Complain about a product or service

Jaguar

Jaguar • Brakes • Deceleration problems • Multiple problems • Transmission • Other vexations

It's said that a thing of beauty is a joy forever. In the case of Jaguar, this is true only if no one is in a hurry to go anywhere. Jags are and always have been among the most beautiful creations in all of motordom, but they are hardly known for being hale and hearty beasts of burden.

Our advice: If you have time and money to burn and another couple of cars in your garage, indulge yourself! Buy as many Jags as you want. If you're looking for a daily driver, we'd recommend something along the lines of Lexus, Infiniti, Lincoln and so forth.

Herea are a few of the more recent complaints:

Cin of Laurel MD (05/17/08)
Over the last 2 years my 1998 jaguar has stalled on the highway. I had to work my way over to the shoulder, turn the car off and restart it. I was almost rearended one time. I contacted jaguar USA about it and they professed to not have any knowledge of any such problem with the car stalling out. Amazing- I just received a letter from jaguar that there is a recall on the closed throttle operation that under exceptional circumstances could cause the engine to cut out. Although it is most Unlikely..... Today my car would not go into forward or reverse until I had tried it several times. It is balking or bucking when it does go forward. I do not know if this is related, but I have hear horror stories of Jaguar transmissions going out on a number of cars. If this is a transmission problem with my car, I think that there should be a class action suit against Jag. unless they also issue a transmission recall.

Tapsiru of Laurel MD (02/18/08)
Jaguar X Type has a very serious problem with it's brakes. I have replaced my brakes four times. I have never had this kind of problem with any other cars I owned. What' going on with the brakes? The cost of repair on these brakes are rediculous!

?

Andrew of Bakersfield CA (11/30/07)
My 2002 Jaguar X-type started having transmission problems which knowing nothing about cars I simply just asked the service ryder if it was normal for the car to jerk while accelerating sometimes. The service ryder explained that a number of normal causes could have prompt that to happen and that if there is no problem getting around then the car is fine.

I continued to experience this problem so I asked to have them look at it when I took my car in for service at 39,000mi. The dealership serviced the vehicle and told me that they did not notice anything wrong with the transmission and sent me on my way. Being 19yrs old and knowing nothing about cars, I did not realize that there was going to be a problem with the fact that the dealership did not note the transmission problems on my work order. I brought the car back approximately a month later and asked them to look at the transmission again because the problem had greatly increased and I was told that although I am still under the miles of the warranty, my car is out of warranty based on the 4 years from the first sale date and that I would have to pay for the diagnostics and repairs.

I was furious that this dealership would have the nerve to tell me that my transmission was fine while under warranty even when I was having problems with it and then the moment the warranty was up they asked me to pay for the very same repairs. The service manager called Jaguar corporate for me and told them that I did in fact bring my car in while under warranty with transmission problems and whoever it was that he talked to said that there should be no problem having Jaguar replace the transmission but he had to clear it through his supervisor. I called a week later and he said that Jaguar rejected my request for repairs. I asked him how that was possible since the transmission was under warranty when it started slipping and he said that it was out of his hands and that there is nobody who wants to offer me assistance.

Obviously I felt that it was the dealers fault for not completing their fiduciary duty which was to document all problems and complaints under warranty so I parked my car outside of the dealership and started protesting their service center. I had a ton of support from the community and had so many people coming up and telling me how they were lied too and screwed over by that dealer as well. On the other hand, me, my friends, and my family were being verbally and physically harassed by the management and employees of the dealership and at one point we even caught one employee vandalizing my Jaguar on video tape and then fleeing the scene in his Ford truck and the service manager was so mad at me that he will no longer admit that I had brought my car in under warranty but has actually started telling people that I am not even a customer of the dealership.

The president of the dealership would not comment or correct the situation and so we halted our protest as a response to the hostility and threats coming from their employees and management. At that point I took my case to the next level that I knew of which was the Jaguar Customer relationship center. My case was reviewed by the board of appeals and somehow rejected once again based on the fact that I was out of warranty. I went back and forth with the customer service representatives about the fact that the decision was inaccurate because it was based on fraudulent information because my car was under warranty when the problem began and the service manager had called them once before to confirm that. They repeatedly told me that the decision was final and after months of trying to speak with the management there, they began to ignore my calls and hang up on me. They told me that they would no longer accept calls from me. The representatives began to say many more immature and unprofessional things when answering my phone calls. I thought it was interesting and somewhat entertaining.

