Complain about a product or service

Jaguar

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Jaguar • Brakes • Deceleration problems • Multiple problems • Transmission • Other vexations

It's said that a thing of beauty is a joy forever. In the case of Jaguar, this is true only if no one is in a hurry to go anywhere. Jags are and always have been among the most beautiful creations in all of motordom, but they are hardly known for being hale and hearty beasts of burden.

Our advice: If you have time and money to burn and another couple of cars in your garage, indulge yourself! Buy as many Jags as you want. If you're looking for a daily driver, we'd recommend something along the lines of Lexus, Infiniti, Lincoln and so forth.

Herea are a few of the more recent complaints:

Marcus of Chicago, IL November 2, 2009

I have been having the same problem with my 2003 s-type jaguar, the lug nuts will not come off when I go to get brakes done or get new tires. When I talk to jaguar they tell me I need new hub assembly that will cost 1,000.00 and that does not include new brakes that have wore down because I could not change them due to not being able to get lugs off.

I called today to another jaguar dealer who said if they can not get the one lug off I need, that I will need new hub assembly for 1,064.00. Well brakes are wore down to the point that they are grinding metal to metal and the care is pulling to one side.

Dan of Westerville, OH October 30, 2009

I bought a 2000 Jaguar S type in May 2006. I went thru the proper steps as to find out if anything was wrong with the car before I bought it by using carfax and asking the used car lot dealer had the car been involved in any accidents. I didn't find any conclusional reason to believe anything was wrong with the car. The car had relatively low miles for the year of the car (approx 40,000 miles. Within purchasing the car approximately 60 days I had my FIRST major issue with the transmission.

I later found I had a problem with the front control arms and lower ball joints, something I found they had a recall on for the same year, make and model but when I contacted Jaguar I was surprisingly told that my vin number wasn't part of the recall! I have been told SEVERAL times by reputable carshops that this EXPENSIVE defective part can cause serious bodily harm leading up to a possible fatal accident.

After several incidences with problems with my car over the last 3 years I finally am at a point that I recently tried to trade my car in and was told by the dealer my car actually DID show up as a Lemon back in 2001 when it was brand new. The 1st owner had the car for 2 months and gave the car back to the dealer and deemed a lemon. My assumption is that the Jaguar dealer resold and or could have possibly changed the vin # to my car. I am not even able to trade my car in due to this situation! I am begging for someone to help me rectify this situation!

Hawa of los angeles, CA October 12, 2009

We purchased 2002 Jaguar X type certified preowned from Hornburg jaguar in santa monica, california on 2/21/2005 with extended warranty that expired on 11/07. Over the course of these 4 years we have had mulitple problems with the car but recently transmission went off. I had called Jaguar manufacturers, spoke to Tony , described the whole situation. He suggested to bring the vehicle at the certified service shop for him to evaluate, so I dropped my vehicle on 10/6/09 at the Hornburg jaguar service center in Santa monica with Bjern. Of note that my car has been making grunting noise and reverse gear hasn't been working. For a week I have been follwing up with Tony at the jaguar customer service and he kept on saying that he needs to see what's going on with the car in order to make determination for any financial assitance. During the whole time he was very well aware that my car was out of warranty. Apparently he could n't get a hold of bjern or service manger at hornburg service center in santa monica for 1 week. Finally today on 10/12/09 Tony got a hold of Bjern so he called me stating that nothing can be done from Jaguar manufacturer or the dealers because the car is no longer coverred under the warranty.

Elsa of Monroe, NY September 24, 2009

I leased a 2007 Stype Jaguar. the 3ard one from them. never had a complaint. I just discovered all 4 of my tires that only have 17,000 miles have a warranty defect. all have bubbles. no one will help me. I have complained to Continental but they are saying warranty covers wear and tare. well this is wear and tear and dangerous all Jaguar wants to do is admit the tires are bad yet they put them on theyre cars. the physical damage is my life. I read that Continental tires have many recalls as well as being named in lawsuits

Esther of sacramento, CA September 13, 2009

I purchased a 2002 jaguar x-type 4 door fully loaded, platinum in color, moon roof, leather seats etc. everything was fine until about a year after of owning it the moon roof will not function properly, the beautiful black "leather" interior is has rapidly started to fade to a creamish, biege color although my jag is always parked in my garage never do I leave it in the sun or whatever it may take to make this happen and to make matters worse the transmission has blown when I have had it serviced and fluids checked and topped off so that I could aviod problems like electrical problems, breakdowns and blowouts but still after all of that my transmission has suddenly went to crap!!! for what reason I don't know and to tell you the truth I am sooooo pissed off I can't even think straight.

