Complain about a product or service

McGrath City Honda

Chicago

Jean of Lake Forest, IL October 21, 2009

THIS IS A TRUE CONCERN FOR THE HONDA CARS DIVISION. I negotiated for a 2010 Honda Insight with the online salesman, Chaplin T. The total he gave me on his email message with an itemized list of all costs is $22,769.81 "out the door". The sale was shifted from T to Darius S. The sales manager, Keith M was working with T and S on the sale at McGrath City Honda. Tuesday, Oct. 20, 2009

By the time the deal was finished, the total was $26,000 something. Much of the financial damage happened in the office of Tony B, Finance Manager. Careful! he has a shredder behind his chair. These people should be fired on the spot. They are like carnival workers. Does Mr. McGrath go along with this? .

McGrath City Honda has two laminated charts with all the components in a Hybrid car. It's extensive. On a zeroxed sheet there are three columns of warrantee choices. Tony B then presents this sheet as the extended warrantee. He's very talented at 'slick'. I'm a woman and a senior. Perfect prey for these guys. I'm wondering, IS There A Real Warrantee There at all?

I'm supposed to pick the car up at McGrath City Honda with its New Coat of Rustproofing and with a no theft tracking device installed, etc. and pay the balance, cash, Friday, Oct. 23. I made a down payment of $4,000. on my Visa. "Your new blue Insight will be parked on the roof," they said. I wonder if there's a ramp to the roof? *** I'm relying on you Honda experts for help with this. I never guessed that I would need legal and financial protection when buying a new Insight Hybrid from a Honda dealer.

I now own a '97 Accord Station Wagon. I tell everybody about this terrific car. My wagon has been serviced at Muller Honda in Highland Park where I purchased it new. It is an excellent service department. What a huge difference in the integrity of Honda dealers.

McGrath City Honda will give me the paperwork Friday when I pick up the car. I'm going to ask to go through the sales totals with them and the details of the extended warrantee and examine the rustproofing. If someone from the Corporation will accompany me while I ask them the questions at McGrath, you will receive much necessary information. *** I need Honda's help Friday. It will be a win/win for Honda and me. I have all of the on-line correspondence between Chaplin T and me.

Bruce of River Forest, IL July 26, 2008

New Hyundai Sonata was purchased. within a week the ABS light came on while driving. Took it into Service. They identified it as Rear passenger speed sensor. Said they would order and call me. they did neither. The next day. The rear passenger tire went flat. Salesmen told me to bring it in for servicing the flat. Service said they didn't do tires. Took it to Cassidy Tire. They fixed a "loose' valve and sensor on rear tire. THIS WAS DANGEROUS, IF THE TIRE GOES FLAT ON HIGHWAY AT 60 MILES PER HOUR.

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