Jaguar

I purchased Jaguar S-type for Galpin Jaguar in Van Nice CA a year ago. The car had only 38.676 and now it has now 56,000. I purchased an extended power train warranty for 12,000 miles or 1 year. Two weeks after warranty was over, the throttle body failed, transmission cooling lines started leaking and I was told breaks need to be replaced. I had the car towed to the dealership. Galpin wants to charge me over $3,000 for repairs, and used car manager refused to take any responsibility for any of the above happened, claiming that it's not unusual and things can happen.

This was a $40,000 car with 56,000 miles and it's falling apart! I contacted Jaguar customer service. They're not taking responsibility for their brand product whatsoever! Meanwhile, Galpin offered me 15% discount on the repair and Jaguar supported. I refused to accept the offer and demanded that Jaguar will accept responsibility for the quality of their product. They promised me that local rep will call me today, but he never did. Please help.

I purchased headlight socket for my x type from West Hurr of Getzville, NY. When got home, I called and arranged appointment for their service to install it. Michelle service consultant was very short and sarcastic. Not to mention, the mechanic could not get the light to come on or at least tell me what was wrong. So they took my $112 dollars for an hour for nothing. To install the headlight socket probably 25 minutes, I saw the 18 year old Jaguar mechanic helping the other guy with another car most of the time when they called me back to ask a question. No one offered a discount or anything.

A diagnostic should have at least been made for my money. Michelle was very short and sarcastic the cashier didn't even say have a good day. To sum it up, horrible place to get your car repaired. Not to mention, I took time off work for this low class service center. I believe since they're the only jaguar dealer in Buffalo, they don't care. I'm sure their repair sales are very low!

My 2005 Jaguar S-type stalled mid-road. The dealer said that the fuel pump went out on January 2011 and it cost me more than $2,000. Since then, the car stalled and died while driving once in June, another in August and now in October. The dealer replaced the fourth fuel pump, returned the car and told me that everything is okay now. I am not confident that it is safe to drive, as the car dies mid-road and along the highway.

I purchased a used 2004 X-type. Within the last year, I have had the front right bearing go out at $984.00. The transfer case went out at $2800.00. The transmission went out at $2200.00. The front drivers knuckle/spindle went out at $480.00. All the bushings in the rear end are rusted out and worn out completely at $2200.00. Both front ball joints went out at $1800.00. The car is kept in the garage in the winter and only has 130,000 miles on it.

My 2007 XK Convertible I took in for service at Hornburg in Santa Monica. I had an extended warranty. Warranty, although sold by Jaguar, is not through Jaguar but another company. I was not told this.

Jaguar inspected the car at sale of the warranty and I was told it was in perfect condition. About 9 months later, I took it in for warranty repairs. Jaguar called in an "inspector" from the warranty company who covered the air bag problem. He was never told about the other problems and refused to cover them and I had to pay. The amount was not enough to sue, so I was stuck.

In addition, I was humiliated by their service manager when he went behind my back and called the "inspector" in an obvious collusion against me.

Jaguar is not customer-friendly and just wants to take your money. Their cars are not made well. They use inferior materials that show all sorts of dents and dings. American made cars do not have this problem. Do not buy a jaguar.

Two weeks after I took delivery of the vehicle, the rearview mirror fell off and the service department initially refused to put it back, until I filed a suit. They had to pay counsel fees and court costs. This is a bad company.

Never buy a Jaguar! It is a piece of junk! I will only list the problems I have had. I have already spent enough time and money on this piece of metal. I l0ost all of its internal lights at night on a three hour trip (including odometer and gas gauge). The next morning, they magically work again. I lost air conditioning and other internal electric.

When I took it to the shop, they could not fix it. The mechanic said, "Get rid of it; it has too many gremlins running in it." The car only had 40,000 miles on it. Both front door handles have broken off; water would drain down the door panel, and kill the solenoid to open the door. I get in through the back door. I removed the interior panel on the driver door because I could not get out from inside the car.

Now I physically have to operate the solenoid. The sunroof is screwed up. The trunk does not lock; anyone can walk and open it. The doors lock and unlock when it rains, or if they feel like it. The kids from our softball team call it "the car that won't let you out". The battery on the key died, and the only way to get in was to use a slim jim. I have carried the slim jim for almost a year now. I've had to use it about eight times--very embarrassing.

The transmission is getting ready to go out. I fear taking my 3-year old son in it because it may break down at anytime. The brakes are horrible; I cannot tell you how many times I've replaced them. One speaker in the back works; none of the others work anymore. At this moment, it sits in my mother's garage, two hours away because it won't stay running. I cannot even get it home to work on it. It has less than 100,000 miles, but most problems started before 40,000 miles. I would literally give it away, if my conscience would not kill me.

I've had two Jags, XJ6 and and XJ8. I have freinds that have them. I don't know anyone who has had an array of unusual issues with their Jags like I'm reading here. Since 1993 there record is quite good actually. It's unfortunate that the issues with Jaguar from the 50's through the 80's still follows it around. I have found both of mine to be nothing short of fantastic. It is a machine though and things do go wrong with machines. One bad apple does not spoil the whole basket. A car is a car. Nuff said. Happy driving.

I have a Jaguar X-Type purchased brand new and now is 1.5 years old. About six months back, the gear box problem light came on and occasionally the automatic gears do not change and I am traveling on the freeway at a low gear. I took it to Jaguar dealer at Doncaster in Melbourne Australia and they said watch it.

It continued to happen and I took it back to dealer who contacted the company and guess what, they said watch it. I am sick of driving on the freeway on a low gear and if I want to buy junk, I will not pay good money to buy a new Jaguar. What can I do?

We purchased a 2007 Certified Pre-Owned Jaguar on 1-30-10. We felt very comfortable purchasing a previously owned vehicle from this dealership because of the 150 point inspection and extended six-year/100,000 mile warranty. Prior to purchase, we discussed the removal of some paint issues from the vehicle. The dealership agreed.

They were successful on all but one paint issue on the rear bumper that requires repainting the rear bumper. I have offered to split the cost $800, but the dealership will only reimburse us $100 of the $800 repair. We have email documentation of our correspondence with this dealership and a statement in one of these emails from their service manager, Bennett **, who stated that he has authorization from the General Manager, Scott ****, to repaint the rear bumper if necessary. Please help us!

Similar complaints as other jag owners. Mine a 2001 s-type, transmission problems on two different occasions. Had it "fixed" the first time. Second time was completed rebuilt and replaced with a different transmission and less than a year and 5,000 miles later began having the same slipping problems. Initially, there were no warning signs. I was zipping down the highway at 75mph when it slipped out of gear, leaving me to try to navigate (w/o any power) to the side of the road. Second time, I experienced the revving of the engine/rpms.

Called the dealership when it happened and the service manager told me it was just the parking claw slipping and that it would be fine. Less than 20 miles later lost total power, stranded in the middle of nowhere Kansas when it blew and at night. No cell service, no way to get help. Thank goodness, there are still wonderful farmers that drive the desolate back roads. Third time, started getting the same revving and slipping when driving at any speed and I just parked it. So, I probably poured an additional $10,000 - $15,000 into repairs for nothing. I've had pantyhose wear better than this car!

I bought a used 2000 XJ8L with 48K miles and it has been nothing but trouble even though I had a Carfax and reputable mechanics check it out. Timing chain broke, steering rack replaced twice, coil failure caused engine to quit, had to have towed, Oxygen sensor failure, ($500+) and headliner replaced. Called Jaguar and told them they needed a quality control system. I'm sure they know it or do they? You think?

Do not buy a Jaguar! I just sold my faithful '62 E type in June to replace it with a 40k mile XK8! Man, I made the biggest mistake of my life! So far, I have spent more than $5,000 just to have this car drive and work properly! I am done selling this junk and I am going back to Mercedes!

I bought a pre-owned 2001 Jaguar S-Type with 39, 000 miles from a private owned dealership. Although I purchased this Jaguar "As-Is", I thought with a reputable name such as Jaguar, I should not experience any major components malfunctioning such as motor, transmission or fuel system. Well, let's say as the car approached 41, 700 miles, the transmission began to slip, lose power and the warning lights came on.

I took it to several different mechanics and all of them said I need help from the dealer or a transmission specialist. I took it to a specialist and the results were the transmission is no good and it needs to be replaced at a cost of approx. $2000.00 with a one year warranty if completed at their service center.

In the one year in which I have owned this Jaguar FX 2010, I have visited the service dealer in Southampton NY as many times I had in the eight years I had owned a Cadillac and much more than during the five years I had owned a Buick. Not only I have encountered a series of mechanical and technical problems, but the service has been less than stellar.

When the engine alert light went on and I took the car to the dealer, they found nothing wrong. At a later visit, they said it was the pump, which they must be ordered. Weeks went by, and I called a couple of times to ask whether the pump had arrived. They did not call me to give me an update and was told it had not. Then when visiting the dealership for another problem that has popped up (there is always something wrong with my car), I was told that the pump had arrived over a month before. No one had called me.

The key broke. The front passenger window now needs a new part. The fuel gauge needs to be replaced. Three times the shift gear got stuck and would not move while I was driving or making a U-turn, leaving me at risk in the middle of traffic. I learned to just shut off the engine and restart. Twice the car would not start at all. Once, in our driveway, we just deserted the Jag and took the old Toyota Avalon. The second time, in Manhattan, we could not move the car when the street sweeper arrived. Luckily, the traffic police had just left or we would have paid a $150 fine. Recently, the engine alarm went off again.

As I was about to leave on a road trip, I made an appointment to bring the car on Thursday at 9:00. When I arrived, they told me to come back at 3:00 PM because it would take at least an hour to diagnose. (Did not they know it when they gave me an appointment? ) After I came back again, wasting a working day in the process, I waited for over an hour after which I was told the alarm was only an indicator that it was time to update the software. That's it? It was not urgent after all. Could not Jaguar design its software to distinguish between engine problems and merely periodic maintenance needs that do not require immediate attention?

Last Fall, I noticed tree sap on the left back door. When I brought the car to the New York City dealer for yet another engine light alert, I pointed the sap to the service manager in the shop and asked him to have it removed since the car wash had been unable to do so. The salesman at the front desk told me it would cost $32. I agreed. But when I came to pick up my car, the sap was still there as before. The salesman had already left so I called him the next morning. He told me that sap had been removed from the front windshield.

I told him I had never noticed any such sap on the front windshield and wanted a refund of my $32.00 . He first refused, saying they did what I had asked, but after I argued, he agreed. Nevertheless, when the charge was not reversed on my credit card, I called him again, leaving a voice mail. A couple of weeks later, when he still did nothing, I left a message on the voice mail of the station manager. No call back. No refund of my $32. The sap stains is my reminder to me to place as many reviews as possible about the poor service.

If it weren't for the cars many problems, Jaguar has certainly lost its next car buyer just for this alone. And then there is the matter of the loaner car. At Cadillac, whenever I came for service, (nothing ever broke in eight years,) the loaner car was ready, along with the paperwork for me to sign. At Jaguar, there is only a limited number of loaner cars contracted from a rental company. Therefore, I had to wait over a week for my appointment if I needed a loaner car. And once I deposited my car at the dealership, they must drive me to the car rental place where the process of filling up papers just begins.

At Enterprise, where I picked up the loaner car last week, the rental agent told me that other dealership in the areas have the cars brought to them. Not so Jaguar. Of course. Furthermore, the Enterprise dealer had me sign for insurance. I told him that I already had car insurance, but he insisted, or I could not get this loaner. Stranded miles away from Jaguar dealership, I had no choice. Now Jaguar dealer not only will not absorb the cost, he insists that we deal with the car rental company. Just a lemon of a car--and bad service to boot.

After purchasing a new 2003 S Type Jaguar - 4.2 liter, I took it back several times under warranty for transmission problems - rough shifting and hesitation at 45 mph. The dealer kept telling me that it would be fine. Because I did not drive the car that much, moved away for a couple of years and traveled extensively in addition, the car has now only 25,000 miles and I tended to believe my dealer. With more time to pay close attention to the problem, I took it back on 04/24/09 for a software update which, according to the dealer, would take care of the problem, not at all. On 07/27/10, I took it back for the same problem. Again the same negative results. On my last visit, 08/09/10, the shop foreman went with me for a test drive. He, as a result, determined that it needed a new transmission.

In summary, the dealer failed to take care of the problem during the warranty period. When I contacted Jaguar of North America, and spoke with Andrea about resolving the problem, even after I offered to pay for the labor, if Jaguar offered the transmission, the results were negative. Based on my experience, the name "Jaguar" is worthless, especially after paying over $50,000 and now getting stuck with a repair that will cost me over $6,500. I have similar feelings about the company and my dealer. I do not recommend Jaguar to any one, especially when so many other reputable cars exist.Think carefully before deciding. I will never own another one.

I got so many problems with my 2002 Jaguar X-Type 3.0L. Apparently, this car has been designed for enhancing the ability of the dealer to make money. The switch on the trunk latch caused the trunk light to kill the battery completely. The switch on the shift assembly caused the key not to come out from the lock cylinder, and the key broke while trying to take it out.

Keys can be programmed at the dealer only; two keys and one remote control are required for programming a new key. The total cost for the key was $600. I agree, this is an overpriced piece of garbage. Note: The statement that the alloy rims are very delicate and broke easily is false and misleading. Almost all trailers and heavy trucks use alloy rims. As a matter of fact, my 1999 F250 is still running fine with the factory alloy rims and I have been using it for repot during the last 10 years. I agree that Jaguar rims are weak and defective from factory. I had one rim broken on my Jag and I replaced it all with after market 20" rims and never had a problem again.

I bought a new 2010 Jaguar XK and it has been a very great deal of trouble over the short time I have owned it in the 4000 miles I have driven. The brakes are the main issue. They vibrate horribly under normal use and they also do not stop the car smoothly. Jaguar replaced the pads and rotors twice, re-seated it once and now says that they are normal and within tolerance. They are however unpleasant to use, provide no confidence and far from normal/quite unlike any other car I have ever owned or the 8 loaner cars I have had over the past few weeks. The steering wheel shakes so much that it is deeply unpleasant and in my view, not safe. The dealer drove tested with and without me and of course, drives hard and fast and also brakes hard which is not my style of driving. I am much gentler. Then they tell me that my driving does not suit the car or vice-versa.

Jaguar corporate has been of little help and the area technical representative refuses to meet with me, drive the car with me or talk about a buy back. The car has had other issues such as faulty satellite radio, navigation that froze and was off for two that's on a long trip, a stall at high speed which did provide a fault code for them which they promptly removed from the computer. A clicking from the wipers which comes from somewhere behind the speedometer but they say it is from the rubbers, etcetera. It has not been a good experience and I cannot recommend the car or the brand. All I want is for it to work. It is such a beautiful car but that is not enough. It has to work and be backed up by good service. I often find that the dealer does not listen to what I say when I explain the issues and then, of course, finds no fault.

I purchased a 2004 pre-owned Jaguar in 2006. I purchased the extended warranty contract. The car has been maintained according to the manufacturer's guidelines.

The transmission fault light came on and the dealer says, the car needs a transmission which costs $6400. The car only has 62K miles. This repair seems excessive. The fact that the dealer says the car needs a transmission at 62K miles at a cost of $6400 is costly for a car that was not cheap.

A little over a year after I bought my 2001 Jaguar XK8, the hydraulic lines above the rear-view mirror that control the convertible top burst. Oil spewed all over the front interior of the car and into the dashboard. Jaguar repaired the car for free, because it was under warranty. At the time, the local Jag dealer told me that this was a known design/manufacturing defect, and they were seeing a large number.

Now in 2010, the lines have burst again. This time, the oil seeped into my rear-view mirror and behind the fabric on the front two "A" frames. So the total repair bill is going to be in the area of $3K. Neither the local dealer nor Jaguar corporate will help with the cost claiming that the car is too far out of warranty, even though this is a recurring failure.