I feel like the dealership took advantage of me and sold me a lemon. I never thought in my wildest dreams that this would happen to a 2002 jaguar especially when all I do is drive it to work and back home. It's crazy!!! I'm a 60 yr. old woman who does not joy ride, speed etc.although; if I was that type of driver, that should not be reason for a luxury 2002 jaguar to be giving me the problems it has.

Reza of Irvine, CA September 2, 2009

My 2004 x-type Jaguar blew up an engine while still under warranty. I recently had an accident that required a copy of repair done on the vehicle. The dealership is out of business and Jaguar does not give any information on where to get the record. Their computer record clearly shows the repair, but they are not willing to send me a simple email or fax to acknowledge the repair. I have spend over six weeks and 100 hours over telephone talking to varaious people to no avai. They finally referred me to a guy at autonation.com who said he has mailed the copy of service record to my home. When I asked him to what address, he did not know. I have been waiting for over two weeks still waiting for the mail.

Trevor of Welwyn Garden City, United Kingdom August 21, 2009

I brought my car XType estate in 2005. The car has only done 50,000 miles has had no less than 3 new sets of tyres, the car began kicking out black smoke and needed new rod, the safety belt stork has broken, had 2 lots of break pads. Every time I take the car in for a service or as today an MOT there is always bad news. My previous car a BMW never had as many problems. I wanted a different looking car and love the look of Jags compared to others but mechanically they are dreadful. A car that is only four years old has already had thousands of pounds spent on repairs and new parts, making me very disappointed. When I have taken the car into Grange Motors in Welwyn for a service or MOT they always come back with bad news and a list of repairs. I have now had enough of them and will seek alternative garages although I am not hopeful; is it the Jag or the garage.

Evens of Flower Mound , TX August 5, 2009

I purchased a used 2003 Jaguar S-type with 47,026 miles in February 2008 which was financed by Jaguar credit. I was told that the car is a certified pre-owned vehicle and that I had warranty up to 100,000 miles. The salesman, Carlos Kiperschmit, indicated that the seal (certified pre-owned) and signature on the bill of sale were proof of the warranty.

In July 2009, the car broke down and I had it towed to the nearest Jaguar dealer in Dallas. The next morning I was told by the dealer that they would not work on the car because in Jaguar's database the vehicle was reported as a "Junk" car and the representative proceeded to provide me with a report indicating that the vehicle is in fact junk and has a restricted title.

Since then, I have spoken to several representative of Jaguar USA and Jaguar credit and have not gotten anywhere. Last week I was told by Matthew a supervisor at Jaguar USA that there is nothing to be done about my problem and that is the end of it. This car breaking down has caused may hardships to our family.

Richard of Boca Raton, FL July 10, 2009

S Type Jaguar was scheduled for lease turn in. Jaguar Credit sent an inspector a month before lease ended to inspect. Said fron tires were under allowable wear and sent a final bil for 2 tires of 386.40. I called and spoke to a representative who could do nothing and threatened to send me to collection if I don't pay. I will never purchase from Jaguar again.

cynthia of sailsbury, NC June 22, 2009

Car was a lemon, Jaguar brought the car back, my loan for car still exist, Jaguar has not paid the loan off. I cant get another car till Jaguar pays off loan. Jaguar has the car since 6/28/09 and i have the car payment , insurance and taxes. I am stiil responsible for car. This Allison will not treturn my call, i have beencalling for ten days. I am running out of people to get to work. The recepionist who answers the phone says check is being processed(she admitted that she could tell what that means). I need Jaguar to pay off loan, so i can have transportation to get to work, before i lose my job.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |