Gurnee Dodge

I took my Chrysler 300 Touring in for an oil change. Which should have cost me $24.99. My oil change was about 3 months over the last oil change I had in November of last year. The man comes out and tells me that I have to much carbine in my car. I, being a female felt like he was targeting me because I did not know what he was talking about. He explained it to me again. I put my husband on the phone and he said I had to spend $225 dollars. I was so upset. But he said I had used the wrong gas. He told me I should not use Amaco gas nor BP gas etc. But I should use Mobile, Shell, Citgo and Thornton Gas. I told him I didn't like Thornton Gas because they had water in there gas one time I went to them.

I called my dealer where I purchased my car at Liberty Chrysler in Libertyville IL and they said I didn't have to have the service that was given to me at this time. My car was at 16,000 miles and they gave me a brochure that showed 16,000 mile service for $199.00. Well, I was told I could have waited for 30,000 miles. So why did these people tell me that I needed that service right now? My car was not having any problems before I took my car in. I felt like because I was an African American Women/female, that they took advantage of me and they had the upper hand by telling me anything and I was very upset about it. I want to know what can be done about the unfaithful and unfair service and situation that I had to encounter. I hope I have explained my situation. Please help me out.

I bought a 2010 Jeep Liberty about 2 months ago. In the time that this vehicle has been under my ownership, it has been in the shop 4 times now. This truck is a piece of junk!! Should have known better than to go with a Chrysler product...especially a company just coming out of bankruptcy.

After about 3 weeks, I started hearing a strange vibrating noise. And then I lost total control of the temperature in the vehicle. I bought it in. Was told that it just needed to be re-synced to the computer system. Nope, that didn't fix it. I asked to return the car, and was told there was no return policy. Left the car there, and ended up in my first rental.

Picked up the car the next day. A part needed to be ordered and was on backorder. Therefore this issue was already known, yet no one told me about it. So they put a temporary fix on the car. Temporary being a key word, because I believe it's Gurnee Jeep's motto.

Part came in, and now I'm in my second rental. Throughout this time though, everyone who works in service swears they can't hear the vibrating noise. Yet, I was able to record it several times.

Got a call back that my car was fixed. Oh and it was...for about a week. Brought it back, and now I'm in my third rental. This time they swear they know what the issue is.

After about a week, they tell me it's finally fixed. The only thing that was offered to me was an extended warranty. Mind you, I live downtown Chicago, and the dealership is about an hour and half drive away.

I get my car back, and the heat is working...oh but only for about 3 days. It is now broken again. And the vibrating noise is still there.

Gurnee Dodge is the worse dealership ever. Their customer service is horrible. They lied to me about who the GM was of the dealership, and always found ways around giving me a contact at the corporate office.

I will never do business with Jeep again!

On My 1999 Dodge Durango

Needed to Replace Transmission

All Happened Between 60 and 80 Thousand Miles.