After a while of hearing some pretty outrageous stuff from them I went and bought a hand held recorder and recorded them a few times. One guy answered the phone saying, Whats up clarkey boy? and then proceeded to sing hes a maniac, maniac? and another employee asked if I was sitting on the toilet. This is an example of the service the Jaguar North America employees provide while dealing with customers who have paid top dollar for prompt, professional customer service. I left the premier automotive group several messages to call me back about the problems at the customer service center, but also ignored all of my calls. The customer service center for Jaguar North America has recently taken action to block my phone numbers from even being able to dial their phone number.

This is a service that I have, and still am paying for and I am being denied that service from Jaguar Corporate. All of this has been spread out over a span of two years and still nothing has been done about the situation and the executives of the Ford Motor company have told me that they do not have time to deal with my situation. It also says in the Jaguar Passport to service that the customer is not responsible for documenting or saving receipts and that Jaguar cannot refuse service of warranty based on lack of documentation. Apparently they do not stand by their promises just like they do not stand by their product. If you too have experienced transmission problems with your Jag please contact me and let me know about it.

Stephanie of Asheville NC (11/29/07)
I have similar complaints about the service received by Jaguar. I bought my 2002 X-type from the dealer in 2005 with 28,000 miles. It was a lease vehicle that was being turned in early. I diligently took it every 3,000 miles for oil changes and tire rotations. On the 30,000 mile service everything checked out OK per their service. I had at least 2 oil change and tire rotation before returning for the 40,000 mile service. I was told I needed new brakes and rotors but nothing had been mentioned on any of my prior visits. They have a similar answer from everyone you speak with that the brakes and rotors have to be changed at the same time but no valid reason why this occurs. I had a 1992 BMW before this car and only had to put one set of brakes on it over the years. Today I left my Jag for the 60,000 mile service but reminded them that the oil change was free. When I went to pick up the car the oil had been changed but the maintenance service had not. When I asked when this could be done they readily said tomorrow but now the $400 service that I had been quoted was now going to be $890.00. Everytime I take my car in for service something always goes wrong- either they don't have it ready or don't perform the service I have requested. I can't wait to get rid of this car and I am very vocal to anyone I meet about the inadequate service this Jaguar dealer performs. I have made multiple calls to the customer service line for Jaguar but that gets you no where. They could care less whether their customers are happy or satisfied. I would never recommend anyone buy a Jaguar. I just laugh when I read their advertisement stating they have the #1 service.

William of Montgomery AL (11/14/07)
Purchased a 2000 S-Type Jaguar an 3 months later I start ed having problems, the car has found to have a bad transmission. It's been reported that Jaguar knows that these cars transmission have been designed wrong, and no matter what customers have place at least two transmission in their cars. I recently had my car pickup by the finance company because I was not about the buy a transmission at $5000 plus pay labor another $2700 on a car with I owed $17,000 dollars.

Morteza of Centreville VA (10/22/07)
The speedometer on my 2006 XJ Vanden Plas was broken. I took it to the dealership twice and they could not fix it, telling me they cannot duplicate it. I told them it has to be the speedometer head since the diagnostics did not register a code for any sensor malfunction .I also told them this is dangerous condition because several time speedometer shows 55 mph while I am passing cars on what I felt a very high speed.

The dealership actually thought that I got a speeding ticket and that I am trying to make case for defective equipment. The dealership said they can only replace it when they can see the failure. I agree with them and hopped for a day that this speedometer stops working all together. On the third try finally the speedometer completely quit working and they determined that it was the speedometer head and they were going to replace it.11 days goes by and car still has not been fix. I stopped by the dealership to get an update. The service adviser told me that, the part is not available and that they contacted the Jaguar and was told that the speedometer head is not available in the country.

According to the service adviser's conversation with Jaguar, the speedometer manufacturer had not released a replacement part to to the jaguar in UK. It seemed to me that this situation may go on for another week or two and I wont be able to have my car for almost a month. I then called Jaguar customer service and was helped by a woman name ( I will not mention names here), When I asked as to why the part is not available and where the hold up is, she told me while she kept interrupting me, that it takes 48 hrs to research that. I said I need an answer sooner.

She told me that I am being rude and she then hung up on me. I called back and she got on the phone again. I asked her why did she hung up on me. She said I was being rude. I said how is this being rude when a person needs a more concrete answer while he is inconvenienced with his car being down. She said that I am raising my voice and then she hung up on me again.

