Tom Wood Nissan

I bought a "Nissan Certified" titan truck, purchased the "Bumper to Bumper" warranty. I have had the truck in for transmission trouble (not covered), cruise control (not covered), ball joints (not covered), and now the exhaust system has failed (not covered). The service people say they always have problems with the salespeople not explaining the "warranty". Now, I will have to come up with 600 for Meineke to replace the exhaust system.

Regarding a 2008 Nissan Xterra SE. Purchased the vehicle (brand new) Feb. 2008. Noticed in Oct. 2009 the spare tire, mounted underneith vehicle was missing. I figured it might have been stolen so I purchased a new rim and tire (approx. $240). I had approx. 40,000 miles on the vehicle at this time (Nissan factory warranty ended at 36,000 miles or four years, which ever comes first). When I went to mount the replacement spare tire under the vehicle is when I discovered that the mounting hook that secures the tire was broken and had failed. The failure of the hook caused the spare tire to fall off.

I took the vehicle to the original dealership where I purchased the vehicle (brand new)to notify them of the issue and to see about getting a replacement hook. Not only did the dealership (Tom Wood Nissan, Indianapolis, Indiana) refuse to replace the hook or reimburse me for the cost of the tire/rim, they informed me I would need to buy the whole tire mounting unit, $166.60, not including labor. I should inform you at this time, when I purchased the brand new vehicle, I also purchased an extended 100,000 mile warrenty for $1,500. I was told at the time of purchase this would cover me bumper to bumper, beyond 36,000 miles.

Also, the two service managers who I dealt with were uncooperative and extremely rude. The only cooperation I received from Tom Wood Nissan, Indianapolis, IN, was the phone number to the Nissan Headquarters to take the matter up with them. I did take the matter up with the Nissan Corporation and I was just informed, they as well will NOT cover the failure of the part. Again, Nissan will NOT cover ANY of my losses: tire, rim, mounting hook, or ANY mounting hardware. I find this decision to be extremely disappointing and wrong by both the dealership and Nissan. By the way, this has been a month long process.