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Rockebach Chevrolet

Grayslake, IL

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Sheree of Fox Lake, IL December 5, 2008

The sales representive told me if I gave my car back to the bank and do a Credit write off that I wouldn't be responsible to pay the difference that i still owed on the car (9,000)more I owed on it. But That was a LIE!!!!

So what I had to do was to File Bankruptcy beacuse I couldn't afford to pay So now My credit is ruined because of that 1 sales person no wonder GM is going Down hill because of pepole like That!!!

Stephanie of Elkhorn, WI December 4, 2008

After filling out the application online, we were contacted by a Mr. -----. He said that we were pre-approved to come down and finish the papers for the trailblazer we were interested in. Before my husband and I made the long treck down there (44.33 miles) I called and once again spoke to a salesman. I asked Is it really going to be worth my time to drive all the way down there? He replied yes, we can get you in a car tonight. With that, we did go down there.

When we got there, we were told that we still needed to finish some papers and it ended up that we were NOT able to get a vehicle. (knowing that, i would have never waisted the gas and time comming down) After we found that we were unable to get the financing, we were taken to talk to the financing manager. (Loraine)She asked if we had a co-signer with good credit. We did try a couple of people, no one was able to help.

After we left the dealer, i called my mother and she said that my step dad would be more than happy to help. His credit score was a 600. I then called Loraine and gave her all the information. she said that she would contact me in the morning. I never herd anything else from her until i called at 6pm the day after. She said that she could not get anything to go through. (A call would have been nice so i could explore other options)

I then called a couple more times, trying to figure out how and who could help. Each time she said that she would call me back i never got a call. I then decided that i wanted to trade in my 2004 Dodge Stratus and i could come up with 1000 downpayment. I called and got put on hold for almost 30 min. while they were transfering me around. I finally hung up. The next day i called and asked for her again, she did answer but she said that she was busy with a customer and promised to call me back that night. I NEVER herd anything back.

It has been about 3 weeks now. I have never felt more pushed aside by a company. I felt as though everyone had more important things to do and could find no time to help me. All it would have taken was a call back to say that she couldnt help me, but instead, every time i talked to someone, i was the one making the phone call.

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