Honda of Santa Ana

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Dave of Redlands, CA June 12, 2009

Reporting Spot-Delivery Fruad: I bought a new 2010 Honda Insight from the dealer 2 weeks ago. I specifically asked if he got a loan approved for me before signing the agreement. Greg specifically said that he got the loan approved throughr Honda Financial Services. I got the car with 2000 down.

2 weeks later I get a letter in the mail stating the sale is being recinded because they couldn't obtain financing. He flat out lied about having my loan approved before I signed. I want them to be held to the original contract, keep the vehicle based on the terms I signed and when they delvered me the car.

Sam of Yorba Linda, CA June 11, 2008

Requested emailed quote on 2008 civic hybrid. Received quote on Saturday which was good for 5 days. Went to dealership on Monday and was told they would need to add 1800.00 dealer markup which had not been included in my written quote. Was told that Friday they had changed policy and internet person was not told. I called Sal the manager on duty and explained what had happen. He said he was sorry but that he would look into it. He also said he could see what I was upset about. He called me later that day and said if he could add 498.00 to the deal for wheel locks and mud flaps he would do the deal. I told him over the phone I would need to put in company name and he said no problem. That is I would guarantee the loan the rate would be 7.08 percent and if I did not guarantee the loan it would be 9.5 percent. I said fine. I came down and gave all the information to the finance manager Alex and he ran my credit and got a score of in the 780's and said everything looked great. I told him that I was going to need it in company name and he said it would need to say my company and my name of title/registration. I told him I did not want my name on the title for insurance reasons but I would guarantee the loan and he then said he would have to charge the higher rate. I told him then I would just pay in cash. He then said he would need to mark the car up since he was not going to make the money on financing. Again Sal came in and said he would try to get my financing through Honda and that he would call me the next day at 11:00 am. After not hearing from him I called him around 4:00 pm and he said that his boss the general manager said they would not sell the car without putting an additional markup on the vehicle of 1800.00. My complaint is that I believe this is fraud. I was made offer and accepted the internet offer. Then was told no they would not honer their offer. They came back with counter offer and again I accepted the counter offer and then when they could not keep my name off the title was told that they would need to charge me an above sticker fee so they could make money if I wanted to pay cash. Again, I was told that was discriminatory and illegal, I don't know if that is true but I do know that it is not ethical in my opinion. I believe that these types of practices are illegal and I turned in a complaint to the DMV for them to investigate and find out if they were violating the law. I don't have a problem with dealers wanting to add on dollars above sticker prices if they can get it. I don't think it is smart in the long run to do but it is their choice. My complaint is that they make offers without disclosing that they are going to do this until you have had your credit ran and have wasted lots of time. They should disclose this on the email and then buyer beware.

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