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Jeep
Jeep Grand Cherokee
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Jeeps look good but under that brawny sheet metal, they're Chryslers.

Michele of Port St. Lucie FL (05/21/07)
We have a 2005 Jeep Grand Cherokee with 32,000 miles on it that had the check engine light come on. Transmission was being hesitant. Scheduled dealer appt. and 2 days before, trans. gave a loud clunk and stopped working. Towed into the dealer and was told Chrysler declined warranty work until WE paid for and had a full transmission fluid change including filters, for 332. Because we didn't have this done, the trans fluid lost it's prime. I know of vehicles with 100k miles on them that haven't had service and run like clockwork. I asked, if it lost the prime, where did the fluid go? No answer. We are now doing service at a private garage to see if this fixes problem for 100 instead. If it does not fix problem, we will get out of lease early, pay penalty fees and NEVER buy another Jeep / Chrysler. Funny, our 1986 Jeep CJ 7 is immaculate and runs beautifully. Ever since owning Jeep Grand Cherokees (2000, 2003 and 2005), we have had problems. No more. Done. Going with an import next.

Ben of Bothell, WA May 20, 2007

Ben of Bothell WA (05/20/07)
We are leasing a 2006 Jeep Commander we traded in our Jeep Liberty on it as we need the room. This Jeep Commander has stalled out on my wife while backing ouy of the garage.

Christopher of Wauwatosa, WI May 16, 2007

Christopher of Wauwatosa WI (05/16/07)
I bought a 2007 Jeep Commander Sport while driving the Vehicle it stalled out and started jerking. The Commander also on occassion will stall out and then lunge forward while trying to make a tight turn into a parking spot. On Two occassions I almost struck cars the were infront of me that were parked.

Christopher of Wauwatosa, WI May 16, 2007

Christopher of Wauwatosa WI (05/16/07)
I bought a 2007 Jeep Commander Sport while driving the Vehicle it stalled out and started jerking. The Commander also on occassion will stall out and then lunge forward while trying to make a tight turn into a parking spot. On Two occassions I almost struck cars the were infront of me that were parked.

Bob of Brooklyn, NY May 16, 2007

Bob of Brooklyn NY (05/16/07)
On April 14, 2007 I brought my 2007 Jeep Compass to Manhattan Jeep Dodge Chrysler in New York City for a 6k mile oil change. The total charged for this service was 135 before labor expenses were dropped after I complained of the high charge. The invoice which I regretfully paid was 85.72 which is still outrageous for a simple oil change.

The service advisor indicated the high charge was due to the use of special oil and labor. When I informed the advisor that Jeep dealerships in Brooklyn, New York specifically Kings Plaza Jeep only charges 39.95 for the same service, he insisted that these Jeep service centers were putting the wrong oil in the car; this was an absurd response.

My annoyance with this situation compelled the service director to look into the charges while giving me a 40 credit toward my next service visit. He also mentioned to fax him any documentation that would prove my argument and he would refund the difference. On April 16 I faxed the service director a copy of the oil change receipt from Kings Plaza Jeep.

The fax clearly shows a 39.95 charge for the same service and oil as performed and used by Manhattan Jeep. The fax also showed what Bay Ridge and Garden City Jeep both charge for a 2007 Jeep Compass oil change; both under 40 using the same oil. In addition the service director was provided a copy of a 29.99 oil change promotion certificate, which I received from Manhattan Jeep after purchasing my vehicle from them several months earlier (I didn’t have the certificate with me at the time of the service).

Needless to say I never heard back from the service director so I called him a week after sending the fax. Apparently annoyed I called him, he was abrupt and said he would credit my credit card 40. As of today I have not received a credit or a returned phone call from the sales manager who I advised of this situation or the owner of the dealership who I left a message. Do not do business with this dealership.

Besides overcharging their customers for simple services their customer relationship skills are poor and they do not keep their word, which for me and I’m sure other consumers is more valuable than 40.

Paula of Chicago, IL May 13, 2007

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