And get this--they tell me that the oil in the rear-view mirror is not related to the bursting of the hydraulic lines! So I'm through with Jaguars. This car has been in the shop more than it is on the road. I'm selling it and buying something that is dependable.

purchased a 2000 jaguar xk8 and after 5weeks or about 2000 miles the transmission failed. the dealers warranty was just out when this happened and the cost of a replacement transmission is more than the car is worth. it is high time for jaguar to be sued by everyone who is a victim of these flawed vehicles. i can't afford to have the transmission fixed right now and fear that a new transmission would fail also. i am without a car as it sits in the carport unable to move.

I bought a used Jaguar xkr convertible with 2600 miles and the remaining warranty of 4yrs 50k miles from a dealer. The engine seized up after 15,400 miles. Corporate has been no help. They are refusing to take care of it under warranty and are making me pay $11,000 for a new engine. Now I have a $75,000 paper weight. I have spoken with an attorney and we are taking legal action. Don't buy a Jaguar. $11,000 +

I purchased a Jaguar XF Premium Luxury on 10/27/2008 and this vehicle has given me non-stop problems. I've had to take this car in for service & repairs every months this year and I am fed up with it. I feel I have ripped off, I am paying for a luxury vehicle and driving a rental every month. I have addressed this to Jaguar Client Relations and they ahve refused to take any ownership with this matter. I am very disgusted by their customer service provided by their headquarters and would like for my car to be fixed once and for all or for them lease to be terminated.

At the same time, the Hornburg Jaguar Service Dept. in Hollywood, California, which has serviced the vehicle from new (purchased 06/2004) has given me all their available records without hesitation but they do not include the initial 10k and 20k services performed by them as per the factory warranty as they have been purged as a matter of procedure.

I merely want a written confirmation that these services have been performed by this authorized Jaguar service garage. I have a third party interested in purchasing my vehicle but with incomplete service history the value of the car and the sale itself is being prejudiced negatively.

Thank you for your attention in this matter.

I finally received a response from Jaguar USA and as I expected, they don't claim any liability. So, I contacted the executive office for Jaguar who agreed with their customer service division. I've taken the vehicle for two different estimates. The dealer wanted between 4000-7000 dollars. The second mechanic wanted between $3k and $6k. Neither one could give an accurate estimate unless they down the transmission completely. However, the tsb states that it should be an adjustment.

I purchased Jaguar X-type from a dealer approximately 2 years ago with about 38000 miles, it currently has about 64000 miles. The vehicle gave an error message stating there is a gearbox fault which info is not in the owner's manual. I located the technical service bulletin xt307-01 which identified the problem in 08/01 and amended 08/02. I am still waiting for a response from JaguarUsa who sent me an e-mail stating they were researching the problem and would get back to me. In the meantime, I have a vehicle in the garage and a car note every month.

My X-Type Jaguar at 56000 miles, the abs pump went out the cost about $4000. I think it is outrageous. I will not buy another Jaguar.

I bought a 2004 Jaguar X-type in 2008. I had to take the car back to the dealer because the brake light would not go out and the car felt like it was pulling and making a creaking sound. They said it needed an alignment so I got one. But 2 months down the road, my tires on the inside was ate up. I took it to the dealership and they replaced the tires, but it seems that every couple of months, I had to buy new tires. Now, the throttle position sensor needs to be replaced and also, my car has a freon leak but no one can find the leak.

I purchased a 2005 XJ8 Vanden Plas. Probably the most beautiful car I have ever owned. Ebony outsie and Ivory Inside. I purhcased the car used with 40,000 miles. I recently noticed a considerable amount of water in the rear drivers side and passenger side floorboards. on dec 25, 2009 after a good rain there was over 1/2 inch of water in the back area. I took the car to Hampton Jaguar in Columbia, SC. The determination is that the sunroof mechanism is leaking and needs to be replaced (no warranty). My question is how can a sunroof mechanism start leaking with only 40,000 miles and this not be a Manufactures defect and covered either by a factory warrany or just the goodwill of the Jaguar Corp.

I bought a 2002 Jaguar X-Type 3.0 from a small dealership in Rochester, NY. I bought it at 60,000 miles and at 62,000 miles the transmission failed!!! 5 months later and only 2,000 miles driven and without a car. $4,000 to fix, cheaper than what else I've seen on this site, but still about half of what I paid for the piece of junk. Don't EVER buy a Jag X-Type (2002 anyways). I wish I had seen all the complaints BEFORE I bought it. Jaguar corporate was of no help...luckily the dealership had mercy on me and cut me a break (probably because he new he sold me lemon, I'm sure).

Jaguar apparently has experienced numerous problems with 1998 jaguar transmissions. Apparently they utilized a problematic transmission system for that year only. I purchased my car new and now have a transmission problem that could have been avoided if a quality transmission was utilized. Estimates are as high as $13,000 to fix the problem which is double the value of the car.

I called today to another jaguar dealer who said if they can not get the one lug off I need, that I will need new hub assembly for $1,064.00. Well brakes are wore down to the point that they are grinding metal to metal and the care is pulling to one side.

I bought a 2000 Jaguar S type in May 2006. I went thru the proper steps as to find out if anything was wrong with the car before I bought it by using carfax and asking the used car lot dealer had the car been involved in any accidents. I didn't find any conclusional reason to believe anything was wrong with the car. The car had relatively low miles for the year of the car (approx 40,000 miles. Within purchasing the car approximately 60 days I had my FIRST major issue with the transmission.

I later found I had a problem with the front control arms and lower ball joints, something I found they had a recall on for the same year, make and model but when I contacted Jaguar I was surprisingly told that my vin number wasn't part of the recall! I have been told SEVERAL times by reputable carshops that this EXPENSIVE defective part can cause serious bodily harm leading up to a possible fatal accident.

After several incidences with problems with my car over the last 3 years I finally am at a point that I recently tried to trade my car in and was told by the dealer my car actually DID show up as a Lemon back in 2001 when it was brand new. The 1st owner had the car for 2 months and gave the car back to the dealer and deemed a lemon. My assumption is that the Jaguar dealer resold and or could have possibly changed the vin # to my car. I am not even able to trade my car in due to this situation! I am begging for someone to help me rectify this situation!

We purchased 2002 Jaguar X type certified preowned from Hornburg jaguar in santa monica, california on 2/21/2005 with extended warranty that expired on 11/07. Over the course of these 4 years we have had mulitple problems with the car but recently transmission went off. I had called Jaguar manufacturers, spoke to Tony , described the whole situation. He suggested to bring the vehicle at the certified service shop for him to evaluate, so I dropped my vehicle on 10/6/09 at the Hornburg jaguar service center in Santa monica with Bjern. Of note that my car has been making grunting noise and reverse gear hasn't been working. For a week I have been follwing up with Tony at the jaguar customer service and he kept on saying that he needs to see what's going on with the car in order to make determination for any financial assitance. During the whole time he was very well aware that my car was out of warranty. Apparently he could n't get a hold of bjern or service manger at hornburg service center in santa monica for 1 week. Finally today on 10/12/09 Tony got a hold of Bjern so he called me stating that nothing can be done from Jaguar manufacturer or the dealers because the car is no longer coverred under the warranty.

I leased a 2007 Stype Jaguar. the 3ard one from them. never had a complaint. I just discovered all 4 of my tires that only have 17,000 miles have a warranty defect. all have bubbles. no one will help me. I have complained to Continental but they are saying warranty covers wear and tare. well this is wear and tear and dangerous all Jaguar wants to do is admit the tires are bad yet they put them on theyre cars. the physical damage is my life. I read that Continental tires have many recalls as well as being named in lawsuits

I feel like the dealership took advantage of me and sold me a lemon. I never thought in my wildest dreams that this would happen to a 2002 jaguar especially when all I do is drive it to work and back home. It's crazy!!! I'm a 60 yr. old woman who does not joy ride, speed etc.although; if I was that type of driver, that should not be reason for a luxury 2002 jaguar to be giving me the problems it has.

My 2004 x-type Jaguar blew up an engine while still under warranty. I recently had an accident that required a copy of repair done on the vehicle. The dealership is out of business and Jaguar does not give any information on where to get the record. Their computer record clearly shows the repair, but they are not willing to send me a simple email or fax to acknowledge the repair. I have spend over six weeks and 100 hours over telephone talking to varaious people to no avai. They finally referred me to a guy at autonation.com who said he has mailed the copy of service record to my home. When I asked him to what address, he did not know. I have been waiting for over two weeks still waiting for the mail.

