Hyundai

Sudden Acceleration in Santa Fe - I stopped at light on hill facing up. When changed to green, the car would not go forward and started to coast backward, almost hitting a car behind. I kept pushing on the accelerator, until, with tires squealing, it finally moved forward. Days later, my wife started up the car at work. When she put it in gear, it raced forward and she had to jam on the brakes. This is for a 2010 Hyundai Santa Fe, purchased at Edwards Hyundai of Council Bluffs.

In Dec of 2011, I got a recall for the doors on my Hyundai. I took it in and they had to replace the overhead console. When I got it back, they had replaced only part of the console. He said the part that had the blue tooth in was going to cost $350, and that he would have to order it. Then, he called me and said it was unavailable. So, here I am in May and after calling Hyundai to file a claim, we got a call from the Regional Manager David **. After going over all that had transpired, we told him we would be calling the BBB and his answer was "good luck." Hyundai does not care about their customers, only the money from sales. I will never buy another car from O'Brien's dealer in Ft. Myers and will share my story with everyone I know. I want my car fixed.

On two occasions - 3 days apart - while braking to come to a stop, my 2008 Azera accelerated rapidly and only stopped when the car hit a pole and a curb. Damages were about $8,000. Only because of good luck, there was no personal injury. Police insisted that the car be checked by a registered mechanic. We returned to the dealer who replaced a faulty throttle position sensor - under warranty. Hyundai later claimed faulty TPS was not responsible for the uncontrolled acceleration. No other explanation was offered.

On vacation in middle of nowhere, the remote would not work, used key to get in, car alarm went off and did not stop until the fuse blew. I contacted Hyundai and was told even though I bought the remote start from the dealer and had them install it, Hyundai considers it an aftermarket part and I was responsible for the blown fuse and any other damage the remote starter would cause to the car. They have no idea what bumper-to-bumper warranty is.

Shiny plastic cover over interior driver door latch (to open) began peeling off. Before the warranty on this item expired at 60K miles, advised that the dealership had to order another cover. Assuming it is a peel off, stick on type of application. No mention of buying a completely new door latch just because plastic surface was peeling off. In the meantime, a fog lamp went out; one of the door locks stopped working. Dealer advised that none is covered by warranty. Cost of replacing the door latch $150 b/c the entire assembly is apparently required. Cannot purchase the stick on plastic cover. One light bulb for fog light, $75. Replaced one actuator for one door lock mechanism, $460. Service manager could not explain why these outrageous prices for simple repairs were required. Hyundai should allow their dealers to make profit on service, but this type of pricing is outrageous and abusive. I said "no", and plan on raising hell in every forum I can.

I brought my 2008 Veracruz to the dealer to have 90.0K maintenance. I complained that auto accelerated in between 3rd and 4th gears. The dealer stated that diagnostics reported no issues. Two months later, the car accelerated out of control while driving on a highway. I was able steer car onto a shoulder, while placing the car in neutral, yet the engine was revving out of control. The tachometer showed RPM was at 5! I turned off engine and waited for a few minutes and the car started without a problem.

I brought it to transmission specialist who conducted a diagnostics check. They stated the problem was electrical within the gas pedal and throttle. The next day, I returned the car to the dealer. However, the car seized and had to get towed to the dealership. The dealership is not sure what the problem was. I am getting the runaround from the dealer! I will take the next steps upon hearing back from the dealership!

For the past several years, our 2005 Hyundai Santa Fe has experienced severe issues. We have taken it to get serviced many times and the Colorado Hyundai dealerships can't fix and won't fix the issue even though we've spent thousands replacing parts in the past year alone. The car doesn't start sometimes or it just sounds like it's grinding when trying to start it. The dealer always says they can't reproduce it and yet they've recommended all these part replacements to fix it. The newest issue is that the timing belt is apparently on backwards and the Longmont, Colorado Hyundai dealership where we originally had the service, is now under new ownership refuses to fix it. The rubber linings fall off and honestly it's poor quality. I would not recommend Hyundai especially from Colorado dealerships after the poor service and runaround we've gotten.

I bought a new Santa Fe 3 months ago from Jack Carolls in Burlington, Washington. After a month, I noticed the paint coming off. I took it back, they took pictures and said they would send them to HQ. After 5 weeks of not hearing from them, I emailed HQ. They replied it was pretty much my fault (horrible customer service from both). I took a video and will post it on YouTube and will also get the local news involved. I will go to the Better Business if this matter is not taken care of!

I bought Hyundai Starex end of the year 2008. On 06.07.2011, while driving engine, oil was leaking badly and stopped the vehicle and towed to Hyundai Service Center at No-1, Jalan Johor Jaya, Taman Perindustrian Plentong, Johore Bahru, 81750 (Mileage 145447). Because of warranty, they replaced new engine. Old engine no. ** New engine no. **. On 26.09.2011, I send the vehicle and complain:

2. Noise at engine area on acceleration. (Turbo area).

After checking, they said nothing and all in good condition. Some foreman refused after checking the engine, it's not a new engine. It's a used engine, but Hyundai Service Center said it's a new engine. If new engine, why this much problem?.

On 11.04.2012 in the morning, when starting the engine, I saw white smoke. I drove the vehicle to Hyundai Service Center at same place. Service Center sent me the quotation (estimate repair charges):

11. Service tax - Rm 45.00

Total charges - Rm 10,525.25. They asked me to pay myself the repair cost. I already made a complaint about leaking oil from engine and noisy turbo. After changing the new engine, they never take action on it. Why no warranty? Why I can't claim? Every time, I'm having problem with this engine.

The Veracruz was sold to us with faulty alignment. Unfortunately, it wasn't found until the one tire had no thread and wires were showing. The vehicle not even a year old! We contacted the dealer immediately and were told that they would not cover anything for us because we were 400 miles over the warranty! They finally agreed to do the alignment at no cost due to us fighting very hard, but let my husband drive out of their garage with a tire showing wires and extremely unsafe!

They refused to put a new tire on the vehicle no matter what, even though it was their fault of the improper alignment! A multi-billion dollar company can't fork up the cost of a tire to make sure that their customer was safe in a vehicle that they bought from them that was faulty! My family of 5 were at great risk driving this vehicle not knowing that the car was unsafe! We contacted the service department several times and corporate offices and was told that it is "our problem" and then was hung up on! They weren't going to help. How sick! We will never buy another Hyundai again in our lifetime. They are awful to deal with any type of customer service or issues with anything. They don't care about their customers or their safety and that is unacceptable! We could have easily had a blow out at any time with a family of 5 with 3 small children!

My brand new 2011 Hyundai Sonata 2.4L GLS engine blew up at 18,000 miles on I-10, 670 miles from our home. We had the car fully serviced prior to our trip, 10 days to be exact. This was the second long, distant road trip with this new car. We almost lost our lives. What saved us was an exit we were approaching at the time and experience driving. It sounded like parts were flying in every direction.

This story would not have gotten out, if we were dead. But, we are alive, well, and ready to tell the world our story. Upset and confused at that moment the car stopped, we just could not believe that a brand-new car would blow an engine. We called the Hyundai consumer care department for help. We were interrogated before they asked me, "Where is your exact location?" My cell phone battery could have died before they got our location. You would think that in this day where computers rule the day, all the information would flash before them after we gave them the ID of the vehicle and name of the people calling would be sufficient to start the ball rolling. No!

She asked for my ID then my driver license, then the ID of the vehicle, then the registration. I had to stop her and asked, "Would you like to know where we are? While you locate someone close by to pick us up, you could get all the information you want as we wait." She said yes. We had someone there who stopped to help that was on their way to work and we're waiting to give the exact location where the car stopped. Once that ended, it took about an hour for the tow truck to arrive. The tow truck towed the vehicle to the nearest Hyundai dealership close by, 15 miles away. The dealer service manager looked at the car and determined the engine must be replaced. He called to order a new engine.

The engine for 2011 Sonata 2.4L GLS was second or third in line on the back-order list. Not knowing how long it would take to fix, instead of giving us a loaner or a new car to continue on our way, the dealership sent us to rent a car. That was it. We were back on the road, hoping the Hyundai Motor Corp. had our backs. You know, Hyundai Assurance Policy and all that went wrong will be right again. They spent more money penny pinching than it was worth. Good business sense is to always satisfy your customers. I was so very wrong about Hyundai Motors Inc.

After the dealership got us back on the road, we were forgotten. No one from Hyundai Motors called to see if we were okay and to investigate about one of their new car engine failing like that. We had to initiate the call again. At our first call, we were given a claims number that we use to reference on our second and third call. No one at the consumer care department could make the connection to us with that assigned claims number. We had to explain our dilemma five times to five different people at the customer care office before I demanded to speak to a supervisor. Every one I call lied to me, promising me that they would personally investigate the matter and get back to me the same day or the next. They did not.

At this point, I could see that I was in for a rough ride. This went on for 42 days after the engine blew up. It suddenly occurred to me - wait a minute, did they say I was third in line for that same type engine? Then others must be having the same problem! I started my own investigation, and I was not only sad but worried that I was not going to get any help from Hyundai Motors. All the complaints and reports I found on the internet made me angry that all this information was not in the media sooner to alert people like me and my wife before they took a bite of that rotten, pretty, shiny apple.

I contacted the Better Business Bureau to force Hyundai to take the car back, because we were afraid to take it on the road again. We succeeded. But we lost, because we had to go buy another vehicle. We traded a perfectly good car that was paid in full for the 2011 Hyundai Sonata. I was disappointed. I did not find a recall on that engine type. My opinion, of an old mechanic, this engine is a time bomb.

I have a 2009 Sonata with about 55,000 miles on it. I went to start my engine to go to work on a Monday morning and nothing would work. So, I called a tow truck and had it towed to the dealership. This was when I found out that Hyundai has zero customer service. I had to call them every day for 2 weeks. They would never call me, and the only thing they would say is, we haven't started yet, we're waiting for an investigator from corporate to come in and look at it.

I finally got someone to tell me what the problem was. They said there was an oil leak and that the motor seized. Another week goes by and they said that it was my fault. I asked why was it my fault, I did not build the engine. They said that its company policy and they quoted me $16,696 to fix it. The brand new car was cheaper. The reason I bought this car in the first place was for this "amazing warranty" they claim so much, which I found out is one of the worst in coverages around. I can guarantee out of all my friends and family, no one will ever buy that crappy brand again.

I was notified after I bought the car that all they give you is a can of spare tire. They do not even have a spare tire kit that you can buy until the end of this summer. The only thing I can buy is a new rim that fits and costs anywhere from $377.00 to $477.00, and that's without the tire. I drive a handicapped person, and this is very unacceptable, especially if something happens that cannot be fixed by spraying spare tire into it. Like I said, I was not told when I bought this car that there was no spare; or I would not have purchased it.

I have dealt with Consumer Affairs at Hyundai and got no satisfaction whatsoever. I mentioned that if I was told there was no spare and I would not buy the car for that reason, they would have gone out of their way to give me one. This is very frustrating, since I can't even purchase one because there is no kit designed. I have already taken all their surveys before this was brought to my attention. But I would have told them what I really feel, if I had known. They seem to care, until you have an issue.

I purchased a 2012 Sonata (loaner car), absolutely love the vehicle. I took it in for 1st oil change and they advised the tires needed to be rotated, returned to work and was notified by co-worker that they had noticed a bubble in the front passenger tire that morning. I went outside to take a look and sure enough, the front passenger tire had bubble (since tires had been rotated approx. 30 minutes earlier). I called the dealership and was told tires were not covered under warranty. I explained that I had just had the tires rotated and no one in the service dept even acknowledged the bubble.

I feel very unsafe driving this vehicle at this point and do not think that I should have to spend money on a tire that was obviously damaged when I bought the vehicle. I have called the dealership service manager numerous times as well as the general manager and have even emailed the gm about 8 times and no response from any of them. I called Hyundai customer support thinking that would help. I was just notified by them that the reason the dealership didn't call me back was because I gave a different name than what the vehicle was purchased under and they could find no records. I guess a phone call to me to ask more questions was asking too much.

I have zero confidence in that dealership or the customer support team. Obviously, once they get your money, you as a person does not matter to that dealership. Oh, and might I add this is my 4th Hyundai to buy. You would think a repeat customer would mean something. I can guarantee I will never do business with Texan Hyundai in Rosenberg, Texas again.

My 2006 Sonata with 38,000 miles developed a bad engine noise. I took it to two dealers in Rochester, NY and it was diagnosed as a defective part in the hydraulic system, keeping chain tension. The cost to repair was $1000. Not something that should be happening on a car with only 38,000 miles. I called Hyundai Customer Affairs and they would not accept responsibility for the problem. This car was passed from father to daughter due to death 4 months earlier and as of 2004, the warranties do not pass to the beneficiary. If the father still owned the car, it would be covered. Last Hyundai we will ever own. We will be getting rid of the car.

We were driving down the road and the wheel broke. All studs were still fastened to the car and the wheel sped by in the ditch. Two OPP officers said they had never seen anything like it. I went to Orangeville Hyundai to show only. They were very ignorant and told me that it wasn't their fault and would not talk to me. So I told them they were pretty ignorant and I was going to get in touch with you. They said, "Good; just do that." If you guys are all that way, I will not be buying a Hyundai again. We could have been killed. My car has damage from the wheel coming off but all I was trying to do was maybe save somebody from a wild ride like I had.

I purchased a 2010 Hyundai Sonata in August 2009 with 500 miles on it at the time of purchase. To date, I have had the vehicle in the service department 3 times regarding the transmission, dropping, failing and stalling, for a total of about 4 weeks in the shop. Just before the 60k mile warranty expired, the rear passenger side door handle fell apart. I had that replaced, covered under warranty.

Since that time, about 5,000 miles has passed and today, the just replaced door handle fell off again in my hand trying to put my children in the car. I have tried and tried to be patient and put up with this car and all the times it has been in and out of the shop, but I am truly to my breaking point. I have to put my children in this car and travel to school, work, daycare and after-school activities.

I need someone to get in touch with me regarding the possible lemon law or before it gets to that point about someone buying back my vehicle and putting me in something comparable of my choice. I am aware of the laws and my rights. Please contact me as soon as possible so we can have this resolved before anyone is seriously injured as a result of poor craftsmanship and production of my vehicle. Thank you very much in advance for your time.

New I10 Not Working: This is to inform you that I had purchased a new Hyundai i10 Asta on 11th April 2012. The vehicle was registered under registration no. **, and the same was delivered to me at 7pm on 11th April 2012. After taking possession of the car, I left for my residence at Naigaon. As I was closing towards Naigaon, my vehicle stopped working after a run of just 68 kms and was completely dead. I parked the vehicle and next day, I called up their call center and complained for the same. I was given a complaint no. (job no. **). Their technician, Mr. **, reached the spot and inspected the vehicle. After nearly working for two hours on the vehicle, he reported that the vehicle cannot be repaired as it would not start; hence, it had to be towed to their Thane workshop. He called certain concerned people, asked for a tow van and gave a report form giving details as vehicle not starting, alternator problem, taken by towing.

From there onwards, my turmoil to get my vehicle repaired started. I called up the showroom from where I had purchased my vehicle and spoke to their sales manager, Mr. **, tel no. **, who promptly shifted his responsibilities to Mr. **, tel no. **, stating he is the technical in charge and will be able to help me out. On contacting him for two days, I got only one reply from him that we are trying to locate the fault. On pressing him to give me a proper status of my vehicle, he abruptly said that he was not concerned about it and was just trying to help me out and I should be contacting their technical in charge of Thane workshop, Mr. **, mobile no. **, as the vehicle was in their possession.

After explaining to Mr. ** the entire case, he to promised to come back and report the same. As I did not get any response from him in the next 24 hours, I called him back on which he told me his assistant, Mr. **, will keep me updated of the status. I waited for another 24 hours waiting desperately for his call. I called Mr. ** and informed him that I have not received any call from Mr. **, on which he was very courteous of giving me his mobile no. ** (Mr. **). He called me up in the next 10 minutes and Mr. ** was the first person to update me that the vehicle had some alternator problem which they will replace and the vehicle should be ready by 16th April evening.

After calling him again in the evening for my vehicle's delivery, he told me that there were still some problems with the new alternator as the "current was fluctuating" and the vehicle needs further inspection for a day. I asked him if I could speak to someone senior but he could not provide me with any. In my desperation, I went to the Hyundai site address and got the number of M/S **, assistant manager, western division regional office, tel no. 022 40969000. On speaking to her, I thought I am coming close to solving my problem who promised me that she will look in to the matter and come back within an hour. After contacting her after an hour, she told me that I will see that my regional manager will personally look in to my case and by tomorrow, she will be coming to some solution. On 17th April, I tried to call M/S ** but I couldn't go through her tel. no. But I got a call from Mr. ** stating that the alternator replaced was also defective and they were waiting for a new alternator to arrive.

This probably was the peak of any company being so irresponsible and hence, I once again called and told M/S ** that I do not wish to take a repaired vehicle, where their best technicians as claimed could not locate the problem in nearly six days for a brand new vehicle which was used for only three hours and approximately 70 kms. After purchasing a brand new vehicle and it stopping within three hours of delivery and me desperately calling nearly 125 times to their six top company representatives in the last six days and going in to hardship like getting stranded in the middle of the night and using a car on rental for the last seven days, my problem has no solution as I was forwarded to one more executive Mr. ** (**) by M/S ** as she had to go to Pune and could not attend to my problem. Last but not the least, Mr. ** has once again promised to look in to the matter fairly. As a customer, I don't deserve to suffer like this whereby I will be forced to address my complaint to the Consumer Forum as no solutions are seen.

I purchased a new 2009 Sonata Limited 4/08. Now, it has approx. 23,500 miles. Months back, I discovered an item I now need (that was supposed to be on the car) was not there. Although I was told and given a valet key that the manual states " leaving the sub key with a parking attendant will ensure that your vehicle's trunk, trunk like release, glove box compartment and rear trunk access may not be unlocked in your absence", the information and manual are not correct. The valet system locks were never installed. This never came to my attention until some time back when I had major back surgery and could no longer lift items from the trunk (that cannot be secured) until I could find someone to do it for me. This means I must drive around with items in the trunk that are not secured.

Hyundai Consumer Affairs has offered many excuses - such as:

1. Company decided child safety hazard and stopped installing them - not correct

2. The locks are there and you just need to go to the dealer and they will locate them for you. - Service Mgr & Asst. looked for them and when they could not find them told me some cars come down the line with things left off other cars of the same model. Warranty dept. then asked me to visit a different dealer to locate.

3. One email reads, "Your vehicle would have come with 2 keys, one that can lock/unlock the the trunk and glove box and the other to give to a valet attendant so they can park the vehicle". - I received from the dealership 3 keys - 2 regular and 1 valet with the explanation that it would do as the manual states above.

4. NHTSA action number 10025822 issued 9/9/08 - four months after car purchased reads - Hyundai owner's manuals for all 2009 Sonata vehicles contain incorrect information regarding sub key (valet key) operations. Until a printing revision is implemented, manuals will need to have the sticker overlays installed. No sticker overlay could have been installed as the car was purchased 4 months earlier than the bulletin date. Sales department misrepresented the car as they weren't even knowledgeable about the missing locks.

There's absolutely no satisfaction from Hyundai. With my physical condition, it now looks like I will have to purchase a different make car. I believe Hyundai should work out something with me on this car. To date they have no interest.

The fuel pump on my 2009 Sonata, bought on 5/30/2009, went bad stranding me away from home. Even though car is less than three years old, at 70,000 miles, I was told is was out of warranty. Rental car cost me $120; tow cost me $72; fuel cost me $350; labor cost to install cost $200. Total cost is $772 for a car I am still paying $300 a month on. It needs better design so fuel pump lasts and make access to fuel pump better so whole gas tank doesn't have to be removed. I had an Elantra for eight years then traded up to Sonata. I will not buy another Hyundai after this experience. For a car and brand that touts reliability, this issue (I understand it has happened many times) is unacceptable.

On 3/24/2009, I purchased a new Hyundai Sonata. I had driven the car for 3 years with approximately 29,500 miles. On 3/9/2012, I had my car inspected. The depth measurements on my brake pads were front 9 and 10, rear 12 and 12. All of these measurements were in the green acceptable level which should not require replacement. The corrosion on the rotors was so excessive I was forced to replace the rotors and brake pads. I was also informed that I would have to replace the front rotors and brake pads in the very near future. In addition, I had to replace the dashboard shortly after initial purchase due to a defect and 1 year after purchase, all 4 of my wheel rims have rusted. I was told by the service manager that this was due to the PA winters. When asked that this must be happening to all Hyundai vehicles in PA, he said that was not true. I informed him that I am driving the same roads as other PA drivers. His response was, "I am from California and I do not know anything about PA winters".

I have purchased and driven numerous brands and vehicles over my 40 years of driving. I follow the recommended vehicle maintenance schedule and wash the vehicle regularly. I have never had to replace rotors and brake pads because the parts could not stand up to the environment. I lived in Buffalo, NY, Minneapolis, MN, Dubuque, IA, and Madison, WI and never had this happen with the Buick, Toyota, Pontiac and Chevrolet products I purchased. In PA, I have owned Jaguar, Buick, Mazda and Chevrolet and again, never had to replace rotors and brake pads due to corrosion.

My vehicle warranty was under 3 years of a 5 year 50,000 mile warranty. Hyundai needs to inform consumers of the problem or stop selling cars in winter environments. The winters in PA are very mild versus other areas I have lived in and 2011/2012 winter was absolutely nothing. This must be happening to numerous consumers. If that is not the case, than there is a serious problem with mine. Hyundai is doing nothing to address this problem except, let the buyer beware.

The steering wheel on my Entourage is cracking and splitting. At 75,000 miles, I am told this is cosmetic and not covered under warranty. Also, the plan (painless dent removal) that I paid for $600 expired. I purchased the van in July 2008. I purchased a 5 year plan. Somehow in May 2006, it has expired. I purchased an extended warranty plan (at the dealer) for 10 years 100,000 miles and it covers nothing.

The paint in certain areas is fading and the lights are looking as they have been etched with some type of chemical. The dealer representative's solution is to buy a new vehicle. I took the van in for some issues and they wanted to charge me $800 plus for unneeded items. They did replace the defective door latches (a recall item no one informed me of). Luckily for me, citric cleaner and a magic eraser cleaned the mechanic's greasy handprints off my doors and back seat.

This is my second Hyundai. My brother and my mother have purchased Hyundai because I recommended them. The warranty company and dealer won't return my calls. Somehow, they are always in meetings and/or just left for the day. The consumer rep that I spoke to tell me I have been misinformed, mistaken and incorrectly advised (basically lied to). He apologized several times. Hearing me out (a mental enigma) does not help me. His advice was to go over my contracts. I did. My "supreme" plans are supposed to cover everything. My "paint" plan was supposed to last until 07/15/2013. The only thing they are interested in is selling me another vehicle. What would you do? I am not having a good time here.

End of last year Nov 2011, I decided to buy a new car for my wife. Considering the economy was not so good, we decided to find a car which has low fuel consumption in the category of 1.6 and below. After making various market survey with the explanation from salesman from various model, we decided to go for Hyundai i10 1.25. The consumption is around 18 to 22 km per litter according to the salesman and it is stated in the technical brochures 5.3/100km combine fuel consumption. Due to that, we bought the car. It was delivered to us on 21st of November 2011.

On the first day of delivery when I drove the car home on the highway, the car suddenly stopped. Luckily, there was no car behind me. I started the car again and drove it and it has no power. Due to it is near by my house about 4 km, I decided to drive slowly back home and call for Hyundai technical people to take back the car. About half a day, the Hyundai tow car came and picked the car for repair. After about two days, the car was delivered back to me. I drove the car and it looked okay. The next day, I gave it to my wife to use it. About two weeks, my wife drove the car. She relished that the fuel consumption was very high. I took the car and make an official complaint to Hyundai. They check my vehicles and told me that it is not a problem. They also tell me that to send for the first service at 1,000 km.

On 7th December 2011, I sent my car to Hyundai for the first service. I also complain about fuel consumption. After the service, I start recording the fuel consumption. From my reading and record, the fuel consumption at average is about 11.5km per litter. On 8 Jan 2012, I make another official complaint and Hyundai do a testing again and they said there is no problem. The technical guy said the fuel consumption is about 14km per litter. It is contradictory with the salesman and technical brochures as mentioned earlier. In this case, we feel that we being cheated by the Hyundai when the technical guy said it is about 14km per litter. The worst is the real consumption according to speedometer and my record, it is on average of 11.5km per litter.

I made another official complaint on 30th of January 2012 during my second service. They made another try and said that it is okay about 14km per liter. I told them that I cannot get that mileage. They cannot explain to me further. I made another official complaint on 4th March 2012 and left the car for two weeks until 22nd March 2012 for them to check and give me the result. Unfortunately, when I received the car on 22nd March 2012, they did not make an attempt to check it until the last day they delivered to me, still cannot tell me the problem. I feel that Hyundai has cheated me.

On 26th of March, I made another official complaint about it but until today, they did not contact me. For information, I have given the record and data of refueling and mileage reading to them. I do not know if they are interested to rectify the problem or they could not care less about it.

In February 2010, I bought a new 2010 Hyundai Elantra Touring from a RT.44 Hyundai dealership in Raynham, Massachusetts. I was very pleased with the vehicle, still am. Here is the issue: About a week ago, I came out to the Touring and noticed that the passenger side front bumper cover was just hanging on and was no longer attached to the fender. I looked to see why it wasn't attached and saw that the tab from the bumper cover that secures it to the fender on the inside had completely sheared off from the inside of the bumper cover. It was not broken, chipped, or cracked it was sheared completely off in a straight line the whole tab. I had an oil change scheduled the next day with RT.44 Hyundai. When I arrived, I informed my service adviser about the bumper problem.

Later when I went to pick the vehicle up, I was informed by the service adviser that RT.44 Hyundai would not cover the replacement of the bumper cover due to the fact that the mechanic found two hairline scratches that never even broke through the clear coat on that side of the bumper cover. These scratches that I had never seen before where so small and light they look like it was made by a tree branch or something and would buff out with compound and a towel. There was no other damage around the surrounding area at all. This was the reason they stated why they would not cover it under the warranty. I then asked to speak to a service manager and brought him out to see the vehicle and showed him the bumper cover. When we walked out to the vehicle, it was drizzling rain and I showed him the cover and let him look it over. He never once mentioned even seeing any scratches around the area. He wasn't made aware of them until we went back inside and he brought my information up on his computer and saw what the mechanic had written. He then stated it would cost me in excess of $1,000 to have the bumper replaced. I'm a single mother and do not have the financial resources to lay out that kind of money.

I then sent an email to Consumer Affairs of Hyundai of America and was instructed by them to bring my vehicle to another Hyundai dealership for them to look at it. I brought the vehicle to another Hyundai dealer (the closest being 20 miles away). They put the vehicle on the lift and validated everything I was stating on a work order, that no damage was found to cause that bumper tab to snap off the way it did. So now with this in hand, I felt pretty good about my chances of getting the bumper cover replaced under warranty.

I contacted Consumer Affairs again and told them of the outcome and that I had gotten a work order from that dealership confirming everything I was stating. The T2 supervisor from Consumer Affairs then told me I would have to go back to the dealership I purchased the vehicle from and rehash it out with them as she stated they had no authority to tell a dealership to honor the warranty. I had done everything they asked me to do at my expense just to have them tell me that I would have to argue with the original dealership over it again. I have kept all the emails correspondences with Consumer Affairs of Hyundai and the work order from the other dealership. So as of today, I'm driving around with my front bumper cover held on by tape. Any help in this matter would be greatly appreciated.

The music system of my i20 car has gone out of order. Though I contacted the local dealer for repairing, they told me to buy a new one as the same is not repairable. Thus, Hyundai is cheating customers by providing such a music system with the car. Though I had sent a number of mails to Hyundai (India), it was in vain. I think the customer care section is also a cheat - really horrifying.

Briefly, after I got in my car and closed my door, it didn't latch well. I had been having problems with it lately. So while I was moving, I opened and then closed it again but while I was closing it, the lock mechanism engaged and as it was about to latch and lock, it bounced back open. So I quickly reached for it to grab it as a vehicle was approaching. I was in a parking lot at the time traveling at about 15mph. It had swung open so far that when I reached for it, my momentum shifted in such a way that I actually fell out of the car landing on the pavement. I was traveling at about 15mph. My car struck a parked vehicle. Damage to it was minimal. Damage to mine was significant. No pedestrians were struck, but I sustained a neck injury.

I bought a Hyundai Santa Fe in 2004 brand new of the lot. In 2006, my paint began to fade in different spots all over the car. I contacted the dealer and they told me it wasn't anything they would do about it. I didn't feel that it was worth the fight at the time but then I started to see all these other Hyundais with the same problem. My paint continues to worsen! My paint however is the least of my problems! My vehicle has been having numerous mechanical problems which started 4 months before my warranty was set to expire and has continued ever since. I have put close to $5000 worth of repairs into it and Hyundai is not willing to do anything about or cut me any breaks.

09/2009, I had Crankshaft Sensor and Crankshaft blade replaced and was damaged due to a product defect. 04/2010, I had a $1200 total clutch and flywheel replacement. 10/2011, I spent $2200 to have my front and back catalytic converters replaced along with my starter. 04/2012, my car is now back at the Dublin Hyundai needing a clutch once again and they told me something else is wrong with the transmission. They haven't even started the work, but I'm being charged $980 just to look at it. There is no way that an 8-year old should be having all these problems. This has to be manufacturing defects and Hyundai won't help or do anything because my warranty has expired and this just isn't right. I'm mad as hell and on the verge of just leaving the car there and telling them to go ** themselves.

There is no way in hell I would ever buy another Hyundai. I need help because I just don't know what to do or who to contact or turn to.

My 2007 Tiburon is still under warranty. The air conditioning stopped working completely. I took it in for warranty repair and the Ourisman Hyundai of Bowie, MD to fix the a/c, saying instead that I had to pay over $200 just for them to determine what was wrong with it. They also accidentally admitted that many Hyundai a/c's malfunction because the condenser is situated in a bad spot. Poor design. The fragile and vulnerable condenser unit is placed too close to the front and too close to the road that the tiniest pebble can make a hole in it. This design flaw is peculiar to Hyundai cars and they know about it but refused to accept responsibility.

To make matters worse, they still charge you over $200 just to check it out, knowing full well that they intend to tell you that the warranty does not cover it. So you are out the $200 for their so-called inspection, plus your a/c still doesn't work, plus it will cost you over $1100 to fix a tiny hole caused by poor design. So, warning, don't buy a Hyundai. They don't honor their warranty plus their cars seem to have peculiar design flaws and their dealerships seem to employ low quality, deceitful people.

I just purchased a 2012 Accent. I drive 40 miles to work on the interstate every day. Once I reach 70 mph, my car starts to swerve to the point I almost run into the other lanes. When I try to correct the car, it gets worse. One time, I almost ran a car off the road. Terrified to drive, I took the car into the dealership and was told it's my electric power steering. I was told there's nothing they could do to help me. They told me I need to get use to the sensitive steering. Seriously! I was told by the dealership the sensitive steering does not change even at high speeds. If I turn my steering wheel a little bit, my car will go in that direction very fast. This is very dangerous. Hyundai needs to fix this problem before someone gets hurt.

I purchased my third Sonata, a 2012, just four months ago. I purchased my first two from a dealership near my home in Houston but my third Sonata was purchased in Baytown, Tx. After only a little over 4000 miles, this Sonata left me stranded in Austin, Texas with what I was told was a failed wheel bearing. Fortunately, the wheel did not come off and I made it to a safe area. I felt that being a loyal Hyundai consumer, that Hyundai would help to address this (now third issue) with my car. The car had to go in for service for a back brake plate rubbing against the rotor the first week of ownership.

I am having great difficulty getting anyone at Hyundai or the dealership to acknowledge that this Sonata has inherent issues that would warrant replacement of the vehicle. I no longer have confidence or feel safe driving this car. I even question as to whether I might have been sold a car that was unsafe to drive. When the car was towed to the dealership in Austin for repair, they first told me that they did not know for certain what was wrong with it - only that it was something serious and I would be encouraged not to drive it even across town. Many assurances of help and complete satisfaction - and none followed though.

2012 Hyundai Elantra does not get 40 mpg: I purchased the car brand new, and now, I have 12, 000 miles on the car. I drive 38 miles each way to work everyday. I drive mostly highway miles and always set the cruise at the highway speed limit. The car promises 40 mpg highway. I have never gotten more than 36 mpg. When I contacted the dealership, they said that it will get 40 mpg after I have been driving about 1,000 miles on the car. I am now at 12,000 miles, and it does not get 40mpg. This was the only reason I chose this car, and now, I am stuck with this loan for 5 years and I am very unhappy about this issue and the lack of response from Hyundai.

Static shocks from leaving vehicle - I am receiving stack shocks from exiting my 2009 Elantra. I have had a strap added to the vehicle (did not stop shocks). It is not harmful but very annoying.

I bought my Hyundai Sonata in May 2011 and was happy, until on 15,000 mile service. My tires were rotated and I started to hear a noise. I went to the Hyundai service and told them about the noise. They called me about an hour after I left my car saying that the noise coming from the tires and the reason is lack of rotation. When I asked why lack of rotation will cause this problem, service manager told me that the way suspension set in my Sonata caused chopping of the rear wheels if they are not rotated each 5,000-7,500 miles.

So Dear Hyundai! I did drive many other car brands and never was too strict about rotating the tires in time. It never made this type of terrible damage to the tires. I started to check online and realized that I'm not alone! Digging a bit more, I understand now that one of the vectors for the rear wheels suspension alignment is static. This is the source of the issue!

I contacted Hyundai customer affairs and asked to make exception and replace my 2 noisy tires now so I can drive my new car without this terrible noise. I said that I will not continue to complain about the strict rotation requirement and will do it as they advised in the service from now on. However, I also said that such exception tires handling should be communicated when they do the service or even when they sell the car. When I did my first, 7,500 miles service at Hyundai dealership, they did not offer me the rotation nor advised that I should do it and why it is important.

Hyundai customer service answer was that I should not wait for service or Hyundai to tell me that I need to do a rotation but ask the service to make the rotation. Thank you for this advice! I'm now on the list of unhappy Hyundai customers and probably will never go for another Hyundai nor let any of my friends to make the same mistake!

I purchased a new 2009 Hyundai Sonata GLS with a manual transmission about two or three years ago. I considered it to offer the most value for the price back then compared to an Accord, Camry, and other models. Unfortunately, I believe I made a mistake with this purchase. I wrote about my problems with this car on this forum before. Now, it's time for a brief update.

The power locks stopped working intermittently. This was a result of an electrical problem in the driver's side door panel. That's not something that should happen in a car that is less than 3 years old. Another issue is that the iPod charger does not charge properly either, so sometimes my iPod has no battery power left even if it was "charging" while the car was on. The clutch master cylinder also has been replaced twice: once at about 12,000 miles and again at about 35,000 miles. The car has 40,000 miles on it now. Both times, the master cylinder was replaced free of charge. However, when I was getting a routine oil change about two weeks ago, the Hyundai technicians said that I needed a brand new clutch. Incredulous, I went home and found the maintenance records for the master cylinder because it had already been replaced twice.

I went back to the local Hyundai dealer the next day and showed them these records and they said this had nothing to do with replacing the entire clutch and that it would not be covered under warranty. I asked why not and he said that the clutch was only covered by a 12-month/12,000 mile warranty because it was a "consumable part." He also said that the clutch can go out at 15,000 miles or 60,000 miles--depending on how you drive the car. Of course, I've only driven cars with manual transmissions, so I know how to drive them. I've driven cars that are much older than this one that have never had clutch problems, including an 11-year old Daewoo. But my Sonata made a rattling sound when it was idling and the gear shifts were not smooth.

Now I know why. Anyway, after shelling out $1900, the car runs much better. But I'm tired of dealing with maintenance issues with this car. I really want to like my Sonata, but I can no longer trust it. I think I would have been better served by paying the extra $1500 for a brand new car from a competitor instead of wasting my money and time being disappointed by a car that I really wanted to like that always seem to have a defective part or a part that is constructed of substandard quality. There's not much dealership support and the parts don't seem particularly reliable. My wife had many problems with her 2007 Hyundai Accent as well, so I think I've seen enough. We will not purchase another Hyundai.

Painting problem of Hyundai Sonata 2009 - I bought a Hyundai Sonata Limited on September 26, 2009 and I have been driving this car since then. On February 19, 2012, I discovered that the painting of my car was peeling off on the roof, hood and side of the car. The paint is peeling off in large layers not small portion. My car currently has 66,000 miles and is approximately two years old. I regularly check and change oil in my car every three months in Hyundai in McKinney, Texas. I wanted to solve the problem of my car's paint so I went the dealership in McKinney, TX where I bought my car. After discussing the problem, they suggested going to the Hyundai body. I went to the Hyundai body shop in Plano Texas. They estimated $1,948 for painting repair. The dealership said that I would have to pay to repair out of my pocket. It has been past warranty.

I then contracted the Hyundai Consumer Affair about my car's problems and they too stated that my car was past warranty so it is my responsibility to pay for painting. My car has not been in an accident or has experienced any environmental factors that would cause the paint to peel. Before I bought my car, the car was driven by a dealership manager for a while who put approximately 5,000 miles on it. There were many of lock chip spots on the car and the paint was peeling off numerous places. I wanted to buy the car so dealership promised to fix the paint and sell it to me. I bought the car with the paint problem fixed. In my analysis, when Hyundai fixed the paint, they did not use quality paint or the paint that was already on the car was poor quality. The car once again has problems of peeling paint. I strongly believe that Hyundai has responsibility to fix the paint on my car.

I understand that Hyundai set the rule to apply the warranty, however, I have not driven the car for three years yet. This paint problem is clearly a defect caused by the car manufacturer. I do not think I have a responsibility to fix the paint on my car because it is not even a three-year old car and the problem is the quality of the paint on the car. Hyundai must to provide quality customer service and provide quality manufactured vehicles to sell to the customers. It was my understanding that when I purchased the vehicles from Hyundai that I would receive both. Therefore, it is Hyundai's responsibility to correct the paint problems on the car since I have not caused the paint to peel.

This is with deep disgust that I am writing this letter to Hyundai. My family's loyalty toward Hyundai started in the year 1999 with the first generation Santro. From there, we have possessed Accent which was bought by my brother, two Verna first generation, etc. and finally we have gone for a Fluidic Verna in the year 2011. I possessed a white Verna SX CRDI ABS, which was the top variant in the year 2008. The reason for top model with ABS was due to the utmost safety concerns. But I had 3 instances of accident with my car which was due to ineffective ABS. This complaint I have raised with The Popular Motor World delegates in Cochin, Kottayam, Muvattupuzha centers in Kerala but they could not help me on the same.

I had spent thousands of bucks on service after the other but the result was the same. Now, my car has covered 75,000 kilometers and even last week, I was about to meet with an accident owing to the problem of the ABS. Now, delegates in the service department is suggesting me to change the ABS Sensor. Brand loyalty is exercised by a customer due to various factors among which I believe the most important one is service quality and the ownership the company takes to give customer delight. But now when I turned back, I am surprised to find that passenger car market had given me numerous option to choose from but still I was loyal to Hyundai and all due to that decision I am now having a tough time. None of the brands are built in a day and I strongly believe that quality is not an accident but an outcome of conscious and continuous effort. Please help me to come out of this issue. Thank you.

No after sale service - Beginning November 2011, we finally bought our dream car (Hyundai iX35 R2.0 CRDi GLS AWD A/T). I worked hard to be able to afford it. Brand new, it is delivered to us in hazy view. We are so happy to get our new dream car. The first week after we got the car, I need to take it to Hyundai Nelspruit workshop so that they can put on the nose bar as they couldn't do it in time for delivery. That afternoon, when I got back my car and drove home, I saw that the panel where the gears are is scratched (looks like someone took a spanner or something while changing the automatic gears with it in hand). Several days later, I received an sms from the branch asking if I was satisfied with the service, and I replied no, I am not happy at all and told them about the scratched panel. Until today, they haven't come back to me!

In December, we went on holiday to Jeffrey's Bay. On our way back, just before Kroonstad, we got a flat tire. I changed it and saw that in the inside, it is worn down to the wire, almost 5 cm. I looked at the other one, and it's the same! We have to drive slowly as we don't have a spare now. It is a mission to get two new tires in Kroonstad. Finally, we got the tires and after almost 5 hours and R7250.00 later and promises from Hyundai to replace it, we can continue to drive home (the car only has 9,000 km on the clock). So I sent the claim to Hyundai Lydenburg (where we bought the car). It's now two months later, I do not know how many e-mails and phone calls, and we are still waiting for the money!

The car almost has 10,000 km, suddenly the engine light goes on. I looked in the book and it says it has to get to a dealer as soon as possible. It was late at night, so the next morning, we took the car to Hyundai Nelspruit workshop. They put it on the lift and apparently there is an oil leak; we need to leave the car there as we are not allowed to drive with it (it was Monday, 6 February). So we have to rent a vehicle because no courtesy car was available (I talked to Hyundai again, they will pay the vehicle). I got a rental car from Euro Car. The first amount go off on my credit card on 8 February (R8091), and the second on 14 February (R2000), and the third on 6 March (R19,607). With our own car it would have been a bit cheaper to drive!

On Thursday, we called the workshop (they said we can get it on Friday) to hear if our car is finished to collect the next day. No, they have to order a seal. A few days later, we phoned again, still not finished. They will only get the seal by 5 March! (I think they plant or grow rubber trees then milk them and only then can they produce a seal). A few weeks later, they called us (for a change) and told us they got the seal and we have to bring in the car so they can put it in. We told them that we can't bring in the car as it is already standing there in the workshop for 3 weeks now, and that they can just immediately start with it! On Tuesday, we phoned again to hear if they are finished (was supposed to be finished on Monday). It was not.

The seal they ordered was the wrong one, but they looked in their storeroom and found one (so actually the car was standing there for weeks now for nothing). They put the seal in, put in the oil, and suddenly there is another leak! And they don't even phone us, we have to phone them every time! On Monday, 5 March, I stopped at the workshop to get my mailbox key (since it's almost a month, I couldn't take out my mail). They sent a young man to accompany me outside to my car to get my key. There my new car is standing way at the back in the sun. I wonder if it's been standing there for all this time. (I don't even let my old car stand in the sun for so long).

It's now more than 4 weeks later, I'm tired of begging and phoning all the time. I don't even want that car anymore. It already gave us so much problems I don't trust it anymore. We expect Hyundai to give us a brand new car, pay back our money for the tires, pay the bill on my credit card with interest for the rental car and bank charges on the credit card, so their name is not affected. It is the least they can do for us to compensate for all the inconvenience, or we have to take legal action. After I sent this mail to Hyundai, I got an e-mail from Liam from Customer Service saying that Hyundai will only pay for the labor and the seal. Thank heavens, they will pay a R5 seal and me R40,000 for rental and tires. At R4000 a kilometer above the buying of R400,000, I really hope to sell it or let it just stand too expensive for me.

This is unacceptable. The public should know about the terrible service of Hyundai before they have to go through what we did. If you read the letter/message of the CEO, Alan Ross, (on their website) it is the opposite of what is happening in reality. In my situation, there is in no client service from Hyundai! Hyundai Nelspruit says they can't work if there is no part. Hyundai sells thousands of vehicles and there is no part, wow. It's like me booking in guests and tell them sorry we can't take you on a game drive. I wonder for how long we still have to wait for our car and all the money? At least Hyundai Lydenburg tried to help us with this mess from Nelspruit workshop via e-mails, etc. I fear the day the car is not under guarantee anymore and I have to pay all the expenses because their service is so bad! I hope you can accomplish something with them.

I had purchased a Hyundai Veracruz from Hyundai Juma Al Majid showroom on 27th April, 2011. The vehicle is under warranty for a period of 5 years and extended warranty for 2 years. Ever since I purchased my car, there is vibration in the steering wheel and the same has not been resolved till date in spite of continuous follow-up. I had noticed on the very second day that there was some problem with the steering. It was vibrating a lot even at a speed of 60 km/hour and I reported this to Hyundai immediately. I was asked to inform the service advisor about this issue during the first 1000 km service.

I had made the complaint during the first service in May 2011 (3 weeks from the date of purchase). But even after the servicing was completed (mentioning everything is done), the vibration was still there. I had again reported this and was asked to keep the car in the workshop for further checking. They had done a test drive and agreed that there was vibration. After checking, I was told that there was an issue with the tire and that it would be replaced as the car was under warranty. The report was made by the workshop engineer and after some testing, the car was returned to me in the same old condition as the issue was not resolved.

Subsequently, I have placed my car with the workshop about six times for several days together (more than a week in some cases) for servicing, but the problem has not been resolved. The last time I placed my car with the workshop, I was told that all five tires have been changed and the problem has been resolved. But the problem exists at speed of over 120 km/hour. Later, I have been told that one of the tires had not been changed. I have discussed the issue with several people in the workshop, showroom and customer service in several times, but I have not received satisfactory response.

I am still clueless as to what the problem with my car is and whether my service advisors are aware of what the problem relates to, as they have not been able to identify and fix the problem for the past 9 months or give me a timeline to fix the issue. I am very much disappointed with the kind of service I receive and I can make out the difference between the service provided before and after the sale. If the problem is with the tire, why is it taking such a long time to replace it with good tires? If the problem is not with tires, it has to be identified or the vehicle has to be replaced. In all this trial and error game, it's the customer who is suffering after having spent so much money on the vehicle. This has caused a lot of mental pressure and waste of time and money.

I purchased a 2010 Hyundai Elantra in August of 2010 with 11 miles on it. I now have 53,000 miles on the car. In January this year, when I had about 45,000 miles on the car, I noticed my clutch is dropping to the floor and I can't put the car into gear. It does not happen every single time I change gears, but it is happening several times a day now. In Feb 2011, they changed the hydraulic fluid, which did nothing and cost me $190.00. The car has been in for service about 4 times now, I believe. 2 days ago, it was towed to Hyundai because I was backing out of a parking spot and my car stalled and would not start back up. But the next morning, it started right up for Hyundai. All they did was test drive my car and it did not happen to them. It happened to my dad 2 times within six miles last night and 3 times on me today.

The clutch drops to the floor and I can't put it in gear. I have to double clutch and it usually goes into gear the second time. My daughter is 4 years old and I'm afraid to put her in my car because of this problem. I noticed it happens more so on turns up or down hill. I have come close to several different cars rear-ending me because I never know when my car is going to let me change gears or not. I can't afford to get a new car, I already tried. I'm extremely upset and angry with Hyundai because every time they get my car, nothing is done and I get it back the same exact way. All they say is "it has not happened for us" so they can't try to fix it until they feel the problem. They have never heard of such a thing happening either. This car is not safe for me to drive and Hyundai is OK with that.

I received a letter from Hyundai with the promise of ten $1.00 gold coins if I went to my local Hyundai dealer on specific days. I did bring the letter as I was told and spoke to the person from Hyundai that was handling that promotion. Although I did not buy a car that day, I was told that the gold coins would be mailed to me in 7-10 business days. It has been over three weeks and I have not seen any coins yet. This deal was at King Hyundai in Deerfield Beach, Florida. I really feel that this is a real come on and false advertising. I am not sure I would return to this dealer (although I have bought a car from them before) and I am not sure I care to buy another car from them when I decide to buy. Hopefully, you can straighten out this problem and send me the money I am entitled to.

I purchased a New 2005 Tiburon GT in 2005. In the fourth year, I noticed the fiberglass portion of the car, front and rear, spoiler and gas cap paint was fading, and oxidization on the clear coat. I was told at that time the warranty only covers the paint for 3 years, that I would have to incur the cost of the repair. Less than a year later, the clear coat was gone and the paint faded very quickly thereafter. I have always taken care of my vehicles, washed them weekly and waxed them once a month. I only have 34,000 miles on a 7-year old car, the paint on the metal part of the body has held up very well. I believe the defect in the factory paint was due to the company using metallic body paint on the fiberglass portions, rather than using a paint designed specifically for fiberglass on those portions on the vehicle.

I have noticed the same defect on every 2003-2006 Tiburon I have seen. This is a well-known problem that Hyundai should not only acknowledge, but help cover the cost of correcting their mistake. I also purchased a Santa Fe around the same time and would have been a loyal customer if not the denial of the defect and the "Sorry, your warrant for that has expired sir" oh well attitude I was given 3 times I attempted to address the problem with the dealership. I don't have $3000 lying around to have the parts matched and properly repainted to be able to sell this vehicle for near KBB value due to your defect during manufacturing process.

Today, February 29th 2012, I write to you for help. I have finally had enough of the 2010 Hyundai Tucson I was sold from Mac at Hyundai office in Kelowna BC on December 28th 2011. I have emailed Mac (salesperson). I have driven to the lot and spoken to Mac, said salesperson, on two occasions and was promised that he would work it all out for me and not to worry. I have heard not a word back from Mac so I emailed the owner who emailed me back saying he looked over the deal and all was good by his standards. He felt good about the deal they gave me. He said nothing about the mis-truths I was told and the extra money, not to mention my life.

Driving on a slightly winding road on February 28th, the car was making a small left hand curve. Car shot ahead causing the back end to swing towards right hand side of an embankment 22 feet down into an orchard. I pulled steering wheel left and back tire caught the over embankment. I gave it gas to get out and then lost control of car. I started serving left, right, back and forth three times. I have tried to complain directly to the Hyundai dealer and went as far as the owner. I had issues with this Tucson from the day I paid cash for it on December 28th. I took it to the service team on January 9th 2012, days after purchase because I know there is something wrong when you drive this twitchy Tucson. They found nothing wrong with this vehicle or the alignment.

I took it to another service bay where the alignment was found to be out. I reported this and many other factors to the owner Kelowna Hyundai and was told that the deal made was fair and was given a credit for $109. I cannot in good faith resell the car myself, knowing how it handles and I want some resolution, such as my older 2004 Santa Fe back and to have all my money paid back that I had paid for this dangerous car, plus what I had to put into it to try to drive it as it would not even make it up my driveway. Hyundai sent me out with summer tires in the dead of winter on December 28th, 2011. I had three requests for a purchase:

1) AWD has to make it up a steep hill where I live and the salesman knows where I live. I purchased a Santa Fe in 2004 brand new form Mac. I had to park on the street for five days as it would not make it up the drive way; 2) Better gas millage as I just retired and wanted to down size to a better gas millage. I get less than I did in my Santa Fe and I am tracking this. Sales person told me I would see between 200 and 300 km more per tank. No way is this happening; 3) Room for my three large dogs to be taken in the car. I cannot fit them in. I was told that it was only a slight size difference; 4) I was told by a salesperson when I returned to have the car reinspected that if I purchased Kop Insurance and I had 30 days to make a change or refund. My salesman said he would look after me. I had never heard back from him and went in again two weeks later. Nothing was done. I was told car was working perfectly.

I feel fortunate that I am able to write this letter body intact and not my 78-year old father who would be informing Hyundai about my death or tragic event with a team of lawyers. This is a dangerous vehicle. If you drive it under 60 km, you will be okay, however, this is not the speed limits on the highway where I have to drive to get to town every day. I have looked on internet and found the trouble I am having is well know for this vehicle.

Complaint: Steering - TL contact owns a 2010 Hyundai Tucson. While driving at 75 mph, the contact noticed that the vehicle would sway from left to right. The vehicle was taken to an authorized dealership where the contact was informed that there was nothing wrong with it. The current is 2,633 and failure mileage was 4,100 updated on 7/16/10 and 07/22/10. Hyundai is recalling certain model year 2010 Tucson vehicles manufactured from February 27, 2010, through April 17, 2010 for failing to comply with Federal Motor Vehicle safety standard no. 108, lamps, reflective devices, and associated equipment for the photometry requirements of the rear reflector assemblies installed in the rear bumpers.

Complaint: Powertrain - I have had my Hyundai Tucson for about five months. About two months after owning the car, it made a loud clunk and lurched forward like I got hit from behind or like I hit an animal. I pulled over to see if I did but nothing was there. This happened about three times before I took it to the dealer. They checked it and said everything checked out fine. They reset the transmission. They told me the transmission learns your patterns and something might have gotten confused. It's been about two months now since they fixed the problem but this morning it happened again and it slammed so hard it made my son and I lurch forward and the seat belts locked. It is very scary when it happens. I have an appointment this week to get it serviced again. We will see what they say this time. I am very concerned about the safety of the car when this happens.

Santa Fe 4wd a-6 2.4/4 20/25 $2,437 a-6 3.5/6 20/26 $2,437, Tucson 4wd a-6 2.4/4 21/28 $2,233 M-6 2.4/4 20/27 $2,437 (this is a government report).

This is also the most uncomfortable car I have ever driven. I have had a car since the age of 15. I am 50 now. This one is the worst in all my years of driving. I have swapped out the head rests from the Santa Fe. They obviously do not fit properly. I suffer chronic migraines, documented by my neurologist. I have told salesperson this as well that my head continuously bangs again the head rest. I was told to turn them around, tried this and it is worse. They did not do everything they should have or could have to ensure my safety or satisfaction. I have sent three people to Hyundai and they all walked out with new SUVs. All told I had asked for help with a newer Santa Fe with better gas mileage with an understanding that it would be smaller. I have a car that handles so badly my family or my friends refuse to ride in it.

The owner commented on his award winning service department but this department had failed to find a simple alignment issue. Do you think I would ever have anyone or any other person I know take their vehicle to Hyundai service dept? No. The bus service in Houston, TX was award winning. The metrics were number of breakdowns, timeliness, and one other. Why? Because nobody used. They didn't go anywhere useful. They drove freeways and didn't have to stop. So yes, they won an award. Award winning from who? What was the placement and how many others won the award? The fact remains I am not safe nor am I a satisfied customer. I would ask you to respond in kind to my request for help or resolution. I cannot afford to have this Tucson that is not drivable and replace it. I am asking for a resolution to this matter.

They have exaggerated mileage claims. Hyundai refused to help with my complaint about their claims of 30 mpg (city) and 40 mpg (highway) on my 2012 Elantra. I have yet to get 28 mpg while driving as economically as possible.

My wife brought our 2008 Hyundai Sonata to the dealer for the annual vehicle State inspection on Monday, January 30, 2012. We purchased this vehicle new at this dealer, and it now has only 30,000 miles. The vehicle failed the inspection due to "defective brake lining (brake pads)" on both the left and right rear brakes. My inspection, the following day, confirmed that indeed the rear brake pads were almost non-existent while the front pads showed hardly any wear.

I have owned many cars in my lifetime and put over 100K miles on many. I have only replaced brakes four times in all these years, but I never on a vehicle with only 30,000 miles. Suspecting a manufacturer's defect, I searched the internet for other complaints about the Hyundai rear brakes and found numerous forums on the subject, leading me to agree with the conclusions of others that this is a manufacturer's defect and a recall should be issued. I found 29 similar complaints on NHTSA Office of Defects Investigation. To my knowledge, Hyundai is ignoring this obvious safety issue as well as the cost to consumers for repairs that should be unnecessary for low-mileage cars such as ours.

I am hoping enough pressure can be brought to bear on Hyundai to issue a recall. I have filed a complaint with NHTSA-ODI, contacted our State Attorney General's Office, and complained to Hyundai's consumer support department.

Hyundai Getz, repair of tail light - My partner recently cracked the plastic tail light on her car. Being a Hyundai, she took it to Hyundai in Brighton Victoria and was quoted $250 for the part and installation. It sounded steep so I bought the part from Repco ($60) and replaced it in about six minutes. I am no car expert. My dissatisfaction is that we were about to get ripped off by Hyundai. It makes me wonder why we would take the car for a service anywhere near Hyundai. There was absolutely no loyalty shown to us as Hyundai customers. I am not sure if Mazda or Holden would do the same, but this performance of customer service was appalling.

Alignment of Hyundai Sonata: I bought a new Hyundai Sonata Hybrid last August. When I test drove the car, the car kept drifting to the right. The salesman said it was because of the road. I now have 9,000 miles on the new car and it still drifts to the right. I have taken it back to Roger Beasley Hyundai in Kyle, Texas four times and they rotated the tires, somehow found a nail in a tire which they claimed could cause front end alignment problems and said they would charge me $100 to check the alignment. I refused to pay since this problem has been with me since I bought it. I even confronted the salesman who told me he remembered that the car drifted to the right and said they should fix it, but they won't. According to the service department, it is common to have front end problems with Sonatas. I don't believe it

Both of the passenger windows in my 2007 Sonata will not stay up. These windows have probably only been rolled up & down 10 times since the car was purchased, because I don't normally have back seat passengers. I can't afford to have them fixed. I am retired.

The left one went out first about a year ago, and then the right one about six months later. I have tried everything from wedging something into the opening to keep the windows up, to taping them. Nothing works. This is a dangerous problem when you are driving down the highway & suddenly your back windows fall down, it could cause a wreck when you hear it suddenly & look back.

In my opinion, Hyundai is a good car as far as the motor goes, but they really cheaped out on the interior. Another problem I have had for about 3 years, is the visors on the driver and passenger side won't stay up. I tried velcro, but it didn't work, so now I have tied them up to the handles above the windows to keep them up.

Needless to say, this looks ridiculous. The visors would block my view. I have never had a car that had these problems. Because of the cheap interiors, I will never buy another Hyundai. I do believe these problems should cause a recall, especially on the windows.

Fuel tank of Hyundai Matrix - I was driving may car on Ras Sidr Road, Sinai, Egypt, when I heard the sound of a little stone. It was moved by the tire, hitting the underneath of the car. Then when I went to a fuel station to refuel, some people told me that there was a continuous heavy gasoline discharge from the underneath of the car. Inspecting the gasoline source, I found it coming through a hole in the fuel tank caused by that little stone which had hit the underneath of the tank. Inspecting the hole, I found a linear crack intersecting with a circular hole. I had a technician dismounted the fuel tank, soldered it, and re-mounted it.

Here, I want to express my deep astonishment for a hole to happen to a car fuel tank by a little stone hit, since a stone hit is a very likely thing to happen to a moving car and must logically be taken account for during the tank design. Being still subject to the possibility of the danger of solder failure, which is a very high dangerous matter, this was fuel explosive and fire hazard for my family if the problem was not detected and repaired.

I am asking you to: 1. Search for the cause of such damage, so as not to happen again to other people. 2. To remount a new fuel tank for my car.

No matter how hard I try, I can not get anywhere near 21mpg let alone 29mpg in the city. One of the major reasons I bought this car was the gas mileage. The only thing I can do is tell people don't buy this car if you are looking for good gas mileage. How does Hyundai get away with lying to the people?

I took my 2009 Santa Fe to our local dealer for a leak in the factory-installed sunroof. The first time, they supposedly made adjustments to tighten the window down. The second time, they said the seal was bad and they had to order a new sunroof window. My question was why they didn't find this the first time. The third, they replaced the window. Now, this one leaks worse than the original.

This has happened all in the last 3 weeks. I have no faith in the dealer that is doing the work. But since it is still in factory warranty, I am stuck. We have had nothing but trouble with this vehicle since we have purchased it. But we are stuck with this lemon for a little while longer.

I was quoted a finance rate at $3,000 over the posted sticker price. I was given ridiculous numbers and quoted an incorrect credit score. I was taunted on my way out the door by a "sales" person named Ryan, saying he hoped my next car purchase "ended up on the side of the road". This was witnessed by my sister and every other customer in the show room. I'm buying a new Toyota right next door.

I just purchased a certified 2010 Sonata, with 59,000 miles on it, at Northtowne Hyundai in Gladstone Missouri. I brought the car to the dealership's service department to complain about a loud tapping sound coming from the top of the engine. I suspect it is a lifter issue. The service manager immediately dismissed the sound as fuel injector noise and stated that it was normal.

I recently sold my 1995 Chrysler LHS (fuel injected) with 220,000 mile on it and never heard such a noise. If you are anyone else who heard the volume of this tapping, you would be concerned also! !

I have purchased Hyundai EON car in India as company introduce it in market in the month of Nov. 2011, after two months company upgraded the model providing extra facilities and decreased rates. Question is, are we fool to give immediate response to new model by purchasing in high rates. So please upgrade our model also as otherwise we feel cheated.

As an owner, I was dissatisfied with the suspension. I feel it's the company default. The door alignment was not balanced till today. It is difficult in shifting gear from 1st to the reverse (takes 3 chances to shift). I was given 2 services but problems has not been solved. Please look into it.

I made an initial request for a warranty on the defective driver's side seat of my 2010 Hyundai Sonata with 15,000 miles on its odometer. The seat which collapsed in on itself has allowed metal beneath seat cushion to protrude upward causing uncomfortable and unsafe driving condition for driver. Hyundai has refused to replace the defective seat after three attempts on my behalf and has denied my third request, stating it is considered normal wear and tear.

How could this be when the vehicle is only 2 years old ? I am requesting now from you, a fourth time, to replace the defective seat before I take further action. I hope you will stand by your product and warranty of which I am otherwise very happy with and reconsider my request to warranty the defective seat. Thank you for your help.

I've got troubles with the agency here in Saudi Arabia, because they forced me to follow the monthly check up car at their maintenance center. However, I did check the car at the first 5,000 km. When I got a problem with that car on its gear-box, they won't fix that issue, because I haven't followed the check up at their center. The model of the car is 2011, and it's under warranty, and I've got more than 12 of its kind. I just want to know the procedure to get my rights to return my car, as it was. Here is my number: **.

After four years of usage and 145000 km, I experienced a leak from the heater unit located inside the vehicle. The local dealer through the warranty department refused to address the problem indicating that I will have to pay in order to have the problem solved. I am concerned since I believe that problem should be the last to occur in a vehicle since if one is not familiar with vehicles it can cause the engine to overheat and engine damage. I have had vehicles in the past. This is my first Hyundai and I never had such problems with them.

I've procured an IX35 approx. a month ago from the Hyundai branch in Umhlanga, Durban, before I took delivery, there was a number of issues with the vehicle. The salesman promised that all issues relating to damaged drivers seat, back tail light, no door clips, etc. will be attended to. We agreed in writing that they will be resolved within 3 days. This never materialized. My numerous attempts to the dealership was ignored. I am also awaiting the registration of the vehicle which is also currently not done. I am at my wits trying to explain myself to the Sales manager and the salesman. The recent recommendation from the Sales Manager in writing that I must return the vehicle. I am comfortable with this and I kept asking for the last week now, when the deposit of 90 thousand rands will be refunded and the vehicle returned. I now hear today from the Sales manager that he will attempt to resolve the issues. I am now extremely frustrated and require that this matter receives urgent attention.

I bought a 2011 Elantra limited brand new. I am getting on average 22 mpg, summer and now winter. City is 19 and highway is 23 mpg. I'm waiting to see Hyundai's response on this. I have my 3rd visit to the dealership next week. I saw where Honda got in big trouble for misrepresenting mileage (should be around 40 highway, 33 combined).

I bought a 2011 Hyundai Tucson about a year ago and was promised bells and whistles (which I knew in part weren't true), but the one that appeared real was free maintenance for 3 years. To a single mom on a budget, that sounded spectacular. I even watched as the dealer and loan officer wrote down this promise multiple times, but when it came to signing my contract I did not double check to see if my "free maintenance for 3 years" promise had been recorded.

When I called to make my regular service appointments, everything went smoothly at first. After about the third appointment, service fees started appearing and suddenly I was told by the service department that "Hyundai never gives 100% free maintenance." Apparently, what was meant by my too good to be true deal was that "free maintenance" only means "free oil changes" and that is it. Everything else will cost you. Driving my Tucson is just fine, but being duped puts a sour taste in my mouth every time I step into my car. I'm on the fence about buying from Hyundai again. No matter how much one tries not to get screwed over by dealers, it seems they always find another way to get you.

I am a disabled Veteran who purchased a 2011 Hyundai Santa Fe from a dealership in Lawton Oklahoma and long story short, my girlfriend was driving her niece home in my new truck and the back axle snapped which caused the brakes to not respond and an accident was a result and thank God everyone was alright, The accident happened because She was driving towards a four lane intersection and she heard a "pop" and began to loose control of the vehicle, she never managed to get control before she was struck by another driver on the same side that the axle just snapped. She heard a the tire pop after she was hit in the intersection along with her niece that is a toddler in the back. The reporting officer gave my girlfriend a ticket saying "she failed to stop at a red light", Instead of the truth "Vehicle Malfunction":

My insurance company adjuster said that he can tell by the dent in my rim the tire exploded after the accident. Hyundai has had me waiting for them for almost 5 months of payments plus insurance and told me since I'm filing the complaint I cant fix it until the claim is fully investigated. I'm still waiting and this has ruined many things for me these 4/5 months, not having a vehicle. I've been very patient but this has been a huge inconvenience and I no longer want my vehicle. I feel my Truck is poorly made, and unsafe, and I can't be paying for a vehicle that just sits in my yard. Not to mention all the court cost due to the ticket!

I would like to know why the dashboard of my car has popped up completely. The vents are up and have been broken. I purchased my car in 2000 brand new. I feel nothing should be happening to my car at this time other than routine work. I need my car fixed and need to know how long will it take.

I previously owned a Sonata 2011 GLS. I traded it in and purchased a 2012 Elantra GLS specifically because I wanted to cut back on fuel costs. The Elantra was (and still is) being sold as having 30mpg city and 40mpg highway. After several months of ownership, I have yet to reach 30mpg. I drive alone, use the eco mode at all times. I coast to stop signs and red lights. I slip the transmission into neutral when safety permits. I do not carry anything in the car nor do I make Jack rabbit starts or sudden stops. When on the freeway, I use cruise control with the tachometer set at around 1,500 RPMs.

I am extremely upset by what I now recognize as false mileage sales pitches by Hyundai. My goal is to trade this guzzler in for a vehicle brand that actually conforms to their fuel economy listings. I want Hyundai to compensate me for this deceptive MPG claim. I will not cease in my efforts to bring this to a successful end. There are many options available to the consumer that will result in a flood of paperwork on your end. Recalls are one thing, but lies are not to be taken lightly.

My wife and I purchased a brand new 2011 Hyundai Tucson based on the consumer safety ratings. We had a baby on the way so safety was important to us. On September 23rd 2011, six months after driving the vehicle off of the lot, I got a frantic call from my wife saying the car was smoking. I told her to pull over and I would come get her and we would call a tow truck.

Within two minutes I received another call. This time the car, she told me, was engulfed in flames. Se narrowly escaped being trapped in the car, since the automatic locks were locking and unlocking in a ghostly manner and was trapped momentarily in the car, along with our 4 month old son, inhaling electrical smoke. Thankfully they both got out alive.

The investigation concluded an electrical fire had started and the vehicle was a total loss. I have never experienced such rudeness on the phone as I attempted to contact many representatives from Hyundai Consumer Affairs. Hyundai is a disgusting company. They told us that "America's Best Warranty" did not cover this. Never buy a Hyundai. Your life may depend on it.

I bought my 2011 Sonta in September 2011. From the very beginning I should have known something was not right. The car was fine but the people, sales people and financial staff leave something to be desired. My original quote was what I agreed upon but when they processed the paper work it appeared to have escalated in monthly payments amount of $80. I have been to the Fairfax Hyundai several times since then and have never walked away feeling as if I were taken care of or received what Hyundai says it would do with customer service.

The last time I went in, the service person said that he would take care of me and ended up charging me for what should have been routine service and, they did a "software upgrade" recall that no one told me about. They charged me $400 and then, when I questioned the charges and showed them the work, they did they said they made a mistake but would not be able to refund the money and would give me a service credit. After a few calls to them and my credit card company, they refunded the amount to my account but did absolutely nothing to compensate me for the eventual charges I racked up due to their connivance.

I now check regularly to see what the latest malady with this car just to make sure I am driving a somewhat safe vehicle. To be fair, the car has been great. It worked fine until I had to take it in to Fairfax Hyundai.

The last incident my car just died on the road, really bad area for traffic. I had to call the police to run their lights to keep me from getting hit. Shout of to the City of Falls Church, VA and their police department. They were great. I have roadside assistance and they sent someone from Blair's towing (Alex) and he was great too. There was only a 20-30 minute waiting period. He towed my car to the dealership.

Now, my wife had been talking to the service floor manager and he informed her that when I arrived I would get a loaner car. That never happened. She had to come pick me up from the shop. I am waiting to hear from them still now. They said they would call at 8 this morning. What can I do? I have no idea what to or how to take some sort of action that would make a significant impact on the way they service cars or people.

I went in to take my 2011 Hyundai Sonata in for my lifetime warranty oil change at 7,500 miles. When I picked my car up, Thompson Hyundai charged me $25.96. They said they rotated my tires, which had to be done in order to keep receiving the warranty and the oil change was free.

I feel as though they charged me for the oil change. I am very unsatisfied with Hyundai. I feel that every time I take it in for an oil change, they are going to charge me for something else due to "the customer having to follow, at a minimum, the factory maintenance guide in order to receive" my warranty.

I own two Lincoln vehicles that get free lifetime oil changes. When I take these cars in, they change the oil, rotate the tires, and wash the car; all for free. I understand when the car starts getting older and the mileage starts increasing that they are going to be charging me for certain maintenance services. But I feel as though they are ripping people off and they are not giving free oil changes as they said they were. I contacted three people at Hyundai about this issue and they keep telling me that this is their policy.

I got a loaner that is supposed to be paid by my warranty and the dealer did not pay their bill at Enterprise rental. Enterprise had my cc and charged me for the rental. I was told by Hyundai warranty that I will not be reimbursed. Hyundai warranty division is inept, unprofessional and of low standards. In other words, they suck big time. I will never ever buy another Hyundai again and I will tell everyone who listen about this crappy ** company!

I bought a brand new 2011 Hyundai Santa Fe and unknown to me, it had an engine oil leak when I picked it up new at the dealer. You could image my surprise when I got it home and noticed oil on my driveway and garage floor. I immediately took it back to the dealer for repairs.

The repairs did not take. I've had a second engine oil leak and a third engine oil leak and now a forth engine oil leak. None of the repairs corrected the problem. However the most astonishing thing about this lousy situation is that the vehicle only has 5200 miles on it. I've complained to the dealer, to Hyundai's Complaint Center and to the Regional District Manager, asking for a new replacement vehicle or a refund, all to no avail.

It seems to me that Hyundai could care less about standing behind their product. Every reputable manufacture I've bought a product from would replace it at no charge if it were flawed on delivery. Not Hyundai! So this sorry tale continues; more oil on the driveway and garage floor, more wasted time taking the vehicle to the dealer for repairs and a wife who refuses to have anything to do with the Santa Fe (I bought the car for her).

On January 8, 2012, I leased a 2012 Sonata. Today is January 21, 2012, the car has 460 miles on the odometer. Today is also the first snow day of the season. At 5 o'clock this morning, while traveling approximately 20-25 mph on level ground, I was approaching a red light. The brakes locked and the car started sliding. I tried pumping them but kept sliding.

Luckily there was no one in front of me. I released the brake while. sliding into the intersection so I could have more control of the vehicle, turning the corner to avoid incoming traffic. I've been driving for 39 years, since I was 18 years old. I was not speeding. (To be continued, after a visit with service dept. at South Shore Hyundai / Valley Stream, NY)

I am a soldier and have been in the army for over 20 years, been deployed to 3 tours. I purchased a 2009 Hyundai Azera Limited addition, with Satellite radio and GPS Navigation package, etc. I was looking between Toyota and Hyundai. I leaned Hyundai way because of the 100K warranty. I was thinking that is a great warranty until very recently when I actually needed the warranty.

I did not maintain a book to track my oil changes, etc. I did an oil change in late Oct and purchased an aftermarket oil filter from AutoZone and Synthetic Oil. My wife was driving last week and she said the oil light came on briefly, then the Service engine light came on, then the car stopped running. The car has 88K miles on it and when I checked the oil and it was a little less than a quart low. The oil was not even dirty.

I took it to the service dept of Hyundai in Lawton, Oklahoma and they are saying they will not honor the 100K warranty because I don't have records. I tried to explain that I am a soldier and bought the car in El Paso while stationed at Fort Bliss, but it is a pretty sure bet that they are going to leave me high and dry on this. I have purchased 3 different Hyundai's from them and this is the first time I needed to test the warranty. Looks like the 100k warranty sounds good on paper but if they don't honor it, I would have went somewhere else. I know I could go to the military Jag to attempt to get legal advice but I'm sure Hyundai has much more money than I have so they could play the technicality cards all day and I'm basically screwed.

I can assure you I will never buy another Hyundai. I called the Cooperate office and am waiting for an answer back but I'm really expecting to get the same answer as the local Service Dept. I really hope Hyundai will do the right thing. I have put my life on the line for this country and never expected to be treated like this from them.

Most of the staff in Fairfax Hyundai Dealership, including supervisor, are rude and ruthless. The manager does not show up to the showroom, and does not return any calls. My Hyundai 2003 Sonata started smoking on New Year's day. The car battery got drained due to an electric short circuit. The car was towed, and after paying $582, within 24hrs, the car smoked again. The dealer explained that this is a different problem, and I must pay an additional $250 to fix the auxiliary plug in the trunk. The dealer blamed me and the things in my trunk, to cause the electric plug to fuse (never heard of this before). My car is stuck at the dealer, and I want to take them to court for cheating, not fixing the issue, and jeopardizing the life of my sister who got stranded with a smoking car in the middle of night. I have no car to get to work to, skipped doctors appointments, and my car is still with the dealer.

I have a 2008 Hyundai Elantra that is slipping out of the park gear. My car is still under warranty and I took it to the dealership to get it looked at. The dealership put in a request to the main Hyundai office to have this replaced or fixed; they rejected the request and advised me to use the hand brake. I contacted the Hyundai office about this and they were very rude and told me this is normal on any cars. What can I do about this very serious issue?

I have a Hyundai Elantra 2009 with 60,500 miles. My power steering went out at 60,400 miles. The repair including labor was $2400. Hyundai Inc. has refused to make reparations on this because they said I had car fixed at a private mechanic. My case number is **. There's no money refund.

I bought a 0KM Hyundai Tucson here at Argentina, and it had its gear box ruined when an official Hyundai workshop got GL5 oil in it, instead of GL4. GL5 oil "eats" this type of gear boxes which have yellow metals in it, such as bronze. After this, the gear box started having several problems and malfunctions. They accepted their error but never agreed to replace the entire gear box; they just repaired it instead.

By now, they have made two repairs to the gear box, and I am now having several new issues back again. They still don't agree to replace it for a new one. This would be the third time the gear box should get repaired, and the vehicle only has 80.000 KM. I am really disappointed; this is really unfair.

It seems like a minor problem but the lifters on the back of my 2006 Elantra Hatchback failed just after the warranty expired. To have these replaced at the dealer would cost about $200. I thought they would hold when fully extended but the other day the hatch smacked me on the back of the head when I was looking down into the back of the car.

I really regret getting my car from Hyundai. I'd be much more content spending more each month on a different car so that I didn't have to deal with Millennium Hyundai. The Service Department is rude. I'm seven months pregnant with a toddler. I needed to know if there is a lender car available while my 2012 Sonata is looked at because I'm not taking public transportation in the middle of the winter. I don't make car payments each month to take public transportation.

The staff was rude when I called and when I asked to speak to the general manager, they claimed that he had just stepped out. I asked that he call me back before 5pm and to no surprise, he never called me back. The manager of the Service Department was not helpful, was impatient and condescending. When I finally did make an appointment, I got called into work that morning at the crack of dawn and couldn't drop the car off.

Now, I'm receiving emails and phone calls telling me to reschedule. But when I called, they don't answer any of my questions or offer any help. I cannot just drop the car off with a toddler, pregnant, take the bus and make it to work. It's not possible. I need Hyundai to work with me.

I am now driving around in a car that stinks of fire and gasoline whenever I turn the heat or defrost on. Mind you, I have children in the car.

Never again will I buy/lease from Hyundai and don't get me started on the tire pressure issue. Also, my husband went to the used car sales section of Millennium Hyundai. You would think they could get a name like first, middle, and last; especially since we've already done business with them! They keep calling and sending letters for (middle), (last), (first). Really? I can't wait for this lease to be up so that I can be done with this computer.

For me, the consequence is that I'm stuck with this car for the next 2.5 years. And for Hyundai, they lost a customer.

I just want to say to all the people who have not had Hyundai's commitments honored, don't take it. For about $20, you can file a small claims action and Hyundai will have to answer it in court. They will not be able to stonewall. Let them tell the judge how a written commitment is a mistake that they do not have honor. I've found that all the stonewallers cave in when they can no longer just say "no".

I had booked for ITEN Model on 12th April 2010 with M/s. K.C.Hyundai, Jam mu by paying an advance of Twenty Thousand only via R.No.354 via their retail order form No.3574 with a delivery time of 15 days from the date of booking. Subsequently when I had visited your another dealer M/S. Crest Hyundai show room, they had told me that I will be given delivery of the vehicle of model that is readily available. Then I had been to K.C.Hyundai and had a talk with the sales person and he was told me that I am at liberty to cancel the booking and the advance will be refunded. I had been to Crest Hyundai show room on 16th April 2010 and I had chosen the Santro GL LPG and took the delivery of the same via their bill No.69 on the same day.

Subsequently to cancel my booking on 19th April 2010 and refund the advance paid to them. I was told by them to come after two days and subsequently three days and subsequently concerned person is not there like that they had dragged me up to 4th May 2010 and issued me a letter stating that your booked car had arrived and to make the balance payment and collect the car. As I had mentioned above, it's about the poor response towards customer care. I would like to share with your esteemed organization the I had very good image and brought your company brand car to satisfy my thirst.

Whereas your dealer had deceived me in his dealing and till date i.e., up to 31st December 2011. I would like to seek an advise to take up the matter with consumer forum or will you make an alternative arrangement, as I would like to keep the positive mind towards your company products. I hope you advise me in a right manner at the earliest and I am told to mail the documents proof also.

I decided to trade my 05 Nissan for an 08 Santa Fe. This was probably the worst decision I ever made. I had the car for a day and the transmission failed. It took a month and two transmissions later to get my car back. Once I had it back, the brakes still were not fixed. The car failed inspection due to a turning light and now there scratches all over the vehicle. After one day, the brakes got fixed, the scratches got buffed out. For the most part they were taking care until I filled out a review about my experience.

When all this that was communicated with them, then I was informed I shouldn't ask them for any help regarding the scratches on my car from them, that it's up to me. I know I should not have given a bad review. the scratches were not there before service. Now I'm stuck with a car with more body damage than my old one. I'm told I bought used, pretty much deal with it and they're done with me. Well, I'm not. I just want the damage done fixed, that's all, nothing more.

I own 2 Hyundai vehicles. Both were taken in for problems that were not resolved the first time they went into the dealership. I have a 2001 Elantra (approx 87,000 miles) and a 2009 Santa Fe (approx 17,500 miles). I have had to have tires replaced twice on the Elantra and tire pressure won't hold on the Santa Fe. Both vehicles have recently gone into the service shop for various issues and I needed to take them back a second time for the same issues in less than two weeks. Only once was I offered a loaner vehicle. I have to drive approximately 30 miles round trip using both vehicles in order to drop off and pick up one. Not only is this inconvenient, but also time consuming.

I realize all parts are not lifetime guarantee but to have to replace brake shoes because there is rust(?) on the calipers causing them to not function properly, therefore burning up the shoes. This issue occurred on the Santa Fe with less than 18,000 miles. I guess what Hyundai is saying is that I'll be replacing brake shoes at least every 18,000 miles. No one bothers to test drive this car the first time I brought it in saying that there was a burning smell coming from the car when I drove it . They certainly won't smell anything driving it from the parking lot into the shop, a matter of a few hundred feet, so I got to drive it a little more only to do more damage. Thanks, Hyundai service department.

I bought a 2011 Sonata in Jan. 2011. In March, I called my dealership to report that my car was pulling to the right. The service manager told me it was from the strong winds we had been having. I also called the dealership in late March because my moon roof was leaking. I took it in and they put a new moon roof. In August I again called and told them about the moon roof leaking again and that I needed some door dinks pulled out (I purchased that extra package). The dealership set up a appointment for me and when I arrived, the service manager told me it was the nature of the beast for the moon roof to leak and he had not made an appointment with the people who fix door dinks.

I ask him if he was going to make a note about my moon roof and that the car still pulled to the right. He replied, "What do you want from me?" very harshly and stated they do not make notes when no work was done. Travel time for me to get to the dealership is 1 hour and I have taken off work to take my car in. This past summer, I did get a recall on the front of the car (The recall was about struts being bad). I called the dealership and ask about it and he informed me that they were waiting for a tool to be able to do the recall and he would call me and set up an appointment. I never heard anything from them, so I called in November and they set up an appointment for December 16.

I also ask about getting the door dinks fixed and he stated he would set up the appointment for that also. I took it in on the 16th and they worked on the front end of my car and when I picked it up, I was informed my front right wheel was bent. They moved it to the rear of the car. I believe the rim was always bent from the day I purchased it, but he said they would not warranty it. I believe this should be warrantied. They did not make an appointment to get my doors fixed. I would travel to Columbia, Mo. to another dealership if that has to be done. I love my car and believe Hyundai does not treat their customers like this and want to stand behind their promises. Thank you for your time.

Hyundai dealership claimed clutch completely worn after less than 20,000 miles driven. Cost of repair to total $1,300 because Hyundai warranty does not cover clutch work. Both dealership and corporate service representative said that no recall has been issued for the vehicle and there's nothing they can do. I've owned a Honda Civic for 6 years putting over 60,000 miles and not once had a clutch issue. Other Tiburon owners have expressed their complaint with similar clutch issue needing replacement after low mileage on numerous forums and website.

We traded in my Hyundai Tucson for two new 2008 Sonatas in 2008. We are not happy at all with the quality of the cars. After going in 2010 for an oil change the dealer told me I needed 4 new tires. He insulted me by saying that I must drive like a maniac. We didn't trust that every time we went for an oil change or maintenance they seemed to find something else wrong.

They asked us for a second chance to service our cars. So on 12/14/11 we went with hesitation for oil changes. For the past year we were taking our cars to Meineke for maintenance since they guarantee their work and are a lot cheaper. Never fail, this time they claimed I needed 2 new tires, and hubby's car needed new brakes at $1159.00. We told them to just do the oil changes.

After we picked up our cars my husband's car just broke down after 3 blocks. We called them and got it towed back to the dealer which I thought was covered, but turns out it was our expense also. They claim it was the fuel pump. We had no choice but to let them fix it or tow it somewhere else. They still got us for $750.00. We wonder if they shorted something because we weren't going to let them do the brakes for $1159.00. As of today 12/26/11 we still owe 2 more years payments and are very worried what else is going to happen to these cheap quality vehicles. We have dealt with Chevrolet and Toyota and never had a problem with the quality or felt like we were being ripped off royally. Hyundai constantly sends us offers to trade in our cars and we were seriously thinking about it. Now we just wish we could give the cars back and go somewhere else. We can't believe this is happening before we even have them paid off. We wish we could use the lemon law to help us. We will tell anyone who asks not to buy a Hyundai. Buying a Hyundai is like going to the 99 cent store for cars. You get what you pay for.

I can create a quote online for a 2012 Hyundai Elantra Limited. It has a black exterior, beige interior with the tech package and without the cargo net, cargo tray, floor mats, ect.

When I asked the dealership, they never have these. They refused to order it, stating Hyundai does not take request. Additionally, all the cars on their lot have the crap I do not want (cargo net, cargo tray, floor mats, etc.) This adds up to $400 worth of junk. I asked them to remove it and they won't. Shouldn't that make it a Standard Option? If that is the case, isn't that false advertisement?

The website advertises something that the dealerships will not deliver. I am reporting this to the Better Business Bureau and suggest others to do the same.

We have been waiting since 12/2/11 when we purchased our car to get the Blue Link service. We call the Center on a regular basis and all we get is: "I'll give you my ID number (with a different agent) and we'll call you. We're working on it." No one ever calls us back. The name and the ID number of the individual is never available when we call back.

I bought an Elantra 2011 in the US. During the first year, it was 3 times in service for over three months for the same problem with its electronics. It's still in service under the 5th repair attempt. I contacted a lawyer to deal with Hyundai Motors America (HMA) and request a replacement or the cash back. Hyundai is trying to do anything possible to avoid this situation. They rather spend more money in warranty claims than giving me what I paid for and deserve. We will take legal actions against HMA. I will never buy Hyundai again and make sure that anybody I know won't do it either. They 'll loose.

I recently had given my car for insurance claim. I went to a dealer known as Planet Hyundai located at Khokhra in Gujarat, India. They gave me a time of 20 days for the delivery. When I went to pick up my car I found out the work done on the car is not at all satisfactory. I would have got better results if I did not give my car into a company showroom. The paint looks completely different than the other parts of the car. They did not even pay attention to the jammed back door. I had to fix that up all by myself. Still today the problem is not solved and they are not ready to listen to my complaints.

I had almost paid 7.5 INR in order to get my car done with the company. I would have at least saved 5k if I would have done it by myself or with any other third party agents except Hyundai authorized showrooms. I am complaining since 2 weeks now but all in vain. I would never refer any of my friends for Hyundai if this problem is not taken care of. I will also not stop complaining about it. And I would make sure that I don't buy any more cars from Hyundai.

I had my 2007 Hyundai in to my local mechanic for an oil change and they told me I needed a battery. I decided to have my husband change it in order to save some money. I turned out that the battery was okay but the terminal was not closing all the way. We went to several auto parts stores but none had the correct part.

We contacted our local Hyundai dealer and they said that part was not stocked or sold. We would have to buy a wiring harness that connected the battery terminal to the battery post and then to the starter at a cost of $380. I said that was absurd and would not buy it.

Luckily, my husband is handy and was able to fit a terminal with some sort of connection to the wiring harness. Because my husband had to put a non-Hyundai part on there is no cover on the positive battery terminal, I don't know if this could be dangerous or not; if you are expecting the protection of the cover, it's not there.

I have a 2011 Hyundai Accent which I bought April 1st 2011. Since I bought it, I have had issues with the rubber around the outside of the windshield, which started coming off 2 months after I bought it. I have had to get it fixed twice. The first time they glued it back, it came off again. The second time, they replaced the whole piece. Now December 2011, it is coming off again! I'm going on my third time. Then in August, I found out that it came misaligned from the factory and the dealer's solution was to put a shim so they could go in and align it properly, that took 2 months to fix and now my tires are warped because of it! By the way, I'm still waiting for new tires and it is now December!

I spoke to the dealership in order to look at my options, because I no longer want this car. I don't want to deal with the hassle of repeated maintenance (it's a brand new car!) and the solution to my lemon is to trade it in so they can squeeze more money out of me for a car that I've had for 8 months! This was my first brand new car ever. How disappointing. My old '98 Ford Escort gave me less trouble than this. 5 times to get your brand new car fixed in the span of 8 months! What a mistake. Never again!

My experience with Rick Case Hyundai in Duluth, GA was extremely horrible. I went in on Wednesday to trade in my very good condition 2007 Lexus GS 350 for a 2012 black on black Veloster. At first, Mr. ** wanted me to pay $1500 out of pocket for the car which was a no deal. So after hours of negotiating, we finally agreed on a title for a title. Then he tells me the car will be here on Friday. Friday came and went, and still no car. After waiting around all weekend, the car finally comes on Monday. But unfortunately the car interior was red! I was then talked into keeping the car to see if the red interior would "grow on me".

Two days later, I brought the car back because it did not grow on me. I asked Mr. ** that if they could change the interior color to black and he said they could for $1500. I politely told him no because it was not my fault that the wrong color car was ordered. Two hours later, I asked for my Lexus and the title back, and he said okay but I would have to pay a restocking and reconditioning fee of $599. I called my lawyer immediately and was informed that was ** and the dealership was only trying to make money off of me. After being constantly lied to and haggled, I told him no and patiently waited another hour for the keys to my Lexus.

As a military veteran I was hurt, disappointed and highly ** that the Rick Case Hyundai of Duluth, GA would give me such a hard time of simply changing the interior of a car that they wrongly ordered! Buying a car is supposed to be a great experience, but it was a nightmare. I hope Steven ** does not continue to take advantage of people and especially, veterans.

I bought new 2011 accent. The car stalled. It would not start. I have it towed to the dealer. I was told it is not under warranty and had too much oil. Hyundai North America was very uncooperative. I am po'd 4000 miles and seized engine. Thanks Hyundai for honoring your warranty. Not! See you in court. My advice to anyone is go Nissan!

I traded my 2007 Hyundai Santa Fe in for a 2011 Santa Fe Limited on May 5, 2011. I have now taken my 2011 Santa Fe into my local Hyundai dealer four times for the same problem of hesitating on acceleration or deceleration. The first time was the very next day after I purchased the vehicle. The team at the local dealership had bent over backwards trying to duplicate the problem without any success. The hesitating only happens in city traffic which is extremely dangerous. I have never had any problem on the open highway.

I now have over 8300 miles on the Santa Fe and continue to fear for my life when making turns or trying to get out of the way of traffic. I experienced this in some form almost every time I drove the vehicle. I was put in touch with the regional Hyundai rep to ask what the next steps should be. But I wanted Hyundai to buy back my Sante Fe or replace it with one that we were not afraid to drive. It scared my wife to the point that she would never get back in the SUV. This was my 7th Hyundai vehicle and my third Santa Fe.

My wife still drives a 2006 Sonata but not for long. I have never had a vehicle perform like this and I cannot continue to drive under these circumstances. As far as I'm concerned, this Santa Fe is a lemon. The regional rep was totally useless and failed to take any action other than refer me back to the local dealer. Driver beware, you should fear for your life when driving the new Santa Fe. I will never purchase another vehicle from Hyundai and I would recommend the same action to everyone considering it. Loyalty to Hyundai meant nothing to them. If it had been your family in the vehicle and barely able to get out of the way of oncoming traffic, then you would feel like I do, betrayed by Hyundai. Buyer beware!

Today, I got rid of my 2011 Santa Fe for a 2012 Toyota Highlander. Oh yea, they sold my Santa Fe back to the local Hyundai Dealer.

Let me start by saying that I have purchased at least 9 Hyundai vehicles since 2000. I have always been extremely pleased. Here is the issue at hand. On 2-06-08, I purchased a 2008 Hyundai Santa Fe from Mountaineer Hyundai in Beckley, WV. During this sale, I purchased debt cancellation insurance for $375. This was added in the purchase amount and financed for 75 months through Wachovia dealer service. In August 2011, I decided to trade in the Santa Fe for a newer model. As is customary for me, I called my auto insurance to see what vehicles had the best rates and also called the debt cancellation insurance to see how much of a refund I would receive after trading in the Santa Fe.

At this time, I was informed by the debt cancellation insurance company that the premium on that contract had never been paid. So, in fact, I had no policy that would cover me in case of a loss. I then contacted the Hyundai dealership and was told that since they had changed owners, they were not responsible for this problem and they hated that I was out of the money. At this point, I did go ahead and trade in the vehicle but I traded at the Nissan dealership. My question is this. Who is responsible for this? I paid for a service/product that I never received, if I had been in an accident and had a total loss, I would not have been covered and it was financed so it costs a lot more than $375. I have tried to figure out how to get my money back but no one takes responsibility for this.

I am filing a consumer complaint with the Office of the Attorney General in WV, which I know will have no effect, but at least it is on record. Over the years, dozens of family and friends have purchased Hyundai vehicles on my recommendation and now that will stop. I will from this point on, tell everyone the facts that have occurred up to this point and your future response or lack thereof to this letter. I also feel that it is my responsibility to inform the community that they need to check on their own contracts to see if their premium was paid. I know you personally didn't have a hand in this misrepresentation but you must stand behind the people who you choose to represent your product.

I am so very upset and disappointed over this situation. My wife had to quit her job due to a disability and I just keep thinking of how that money would have came in handy. Again, I'm very disappointed.

Respected Sir. I am one of your customer Sandeep **. I am working with **. As in service class I had dream of buying Hyundai I10. On 1st Dec 2010, finally I manage to purchase I10. On 3rd Sept, I met with an accident and there was some problem in my car. So, I went to one of your authorized center in Chandigarh (Carizma Hyundai) on 4th Sept. as per them loss was around Rs70,000. As there was breakage of head and they committed me it'll be rectified with in 15days. They had provided me with Job Card no: **, Car No: **. It took two months to arrange head. After 2 months, they called me and confirmed we have to put crunch shaft which will cost 30000. So total amount comes to be 100000.

I took my 2011 Hyundai Sonata into the Hyundai dealer service center with a problem on my auxiliary plug. I used a 3.5 mm auxiliary cable to connect my iPod to the car. After a couple of months, the cable had bad connection. Due to that problem, I bought a new auxiliary cable but the cable wasn't the problem. The problem was the 3.5 mm jack that is on the car. I brought my car to the dealer but they said they couldn't do anything since I didn't use OEM Hyundai auxiliary cable even though they knew the problem. So I bought the OEM cable, but after few months it didn't work well.

