Harley Davidson

I bought a new '04 DWG from the dealer and was then satisfied with the experience at the time. Not overjoyed, but it was OK. In the last few months, I have been looking for another DWG new or used from dealers in E. Washington, W. Montana and in Boise, Idaho. I will not buy a bike from a dealer now, new or used! It's all hype and ** and a great show of palsmanship, but that is all it is. It is all about getting the customer into a 3 point pin on the financial mat and get them to sign on the dotted line. That is all they care about. Harley used to stand for something that was American. Unfortunately, it now stands for what America has become. I will look on the used market now for an older bike and bypass any dealers in the future if work needs to be done on any Harley I end up purchasing.

I purchased a new 2012 Heritage Softail on April 7th 2012 and have 840 miles on it when the spokes came loose on the rear wheel causing the tire to go flat while riding 65mph on interstate and almost wrecking me. I called Harley Davidson complaint line and they said they will put a new wheel on the bike, same as the one already on it. That would be fine if I was not scared of those wheels. I asked them to put aluminum wheels on it of their choice. They said they could not justify that as only one wheel is bad, so I guess my safety is not important to them. I now own my last Harley.

I purchased a 2012 Dyna Super Glide Custom on 04/17/12 and went to pick up the tags and registration on 05/04/12 at Rommels HD in Smyrna, DE. This is an 80-mile round trip on route 1 with speeds of 65-70 MPH. When returning from the trip on my Dyna, I was 1/4 mile away from my house when I heard a lot of noise and vibration from the rear wheel. I pulled in the clutch and looked at the rear wheel and saw the belt drive sprocket flopping around. The 5 bolts holding the drive sprocket to the rear wheel had backed out, and there were no signs of Loctite on the 2 dangling bolts and 1 was wedged between the swing arm and drive sprocket.

I pushed bike the rest of the way home and looked at what had just happened in disbelief with only 334 miles on the odometer, wondering what might have happened at 65-70 MPH. I called Rommels HD of Smyrna, which I had just left an hour ago, bragging how much I liked the bike while I was there. I told Matt what had happened, and he said he would line up a driver to pick up the bike today (Saturday, 05/05/12).

The bike is at Rommels. Greg, the manager, said they will fix it. I said how about the rest of the nuts and bolts holding this POS together. Greg said they will look it over. I said, "You are not going to go back over every nut and bolt; that would take 2 weeks." I am not real happy with HD right now. Bike is broken, and I haven't even gotten through the 500-mile break in. Harley will get a call Monday morning. There will be more to be posted.

I try to be a loyal customer and bought an 06 Road King Custom. I traded it for an 08 Street Glide but had steering problems (shimmying) that could not be fixed so I traded it for an 09 Road Glide. It had problems, warped front disk rotor. The dumb ** kid at front desk told me that I rode too hard. The front Dunlop tire cupped. Harley said it was a Dunlop tire and would not make good on it.

So, when I rode it to Sturgis, I went to the Dunlop tire booth. They told me it was a Harley design and couldn't help me. The front windshield came off on a bad crosswind. I fixed it myself. The gauges would fog so badly after a hard rain that you couldn't read them. I was told Harley would not replace unless they quit working. Yeah, after the warranty was up, it costs $150 for a gauge. I'll stop right there. I just got so tired of Harley I traded it for a Victory Vision Black Ball. I have no issues here now. I rode 1,026 miles on June 24th of 2011 in 19 hours. Wow, it was fun and I rode it hard and it doesn't miss a stroke. I got the recognition from IBA. It was a comfortable ride for a 55 year-old guy. I am glad we have options.

I bough a new 2012 FLHTK on February 17, 2012. From day one, this bike ran very rough and had poor fuel mileage. I had it in the shop the next day and several times after that. The dealer told me it was fine the first 2 times in the shop. They finally called Harley and they could not figure anything out. One seasoned mechanic checked the fuel injector wires as Harley has had issues with them being backwards from the factory. After that, the dealer tried tuning my Harley as it was still running rough. There has also been an issue with the clutch, feeling like it was slipping from day one. The bike was in the local shop 7 times for this issue. No one there could figure out what was going on. The master technician and service manager both said it was something wrong. No one there could figure it out.

I took the bike to the top mechanic that left the dealership when they sold it back in October 2011. The mechanic which is very sharp and good found out that the bike was not tuned properly and that the engine management system was causing one cylinder to run which made it very sluggish on take off and really bad on a hill or with a passenger. The automatic compression release was also not activated from the factory. The dealer also damaged 2 seats that I have installed on my bike and also scratched my front fairing.

This dealer has told me not to come back to them. They told me I was a troubled customer that they could never make happy. This is B/S, as all I want is for my bike to be right. I should not have had to pay another mechanic to figure out what is wrong with my bike when I had paid Harley dealership to do so. The Harley dealership is Shenandoah Harley in Staunton, VA.

After getting my 1,000 mile service on my 2011 TriGlide, my Trike was running very hot and leaking synthetics very slowly. The dealer said that it was just overflow and not to worry. I continued to ride and it continued to leak. In July 2011, my wife was laid off from her job of 13 years so I decided to take some time off and ride with her to Sturgis. Prior to leaving, I took my Trike to my dealer and he said that the inside transmission bolt needed to be changed or tightened and they would have to remove a bunch of stuff to get to it. He said to just ride to Sturgis and have a good time and they would fix it when I got back, cool. After leaving Cali, the leak got worse and every time I stopped the pool of synthetics on the ground got bigger and bigger. We finally got to Sturgis after having to put synthetics in the tranny and oil most of the way. We stopped at several dealers along the way and they all said that I just ride it and if anything happens then it's under warranty, so don't let it spoil your trip? One dealer said to ride it like you stole it and don't worry?