I called the the third time, she answered the phone again. I asked for a supervisor. She said why do you need a supervisor , she will tell you the same thing. I said you either pass me to a supervisor or I will go straight to president of customer service. She said hold on, here is a supervisor.

 At this time I was put on hold for 10 minutes. A woman name (I will not mention her name here) picked up the phone. When I started to tell her what has been going on, she continue to interrupt my conversation.When I asked her to stop interrupting, she told me that I am raining my voice and I am being rude. She also hung up on me.

At this time I was very upset. I called back and got the same person on the phone .

This is not a first Jaguar I owned, I have owned a 1980 XJS which I traded for this car I also feel that I paid one month car payment for nothing. BTW the car still has a problem with steering that the dealership tells me that they cannot duplicate..

Irving of Sacramento CA (09/29/07)
I purchased this 1998 jaguar vanden plas fron Bent Tree Sports Car Dealership Texas.It had 37,000 mi on it when purchased.  These cars obviously were made with cheap parts and financially not worth repairing.

Jeri of Gardena CA (07/28/07)
I bought my 2004 Jaguar S type in Sept of 03. I have taken my car back to the dealer four times complaining that the car drives like the break is on. The second time I took it in, they put all new front and back brakes on my car. Now there is this recall about the brakes being applied on its own (so I wasn't crazy after all) and I took it in today and the dealership is telling me I need new brakes again, just 13 months later. I do not drive the freeway; I do not drive back and forth to work (I work out of my home). And I am finding it hard to accept let alone believe it is possible it needs new brakes again. I had 1,100 miles the last time they put on all new brakes and I now have 15,000. I know for a fact there has been a problem with these brakes that I have attempted to get someone to hear me about. Now I feel you are asking me to pay $500.00 for new brakes because of your cars malfunction. The service manager told me it is normal to expect to put on new brakes at this rate once ever year or so, or 15,000 miles. I have had the car almost 5 years, it has 48,000 miles and it needs brakes again, making this the fourth time. I called five other car dealerships that said I am being sold a story. (What else would they say?) Yet I owned a brand new Saab for 7 years and it never needed new brakes in the entire time I owned it, (turned it in to you for this S type). Before that I owned a Brand new Volvo for 6 years and never had to replace its brakes, and I did work out of the home when I owned them both, and did plenty of freeway driving and put twice the miles, so it isn't that I am hard on brakes. I havent even done half of that with this Jaguar, and I have replaced them three times. You cannot convince me it isnt because of these faulty hand break recall. And the worst is even after they did the recall repair; it still drives like the brakes are on. I filed complaints with the attorney general, heard nothing back, Lemon Law Consumer affairs agency, heard nothing yet, Jaguar corporate, they called and left a message, I called them back havent heard back from them and it has been 6 months, and JD Power group called to ask today if I was satisfied with the recall and service I received from Jaguar and I said absolutely not. I do not feel it should be me who replaces these brakes. I cant wait till my lease is up and I am done with Jaguar. I have wanted a Jag all my life and my dream came true, I just didnt realize the dream would be a nightmare! To anyone out there, Jaguar has the worst service and they dont stand behind their cars, and certainly dont take on any responsibility.

Mark of White Bear Lake MN (07/18/07)
I have an issue that is shared by hundreds if not thousands of Jaguar owners. The problem is with a faulty transmission in the 1999-2003 Jaguar S-type cars. Research shows that most of these vehicles experience a partial or total transmission failure anywhere from 20,000 to 60,000 miles. Repair costs average around $5,000 upwards to $7,000. Typical problems include transmission slipping out of gear at low or high speed, sudden surges forward when at stop light, which is very dangerous I might add.. And also problems like shifting into reverse or drive only to have the car not move, or getting locked into park when you’ve parked on an incline, even on a slight incline. These are just some of the most common problems you’ll read about at multiple sites on the internet. The other common tie with the S-type Jaguar owners, including me is this: Jaguar corporate as well as Jaguar dealerships refuse to admit there is a problem. I have contacted Jaguar directly by phone and email, they have never contacted me back. I have had a local Jaguar dealer tell me to my face that there is no known problem with the transmission. They have had the nerve to tell me that I abuse the car, or drive it too hard. That is so not true, few people baby their cars as I do, one look at it and you’d see that. A quick look at carsurvey.org among other sites clearly shows that it is a HUGE problem. This corporate giant is hiding from the fact that they have a problem. A problem that could (and should) cost them millions of dollars to fix. But as I mentioned, Jaguar and it’s dealerships are hiding the truth and their negligence. Anyone buying this car should expect a dependable vehicle, not a nightmare. Bottom line, this should be handled as a recall issue or at the very least Jaguar should at least agree to pay some percentage of the replacement costs. I am writing you today hoping that you may find this worthy of further research and perhaps some exposure that might help some of us that have become victims of corporate greed. Thank you for your time.

