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Laura of Brooklyn, NY August 22, 2009
I was looking to test drive and ultimately purchase a 2009 new Honda FIT. I visited another Queens Honda dealership and they did not have any to test drive. I had seen The Hillside Honda commercials and decided to check there. I called ahead to see if there were any available to test drive. There were and we were told to come in right away and to ask for Peter. It is not close location to me so we made a special trip. When we arrived, the receptionist saw that we had called and told us to wait and a sales rep would be with us shortly. She was very polite. When the salesman, Tony, came out, he was very dismissive of me. Had no communication as to what he was doing. He did not ask what type of Honda Fit I was looking for. He made no effort whatsoever to inquire about my needs. He arranged for the test drive model to brought out but did not ask whether I was interested in a manual or automatic transmission. I was interested in a manual and an automatic was brought out. I was not shown to the car. I was pointed down the block and told that there would be one there. I was allowed a 7 min test drive around the block in residential streets where I did not bring the car over 15 mph. I wanted to drive it, at least, on Hillside Ave since that is at least a faster traffic flow. I was not allowed. I was told to pull in and then my test drive was over. I was told that a test drive on the highway was also not allowed, even though he took my license and was in the car. It was assumed that I would purchase a 17,000 with a 7 min residential test drive, unless he did not take my interest serious from the beginning. The salesman took the car away immediately and there was no mention of sitting down to talk about anything. I had to go into the building and inquire. When he came out, he ignored me and went around to several other customers and that is when I complained to the receptionist. He then came up and claimed that he was looking for a desk to begin talking. It was a half hearted effort at best. At no point in our drive or upon meeting me did he make any effort to ask any questions about what I was looking for. He did not offer any details about the car. I had to keep asking questions and he would give very brief answers. I was not given any respect as a serious buyer who is more than financially able to buy a car. I had every intention of purchasing this day. Prior to my visit to the dealer, I had gone to the Hillside Honda website. I had been reading about the FIT. I had been asking many questions. This was not a frivolous endeavor by any means.. I am a 40 yr old woman with a very well paying job and an excellent credit record. I just happen to look about 10-15 yrs younger than I am and have arms full of tattoos. In my opinion, I was profiled quickly by him and he assumed that I was not a serious buyer and not worth his time, effort and respect. Hillside Honda has lost a sale. In this economic time, I guess Hillside Honda is doing well enough that they do not need to sell cars. frank of nyc, NY August 22, 2009
I WANTED TO PURCHASE A HONDA CRV AND TRADE IN A CASH FOR CLUNKERS . WE AGREED ON A PRICE AND I WAS TO RETURN WITH A CERTIFIED CHECK THE NEXT DAY I CALLED AT 10 IN THE MORNING BEFORE GOING TO THE BANK AND WAS TOLD YES EVERYTHING IS IN ORDER BRING THE CLUNKER AND THE CERTIFIED CHECK AND YOU CAN PICK UP THE CAR. I WENT TO THE DEALER WITH ALL THE PROPER PAPER WORK AND A CERTIFIED CHECK, AS I WAS SITTING DOWN , MOHAMMAD THE SALES MANAGER WHO HAD AGREED TO THE PRICE SAID HE CHANGED HIS MIND AND THE DEALER WAS NOT PARTICIPATING IN THE CASH FOR CLUNKERS..WHAT A THIEF WHEN I CALLED ANONYMOUSLY, LATER IN THE DAY, AND ASKED FOR HIM AND ASKED IF HE WAS PARTICIPATING HE SAID OH YES WHEN I THEN REVEALED WHO I WAS HE HUNG UP...DENNISON THE SALESMAN WHO HELPED ME CLAIMED HE KNEW NOTHING ABOUT THIS. I WOULD NEVER GO TO THIS DEALER Chante` of Queens Village , NY August 13, 2009
On Monday August 3, 2009 my husband and I went to Hillside Honda in hopes of trading our 2001 Infiniti I30 for a brand new car. We tried to do so by using the CASH FOR CLUNKERS government rebate. We were introduced to Tony C. who would be our sales representative, He asked us what we were intersted in and I told him we wanted something basic, so he said a Civic and I said ok he proceeded to show us the car and its features. I showed him an ad that I had in my hand from the daily news that was initially from Bayridge Honda in Brooklyn. I asked him if they were having the same sale which included the CASH FOR CLUNKERS government rebate he said yea quikly and asked if our car quailified and I said I believe so he said ok. He then took my husband to test drive the vehicle. Upon their return my husband expressed to me that while on the twest drive Tony explained to him that the CASH FOR CLUNKERS government rebate was no longer going on and I told my husband that just can't be because I just tore this ad from the newspaper this morning and Tony just told us that they (Hillside Honda) were having the same sale. At that moment Tony approaches and asked us to follow him to an empty desk, when We got there I asked him about what he had shared with my husband earlier about the CASH FOR CLUNKERS government rebate, he then began to explain to me that the dealerships are no longer making those deals because they are affraid that they would not be getting paid from the government, but he would be giving us 3500.00 for our vehicle as a trade in value. My husband became a little apprehensive, Tony said let me check the website (Cars.gov) to see if your car even qualifies. When he finally pulled up the website he turned the monitor to us and said we didn't qualify because our car gets 20 miles to the gallon instead of 18 miles.Tony then asked for our information name, address, telephone number, and my husband's Driver's License. He then said I will be right back. He came back with a piece of paper that looked like a credit application with numbers on it, he bagan to explain the numbers 3500.00 for trade in value, 1595.00 cash down payment, and 289.00 month for a lease on the Honda Civic. I then began to question the 1595.00 he said owe you need more money down in addition to the 35.000 trade in, so I said I wouldn't be able to give him that kind of money right away it would have to wait until Saturday. He then said well can you leave at least
500.00 to hold the color of the car you want so I asked him in the event that this deal doesn't go through for what ever reason will we able to get our money back he said yes. He then explained to my husband that he should handle everything with his insurance so he could just deliver the car to us when it is ready. Before we left my husband gave Tony 500.00 in cash Tony then gave my husband a receipt and said that he would call us Wednesday to let us know if our deal went through we said ok and We went on our way. On Wednesday August 5, 2009 at about 2:00pm I called Hillside Honda and asked to speak with Tony the receptionist said he was out to lunch and she would have him give me a call back. A few hours later I did in fact get a call back from Tony he explained to me that the deal was still being worked on and he would give me a call back either that evening or the next day. Well the next afternoon came and still no call from Tony so I then called Hillside Honda and asked to speak to Tony he got on the phone and explained to me that we may have to go with a finance instead of a lease I said to him that it was to my understanding from pass experience that in Honda its easier to go with a lease instead of a finance. He then said to me no its better for you to go with a finance so I then asked well would it be more a month or how does that all work he then stated I don't know you have to come in and speak with the Finance Manager, so I then said ok not a problem my husband will come in tomorrow I also stated that if we had to finance I would prefer to finance the Honda Fit instead of the Civic because it was cheaper and he said ok. On Friday August 7, 2009 my husband received a phone call from Hillside Honda asking if he was coming in he said yes so he returned there accompanied by my father in law, they were greeted by someone named Mohammed who identifed himself as the manager and then told my husband he was approved for a finance. Mohammed then took my husband and father in law to see someone in finance this person told them that he didn't submit the application to the banks yet instead he made a few call and was told that he probably wouldn't be approved because he only put 500.00 down my husband became confused because there should have been a total of 4000.00 down with the trade in and the 500.00 deposit we left on Tuesday. This finance guy knew nothing of what my husband was talking about so he called manager Mohammed who explained that we were in fact supposed to be getting 3500.00 for our trade in plus the 500.00 and lets not forget the other 1095.00 we were bringing in on Saturday, so that would now bring our total up to 5100.00 down for a finance. With all this being said this particular finnace person said we would continue to work on the deal and get back to my husband later on that night.By night fall I had become curious as to why we hadn't heard anything back from Hillside Honda, so i gave them a call and asked to speak with Mohammed who got on the phone and was very rude telling me that his job was to sell a car and if I don't want to wait I can get my money back I explained to Mohammed that that wasn't the case I just felt like if you take somone's money you should be more compassionate if you want to keep their buisness he then said that we could come in tomorrow to talk about the deal so I said ok. On Saturday August 8, 2009 my husband and I returned to Hillside Honda and asked to speak with Mohammed who appeared quickly with our paper work in hand he asked us to follow him to an empty desk we sat down and Mohammed then proceeded to ask us for an additional 900.00 which would now bring us to a total of 6000.00 and in additon to that he also said that our monthly payments for a 2009 Honda Civic would be 450.00 per month because my husband's credit was no good. Now I know that my husband's credit is not the best that's why we asked my father in law to co sign which he did so naturally I was livid because no I realize this Mohammed charcter and whoever else was trying to pull a fast one. How is that you have to put all this money down and still your payments are this high? This is outrageous I thought so I asked to speak to someone else I wanted no more dealings with Mr. Mohammed, at first he was a little hesitant to let me speak to someone else. After I realized what was going on I started to get angry and let him know you cant handle people this way whose in charge let me speak to whose in charge! He then said ok follow me he took us into an empty office where he then sat behind a desk and began to tell me bring him somebody with a 710 credit score and then he could do a deal for me I said absolutely not this is upsurd where is the person that helped my husband yesterday? He said hold on and got on the phone and asked someone named Ray to come to us. Once Ray arrived some light was shed on the whole situation. Ray began to explain that we would not be getting 3500.00 for our trade in because it wasn't worth that much and he can't present that to a bank in fact we will only be getting 500.00 for our trade in and thats the best he could do he went on to say that he would continue to work on the deal the way it was but it would take some time and we have to be patient we agreed to that. We told Ray that all we wanted was honesty, and to let us know what is going on. With that being said we left, we got half way home and realized that we no longer wanted to give our buisness to Hillside Honda because they were way to dishonest so my husband called Hillsdie Honda and asked to speak to Ray and was transferred to his personal line no answer of course so my husband left a message asking Ray not to go through with the deal because we have changed our minds and we would be back later to pick up our money. Later that evening my husband received a message from Tony C. saying that Ray told him to let us know that we were approved for 331.00 a month but we needed more money down. This comes after we asked that the deal be cancelled because we were no longer interested now I don't know if Ray ever got the message that my husband left and I didn't care. On Monday August 10, 2009 my husband and I returned to Hillside Honda once inside I asked for Tony C. when he finally appeared I explained to him that we there to get our deposit of 500.00 back, he told us to hold on he had to get our folder. So we waited and waited for about twenty minutes before I had to use the restroom when I returned I saw that Tony had also returned to my husband with a check for 500.00 and the check was made out to me. I became furious for one why are you giving us a check when we gave you cash which you wrote a receipt for cash and for two why is the check made out to me when my name is on nothing everything is in my husband's name and how do you even know my name it was then I realized that I was still in my uniform which has my work I.D. with my first and last name and my nametag which has my last name and to make matters worse my name was spelled all wrong on the check. Tony began to explain to me that my name was in the system and that's where he got it from I told him that was impossible since I was not the customer my husband was and even of I were in the system surely you would have the correct spelling of my name. He then told me he has to give me a check for IRS purposes I said excuse me who is in charge here this is a zoo I want to speak to the owner or whoever is in charge here he says you can speak to Mohammed and I said absolutley not I want whoever is in charge of him he said ok hold on and a tall caucasion gentlemen in a gray suit approached me not introducing himself telling me that for IRS purposes we have to take a check. I then asked ok if thats so how come that wasn't explained to us in the beginning before we gave cash he said "I don't know", I then asked him if this is your policy I would like to see it in writing because I have never heard of such foolishness in my life he said "no you cant see anything", so I asked whose the owner he said I'm the owner I said you're the owner he said my family owns this place. I then said I am going to call the news here because you people are CROOKS and do not conduct buisness properly. He then turned to me and shouted "call whoever you want I don't care!" My husband who up until that point remained silent said "excuse me you don't speak to my pregnant wife like that" they began to exchange a few words their voices drawing the attention of some othe salesman this one in particular came charging at my husband from the other side of the dealership and my husband said to him back up this is between he and I this salesman pushed my husband my husband then pushed him back and before I knew it there were numerous men all employed sat Hillside Honda jumping my husband pushing and dragging him I was on the phone the 911 operator when I saw my husband being tackled to the floor I could no longer see his face which caused me to panic I didn't know what these men were capable of it was then I saw my husband's hands reaching into his pocket for his pocket knife in his last resort to become free once everyone saw what he was taking out they let him go and he put it away. I couldn't even wait for the cops because I was in fear for our lives. How could a bunch of so called professionals attack a customer or anyone like that for that matter. I want someone to look into this matter ASAP. A place with these kinds of people should not be in buisness and the sad part about the whole ordeal is that we are not first people this has happened to and we probably aren't going to be the last either if the proper action is not taken.
charles of rockaway park , NY July 24, 2009
we lease a car in both my name(farah) n my fiance's name(charles). when we tried to insure the car in my name (farah) the insurance was too high therefore we decided to insure it in both our names making charles the primary n i the secondary user for cheaper rates. 2 wks later after leasing the car they informed us that they couldnt find the insurance forms that we signed. we were harassed constantly for the paperwork to be signed; so we told hillside honda to bring the the paper work to our house so we could do so. however when karen our sales rep. got here with the papers she informed my fiance that i wasnt on the insurance so i didnt need to sign; when in fact that was the whole purpose of getting the car because it was for me n she was aware of that. throughout the whole process she lead us to believe that i was in fact on the insurance n thats why the deal was made hence we took the car. when charles called to question the insurance the manager mohammed said he would have to look into it, when in fact the same mohammed congratulated me farah and karen walked me out to the car n gave me the keys n a quick run through of the car features and watched me drive away knowing fully that i was driving the car without any insurance with our 3mth old daughter in it; all the time believing that i was on the insurance policy. now only to find out a mth later that im not insured and im paying for a car and the insurance that im not legally allowed to drive. we are currently paying 378 a mth for a lease agreement n we are seeing advertisement on tv for the same exact car for no money down and 149 a mth bearing in mind that we put 4000 dollars down. when charles questioned mr mohammed about the lease agreement and about the ads we saw for the lease being 149 he said he would have to review our lease agreement and will explain why my payments are double what other dealers are asking. mohammmed then said it could have something to do with charles's credit score when full well knowing that his credit is astounding (over 800). we would appreciate if someone could look into this because something stinks and stinks badly. because now we could have two honda for the price we are paying for one and the car which was bought for me farah is not allowed to drive it because of karen's and the dealership defrauding not only us but also the insurance company. Patty of Queens, NY June 19, 2009
I was told by a Hillside Honda representative that there were several pre-owned cars within my price range at their dealership. I made an appt. to meet with Frank C that evening. When I arrived, he told me there was one car that matched my price but didn't know where the car was located. He seemed to make a call to find out, then told me to contact him the following day to see the car. When we spoke again, he told me the car was just listed but he didn't know the price and would get back to me. That was nearly a week ago. I have left several messages and sent texts. Nothing. Very unprofessional. Don't waste your time. Yong of Fresh Meadows, NY January 16, 2009
Yong of Fresh Meadows NY (01/16/09)
i went to Honda dealership and the salesperson kept on asking me to sign the contract to give me a better deal than other dealer. i asked the salesperson that i didn't like sign any papers because i don't like his offer then he told me in order to give better deal he had to check my credit score and asked me to deposit money. after i depositted my check he told me go home and wait and he will contact me. i didn't have the bill of sale of car i don't know what to do. How do i break the contract and get my check back?
Sajjad of East Elmhurst, NY December 9, 2008
Sajjad of East Elmhurst NY (12/09/08)
went to dealer just to find out trade in toyota1998 77000mileswith honda crv 2009 .my wife got severe allergy attack. thats when she was told to sign some papers was never told what will be the cost of those opptions. after signing my wife was told to go home because of her sickness.
I went back got car still no signed bills & was told papers in dashboard & istime to close. goodluck. navigation system on the house popped up on optional equip.
toyota was worth more than 2700. better trim was included in the price but is charged separately. was dumped lojack, data recovery, 100000 miles warranty. was willing to spend us30000.00 endup41&change GRAND. Vikas of Forest Hills, NY September 23, 2008
Vikas of Forest Hills NY (09/23/08)
I went in for a deal for honda accord, but even before running my credit score and other documents they asked me to pay 2150 upfront which i did from my debit card, they wasted 4 hours and then told me that I have to pay more than what we settled with, so I told them the next day over the phone that I don't need it and I can't afford it, they asked me to come in personally to the show room again. I went there again, I had to cut my working hours to be there and I didn't get any refund rather told me that they will give me a better deal and asked me to come next day saying that if you won't like the deal then we will refund your money, I called them again today almost 4 times and the manager is nowhere to be found, I just want my money and this is turning out to be a total nightmare. |
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