While in Sturgis, I hit 5,000 miles, so I took my Trike to the Rapid City dealership to have that done and have them check the leaks and fix them. It took them about 5 hours or so to do the service, which was OK because they were slammed. When I got my Trike back, the mechanic told me that both the transmission and oil were leaking, duh. He said it is fixed and will ride like a dream. I paid the $530.00 service which was about $200.00 more then I have paid for any service to date. On the checklist, it stated that he had done a test ride to make sure it was running perfect. Well, that was a lie cause when I got to the middle of town about a mile from the dealership, there was synthetics leaking from my Trike and the pipes were smoking. We had the Pappy Hoel run to do so we went and did that. After the ride, we took my Trike back to the dealership and talked to the service manager. He could not believe all of the synthetics that was all over my Trike and he said if I could leave it overnight he would make sure it was fixed.

I went to pick it up the next day and it seemed to not be leaking. Once we got back on the road, it was not leaking like it was, so I was happy but it still was leaking slightly. All the way back to Cali, my Trike was still leaking but not as much as before. When I got back home, my dealer made it all good and fixed the leaks. Since I have gotten my Trike, I have been into many dealerships in Montana, Idaho, South Dakota, Arizona, Nevada and California. Out of the 20 or so dealerships I have visited, there are only a few that were nice and didn't make me feel like it was a pleasure for me to be in there store.

As much I love my Trike and riding, I have found that most dealerships are stuck in a time where Harley was number one and that the customer was not so important other than the loyalty they have to the brand. In this economy, Harley needs to reexamine their way of conducting business. They need to be more competitive in this market and cut their prices on everything. I would like to thank the following dealerships that have been very friendly and not making me feel like I am a piece of meat. Thanks to, Pomona Harley, Yuba City Harley, Belgrade Harley, Folsom Harley, Idaho Falls Harley, Billings Harley, Buddy Stubbs Harley and Scottsdale Harley. These are the friendliest dealerships I have visited and thank you for treating me like a valued customer and not a piece of crap.

New Harley charging system - 2012 Street Glide voltage regulator failed. No parts available to fix, two month old motorcycle. Is there a lawsuit?

I went to look around at a Harley dealership and was just looking at bikes. I noticed one that caught my eye, and then everything happened fast. The salesman checked the prices and see what I could get for my 2007 Streetglide. Well, I guess I got caught in the moment; and before I knew, I ended with a bike that really wasn't what I wanted. Unfortunately, I did all the paper work, and out the door I went.

That evening, I called them back and told them that this was not a bike for me and that I didn't feel comfortable. They said it was a done deal. I went back the next day and pleaded my case and wanted my old bike back; they said it couldn't be done. It wasn't even 24 hours. I thought in the state of Florida, you have 3 days of buyer's remorse.

Now, I have a bike I don't really want and the payments that will be torture.

2011 Super Glide wheels are rusting - I bought my first new Harley 9 months ago. I've kept very good care of it and have washed and polished it regularly. After about 6 months, both wheels started rusting. I tried wheel polishing compound and it seemed to remove most of the rust but, after 3 more months, the rust has gotten out of control. I could see this happening if I hadn't taken care of it since I live on the ocean. My neighbor bought a new 1600 Yamaha the same day. I've yet to see him wax or polish or even wash it. Yet, the wheels look the same as the day he got it.

I bought an 2012 flhtk. My first "new" Harley. A couple months after my purchase I received a recall notification for a rear brake light switch. I called my local Harley dealer where I had purchased the bike and they were able to fit me right in. When I dropped the bike off, I mentioned to the service writer to have the mechanic ride the bike and check out what felt like to me was a chattering feeling.I noticed when applying the rear break. I have ridden several different brands of bikes including an 93 Ultra. This is however the first bike I have owned with anti lock brakes. When picking the bike up, I asked what the mechanic had found and was told he re-bled the back brake. As soon as I left the dealer, I noticed the vibration right away. I returned to the service department and asked to talk to the mechanic. The mechanic rode the bike around the parking lot and headed straight for the shop. This went on for 45 minutes or so.

Finally, the "master" mechanic came out to talk to me and said he would personally look into it. After awhile, we thought maybe the disk was warped. He took the bike out for about 20 minutes and came back to me to check it out. The pipes were pinging like crazy and I noticed the right bag was removed. I looked at the exposed disk and noticed the color was a bright blue and gold color. At this point, I started getting upset as I had just performed the 1000 mile service the day before and was very careful to watch rpm max. I was told they would replace the disc and pads. After a couple of hours of going out for test rides they asked if I would leave the bike for the night. After picking up the bike the following day, I was told the dealer contacted the factory who in turn told the dealer this was normal and that they all feel this way. I left the dealer feeling very dissatisfied. I have purchased the extended warranty but am wondering if that was a good move especially after reading some other experiences other people have mentioned on this site.

This is a complaint about Harley Davidson service and improper appointment. I would like to complain about your dealer in Dubai, UAE. My name is Hamad *** and I owned Harley Davidson Night Road with chassis no. 4070006439 and my bike has done only around 8000 miles. Two weeks ago, I made an appointment to take my bike to your dealer because it wouldn't start, and when I took it there, they told me they needed to change the fuel injector and I will have to wait for 1 week so that they will order it because they don't have it in stock. After 9 days when I was supposed to get the bike back, I sent my trailer there and one of the service guy there called me and told me that the parts for my bike were not yet complete. They actually ordered 2 injectors and they only got 1 in the package, so I will have to wait again for another week or 10 days so that they can get the another part and there is no guarantee that they can get it on that time.

Now, I'm thinking of selling this bike because of this service and get me a Victory or any other bike which has good dealers here because honestly your dealer doesn't care about Harley Davidson or its customer and they are dealing with customer like they need them. That's something I wouldn't accept and no other customer would do and because any dealer should keep spare parts with him all the time. I cannot believe that Harley Davidson dealer doesn't have spare parts with them, although they are over charging in parts price and service price. Thanks and best regards.

I bought a 2010 FLHX in April 2010 at Triple S Harley-Davidson in Morgantown WV. The following winter, I had a set of cams, push rods and sert, all of which are Harley parts. All these work was performed by Frieze Harley-Davidson in Ofallon, IL. I made a point to ask if the work would be covered under my warranty. I was told that it would. Last week, the bike started running really rich. So rich it spores up the exhaust.

Yesterday on the way back from work, the bike started to sound like the top end was coming apart. Today I called Ademac Harley-Davidson in Jacksonville, FL. I was told the bike is not under warranty. I have called all 3 of the Harley-Davidson dealers that I have mentioned, all said the same thing. How could Harley parts void the Harley warranty? I have lost all faith in Harley-Davidson and will never use their business again. I love my Street Glide but Harley-Davidson is the biggest ripoff I have ever dealt with.

On November 05 2011, I picked up my 2012 Harley Street Glide from Bruce Rossmeyers dealership at 201 N. International Parkway Sunrise, FL 33325. (954) 414-4135. In the past three years I have purchased three new bikes from this dealership. November 07, 2011 I returned to the dealership to check on accessories that I had on order. I decided to have custom handgrips installed on my bike by the dealership while I was there.

Upon completion of the handgrip installation my friend and I observed the mechanic bring my bike from the service area to the waiting area without road testing the bike. During handgrip removal and installation a wedge is placed in the front brake lever in order to prevent damage to the brake light switch.

When I left the dealership I noticed the front brake lever was tighter than usual when I stopped at a light. Maybe the mechanic thought an adjustment was needed came to mind? As I was riding the bike felt like it was stalling and coming to a stop. I downshifted to overcome the stalled feeling. Unbeknown to me the front disc brakes were locking up. I was traveling in a straight line at the time and no adverse effects took place. I was in a left turn lane and decided I didn't like the feel of the bike and was going to return to the dealership. While I was in a U turn the front brakes locked up on me throwing me from the bike into a busy intersection. Needless to say I was not a happy person with all of 122 miles on the bike.

Instead of manning up and doing the right thing I went from good customer, friend, like family to them don't know me once an attorney was involved. What did they think was going to be my recourse? The brake handle wedge was not removed prior to me receiving the bike from service ultimately causing the front brake to lock up. My 2012 Street Glide may show up on a car fax and cause a premature depreciation. The right thing vs. legal obligation would be to replace the bike. I am the one that's inconvenienced not them. This is still not resolved.

I delivered my 2011 FLHTK to Freedom Harley of Denver service department on around Oct. 13, 2011 . The Volt meter on my bike was shorting out, dipping down to as low as 12 and as high as 14.5. and I wanted the service department to look into it. After checking it in the counter help discovered that their had been a recall on a rear brake switch . The reason for the recall as it was explained to me by Freedom was that the switch had originally been placed too close to the tail pipe and as a result could become overheated and damaged. Keeping in mind that my original problem and reason for being here was the faulty volt meter. Service started by fixing the recall and then they spent an hour trying to make my volt meter duplicate the problem. Well you think maybe switching out the break switch may have fixed the meter, more than likely.

After tinkering with my bike for over an hour and not finding anything wrong, the service manager with a straight face told me it would be $109.00 for labor. I refused to pay and explained that they fixed it by replacing the brake switch, you would think that they could have figured this out on their own. The service manager then became extremely rude and loud and told me to get out and never come back.

This is what happens when companies advance the wrong uneducated people in the world. They eventually will hold positions that they are unable and under-qualified to preform the simple basic tasks that are required . Harley needs to educate the staff in the area of customer service. If I don't start to see major improvement, I'm out. A nice new $26,000 bike is awesome but not so much without the support and descent customer service from your locale Harley Dealer. I give Freedom Harley of Denver an F- for my experience.

On the way back from New Orleans to my brother's home in SC, my 2005 Road King, with 35,000 miles, started to make a noise in the engine. I dropped it off at the local dealer, who immediately checked it out. I was told that the noise was from the cam chain tensioner and that parts would have to be ordered, and it would cost about $1600 to repair. Looking on the internet, I saw multiple posts about the same problem. My bike has always been maintained and ironically still has the original battery in it.The battery isn't supposed to outlast the cam chain tensioner! I called HD customer service and explained my problem to them but they were not any help because my bike was out of warranty and there were no recalls on this problem.

Poor. Unless the bike breaks down the dealership/Harley won't fix on going problems. I have been having an on going problem on my 2008 RoadKing Classic.When starting off from a stop, I have a chattering problem in the primary case area. When shifting gears sometimes, there is a clunking noise in the same area. Also notice excessive vibration and noise in the same area. I have taken the bike to two different Harley dealers and both telling me it is the Compensator sprocket. They tell me it is a design flaw but you have to live with it till it tears itself apart. One thing they did say that they would be happy to go in and look at it but if they feel it is still road worthy then I must pay the bill,even with the extended warranty. They also have a problem with the rear brake light switch. I replaced the original one and now I have to replace the replacement. You just can't get Harley quality anymore.

I purchased a new 2011 FLHX street glide from Muytle Beach Harley-Davidson on 5/19/2011. I lost the front brakes (lever to the handle bar grip). I took the bike in to the dealer and repair was made. One month later, the same thing happened. I took the bike back to dealer and they replaced the left side caliper and master cylinder. I had no further issues with the front brakes. Loss of the front brakes started at approximately 1,300 miles.

After riding the bike for about 100 miles, I started feeling rear brake pulsation under normal stopping. I took the bike into the dealer and the rear rotor was replaced. The brakes still pulsated, so the dealer ordered a rear sensor. I took the bike back into the dealer and had the sensor installed. The brakes still pulsated, and I was told that it was common for Harley touring bikes - wrong (being a mechanic).

I took the bike home and dial indicated the rear rotor at .0055" to .006", within factory spec of .008". A fellow blogger told me to get the bike up to 50 mph, pull the clutch, kill the engine, and then apply rear brakes. I did and the bike was smooth with no pulsation. This means the brakes are not causing pulsation. It is either in the A.B.S. system or feedback from the engine through the swingarm and into the brake system.

I informed the dealer and their technicians did the test. I was told that is was normal for touring bikes to have rear brake pulsation and that my rear lowering kit was causing it (please). I pulled the lowering kit and had the same pulsation.

At this time, the dealer told me that they would not work on the bike and told me to call customer care (what a joke). Customer care told me to take it to another dealer that was 100 miles away. I took the bike to another dealer 100 miles away, and they told me the same thing with a bit more. While they had the bike for a week, they blued my rotor, testing the bike. When I called to see if they had fixed it, they told me I must be ridding my brakes and they would not warranty the rotor. I started calling them names because I had told them it was not the rotor, but it was caused by the A.B.S. or the drive trane. I picked up the bike and called customer care back. They told me that they would not stand behind the bike or the warranty.

I love my glide, and this problem is fixable, but I cannot work on the bike without voiding my warranty. Harley has let me down. I will never buy a warranty bike from Harley again. I am looking for a Magnuson-Moss warranty attorney at this point.

David

I bought my 06 Electraglide Classis from Savannah HD, Savannah GA over their website. As I was in Iraq at the time, I paid $1000 and they would hold the bike for when I got back a year later. They told me to just give them a date when I could, as to when I would arrive to pick it up. They said they would have it all ready, full of gas, washed, and waxed. They did exactly that. I was very happy with the purchase and even more excited to be back on somewhat familiar ground again. The local dealerships, Jones HD in Little Rock, just outside of where I live at, would not even respond to me by email while I was in Iraq. So, I found Savannah HD who was more than happy to help me. Excited to be back on American land again and excited to pick up my new bike, I flew straight from Iraq to Savannah with a couple of stops in between to pick up my new bike. After buying a new helmet and trying to figure out how the hell I was gonna get all this, I did it. Well, it was all with the help of the salesman that sold me the bike.

Now I was off for my ride to Arkansas to meet up with some other friends. And away I was going to Sturgis. The trip up there was pretty cool. The only trouble was that my engine started blowing oil out of the breather. I found a local dealer in Sioux Falls, South Dakota that assured me it was nothing to worry about. It was sad but true, just a characteristic of the beast. Again I can say, with several hundred bikers at Sioux Falls HD, the shop there was able to work me in, and did an oil change from synthetic to regular oil at no cost to me. At least, they did take the time to look at it and give me their opinion as to what the trouble is.

The return trip to Arkansas was great. I had no problems. But a few months later, I started getting gas into my oil. Of course, the only one around here to take it to was the one who would not even acknowledge me for the purchase of it over the internet. The mechanic said I was over filling the oil. I argued for a few minutes that that was not the case, considering I've never done an oil change on this bike or added oil to it, other than what HD had done. Everything was done at the dealership. After many more long conversations with them and a call to the factory, I was basically out of luck. They said it was impossible for it to get gas in the oil. I was thinking it's just an internal combustion engine. It is possible.

To top it all off, there was a recall on the injectors. They would not fix the injectors under warranty, because there was nothing wrong with them, they said. Well, if nothing is wrong with them, why is there a recall? Still, they would do nothing. So, I purchased a set of injectors and had them installed by a local mechanic. The problem went away, imagine that. The bike also had a recall on the ignition switch. It would stick and would not turn. After about a year, I began noticing that I was having trouble unlocking the ignition. So, I called Harley again. They told me they do not replace them until they completely stop working. This means I would not be able to unlock the ignition. And at that point, if I brought it to them, they would fix it. Well, how in the hell am I gonna take it to them when the ignition would not work and I could not unlock the steering on it? I did my homework and found out how to fix the problem. I fixed it myself. Moral of the story: the dealerships are all a bunch of **. If I owned the dealership, I would fire everyone and find people that would go out of their way to help you out, no matter if it was under warranty or not. That's my ** about HD. I love the bike. I hate the people that work for them.

I bought a Trike in 2010 and immediately had problems with my radio, CB and intercom. I took it back to the dealer with the complaint but tried as they did, the problem came back up after leaving the dealership again. I live 45 miles away, so returning to the dealership was not an easy option. Its entire communication setup was so bad I rode the trike without any com for several months; 6 months to be exact and then made the dealership make an appointment for a communication person to come look at the communication system which I was told it was going to be someone who was an expert.

I left the dealer and spent a couple of hours, then returned and the individual who checked the system said the volume was not set and the system is ready for operation. He explained what he thought was the problem. I told him to set it where I did not have to adjust any buttons to operate the communication anymore. I left and went but did not use the system. The following day, I took my wife on a ride and told her not to touch any buttons so we can communicate on the intercom and listen to the radio and maybe feel good about the trike as we can now say our trike is fully operational. Guess what? No communication and when we had any, it was coming in and out and so I turned it off and swore I will not operate the com system without filing a complaint.

I bought my trike in New Bern, so that is where I take my problems but I am not satisfied. After my ride, I noticed oil spilling underneath and on the muffler, so this has really gotten under my skin. One problem after another. I do not have time nor do I want to spend gas and money and time returning to the dealer for maintenance work time after time. Please call me at ** or **, I want help. I want to talk to an individual, not a machine. I chose Harley over Honda, but it may have been a mistake. Call anytime or send an email.

In September of 2010, I purchased an Electra Glide Ultra Classic. I did not ride much because of the time of year. The machine was hand washed and polished. I put the bike away for the winter. This year, I waited till all salt was gone after 5 or six rains. I rewashed the bike noticing the wheels had corrosion under the clear coat. I returned the bike to the dealer. At this time, I had 3000 miles on the bike. I always hand washed the motorcycle and never used any wheel and tire cleaner. I do not ride very much and I am a retired Marine veteran. I also purchased an extended warranty plan with tire and wheel coverage. I returned the bike to the dealer. They contacted the insurance company, which stated it was a cosmetic issue and was not covered. The dealership contacted the motor company. They stated the wheels were not covered in the 2 year unlimited mileage warranty. I also contacted the company where the female told me the wheels had no clear coat on them. This is not true. The dealer and other painting professionals agreed.

The short of the story is Harley did not stand by their product. I have lost faith in the company. I wish I had bought a Honda. They would have fixed the problem as I did ask some dealers. So much for made in America. I own 5 Harleys and I love the bikes. I just wish they would help with problems which were truly a factory defect. As for customer service, the lady I spoke with hung up on me. Have a nice day and check your aluminum wheels. Semper Fi in Tennessee.

I have a serious problem here. I, as you can see, have had this account since 2005. The amount currently owed is $854.99. For the better of the past 3 years, I have paid my amount due or more. I received a notice on June 2011 that I owed $1,200, odd dollars. I do not remember signing anything that stated I owed 3 months at one time due to the postponement or adding payments to the backside of my account. Yes, there was a time I had an issue with divorce and bankruptcy in 2007, but I agreed to keep the bike.

This is the disturbing part that angers me to no end. I received a normal payment notice on August 15, 2011 which states: monthly payment $495.27, Current Amount Due $0.00, Past Due Amount $0.00, Late Fees/Other Fees $0.00, Expenses $0.00. I then received a registered letter on August 16, 2011 that threatens the possibility to commence repossession or other proceedings or the right to take back the collateral. I did receive a call in June 2011, requesting all $1,200 odd dollars be paid. At that time, I told the person I could not pay all the money, but I could continue on with the current monthly amount for the next two months with the ending payment being made in excess to complete the contract. I also have 2 additional accounts with Harley Davidson for a 2008 Street Glide and a 2007 Softail Deluxe.

I would like to know, first of all, who in the ** sent me the threat letter. I have been through a lot of ** in my life and do not respond very nicely to threats. I also would like to know, is this how Harley Davidson treats their loyal customers? Great company business people there. I had it in my mind that I was going to have not only the Ironhorse picked up but also the other two bikes, bring a semi-truck please, and I would just go buy a Honda.

I then figured, there must be some ** working for Harley Davidson that authorized this friggin letter. I want to know from someone there that this is not how I am going to be treated now, nor in the future, or I will no longer buy Harley Davidson again. I would also hope that this letter finds its way to the person who authorized sending the threat so they would know what a complete ** they are. Now, what else are you going to do for me since they better of $28,000.00 that has been paid on this account and another $28,000.00 on the other two is left?

Additionally, when I spoke to them and told them I had a letter stating I owed nothing other than my normal payment, they said I had agreed, verbally, over the phone 3 years ago, accepting a clause that said I would pay all three payments at the end at one time in full. I asked to see that document because I do not recall that at all. They said it was recorded. I asked to have a copy or hear the recording. After a 5 minute break, the person returned and said that it was no longer available. I said, then I do not want any bad credit reporting or I would send a copy of both letters to my lawyer, showing Harley Davidson themselves said in one letter that I did not owe any back payments, past due amounts or late fees. The representative said I would still have to pay late fees and then hung up on me.

I have a $1200 chopped tour pack that was purchased in 4/10. I did not use this chopped tour pack until 4/11--the first time it was ever used.

Within 100 miles of the first time on the bike, the chopped tour pack splits in the middle of the seam of the chopped tour pack. Harley Davidson Motor Company will not give warranty to the chopped tour pack because it is beyond 90 days from the original purchase date.

We could understand this had it not split in the middle of the seam on the side of the chopped tour pack. This is a manufacturer's defect that has caused the chopped tour pack to split and Harley Davidson Motor Company should honor manufacturers defects.

I purchased a 2006 Super Glide from Gowanda Harley in November 2007. In October ,2008 while in Daytona, FL, the bike had an issue with the primary bearing. We brought the motorcycle to Daytona Harley Davidson (290 North Beach Street receipts available) for repairs and paid $495 out of pocket. Upon our return to Canada, while searching through some Harley forums online, we happened upon a document issued by Harley in regards to the 2006 Super Glide model.

"Harley Davidson has preliminarily determined the inner primary bearing on your 2006 Dyna motorcycle that will require replacement at 15,000 mile intervals. The bearing will be replaced by your authorized Harley-Davidson dealer at 15,000 miles and at subsequent 15,000 mile intervals at no cost to you."

We contacted Harley USA on a number of occasions and they sent us a check covering the costs for the $495. Still, at that time, no one informed us that the offer had been rescinded. If you read the quote above, you will see that the initial problem we had was with the primary bearing. And now, lo and behold, coming up to the 15k mark, we have the problem reoccurring. We have spoken with Deeley Canada (through Jacox Harley) and they advised us that the amendment was rescinded (apparently, all dealerships were notified) and that HD will no longer cover the costs.

What's perplexing is that not only did the Daytona dealership not know about the problem (because they charged us for the labor) but neither did Jacox Harley. Neither dealerships knew about the problem nor that the offer was rescinded. Based on the below quote, one would assume that everyone we spoke with would be in the know; however, that is not the case. So, how can Harley rescind an offer that no one is aware of? Your authorized Harley Davidson dealer will be your best source of any updates to this requirement.

We were never informed of anything and one would assume that if the offer is rescinded, that the problem has been rectified via a new bearing which should have been installed (which should have occurred in October 2008). It's not my duty to follow Harley around and verify that they are offering the most up to date parts. Deeley should take their issue up with Harley Canada if the 1k is such a large issue for a multi-billion dollar international firm.

In addition to the primary bearing problem, I also have to get part of my transmission replaced, which is going to cost me over $1,100.00 plus time and effort to get to and fro because there is no convenient Harley dealership to assist us. My concern here is that when I purchased the bike, I was not informed of this issue. And now, I'm being told that I'm going to have to pay out of pocket for a Harley manufacturing issue. Harley prides itself on their workmanship, craftsmanship, reputation, history and lifestyle. But what about the consumer? How are we protected? Hath they no pride in backing up their products where clearly it's an engineering and manufacturing issue?

Harley USA will not assist us because the bike is in Canada. Harley Canada won't assist us because the bike is American, the offer has been rescinded and because, apparently, the motorcycle is not to local specifications. However, why would the Ministry of Transportation here in Ontario give the bike the green light upon inspection and give it the ministry sticker that it's street legal? Last time I checked, the Ministry of Transportation said yay or nay for which vehicles could be driven in Canada.

To me this is bureaucratic red tape in order to avoid having to pay any costs due to a Harley manufacturing and engineering issue. I thought that a Harley is a Harley (apparently not, because the difference from the CDN vs. USA version is simply the speedometer and nothing else). How are we supposed to ride a broken motorcycle to the USA? Why can't Deeley, as an exclusive distributor, take care of their customers? Where else are we supposed to turn to?

I bought a new Street Bob in 2007. The paint on fuel tank was flawed; it was replaced with a new tank in service dept. The fuel line connected to motor was not crimped properly by service tech when new tank was installed, as documented by 51 year mechanic upon inspection after the accident. Epi did not shut down when bike was laid on its side causing gas to spray on me while I was pinned under it.

Two weeks after the tank was replaced, I took a low speed spill. The bike pinned me down and sprayed gas everywhere including soaking me, then exploded nearly burning me to death. I got 3rd degree burns over 30% of my body, lost another 40 percent of my skin for grafting surgery. I was in a coma for 3 weeks, spent 3 more weeks in rehab learning to walk again. I am going to wound care having thousands of staples dug out of graft sites. I spent the next 2 months in part regaining movement of right arm, stretching and ripping graft sites. Now, I suffer severe pain and nerve damage on over 60% of my body.

I am badly scared and disfigured to the point that I can't take my shirt off. I have parts from burning until I passed out. I have panic attacks from the smell of gasoline and have horrid nightmares of being on fire. I was unable to work for a year. I lost everything I owned. Now I am unable to do the job I have been doing over 20 years. No one will hire me because of liability of my injuries. The recovery agent found a way to take possesion of the bike while I was heavily medicated in recovery. The lawyer I retained did nothing to stop this from happening. On the very few times I could catch him to ask what was happening, he said he had it under control, "nothing to worry about", which was a lie because he was in France.

In short, their mistake has cost me everything but my life, if you can call what I now have a life. There is no quality in it at all, only unbelievable pain and suffering. The statements in my possesion prove without doubt the recovery agent lied about everything except his name. I would give his name, but would surely get in trouble. My lawyer has dragged this out almost to the deadline and has all the proof to show who is at fault, but has done nothing. Many people got well paid at my expense.

I am in desperate need of an honorable attorney to help me with this matter. This should be an easy case to win. My last attorney wanted to go after Harley Davidson. It is not their fault.

I need someone to go after the dealer where the gas tank was replaced and fuel line not correctly attached.

I have been waiting on a part for my 01 Sportster for six weeks now. Why is it taking so long, is it coming from China?

I had an accident with my 2006 Harley Davidson Electra Glide Classic on May 28, 2010. I took it to Santa Maria HD on June 1, 2010 to get an estimate on repairs. I contacted my insurance company also and they in turn contacted Santa Maria HD. The insurance adjuster went to the Harley dealer the next day to do their estimate on the bike. They had to wait for the dealership to do their estimate. Santa Maria HD never did the estimate until June 24, 2010 when they contacted the insurance company so they could go back to HD dealer to get their estimate. The insurance claim was approved but Santa Maria HD would not order the parts until the insurance company issued them a check. The bike is a police bike and had custom paint so I was informed that it would take at least 4 to 6 weeks to get the paint ordered. This is in addition to it taking the dealership 23 days to do the estimate and another week or so for the insurance company to issue the check.

It has now been almost 4 months and the dealership informed me that Milwaukee HD has not gotten the painted parts to them as yet. Santa Maria HD told me that Milwaukee HD messed up the paint job and had to redo the paint on the front fender. They have no idea when I can expect my bike back. I am making my payments on this bike and paying my insurance payments and paid for new tags but I have no idea when I will be getting my bike back. I am from TN and have no idea when I will be able to go back home as I cannot leave California without my bike. I am very disappointed with Santa Maria HD. When I need the work done on my motorcycle in TN after an accident, I was told it would take 6 weeks for the new painted parts and I got my bike back from that dealership within the time frame that they promised. I cannot even get a timeframe for completion from Santa Maria HD. They are costing me a lot of money in addition to time lost riding my motorcycle. I have been in CA for 4 months and have not been able to ride as yet. I would never recommend Santa Maria Harley Davidson.

I took my 2001 HD Road King in for extended warranty work due to engine noise that it has had since I purchased it. They kept the bike 49 days and told me (after I took it to a Harley expert shop but not a dealership) the engine bar was loose; however, the internal engine noise is still evident. When we purchased the bike we were told it had the engine "completely redone," but when they called to tell us there is nothing wrong. They claimed that nothing was ever done to the engine. I have lost use of the machine for the entire Wyoming limited riding season. I still have a bike with an internal engine noise which I am afraid to ride for fear it will fail completely and let me sit, probably in some remote area of the state.

I purchased, in good faith, a new 2010 Harley-Davidson Electra Glide Ultra Limited from Prestige Harley-Davidson that was located at 205 North Route 9W, Congers, New York, 10920. At the same time, I purchased a 5year manufacturers extended service plan for the motorcycle through Prestige Harley-Davidson for $999 plus tax. I have all copies of the paperwork involved.

Prestige Harley-Davidson was supposed to submit the warranty contract, along with the $999 plus tax, to the manufacturer of the motorcycle, Harley-Davidson. I found out a few months later that they never submitted any of the paperwork to the manufacturer and the manufacturer has no record at all of the said warranty. Having bought 3 motorcycles from this dealer previously, it never occurred to me that they would do this.

In January 2010, Prestige Harley-Davidson closed. The owners opened a new business, Prestige Custom Cycles located at 12 A West Main Street, Elmsford, New York 10523. Telephone number is 914-592-2200, fax is 914-592-2201. This business was opened in February of 2010. I have been contacting David, the counter salesperson and Melika, the clothing salesperson, who have been looking up my paperwork and attempting to get the owner, Bernard Milano, to respond to me and resolve this issue to no avail. He pointedly refuses to speak to me, reimburse me and this is totally unacceptable behavior from a businessman.

I am pissed, because I bought an HD Softail Heritage new in 5/13/2010, and I paid in cash. Today, 36 days later, I still could not use the motorcycle, because the dealer sold me a bike that they had given to a bank as a loan guarantee, thus I can not get the license plate. Now, I have been trying to contact them, and they are running away from me. They don't answer my calls.

Today, I quit, and my lawyer is going to take care of this group of thieves. All this HD advertisement about customer care, commitment to customers, is **. I am going to enroll all board of directors of the company, to make them responsible. If they try to come here to trick more people, they will be arrested upon entering the country, and will be taken to court. God bless justice. I was supposed to pay around $18,000 to get a bike, and at the end of the day, I got problems and stress! No more HD for me!

I purchased a 2006 Dyna Superglide custom, the rotor and stator blew, HD has since changed the way they manufacture that part. The bolts are now welded where they weren't before, but they refused to pay for this repair. My research shows that this is indeed a manufacturing error. There are many complaints about copper pieces coming out. They knew there was a problem and changed the way they made the part, but would not cover the cost of my repair.

It cost me $650.00 at a repair shop other than HD, who quoted me $862.00. I will never buy another HD! I feel I should be compensated and they should recall those bikes and replace the part that they know is bad!

Many times I try and use my card for things it's supposed to work for and it makes the charge but it doesn't go to the company! The money is held for a week or more and then I still have to find a way to pay the company! I've had this happen many times or it just will get declined and I'm embarrassed. This card sucks.

I own 2 Harley's. 2003 FXDL LOW RIDER and 2006 XL883R Sportster. I have had two negative experiences with Harley. 1st, my 2003 Dyna had corroded risers on delivery. It took a year and a lot of effort on my part to get this corrected under the warranty. I was promised it would be corrected at my 1st service. Poor dealer management and poor parts quality from Harley caused this. My Sportster has the master cylinder issue that was recalled for 2004 and 2005, but not for my 2006. Coincidence? I did all the repair work myself, I am a certified auto tech., and nobody at the Harley dealer informed me of this issue. I found the campaign, no. 0125 and the concern is a sticking master cylinder piston. Causes the front lever to not fully return for a good while, if at all. This leaves the stop lamp on. Dangerous!