So I brought my car to the dealer and one of the staff brought three other staffs to check if the jack or the cable was defected; they all said there was no problem. Also, it is very obvious that their staff would say there is no problem. I am highly unsatisfied from this experience. I cannot enjoy my music in my brand new Hyundai Sonata. I should have my audio jack replaced with a new part and refund on the cable.

In September 2011, I purchased a 4 ton truck from Hyundai East Rand. I was told that the truck was 4 tons and therefore it could carry a load up to 4 tons. Upon receiving the registration documents I realized that the truck was registered as a 3 ton truck. When I inquired about this, I was told by the sales person, Allan, that this was a fault by Korea. Apart from them selling me the truck under false pretenses, the front cabin of the truck is not straight, the radio keeps skipping channels and switches on even when the truck's ignition is switched off.

The truck is sluggish and doesn't feel like a new truck. The engine is rattling, the interior is coming loose and the faults just continue. I have laid a complaint with customer service, but the guy, Sibusisu, just passes the buck and sends me from pillar to post. The dealer principal, Gavin, is not interested in talking to me to sort the problem out. They have taken the truck in for 7 days to identify the problems and they haven't given me a replacement truck nor have they compensated me for the loss of income. It is no fault of mine that they sold me a truck that is not up to standard. I need compensation and a 4-ton truck! !

I bought a Sonata and Santa Fe and both so far needed new transmission, water pump starter, and now the speedometer does not work. And I noticed the oil light never goes on even when there is no oil. Should a 5-year old car have so much wrong? I will never buy another Hyundai and will let everyone I know.

Airbag light on 2008 Hyundai Santa Fe is on, meaning airbag does not work. After researching this failure, it seems that this is a too common occurrence. Recall needed?

In the 9 months since I purchased my 2011 Hyundai Genesis, the navigation screen has frozen numerous times. The dealer has replaced the original unit with 3 other navigation units and did a software update on one of the replacement units. The last replacement unit was DOA (dead on arrival). I have spoken with the service manager at the dealer numerous times. I have taken the car back to the dealer too many times. I have written the corporate offices twice, and spoken to the regional manager several times. It has been more than 4 weeks since I spoke with the Hyundai regional manager and nobody has contacted me since.

I purchased a Hyundai i20 Magna from Joshi Automobiles Mohali Punjab. At the time of delivery, several things were not provided to me though they said they'll deliver it to me within few days. Even when I got my car insured from Joshi Showroom twice, every time, the insurance policy was sent after 6 months. Now, about the tire problem, the tires they provided me with the car were of zero quality. Just after 3 months, the tires got punctured not just one or two times. In fact, all tires were getting punctured twice or thrice a week. I lodged several complaints but there was no action taken by the dealer. Just for show cause, they issued me a fake inspection report.

I purchased a new 2005 Hyundai Elantra GLS in 2005. I also purchased the Hyundai factory extended warranty which covers most of the parts and systems for 10 Years or 100,000 miles, which ever comes first. In the past, I have been very impressed with the customer service and support of Hyundai owners by Hyundai Motor America. However, their new CEO is apparently abandoning the policy of supporting their customers and their good will. Just after the car passed the 100,000 mile mark, the car's thermostat worth around $13 stuck and the radiator was fried. There were no warning lights to alert me to stop driving the car as it was overheating.

My Hyundai dealer wanted almost $1,000 to replace the thermostat and radiator. I almost fainted. I called other Hyundai dealers and they told me they heard of this occurring on other Hyundai's the same year and model as mine. I called Hyundai's customer connection line. After reviewing the case, they refuse to offer any relief. I also noticed that in the customer satisfaction surveys, Hyundai formerly sent their customers after service was done on their car to ensure dealers were doing a good job have ceased. No wonder Hyundai has dropped off the list of America's 10 Best Selling Cars in 2011 and only has about a 5% share of the US auto market. Taking their valued customers for granted will most likely cost Hyundai dearly in customer loyalty and repeat business.

I was sold a new lemon 2010 Hyundai Elantra with a defective electrical system. If the car is not started every day, the short in the car runs the battery down. This has happened 4 times already.

Hi, I bought a used 2005 Elantra with 28 thousand miles on it in 2008. About a year later (approx. 38K mileage), the airbag light came on when a passenger was in the front seat. The dealer said it was a recall item and gave me a rental while the seat was sent off to Ca for repairs. Within a year, the airbag light was coming on again intermittently when a passenger was sitting in the front seat (mid 40K mileage). The dealer said their was nothing they could do about it without seeing the light on. So every now & then when the light was on I was sidetracked to the dealership, but the light would go out before reaching them.

Finally, last year the light stayed on long enough for the dealer to see it on. That's when I was told the light did not need to be on to report the problem, but now the warranty had expired and I would have to pay for the repair! I reminded them about telling me the light had to be on and they played dumb like they never said it. Well, after a complaint to the manager they agreed to fix it for free as a goodwill gesture. Here we are about a year later (57K miles) and the airbag light stays on most of the time now.

I called Hyundai USA to see what should be done as I have lost faith in the dealership. I am afraid they will simply unplug the airbag and I would never know! Hyundai USA in Ca. said I need to take it to the dealer and pay for a car inspection before they could look into the case. What can I do about this safety issue? Do I have a legitimate case for legal action against Hyundai USA or the dealership? PS: all I want is to know that the front passenger airbag will work in the event of an accident.

My 2004 Hyundai Sonata broke timing belt twice and had major engine damage done because it is an interference engine. I called Hyundai connect and spoke to four different people about this problem and each one had a different story but they all agreed that they will not do anything to help. Manager said she did not know if it is a Hyundai problem that caused this but they will not take care or because it's out of warranty nor would they help as a goodwill gesture to provide me with consumer loyalty. The people there are trained to say one thing and one thing only. They can't help nor will they change anything to try to help.

I have a 2002 Sante Fe. It was a recall because the back end rotted. I did not know about this, so I took it to my mechanic because the vehicle was not driving right. He called me to tell me that the back end was rotted. He called Hyundai to see if it would be covered under a warranty. They said it was a recall, so they would take care of it.

I had it towed at my expense. I had asked if I could get vehicle on loan and they said they don't do that. It was not my fault that this happened, so why do I have to pay out of my pocket when it was a defect on Hyundai? It is going to cost me around $300 for a rental. This is bad customer service. Please let me know if this is the policy. I am being put out because of a problem that Hyundai caused. I am very upset about this. What can you do for me. Thanks for your time in this matter. I do not want to bad mouth your company for bad customer service.

I'm sending this email as a complaint against the Hyundai dealership in Plano Tx. (909 Coit Rd , Plano). One of your employees, Nicholas ** has a Pending Felony charge (Family Violence-Strangulation) and has also been arrested for Grand Theft Auto. This employee is giving Hyundai a bad name and owes me a sincere apology.

I personally went in to Hyundai on October 7th (Friday) to order a manual for a 2011 Sonata. The man took down my information (name and number) and told me it would be in the next week (most likely Tuesday). I left and never heard from him again. One week later on October 14th, my girlfriend, Jessica ** heard from Nicholas ** (her ex husband) a salesman that works up there. He works in a completely different building than the parts department where I placed my order for the manual. He texted her and told her that "her" manual is in, but that I wasn't allowed to come pick it up. He said that I made "a scene" when I went to place my order for my manual.

Nicholas and Jessica ** are separated, and have been for 6 months. Their divorce will be final in December. Nicholas is still very upset that Jessica left him and sees me as the reason for it all. When in reality he is the one to blame. But I came in as a customer that day needing a manual for our Sonata. I didn't even see Nicholas on the day I came in and I didn't want to. He claims I made a scene. The "scene" he is referring to, is when Tarrah (a salesperson) was assisting me to the parts department and helping me get what I needed, she asked my name and I told her who I was.

She immediately made the connection of who I was. Nicholas had told her, other employees, and his managers all about his personal life; making up "off the wall" comments and stories about me and his ex-wife. But I didn't come up there to discuss this. When Tarrah told me all he said about us (slandering Jessica and myself), I simply told her none of what he told them was true. I then placed my order and left. That's when Jessica got a text from Nicholas about the manual even though he had nothing to do with the order I placed.

He got my information (cell number and order I placed). I'm angered by this because it is an invasion of my privacy. He is a salesperson and he shouldn't have had anything to do with my order. Jessica didn't place the order, I did. And I went up there as a customer. Not even wanting to deal with Nicholas. I just wanted my manual. So Nicholas then told Jessica that since I made a "scene", I'm not allowed to come pick up my manual or else the police would be called.

I was furious and outraged. I never spoke with the manager and was never contacted directly by him. Jessica however was contacted again this time by the manager Roosevelt, and told him "my side" of the story. She told him that she and I were willing to sit down with him and review the security camera where I made this "scene" they were referring to. The manager said "that it wasn't necessary".

Jessica told Roosevelt (manager) that I planned on going to corporate offices and complaining. That's when he stuttered over his words and quickly said he would have someone call for my mailing info and credit card number. A few days later, I received a call from someone in parts asking for my billing and shipping info. I could have just driven right back up there and dealt with them personally, but not wanting anymore drama, I gave him my info. I asked when I was to be contacted by the manager, and he said he had no clue. And when I called the next day to speak to the manager, I got the same answer, "He is with a customer" or "He is busy at the moment". That is why I'm going over their heads and coming to you.

All I wanted was my manual. I expected an apology from not only Nicholas, but also the manager. But I have yet to receive one. I came up to Hyundai as a customer, and was treated like a criminal. When in reality Nicholas ** is the criminal. He has been arrested for Grand Theft Auto, and was recently arrested for Family Violence charges (strangulation to Jessica), the charges for this recent one are still being processed. Nicholas has a temper and he hasn't gotten over his separation from Jessica. He and his manager are giving Hyundai a bad name. I expected to be treated like everyone else, just a customer, personal life aside. My family does business with Hyundai and has for years. It's just a shame that a few people can change the way we view Hyundai. I need an apology.

Customer service for Hyundai is rude and has no interest in creating goodwill with customers. I called because my 2002 Santa Fe had its crank position sensor shorting out. They had a recall on some Santa Fes but not on the VIN I owned. If you own a 2002 model, get it checked out because the car died while my daughter was driving down the road. This is a very dangerous position to be in. Total cost is $1,4010 (from dealer for repair).

On August 2011, the dealer offered me two tires, if I purchase the Hyundai Azera 2006. The tires that the car has, is in bad shape. With this deal, I purchased the car. Two months have passed, and I still have not received my tires. I have called them numerous times, spoke with the salesman, Brandon, the manager, David, and I recently called Michael **, the customer satisfaction rep. They have not returned my call yet, and I am still waiting for my tires. My tires have no threading, that is why he offered the two tires. It is now November 2011.

Hyundai Santa F 2007 Sun Visors fall off while driving. It was very dangerous!

Hyundai doesn't want to replace them free of charge because it's out of guarantee, a 4-year-old car! They are defective and this is not an isolated issue. Many many customers are having the same problem. You just have to Google it to see. Actually, they have already recalled Sonatas for this same problem, but not yet Santa F. So the customer has to pay for it! This part is over 100 dollars each plus installation. I've never heard of something like that happening to any other car. I have a Toyota Corolla 2001 and visors are perfect!

The Hyundai Customer Connect 800 number staff is there but not really to listen to the customer and offer a solution for you, they are very happy to tell you that you are out of guarantee and that they cannot help you any further and that it is their "final decision" quoting the second supervisor I talked to. She did not want to transfer the call to her supervisor, but finally did. Then I got a so so answer. Basically, they want me to go to the dealership spend the money then I need to fax some documentation to them and they will see if they can reimburse us the money. They call it "Possible Good Will Consideration" but I have no guarantee that they will reimburse the money. It was unbelievable. Why customers have to pay for a problem caused by the maker of the car.

Driving with bright sun facing you is not fun and it's very dangerous! You can easily get into a car crash and not being able to drive the Santa F, until this is resolved. I had out-of-pocket money in very hard financial times when it's not your fault. It is so unfair.

We have a new Hyundai Sonata purchased 4.31.2001. We currently have about 12,000 miles and the tires will not make it though the winter.

They have been rotated as per instructions, the wear on the tires is even. Have had no satisfaction from dealer, they wanted me to rotate at 3K. Tires are Kumho Solus 94H M+S. Why should new tires on a new car not make it 20,000 miles before they have to be replaced?

I bought a Hyundai i20 in March 2010. Its total running is about 40,000 km, and I have been facing lots of problem with it. At 21,000 km, I was facing engine problems. Now at 40,000 km, it's repeated again. The company is making excuses that this will not be covered under warranty. Please guide me where I should go to resolve this problem.

I have had a warranty claim submitted since my car was new (3 years ago). I have had the car in to service this claim 4 times and the last time (today), they made the problem worse, not better. They appear to never intend to repair the problem. This is a smaller issue with the near-criminal salesmanship I experienced when I bought the car. Please suggest on how I can repair my problem when they appear to not honor the warranty. Thanks.

I am using a Hyundai (I-10) car, about 2 yrs old. It has a major defect since I bought the car. I sent it to the showroom many times where I bought it from. But my prob is not yet solved. Due to this problem, I am putting a case against your Hyundai company.

I have booked a Santro Xing (GLS) on 09/29/2011 with a scheme (insurance & registration free with accessories) from BM Hyundai, Dehradun (Uttranchal). On Oct. 24th, 2011, I have visited the dealer after discussing with sales representative to take the car. Firstly, they made me wait from 15:45 to 20:40. Hours later on, they told me that the scheme on which I had booked the car won't be provided now as the scheme has changed. I told them that I have the receipt of the advance booking amount but they were not ready to listen. Moreover, they asked me to deposit extra 2000 bugs for that scheme with it. They haven't provided me corporate discount of rs.2000. Moreover, the manager was not ready to meet/talk to me. After all, I have left the corporate discount and picked the car. They told me that 3.5 liters of petrol is in tank, so I moved towards my home which is about 10 kms. away. On the midway, the car stopped where there was no petrol pump nearby and I was alone. Somehow I managed to get help from a stranger at around 21:30. I called the SR who was dealing with me but I got no appropriate response. I am really disappointed with the pre-sales 7 after sales service. Later on I realize that I have done a mistake by taking a Hyundai car.

I agree with the gentleman's statement on 10-19-2011. I also have a 2008 Sonata and the sun visors after about 2 years started to fall about half way down. It's very annoying especially while you are driving. First, it was the passenger's visor and then a few months later the driver's visor. At first I thought that the kids were just admiring themselves but then my side started to do the same thing. That's when I knew it was an equipment problem. Hyundai fixed both visors because they were still under warranty. Now I'm having issues with the ESC light coming on and that's why I'm doing research tonight. Thanks.

My wife has a 2007 Hyundai Santa Fe and it has only 30,000 miles on it. The tires needed to be replaced at under 20,000 miles. The left valve cover gasket was replaced at about 27,000 miles. The pan gasket was replaced at just under 30,000 miles and now at 30,000 the generator was replaced. All these were under warranty at the dealer but a well made vehicle should not have required the above repairs at the mileage stated. I would suggest that my wife not purchase another Hyundai.

This is the worst experience. I'm having a complaint regarding the purchasing of a car. My sales consultant is not providing me feedback nor is he picking my calls. All my payments are clear and I'm not getting the delivery of the car. There is also an issue regarding the vehicle number registration. I want someone to resolve my problem a.s.a.p.

I bought my daughter a new 2004 Elantra GT. The dealer have not been able to correct a starting problem with the vehicle. The dealer could not solve the problem while the vehicle was under factory warranty. And until this time, the dealer have sold us parts that we didn't need, saying that the various parts would solve the starting problem. Nothing they have tried have worked. Never will we ever purchase another Hyundai.

I had an oil leak at 40,978 miles only. Owned and well-maintained, I was told it was a bad crank shaft. I will need a new motor, but they will not cover it, saying there was a sludge under the valve cover. The first mechanic (not Hyundai) said it was very clean. I am waiting now for 5 weeks for a resolution.

I purchased a 2007 Hyundai Sonata in 2008. My daughter has a 2006 Hyundai Sonata that she purchased in 2008. Her sun visors broke and hang down in the way. Now my driver side sun visor is broke and hangs down in the way. If this was just one vehicle, I wouldn't think too much about it. But now it has happened to both of us. The metal bar that the sun visor is on just will not turn in the plastic part to go up and down. And the plastic part broke. I did call Hyundai at 800-633-5151 to see if there were any recalls. I was advised by Jared that there were no recalls. I think there needs to be a recall, because I am sure it cannot just be our 2 cars. I did ask if there was anything that could be done. My car is over the year and mileage (64000). Thanks.

I purchased my 2005 Hyundai, in late 2004. Since the day I owned it, I've had trouble with it, like from only 2000 miles on it the engine had a noise. I took it back 4 or 5 times, and they kept saying they didn't hear anything. Well that is wrong, because the service manager that was there at the time heard it. I want to know what happened to him as he is no longer there.

I went back one time to get my oil changed and found out that they only changed the filter and not the oil, which I could prove, so I made up my mind that I would never go back there for service. Now my car has only 48,000 miles on it and I have a real bad noise in the rear end. I took it up to them and they told me it was under warranty. A couple of hours later they called me and told me they would not fix the problem because of not having it serviced by them. The car would be serviced for as long as I owned the car, not by Hyundai but by my own service person, which should not matter because by law, you don't have to bring it to the dealer.

This dealership has had a lot of problem with people over warranty work. I know of at least 13 people. The dealership has a bad name to begin with. Now that my car is 6-years-old, I am going to let people know just what kind of cars they have and how the warranty is nothing but a rip off. If I could talk my wife into it, I would like to paint the dealer's name on the car to show what kind of junk it is and also let them drive it. Maybe thus I could stop another person from making the same mistake I made by buying one.

You know it is a shame that when a person buys a car or truck, the first thing they look for is the coverage it has. By then if ever something would go wrong, they would not to be ripped off, like people from this dealership and the company. I will post on the internet and facebook for people to contact me, so like I said, I might stop someone from getting one of these cars. All I could say is thank you for reading this letter and to let you know my true feeling about a Hyundai.

I bought a 2007 Hyundai Santa Fe brand new. At 26,000 miles, I had to change the breaks. At 30,000 miles, the tires were so worn out even with rotating them. Also, the TPMS light came on and is still on. At 35,000 miles, I had faulty fuel level sensor light up and check engine light is on. I'm very, very disappointed and will never buy Hyundai again. The car has only 37,000 miles on it right now.

