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Jiffy Lube - Damage Allegations

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Jiffy Lube • Jousting with Jiffy Lube   • The Company's Pledge   • If All Else Fails --- Consumer Complaints • Alleged Damages • A Consumer Victory • Billing & Pricing • Inside Jiffy Lube

Cynthia of Hudson, MA May 4, 2009

My husband brought his 2006 Nissan Altima to have the oil changed on April 24, 2009 the car was parked in the driveway the entire weekend and I noticed Monday that there was oil on the driveway. When he came home I told him about it and he parked the car in a different section, low and behold the next morning there was oil under the car. I brought the car back to Jiffy Lube and explained what happened. They looked under the car and said it was just some oil that was spilled on the frame and the cleaned it "up nice".

My husband drove the car to work and when he came home parked it where he normally does and next morning more oil. I took the car back down and told the mgr. we wanted them to put a new filter on because my driveway is getting ruined never mind that the car is leaking oil. He checked it again and this time cleaned it with a "super-duper" cleaner and I left not happy with the situation.

We went away for the weekend and when we got home my husband checked under the car and more oil. I called Jiffy Lube, spoke to the manager and he assured me when I came back down again (3times) not including the original oil change trip, he would change the filter and take care of it. I brought the car back in today 5/4/09 and the manager looked at the car and told me its not leaking!!!! I told him I wanted it changed and also a refund for the inconvenience of having to go back 4 times. He told me he couldn't give me a refund but would give me a credit for a free oil change next time, like there would EVER BE A NEXT TIME!

So I left Jiffy Lube with a leaking car, and a breach of their warranty. I drove straight to the District Court House and I am filling the papers out as I speak to file a small claim against Jiffy Lube Oil in Marlborough Ma on Maple Street. I will be suing for the damage done to my driveway, because I have to get it power-washed, the cost of the filing the claim and also for a refund of the original charges, if I could sue for inconvenience I would but I know that is not considerable damages. I am taking my car to another mechanic and will have that witness testimony along with the pictures of the oil spots on my driveway. This could have all been handled so differently if they had just changed the filter the first time I went back, I was even asking for a refund at that point. So my lesson in this is take the car to a reputable establishment, one that will honor and stand behind there warranty.

Les and Barb of Omaha, NE April 27, 2009

Totally ruined my transmission!! Took Impala in for service and they flushed it. It was higher mileage too, which should never be done. Transmission has to be replaced!! No longer shifts and drives correctly. wish we had read the internet sooner about them.

Deborah of Port St Lucie, FL April 27, 2009

My kids used a gift card we received and took their car in for a simple oil change. After Jiffy Lube finished, my kids got into the car and the oil light was on. Jiffy Lube came out and "fixed" it. 20 minutes afterwards, the car overheated, spewed antifreeze all over the side of the highway and the engine seized. I called the repair shop where they denied touching the cooling system but in the next breath admitted to checking the fluid levels. The manager asked me if I didn't think this could be a coincidence??? You've got to be kidding me!

They wanted me to pay for a tow from another county and then they would check and see if it was their fault. Like I would give them a chance to screw something else up? The manager refused to take responsibility and is punting to the owner. I simply wanted a refund for the oil change. Now I'm going to demand a refund for the new repairs. I'm also contacting corporate headquaters now and filing a complaint with the BBB.

Lawrence of Kettering, OH April 23, 2009

I took my wife's car to be serviced at Jiffy Lube. After getting the oil & lube, upon leaving,I saw 2 lights on on my dashboard.I went to Advanced Auto and had them pull up the codes on the car. One code was "intale air high temp", and the other was "trac off". I "googled" the problems and found that the Trac Off code caused the car to shift VERY hard, which it did. Diagnostics didn't zero in on the exact problem, but did list many possibilities. Costs varried from 40 to over 2,000 on the traction problem.

I thought that since the information said that some codes caused other codes to appear, I'd check the Intake high air temp first, glad that I did! I did a visual check under the hood, looking at the intake, and found that the sensor wiring was cut. Cut clean with wire cutters. I took apart the P-J connector, forced it apart to get the wires out of it, reconnected it, and the light was still on.

I looked further and found that the wiring was also cut at the harness bundle. I repaired this also. I went again to Advanced Auto, had them pull up the codes again, reset them , and the car has been fine since. I am not looking for compensation, because it only took 2 hours of my time, some electrical tape, and 2 wire nuts. I do know now that noone in my family, nor my friends, will go back to that chain. I also belong to 3 different fraternal organizations which collectively number close to 4000 members. I will be sharing my story with them.

M. of Sandy, OR April 22, 2009

Took my car in for an oil change. of course it needed "other things" - air filter & some valve. On my way home the car started making this terrible screeching noise. We thought it was the serpentine belt so we had that replaced. The noise continued, so in an effort to keep the noise down I was continually riding my brakes & keeping the RPM's up to 1500-2000. Finally after 2 weeks we took it to a dealer! WHOEVER had disconnected a hose for whatever reason FORGOT to reconnect it. This in itself may seem a little petty, MAYBE a simple mistake of forgetfulness bit this is the SECOND time in different vehicles in DIFFERENT states! JIFFY LUBE TRAIN YOUR PEOPLE! Yes, I would like the money back for a belt I didn't need & the cost of taking it to the shop, now I will also have to replace brake shoes as well. More & more people are telling others to stay away from Jiffy Lube...now I will be one of them!

Brent of Montesano, WA April 15, 2009

Brent of Montesano WA (04/15/09)
A few days ago I reported that my engine seized up less than five minutes after leaving #2072. I am glad to report that Jiffy Lube has stepped up to take responsibility. They are repairing my vehicle and and replacing the engine. District Management has been very up front and helpful. Look forward to getting our van back in a few days.

Brent of Montesano, WA April 13, 2009

Brent of Montesano WA (04/13/09)
Went to #2072 in Olympia, Washington yesterday for an oil change on my 2003 Mazda MPV. Three minutes after leaving the oil light came on. I called Jiffy Lube to tell them I was diving back. about a minute later the engine seized up! The manager asked where I was. By the time he reached me, he said it was easy, All he did was follow the oil trail from my van.

After speaking with his D. Manager, I was told that I would be given a ride home with my family. Because the car rental company they work with is closed on Saturdays. I kindly told the manager it was in his best interest to get me a rental vehicle from another place. His D. Manager said ok. The van is at a repair shop. I look forward to having my van fully repaired. That is what I expect. After all, it only took Jiffy Lube less than five minutes to destroy the engine.

Josephine of Chicago Heights, IL April 2, 2009

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