Dianne of Shelbyville TN (06/19/07)
I have also have a 2000 Jaguar S-type with transmisson problems. These transmissions are sealed, therefore can't be serviced regularly. If they could be flushed regularly and have the filter changed, they might last longer.

Baldev of Corpus Christi TX (06/09/07)
Has Jaguar S-type 4.0 V8, we bought it brand new. Problem started with in three to four months. No help from dealer. It hesitates during gear shifts. It jerks. Do not buy this car, it's not worth at all. Buy Lexus or Something else. Had BMW also, same thing. Need to know is it transmission or fuel filter or needs fuel injection clean up?

Denise of Los Angeles CA (06/01/07)
In 1967 I owned an XKE and in 1971 got a newer model E 2+2 and both of these cars were horrible. I swore I would never get another jaguar. Now Ford gets a hold of Jaguar years later and I thought I would try it since they now had mechanics that knew what they were doing and just better quality control. So I got an S type jaguar in Apr. 2001 from South Bay Jaguar then known as Peyton Cramer.

In 2002 when I took my car in to be serviced I told them that I felt the gears were slipping. From previous experience with the 2 Cars mentioned earlier, I knew darn well what slipping gears feel like. I also extended my warranty to 6 years instead of 4 years based on my past history with Jaguar...figured better safe than sorry. Well, each time I advised Jaguar about the gears (while under warranty) they said nothing is wrong, they test drove the car and they claimed to have hooked a laptop up to see if there were any warning codes which would indciate a transmission problem and none showed.

So for 6 years on and off I mentioned this when I took the car in for service and always the same answer...cannot detect any problem. Ok it is May 2007 ONE month out of warranty, I get a warning message that reads TRANSMISSION FAULT. I HAVE 50,000 MILES ON MY CAR. I proceeded to have the car towed to the dealer and of course this past tuesday they call me to say, indeed there is an internal problem in the transmission and IT NEEDS TO BE REPLACED! MONTH OUT OF WARRANTY!

They told me it would be $6,000.! I told them no way! Obviously there was a problem all along and they did not detect it, physically or electonically. The dealership was not willing to do anything for me so I contacted Jaguar headquarters and they got back to me and said the dealer would take some $$ off and Headquarters would throw in a $500.00 coupon. I told them that I did not feel that enough was done and they said at this point it would be the dealer's call if they would do anything else.

I contacted them and they said no! Interesting that the first problem I have out of warranty, is exactly what I have complained about all this time! My car has been seviced here from day one and this had been a complaint of mine almost from day one! I have now been referred to someplace else for the repair by 3 different people and I am still going to pay quite a lot for the repair but for sure Jaguar will not get another 10 cents of my money...ever again. After reading all the complaints that are similar to mine ...

I really feel a CLASS ACTION LAW SUIT should be brought out against Jaguar and their defective transmissions. If anyone is proceeding with anything please feel free to contact me at d-bove@hotmail.com I believe Jaguar is fully aware of their situation. I have read the other complaints here and Jaguar should be ashamed of themselves and reported to the better business bureau via the dealer!

Andrew of Bakersfield CA (05/06/07)
My 2002 Jaguar X-type Began experiencing transmission trouble at 39,000mi. I took it in to Jim Burke Ford- Jaguar to have it looked at and they claimed that they could not find a problem with the transmission. Approximately two months later I took it back because the problem had worsened and they informed me that although im well under the millage, my four years had just ran out last month. How convienient that they could not find the problem with the transmission when I took it in a month before the warranty ran out. $10,000. for a new transmission!

Freddie of Lawrenceville GA (05/01/07)
There is a brake sudden acceleration problem with the 2004 S-type Jaguar that Jaguar does not want to find because it will have to do a recall but there are many cars with this same problem. They fight each consumer because the other consumers do not know about each other.