I bought the car in November of 2010, and it's been a bad experience since having thought of buying the new car from Hyundai. My car has been taken four times for A/C problems to Hyundai, but still the same problem persists. Secondly, the car is has started to get rusty within nine months' time, and there was no one from Hyundai to talk to with authority.

I purchased a Fluidic white car from Mody Hyundai (Malad W) in Mumbai, India. It was delivered to me on Sept. 7th, 2011. My car registration no. is **. I drove my car the 1st time on Sept. 10th when the car broke down at 3 in the morning. The gears refused to change. It would not change to any of the gears and the car stopped. I waited for 45 minutes on the road and finally I could drive my car. My car again broke down on Sept. 17th. This was the 2nd time I drove my car. The same problem persisted. The gears were not changing. I called the Hyundai guys and they insulted me when I went to their off in Malad West. They said that maybe I was changing the gears by pressing half clutch.

My car broke down the 3rd time on Oct. 8th when I went to hotel Sea Princess. The valet guys said that the car refused to start. They pushed started the car and I got my car home. I finally called the toll free number for Hyundai on 25th. They took my car to their service station (Mody Hyundai) at Goregaon W. Even the Hyundai guys could not start my car. Nobody bothered to call me and update with the status of the car. I kept calling the Hyundai sales people. Finally, they called me on 11th and said that there was a problem with the starter motor, which they will replace. I kept telling them that there was a problem with the gear box but they did not listen.

They, I again called on 12th. This time, they confirmed that there was a problem with the gears too and they would replace it. Hyundai got my car on 13th with a scratch on the front. This time, they blamed me saying that the scratch was on the car when I was driving. I refused to take my car and told them that I will accept it only if they remove the scratch. It has been a very embarrassing situation for me when my car broke down thrice in the middle of the night and once at a 5 star hotel. I requested the Hyundai guys to replace the car, as I had not even driven the car for 100 kms. and I faced so many problems. However, they refused saying that since it is under warranty, they will replace the parts and give my car back.

Since I stay alone in Mumbai and work at night, it is very risky for me to drive a faulty car which breaks down every now and then. I request you to help me get my car replaced from the Hyundai people as this is bad customer service.

I have a 2006 Sonata and the paint is coming off in large flakes. I was told that it was defective by 3 separate body shops and Hyundai refuses to do anything about it. I now have to have the car repainted at my own expense.

There is a recall for the passenger airbag seat sensor not detecting correctly in the 2008 Hyundai Sonata, except for my VIN. I have the same problem as described in the recall. The windshield has a dip in it which makes it hard to see during a rain, since the wiper does not work well in that area.

I went to buy a Hyundai Elantra and after haggling over the price I was guided to a used Hyundai Elantra. I was interested in MPG and this used car had some remaining warranty and looked pretty good but they still couldn't get it to a price I could afford. So they asked if I did have a trade. I told the salesman I had a 2004 Civic which is not running, motor frozen. They said that's okay and added it as a trade to bring the financed price down to what I could afford.

We sealed the deal after a full day of bull**. Three days later, the dealer called me and said it's not a deal. They would not mail the agreement to the main office. I am so angry with Hyundai after being a previous owner of a 2010 Sonada. I will not go back. I was going to contest this reversal of signed agreement but I would have had to get a lawyer and I couldn't afford it. I now tell anybody that will listen to not buy at City Hyundai of Tallahassee, FL.

I had taken our 2009 Santa Fe to the local dealer for what we thought was something that needed to be addressed. We first noticed that every time we turned the AC on, we would get a musty smell through the vents. The dealer did duplicate the problem, but had told us that there was nothing wrong and the evaporator drain was clear, and that for a $100.00 they can possibly fix the problem. This was no guarantee that they could fix the problem.

I have a 2008 Veracruz with deteriorating seats which is still covered under warranty. But they will not fix them, because the service manager at Pride claimed this is caused by normal wear and tear. The color on both front seats is wearing off. I do not feel I paid $25,000.00 for a car with color that is going to wear off the seats in 3 years.

Needless to say, the car only has 43,000 miles on it. The seats are covered up to five years or 60,000 miles. I was told if the seams wear, then it will be covered. Should I have to wait till then? By then, the warranty will not be honored.

I'm a Fleet Manager for a global company which I'm not at liberty to divulge. I have four 2009 Hyundai Tucson and five 2005 Santa Fe within my fleet. I discovered that both of these models share the same problems such as the A/C not working properly and worst of all, transmission problems on both standard and automatic. So I did my homework, and found out that they had recalls on transmission-related components and needless to say, once these components break, so does the transmission. Currently, I have one of our Santa Fe parked in our local dealership, waiting for a transmission for over four months now. I was advised that Hyundai has an "International Back Order", on all Hyundai Parts out of Korea. I advised my company never to buy Hyundai anything ever again.

After spending over $20,000.00 on parts and labor, I caution anyone from buying Hyundai vehicles.

My Santa Fe Limited Edition 2009's door panel on the inside driver side was peeling (top). I notified Hyundai parts department and a replacement door panel was ordered. Upon installing the panel, when I arrived home, I noticed the door panel did not match with the other door panels in my Santa Fe Limited. I immediately called Hyundai to inform them of this. I was told that the proper door panel would be ordered. I received a call from Hyundai informing me that they were unable to get me the proper door panel for my Santa Fe Limited Edition.

In February, I purchased a 2011 Hyundai Elantra Ltd. I was looking for an efficient, low MPG car and was pleased to hear that Hyundai offered a car with up to 40 MPGs highway. I don't feel that I do get the best mileage for combined city/highway, but this is not my issue. Last month on September 8, 2011, I hit a pothole. I called AAA and was informed by them that I had to be towed because there was no spare. I was shocked. I had to be towed, waited for the Mobile station to order a tire and was 1 hour late for work. I have found that the Continental, low-profile tires do not stand up to wear and tear, as my 2001 Honda Civic did. I had to change the tire because of a bubble and then had to change the tire because of the pothole. I am upset, not only because of the poor performance of the tires, but the main issue is that Hyundai misrepresents the product by not informing people that they are purchasing a car that does not come with a spare or a donut. They also do not cover towing with their road-side service. If I had not had AAA, I would have had to pay. I ended up with different tire, than the Continentals because they were not available, so I have an odd tire, all because I could not wait to have the car repaired. I called Advantage Hyundai in Bethpage, Long Island and was informed that the Hyundai Elantra no longer comes with a spare and only has a pump with some sort of sealant. They also told me that the spare would cost $380 if I wanted to order it and it was on back-order (could it be that others want a spare as well?).

I understand this is a new trend in auto manufacturing (Chevy is doing the same), but my contention is that this should be made aware to the prospective purchaser of the car and told that a spare was an option and that the weight of the tire would bring down the MPGs for the vehicle. I find that this is fraudulent advertising, since the reason they can get up to 40 mpg for the Elantra is because they eliminated the weight of the spare tire.

Now, I was lucky. I could have been somewhere up in the mountains, where I had no cell service and needed to change my own tire. What would I have done then? This could be dangerous. I have read articles claiming changing a tire on the road is dangerous, but if you are in the middle of nowhere, then what? I don't think that I should have to pay for a spare. I have contacted the customer service online from Hyundai and have been told that I need to go to my Hyundai dealer to buy a new tire and then they will determine if I should get a credit for it. I find this unacceptable.

I have only had this car since February and have a lease for more than two years. I have not saved money on the gas and have spent a lot on tires. I don't want to be towed again. It is upsetting and there is no way I can break my lease. What are my options? I am sure that others have this problem, as well. I have asked people that I have seen in the street if they were informed about the missing spare and they have told me that they did not know that they didn't have one. I really need to resolve this. This is the first year that auto manufacturers are doing this no-spare thing and I think that I had a right to be told. I may not have taken the car and gotten stuck with this lease.

I have a 2006 Sonata and the paint keeps flaking off. Is anyone else having this problem? I took it to a couple of body shops and they all say it is a defect. Will Hyundai cover this?

I bought a 2011 Hyundai Elantra in Feb. 2011. The only reason I bought this car was for the gas mileage advertisement, 29 city/40 hwy. I was getting 22 city and 40 hwy. This was acceptable, even though the city was 7 miles lower. After my 3000 mile oil change, I am now getting 16 miles city. I have taken my car to the dealer. They said they could not gauge city driving. I asked them what is the problem. They tested the car on the highway going 30 miles. They said they averaged 34 miles. I am totally dissatisfied with the low mileage. Most of my driving is city/partial highway and I am hard time living with this situation. In 2010, I had a Nissan Altima, loaded and got 18 city miles and in the mid 30's highway. Presently, I am averaging 177 miles to 10.5 gallons of gas. Is there anything I can do about this?

I bought four units of Hyundai Starex at my country, Malaysia. My Hyundai Starex MPVs were registered under Malaysia numbers. I bought the first two units in 2009, another unit in 2010 and another unit in 2011. Now, the first unit, that has 178,000 miles, encountered some problems. Whenever I made a turn, the vehicle is moving and it is becoming dangerous. I also have problems with the aircon compressor. My question is, are these two items still under warranty?

Malaysia Hyundai's slogan is very attractive: Warranty under 3 years or 300,000 miles. But when I made a claim, they said, "sorry, there is no warranty for your vehicle." What? No claim? My vehicle has never been in an accident before. Apparently, your slogan is only meant to cheat us. I am very disappointed with Hyundai Malaysia.

My window washer system has failed three times. After taking it to Jon Hall Hyundai for two times, now when I pour the window washer in the reservoir, it leaks right out. Now the dealer is making me wait over a week for a third warranty appointment. I called the corporate office, and they took my complaint, but they said it would take three to four business days before they will contact me. That's about as long as the dealer is making me wait to try and fix my problem for the third time.

I purchased a 2010 Santa Fe GL 3.5L AWD in March 2010. Two weeks into my purchase, I brought my Santa Fe to Burlington Hyundai to inspect. They changed a part of my muffler. When service was done, I started my vehicle, and I found out that it had the same noise that I thought they had fixed. I eventually gave up, as I was being met with response that "we can't duplicate the problem".

On May 2010, I was running an errand when I came to make a right hand turn, and my vehicle started "bucking", almost like a horse, going fast, going slow and almost stalling out. I coasted into the gas station, where I called roadside assistance. I sat for an hour waiting, and I decided to fill up my gas tank, the tank took 52 liters, so this confirmed that I didn't run out of gas. I started my vehicle to move it to a more accessible place for the tow truck, and it ran fine. I drove it to the dealership in Burlington. At this time, they reset the adaptive learning on my truck. I reported this incident to Hyundai Canada, the representative I spoke with assured me that they would call Burlington Hyundai, and work with their technicians to help resolve the problem. I never received a return call from either party to know the outcome.

In the winter of 2010, I was concerned. I was stopped to make a right hand turn when my truck jumped forward, even though I was applying the brakes. It almost sent me into the oncoming traffic. I brought the car to Burlington Hyundai, and of course, they couldn't duplicate the problem. After several service visits, I was continuously told that they could not duplicate the problem. I began researching the Internet to see if anyone else have problems. That was when I found the technical service bulletin (TSB) on my vehicle. I emailed every email address I could find on Burlington Hyundai's website. I called another dealership in St. Catharine's, where I spoke with their service manager. He confirmed the TSB.

After my emails to Burlington Hyundai, which included links to TSB's, I finally got a call from the service manager. He did not admit to any problem with the Santa Fe, until I mentioned that I spoke with the service manager from St. Catharine's. He finally admitted to the TSB, and told me if there was another problem they will change my transmission. I decided to take my vehicle to Hyundai of Oakville for service. The symptoms are always the same; loud clunk on a cold start, often it is a loud bang, my vehicle actually moves forward, hard shifting between second-third gears, and most recent event was a delay in acceleration.

I was changing lanes, when I pulled out into the lane. My truck didn't accelerate; I stepped on the gas harder and it finally jerked into gear. I was almost accidentally hit by another vehicle. Hyundai of Oakville has asked for my patience. They have encountered another Santa Fe with similar problems to mine, and they are investigating. The problem with my new truck is still unresolved 1and a half year later. I fear for my family's safety. I don't trust my Santa Fe, and I fear an accident will be the result to the above problems.

I was the owner of Hyundai i10 sport model. Yesterday, I sold out this car, and today, I have book for an i20 Asta but the staff of Arvind Hyundai Showroom in Bilaspur are ignoring my request for exchange bonus. I know very well that this is a policy of your company. I had already taken this benefit at the time of purchase of my i10 model. Besides this, Krishna Hyundai Showroom in Korba agrees to give Rs. 15000 exchange bonus so kindly direct to Arvind Hyundai Bilaspur to process for exchange bonus.

I had my inner CV boots replaced which were under warranty. After Hyundai's service department fixed the inner CV boots, my car broke down about 2.5 weeks later (it seemed like a transmission problem). I had to have the car towed. They claimed they fixed something, without giving me any detailed information and it broke down again 1 week later (I had the same exact feeling of the transmission when it broke down, where I had to have it towed again - this is very frustrating and is extremely dangerous! The service manager informed me that the axle was broken on the first time it was in and it was fixed. The second time around I received numerous answers on what was wrong. They have claimed to fix the accelerator now, but there are several new problems. I did not have one issue with my car before taking it in to Hyundai for service. Now, we cannot figure what is wrong exactly because the computer seems to be malfunctioning. I have had the spark plugs and wires replaced.

I bought a Hyundai i10 on 31 Dec 10 and the air conditioning unit is not working properly ever since. I complained several times but it has not been rectified until now so I am very unsatisfied with i10.

In 2006, I bought a used 2004 Hyundai accent automatic from Thrifty Car rental. I had the car checked through by Hyundai and they confirmed it was in perfect shape. About 6 months ago, shifting became very hard and sometimes the transmission would refuse to shift gear even if I had shifted it with the clutch. Problems got worse. I took it to Hyundai for a diagnostic test and was told it needed a new transmission which would cost $3,000.00. As the car is so old, I opted for a used transmission and took it to a shop where my husband had his transmission replaced.

By now, it is 3 transmissions later, 1 computer later and the car has been in the 2nd shop for 2 weeks with a highly recommended transmission expert and it is not working. I sent 2 emails to Hyundai last week and never received an answer. I called today, on 9/23/2011, and after some back and forth, I was told that there is no recall and that they could not help me with the car. In the meantime, I checked online and found a lot of people complaining about transmission issues with exactly that 2004 car. Pages and pages, so there obviously is an issue.

My son, who is learning to be a car mechanic and therefore has access to information we "normal" people do not, also found information on major issues with that year's transmission. Yet Hyundai insists, there is no campaign on it, so there is nothing wrong on their end. I have been driving Hyundai since 1996 and loved that car, that is why I bought another one in 2004 but that car is proving to be quite a problem. Hyundai is certainly shattering my opinion of them.

Hyundai is the most morally corrupt of all car manufacturers. In my experience, our 2002 Elantra had multiple catastrophic failures under warranty. This could have resulted to injury or death, since the failures occurred while the car was in traffic. The first three occurrences were due to defective fuel injection. After three attempts by a completely inept dealer (Antwerpen of Clarksville, MD), it was finally fixed. The most recent was the breaking off yet again in traffic of a highly corroded front control arm, leaving left front tire separated from the axle and the car out of control. There was a recall issued in 2009 (ID# 09v125000) for this very problem. Antwerpen claimed to have done the recall work on my car when I took it in to them for service in February 2010 but the failure occurred despite this. They tell me now that all they are obligated to do is to repair the vehicle. I feel this car will never be safe to drive and I have asked them to give me a fair financial offer for buying back this defective car at its present value. This has been rejected.

I am an owner of a Fluidic Verna CRDI. I delivered it from SS Hyundai, Mavelikkara two months before. After one month, my a/c pipe got bent and holed resulting on the complete gas drain out. Even after at the time of service, the service center was not ready to replace the a/c pipe. They were asking Rs7000/- for replacement. Also, extreme black smoke is coming from the exhaust itself. What should I do?

I bought a Hyundai I20 from Hyundai Culemborg - Cape Town. I took delivery on 30 July 2011.There was a noise coming from the steering and I informed the dealer.The noise got worse as I drove the vehicle.I was told to take my car to another dealer and they told me to take it back to Culemborg to sort out. I was then told to book my car into Milnerton, Cape town, which was inconvenient for me.Something was only done when I took my car into the dealer on Saturday, 10 September and asked for the manager.Eventually, my car was collected on 14 September. I was told it would take a day to sort out.I was then called on 10 September to say the part will only be arriving on 26 September and I would get my car by the 26 or 27 of September.

I was offered a replacement car to use in the meantime, but an automatic was delivered. I do not drive automatic so I asked for a replacement which was brought to me.The two left hand doors don't line up either.Surely, a new car should not have these problems.These cars should be checked before arriving at the dealers, and clearly, this vehicle has not been checked correctly.I am paying a lot of money for a new car, which does not seem new. A new car should not need to have a part replaced! I am very dissatisfied with the entire experience of buying a new car at Hyundai. I requested a new car and was told I would not get one.I will be taking this matter further.

In July, I brought in my car (barely 2 years old) because the seat was tearing. The dealer said I would have to wait for a company rep to look at it. I called in August and got the line that they would call me back. I just called in September and got the same "we'll call back" answer.

On Thursday, 04 Aug 11, I had my 2008 Hyundai Santa Fe inspected and was told that my car failed due to extreme wear on my tires--only on the inner edge, the rest of each tire was fine. I was surprised because I only had 35,000 miles on them. I was told, "We see this all the time, you know? New England Roads." I bought this car brand new and this is the second problem I have had with it.

At my last oil change, my rear brakes had to be ground, which cost me $95.00, because they were stuck in the open position. I never would have even thought of having brake problems because, at that time, I only had 30,166 miles on it. Again, I was told, "We see this all the time." The mechanic had my tires off, and on a checklist that I got that day, all four of my tires were okay; they don't need to be replaced. If some wear was not noticed at that time, I cannot imagine how my tires wore the way they did in less than 4,000 miles. I only drive 12 miles to work and the rest are highway miles.

If the mechanics see these kinds of problems all the time, isn't it possible for this to be a manufacturer's defect and not due to New England Roads, my failure to rotate them every other oil change, or alignment problem? These were the reasons given to me for how the tires got as bad as they did. I had them rotated at 21,659 miles and my tires and brakes were fine at the time, but that still doesn't explain the amount of wear on my tires in that one area. It seems that my tie rods and ball joints are passable.

This is my third Hyundai, but this is my first brand new. My first was an Elantra, and when I traded it in, I had over 80,000 miles on it. It never failed inspection for anything, I never changed the tires, and I drove 40 miles to work every day. The only thing I had to fix were my front brakes once. My second Hyundai was a 2005 Santa Fe. I bought it with 13,000 miles on it, and again, when I traded it in, I had more than 86,000 miles on it. It never failed inspection and I never had a problem with my brakes or tires. The only major thing I had done was the timing belt at 60,000 miles, and only because it was recommended, not necessary.

