
Debra of Philadelphia, PA on June 10, 2003
I purchased my Honda Civic in March, 1999 at Colonial Nissan in Feasterville, PA. It had approximately 17,000 miles on it at the time. My personal mechanic highly recommended that I get a Honda because I would not have any major problems with it so that my costs would only be basics ones (i.e., oil change, brakes, etc. (I am divorced with 2 teenage girls; one in college and one in parochial school and have only my income to depend on). My sole reason for getting a fairly new car was not to worry about major repairs. I traded in my Cutlass with over 75,000 miles on it for the Honda. I never had a transmission problem with the Cutlas.
Just recently I have had a problem with my transmission while it was in first gear. I took it to my personal mechanic and asked if he could put it on the computer to identify the problem. He did a computer scan and found that the problem was with the transmissin but he could not pinpoint the problem and not help me with the repairs because he does not do transmission work. I then called Sloan Honda in Philadelphia and spoke to the service department and explained the problem. The service department asked if I had the transmission oil changed. I did told him I did not. The service department told me that a transmission maintainance was due that this had a 90% chance of curing the problem. I brought my Honda in for this service (I left it overnight).
I received a call the next morning and was informed that there was a problem with the transmission and I would require a new one at the cost of $4,500. They asked if I had an extended warranty. I did have the extended warranty. I asked the service department how I could possibly need a transmission when I only had 40,000 miles on the car. They could not give me an answer because "Honda does not allow the transmission to taken out to identify the problem." I then called the Honda Care line in California and spoke to Holly Mohammed about the situation. She said she would investigate and get back to me. The following day Holly did call me and told me that Honda would give me a new transmission at the warranty rate. She also told me to call Sloan and ask what my share of the cost would and if I was not happy with the amount that I should call her and let her know.
My share of the cost is $850.00. I called her and left a message on her voice mail that I was unhappy. I cannot understand why my car with only 40,000 should need a new transmission. She called me the next day and told me that was the best that they could do considering that I did not take my car to Honda for maintainance. I have taken my car to my personal mechanic for service. To have my car serviced at Honda, it would cost me three times the amount of any mechanic. I cannot afford Honda rates. I then called Sloan to inform them that it would take several months to save that amount of money to have the transmission replaced. The service department told me that the information would be put into the system and it would not be a problem when I did bring the car in to have transmission replaced.
When I did speak to Holly and informed her that I was very upset and would not consider buying another Honda again, she told me that the offer of the warranty price was being rescinded because I would not by another Honda. She also told me that I did not maintain my car. I told her on serveral ocassions that I did have most of my receipts from the mechanic to prove that I indeed take care of my vehicle. I have never in my life had a used car need a transmission with only 40,000 on it. I am really stunned that I need this type of repair done. I would not even anticipate a problem until the car had over 90,000 miles on it.