T of Indianapolis IN (04/11/07)
The transmission is going out. Will cost over $5400 to replace. It appears from other message boards that others have had the same problem with the S-Type. Jaguar should be doing a recall on the transmissions. A luxury car should be able to holds true to it's name. I had a GEO Prizm for 13 years and it never gave me the kinds of problems this Jaguar has. No consumer should have to pay as much money as we do for a luxury car, just to have to junk the car or take next to nothing on a trade in because of the transmission.

Robert of Bakersfield CA (03/07/07)
In February 2006, I purchased my 9th vehicle from this dealership, a 2005 Jaguar XJ8L with 16,000 miles on it. Three (3) days after purchasing the vehicle it went in for its first of many visits with bad brake squeel.

Over the course of 13 months now, I have had the rotors replaced, the brake pads replaced, rotors deglazed, a brake gel applied, etc., to no avail. It has been only 2500 miles since its last visit and the squeel is back again every time the brakes are applied. This time I met with the general manager of the dealership, Garrett Ming, to negotiate a buy back (since the service writer, Alex Arana now has told me that warranty will no longer cover any brake issues - even though this has been a problem since delivery) since the problem cannot be rectified to my satisfaction.

It's time the dealership returns the loyalty to the customer who has purchased 9 vehicles from them. Mr. Ming had the used car manager, Howard Whitson contact me to get a 'pay-off' from my lender. After the recieved the amount still owed Mr. Ming told me there is nothing that the dealership can do to help me. Cut and dry! Their explination now is: that all cars will have brakes that squeel/squeek due to the composition of what brake pads are made of nowadays. Not only has this brake issue not been correct, the car has been into service for several other issues including replacing the ABS system, instrument cluster twice, heat shields to name a few. I even spent 1300.00 to the dealership for new tires after only having the car 9 months.

My offer to the dealer was for them to pay off the car and they reclaim ownership and then sell me another used Jaguar XJ8L on a whole new note for me. I agreed to only pay sales tax on a replacement being that I had just two weeks ago paid the registration on this Jaguar. I would be the one out 13 months of ownership/payments on a note and would be starting all over again.

The dealerships stand is that I am upside down on my note on them taking it back as a 'trade-in'. Yet, according to Kelly Blue Book values, they could turn around and re-sell it and still make a profit. Nope. They don't/won't see or negotiate. This speaks volumes of dealer loyalty to a loyal customer.

I feel that I have purchased a 60,000 lemon. A car of this style and caliber should not be an embarrassment to drive. I feel there is something wrong with the car that is causing this problem and the dealership/manufacturer should fix it.

Reginald of Bessemer AL (01/27/07)
On Aug, 30 2006 I purchased a 1998 jaguar xj8 with 63000 miles from hwy 150 buyers way in Bessemer, Al. I first overpaid for the vehicle. My wife drove the car back and fourth from work mon thur fri. She complained to me that the car would just shut off while she would be driving. She also told me that the vehicle would not start on several attempts. I noified the dealer whom then told me that I was out of my warranty period (60 miles ).

I spent approx. $1000.00 dollars at first on towing, engine checks, fuel cleaning, etc; I was then notified by express oil that the vehicle had a recall in 2004 concerning the same problem. I contacted jaguar cust serv. and they told me that the recall had been done on my vehicle in 2004(nov). They also told me that I would be responsibile for the repair. I investigated the recall and later found out that the part that was replaced was a used part. Jaguar cust. serv. first told me that on recalls, the dealer is supposed to replace the part with a new part.

I then found out that the same part number with the recall is the same part number of the part that was placed back on the vehicle. I also tried to purchase the part(throttle body), and one jaguar part dept. told me that the part would cost $1800.00. He also told me that a used throttle body cost $350.00 but I could not purchase that part because it was part of a campaign(whatever that was). I then contacted Jaguar again and spoke with Kim again. She told me that I was suppose to have a new part on my vehicle at first.

Then she called me back approx. 3 days later and told me that is was ok for the dealer to have put a used part back on the vehicle. The recall only had a year warranty. They provided me no help at all. I would not take a new Jaguar if someone gave it to me.

