Jim Click Automotive Team

I purchased a 2007 Quest in January of 2007, before we even drove the car off the lot the battery was completely dead. Wouldn't even take a boost. The dealership replaced the battery but I have had two more go dead since then. They said it is something about the heat in Arizona but if that is the case shouldn't someone install a battery suited for this environment? After all it was sold here in Arizona.

I have had to replace the break pads about 6 times. The rotors have been resurfaced 3 times replaced and resurfaced again. The service technician told me that starting around 2005, that car manufacturers have been under pressure to get fuel economy down and the brake weight has been reduced as well as the design of the calipers. This causes the rotor to super heat under normal braking and then once it cools it warps causing the vibration you feel when braking. He said it doesn't matter how you drive it happens the same way. The only thing you could do to counteract that would be to use after market rotors with the holes drilled into them and replace the calipers.

Oh my favorite is the "special" power steering fluid that the dealer has to perform. I had my transmission serviced at the dealer and the service cashier told me it was 159. So I told them to go ahead and do it. Then the service adviser came back and told me it was actually over $300 but they gave it to me for the price I was quoted. I have spent over $3000 on a vehicle that is just over 3 years old.

1) Own a 2006 Hyundai Sonata. Everytime I have taken it in for service and/or recall and/or problems I have never been satisfied with the service. I happened to note that when it was less than 6 months old, the visor on the driver's size wouldn't stay flush against the ceiling. I told a Jim Click rep about this, and upon returning my car after service he said they checked it out and nothing was wrong! Then when I took it in for a recall in 2008, the visor by this time would just hang down in front of my forehead and upon once again mentioning this, the rep interupted me and said...oh yeah...we've had problems with that! Why did I have to suffer through additional months in the beginning and wait until Hyundai actually had more than 1 complaint???? 2) When the car was nearly a year old, I remember driving and I heard a thunk-like sound and it felt like my foot which was on the accelerator/gas had dropped and gone thru the floorboard of the car! That's what it felt like. Well, I soon found out that what had happened was that the area around the foot pedal had ripped. It's as if there was a hollow spot when it was down at the factory or there was a bad thread that finally tore. Needless to say, I now have an area that is town which outlines the foot pedal, and NOOOOO this is not caused by me wearing high heeled shows/boots. I am 51 yrs. old and have driven for aquite awhile and have NEVER, EVER had this happen in any car that I have owned. The carpet has never torn in this way. When I reported it to Hyundai, they said they would look into it, and then told me that it couldn't be covered. 3) The airbag sensor on the front passenger side never worked correctly and I mentioned this to Jim Click in the first 3 months, but again, was told here was nothing wrong. 4) My husband and I owned a 2001 Hyundai which Our eldest daughter now drives. We did not have near the problems in service with her car and she loves it. After the service we have received on this 2006 Hyundai, we doubt that we will purchase another one.

We purchased our 2002 Hyundai Elantra GT because of its warranty and the fact that new vehicles don't have many problems. This has not been the fact. The check engine light comes on constantly but the dealership says the gas cap isn't on tight enough despite it being replaced once already. The sunroof isn't used any more as it has been in the shop twice for falling off its track.

The thermostat clogged up and had to be towed to the dealership to be fixed. Now the headlight switch is defective to the point that the parking lights and interior dash lights flash on and off as you drive down the road. So far, all work has been covered by the dealership, but I would have rather purchased a reliable vehicle than to have to be without a vehicle that's in the shop under warranty.

On 9-10-04 my 2003 Hyundai Tiburon would not start. I had it towed to the dealership on Sept 11th. I then picked my car up on the 14th of September. That same afternoon, the car would not start! It was doing the same exact thing it was when I had it towed in. I called Bruce who was taking care of my car at the dealership and let him know that the car would not start and that it was doing the same exact thing it was when I had it towed in the first time. I then had it towed back to the dealership on Sept 15th. I just picked up the car on Sept 25th. I tried to drive it on the morning of the 26th and the check engine light came on and the car died not even 50 yards from my driveway.