It is now 15 Sept 11 and my control arm is rattling. I am afraid to take it to the Hyundai dealer because I know that they will find a way to blame me for it and charge me.

I have a 2011 Gen Coupe 3.8, purchased in Oct 2010. My steering wheel started peeling about 3 months ago (around 7,000 miles) and I brought this issue up to my dealership a little over a month ago. They said, "Hey, that's not right, and wont get any better. So the way Hyundai does things, is to take a picture, and send it to the regional manager". About a week later, I got a call from the dealership saying the Hyundai representative denied replacement. I was a little upset, but the peeling wasn't too horrid yet.

About a month down the road, the peeling has gotten really bad, and it's about 2 inches long, and wraps halfway around the wheel. You barely touch the spot, and this black plastic just falls right off. I brought my car in again, for a new picture/replacement request. The representative again denied it. And the dealership said, "He's denying it because they have no fix right now, Hyundai knows it's an issue and will just happen again if they replace it". So I'm stuck with a crappy peeling, ugly steering wheel now. I even called Hyundai corporate and they said the regional manager has the final say.

Way to go Hyundai, some 10 years/100k warranty you have there!

Engine in my 2011 Hyundai Veracruz SUV blew up at less then 6,000 miles on the odometer. Leaving my wife and 20 year-old daughter stranded in West Virginia while in route to Savannah, Georgia.

My 2007 Santa Fe has very opaque and faded headlight lens cover. I am told it is not covered under warranty. It is not a wear item. It should have the same warranty as the bumper to bumper or paint since it is exterior.

The noise in the roof of the car, right above the driver area, started about six months after I took ownership of a new 2011 Sonata Limited. The noise came and went at first but worsened as time went on. I informed the dealer about the noise when I brought the car in at 15K mile service (routine oil change and tire rotation was handled in another local shop). The dealer claimed that additional padding was added. The noise condition did not improve.

I brought the car back for the noise issue several weeks later (the dealer supposedly replaced the padding) but the noise condition did not improve, in fact, it worsened, potentially due to the loosening of the roof liner. I brought the car back to the dealer for the third time. They worked on it for a day and informed me that they couldn't eliminate the noise so a new roof liner was ordered. I brought the car back the fourth time to have the roof liner replaced but the noise condition remained. How many (more) times do I need to keep bringing the car to the dealers when they cannot fix the problem?

I purchased a new Hyundai Elantra with hands-free bluetooth . We cannot use it because our cell phone will not stay paired to it.

Hyundai cannot tell us what cell phones are compatible and can offer no solution to the problem. Spoke with dealer and Hyundai . Seems they have a system which can't be used..

The "controller" on my rear seat air conditioner failed. The dealer (Gentile Hyundai) ordered the part on July 12, 2011. Today is September 6, 2011, and we still do not have the part, not withstanding that in our part of the country we have record heat. The service department person (Candice) has done a great job in keeping me informed when I called, but Hyundai corporate office apparently does not have to deal face-to-face with the customer. Obviously, they have a different set of customer relation values.

I am now retired, but for the last 24 years of my work career, I served as CEO of various manufacturing companies. A few of these were involved with the automotive market. At no time would I or any of my executives (or any associate for that matter) be allowed to even suggest, to a customer that we could not deliver a part or parts to them in a reasonable period of time. The idea that no reasons are given for this delay, or any suggestion when it may arrive is absolutely outrageous.

This is my first Hyundai, 2008 Vera Cruz AWD Limited. It could very well be my last, and I am not shy about sharing experiences, both good and bad. This is not meant to be any form of threat, only a complaint from a very unsatisfied customer who expects better. The fact that I even waited this long to register this complaint should make it clear to you that I'm not a whiner. Where's my part?

I bought a Hyundai Elantra in 2007 with a three year warranty. Within the first two weeks, the indicator switch had to be replaced. This happened again over a period of a year and now that the warranty has expired, the indicator only works manually.

Approximately 8 months after purchasing the vehicle, we heard a grinding rear noise, especially when reversing. It was very noticeable. I am an Estate Agent and it was embarrassing. The local mechanics examined the car and after saying that they knew exactly what they were doing, replaced the rear disk pads and callipurs, etc. with the approval of head office. A week later, the noise was back. I took it to the local supplier but they could not find the fault. My husband kept on saying that they should look at the release bearing and they ignored it. The car was eventually taken to Johannesburg, and a week later, I was informed that it was the release bearing. Remember, this was over a period of a year. They replaced the release bearing just before the warranty expired.

All was fine for a few months and then we heard a noise in the engine. I took it in and was told that the valve lifters had to be replaced at a cost of $4,200.00. I phoned head office but they replied that it was out of warranty and not their problem anymore. The day we collected the car, we noticed that the noise had not disappeared. Fortunately, our car was at the wash bay when the workshop exploded (not so sure it was fortunate). The mechanic who released the car to us admitted that there was a noise, but seeing that they had no equipment, nothing could be done about it at that stage.

When they arranged for an alternative workshop and the proper equipment, I took the car in. To my utter amazement, they phoned me a day later to tell me that the oil pump, timing chain, and tensioner had to be replaced at a cost of $10,000. Fix one thing and another one appears. What guarantee do I have that this will be the end of my woes and that the problem has been diagnosed properly? I spoke to the Manager, Ben, and told him that I wanted a second opinion and that I would take the car to Bloemfontein. He agreed with me and told me that a car with 70,000 km on the clock should not have all these problems and that I should take it further.

I was really excited when I received my brand new car but now, I feel like setting it alight. My husband is so frustrated that he just wants to get rid of the car. We listened to an engine of a similar Elantra - what a difference. My brother in law had an Elantra which clocked 600,000 km and it hardly ever had any problems and that is one of the reasons why we bought one.

Let me just say that the local supplier and his staff had always been helpful and friendly, but they can only help to a point and after that they have to abide by Imperial's Rules. I will not stop until something is done about it.

I appeal to you. Please see what you can do for me.

It appears that we're all having the same issues with Hyundai's Consumer Affairs department, the local service departments, and worst of all, voiding the consumer warranties at their convenience. It's time to stand up and voice your concerns to the Federal Trade Commission (FTC). Please make sure you file your complaint with the FTC too by visiting their websites. They need to know about how Hyundai is treating their customers and lying to the public. Please note, I have tried to contact the people at the corporate office and they will only forward your concerns back to consumer affairs. The same people who don't care to resolve your complaint. Go to the FTC website and file your complaint there too!

Having purchased a Hyundai Elantra from a private party in April 2011, I noticed that an extra portion outside of the back seat, which pops off and down like the rest of the back seat, was bent forward. At first, I thought this was just my problem (buyer beware).But then I realized how cheaply made the material was. I could see where any person with much strength could have easily bent it if the latch was stuck. The previous Hyundai Tucson 2007 I had bought from the dealer was not at all this cheaply made. I also had the extended warranty from the previous owner, so I took it to Roseville Hyundai to be looked at. They stated that since the consumer most likely bent it, it was not under warranty. Then, Robert ** (the service consultant at Roseville Hyundai) agreed that it was cheaply made and stated that the quality in Hyundai vehicles has greatly diminished since 2007 and the recession. I then called Hyundai Consumer Affairs and spoke to Allison. She said the same.

After purchasing a 2011 Sonata, I went back within a week with a steering problem - pulls to left at highway speeds. I left the car with them; the car still pulls to the left. I consider this a safety issue since more effort is required to keep the car tracking straight. Hyundai Motor Corporation is extremely uncooperative also, hoping that I would just give up through frustration.

My car was taken into Delray Hyundai on February. My complaint was that my car, on two occasions, raced out of control while pulling away from a gas pump. It took a great effort to stop the car from having an accident. Hyundai service reported that nothing was wrong with the car.

On August, while in a strip mall looking for a parking space, my car went out of control causing a five car accident. Hyundai refused to turn over my car to my insurance company for inspection. It has been two weeks and I am totally in the dark except that I was told that it now was being handled by the National office. It could take 10 weeks to be inspected. It does not take that long to build thousands of cars.

There is no doubt that time is in their favor since I will soon have to rent a car at my cost. It is near impossible to contact the CEO, to expedite this matter.

The paint is peeling of my 2009 Sonata. The dealer said that there is a 36,000-mile warranty on paint. This car has never even been through a car wash and has had excellent care. How can the paint be coming off of a new car and the dealer will not repair the damage?

My vehicle is a 2009 Atos. It is still under warranty. I waited approximately five months for a reverse light switch to be replaced; the brakes have been skimmed twice in this time due to a brake shudder. When asked if this was normal, I was told that replacing the brakes would be very expensive and that they would find out. I dealt with Lisa and Tamryn as well as other workshop staff including the w/shop manager, and they indicated that they would find out if the brake situation was normal. They still have not come back to me in this regard -- it was two weeks ago.

My vehicle went in for rust removal. Since I got it back, there has been wind whistle through the windows. When I received the customer service call after the service inquiring if I was satisfied with everything, I indicated that I was not and explained in terms of the wind whistle. I still have not had any response from anyone at this dealership.

My 2002 Hyundai XG350 suddenly began to nearly die when at slow speeds and the dealer diagnosed three bad ignition coil assemblies as the cause.

My vehicle is within the 10-year/100,000-mile engine train warranty but Hyundai refuses to honor it or to show documentation that excludes these essential power train non-wear items from the warranty.

I am out over $800 over this dispute.

My name is Daniel **. I am regretting the choice of buying a vehicle from Hyundai, who claims that they are there to help service the people and help me in general. Unfortunately, Hyundai is providing false information to there clientele. I recently just purchased my 2011 Hyundai Accent. The first week after having bought the car, I had issues. For instance, on the drivers door, there was a light scratch. The tail lights had water leaking inside, creating humidity. And the ignition circle was not firmly adjusted. The servicemen at my Hyundai dealership did fix the scratch without any issue. But they gave me problems towards the tail lights and the ignition key input to start the vehicle.

After 6 months of owning the $ 23000 car, which is covered under the Hyundai warranty, I am extremely unsatisfied. Two weeks ago, I brought the Accent to the dealer due to a steering issue i had. They told me the front rim was dented and it was $ 155 to repair it. So, I agreed to this, seeing as it could have been possible as we have terrible roads over here. The following day, the car was making a whistling sound coming from the front tire that they worked on. The day after, I went back and it took them 1 hour an a half to figure out the problem. They charged me $90 without notice or knowledge that I had to pay for them to recheck the car (normally any garage or mechanic will call you first or consult with the client before putting a price to anything).

The following week, I noticed a very loud rattling noise while starting the ignition. So as furious as I was, I called the dealership and asked them if they had room to see me. They advised me not till next week. So, I decided to bring the car to another dealer, because it is extremely inconvenient having a brand new car making this noise and causing me so much issues. The service at the new dealership was very kind. I asked if they can take a look at the lights and the rattling sound. They checked it. And then, they called me back a few hours after, saying the tail lights were not screwed in tight, and the metal shield beneath the vehicle wasn't intact enough. They fixed everything and charged me once more $70 without notice! Logically speaking, why would this not be a defect and not under warranty?!

I am extremely frustrated. I never loosened anything on my vehicle. This is an issue that came from the manufacturer. This is a product complaint! What I want from you right now is what Hyundai promised me, which is if anything doesn't sound right with the car, you will come in and will examine it for free. That's why you have a warranty! Where is the promise in that? Does Hyundai just talk strictly out of nowhere just to sell a car and make a couple of bucks commission? I refuse to pay for issues that were caused by bad mechanics from Hyundai's part.

I am writing to complain about a manufacturing defect I have since I bought a brand new Verna 1500cc in 2006 from Ghabbour in Egypt. The level of motor oil goes to minimum after 2000 to 3000 km. With no reason, the car was sent 3 times to Ghabbour main centers in Abourawash an Kaliuob and each time, it took them between 2 to 5 days. They said it was fixed but the defect is still there. I have no hope in Ghabbour and I stopped going there after I reached 50,000 (warranty) with no fix of the defect.

I got a feedback from the market that during 2005-2006, Verna local production had this oil defect and the solution is replacing the motor, but they did not do that and let me suffer. Until now, I have to check the motor oil each 2000 km and add more oil to avoid motor problems. 10 days ago, I had another shock with a Hyundai service center in Egypt. I went for a major maintenance (with changing all fuel tube tree) but after I took the car, I found a problem in acceleration. I went back to them and they told me that a motor sensor need replacement. I went to another non-Hyundai general service center and they told me that the fuel tube tree was fixed in a wrong way, and this has no relation to the motor sensor.

Now, I have no trust in Hyundai in Egypt. Even though I want to sell the car, I found out that I will have to go down 20% less than the market price because of the manufacturing defect it has as it needs a new motor. So I have lost my money and my time because of my wrong choice by choosing to buy this measurable car, and now I am experiencing acceleration problems because of the Hyundai service center's bad quality in fixing the fuel tree. It is very disappointing and frustrating to have this experience. I met a service manager in Audi who advised me to write to Hyundai HQ about this, and i am doing it now with no hope after all what I have experienced in the last 5 years with Hyundai in Egypt. During the last 3 years, when somebody asked me about what car to buy, I strongly recommended to not go for Hyundai in Egypt as if the car will have a manufacturing defect, it will not be fixed and you will be losing tour time, money and even safety.

This is based on my experience and other people's experience when I met them in Hyundai's main service center during the 3 times I sent the car there to fix the manufacturing defect during 2006-2008. Again, with no hope, I am writing this and hope that this will make you be aware about the bad practice by Ghabbour here in Egypt; that one day will affect you sooner or later. I will help in building a community for customers who suffered from Hyundai in Egypt to bring the real image of Hyundai in Egypt to people who are thinking about buying a Hyundai in Egypt.

I own a 2003 Hyundai Santa Fe V6 in the "salt-belt" which recently began making a creaking noise upon beginning to move or stop. I took it in to the tire shop (8/10/11) to have them rotated and asked them to check everything and described my concerns.

When they called me an hour later, they informed me that the subframe and trailing arms were completely rusted and that the bolt holding everything in place was "rolling around" because it could no longer hold in place due to the corrosion. I was told to immediately stop driving the vehicle due to safety concerns. They also informed me that there is a recall concerning this issue and told me to call Hyundai to inquire.

When I called, I was told that, yes, there is a recall, but that they can not approve me for an inspection until after the judge rules on the settlement that is in place for these vehicles. After calling the Hyundai recall information line, I was told by Cindy that my vehicle does qualify and that would need to have it inspected by a Hyundai dealer. She even gave me the number for the Hyundai settlement center and told me where the closest Hyundai dealer was located. I was then informed that my next step would be to call the settlement center and get a case number in order to have the inspection and repairs covered by the Hyundai recall.

So I called the Hyundai Settlement Center. After spending several minutes explaining that I am unable to drive this vehicle due to the damage to the subframe and the danger it poses to myself and other drivers, Holly (ID no. **) told me that I would have to wait for the ruling on the settlement in order for Hyundai to cover any repair, including the inspection to see if my vehicle indeed has this corrosion.

At least the mechanic (Jim) running the service department at Kerry Hyundai in Florence, KY was much more helpful. Jim was dumbfounded at this answer and told me he would call them every day and "raise hell" since I was unable to use my vehicle and it would be parked on his dealership lot until they are able to inspect it.

The last time I had my car serviced, it was at 24000 miles and the service person said my tires need to be changed.

Tell me why my $42.000 Genesis should need tires. We only do local driving. I'm not very happy.

My husband leased a new 2011 Hyundai Sonata, and when we were on Route 16 in New Hampshire, the brakes completely failed! My husband, an ex-marine, slammed on the emergency brake which stopped the car just before we would have hit two cars. The problem turned out to be the computer chip. The car was in the shop in New Hampshire for one week. Prior to the brake problem, until the present time, we have been having ongoing problems with the trunk of the car opening over and over again by itself. We can't use the trunk lest we would be robbed.

For the trunk problem, we have had the car in for service five or six times for a total of eight days. It has never been fixed. Now Hyundai has informed us that they are closing our case. This car is a lemon. We need to reach John Krafcik, CEO of Hyundai, for his help with this ongoing problem. Please, help us. We have leased Hyundai before, but this has been a really bad experience. Please, contact my husband at 908** or at **@verizon.net. Thank you.

I bought a brand new 2006 Hyundai Sonata. Regular oil changes were done. I had to take the car to the dealer early on because the ESC light kept coming on. They had to replace it due to a recall. Late last year, I had to take the car to the dealer again because the lights all kept dying at the same time. I read somewhere that it was a bad switch somewhere.

About 3 months ago, I took my car back to the dealership because it was 'lurching' at around 45 mph. They looked at the transmission and told me everything was fine, it checked out. Then about a month ago, I took it back to the dealer because the lights all burned out at the same time again. They checked it and said it was just the light bulbs. So they replaced all the lights in the rear for 45 dollars, gave me a printout of my visit and said they checked the fluids, etc. and everything looked good.

Last Saturday, I was heading out to get the oil changed. The check engine light came on and there was a slight knocking noise. After the oil change, I took it directly to the dealership. I got a call from Adam on Wednesday telling me that they were going to have to take the motor apart to check it out. He said he needed my permission to do so but also asked if I had all my maintenance records. He said that if they get in to the engine and see that there's 'gunk' in the motor, that's a sign of poor maintenance and it wouldn't be covered by the warranty.

I told him I had the majority of my records. He said the tear down of the engine would cost $360 and I would be responsible for that fee if they find that this problem wasn't covered by the warranty. I gave him the approval to tear down the engine, sure that they would find the problem to be from something covered under warranty.

He just called me this morning and left a voicemail that the problem is maintenance related. I should call Valvoline or my insurance company because the problem is not covered under warranty and a new engine is going to cost me $4,500. He said the engine was 'starved for oil'.

I think they are trying whatever they can to get out of honoring the 10-year/100,000 mile warranty.

My warranty was voided by Hyundai because of their authorized dealership installing an alarm system without my knowledge. I was informed of this after I took my car in because of cranking issues, gas smell and car jumping into different geals by itself. After the dealership pulled and worked on everything on my car, they sent a field engineer who told Hyundai to void my warranty.

Now I have a car that I can't drive because of safety issues and not one representative from Hyundai cared that my car was is unsafe to drive while I'm still paying monthly payments on the car. It's amazing how Hyundai voids a warranty after their authorized dearlership install parts when you didn't ask them too. I eventually was sent an official letter from Consumer Affairs stating that they paid me for this service. Well Hyundai, if you paid me for this service, I'm still waiting for the Check!!! Don't TRUST Hyundai. As there commerical says, They shoot straight with their customer. Yes they do, with lies to avoid their obligations.