Internet Auto Rent & Sales

I recently bought a 2006 Chevy HHR. After receiving a phone call from the salesman Rich, he told me to come on down and sign the papers on the HHR. I asked him if this was a done deal and he said yes and then told me the payments are $220.00 for 60 months and the interest rate was 19.5%. He reassured me once again that it's a done deal. So I proceed to the lot to pick up the car and surprise, I was told I needed to pay another $500.00 and to write them a check. So my total down was now $3,500.00.

I insured and registered the car. A few days later, they called me and said to return to the dealership to discuss the financing. Upon my arrival, I was rudely greeted by the sales manager. So I responded back and he did not like what I had to say about the deceptive sales practices and this dealership was a scam outfit. I did this in a very loud fashion so all the customers in the showroom could hear me and most of them walked out. Because of this, he said to give his car back. So I reminded him I had a signed contract so that makes it my car.

Next, I was to meet with Bob, the finance manager. Upon entering his office, he explained that they could not do the original deal. But said he got me approved with some lender in Oregon. After hearing the new terms, I told Bob that this is extortion and I feel like I'm being screwed. After much discussion, I was told that I also needed $500.00 more down. The new terms were now $301.00 per month at 30 % interest and 39 months. At that time, I promptly told him to stick the car in where the sun doesn't shine and told him to return my 97 Tahoe.

Upon inspection, I found the driver's door panel and side mirror were missing. They located the parts and re-installed them. But my door panel is still loose. Being so pissed off, I thought it would be a good idea to leave before I went to jail for kicking someone's **. This dealership needs to be shutdown and fined for predatory lending practices, deception and flat out lies. They did the same thing to my brother Joe, 3 days before me.

On Nov 3rd 2011, we went in looking for a new car because our other auto had been totaled in an accident two week prior. We went in to Internet rental & Auto Sales on Fairview in Boise looking. The salesman Rob showed us a 2006 Chrysler Pacifica and we decided this was the one for us so we put a good size downpayment on it and the rest of the down in 30 days totaling $2000 down and was told a loan company out of Oregon had approved us for the loan and it was set in stone. So we went up into the financial office signed all the papers and the man told us that our 1st payment would start Dec 15th 2011. We asked them about the 2nd key to the car and was told we had to wait for the 2nd key until funds were received in 7 day. Rob told us that the finance company required a GPS to be installed in the car. This way if we decided to not pay for it or run with it that they could shut the car off at anytime whether we be in traffic or wherever so they could recover the car.

We were thinking this was kind of weird and very dangerous. I asked the man so if we were passing a car and you shut the car off, the car would just die and he said, "Yes so as long as the payment are made you are safe." I also got hurt in the restroom. The seat was loose and it shot off the bowl one way and I went the other way, hurt my lower back and hip and I'm still having problems. I did tell three managers and all they could do is laugh at me and said they knew it was broken.

So we left the car overnight so they could install the GPS and picked the car up on Nov 4th 2011. We went down, put insurance and registered the auto so that was more money we are out of pocket. Rob told us again that he promised the loan was set in stone and there was nothing to worry about so we went on our way. Yesterday, Dec. 3rd 2011, (30 days later), I received a call from Rob at 11:26am and he said that the loan company wouldn't finance us and I needed to bring in additional info. Then in the same breath, he told me that I needed to come in and pay the rest of the down and that they would probably needed the car back. I have received many letters from five financial companies telling us they would not be able to help us out at this time (red flag).

So what this company is doing is getting money from people lying, cheating and then getting the auto back waiting for the next victim and they don't give back your down payment either. I think they need to be shut down and the sooner the better. It makes us really mad that these people can sleep at night knowing they are being dishonest and cheating people.

I bought a car from Internet Auto 18 days ago. They went back and forth on saying that they were going to get me approved. I told the salesman, Van, that I didn't want to get the car insured and registered unless they were going to get it approved. He told me to go ahead and do it because they were going to get me approved. I then received a call saying I wasn't approved. This happened several times over the 18 days I had the car. The salesman also hit on me and told me how **I was. They are nothing but lying scum bags over there and I hope they get put out of business ASAP! They are the worst place to buy a car and many other dealers have told me that as well. They are and I quote, "a circus."

I went in about a month ago to purchase a vehicle. I had researched a little online and felt like what they had in stock could fit my needs. As soon as I drove onto the lot, I was approached by a sales rep. He had just finished a cigarette and stuck out his hand--bad first impression. I told him what I was there to look at. He then proceeded to show me several other vehicles that didn't fit what I was looking for. I then reminded him why I was there. He finally took me to the first car and insisted that we take it for a drive. He then told me all about his divorces and messed up life. It was very awkward for me. I then drove back to the lot and said I'm not sure and I would have to think about it. I needed a car as soon as possible but still wanted to make a good decision.

He asked me about pricing. I gave him a maximum amount and he left. He came back with another guy and he then proceeded to show me how they could get this car at the price I wanted and still throw in gap insurance and a 3/36 warranty for free. I was having my parents help me finance the car and so I called them and asked for some advice. We agreed to purchase the vehicle and the paperwork was signed. I went back for the vehicle the next day so they could detail it and while we were looking through the car, we found Cheetos--so much for the detailing. It didn't even get wiped down. About a week later, we got a letter in the mail denying the bank loan.

We called Internet Auto and they said that there was some confusion but they would get it all worked out. We then decided to get a loan from our own personal bank and had everything in order when they called back and said, We got you all set and it's even a better interest rate." So we went ahead and let them finance. We have since received several denial letters from multiple banks including the bank they said financed us. Looking through the paperwork again, we have now realized that the so-called free stuff was added onto the price of the vehicle as well.

One of the sales reps called yesterday and informed us that they have tried everything to get us financed and have been unsuccessful so we need to bring the vehicle back. It has been a month now, we had it licensed and insured and have spent money on an alignment as well. What a joke of a company. The funny thing about this whole situation is that we went to another dealership and found the same thing for an honest price and have been pre-approved for the auto loan with an even better interest rate. I guess honesty does get you somewhere and it's only a matter of time before Internet Auto goes under.

I just thought I would let you know of my experience with Internet Auto Rent and Sale here in Boise. At their sale at the old Circuit City on October 25, 2009, I agreed to a price after I was told they would include a 100,000 mile bumper to bumper warranty, Gap Protection and something else I can't remember. After hours of forms and discussions and waiting I signed the papers, with the sales contract being the last, in a state of total fatigue. Like a dummy I "trusted" what they told me.

The next day I was still exhausted but that night I finally got out the papers to go over them and found the cost was thousands of dollars higher than I had agreed to. I went into the sales office on Tuesday, to dispute the extra charges that I thought they said were included, and they said included didn't mean for free. I demanded my truck back and they said I couldn't, the sale was final. Now, today (Nov. 9th) I find out they haven't paid my truck loan, it's due this week, and I've been denied financing for the car. Again I said I wanted my truck back and again they refused. They haven't done their end of the agreement yet I'm hopeless to get anything rectified. They've taken my truck, maybe even sold it and haven't paid off the loan.

Now they will get me financed at any cost? We agreed to a percentage rate and now that's at their discretion? Plus I have to pay $3000 more than I had agreed to. This nightmare is never ending!! I just thought you'd like to know. I'm sure others have told you their stories. This is the biggest, high pressure, rip off company in the county!!