Complain about a product or service

Jiffy Lube Billing & Pricing Disputes

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Jiffy Lube • Jousting with Jiffy Lube   • The Company's Pledge   • If All Else Fails --- Consumer Complaints • Alleged Damages • A Consumer Victory • Billing & Pricing • Inside Jiffy Lube

Randy of Merced CA (07/25/08)
late last year i went to jiffy lube for an oil change. i was advised that i was required to buy special high mileage oil since my vehicle was over a certain mileage. when i got home i discovered that the person there did not read my odometer correctly & overstated my mileage by over 10000. miles. i complained and was given the run around, was talked to rudely and baited until i was yelling at them.

i do not like being tricked and cheated. i wound up paying about twice as much for a simple oil change. i verified that with both goodyear and firestone who offer oil change services in merced, and they told me special oil is never needed, especially on high mileage vehicles because it makes little difference. jiffy lube over charged me between 10 and 15 dollars, & many hours of trouble trying to get a refund, which was refused.

Tara of Austin, TX July 8, 2008

Tara of Austin TX (07/08/08)
The oil change worker that I presented my 19.99 coupon to charged me 49.70 for an oil change. He asked if I would like to upgrade to a synthetic oil that would last 5-6K miles and it would only be 26.99. So I said ok. He then told me that he changed the filters and still knocked off 13 bringing the total to nearly 50 after I continually told him NO to all other services since right now is not a good time for me financially and I would come back later.

Danny of Bensalem, PA June 22, 2008

Danny of Bensalem PA (06/22/08)
i sent my wife to get an oil change for our 2007 mitsubishi outlander, and i had said to her i just wanted a regular oil , and they kept on pushing her specialty 4x4 oil which is not needed for that car according to the manufacturer. and cafter she had said no to the specialty oil, they did it anyway. just to charge her more.

they charged twice as much for it, after they were told not to. THEY TAKE ADVANTAGE OF WOMEN

Mary of Fern Creek, KY May 13, 2008

Mary of Fern Creek KY (05/13/08)
Was not charged the price listed for a Oil change I was Told the price changed the day before i was ripped off.oil change and filter i was charged 69.97 for my 2003suzuki XL7 2.7L 6CYL dealer nevered charged me that much. Iwill never use this service again.

Dawn of Winder, GA May 3, 2008

Dawn of Winder GA (05/03/08)
Said they were giving me a coupon book that I didn't even want and then billed me 3.00 for and charged an additional 3.00 fee called customer appreciation. They essentially stole 6.00 from me after the did their over-priced oil change.

Mark of Madison, WI March 2, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |