Summary of the problem:
1) I purchased a new 2005 Honda CRV from Goudy Honda in 2005.
2) I have regularly maintained the vehicle at Honda Dealerships.
3) For approximately the last two years, the vehicle has repeatedly failed to start after having not been driven for an average of a 2-3 day period.
4) This occurs on average at least 2-3 times per week.
5) I have received numerous jump starts from Honda Care, as provided for in my warranty. After getting the vehicle jump started, I drive it for a while to recharge the battery (usually about 15-20 miles or more). Within approximately two days, my vehicle will not start.
6) In addition to the jump starts from Honda Care, I have had to jump start the vehicle on my own on several occasions.
7) I have taken the vehicle to Honda, explaining the issue, numerous times. I have been told either that there is nothing wrong with my vehicle, or that I need a new battery. I am now on my 3rd battery. The problem persists. I do not think all three batteries have been defective.
8) Other than changing batteries, I have repeatedly been told that I "don't drive enough. " Well, the car has more than the avg. miles on it, so somebody sure is driving it!
9) Honda charges "diagnostic" fees, ranging from about $90.00 to $110.00. Although the diagnostic fee would be reimbursed IF they find a problem, I am repeatedly told that they cannot find anything (or they simply change the battery).
10) One, the car was driven every day, Monday through Thursday. I parked my vehicle Thursday afternoon. Friday morning, the car would not start. Another week, I drove 5 days and 4 of the 5 days, the car would not start.
11) My attempt to resolve this matter by contacting American Honda was an absolute joke. The resolution I was seeking from Honda was that, because I have taken it to the dealership more than 5 times (5 documented, other times I took it in they would not look at my car unless I agreed to pay another diagnostic fee, for the car they could not fix in the first place), that Honda cover the diagnostic fee and try to fix my car. Simple as that. I was told they would not do this and to contact the dealership, which I clearly have done many times. When I asked just how many times they expected me to keep paying their diagnostic fees, I was rudely interrupted and my question was not answered. The impression I got from American Honda was basically this:
"Yes, Honda Consumer(s), please spend $31,000+ on one of our cars. We know you will spend twice what other "similar" cars cost, because you are under the impression that a Honda will last for several years. But just to be on the safe side, go ahead and get our extended warranty, too. Oh, and when your car only runs for about 24 mos, and the extended warranty does nothing for you because we cannot find a problem and our only solution is to keep charging you fees to do nothing, don't bother to contact us, because quite frankly, we could not care less about you or your concerns, and we will do absolutely nothing to help you; we will not even allow you to bring your vehicle back for the same problem that was not resolved by us the first 5+ times you brought it to us, unless you want to keep paying our fee for us to continue to tell you we can't find any problem. We know that your life is impacted almost daily by this, but we don't care. We are laughing all the way to the bank. Oh, and as an extra thank you, Honda Consumer: Please enjoy your two-ton paper weight."
Impact of the problem:
1) This is the first new car I have owned. I bought it because the used car I had was not reliable (it was a Honda, and was costing me quite a lot in expensive parts and repairs), and I trusted that a new Honda would be dependable for many years.
2) Making the almost $400 monthly payments has been a sacrifice for me, but at the time of the purchase, it made good financial sense, since I was under the impression I would have a reliable car.
3) Now, I have a "new" car that I clearly cannot depend on, as I never know from one day to the next if it will start.
4) I have lost income due to the car not starting, as well as time.5) This situation has created much aggravation for me. Imagine having to get up two hours early to walk several minutes to where your car is parked, to see if it starts. Since it usually doesn't, I then spend a good part of the morning (or whatever time of day this happens to occur at) getting a jump start.
Bottom line: if you are thinking about buying a Honda, please understand that you may take out a five or six year loan for a car that will only run for two. You will still be responsible for paying off the balance, even if your car only runs for about 24 months or so. If the first failure occurs after 32K miles, as mine did (although I was still within the 3 year warranty period, I had exceeded the mileage limitation), you will have no recourse. Even if you have an extended warranty, as I do, it will do you absolutely no good if Honda is "unable" to find a problem with your car, and you are unable to continue paying diagnostic fees for nothing, or simply see no point in continuing to do so. As for Honda's ascertain that I "don't drive enough", consider this: If this it is really true that a Honda will not run if it is not driven for two days straight, you will want to reconsider buying a Honda if you are, or ever plan to be:
1) a stay-at-home parent
2) a student
3) someone who works from home
4) someone who may be sick for two or more consecutive days
5) a person who may one day retire
6) a person who may at some point be unemployed, and not able to keep filling the tank just to drive around in circles, to keep your new car running!
7) A person who does not drive every day of the week!
American Honda, in light of what is currently all over the news about the auto industry, and considering our current economy, this is a really bad time to treat a customer this way. You should be ashamed of yourselves!
To everyone else, you have been informed. Now it is up to you to decide what risk you want to take with this company, and with your hard-earned money!