Hillside Honda

I leased my 2010 Honda Civic from this dealership in August of 2010. One year later, I took my car in for the yearly state inspection and was told I needed all new brakes, I couldn't believe it. A year old car shouldn't need new brakes at all! The man that typed up the paper work, also rudely told me maybe you shouldn't ride your brakes. I've had cars previous to this and never had problems such as this.

So, after doing some research and calling Honda Corp, thinking maybe there was something wrong with the car, I was told to take it to another Honda dealership to get a second opinion. I did. The results - there was absolutely nothing wrong with my brakes. I didn't need new brakes at all. Hillside Honda lied! Stay away from this dealership, there are nothing but con artists that work here.

The deal was good until you get to the financing guy. They try to make it seem LoJack and alarm are mandatory. They weren't. Geico doesn't even lower your insurance much by 7 bucks. Beware of LoJack, alarm system, and extended warranty, which you cannot even return the next day. It will cost you $6,000 at least.

Deceptive pricing. Games. Lies. These are all the things that are in-store for you if you decide to purchase a certified pre-owned car from them. To their credit when I discovered over $5000 of additional charges rolled into my finance, they removed most of them. However I'm still stuck with a $1500 Lojack system they said was included that I have to pay for because they cannot "uninstall it." Nothing but High Pressure tactics.

Prior to my purchase of a 2010 Honda Civic LX, I owned a 2008 Honda Civic which was also purchased from Hillside Honda. That sale was also a bad experience but nothing compared to what occurred from the purchase of the new vehicle. The series of events listed below have occurred involving my purchase of a 2010 Civic LX from Hillside Honda:

Saturday, January 2, 2010, I was approaching 30,000 miles so I had an appointment with the service department for scheduled maintenance. During this service visit, a battery check was performed and I was told everything was fine with the car. I left feeling secure that what I was told was the truth. My car was parked in front of my home and was not used over the weekend. Monday, January 4, 2010, I attempted to start my car only to find out that it would not start and the battery was dead. I called road-side assistance that checked the car only to find out that nothing was left on but the battery was dead and the reasons were unknown. I could not comprehend how the battery died since the car was serviced on Saturday, so I made an appointment with Hillside Honda service department.

I arrived at the service department at 3pm, and while the 2008 Civic (VIN: 1HGFA165X8L097316) was being checked in the service department, I wandered in to the dealership (as I normally do during my service appointments) to look at the new cars, specifically hybrids. I greeted familiar faces in the dealership specifically, sales manager, Mohammed *** with whom I had dealt with in the purchase of the 2008 Civic. I told him I wanted to look at some hybrid cars due to excessive mileage I rack up during my weekly commute. Rather than handling my inquiries directly, Mohammed found a sales person, Manny, who seemed nice but was not the person I had hoped to handle the potential sale.

Manny answered questions I asked in regards to gas mileage and showed me two hybrids, the Fit and Insight. I asked about the Civic hybrid and he told me that they were discontinued and the dealership did not have any available. Manny asked if I was interested in test driving any of the cars and initially I answered, "No". Manny explained that hybrid cars have a completely different feeling from regular cars and I should experience it for myself if I was serious about purchasing a hybrid. I took his advice and he let me test drive the Fit. During the test drive, Manny explained to me a little more about the difference between hybrids and regular cars but the real feel was what changed my mind and made me glad that Manny insisted I take a test drive. We arrived back at the dealership around 4pm and I went to the service department to see if the 2008 Civic was done being checked.

As I walked towards the department, the service guys there told me they were looking for me because my car had been hit. Of course, I thought they were kidding and I even told them to stop kidding around. A sales manager there (in a white shirt, possibly named Dominick) began walking towards me with a solemn face. The look on his face was clearly not one about to share good news and he began to inform me that my car had indeed been hit. My first thought was how could this happen and I asked him how this happened. The guy in the white shirt quickly told me that the car had been hit by another customer as he attempted to leave the service lot.

They then walked me over to the car which was parked very close to the entrance/exit gate and clearly in a spot that could potentially be hit. The service person told me the police had been called and the customer was waiting in the office. They took no responsibility in the matter although they were still in possession of the car and had parked the car in a path of potential danger and seemed to vanish once informing me the car had been hit. The other customer and I were left alone to wait for the police to arrive, for what seemed to have been two hours or more. While waiting for the police to arrive, I called Mohammed around 5pm and informed him of what happened. He advised me to wait for the police and then come back to the dealership to look at new cars. I did not feel comfortable waiting in the service department with the other driver and went in to the dealership seeking some solace, considering what had happened. As I waited, I could not help but feel overwhelmed with all that had occurred and began crying.

After what seemed like a lifetime, the police arrived and took some information from me and the other customer involved. We then informed our insurance companies, and the other driver took full responsibility for the accident. After meeting with the police, I signed the paperwork to get the keys to my car from the service department. I then went back to the dealership. It was now 7pm. Mohammed was aware of what had happened with the 2008 Civic and directed me once again to the sales rep, Manny. Manny noticed that I was distraught and compassionately asked if everything was alright. I informed of what happened with the 2008 Civic and he told me not to worry, he would get me out of my car and into a brand new 2010 Civic. He seemed sincere and I trusted him. Little did I know that I had fully exposed my vulnerability by informing him of what happened.

Sometime around 7:30 pm, Manny and I were sitting at his desk going over my options for the new car. I was truly interested in the Civic Hybrid but Manny once again told me they were discontinued and not available at the dealership. I then decided to go with the 2010 Civic with the LX-s trim. Manny told me that the differences between the LX and LX-s were not significant and the LX may be a better model for me.

Now, the price war. I had already been at the dealership for four hours not anticipating anything that had occurred and lacking any research or evidence with comparable pricing for the car I wanted. I refused to pay the MSRP sticker price at over $18,000 and offered $16,500. I had purchased the 2008 Civic for $16,800 and thought $16,500 would have been a fair amount. Manny said there was no way he could let the car go for that price and at that point I requested to speak to sales manager Mohammed again. Manny said he would speak to Mohammed and disappeared for a bit. He came back with an amount of $17,000 and told me that there were very low APR's being offered at the time.

I still thought that figure could be negotiated further and told Manny that I was at a disadvantage since I had no way of checking other prices so he said I was getting the best deal out there but offered me his computer to let me check online for myself. The gesture, although it appeared to be unbiased, was completely the opposite. I was limited in both time and places to search and so was unable to make any headway with comparable pricing and had to settle for what was being offered. Hesitantly agreeing to the $17,000 purchase price for the 2010 Civic LX, Manny said he would need to get the trade-in value of the 2008 Civic. He left once again and I was expecting him to come back with a great number. I had originally purchased the car for $23,629.80 with auto-start, active alarm, Lo-Jack and 2.9% APR for 60-months.

I wanted to speak to Mohammed about the trade-in value but noticed he was with another customer sitting directly behind me. I overheard the conversation because the customer was extremely frustrated with Mohammed and he called Mohammed a liar and stated that he was promised one thing and was in fact told something else. The customer became irate and stormed out of the dealership. Mohammed then walked away and began calling the customer inappropriate names. I found it all a bit odd but was more interested in when Manny would be coming back to meet with me.

The less the value trade-in: Manny came back and told me that my 2008 Civic LX with 29,262 miles was only worth $8,500. I was shocked that it was worth so little and shared my disbelief with Manny. He stated that the car could have been worth an additional $1,500 (total $10,000) had I not reported the accident at the dealership. He stated that the accident would now appear on a Carfax and therefore reduced the selling price. I found that tidbit of information alarming since I was not the person that called the police but rather the service person working at Honda. I also found it odd that Manny would prefer the accident to go unreported. I voiced my concern with the $1,500 loss and he advised me once again that it was the best price. In the same position as before, I had very little bargaining power since I had no outside evidence to support my theory. I had to agree to the price that was being offered.

After all that back and forth, it was now time to decide on the color. I told Manny I wanted the Royal Blue and he wrote up all the necessary paper work and told me he would be back. Left alone again, it was now around 9pm. Manny came back and told me that the color I wanted was not in stock and I would have to wait three hours for it to arrive if I truly wanted that color. I did not want to settle for another color and therefore decided to wait the additional time hoping it would not actually be three hours. He seemed surprised that I agreed to wait and said he would need to place the order and left again.

It was close to 11pm and I was still waiting to speak with Patrick.

I called Mohammed since I did not see him in the dealership and he informed me that he had left. I personally thought Mohammed leaving was unprofessional since I was interacting with him throughout my entire sale process. He said that I shouldn't have to wait much longer and that Manny would take care of me. I was annoyed at that point, to say the least, but waited yet again. Finally, some time close to 11:30, I met with the ever so busy finance person, Patrick. Beyond exhausted after having been at Hillside Honda for over 8 hours, I was more than ready for a quick transaction.

Patrick was a fast talker and had an accent which made things he was saying a bit difficult to understand. It was way too late to have extra features thrown at a person, much less an exhausted person, like me. I had been through so much already. He began jotting down figures about the Honda Care package convincing me that it was something that I needed. I was hesitant to agree but Patrick assured me that I could cancel it any time and receive a refund. With easy cancellation in mind, I agreed to it thinking I would go home and review the package and cancel the next day if necessary. I knew I wanted to add auto-start and an alarm to the car, however the pricing for these items were not clearly displayed nor explained to me after the sale.

Manny previously mentioned the low APR, 1.9% for 60 months or 0.9% for 36 months which was being offered. I always pay more than the monthly payment, so I obviously wanted the lower APR. I was aware that the lower APR would result in an increased monthly payment but the overall payment would be lower. I explained this to Manny and Patrick and they told me that I was incorrect. They both stated that as long as I pay more than my monthly payment, the APR applied would not affect the total cost. I was skeptical in their logic but it was now so late that I began to second guess my own logic. Through all the fast talk, random figures and skeptical logic, it was finally time for me to sign the dotted line. Eager to get out the place, with it being close to 1am, I signed the paperwork hoping to read all the fine print with a clear mind the next day. With everything signed, I left the finance office and waited yet again. My decision to add auto-start on the car resulted in a longer wait and I was advised that I would need to return the next day to complete the installation and hand over the title for the 2008 Civic along with the spare keys. Manny told me he would not be in, but I should see Mohammed. Annoyed that I would have to return, I agreed and finally took possession of the car at 1:15am on January 5th, 2010.

Tuesday, January 5, 2010: The day after. I was advised to return to the dealership to complete the auto-start installation and with having to make a return trip to the dealership I wanted to check the figures of my sale with comparable pricing online. With a clear mind, I was confident that I was taken advantage of by the sales department, I did some research. I checked the true trade-in value of the 2008 Civic and some other offers on 2010 Civics. My hunch was correct as I discovered from www. Edmunds.com that my trade-in was worth about $12,000 - $15,000 excluding the additional features I had on the car. I printed a copy to take with me to the dealership, hoping they would explain why my car was valued significantly lower. I was also convinced that the APR rate given to me would affect the overall cost, contrary to what Patrick said. I called sales manager Mohammed around 11:40am to check his availability and he advised to come in. Not willing to go alone seeing as it may make me vulnerable, I took my mother. We arrived at the dealership around 2pm and Manny was not in as he had said the night before, so we waited to see Mohammed. Mohammed greeted my mother and me, but looked less than pleased that she had come. He knew my mother from the previous sale and my mother was not the type of person to be taken advantage of in any shape or form and Mohammed remembered this. He had us wait a little longer and then took us into his office. I began telling him my concern with the sale from the previous day, specifically the trade-in value of the 2008 Civic, the sale price of the 2010 Civic, cancelling the Honda Care package and the APR rate. I also requested an itemized list of what had been added to the car. The sale price was $17,000, but the bill showed $19,505.

Mohammed told me that the trade in value was a good deal and at that point, I showed him the Edmunds.com value. He said the Edmunds.com value was incorrect and invalid since the dealership would not have to re-condition the car and re-certify the car and they did not use Edmunds.com to value their cars. He then pulled out a little black book and asked about the mileage on the old car. I told him it was 29,262 and he then began writing on the back of my printed out sheets. He jotted down $11,000 as the worth of the car excluding any additional features. He then began subtracting figures and somehow arrived at the $8,500 price Manny had stated the night before. At that point my mom looked at the print out from Edmunds.com and begin to argue with Mohammed and claimed he was robbing us of the true value. She stated that price given to me for the trade-in was too low and the dealership would probably resell it for double the price. Mohammed then stated I should not have agreed to figure quoted by Manny if I was not happy with the figure and that was nothing wrong with them making a little money.

In utter disbelief that he had just said that, I demanded that he throw in free accessories to compensate for the significant gap in the dealership value given to me and what was being quoted online. He agreed and told me to come back the next day with a list of all that I wanted and he would approve the items. I asked him for a Honda brochure and he said there were none available but I could just look up the items on the Honda website and print it out. With the trade-in value taken care of by the promised accessories, the next item to discuss was the APR. I told Mohammed that I wanted the 0.9% APR for 36 months, but Patrick had insisted and on the 1.9% for 60 months. I explained to him that 1.9 over 60 months would result in an overall higher interest payment than 0.9 over 36 months. He then pulled out a calculator and began showing me figures that made no sense. He said the difference between the two rates would be minimal which I found hard to believe. The savings would be about $800.

Mohammed then told me not to worry because he would throw in all the accessories. He said there was nothing he could do about the APR and it was up to Patrick. He advised me to come back the next day to receive my accessories and the itemized sale list. I told Mohammed that I wanted to cancel the Honda Care package and he attempted to persuade me that it was something I needed. I had similar coverage with Geico and did not need it at all, so I persisted with him cancelling it. He told me that I would not be able to cancel it right away but rather would have to wait to receive something in the mail. I found that hard to believe since I had read the cancellation policy which stated I could cancel anytime within the first 60 days. Mohammed insisted that I needed to wait for some card to come in the mail and said he could not cancel it at this time.

I asked Mohammed where the 2008 Civic was and informed him that my insurance company would be issuing a check for the damage from the other party involved. I told him that Geico would send an adjustor out to assess the damage and would need the car to stay at the dealership until they looked at it. He said he would make sure the car stayed at the dealership and they should call the service department when looking for the car. At that point, I handed over the title and spare keys to the 2008 Civic. We left the dealership around 2pm. At that point, I felt uneasy with what we had just discussed and realized no matter what he threw in, I was taken advantage of. I had lost thousands of dollars from the trade-in, to the sale price of the new vehicle, to the finance rate.

Mohammed had given me his business card in 2008 with his personal cell phone. During the 2008 sale process and the 2010 sale process, we communicated via cell phones and on 1/5/10, he took our business relationship a bit too far. He would always seem a bit flirtatious commenting on how I looked and asking if I had a boyfriend. I never took him seriously but rather directed the conversation back to something related to Honda. On Tuesday 1/5/10, Mohammed and I text messaged each other regarding our discussion earlier at the dealership. I wanted to be sure that he would follow through on his promise and he insisted he would. In one text, Mohammed asked me to go to dinner with him and I politely declined. I did not think it was appropriate for many reasons, mainly the situation that was unresolved with my sale. I explained to him that I didn't think it would be appropriate and he insisted that a simple dinner would not hurt. I then explained that my father (who knew Mohammed as well and was of the same ethnic background) would not approve and Mohammed said I need not tell my father. I found the whole thing disturbing and I stopped responding to his messages.

Wednesday, January 6, 2010: Mohammed had told me the day before to come back to the dealership to receive the accessories. As he said, I went to the Honda website and looked at the available accessories. I selected the items I wanted and printed a copy to show Mohammed as he instructed me to do the day before. I called him on his cell phone around 12:45pm and he advised me that he was not in the office but he would be in the next day. I was annoyed that it had now been three days and felt that I was getting the runaround with him. I explained that I had other things to do than visit Hillside Honda everyday and he said he would have everything straightened out. I advised him that I would not be able to be at the dealership before 6:30pm as I had work and he said that would be fine. Geico called me and informed me that they were unable to get in touch with anyone at the dealership and therefore unable to locate the car. I became worried and Geico said they would try again.

Thursday, January 7, 2010: Now back at work, I sent Mohammed a text message around 9:30am to make sure he would be in. He replied that he would be in but did not notify me of what time he would be leaving. I did not think to ask him since I had told him the day before I would not be available until after 6:30pm. I left work and rushed home to pick up my mother so that I was not alone. We got to dealership around 7pm. As I walked into the dealership, I noticed Mohammed was getting into a car so I shouted out to him. I asked where he was going and reminded him of our meeting. He said he was going to dinner with his boss and I was too late.

I reminded him that I told him I would be coming after 6:30pm and asked why he did not contact me to let me know he was leaving early. He said not to worry he would have someone take care of me and walked my mother and I to the desk and spoke to another sales manager, Frank C. He told Frank that I had a list of accessories and that he should approve it and then Mohammed left. Mohammed did not take a minute to look at our list nor did he even apologize for having to leave. Frank seemed nice but had no knowledge of the sale or anything that happened so I found it very unprofessional that Mohammed would pass us off to him. Frank told us to have a seat and he would be with us in a few minutes. We sat there waiting and feeling neglected. Mohammed had left and we would have to explain the whole situation to Frank. We sat there waiting and a female sales rep must have noticed how upset I was and asked if I needed help. I told her I was to meet with Mohammed but he left and she was shocked. She told me to speak to Peter Petito who was a manager there and then pointed to a gentleman. Frank then came over and walked us to a desk.

I explained to Frank everything that happened from the itemized sale list to the APR and told him that Mohammed said he would compensate for everything by giving me the accessories. Frank seemed skeptical that Mohammed would agree to that and asked to see the list....total $1,008. He said there was no way he could approve any of the items since he was not involved in the sale. I asked Frank about cancelling the Honda Care package and he told me the same thing Mohammed had told me the day before. My mother and I were so angry at that point. We did not understand what the hold-up was since Mohammed told Frank to approve my list. Frank said he would need to speak to Mohammed so I insisted that he call him, and Frank hesitantly called and said Mohammed was not answering. I was skeptical so I called Mohammed myself from the dealership line and explained to him what was going on. Frank excused himself and left me to speak to Mohammed. Mohammed spoke to me hurriedly and ended the call before I could pass the phone to Frank. I called again this time from my mother's cell phone sensing that Mohammed may not pick up if a call from the dealership or my cell phone. He picked up and I asked him what was going on because Frank refused to approve anything and my mom and I were sitting there like fools. He spoke to Frank briefly who told him that he couldn't approve the list and they ended the call.

Frustrated once again, I asked Frank for the itemized sale list and he said it was unavailable because the office was closed and I could either come back to pick it up or have it faxed to me the next day. Furious now, I gave him my number to call me to have the item faxed. Frank excused himself once again and my mother and I were left there sitting, unsure of what we were waiting for or what to do next. Overcome with emotion, I began to cry and a sales rep, Masud noticed. He came over and tried to console me. He was a familiar face from the dealership and offered some advice. He told me that there would be a meeting on Saturday 1/9/10 and if I wanted any type of resolution, my best bet would be to come that day. He also told me not to trust sales manager Mohammed because he was a bad guy. He also pointed out that the day of the sale (1/4/10) Masud tried to help me with the sale but Mohammed did not allow it. I was unaware of that and would have preferred to work with Masud rather than Manny. Masud also advised me that I would be receiving a customer service call from American Honda and I should share my experience.

While Masud spoke to me, my mother had completely lost her patience and began yelling in attempt to get some attention and it worked. Frank and Peter Petito walked toward us and asked us what was wrong. Frank was already aware of what was going on and explained the situation to Peter. He then made a photocopy of the list of accessories and said he would speak to Mohammed. I informed them of the situation with Geico to which Mohammed neglected to share with anyone. Geico was sending an adjustor out to inspect the damage on the 2008 Civic and was unable to neither locate the car nor get in touch with anyone at the dealership. Frank and Peter had not known about this at all and immediately took the old VIN number and searched for the car. They informed the car was getting ready to leave the dealership and I had mentioned it just in time. Frank gave me his card and told me to give Geico his number when they arrived at the dealership. Frank said he would give me a call the next day to fax the itemized sale list. Distressed and angry, we left the dealership around 9pm. Masud walked us out and for the first time in this hellish week I felt some genuine concern from someone at Hillside Honda.

Friday, January 8, 2010: Frank was to call and fax the itemized sale list but I did not receive a call so I called and got his voicemail. I called the dealership only to find out he was not in. As per my conversation with Masud, I was planning to go to the dealership on Saturday so I would just vent my frustration. I realized my experience at Hillside Honda had been miserable and decided to research customer reviews. In my investigation, I discovered they were not accredited with the Better Business Bureau and had a B- rating. Customers went on and on about complaints and to little surprise, sales manager Mohammed was mentioned in a few of them. I printed all the reviews and BBB review and began contemplating filing a complaint.

Geico called me and informed me that they could not get in touch with anyone and would try again. A few hours later, they were finally able to get in touch with someone and sympathized with my experience. The adjustor proclaimed that the staff at the dealership were less than helpful and would try to get me as much as possible for the damage.

Saturday, January 9, 2010: With my mother by my side, we arrived at the dealership bright and early, around 9:30am. We were informed that all the sales reps and managers were in a meeting until 10am. A couple of minutes after 10am, the staff at Hillside Honda began to filter on to the sales floor and we waited. Wanting to speak to Mohammed, he, without surprise, directed us to Frank. Curious as to why Mohammed refused to deal with us, we sat with Frank who apologized for being out the previous day. I asked Frank if they had spoken to Mohammed and he said he was unsure if Peter P. had addressed him. Frank said that in regards to the accessories, he could not give me everything which left me feeling disappointed. With all that I had been through, all he was approved to give me was all-season mats ($117) and a trunk tray ($107); however neither of those items were available that day and I would need to return on Tuesday to pick them up. At that point, I felt so defeated with everything I agreed just so I could start enjoying my new car and start my new year without worry. I asked about the itemized sale list and he said the office was closed on Saturday and he would fax it to me. Needless to say, I have yet to hear back from Frank or receive the piece of paper I've been requesting for days.

Tuesday, January 12, 2010: I contacted Mohammed via text message to see if he was in and did not receive a response. I was told to come in on Tuesday to receive the trunk tray and mats, but since I did not hear from Mohammed, Frank or anyone else at the dealership I decided I would go there the following day. Wednesday, January 13, 2010: I contacted Mohammed via text message around 12pm to find out if he was in the office. He replied that he was in but I should contact Frank regarding the accessories. I thought it did not matter who I dealt with to pick up the items so long as I received them. I told him that Frank told they would be ready and I was coming in later that day to pick them up. I arrived at the dealership around 3:30pm and did not see Frank. I saw Mohammed and Masud on the sales floor and told Mohammed that I was there for the items. He told Masud to handle the situation and Masud gladly greeted me and took the car keys to have the items put in the car. I also reminded Mohammed that I had not yet received the itemized sale list and he said he would have Masud get a copy for me. I waited for about 20 minutes or so and then a service person advised me that my car was ready to go. I can only assume that Masud drove the car to the service area and they put the items in, since I expected Masud to return the car to me. Once the service person told me the car was ready, I exited the dealership, hoping it would be the last I would ever have to deal with them. After leaving, I realized I still had not received the piece of paper I've been requesting for weeks.

My experience at Hillside Honda may seem comedic to some, however it is no exaggeration. All the events did in fact occur and to make matters worse, I am on the email list for Hillside Honda. On January 26th, I received an email letting me know they were having a special and the price of the car I purchased less than a month ago was being sold at $15,354. This email also had a link for their Black Book value so of course I checked the value of the car I had traded in. According to their own evaluation system, my 2008 Civic was worth $11,845 not including my extra features. According to their own email, Hillside Honda had ripped me off and I guess the email was proof.

I finally got that call from American Honda on Thursday 1/28/10. The representative was very sympathetic and gave me the number to contact customer service at American Honda. I called on Wednesday, 2/3/10 and spoke to a representative named Cecily, who had the unpleasant task of typing all that I was telling her. She was in disbelief of all that happened and actually shed some light on my situation. She informed me that the dealership could've adjusted the APR and it was up to their discretion. She said they also lied about cancelling the Honda Care and it could've indeed been cancelled the day after as I had requested. I told them everything and I have been assigned a case number. I'm waiting to hear back and needless to say, Hillside Honda has been attempting to contact me regarding the survey from their corporate headquarters.

Based on my horrible experience at Hillside Honda, I will never shop there again nor recommend them to anyone I care about. There service was dreadful and the majority of the staff was heartless and care very little, if any, about their customers. I will be reporting them to the BBB which may hopefully bring their already low rating down lower. I hope to receive some type of satisfaction from this whole drawn out experience.

Everything was fine until I entered the financiers office named Patrick **.

The first thing he said to me was I had bad credit which was a total and complete lie. My credit score is 7.12. Second, he said the bank cannot accept my credit and the only way they can is if I buy a 2-year extended warranty priced at $3000 and a LoJack system priced $2000. I denied and told him I only wanted to pay the vehicle, taxes, and motor vehicle processing. He began to pressure me and I kept saying no. I got upset and got up and wanted to leave, then Patrick ** told me to please sit and he called Mohammed **.

I informed Mohammed that I only wanted to purchase the vehicle, taxes, and motor vehicle processing and he agreed. Patrick ** ripped the first contract, deleted the warranty and was still pressuring and persistent about the LoJack system. Once I left the financiers office, they made me wait an hour and 20 minutes. I was in Hillside Honda the whole day till 10pm. I was drained, tired and hungry and wanted to go home then the dealer and Patrick came back and told me to sign 2 more contracts which were both blank. I said no way am I signing a blank contract without details or numbers they both left and came back with details on the contract and once

When I began to read the contracts they both said everything in the contract is fine, just sign it. They were like a needle in my back, pressuring me. Then they took the contract from my hand saying they have a lot of customers waiting, they placed the contracts in an envelope and said goodbye to me. Once I got home, I began to thoroughly re-read the contracts and realized that in one contract the car was priced at $24,595 and in the second contract it was priced at $26,000 and in the third it was $29,595 over priced from $24,595.

The LoJack system was priced in the first contract at $696 and in the other 2 contracts, it was way overpriced. I was devastated and realized what they did to me. They changed the price on the vehicle and LoJack system. They stole money from me. A person like Patrick ** and Mohammed ** doesn't deserve a job in a company like Honda. They are giving the Honda corporation a bad name. People like that don't deserve jobs like that.

I was looking to test drive and ultimately purchase a 2009 new Honda FIT. I visited another Queens Honda dealership and they did not have any to test drive. I had seen The Hillside Honda commercials and decided to check there. I called ahead to see if there were any available to test drive. There were and we were told to come in right away and to ask for Peter. It is not close location to me so we made a special trip. When we arrived, the receptionist saw that we had called and told us to wait and a sales rep would be with us shortly. She was very polite. When the salesman, Tony, came out, he was very dismissive of me. Had no communication as to what he was doing. He did not ask what type of Honda Fit I was looking for. He made no effort whatsoever to inquire about my needs. He arranged for the test drive model to brought out but did not ask whether I was interested in a manual or automatic transmission. I was interested in a manual and an automatic was brought out. I was not shown to the car. I was pointed down the block and told that there would be one there.

I was allowed a 7 min test drive around the block in residential streets where I did not bring the car over 15 mph. I wanted to drive it, at least, on Hillside Ave since that is at least a faster traffic flow. I was not allowed. I was told to pull in and then my test drive was over. I was told that a test drive on the highway was also not allowed, even though he took my license and was in the car. It was assumed that I would purchase a $17,000 with a 7 min residential test drive, unless he did not take my interest serious from the beginning.

The salesman took the car away immediately and there was no mention of sitting down to talk about anything. I had to go into the building and inquire. When he came out, he ignored me and went around to several other customers and that is when I complained to the receptionist. He then came up and claimed that he was looking for a desk to begin talking.

It was a half hearted effort at best. At no point in our drive or upon meeting me did he make any effort to ask any questions about what I was looking for. He did not offer any details about the car. I had to keep asking questions and he would give very brief answers. I was not given any respect as a serious buyer who is more than financially able to buy a car. I had every intention of purchasing this day. Prior to my visit to the dealer, I had gone to the Hillside Honda website. I had been reading about the FIT. I had been asking many questions.

This was not a frivolous endeavor by any means.. I am a 40 yr old woman with a very well paying job and an excellent credit record. I just happen to look about 10-15 yrs younger than I am and have arms full of tattoos. In my opinion, I was profiled quickly by him and he assumed that I was not a serious buyer and not worth his time, effort and respect. Hillside Honda has lost a sale. In this economic time, I guess Hillside Honda is doing well enough that they do not need to sell cars.

I WANTED TO PURCHASE A HONDA CRV AND TRADE IN A CASH FOR CLUNKERS . WE AGREED ON A PRICE AND I WAS TO RETURN WITH A CERTIFIED CHECK THE NEXT DAY I CALLED AT 10 IN THE MORNING BEFORE GOING TO THE BANK AND WAS TOLD YES EVERYTHING IS IN ORDER BRING THE CLUNKER AND THE CERTIFIED CHECK AND YOU CAN PICK UP THE CAR. I WENT TO THE DEALER WITH ALL THE PROPER PAPER WORK AND A CERTIFIED CHECK, AS I WAS SITTING DOWN , MOHAMMAD THE SALES MANAGER WHO HAD AGREED TO THE PRICE SAID HE CHANGED HIS MIND AND THE DEALER WAS NOT PARTICIPATING IN THE CASH FOR CLUNKERS..WHAT A THIEF WHEN I CALLED ANONYMOUSLY, LATER IN THE DAY, AND ASKED FOR HIM AND ASKED IF HE WAS PARTICIPATING HE SAID OH YES WHEN I THEN REVEALED WHO I WAS HE HUNG UP...DENNISON THE SALESMAN WHO HELPED ME CLAIMED HE KNEW NOTHING ABOUT THIS. I WOULD NEVER GO TO THIS DEALER

On Monday August 3, 2009 my husband and I went to Hillside Honda in hopes of trading our 2001 Infiniti I30 for a brand new car. We tried to do so by using the CASH FOR CLUNKERS government rebate. We were introduced to Tony C. who would be our sales representative, He asked us what we were intersted in and I told him we wanted something basic, so he said a Civic and I said ok he proceeded to show us the car and its features. I showed him an ad that I had in my hand from the daily news that was initially from Bayridge Honda in Brooklyn. I asked him if they were having the same sale which included the CASH FOR CLUNKERS government rebate he said yea quikly and asked if our car quailified and I said I believe so he said ok. He then took my husband to test drive the vehicle. Upon their return my husband expressed to me that while on the twest drive Tony explained to him that the CASH FOR CLUNKERS government rebate was no longer going on and I told my husband that just can't be because I just tore this ad from the newspaper this morning and Tony just told us that they (Hillside Honda) were having the same sale.

At that moment Tony approaches and asked us to follow him to an empty desk, when We got there I asked him about what he had shared with my husband earlier about the CASH FOR CLUNKERS government rebate, he then began to explain to me that the dealerships are no longer making those deals because they are affraid that they would not be getting paid from the government, but he would be giving us $3500.00 for our vehicle as a trade in value.

My husband became a little apprehensive, Tony said let me check the website (Cars.gov) to see if your car even qualifies. When he finally pulled up the website he turned the monitor to us and said we didn't qualify because our car gets 20 miles to the gallon instead of 18 miles.Tony then asked for our information name, address, telephone number, and my husband's Driver's License. He then said I will be right back. He came back with a piece of paper that looked like a credit application with numbers on it, he bagan to explain the numbers $3500.00 for trade in value, $1595.00 cash down payment, and $289.00 month for a lease on the Honda Civic. I then began to question the $1595.00 he said owe you need more money down in addition to the $35.000 trade in, so I said I wouldn't be able to give him that kind of money right away it would have to wait until Saturday.

He then said well can you leave at least

$500.00 to hold the color of the car you want so I asked him in the event that this deal doesn't go through for what ever reason will we able to get our money back he said yes. He then explained to my husband that he should handle everything with his insurance so he could just deliver the car to us when it is ready. Before we left my husband gave Tony $500.00 in cash Tony then gave my husband a receipt and said that he would call us Wednesday to let us know if our deal went through we said ok and We went on our way. On Wednesday August 5, 2009 at about 2:00pm I called Hillside Honda and asked to speak with Tony the receptionist said he was out to lunch and she would have him give me a call back. A few hours later I did in fact get a call back from Tony he explained to me that the deal was still being worked on and he would give me a call back either that evening or the next day. Well the next afternoon came and still no call from Tony so I then called Hillside Honda and asked to speak to Tony he got on the phone and explained to me that we may have to go with a finance instead of a lease I said to him that it was to my understanding from pass experience that in Honda its easier to go with a lease instead of a finance. He then said to me no its better for you to go with a finance so I then asked well would it be more a month or how does that all work he then stated I don't know you have to come in and speak with the Finance Manager, so I then said ok not a problem my husband will come in tomorrow I also stated that if we had to finance I would prefer to finance the Honda Fit instead of the Civic because it was cheaper and he said ok. On Friday August 7, 2009 my husband received a phone call from Hillside Honda asking if he was coming in he said yes so he returned there accompanied by my father in law, they were greeted by someone named Mohammed who identifed himself as the manager and then told my husband he was approved for a finance.

Mohammed then took my husband and father in law to see someone in finance this person told them that he didn't submit the application to the banks yet instead he made a few call and was told that he probably wouldn't be approved because he only put $500.00 down my husband became confused because there should have been a total of $4000.00 down with the trade in and the $500.00 deposit we left on Tuesday. This finance guy knew nothing of what my husband was talking about so he called manager Mohammed who explained that we were in fact supposed to be getting $3500.00 for our trade in plus the $500.00 and lets not forget the other $1095.00 we were bringing in on Saturday, so that would now bring our total up to $5100.00 down for a finance. With all this being said this particular finnace person said we would continue to work on the deal and get back to my husband later on that night.By night fall I had become curious as to why we hadn't heard anything back from Hillside Honda, so i gave them a call and asked to speak with Mohammed who got on the phone and was very rude telling me that his job was to sell a car and if I don't want to wait I can get my money back I explained to Mohammed that that wasn't the case I just felt like if you take somone's money you should be more compassionate if you want to keep their buisness he then said that we could come in tomorrow to talk about the deal so I said ok. On Saturday August 8, 2009 my husband and I returned to Hillside Honda and asked to speak with Mohammed who appeared quickly with our paper work in hand he asked us to follow him to an empty desk we sat down and Mohammed then proceeded to ask us for an additional $900.00 which would now bring us to a total of $6000.00 and in additon to that he also said that our monthly payments for a 2009 Honda Civic would be $450.00 per month because my husband's credit was no good. Now I know that my husband's credit is not the best that's why we asked my father in law to co sign which he did so naturally I was livid because no I realize this Mohammed charcter and whoever else was trying to pull a fast one. How is that you have to put all this money down and still your payments are this high?

This is outrageous I thought so I asked to speak to someone else I wanted no more dealings with Mr. Mohammed, at first he was a little hesitant to let me speak to someone else. After I realized what was going on I started to get angry and let him know you cant handle people this way whose in charge let me speak to whose in charge! He then said ok follow me he took us into an empty office where he then sat behind a desk and began to tell me bring him somebody with a 710 credit score and then he could do a deal for me I said absolutely not this is upsurd where is the person that helped my husband yesterday? He said hold on and got on the phone and asked someone named Ray to come to us. Once Ray arrived some light was shed on the whole situation. Ray began to explain that we would not be getting $3500.00 for our trade in because it wasn't worth that much and he can't present that to a bank in fact we will only be getting $500.00 for our trade in and thats the best he could do he went on to say that he would continue to work on the deal the way it was but it would take some time and we have to be patient we agreed to that. We told Ray that all we wanted was honesty, and to let us know what is going on.

With that being said we left, we got half way home and realized that we no longer wanted to give our buisness to Hillside Honda because they were way to dishonest so my husband called Hillsdie Honda and asked to speak to Ray and was transferred to his personal line no answer of course so my husband left a message asking Ray not to go through with the deal because we have changed our minds and we would be back later to pick up our money. Later that evening my husband received a message from Tony C. saying that Ray told him to let us know that we were approved for $331.00 a month but we needed more money down. This comes after we asked that the deal be cancelled because we were no longer interested now I don't know if Ray ever got the message that my husband left and I didn't care.

On Monday August 10, 2009 my husband and I returned to Hillside Honda once inside I asked for Tony C. when he finally appeared I explained to him that we there to get our deposit of $500.00 back, he told us to hold on he had to get our folder. So we waited and waited for about twenty minutes before I had to use the restroom when I returned I saw that Tony had also returned to my husband with a check for $500.00 and the check was made out to me. I became furious for one why are you giving us a check when we gave you cash which you wrote a receipt for cash and for two why is the check made out to me when my name is on nothing everything is in my husband's name and how do you even know my name it was then I realized that I was still in my uniform which has my work I.D. with my first and last name and my nametag which has my last name and to make matters worse my name was spelled all wrong on the check.

Tony began to explain to me that my name was in the system and that's where he got it from I told him that was impossible since I was not the customer my husband was and even of I were in the system surely you would have the correct spelling of my name. He then told me he has to give me a check for IRS purposes I said excuse me who is in charge here this is a zoo I want to speak to the owner or whoever is in charge here he says you can speak to Mohammed and I said absolutley not I want whoever is in charge of him he said ok hold on and a tall caucasion gentlemen in a gray suit approached me not introducing himself telling me that for IRS purposes we have to take a check. I then asked ok if thats so how come that wasn't explained to us in the beginning before we gave cash he said "I don't know", I then asked him if this is your policy I would like to see it in writing because I have never heard of such foolishness in my life he said "no you cant see anything", so I asked whose the owner he said I'm the owner I said you're the owner he said my family owns this place. I then said I am going to call the news here because you people are CROOKS and do not conduct buisness properly. He then turned to me and shouted "call whoever you want I don't care!" My husband who up until that point remained silent said "excuse me you don't speak to my pregnant wife like that" they began to exchange a few words their voices drawing the attention of some othe salesman this one in particular came charging at my husband from the other side of the dealership and my husband said to him back up this is between he and I this salesman pushed my husband my husband then pushed him back and before I knew it there were numerous men all employed sat Hillside Honda jumping my husband pushing and dragging him I was on the phone the 911 operator when I saw my husband being tackled to the floor I could no longer see his face which caused me to panic I didn't know what these men were capable of it was then I saw my husband's hands reaching into his pocket for his pocket knife in his last resort to become free once everyone saw what he was taking out they let him go and he put it away. I couldn't even wait for the cops because I was in fear for our lives. How could a bunch of so called professionals attack a customer or anyone like that for that matter. I want someone to look into this matter ASAP. A place with these kinds of people should not be in buisness and the sad part about the whole ordeal is that we are not first people this has happened to and we probably aren't going to be the last either if the proper action is not taken.

we lease a car in both my name(farah) n my fiance's name(charles). when we tried to insure the car in my name (farah) the insurance was too high therefore we decided to insure it in both our names making charles the primary n i the secondary user for cheaper rates. 2 wks later after leasing the car they informed us that they couldnt find the insurance forms that we signed. we were harassed constantly for the paperwork to be signed; so we told hillside honda to bring the the paper work to our house so we could do so.

however when karen our sales rep. got here with the papers she informed my fiance that i wasnt on the insurance so i didnt need to sign; when in fact that was the whole purpose of getting the car because it was for me n she was aware of that. throughout the whole process she lead us to believe that i was in fact on the insurance n thats why the deal was made hence we took the car. when charles called to question the insurance the manager mohammed said he would have to look into it, when in fact the same mohammed congratulated me farah and karen walked me out to the car n gave me the keys n a quick run through of the car features and watched me drive away knowing fully that i was driving the car without any insurance with our 3mth old daughter in it; all the time believing that i was on the insurance policy.

now only to find out a mth later that im not insured and im paying for a car and the insurance that im not legally allowed to drive. we are currently paying $378 a mth for a lease agreement n we are seeing advertisement on tv for the same exact car for no money down and $149 a mth bearing in mind that we put $4000 dollars down. when charles questioned mr mohammed about the lease agreement and about the ads we saw for the lease being $149 he said he would have to review our lease agreement and will explain why my payments are double what other dealers are asking. mohammmed then said it could have something to do with charles's credit score when full well knowing that his credit is astounding (over 800).

we would appreciate if someone could look into this because something stinks and stinks badly. because now we could have two honda for the price we are paying for one and the car which was bought for me farah is not allowed to drive it because of karen's and the dealership defrauding not only us but also the insurance company.

I was told by a Hillside Honda representative that there were several pre-owned cars within my price range at their dealership. I made an appointment to meet with Frank that evening. When I arrived, he told me there was one car that matched my price but didn't know where the car was located. He seemed to make a call to find out, then told me to contact him the following day to see the car. When we spoke again, he told me the car was just listed but he didn't know the price and would get back to me. That was nearly a week ago. I have left several messages and sent texts, nothing. They're very unprofessional. Don't waste your time.

i went to Honda dealership and the salesperson kept on asking me to sign the contract to give me a better deal than other dealer. i asked the salesperson that i didn't like sign any papers because i don't like his offer then he told me in order to give better deal he had to check my credit score and asked me to deposit money. after i depositted my check he told me go home and wait and he will contact me. i didn't have the bill of sale of car i don't know what to do. How do i break the contract and get my check back?

went to dealer just to find out trade in toyota1998 77000mileswith honda crv 2009 .my wife got severe allergy attack. thats when she was told to sign some papers was never told what will be the cost of those opptions. after signing my wife was told to go home because of her sickness.

I went back got car still no signed bills & was told papers in dashboard & istime to close. goodluck. navigation system on the house popped up on optional equip.

toyota was worth more than 2700$. better trim was included in the price but is charged separately. was dumped lojack, data recovery, 100000 miles warranty. was willing to spend us$30000.00 endup41&change GRAND.

I went in for a deal for honda accord, but even before running my credit score and other documents they asked me to pay 2150 upfront which i did from my debit card, they wasted 4 hours and then told me that I have to pay more than what we settled with, so I told them the next day over the phone that I don't need it and I can't afford it, they asked me to come in personally to the show room again. I went there again, I had to cut my working hours to be there and I didn't get any refund rather told me that they will give me a better deal and asked me to come next day saying that if you won't like the deal then we will refund your money, I called them again today almost 4 times and the manager is nowhere to be found, I just want my money and this is turning out to be a total nightmare.

To my surprise when opening my mail, I found a letter from Lang Insurance (covering the Honda, copy enclosed) reminding? me that if the car is not photo inspected as of 08/02/08 that fire, theft, vandalism and collision coverage would be suspended. I was very agitated after I read the letter.

I called Lang and was told that the dealer should have told me that this was a requirement. On the day that I signed the agreement, no verbal instructions or written instructions were given that my car had to be photo inspected within 5 days to precede a reminder letter.? Lang said that in order to have that coverage reinstated to call the dealership and have them fax the bill of sale, and a copy of the window sticker. As of that conversation, according to Jillian (Lang employee), the dealership had not done that.

Okay. I called Hillside Honda, and asked for a business manager/general manager. I was instead forwarded to the salesperson. The salesman very matter-of-fact said, Oh, this is not a problem. Your insurance isnt really? suspended. This can be solved no problem. I asked him why I wasnt told on the day of purchase that this was a requirement. I had left on vacation and was in the Carolinas for over two weeks with zero insurance. How could that be?

Instead of apologizing, and respecting my being upset, he told me, Do you want me to help you solve this, or not? We just have to go on from today and worry about getting it solved. Im going to give you a person to call at the insurance company who will help you.? When I told him that Lang had not received my bill of sale, copy of window sticker, the salesperson said, they dont know what theyre talking about!? You know what: this is NOT the response I should received. I ended up hanging up on him.

In my small mind, not being a legal expert, this is serious business, a brand new car without appropriate insurance. If I had been in an accident today, yesterday, a week ago, Id be up the proverbial creek. So, I called Lang Insurance back. I told Monica that Honda said they sent the bill of sale and window sticker to them. She told me, Yes, he just sent that to me right now.? Monica gave me the number for their photo inspection company and asked me to take the papers they give me and fax it back to her. She also said to me that Hillside should have told you that had to be done in 5 days.

Incidentally, I never got to the part where the brand new 08 Honda broke down on the road on the OuterBanks. But thats not Hillsides problem. That was a manufacturer problem. What is their problem is that the day I broke down, I called them. The question I was asked was, Do you have Honda Care?? My response was, You sold me the car, dont you know what I have?? Jesus, this isnt rocket science.

I was given phone numbers (at least three calls were made ) that had no relevance to my car being picked up on a country road in the Carolina. (The last call was with a manager, Mario). Not knowing what else to do, and not having received acceptable instructions from the dealer that sold me the car, I called the nearest Honda dealer. They authorized a tow service which I called. The car was picked up, serviced 100%. They called to find out I was satisfied with the car, and even sent me a letter while down there stating the same. Is this just Southern hospitality? Maybe. But I call this darn good business sense. The Hillside people never even called to find out if I got the car into a dealer, or floated out into the Atlantic Ocean. I think this is more offensive to me being a woman out on the road alone, than the intial problem Im bringing up!

Now, back the insurance situation. After talking to Lang, I called Hillside back at about 5:45 pm today. I specifically asked for an office manager. What is got was transferred to two different voice mails, and on the third call, some 13-year old sounding girl, who after being asked twice, never identified herself as a manager. I ended up hanging up on her!

Okay. Heres what I think has to happen. If photo inspections are a NYS insurance required, then on the day an agreement is signed, a required, written statement with referrals to such NYS certified photo inspection outlets should be given. (The checklist of papers that I signed when picking up my car, did not include any written statement/warning given as to photo inspection being necessary within 5 days.) As a consumer, then if I sign that paper and dont get that inspection, the burden then falls on me.

At this point, a massive BURDEN is on me that I didnt create. Hillside Honda and other dealers should be required? to make consumers aware if a photo inspection is needed and when it is due in writing. Hillside had no problem bending over backwards, and doing cartwheels to sell me the car, but their problem is the follow-up relationship between dealer and customer in time of need (like when I was stranded), and completely following all steps necessary to put the car in the customers hand and legally out on the road.

There is NO reason, that I should have been without fire, theft, vandalism and collision insurance for ONE day, let alone three weeks.

my wife purchased a 2008 honda civic. it was supposed to have 14 miles, but when we got it , it had 32 miles and as we started to drive home the tank was empty. thier whole attitude is a disgrace with their lies and promises. we were supposed to have the registration mailed to us and of this writing still have not received it. they said its in the mail. we were supposed to have the car ready, it took them 4 hours before we got the car each time was another persom we had to see about selling us another product. they should really be investigated by consumer affairs amd have their kicense taken away.

We went into this dealership to look for a 2008 Honda Fit, everything seem normal. They told us about the specs and the differences between the base model and the upgraded sports model. They had a MSRP sticker price and then a total price which includes a destination fee. We asked the sales person to confirm if that was indeed the price with the destination fee included. We were told that was the price. We proceeded to test drive the car.

Afterwards, we sat down to talk about pricing. The salesperson gave us a whole new price, the price we were given was $1,000 more than what we were told earlier. I had then asked him why the price difference, he then proceeded to tell me the price had just been increased due to public demand. Of course, that did not seem reasonable to me since the price was still the same when I first walked in the door but once I wanted to buy the car, the price had suddenly increased??? I do not think this is fair nor is it professional. I fell that they have wasted my time and insulted the intelligence of an informed consumer. Ultimately, I hope no one has to go through the same experience as I had.

The lens on the back light of our Honda was broken. We called Hillside Honda, where we had purchased our vehicle, and they told us that they had the part. At their suggestion, we brought the car to them immediately. When we got there, (around 4:15 pm Sep. 14) we were told that the cost woud be $156.00 for the part and $45.00 for the installation, which would require a half hour's worth of labor. At 4:30, the mechanic came out and said that the labor would be $90.00 because they did not realize that the bumper would have to be removed before the part could be replaced, and the entire procedure would take one hour.

When I asked why I was not told that at the beginning, the man shrugged his shoulder and said they don't replace lenses too often. He then, very arrogantly informed us that we could take our car home without repairing it if we did not like the terms. He did remind us, however, that we could get a ticket. Knowing our backs were against the wall, we told them to proceed.
At 4:55,(exactly 25 minutes after we were told of the new price) our car was ready.

Even though the whole thing took less than a half hour, we were still charged for an hour's worth.

The moral of this situation is when your job requires math, please realize that 25 mins of labor does in no such way mean 1 hour worth of work. To the consumer we know you are just looking for extra cash, but it looks like you the worker, think that 25 minutes will save your job and extra cash will save your marriage. Nice that people listen. I will Thank you when we are properly reinbursed

I wanted to purchase a Honda CR-V and got ripped off by $2000; I was over charged for the car. I conned by Ray to get Lo-Jack on my car and Honda Care because that was the choice I was given and did not know I did not I could refuse and then tried to get it taken off because I changed my mind and it was not necessary because Geico covered the same thing as Honda care.

The Manager, Mohammed, would not reimburse me $2300 after much arguing he finally filled out a cancellation of the Honda care, and was supposed to fax over the form and did not because today I received my Honda care package, but would not take off the Lo-Jack because once its installed it cannot be taken out.

Today, June 25th, I received a letter from Geico stating they needed a photo of the car or my policy would be canceled. I called Geico and explained that I received the letter and the photo inspection is for pre-owned cars not new. I now have to fax them over the bill of sale and the window sticker because the dealer did not fax over the information when Enrique said he would. I am very disappointment in the service and if I had to do it again I would not go to Hillside Honda. I winded up paying close to $30,000 for the car and feel horrible when I should feel happy about buying a car. I don't want the same thing to happen to another person.

I have financed on brand new Honda fit back in 8/2006 at hillside Honda. During the time I was told by the financial adviser that I could come back next year and re-finance the car for lower interest rate. When the time has come and I called make an appointment to see a financial adviser he simply said come in to the dealer.

I have arrange time with my husband have went to see him at the dealer had the worst experience ever! First there was no such thing as helping to reduce any rate unless we purchase or upgrade to a more high costing Honda vehicle. The gentleman no interest of helping or discussing any other matters other than trying to sell us another car. When we first step into his office before we even sit he just looked and said in such rude way what are you trying to do here?

And when i told him we are here to refinance our auto loan he quickly said We could only help if your buying a new car otherwise the rate can't be lower. That all he said and me and my husband had to sit there with looking all confused and feeling extremely cheated and violated.

I truly feel that this was very unprofessional and rude. I feel so discussed by Hillside Honda with how they treated their customer who simply wanted help like they said they will.

I am very hurt and disappointed by this situation, with the way how people could offer certain things only when they are eager to sell their product and turn their back on you after they have sold you something. Pleas tell me am I over reacting with the was I was treated by Hillside Honda?
I have never wrote a complain letter in my life but this horrifying experince made me actaully write such complaint.

I thank you for your time for reading this letter.

emotional pain and large chunk of high interest rate which could have been avoid only if people were more honest and do what they said they would.

It all started on May 8, I went to dealer to order a Honda Si in black. The sales person, Mohammad, said he could get the car in 7-10days and I ask if he was sure and he said yea. I left a $2000 deposit on that day. The following week, he called me up and said that he is still looking for the car and it wouldn't be in until next month. I said fine. So, I called him on the first week of june and he said he'll get the car next week. I said fine. He calls me up on june 6 and gave me a vin number and said he got me a car and would be in real soon and ask to bring in the check (for the rest of the amount, about $21,000).

So, I brought in the check on june 7. I called Honda Corporation service line and verify the vin number. It was an actual black si but there was no name attach to it. I also ask how long is the usual wait for this particular car. They said that he has seen a person wait 3 months for it. So, I decided to wait a little longer.

I called him back next week and ask where is my car? He replied with, its coming in soon, maybe next week or last week of the month. At this point I knew something funny was going on. I ask for my refund back and he said he will get back to me later. I called back 3 days later and ask what happen. He told to talk to his manager, Michael Robitaille. I spoke to him and he said he read my contract and said it was a non-refundable amount because it was a special order. I called hillside dealer couple of times after this (about every other day) to just find out the exact delivery date. They kept saying that they dont know.

On June 26, I called honda corp. and file a complaint against hillside dealer. I gave them the vin number that I received and they said that it didnt have my name on that car and it was someone else's. They also said that the warranty on that car started on June 16th. So, I immediately thought that they sold my car to someone else. The next day a Barry (from honda customer service) called and said he is on this case and he will try to find out what happen. He agreed with me that I shouldn't have been pushed around for so long and I should be compensated. He calls me back on June 27th and ask me to talk to Phil Remy at the hillside dealer, he is the customer rep there and he will work with me to get compensated. I called him and ask for a package deal to go with my car for the time they wasted and the fraud.

I called Phil bcak the day and said that his Gm is not in the office due to July 4th weekend. I will call him back on July 5th. (this is the end of my story, I hope someone can advice me on what lega actions I could take, thank you)

As of right now, I am going to talk to Phil Remy and try to get my package deal, if it doesn't work out, he would give my refund back and I will buy another car someone else.

I found cruise function was not working after I got my car back from the service done on 12/27/05 at Hillside Honda. I called them immediately. They arranged another appointment today(1/9/06). I told them the Cruise was working pretty well, but after their service, it wasn't working. Dave (the man I dealt with) first of all denied that this was caused by their servicemen. I was driving my car the day before I sent it for service and the Cruise was functioning. There's no reason it would stop working itself after I got the car back (It's a 2001 Honda Civic with only about 16000 milage).

Dave called by the end of the day, telling me there's nothing wrong with the Cruise, but charging me $55.92 for their check. The Cruise is not working. I don't know what Dave meant by nothing was wrong. They did something to my Cruise during their service, which made it not working and I have to pay again for their mistake. This is unfair.

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Today I walked into the dealership to inquire about a 2005 Honda Civic DX. When my husband and I were approached by a young man introducing himself as Mohammed. He was told that we would be interested in purchasing a car if everything was agreeable to us. When asked about our tentative monthly payments based on a downpayment of $4000.00 we were told to have a seat. Where upon we waited for Mohammed to speak to his manager and get back to us with a price. Which he did after a half an hour.

The price he came back with was 15725.00 which did not include our trade-in or taxes and registration. When asked to consider all this figures and give an estimate of a monthly payment Mohammed could not do this. Instead he had us fill out purchasing contracts and had the trade in evaluated. He then came back to the table with a 1200 trade-in value which made the purchase price of the Civic 17000. Which he claims was the NYC taxes, registration and trade-in which included any rebates and cash back offered by Honda.

I am a Math teacher by profession and I think that Mohammed needs Math lessons. His figures did not add up.Still without coming back with an estimated monthly payment he asked for my registration on the trade in to be transferred. Then insisted that I add the new car to my existing insurance policy. This salesman was not thinking about forging a relationship with a potenial customer instead he was thinking about how much he could make for himself. Which is a sad reflection of your company.
This process took about two hours. Needless to say this was not the first dealership I had visited within this week. The service was poor to say the most. I walked into your company with 4000 cash with high hopes of purchasing and financing an automobile today,I was so disgusted by the entire experience,I subsequently gave my business to Nissan.

A direct of consequence of this was a lost of 2 hours. In which the salesman took a $100.00 deposit which he claimed was for the bank. After I realised that Mohammed lacked the necessary training and skills I decided I wanted my money back. Which was another ordeal ,the money was in the safe, no one had the combination,until I had to fuss and was told to come back later by the manager.I would honestly like to know why do you make your potential customers wait so long. Today I lost approximately 3 hours at your dealership. The time would not come back like this potential customer.

One of their vehicles that was in the showroom caught our eye. A 2004 Honda CRV.

On the back window in big numbers the price tag was $20,499 or close to it, but the catch was that you had to purchase the options they were offering which were chrome wheels, ski rack, front bumper guard etc. all these options were already installed on the vehicle.
After sitting there for 5 hours trying to come up with a deal a price quote was given of $289.00 a month but not for the 2004 CRV but for a 2005 CRV with no extra options. We told the rep if he can give us the 2004 CRV on the floor for $289.00 a month lease than it'll be a done deal.

Nothing was accomplished we told the rep we would think about it, in the meantime they have our phone number and if anything they could call us.

That was wednesday. Friday my husband receives a call from the rep stating they will give us the 2004 CRV for $289.00 a month and when will we be coming in to sign the contract.
Saturday morning we cleaned out our 2002 Honda Accord, removed the chrome wheels that we personally purchased and drove to the dealer with the intent that we were leaving the dealer with a 2004 CRV.
We were greeted by Yogi our sales rep.After mingling around in the show for 2 hours Yogi got all the paper work together and we all sat down. My husband sign the contract, we gave them a check for $2,017.18. Not even 10 minutes later the assistant manager approaches us and informs us that they can't make the deal. Our jaws just dropped. I tols the assistant manager, how in the world do you call someone and agree on an amount, have us come in again under the assumption that we will be getting this vehicle, have us in your showroom for two hours and then sucker punch us with there's no deal

and again this idiot after all that is still trying to sell us a 2005 CRV.

My husband took the contract which the assistant manager snatched out of his hand stating that it was Hondas property and we took back the check and left.
The bottom line is that their intent was to reel us in with the promise of the vehicle we originally wanted at the price that we agreed upon and when we get there they'll throw a whammy at us and maybe they'll succeed and sell us another vehicle..

How despicable can one be.

We, Mostly I were traumatized by this type of behavior, I was sick to my stomach. We have a month left to release our 2002 vehicle, we're pressed for time.

My wife and I purchased a brand new honda pilot w nav on 8/16. Everyone was pleasant on this day they even stayed open late to close the sale. Upon reviewing the paperwork we discovered that we were overcharged $200. Not a problem they took care of it. However, 2 days after purchase the engine light came on and it was reset while they were installing some accessories we took with the difference.

Two days after that it came on again and all attempts to contact our sales rep or a manager was met with transferred calls to everyone, long extended wait time on the phone ( until the rep picks up again and have forgotten why you were on hold!) and yet no help. It was taken to Hillside Honda service department on the 5th day and was told that I have to wait 5-7 days before they can examine it( but you can continue driving it, was the instructions by the service person). Again, attempts and messages to the sales rep Benny was futile no response or assistance from any one. yet, when asked to speak to a manager you are placed on hold for >15mins until you hang up and call again.

I eventually called another dealer had it reset(PS Honda) Dennis, the service manager was quite the opposite just what customers want in a service dept. He waskind enough to take it and diagnose a kinked hose that was the culprit. Until now just a prepinted thank you note from the sales rep no follow up call about the problems. We are still attempting to pick up the remainder accessories that we had to call to find out if it came in, since no one notified us. Also, our wait time for installation is 1 wk. As you may expect we are now having it serviced by PS Honda.

The customer service of hillside honda needs a dramatic CPR course to help resusitate its customers confidence in them. After leasing two previous hondas and purchasing a third I feel that PS honda through its excellent customer service will be getting our future business.

call from him after he is able to schedule an appointment for me.

To date
it has been a week and I have not heard
from the dealership. I have sent two
e-mail to owner Mr. Rod who has not responded back. It seems this dealership is only concerned about selling cars and have nor regard for

consumers once they have made a sale.

I deeply regret purchasing my cars
thru this dealership (spent nearly
$65K) who seem to be ungrateful and
selfish. When I went to compain to
Mr. Shuster I was told by him that
I probably went to buy my cars thru
them because of the deals that they
advertise. Again this was totally false
as I never bought either of my cars with
extra deals. Next when he asked me for my registration, as I pulled my

Federal ID CARD to remove my registration from the card's pocket, I was accused of trying to misuse my ID to threaten him.

As a member of Federal Law Enforcement
community, I strongly advise customers
to be careful when dealing or buying

vehicles from Hillside Honda.

Hillside Honda fraudulently advertises specials to lure you in to their dealership. I was looking for a Honda Accord and called this dealership if they had any availability. I spoke with a sales girl named Luz. She claimed they had one and quoted an extremely low price for the car. We asked Luz if she definitely had it in stock so that we can test drive it and she said yes. We drove 1 hr to this dealership and when we got there, another salesman said that she was busy and said he would help us. His name was Sammy Yip and he told us he did not have the car in stock, that he would not sell it for less than MSRP and that we could not test drive it even if he had it. He was extremely rude and told us no dealer would let us test drive the car, which was an outright lie. We walked out but we will NEVER EVER go back to that dealership again.

The airbag light remained on in my 2002 Accord EX. Although service dept. is open on Saturday, they said the technician who could fix that didn't work on Sat. Took day off from work and took car in on 9/11. They said there was nothing wrong and they had reset the button. Within 24 hours, the light was back on.

I couldn't take more time off from work, so made an appointment for after my retirement - appt. was for 10/10. I took the car in the night before, since I live a fair distance away and needed a ride home - didn't think it fair to ask someone to pick me up at 6 a.m. At 5 p.m. on 10/10, the car wasn't ready. When I asked why, I was told they hadn't looked at it until 3 p.m. and now a part was needed. When I said that I had left it the night before and thought I'd be among the first handled, Paul said he hadn't told me to come in a day early.

I now have to make a THIRD appt. to get the car fixed when the part is in. I also asked them to check the transmission because it slips on an incline. He told me, as if I haven't ever driven a car before (and this is my second Accord), that going up an incline I have to give the car a chance to engage gears. (I have subsequently read that there is a problem with the transmissions in Accords and a recall is anticipated.) I have noticed that men who come in with briefcases and suits are treated very differently from women who come in dressed casually. Once before, when I came in work clothes (a suit, since I am an attorney), I was treated like one of the guys and not like a dopey woman who has all day to play and wait for service. I didn't really need to leave my car for 24 hours just to get the oil change that they did complete!

I felt cheated, upset and very annoyed because I am a woman and I felt they took advantage of me and also it was my first new car and the experience was very frustrating. I ended up buying the CD player and had it installed for 600.00