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Consumer Affairs


Is this your Business?

JDS Auto Clearance Center

Marietta, GA


Consumer Complaints & Reviews

This is a great place to buy a car. I came to JDS Auto Clearance lot about a month ago and purchased a 1999 Mazda Tribute with 125k and was extremely happy with my purchase. I put $1,200 down and left with my beautiful SUV. I made a couple of payments and it drove great for about six weeks. I was satisfied with my purchase and then it started making a loud noise without warning. I called to speak to the owner and it took a couple of days to get in touch with the owner, Keith. Once, I had the vehicle towed to their shop and I was told that the timing belt was bad and the repair was to be about $750.00.

Keith was non-committal towards helping me with the repairs at first, but once he was informed of how new the purchase was, he agreed to fix it for free. I have to say I was definitely surprised that he agreed to take care of this entire repair bill. Keith is a fair guy. Even though I bought the car as is, he still fixed it. Thank you, Keith. I will buy all my cars from you in the future.

I recently purchased a vehicle from JDS and everything seems to be okay for now. At the time of purchase, the owner noticed the vehicle needed a little work and stated he would correct it before I pick up the vehicle, he did. He also told me that he would fix this minor interior component once I get it and they would install it free of charge. The car was given a nice exterior detail, the service and treatment was respectable also and as all human beings, we are not made perfect so things can be overlooked at times in life.

So, my main concern with doing business with anyone is their integrity, standing behind the product or service being sold and keeping your word. I haven't had the vehicle very long at all so I can't speak yet of its reliability, but I can say so far JDS has kept their word. If this kind of relationship can continue then it would be no question that I will continue to do business with JDS. I also would like to say that I do not plan on giving them any reason to shut off my vehicle either. Silver MB '98, thanks Keith.

They never work with customers when it comes to financing. They have poor customer service. I would rather do trade with Osama bin Laden than to go to this place. They are rated F in the Better Business Bureau. There are more complaints about this place than they are good. If I had a son or daughter who was getting their first car, I would not recommend this place by any means.

The owner is rude for a reason, he wants your car back so he can make another profit in down payments and first week payments. They will not give you any kind of warning about repossession and they will GPS your car and shut it down on the freeway just to pick it up. Believe me, I'm a third generation truck driver and any car that dies out on a road due to an owner flipping a shutdown switch is considered a murderer in my eyes, because that's encroaching traffic.

The salesman will lie to you and their owner is the biggest crook in America. I am issuing a boycott on this business so future customers will not purchase any vehicle from these people. Consumer Report and Youtube will be getting record on this business, because no car industry should treat their customers like trash when they've made a commitment to pay for their car.

I purchased a 2006 Town and Country van from JDS in January 2012. I went to get my new tag for the vehicle after receiving a phone call that the title had been transferred. The emissions expired a couple of days before and in going to the tag office, my engine light had come on. I called JDS and spoke with Keith. I told him about the expired emissions and that the engine light had come on. He said to bring the car in and they would take care of it. After waiting for a couple of hours, George told me that the car needed a new catalytic converter. I went over and spoke to JDS and Keith said that he would take care of everything. He did just what he said he would do. I now have a vehicle that passed emissions and I have my new tag! I cannot express how much of a delight it was to deal with them! Craig was great in dealing with when I purchased the car. Keith gave me a great price for my car that I traded in and then he had my van repaired and George got the repairs done! I highly recommend them.

I purchased a car from JDS in January, for my daughter. The car was fairly priced, and appeared to be in great condition. I took the car on a test drive, and agreed to purchase the vehicle. After taking possession of the car, I noticed a banging within the transmission, and called Keith immediately. Even though I purchased the car "as is", no warranty, when I called Keith, the owner, he told me to bring the vehicle back, so his service team could take a look. They worked on the car, and determined that it needed to go to a transmission shop. To sum up, JDS stood behind the vehicle, and fixed the transmission at their own expense. The car continues to run great, and I am a satisfied customer!

I notice that all of the good reviews are in caps. That's how you know that it is actually JDS posting these good reviews. I went to look at a car I saw online. Little did I know I was going to a junk yard? This is the most unorganized car lot I have ever been to. Do not waste time!

I don't know where to begin. I purchased a Honda Civic on 10/30/2011. I paid my down payment and my first installment. The day after that I received a call from the owner Keith saying that I did not have car insurance. I told him that I did and that I would contact my insurance company. My insurance company called JDS on three-way and informed them that my insurance was intact. The owner then asked for them to fax proof. I had Geico fax proof three times and I have email confirmation. When I called back, I was told that they had received nothing and that I was a stupid liar. I then raised my voice and told Keith that he could not talk to me that way, and that I was a paid customer. He then cut my car off and told me that I needed to learn that I was a fool. He proceeded to hang up the phone on me.

I called Geico back and they placed another three-way call and sent an email. Keith then looked at the email and said he did not want the letter and that he was repossessing my vehicle. I then had no way home or to get my children. I missed the next day at work because I had no car. I went to JDS on the next day (12/14/2011) with my dad and he proceeded to insult me and tell me he would never give me my car back. I called the police and filed a police report. He and his wife are totally disrespectful. They use the GPS as a weapon to control people. Now they have taken my down payment and won't return my vehicle. He called my out of my name on many occasions and he is arrogant. We are going to court.

They sold me a car with failed emissions (emissions failed earlier on the day of the sale). They gave the lien to a new lien holder, but repossessed the car saying I was late on my payments (no one ever called me). I could not register the vehicle, so JDS made me an appointment to get the vehicle up to code. But when I arrived, they claimed to not know what I was talking about once they recalled I was there for they still couldn't do anything, because they did not have a technician on duty that day. I asked for a loaner car, and did not get one so I had to drive home (Lawrenceville 50 miles away) without any resolution.

Today (12/10/11) I went back and there were 4 people there having similar issues as myself. And a new customer was there trying to purchase a vehicle. She was advised not to by me and others because of the issues we were dealing with. She mentioned it to the sales woman Vickie and she refused to give me a loaner vehicle while my car was being prepared. So, I had no choice but to leave in my vehicle!

JDS auto clearance is a great place to purchase your vehicle. I give JDS a 5-star rating because the employees and business are just outstanding. I purchased my vehicle and JDS did for free the things that needed to be repaired. Most dealers who sell cars as is would not have done that. That just goes to show that at JDS auto clearance, they take pride in the service they give to the public and they really stand behind their product. I also want to say thanks to the employees for giving fast and friendly service. You all rock!

I bought a 1997 Toyota RAV 4 from JDS Auto Clearance. I was initially given the price of $3999. However, since I was doing in house financing, the price tripled. Additionally, I was told that the down payment was $1000. Then, at the time the transaction was being made, it was then I noticed that the down payment was changed from$1000 to $1300. The partial down payment I left was $500. There were two other partial payments at $400 each.

On or about the 20th, I received a letter from Vehicle Auto Finance company which indicated that my account was now transferred. It was stated that I was to make payments to them directly. However, I was going to be a bit late with the last $400 payment. I called JDS Auto and spoke to Keith, the owner. I told him that the account had been transferred but I had one final partial payment to make. I asked whether it needed to be paid to JDS or VAC because I was going to be a little late. Keith started to yell. He went on and on about his responsibilities and rambled on and on that he could not make an exception. I explained my circumstances once again. He said to bring in whatever cash I had and postdate a check for the remainder. He said he would hold it until the 31st of October. I mentioned to him that I was afraid to do that but he indicated that there was no other way.

On the morning of the 22nd of October, I went to JDS Auto and paid $100 and wrote a postdated check for $300 to be presented on Oct. 31. However, JDS broke their agreement and presented the check to my bank. The check came up against my insurance check and both bounced. I called JDS Auto to complain and his wife said that I needed to speak with the "owner". I left a message for him to call, he did not call me back. I called the next Saturday and spoke to someone else in the office (a female) who gave me his cell number. I called Keith and told him of the issue. He indicated that they can not be responsible for a postdated check if they were not aware of it. I told him that he had been aware since it was an agreement between he and I. I asked if he could consider the $100 in fees I received that would lower the amount of the $300 check. The line disconnected. I called back and no one answered. I called the office back and left a message. A week later his wife called. I was unable to complete the conversation as I was not in the position to discuss the matter. I called back that same afternoon, and the day after and left a message. No response to either of the calls.