I brought my car XType estate in 2005. The car has only done 50,000 miles has had no less than 3 new sets of tyres, the car began kicking out black smoke and needed new rod, the safety belt stork has broken, had 2 lots of break pads. Every time I take the car in for a service or as today an MOT there is always bad news. My previous car a BMW never had as many problems. I wanted a different looking car and love the look of Jags compared to others but mechanically they are dreadful. A car that is only four years old has already had thousands of pounds spent on repairs and new parts, making me very disappointed. When I have taken the car into Grange Motors in Welwyn for a service or MOT they always come back with bad news and a list of repairs. I have now had enough of them and will seek alternative garages although I am not hopeful; is it the Jag or the garage.

I purchased a used 2003 Jaguar S-type with 47,026 miles in February 2008 which was financed by Jaguar credit. I was told that the car is a certified pre-owned vehicle and that I had warranty up to 100,000 miles. The salesman, Carlos Kiperschmit, indicated that the seal (certified pre-owned) and signature on the bill of sale were proof of the warranty.

In July 2009, the car broke down and I had it towed to the nearest Jaguar dealer in Dallas. The next morning I was told by the dealer that they would not work on the car because in Jaguar's database the vehicle was reported as a "Junk" car and the representative proceeded to provide me with a report indicating that the vehicle is in fact junk and has a restricted title.

Since then, I have spoken to several representative of Jaguar USA and Jaguar credit and have not gotten anywhere. Last week I was told by Matthew a supervisor at Jaguar USA that there is nothing to be done about my problem and that is the end of it. This car breaking down has caused may hardships to our family.

S Type Jaguar was scheduled for lease turn in. Jaguar Credit sent an inspector a month before lease ended to inspect. Said fron tires were under allowable wear and sent a final bil for 2 tires of $386.40. I called and spoke to a representative who could do nothing and threatened to send me to collection if I don't pay. I will never purchase from Jaguar again.

Car was a lemon, Jaguar brought the car back, my loan for car still exist, Jaguar has not paid the loan off. I cant get another car till Jaguar pays off loan. Jaguar has the car since 6/28/09 and i have the car payment , insurance and taxes. I am stiil responsible for car. This Allison will not treturn my call, i have beencalling for ten days. I am running out of people to get to work. The recepionist who answers the phone says check is being processed(she admitted that she could tell what that means). I need Jaguar to pay off loan, so i can have transportation to get to work, before i lose my job.

I own a 1997 XK8 Jaguar. I have had it serviced a few times at the Jaguar Manhattan dealer. I had bought this car used by org. owner in 2004. The car has been wonderful and it has been garage kept and in mint condition. When I purchase the car it was at 32k miles and now it is at 47,580 miles. On March 5th the car was driven by my husband one mile from our house to the shopping center parked and than when my husband later got in the car to start it up and would not start. We called the American Tire and Auto and had them look at (they are located in that same shopping center) they diagnosed that the tensioner on the timing chain had broken. I did not know what a tensioner was so I went online and found that this was a defect in this model year and make of the jaguar car. I checked to see if there was a recll notice and there was not.

However I did find that Jaquar had published a technical bullentin to their mechanics on this issue please refer to the Jaquar technical bullentin December 1998 Bullentin No.303-30 & February 2005 Bullentin No.X303-68. There were also articles concerning this defe t in Jaquar World monthly publication Dec-2003 & Jan-2004 as well as Jaguar Enthusiaist Magazine March 2005. I contacted Jaguar's customer service to complain and their response was that since it fell out the warranty period 4 years after purchase because they also have a 50k mile warrnty which this does fall into. That they could not help me. So I told them that since the car was defective to begin with and that there was a safety defect that the warranty was no good from the beginning. Since they sold a car (with the defect) to the public - deceptive pratices. I also told them about the technical service bullentin and they repsonded that they would read it but that was for their mechanics not the public. I gave them my information and havenot heard back from them.

I live in NJ and I am not sure if the implied warranty is addressable concerning this case. I also made a complaint to the following federal agencies; Federal Trade Commission & National Highway Traffic Safety Administartion. I am deeply concerned that this car was sold at an high price and now that the defect has plaqued my car that they are stepping away from it saying that it is not their concern since it falls outside of their responsibility. Their responsibility in the first place was to sell the consumer a workable product in the first place not a defective product. If after knowing that there was an issue than a recall should have been done to get a new tensioner and chains the parts and labor would be $2500 alot cheaper than a new engine.

I have a 6 month old baby and I told them that I was very lucky that we were not stranded somewhere that we couldn't get help. They told me that they would have to make a diagnoses and I told them that there was one already done by a reputable carshop and they said it would have to be by the dealer, I told them if they wanted to pick up the tab for that since I have already paid for one I would tow the car to the closest dealer they said they couldn't pay for it and I told them could do better than that. Also, I asked them if their outcome was the same as the other car shop what other conversations would be entertained and they said again it doesn't fall under the warranty period and I said again there is no warranty since in the first place they did not hold up to their responsibility on delivering or fixing a defective problem and going ahead and just selling this product to the consumer mis-representing a non workable product.

I purchased new from this dealer a Jaguar/S Type R September 2006 a 2007 model. Car has 14,700 miles now and has developed a loid noise from the front wheels. I thought it was wheel bearings. Took to the dealer and was told allignment was wrong causing the inner edge of the tire to wear excessively. Problem not covered as car had over 10,000 miles. Cost to repair $1,000.00.

I then searched the internet and found that Jaguar issued a technical service bulliten (#S204-12) describing the exact problem on my model car which was caused by improper allingment (tow in). The dealer looked up the TSB and although it did say my car model had this problemt,they told me the vin number on my car was not covered. I think this is called the good old run around, can you help? Jennifer Rector I am trying to contact Jaguar direct about this issue but not been able to find customer service contact numbers.

Cost to repair $1,000.00. Unknown if resale value is damaged.

I am writing to share my dissatisfaction with Jaguar Credit. In January, 09 I contacted Jaguar to inquire if they would be willing to work with me for three months to reduce my lease option payment from $1,599.00 to 1,099.00 due to me being on Long Term disability (with 21 months remaining on my lease agreement) and my income going from 100% to 66 2/3 with soaring medical bills and other house expenses. If possible I wanted to see if they would work with me to reduce my lease payment by $500.00 for three months (tacking the $1,500.00 at the end of my lease or spreading it over the remaining payments).

I was planning on purchasing this vehicle at lease termination. When I inquired on this possibility I was told Jaguar did not have this provision in their lease program and there was nothing they could do to assist me in this matter. This was very upsetting for me because I had purchased 4 other Jaguars from the Jaguar Corporation and I thought I was valued as a loyal customer. I was not asking for a handout, but a help to help me to be able to keep my car. After all I had paid (on time) on this vehicle since April of 2006.

As a result of their inability to work with me, I turned in my car (voluntarily) on January 21, 2009. As a result of returning in my car to the dealership where it was purchased , I have experienced more medical problems, sleep depravation and stress. Not to mention I have lost more than 2 years of payments for this vehicle totaling over $41,574.00 with nothing to show for it.

I had to replace the transmission on a 2002 X type Jaguar. The vehicle had less than 18,000 miles. Based on other reports I've read, it appears Jaguar has produced a defective transmission that they apparently refuse to acknowledge or take reponsibility for.

The vehicle was taken to another repair facility for the replacement of the transmission. My out-of-pocket cost was $3,900.

About 3 years ago I complained several times to Jaguar Coporate office about my car , a 1998 XJ8,losing power on the interstate at a high rate of speed. This happened a number of times, and several times I was fortunate not to have been killed.Jag claimed that they had no problems with this. This year they have come out with a recall for the Throttle closed position operation that will correct this problem.

Today, I had trouble starting the Jag , then tried to drive it around the block to no avail. It had a loud thunk and would not move, but very slowly so my efforts were abandoned.

Adam informed me that complaints must come from dealerships.He also stated that the problems could be caused by owners not taking care of and not servicing their Jaguars.I do not believe that.

Surely these Jag owners experiencing these problems are also reporting them to the dealerships, but then again, owners may be trying to find repair shops that are not going to charge them $6,000 for a new transmission. That is what I will be doing so No, my complaint will not be reported by a dealership. That does not mean the problem does not exist and it is in Jaguar's best interests to ignore the problem as long as they are able.It certainly costs them less money to ignore it for now.Do I have to wait another 3 years for Jaguar to admit to this defect with their product, if they do at all?

I would suggest any Jaguar owner having problems to call Jaguar Corporate and file a complaint. Jaguar must keep a log of it and I would advise the owner to do so as well. If there are enough complaints, then Jaguar will be forced to foot the bill to repair these failed transmissions.There seem to be too many of them to be anything but a defect that warrents a recall.

May of 2005, I purchased a 1999 Jaguar XK8 with 53,000 miles in Richmond, VA. In November of 2008, I made an appointment with the dealer in Roanoke. VA to perform the 60,000 mile maintenance. At that time they completed the work without any mention of any possible future problems.

In July of 2008,the car had 65000 mile on it. I drove a couple of errands before I stopped at the grocery store. When I attempted to leave, I turned the ignition switch only to hear a terrible racket. Several days after I had the car towed to the garage, I was told the timing chain broke and did major damage to the engine. I talked to a friend in Richmond who told me that the 1999 Jaguar XK8 had "problems" with the timing chain but was fixed in later models.

After having my car repaired--installed a used engine--the machanic told me that there had been a tecnical bulletin sent out to dealers about the problems occuring in these cars with milage above 60,000 miles but no recalls had been announced. The economic damage was the cost of replacing the broken engine with a used one with a new timing chain kit at a cost of more than $7200.00

My S-type Jaguar had a puncture and I called Jaguar Assistance. The technician could not remove the locking wheel nut so inserted more air in the tyre, suggested I went to the local tyre centre and promptly left. I visited two centres, neither of which could solve my problem so I had to call for assistance again. This time my vehicle was recovered to the Hull centre. They could not remove the nut so cut the whole unit off and sent it to specialists to grind off the wheel.

My car was finally ready for collection on the Wednesday evening following the incident which happened first thing on the previous Friday. I received a bill for 1,092 for what was basically a flat tyre.

This is yet another problem I have had with this car. Previous problems included a faulty turbo which was finally replaced after about five visits. The symptoms have now manifested themselves again but jaguar tell me that it is a different problem and want about 800 to fix it.

I have my own business so, when my vehicle is unavailable, it impinges on that. The economic damage from the last incident is that a punctured tyre cost me 1092 and to be without the vehicle for a week.

Thank you guys so much for posting your stories. Let me start by saying reading this tonight may very well have saved me from the same troubles that you all have encountered. After saving up for more then a year, I've was ready to walk into the dealership tommaro to buy a 2005 Jaguar S-type. Anxiously awaiting, I was browsing on random websites to see how other people feel about this car. I think it was a sign from god! After reading all of your stories, I would never ever buy a Jaguar. It has been my dream car since I was 7 years old. Funny how one night can change the last 15 years. I've been told that the Jaguar encounters occasional problems, but never thought twice about it. And today I learned the true meaning of American made autos. I think I'm going to stick with a Toyota or a Honda. Maybe even a Lexus. Any suggestions?

I have an old jaguar XK150 that was completely restored 12 years ago. As part of the restoration the inside of the fuel tank was coated with a plastic lining (3M ) product commonly used to seal up old fuel tanks in Australia. The car has recently become hard to start and an inspection of the fuel tank revealed that the fuel had a little water in it and an algae like substance seemed to be growing in it. One steel nut in the carby was very badly clogged and corroded. This nut was replaced and the tank drained several months ago.

After the cleaning the car startted perfectly on even the coldest morning until a couple of months ago and another inspection of the carbies revealed further clogging.

The tank was subsequently removed and sent to Redistrip to have the old lining removed. The Repat redistrip advised me that it was the ethanol in our fuels that have acted on the lining. seveal days work by myself to remove the tank and clean the carbies and $500 for redistrip to clean and repair the tank

The warranty on my 2000 Jaguar XJ8 was up in November 2007. Now, (July 2008), my transmission went. Jaguary (Methany Jaguar in Jacksonville, FL but I had purchased it in 2004 from the Jaguar dealer in West Hollywood, CA). Jaguar said I had to replace the transmission for $7,000. Aampco said they can rebuild it for $3,800 including all the parts, including "hard parts" and the torq converter, of the transmission they must replace. Apparently, a large part actually broke in half, ruining other parts. The car is paid for so I'm doing it because I can't afford to buy another car. I'm having to take the money out of my IRA. It's a travesty.

For the record i would like to tell how many problems i had with my 1993 Jaguar XJ6. I bought my Jaguar in 1996 from Howard Orlof Jaguar dealer in Chicago with 20% interest.It was already a bad deal from the begining.Soon after i had the car it rained. I noticed that inside of the car conpletely got wet.At the time dealer did nothing about it.Every time it rained entire carpet in the car completely got wet.I drove the car a few more years with copletely wet inside. No mechanic was able to find the leak.I paid so much labor cost and got no result. Finally a few years later i found the problem. Every pipes and wires come from engine compartment to the glove compartment were built very loose. That was totally Jaguar maker's mistake. I was never able to enjoy my car. Day by day there was something wrong with the car. First AC compressor gone bad with smoking and making huge noise.I paid $3000.00 to fix it. In one year time some reason all the rotors completely gone bad and had them fixed. Soon after wind shield wiper never stop working, there was power at all time even i shut off the car.It was cotroled by the central procesor unit computer and to fix it a dealer told me i need a new procesor unit. It was too expencive and i did not do it. Then mechanic extended a wire from the fuse box and i was able to use it manuelly. Few months later the evaporator gone bad and i had to spend $1300.00 to fix it.Than starter gone bad. Had to fix it.Soon rear window de froster did not work. Antenna did not work. Passanger seat started to go all the way back itself and finally broke. 2 of the heat blower motors broke. I bought used ones from EBAy and fix them myself. Guys this car almost made me a mechanic. Honestly i am telling the truth. The fuse box also burned i ordered one and put it in place myself.One day when i was driving the radiator hose exploded on highway and i almost burned the engine. I wish i did then. Maybe i could have better life without it. It is like a bad marriage. Then ( no kidding) the differential broke on a highway, can u imagine? How many car's differentials breaks? I bet it happens to only Jaguar. What a bad quality cars they nade. No kidding i had to change the fuel pump too by myself. The mechanic told me it would take 7 or 10 hours to fix it. Because they had to take out the fuel tank out then replace the pump.But i made a short cut. I cut the body under the rear window and fixed the fuel pump myself.There is more.Al of the door handles broke too.First i made a hole in the door and tied a rope to inside handle and by pulling the rope i was able to open the doors.Finally i found used used ones on EBAY and i fixed myself.Lately i drove my car to bingo hall. After the game my car did not start.It was copletely dead.It wasn't hard to guess what was the proble. After all the bad experience i knew it was the brain of the car th CENTRAL PROCESSOR UNIT was dead. I found a used one on EBAY and fix it too myself.Do you want to know how many batteries i changed in 12 years? 6 yes 6 batteries. It is a mistery. Something drains the battery and i could not find the reason yet. Now everyday when i come home i take off the ground cable from the battery. There are some more problems but i will cut off here.Shame on Jaguar company making such a bad quality cars.They should give a full purchase fefund toall 93 Jaguar owners.

Over the last 2 years my 1998 jaguar has stalled on the highway. I had to work my way over to the shoulder, turn the car off and restart it. I was almost rearended one time. I contacted jaguar USA about it and they professed to not have any knowledge of any such problem with the car stalling out. Amazing- I just received a letter from jaguar that there is a recall on the closed throttle operation that under exceptional circumstances could cause the engine to cut out. Although it is most Unlikely..... Today my car would not go into forward or reverse until I had tried it several times. It is balking or bucking when it does go forward. I do not know if this is related, but I have hear horror stories of Jaguar transmissions going out on a number of cars. If this is a transmission problem with my car, I think that there should be a class action suit against Jag. unless they also issue a transmission recall.

I have a 2000 Jaguar XJL that is having problems with the transmission. I also have a friend with the same year having the same problems. The first repair was $4000 and is now back in the shop for a similar problem. The car has 70000 miles on it and only 7000 miles after the last repair. Jaguar need to step up and address the problem.

I have jaguar 2002 X- taype with only 25,000 miles on it. I am the first owner. got it new and suddenly car have a transmission problem. no accident. no bad driving and no major reapir in the past. jaguar with 25000 mile only should not have transmission problem. they are telling me it cost $5,000.00 to replace the transmission. car is not is not moving and it sits with dealer service lot.

Jaguar X Type has a very serious problem with it's brakes. I have replaced my brakes four times. I have never had this kind of problem with any other cars I owned. What' going on with the brakes? The cost of repair on these brakes are rediculous!

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My 2002 Jaguar X-type started having transmission problems which knowing nothing about cars I simply just asked the service ryder if it was normal for the car to jerk while accelerating sometimes. The service ryder explained that a number of normal causes could have prompt that to happen and that if there is no problem getting around then the car is fine.

I continued to experience this problem so I asked to have them look at it when I took my car in for service at 39,000mi. The dealership serviced the vehicle and told me that they did not notice anything wrong with the transmission and sent me on my way. Being 19yrs old and knowing nothing about cars, I did not realize that there was going to be a problem with the fact that the dealership did not note the transmission problems on my work order. I brought the car back approximately a month later and asked them to look at the transmission again because the problem had greatly increased and I was told that although I am still under the miles of the warranty, my car is out of warranty based on the 4 years from the first sale date and that I would have to pay for the diagnostics and repairs.

I was furious that this dealership would have the nerve to tell me that my transmission was fine while under warranty even when I was having problems with it and then the moment the warranty was up they asked me to pay for the very same repairs. The service manager called Jaguar corporate for me and told them that I did in fact bring my car in while under warranty with transmission problems and whoever it was that he talked to said that there should be no problem having Jaguar replace the transmission but he had to clear it through his supervisor. I called a week later and he said that Jaguar rejected my request for repairs. I asked him how that was possible since the transmission was under warranty when it started slipping and he said that it was out of his hands and that there is nobody who wants to offer me assistance.

Obviously I felt that it was the dealers fault for not completing their fiduciary duty which was to document all problems and complaints under warranty so I parked my car outside of the dealership and started protesting their service center. I had a ton of support from the community and had so many people coming up and telling me how they were lied too and screwed over by that dealer as well. On the other hand, me, my friends, and my family were being verbally and physically harassed by the management and employees of the dealership and at one point we even caught one employee vandalizing my Jaguar on video tape and then fleeing the scene in his Ford truck and the service manager was so mad at me that he will no longer admit that I had brought my car in under warranty but has actually started telling people that I am not even a customer of the dealership.

The president of the dealership would not comment or correct the situation and so we halted our protest as a response to the hostility and threats coming from their employees and management. At that point I took my case to the next level that I knew of which was the Jaguar Customer relationship center. My case was reviewed by the board of appeals and somehow rejected once again based on the fact that I was out of warranty. I went back and forth with the customer service representatives about the fact that the decision was inaccurate because it was based on fraudulent information because my car was under warranty when the problem began and the service manager had called them once before to confirm that. They repeatedly told me that the decision was final and after months of trying to speak with the management there, they began to ignore my calls and hang up on me. They told me that they would no longer accept calls from me. The representatives began to say many more immature and unprofessional things when answering my phone calls. I thought it was interesting and somewhat entertaining.

After a while of hearing some pretty outrageous stuff from them I went and bought a hand held recorder and recorded them a few times. One guy answered the phone saying, Whats up clarkey boy? and then proceeded to sing hes a maniac, maniac? and another employee asked if I was sitting on the toilet. This is an example of the service the Jaguar North America employees provide while dealing with customers who have paid top dollar for prompt, professional customer service. I left the premier automotive group several messages to call me back about the problems at the customer service center, but also ignored all of my calls. The customer service center for Jaguar North America has recently taken action to block my phone numbers from even being able to dial their phone number.

This is a service that I have, and still am paying for and I am being denied that service from Jaguar Corporate. All of this has been spread out over a span of two years and still nothing has been done about the situation and the executives of the Ford Motor company have told me that they do not have time to deal with my situation. It also says in the Jaguar Passport to service that the customer is not responsible for documenting or saving receipts and that Jaguar cannot refuse service of warranty based on lack of documentation. Apparently they do not stand by their promises just like they do not stand by their product. If you too have experienced transmission problems with your Jag please contact me and let me know about it.

I have similar complaints about the service received by Jaguar. I bought my 2002 X-type from the dealer in 2005 with 28,000 miles. It was a lease vehicle that was being turned in early. I diligently took it every 3,000 miles for oil changes and tire rotations. On the 30,000 mile service everything checked out OK per their service. I had at least 2 oil change and tire rotation before returning for the 40,000 mile service. I was told I needed new brakes and rotors but nothing had been mentioned on any of my prior visits. They have a similar answer from everyone you speak with that the brakes and rotors have to be changed at the same time but no valid reason why this occurs. I had a 1992 BMW before this car and only had to put one set of brakes on it over the years. Today I left my Jag for the 60,000 mile service but reminded them that the oil change was free. When I went to pick up the car the oil had been changed but the maintenance service had not. When I asked when this could be done they readily said tomorrow but now the $400 service that I had been quoted was now going to be $890.00. Everytime I take my car in for service something always goes wrong- either they don't have it ready or don't perform the service I have requested. I can't wait to get rid of this car and I am very vocal to anyone I meet about the inadequate service this Jaguar dealer performs. I have made multiple calls to the customer service line for Jaguar but that gets you no where. They could care less whether their customers are happy or satisfied. I would never recommend anyone buy a Jaguar. I just laugh when I read their advertisement stating they have the #1 service.

Purchased a 2000 S-Type Jaguar an 3 months later I start ed having problems, the car has found to have a bad transmission. It's been reported that Jaguar knows that these cars transmission have been designed wrong, and no matter what customers have place at least two transmission in their cars. I recently had my car pickup by the finance company because I was not about the buy a transmission at $5000 plus pay labor another $2700 on a car with I owed $17,000 dollars.

The speedometer on my 2006 XJ Vanden Plas was broken. I took it to the dealership twice and they could not fix it, telling me they cannot duplicate it. I told them it has to be the speedometer head since the diagnostics did not register a code for any sensor malfunction .I also told them this is dangerous condition because several time speedometer shows 55 mph while I am passing cars on what I felt a very high speed.

The dealership actually thought that I got a speeding ticket and that I am trying to make case for defective equipment. The dealership said they can only replace it when they can see the failure. I agree with them and hopped for a day that this speedometer stops working all together. On the third try finally the speedometer completely quit working and they determined that it was the speedometer head and they were going to replace it.11 days goes by and car still has not been fix. I stopped by the dealership to get an update. The service adviser told me that, the part is not available and that they contacted the Jaguar and was told that the speedometer head is not available in the country.

According to the service adviser's conversation with Jaguar, the speedometer manufacturer had not released a replacement part to to the jaguar in UK. It seemed to me that this situation may go on for another week or two and I wont be able to have my car for almost a month. I then called Jaguar customer service and was helped by a woman name ( I will not mention names here), When I asked as to why the part is not available and where the hold up is, she told me while she kept interrupting me, that it takes 48 hrs to research that. I said I need an answer sooner.

She told me that I am being rude and she then hung up on me. I called back and she got on the phone again. I asked her why did she hung up on me. She said I was being rude. I said how is this being rude when a person needs a more concrete answer while he is inconvenienced with his car being down. She said that I am raising my voice and then she hung up on me again.

I called the the third time, she answered the phone again. I asked for a supervisor. She said why do you need a supervisor , she will tell you the same thing. I said you either pass me to a supervisor or I will go straight to president of customer service. She said hold on, here is a supervisor.

At this time I was put on hold for 10 minutes. A woman name (I will not mention her name here) picked up the phone. When I started to tell her what has been going on, she continue to interrupt my conversation.When I asked her to stop interrupting, she told me that I am raining my voice and I am being rude. She also hung up on me.

At this time I was very upset. I called back and got the same person on the phone .

This is not a first Jaguar I owned, I have owned a 1980 XJS which I traded for this car I also feel that I paid one month car payment for nothing. BTW the car still has a problem with steering that the dealership tells me that they cannot duplicate..

I purchased this 1998 jaguar vanden plas fron Bent Tree Sports Car Dealership Texas.It had 37,000 mi on it when purchased. These cars obviously were made with cheap parts and financially not worth repairing.

I bought my 2004 Jaguar S type in Sept of 03. I have taken my car back to the dealer four times complaining that the car drives like the break is on. The second time I took it in, they put all new front and back brakes on my car. Now there is this recall about the brakes being applied on its own (so I wasn't crazy after all) and I took it in today and the dealership is telling me I need new brakes again, just 13 months later. I do not drive the freeway; I do not drive back and forth to work (I work out of my home). And I am finding it hard to accept let alone believe it is possible it needs new brakes again. I had 1,100 miles the last time they put on all new brakes and I now have 15,000. I know for a fact there has been a problem with these brakes that I have attempted to get someone to hear me about. Now I feel you are asking me to pay $500.00 for new brakes because of your cars malfunction. The service manager told me it is normal to expect to put on new brakes at this rate once ever year or so, or 15,000 miles. I have had the car almost 5 years, it has 48,000 miles and it needs brakes again, making this the fourth time. I called five other car dealerships that said I am being sold a story. (What else would they say?) Yet I owned a brand new Saab for 7 years and it never needed new brakes in the entire time I owned it, (turned it in to you for this S type). Before that I owned a Brand new Volvo for 6 years and never had to replace its brakes, and I did work out of the home when I owned them both, and did plenty of freeway driving and put twice the miles, so it isn't that I am hard on brakes. I havent even done half of that with this Jaguar, and I have replaced them three times. You cannot convince me it isnt because of these faulty hand break recall. And the worst is even after they did the recall repair; it still drives like the brakes are on. I filed complaints with the attorney general, heard nothing back, Lemon Law Consumer affairs agency, heard nothing yet, Jaguar corporate, they called and left a message, I called them back havent heard back from them and it has been 6 months, and JD Power group called to ask today if I was satisfied with the recall and service I received from Jaguar and I said absolutely not. I do not feel it should be me who replaces these brakes. I cant wait till my lease is up and I am done with Jaguar. I have wanted a Jag all my life and my dream came true, I just didnt realize the dream would be a nightmare! To anyone out there, Jaguar has the worst service and they dont stand behind their cars, and certainly dont take on any responsibility.

I have an issue that is shared by hundreds if not thousands of Jaguar owners. The problem is with a faulty transmission in the 1999-2003 Jaguar S-type cars. Research shows that most of these vehicles experience a partial or total transmission failure anywhere from 20,000 to 60,000 miles. Repair costs average around $5,000 upwards to $7,000. Typical problems include transmission slipping out of gear at low or high speed, sudden surges forward when at stop light, which is very dangerous I might add.. And also problems like shifting into reverse or drive only to have the car not move, or getting locked into park when you’ve parked on an incline, even on a slight incline. These are just some of the most common problems you’ll read about at multiple sites on the internet. The other common tie with the S-type Jaguar owners, including me is this: Jaguar corporate as well as Jaguar dealerships refuse to admit there is a problem. I have contacted Jaguar directly by phone and email, they have never contacted me back. I have had a local Jaguar dealer tell me to my face that there is no known problem with the transmission. They have had the nerve to tell me that I abuse the car, or drive it too hard. That is so not true, few people baby their cars as I do, one look at it and you’d see that. A quick look at carsurvey.org among other sites clearly shows that it is a HUGE problem. This corporate giant is hiding from the fact that they have a problem. A problem that could (and should) cost them millions of dollars to fix. But as I mentioned, Jaguar and it’s dealerships are hiding the truth and their negligence. Anyone buying this car should expect a dependable vehicle, not a nightmare. Bottom line, this should be handled as a recall issue or at the very least Jaguar should at least agree to pay some percentage of the replacement costs. I am writing you today hoping that you may find this worthy of further research and perhaps some exposure that might help some of us that have become victims of corporate greed. Thank you for your time.

I have also have a 2000 Jaguar S-type with transmisson problems. These transmissions are sealed, therefore can't be serviced regularly. If they could be flushed regularly and have the filter changed, they might last longer.

Has Jaguar S-type 4.0 V8, we bought it brand new. Problem started with in three to four months. No help from dealer. It hesitates during gear shifts. It jerks. Do not buy this car, it's not worth at all. Buy Lexus or Something else. Had BMW also, same thing. Need to know is it transmission or fuel filter or needs fuel injection clean up?

In 1967 I owned an XKE and in 1971 got a newer model E 2+2 and both of these cars were horrible. I swore I would never get another jaguar. Now Ford gets a hold of Jaguar years later and I thought I would try it since they now had mechanics that knew what they were doing and just better quality control. So I got an S type jaguar in Apr. 2001 from South Bay Jaguar then known as Peyton Cramer.

In 2002 when I took my car in to be serviced I told them that I felt the gears were slipping. From previous experience with the 2 Cars mentioned earlier, I knew darn well what slipping gears feel like. I also extended my warranty to 6 years instead of 4 years based on my past history with Jaguar...figured better safe than sorry. Well, each time I advised Jaguar about the gears (while under warranty) they said nothing is wrong, they test drove the car and they claimed to have hooked a laptop up to see if there were any warning codes which would indciate a transmission problem and none showed.

So for 6 years on and off I mentioned this when I took the car in for service and always the same answer...cannot detect any problem. Ok it is May 2007 ONE month out of warranty, I get a warning message that reads TRANSMISSION FAULT. I HAVE 50,000 MILES ON MY CAR. I proceeded to have the car towed to the dealer and of course this past tuesday they call me to say, indeed there is an internal problem in the transmission and IT NEEDS TO BE REPLACED! MONTH OUT OF WARRANTY!

They told me it would be $6,000.! I told them no way! Obviously there was a problem all along and they did not detect it, physically or electonically. The dealership was not willing to do anything for me so I contacted Jaguar headquarters and they got back to me and said the dealer would take some $$ off and Headquarters would throw in a $500.00 coupon. I told them that I did not feel that enough was done and they said at this point it would be the dealer's call if they would do anything else.

I contacted them and they said no! Interesting that the first problem I have out of warranty, is exactly what I have complained about all this time! My car has been seviced here from day one and this had been a complaint of mine almost from day one! I have now been referred to someplace else for the repair by 3 different people and I am still going to pay quite a lot for the repair but for sure Jaguar will not get another 10 cents of my money...ever again. After reading all the complaints that are similar to mine ...

I really feel a CLASS ACTION LAW SUIT should be brought out against Jaguar and their defective transmissions. If anyone is proceeding with anything please feel free to contact me at d-bove@hotmail.com I believe Jaguar is fully aware of their situation. I have read the other complaints here and Jaguar should be ashamed of themselves and reported to the better business bureau via the dealer!

My 2002 Jaguar X-type Began experiencing transmission trouble at 39,000mi. I took it in to Jim Burke Ford- Jaguar to have it looked at and they claimed that they could not find a problem with the transmission. Approximately two months later I took it back because the problem had worsened and they informed me that although im well under the millage, my four years had just ran out last month. How convienient that they could not find the problem with the transmission when I took it in a month before the warranty ran out. $10,000. for a new transmission!

There is a brake sudden acceleration problem with the 2004 S-type Jaguar that Jaguar does not want to find because it will have to do a recall but there are many cars with this same problem. They fight each consumer because the other consumers do not know about each other.

The transmission is going out. Will cost over $5400 to replace. It appears from other message boards that others have had the same problem with the S-Type. Jaguar should be doing a recall on the transmissions. A luxury car should be able to holds true to it's name. I had a GEO Prizm for 13 years and it never gave me the kinds of problems this Jaguar has. No consumer should have to pay as much money as we do for a luxury car, just to have to junk the car or take next to nothing on a trade in because of the transmission.

In February 2006, I purchased my 9th vehicle from this dealership, a 2005 Jaguar XJ8L with 16,000 miles on it. Three (3) days after purchasing the vehicle it went in for its first of many visits with bad brake squeel.

Over the course of 13 months now, I have had the rotors replaced, the brake pads replaced, rotors deglazed, a brake gel applied, etc., to no avail. It has been only 2500 miles since its last visit and the squeel is back again every time the brakes are applied. This time I met with the general manager of the dealership, Garrett Ming, to negotiate a buy back (since the service writer, Alex Arana now has told me that warranty will no longer cover any brake issues - even though this has been a problem since delivery) since the problem cannot be rectified to my satisfaction.

It's time the dealership returns the loyalty to the customer who has purchased 9 vehicles from them. Mr. Ming had the used car manager, Howard Whitson contact me to get a 'pay-off' from my lender. After the recieved the amount still owed Mr. Ming told me there is nothing that the dealership can do to help me. Cut and dry! Their explination now is: that all cars will have brakes that squeel/squeek due to the composition of what brake pads are made of nowadays. Not only has this brake issue not been correct, the car has been into service for several other issues including replacing the ABS system, instrument cluster twice, heat shields to name a few. I even spent 1300.00 to the dealership for new tires after only having the car 9 months.

My offer to the dealer was for them to pay off the car and they reclaim ownership and then sell me another used Jaguar XJ8L on a whole new note for me. I agreed to only pay sales tax on a replacement being that I had just two weeks ago paid the registration on this Jaguar. I would be the one out 13 months of ownership/payments on a note and would be starting all over again.

The dealerships stand is that I am upside down on my note on them taking it back as a 'trade-in'. Yet, according to Kelly Blue Book values, they could turn around and re-sell it and still make a profit. Nope. They don't/won't see or negotiate. This speaks volumes of dealer loyalty to a loyal customer.

I feel that I have purchased a 60,000 lemon. A car of this style and caliber should not be an embarrassment to drive. I feel there is something wrong with the car that is causing this problem and the dealership/manufacturer should fix it.

just sevice my car at 82000 mile one month later i am told i need a new tranmission my car have been service every recommended service i follow every perventive maintance it seem for nothing .

On Aug, 30 2006 I purchased a 1998 jaguar xj8 with 63000 miles from hwy 150 buyers way in Bessemer, Al. I first overpaid for the vehicle. My wife drove the car back and fourth from work mon thur fri. She complained to me that the car would just shut off while she would be driving. She also told me that the vehicle would not start on several attempts. I noified the dealer whom then told me that I was out of my warranty period (60 miles ).

I spent approx. $1000.00 dollars at first on towing, engine checks, fuel cleaning, etc; I was then notified by express oil that the vehicle had a recall in 2004 concerning the same problem. I contacted jaguar cust serv. and they told me that the recall had been done on my vehicle in 2004(nov). They also told me that I would be responsibile for the repair. I investigated the recall and later found out that the part that was replaced was a used part. Jaguar cust. serv. first told me that on recalls, the dealer is supposed to replace the part with a new part.

I then found out that the same part number with the recall is the same part number of the part that was placed back on the vehicle. I also tried to purchase the part(throttle body), and one jaguar part dept. told me that the part would cost $1800.00. He also told me that a used throttle body cost $350.00 but I could not purchase that part because it was part of a campaign(whatever that was). I then contacted Jaguar again and spoke with Kim again. She told me that I was suppose to have a new part on my vehicle at first.

Then she called me back approx. 3 days later and told me that is was ok for the dealer to have put a used part back on the vehicle. The recall only had a year warranty. They provided me no help at all. I would not take a new Jaguar if someone gave it to me.

My wife has had one accident because of the problem. She has been stranded several times and has had to wait several hours for me to pick her up. I have spent several hours on cell phone with jaguar cust serv. I had to put $1800.00 down payment, $550.00 a month, and about another $1000.00 on towing, repairs, etc; The vehicle has been sitting in the garage for about 3 weeks. The vehicle will not start at all. The hwy 150 dealer also told me that they put a new fuel filter on the vehicle and that was a lie. If anyone can help my wife and I, please contact us at 205-424-4040 or 205-230-1036(reggie) thanks

I am hearing more and more about the faulty transmission in Jaguar cars. Mine is a 2002 with 38,000 miles and it needs a new transmission. The warranty was up in Nov 05 but I fought with Jaguar and they at least in my case offered to pay for the parts. Must be an admission on their part that something is terribly wrong. It is still costing me $3,000. that I certainly think should be paid by them warranty or not. They refused. I am having the car fixed and getting rid of the headache. It's a shame because I really like the car but they have lost me as a customer for GOOD!!!!!

I have a 2003 X-type Jaguar, you name and I have replaced it. The car is possessed, only has problems when I drive it,the car see me and the check engine light comes on. Since I've had the car, I've replaced: fuel pump, jet pump, gaskets, right and left hand ventilators, fuel tank, pump seals,ignition lock barrell (which had to be ordered from Europe),headlight assembly,water pump, another gasket, battery twice (within 1 year), battery cables, hood leaper (271.55),4 tires, 2 blew out in one day, coolant reservoir, tank expansion. This work has been done in 2 years and I wish someone would just steal the car, could I be so lucky? NEVER BUY A JAGUAR AGAIN, YOU COULDN'T GIVE ME THE CAR FOR FREE!!!!!

Jaguar XJ8, gasoline leaking/fuel seal failure - after filling tank with gas, drove into our garage; strong smell of gasoline; gas pouring onto garage floor. Has happened twice; very little mileage on car.

Am petrified to drive car. Dangerous situation.

We purchased a new 2002 Jaguar X-type from the White-Allen Group in Dayton, Ohio. The vehicle was serviced at the dealership according to the manufacturer specs. Shortly after the warrantly ended, the transmission failed completely. The dealership gave us a repair quote exceeding $5,000! Searching complaints on the internet indicates there are a number of people with similar problems. If you are thinking about buying one, maybe you should also consider a Hyundai or Kia with a 100,000 mile powertrain warranty! We are scheduled to pick the Jag up tomorrow - and it will probably be sold or traded in next week! We have bought our last Jag.

2002 Jag X Type 58000 Miles, transmission went. Jaguar wants no part of it.

I purchased my S-type Jaguar in April of 2003. I bought it used with 30,000 miles on it and everything appeared in good condition. After owning this car for less than a year the drivers side window fell down into the door. I worked a demanding job and had to hire a local auto shop to do a quick fix on the door and of course, pay out of my pocket. The next thing that went wrong was when the window in the rear right door fell down into the door. I was also having transmission problems. I had to travel to work on a busy two lane highway that could be described as dangerous in a safe car. I would be driving down the highway and my car would literally stall and would not take gas. I had to pull over to the side of the highway and wait for it to kick back into gear and take gas again. This is a very dangerous situation.

This was all looked into by my local dealership Bob Dunn on 11/12/ 2004.They replaced the intake manifold with new gaskets and replaced leaking breather elbows. Then Christmas 2004, one month later, the gear shift broke for the first time. If you don't know, the gear shift is guided by a piece of hard plastic. My car would get into a situation where the gear shift would not move. I would sit and gently try to move it. I was successful on some occasions and not on three other occasions. I have had this replaced THREE TIMES.

I was home for the holidays and I had to get a mechanic to get up under my jaguar and move the gear to drive so that I could drive back to North Carolina, stuck in drive. I could not turn my car off or put my car in any other position, Reverse, Park etc. I got back to NC and got my car fixed by a local shop. Then the gear shift mechanism broke again. The shop I went to fixed it again for free honoring their original work.

Now here I am in September 2005 and my S-Type Jaguar with 77,000 miles is broken once again. The gear shift is broken again and in addition the engine/tranmission light is on and now must be hooked up to a machine to view this new problem. I don't know what this will cost. I have been repeatedly disappointed and unfortunately the lemon law in NC doesn't apply after two years.