My wife has had one accident because of the problem. She has been stranded several times and has had to wait several hours for me to pick her up. I have spent several hours on cell phone with jaguar cust serv. I had to put $1800.00 down payment, $550.00 a month, and about another $1000.00 on towing, repairs, etc; The vehicle has been sitting in the garage for about 3 weeks. The vehicle will not start at all. The hwy 150 dealer also told me that they put a new fuel filter on the vehicle and that was a lie. If anyone can help my wife and I, please contact us at 205-424-4040 or 205-230-1036(reggie) thanks

Kris of Redwood City CA (01/09/07)
I am hearing more and more about the faulty transmission in Jaguar cars. Mine is a 2002 with 38,000 miles and it needs a new transmission. The warranty was up in Nov 05 but I fought with Jaguar and they at least in my case offered to pay for the parts. Must be an admission on their part that something is terribly wrong. It is still costing me $3,000. that I certainly think should be paid by them warranty or not. They refused. I am having the car fixed and getting rid of the headache. It's a shame because I really like the car but they have lost me as a customer for GOOD!!!!!

Denise of San Antonio TX (12/07/06)
I have a 2003 X-type Jaguar, you name and I have replaced it. The car is possessed, only has problems when I drive it,the car see me and the check engine light comes on. Since I've had the car, I've replaced: fuel pump, jet pump, gaskets, right and left hand ventilators, fuel tank, pump seals,ignition lock barrell (which had to be ordered from Europe),headlight assembly,water pump, another gasket, battery twice (within 1 year), battery cables, hood leaper (271.55),4 tires, 2 blew out in one day, coolant reservoir, tank expansion. This work has been done in 2 years and I wish someone would just steal the car, could I be so lucky? NEVER BUY A JAGUAR AGAIN, YOU COULDN'T GIVE ME THE CAR FOR FREE!!!!!

Connie of Skillman NJ (07/14/06)
Jaguar XJ8, gasoline leaking/fuel seal failure - after filling tank with gas, drove into our garage; strong smell of gasoline; gas pouring onto garage floor. Has happened twice; very little mileage on car.

Am petrified to drive car. Dangerous situation.

Bob of Bellbrook OH (03/22/06)
We purchased a new 2002 Jaguar X-type from the White-Allen Group in Dayton, Ohio. The vehicle was serviced at the dealership according to the manufacturer specs. Shortly after the warrantly ended, the transmission failed completely. The dealership gave us a repair quote exceeding $5,000! Searching complaints on the internet indicates there are a number of people with similar problems. If you are thinking about buying one, maybe you should also consider a Hyundai or Kia with a 100,000 mile powertrain warranty! We are scheduled to pick the Jag up tomorrow - and it will probably be sold or traded in next week! We have bought our last Jag.

Kip of Natick MA (03/15/06)
2002 Jag X Type 58000 Miles, transmission went. Jaguar wants no part of it. 

Teresa of Thomasville NC (09/22/05)
I purchased my S-type Jaguar in April of 2003. I bought it used with 30,000 miles on it and everything appeared in good condition. After owning this car for less than a year the drivers side window fell down into the door. I worked a demanding job and had to hire a local auto shop to do a quick fix on the door and of course, pay out of my pocket. The next thing that went wrong was when the window in the rear right door fell down into the door. I was also having transmission problems. I had to travel to work on a busy two lane highway that could be described as dangerous in a safe car. I would be driving down the highway and my car would literally stall and would not take gas. I had to pull over to the side of the highway and wait for it to kick back into gear and take gas again. This is a very dangerous situation.

This was all looked into by my local dealership Bob Dunn on 11/12/ 2004.They replaced the intake manifold with new gaskets and replaced leaking breather elbows. Then Christmas 2004, one month later, the gear shift broke for the first time. If you don't know, the gear shift is guided by a piece of hard plastic. My car would get into a situation where the gear shift would not move. I would sit and gently try to move it. I was successful on some occasions and not on three other occasions. I have had this replaced THREE TIMES.

I was home for the holidays and I had to get a mechanic to get up under my jaguar and move the gear to drive so that I could drive back to North Carolina, stuck in drive. I could not turn my car off or put my car in any other position, Reverse, Park etc. I got back to NC and got my car fixed by a local shop. Then the gear shift mechanism broke again. The shop I went to fixed it again for free honoring their original work.

Now here I am in September 2005 and my S-Type Jaguar with 77,000 miles is broken once again. The gear shift is broken again and in addition the engine/tranmission light is on and now must be hooked up to a machine to view this new problem. I don't know what this will cost. I have been repeatedly disappointed and unfortunately the lemon law in NC doesn't apply after two years.

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