On Thanksgiving Day, the car would not start at 8:30p. The next morning I called JDS and left a message. I received a return call from Keith, the owner, for the first time. He was yelling and extremely rude. He indicated that the car was disabled because I had bounced a check for $400. I corrected him and reminded him of the circumstances. I asked once again if he could consider the $100 in fees that I incurred and he said that he did not have the information in front of him to make a decision.

My daughter called me to say that someone came by her home and picked up the car. I called JDS Auto and left two messages, no return call. I am going to my attorney Monday morning. I can't do anything about the nasty way that they speak to their clients but I believe that there was no effort on their part to resolve the matter (mediate).

I have had this car for one month and I am very dissatisfied. I was not told of the warranty. The Auto Finance company has no grace period and speaks to customers in a very unprofessional way. I had to pay to have the car repaired and only had the car for 2 weeks. I just want my money back. And someone needs to look into used car sales at this dealership. I will be filing a motion with the state of Consumer Affairs regarding their unfair selling tactics. Thanks.

Before I went out to Marietta to this car dealership, I was very skeptical of JDS Auto Clearance because of the inexpensive advertising I see from this place. The cars are always marked very low and priced lower than any dealership in Georgia. "URGENT BLOWOUT CLEARANCE SALE", sounds way too good to be true! I am used to going someplace and finding out a deal is just that way, but I decided to check it out. I saw an ad for a 2006 Honda Civic Hybrid with 120,000 miles for only $7,199. This is extremely cheap compared to the other dealerships asking close to $8,000 for the same car.

I gave the place a call a couple days ago and asked about the vehicle. They told me it was extremely nice; to come on out, and take a look at it. I had owned a hybrid before, so I knew a lot about them and knew what to expect. I was pretty skeptical of the low pricing. I decided to take a drive out and check it out. The pictures looked very good showing every angle of the car, and their website looked extremely professional.

I live in Atlanta, GA, so I drove about 30 minutes to get to Marietta. When I got there I met with Brandon. He was a young guy, but extremely knowledgeable. He knew all about the CVT transmission and the MPG; any question I asked, he was able to answer. So, I took it for a test drive, and was very impressed. It drove like a new car! I knew it wouldn't be there long. I told him I was getting an insurance check from my car that had been wrecked a couple weeks ago. He suggested putting a small deposit to hold it until my check came. I did and I just picked it up today. They detailed it for me and I am very happy! Thank you so much JDS AUTO CLEARANCE, and thank you Brandon! I love my new car! I will be telling everyone!

I just bought a van from there! WOW! What a pleasant surprise. I was skeptical of the place because of the advertising I always see about this place. "Emergency Clearance Sale", sounds so much like a too good to be true deal. So, when I decided that I needed an Odyssey Van, and I had enough money, I decided to give the place a call. This morning, I asked about a 2004 Honda Odyssey that was on Craigslist for about $7,900.00 lower than every other dealership I had called. I was already skeptical because of the pricing.

I live in Sandy Springs. Anyway, I went out there to Marietta, and I was totally surprised. I bought the 2004 Honda Odyssey EX-L Leather, with DVD entertainment, with 112,000 miles for $7,900.00. I still can't believe it. That price is just too cheap.

THIS JDS AUTO CLEARANCE OUTLET IS A GREAT PLACE!

Purchased a Volvo; I was told the car had a new battery, and would not pass emissions until it had been "cycled" for a couple of hours. A couple of hours turned into three days. During this time I was given two loaner cars, both of which broke down before I even got home.

I was told first that the car wouldn't pass emissions because of the battery. Then they said it needed a new gas cap. Then it needed a valve. Finally, they said it was a sensor (or maybe 2 sensors).

I called the owner, Keith. I told him that he had failed to comply with the written agreement, and I wanted to cancel the deal. He became very abusive, calling me stupid and taunting me about buyer's remorse.

