me and help if possible.
I have just received my vehicle payment statement due February
22, 2000 for the amount of $590.00. I had my car for 1 week
and they have had it the other 1 1/2 weeks. I have spent way
too much time on making phone calls and driving their loaner
car (VW Passat, cranberry color). I am very unhappy with their
level of customer service and do not feel that they are doing
the right thing.
Laura is asking for too much. A scratch in the door does not
equal a new car. The dealer is trying to resolve the problem.
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October 12 2008
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