I am so incredibly upset with the service I have received and the pure fact that my car is still not drivable after being at the dealership for 2 weeks. When I picked up my car this last time my car had been left out in the rain for two days and they didn't even care enough to wash the windshield and there is a scratch in the drivers side window tint. After paying the $43.99 to get the car washed it now has to go back to the dealership where it will come back filthy again.

Fortunately, my wife was able to pull to the side of the busy interstate without causing an accident. At this time the vehicle was towed to Jim Click Dodge in Tucson, Arizona.

We were advised the due to poor maintenance we had a sludge buildup which lead to the oil pump failing and ultimately to the engine failing. Mileage on the vehicle at this time was $65,499. We paid $5,550 for a new engine as we were told this would not be covered by warranty. July of 2003 while making a road trip we had almost the same incident happen; however, the vehicle was still driveable. We found a mechanic that advised us we would need a new oil pump. After paying $950.00 for repairs, $365.00 for a rental car we picked up the vehicle and it ran worse than ever.

The mechanic told us the vehicle was safe to drive, so we returned home with it. Once home we took it to a local mechanic that advised us that we would need a new engine. We now have invested an additional $266.00 to have the vehicle towed back to Jim Click Dodge in Tucson, AZ., to be advised that we would have to produce all maintenance records to determine if it will be covered by warranty. Current mileage on the vehicle is 91, 749. Producing these maintenance records will be next to impossible as we moved over the course of the past year and either packed or destroyed a lot of paperwork. We did not have the maintenance work done at a dealership as we did not live in close proximity to a dealer.

In June we came to the end of our lease agreement and decided to purchase the vehicle (since it hasd a new engine). When I called Jim Click to ask about the warranty on the second engine I was told it was 3 years/36,000 miles. Last Friday, August 1, 2003, I called Jim Click to ask for a copy of the Terms and Conditions of the Warranty and was advised it may take a few days to find the warranties on a "remanufactured engine"; however, they would get it to me as soon as possible. I was shocked and stunned to find that I paid $6,000 for a remanufactured engine when I thought I was receiving a new engine.

Purchased a 2002 Dodge Durango, brand new. I have had it in the shop 5 times with Air conditioning complaints. Twice they said nothing was wrong and on the other 3 times they fixed or replaced parts. On the last time I was there they had said nothing was wrong. I had explained to them that the air was not blowing properly from the side vents and that it took a very long time to cool down, and still did not cool as well as other vehicles. I compared my Durango to another 2002 Durango on the lot in which the air worked properly.

I asked the mechanic to compare my vehicle to the new one, his reply was "Yes your vents do not work as well as the new one, and yes it does seem to take along time to cool, but I can find nothing wrong and we will not do anything about it." I spoke with Daimler Chrysler and there response was "There is nothing wrong with your Air Conditioner, and go get an attorney if you want"

As briefly as I can, I have repeated problems with my console air vents breaking. I purchased this vehicle new @ Courtesy Mazda in Tampa, July, 2001. Every one of the 4 has broken once and 2 of them have broken twice. The headliner was coming down in 2 places(one has been fixed, the other I'm told cannot be fixed), emergency brake was noticeably ineffective only 4-5 months after orig. purchase, the vent on the passenger's side feet intermittently falls off, the upholstery behind driver's side rear fold-down seat keeps coming apart. A hexagon head screw came loose in my steering column which caused the steering to temporarily lock up.

The dealership has damaged the dash 2 separate times when replacing the vents, I have had appointments delayed or I have had to cancel them, due to the fact that the dealership has not been able to work on my vehicle, due to lack of technicians I am told. Work has not been put on the work order, so when I pick up vehicle, not all work has been done. Mazda corp. seems to think the answer may be to go to another dealership...there are no others in Tucson. I am told by one person it takes 3-5 days for a part to come in & 7-10 days by another.

Both times the dash was damaged, I had to bring it to the service advisor's attention before driving off the lot.(one advisor,Gary, claimed he left a note in my car stating this...there was no note. Overall, most of the people I have dealt with have an indifferent "accidents happen," "go somewhere else" attitude. Also, I had to ask for a receipt for the work done on the last visit...I was told itwould have to be sent to me because of something having to do with the paperwork not yet received from the rental car company. I was given, upon request, something that shows I had work done & what damages or missed work happened.