I spent several hours in Coeur d' Alene Idaho Parker Toyota dealing with Mike **, salesman. Deal went thru up to the closing and then Parker Toyota wasn't happy with the down payment. I had stated to the sales person that I was only going to be able to put a certain amount down. We agreed and the sales supervisor agreed as well. All paperwork and insurance went thru up to the point of closing and shaking hands. Sales manager was under the agreement that the down payment was set and accepted. My spouse and I stated that it was agreed upon another way. After denial from car salesman, we walked out, never to return nor offer a good word. Nothing was offered.
Consumer Complaints & Reviews
I purchased a $38,000.00 Tundra sight unseen which is the way I purchase everything I own, including homes. I have a very strong trust in people to do what they say they will. I have been very lucky in life and never had a problem. In December, I drove the Toyota Tundra off the lot, paid cash and asked for no discounts or rebates. As I drove away, something did not feel right but I could not turn around being late for a meeting. The next day, I took the truck into an auto shop and they clearly said that there is a problem with the tire on the truck and it seems like the truck was taken off-road. I then was backing up the truck and the vehicle surged so I slammed on the brakes and just slightly tapped a tree. The damages could not be seen unless it was pointed out.
The following day, I took the truck into another auto place to review the tire problem which no one could figure out. It was leaking about 6 to 8 pounds a month. This auto shop said the same. It looked like it had been taken off-road. This would make it a used truck. I am in communication with both shops requesting then to write a letter. I then drove the truck to my friend's house in Idaho where I left it for a few months while I was out of the state.
During the next three weeks, the media started to relate to the public about the accelerator problems and Toyota Corporate had mentioned on the phone that they have had complaints in the past about some of their trucks tested off-road to see their power. It's against their policy to allow the trucks to be tested off-road. So, I emailed Parker Toyota multiple times to bring the car into the service department to figure out what is wrong but they would not respond. I called and emailed Toyota Corporate and explained the situation to them and they decided to send out a representative to review the truck and planned to write the truck off as a lemon or used vehicle. Then I sent a final firm email to Parker Toyota letting them know that Toyota Corporate was stepping in to make a final decision.
During all this activity, I was emailing the salesman who sold me the truck on his personal email and spoke with him one time and he made it very clear that whatever I want will be handled. I made it very clear to him that I don't feel comfortable having my wife and 5-year-old in this vehicle with the known problem and possible unknown problems. So I told him that I was bringing it back in for a new truck. It's obvious that a truck with 800 miles is not being brought back for a trade-in and no one would even expect that, not even Corporate Toyota.
With all the problems happening with Toyota, the corporation did not want another issue hitting the media which is about to happen on August 4th. There is much more involved but this is enough for you to read for now. We have hired a local lawyer who specializes in these Toyota issues and is not interested in resolving my problem but using this case for his personal goals which is to cause more serious problems for Parker Toyota and the corporation. My case is really different and will help him with his plans.
I would personally like to end this with Parker Toyota and pull my case from the attorney. He is having me document my full case including all details and emails for Toyota Corporate to see along with the American public. You will be able to view this in a few days. Once placed up there, it will not come down.
Over five days ago, I requested a $1,000.00 gift certificate returned to me in a check form. I was talked into a DVD player that would be put in the truck by the time I picked it up. The Parts Department said that there was no possible way that this could be done in less than five days. So I was given a $1,000.00 gift certificate. I still have not yet received the check to replace the gift card. This is a case in itself which will be handled separately and the owner promised on the phone to handle this immediately.
There is much more that will be happening involving the way this issue was handled; not answering emails, blocking email, claiming that they cannot itemize a purchase and much more. It's interesting that they were immediately able to itemize both vehicles as soon as they needed something signed.
To date, my company is in touch with Toyota Corporate. What I don't understand is why a dealer would want to lose an average of one to two vehicle sales a week or eight a month by not simply handling a problem where they will not lose anything. My company is also going to follow the vehicle that was returned to Parker Toyota through the VIN **. The details will also be posted on multiple websites to be sure that Toyota Corporate and Parker Toyota are aware of the issues with this truck. I got excessive stress ignoring the problem and from them on not responding to my emails. $10,000.00 needs to be returned.
In December 2009 I planned a purchase over the phone with a sales person named Chris ** at Parker Toyota in Coeur d'Alene, Idaho. He set me up over the phone with all the options I requested. No questions were asked about the price and he had the vehicles ready when I arrived. He even picked me up from the airport and took me to the dealership. I walked-in, signed the paperwork, and left. I have a high trust level in doing business with others without questioning price, quality, or completion. It seemed like everything was right so this transaction went well. I stayed in Idaho for 3 days and put 800 miles on the car.
When I drove it off, the lot on was in a rush to an appointment. Otherwise, I would have turned around and returned the vehicle. One of the wheels was causing a feeling like it was out of round or not balanced. Looking at the wheel, well it looked as this vehicle was taken off road and roughen up a little. During my stay in Idaho, I experienced 2 other issues. The tire that had an issue had a very slow leak. It would take an entire month to drop 6 to 8 pounds. The other issue is I was backing up in a parking area and the vehicle surged from an idle speed to about 2 or 3 miles an hour, and I had to jam on the brakes to avoid a tree. I hit it and barely made a visible dent in the chrome bumper. You could only see the dent if you knew it was there.
I ignored the accelerator surge not knowing at the time this was an issue with Toyota. So, I dropped the car off at a friend's house in Idaho for a few months while I came back to California to finish some business. During the next 3 weeks, I spotted the news in the media about Toyota's having accelerator issues. It brought back the memory of what I experienced when backing up and tapping that tree. So, I contacted Parker Toyota and explained the tire issue and accelerator problem leading me into the back of that tree. They were very accommodating and said to bring in the car for service. Or, if I did not feel comfortable with the possibilities that this car was badly treated off road, I could pick out a new truck. When I got to the dealer, I chose to pick out a new truck. I did not want future problems with a car that my wife and 5 year old boy would be driving in the snow during the winter months. I explained that I was returning the car because of the tire problem and the recall on the accelerator issues.
So, I arrived at the dealership in April and they had the perfect truck waiting for me. They said that in 2 days, it would have all the add-ons I requested plus more. I came back in 2 days and they only had 2/3 of the job done but charged me for all the work they promised. The job that was not finished was a television headrest for my kid on long trips. They knew in advance that the part was not there and charged me anyway. And then, they tried to talk me into another item that would not work for us. So instead of reimbursing me for the incomplete job, they put the $1,000.00 on a gift card and gave this to me for the future. Again, I trusted them to do the job right and this time they failed. Not only would they not refund me the $1,000.00, but they could not even give me a date the job could be finished.
To make things worse, I requested them to please itemize the receipts of both vehicles for my accountant for tax purposes. They first told me that was not possible. Then, they needed me to sign something related to the registration. So, I agreed to do so after I received the itemization on these vehicles. All of a sudden they were able to do this itemization I requested. It turns out after seeing these itemizations on the trucks that they took $11,000 off the first truck and applied the difference from the total price to the new vehicle. So, I lost $11,000.00 on a vehicle recall and possibly a used vehicle. Then, they gave me the $1,000.00 gift certificate in place of completing the job. This truck was not only on the recall, but I paid full price without any known discounts. I spent hours of writing letters to resolve this issue with no responses. And I am researching consumer laws for weeks every day. I almost got into an accident.
