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Jeeps look good but under that brawny sheet metal, they're Chryslers.

Ronald of Modesto, CA January 29, 2007

Ronald of Modesto CA (01/29/07)
On January 8, 2004 I purchased a new Jeep Grand Cherokee Overland, which I was reluctant to buy because of the poor history of Fuel economy I had read about. The salesman, Jason Fisher, passed me off to the sales manager, Neal Dow, and two other sales/business managers. They all assured me that my information was wrong, and assured me that I would get better gas mileage on the Jeep, then I was getting on my current Minivan of 16-18 MPG.

I returned a few weeks later to complain that I was only getting 10 MPG. I mwas advised to be patient for at least 2000 miles for the engine to loosen up. At 2000 miles I was advised to wait until I hit 4000. I have repeatedly contacted the sales managers, service managers, and finally the owner. I am now past 9000 miles and still getting the run a round with excuses.

I have been accused of not knowing how to do the MPG calculations at one point, that it was a result of my not topping off my gas tank (which is illegal in CA). They continue to insist that my Jeep is OK, and have no idea why the very poor gas mileage. I pointed ou the thick soot on my tail pipe, whci I mwas advised was a sign that my carburator was adjusted to rich...but they brushed that idea off. The new service advisor, Chris Ramirez, advsied me the other day that he had the same Jeep, and was getting 22 MPG, not 10 like me.

I feel like I was lied to in order to close a sale, and the fuel econmy promised was greatly exagerated. There only fix has been to offer to take it back as a trade in for another vehicle, but at my loss. I will be taking the loss in depreciation, plus paying the sales taxes, etc., again.

Allison of Pacagoula, MS January 25, 2007

Allison of Pacagoula MS (01/25/07)
I also have had both front window regulators go out on my 2003 Jeep Grand Cherokee. The passenger side went out about 2 years ago and in the past month, the driver's side went out. Not only has mine done this, but 3 other people that I know who own Jeep Grand Cherokees have had this happen to them as well. I also called the company to see if there was a recall and of course they denied. This seems very strange to me that there is no recall on the window regulators when 4 people (including myself) have had this happen to them.

Lisa of Duarte, CA January 22, 2007

Lisa  of Duarte CA (01/22/07)
I own a 2001 Jeep Cherokee and am having ongoing transmission problems. The first was back in 2005 at 63k miles, the transmission would not shift into gear. I took it to the Jeep Dealer; the technician diagnosed it with a faulty governor & transducer selonoid which was repaired. Now at 87K miles I am having the same problem. When I took it to the dealer and explained the problem, the Service Manager did not seem surprised.

He said, we are having a lot of problems with transmissions & window regulators. Needless to say, my car remains in the shop with no end in sight. I now have to rent a car in order to get back and forth to work. Speaking of window regulators, I had to replace both driver & passenger regulators back in 2005. They both broke about one month apart costing me 375.00 each window.

I contacted the Chrysler Cooperate office at 800-992-1997 on 01/22/07, spoke with customer service representative and explained the above. The female was very nice, asked me what I would like for Chrysler to do. I requested reimbursement for out of pocket expense such as warranty deductible and or partial reimbursement for the window regulators. The woman apologized and stated there is no record of their product having this problem and that there is nothing they can do. Ultimately I am left with a 30 thousand dollar lemon. I do not recommend nor will I buy another Chrysler product.

Earl of Coatesville, PA January 13, 2007

Earl of Coatesville PA (01/13/07)
Sludge complete engine failure on my 2002 jeep grand cherokee after 72000 miles.

Margitta of Englewood, FL January 9, 2007

Margitta of Englewood FL (01/09/07)
My Jeep's freeze plug blew out 3 weeks ago. Then another blew out last week Each time it sprayed 200 degree antifreeze oil all over the Engine and the hood and compartment. Every time I start the car,it smell like it is over heating. I asked the dealer to clean the engine, he said Chrysler has to autorize it.

I call customer service. They told me it is a maintenance problem. Since when do you maintain a Freeze plug it is a defect,and they fixed the plugs for free. they claim they don't know what is causing it. so now I have a car that smell and may break down at any time.

I asked them if it is a defect under warranty and they fixed it, since the defect cause the oil to spry it should be covered to clean up the car. They said to bad, that is their policy. I guess Ford Chevy or Toyota will be in our future purchase. that caused other damage

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