The car was delivered to my home 30 minutes later with a clean emissions report printed out from their facility. The first time I started up the car, I noticed that the "check engine" light was on. I had it checked out; learned that the catalytic converter was faulty and a repair costing over $1500!

I don't believe for one minute that the catalytic converter randomly failed after they delivered the car to my driveway.

I went to JDS AUTO CLEARANCE and was totally surprised at the atmosphere. WHAT A BREATH OF FRESH AIR! No hassle, No pressure, layed back attitudes and cars priced lower than I could immagine.

I bought a 2005 Dodge Neon with 100k for 4300.00.

I will be back!

You folks took great care of us! I just wanted to take a few minutes this morning to say how wonderful my experience so far with JDS Auto Clearance Outlet has been. I needed a good used van for dependable transportation; looks was not too important but I did not want something that looked like it had traveled across the Outback of Australia either.

Andy showed me a couple and I finally decided on a gold 1999 Chrysler Town and Country. It was extremely clean inside and out and so far (knock on wood) that old girl is running like a charm! It rides better than my Sebring convertible! I have already mentioned to an out-of-state friend of mine about my experience and have given her all of Andy's contact numbers. She will need a van for her group home as well. I asked Andy if you guys would do short-term financing as my friend would need to do that. I told Sandra to call Andy and get some details so hopefully she will be doing that.

I went to JDS Auto in September 2009 and financed a vehicle through their buy here pay here program. Around July or August 2010, Vehicle Acceptance Corp. contacted me and advised me that they were going to handle my account. I contacted JDS Auto and it was confirmed that VAC would become the lien holder for the vehicle. VAC would handle all payment, insurance, and all other terms of my contract. In February 2011, I changed vehicle insurance companies and listed VAC as the lien holder. On February 28th, JDS Auto called, but did not leave a message.

I went out to my vehicle during my lunch break and tried to start the vehicle, but it wouldn't. I called VAC and asked if my account is okay and was told yes, I'm perfect (which is what they always say because I always pay on time and have never had a lapse in insurance coverage). I called JDS Auto and the owner's wife told me that she disabled the vehicle because of the notice from my previous insurance carrier about the cancellation of insurance. I told her that I changed insurance companies and listed VAC as the lien holder per my conversations and the letters I received from JDS and VAC.

I called my insurance company and had them list JDS Auto as the second lien holder and had it faxed over to JDS per the owner's wife to have my vehicle enabled. When I called back about the receipt of the insurance information, I asked how long it would take to enable my vehicle. She started with this long rant about how much other stuff she had to do.

I told her that she should have left a message and allowed me time to get them any documentation that they needed before disabling the vehicle. I told her that I would complain to the state. Her husband (the owner) got on the phone and told me to shut my mouth, told me that he was hanging up and would repossess my vehicle for not adhering to the terms of the contract. He called back 5-10 minutes later and said that they got upset when I talked over them and it would be a shame if I had my vehicle repossessed since I make my payments. He then said I wasn't abiding by the terms of the contract because I had a $1,000 insurance deductible instead of $500. He also said that I should not have VAC listed as the lien holder because on the title, it still shows JDS Auto.

I've had $1,000 deductible since the beginning per his agreement, but he was using it as justification to repossess the vehicle because I pissed them off by talking over them and threatening to complain to the state. They turned the vehicle on. I had my insurance company update the lien holder to solely show JDS Auto. I went home and reviewed my contract and under insurance, it says that I should have a $500 deductible and that they have the right to secure insurance for me if I don't have the proper insurance. It doesn't say anything about repossession. I called VAC the following Monday and was told again that they are the lien holders and handle all forms of the agreement. I also had my insurance deductible lowered to $500 because I am sure that JDS Auto will attempt to retaliate because of the complaints I make about them.

The bottom line: I have had the vehicle for over one year and a half and have not had any payment defaults. JDS Auto has an account with VAC to handle all payments, insurance, and contract terms, but interferes with that process during any arbitrary situation they see fit. JDS Auto disabled my vehicle without notice or justification. JDS Auto's owner told me to shut my mouth and threatened to repossess my vehicle because I spoke over the owner and his wife and told them that I would complain to the state about them.


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