I replaced the lever 1st. not fixed. $50.00 bucks. I bled the system 2nd. Not fixed. $23.00 bucks for fluid. I rebuilt the master cyl with Harley's kit. $36.00 bucks. FIXED. Funny that is what the campaign is all about. I contacted Harley after spending a total of 128.00 dollars. I needed snap ring pliers and a torx head I did not have, to do the repair. Harley denied any assistance on these three grounds. No.1 my cycle is not in the recall campaign. No.2 bike is over warranty by over 2 years. no.3 no assistance is offered if dealer was not involved in the repair. Why did they keep me on the customer service hotline for half an hour if this is so? I could go on, but, I was not seeking much help. a little goodwill here would have gone a long way. Harley does not agree. The point is that Harley does not care about you! The only thing I could say is that the rep. on the phone listened to my tirade and did not hang up. I filed a complaint with N.H.T.S.A. Enough said!

My husband bought a used 2005 Harley Davidson 883 Sportster. At the time of purchase, he was told there was an extended warranty on that bike until 2011, which was purchased by the previous owner, and would continue to cover the bike until 2011. The bike was brought in several times for service on the same issue, and small repairs were done and covered under the warranty. The bike now will not shift out of neutral and was brought in for service at the dealership. We are told now that the bike is no longer under warranty and we must pay for the repair.

The salesman who sold my husband the bike no longer works there and so they are unable to verify that my husband was told it had an extended warranty. We had a meeting with the manager and financial manager who told us that we would have to have the bike repaired at our cost and we were lucky to have had the extended warranty for the year that we were able to use it. They refuse to follow through with what was told to my husband at the time he purchased the bike.

I purchased a brand new 2008 Harley Davidson Dyna Street Bob. The bike started having front fork oil leaks way before my warranty expired. I have taken it to the shop 4 times for the same repair and it still has the same problem. I hired a lemon law lawyer, who was pressuring to take the cash settlement Harley Davidson offered, but I declined because I was still left with the motorcycle problem. When I take it in for the repair, the same problem arises after a couple of rides. It is obvious there is a serious problem with the bike, but they do not want to accept it. Well, Harley Davidson wanted to settle with cash but no offer to repair or buy back my bike. The lawyer did not offer any explanation; they were just pressuring me to settle. I've wasted gas to shop, the time it has spent in the shop, expenses from going back and forth, and has caused me emotional stress.

I purchased a 2010 Road King from this Dealership. The next day after delivery, there were huge ripples to the left saddlebag. Dealership will not replace it and Harley is stating this is an effect of weather. There are no stickers anywhere that states this on the saddlebags and looking at older models in the store, none of the others show these characteristics. These are fiberglass leather covered saddlebags. I don't have 60 miles on this bike and it is in the garage. There is nothing in any of my paperwork on warranties that states saddlebags are not covered under warranty. Again this bike is not 30 days old since my purchase of Jan 9th. I would like the left saddlebag replaced. I would not have purchased this bike if these defects would have been known to me. This is not an effect of weather but poor manufacturing and workmanship.

On Sept. 7, 2007, my brother, Charles Franklin McLead was driving home from a football game on his Harley Davidson, year 2000, make, FXSTB Night Train. A 17 year old male failed to stop at a stop sign and proceeded through an intersection and struck my brother. The driver claims he did not see my brother until he hit him. Since my brother's death, I have spoken to a few Harley enthusiasts and have learned that Harley Davidson sells what I call, "bare bones" motorcycles. In other words, when one purchases a motorcycle such as the Night Train model, the Harley Davidson Company provides only one headlight and one tail light. If as a consumer one desires more lights for adequate visibility, one pays extra. Almost all motorcycle deaths are caused by the other driver claiming, "I did not see the motorcycle." If this is accurate why is The Harley Davidson Company able to continue to sell motorcycles without safe and adequate lighting??

My brother was killed. After about a week on life support he was pronounced 100% brain dead and my mother along with his siblings decided to dontate his organs. How can I put a dollar amount on the emotional trauma this has caused our family? I, personally am still haunted by my brother's death and can't help but wonder had his mototcycle been equipped with effective, visible lighting, would he be alive today. My mother and I are co-independant executors of his estate. When my brother, Charles died, he had a home mortgage, credit card bills, hospital bills, (the driver that caused his death had only $25,000.00 liability insurance)and a few in store credit for furniture, washer and dryer, refrigerator, and a riding lawn mower. My mother has paid (using Charles's life insurance) the balance owed at the time of his death. (excluding his home mortgage)

My 2004 Ford F-250 Harley Davidson 6.0 started running rough a month ago at 26,000 miles. I rarely use it and thought it was a dirtly injector so I didn't take it in right away but used some injector cleaner for a few weeks. Ford said the 5 year warranty ran out Nov.1 2009. Less than a month ago. I paid $1,000 to have a new injector put in and now the truck won't run at all. They are saying the cylinders are shot and the engine needs to be replaced for $10,000. This problem most likely stems from the defective injectors that most of their 6.0 liter diesels have. Did I mention that this problem started as the warranty expired at only 26,000 miles. Ford, you need to do something about this!

The above site is were you can get people to help you fix your bikes.

http://www.nightrider.com/biketech/index.htm

the above site helps you understand your bike.

there are independant shops authorized to do warrantee repairs. they wont say Harley Davidson on theCompany/Building name. I.E. Toms Choppers.

1st) Go to online national highway saftey adminiatration.


2nd) Dont buy chrome parts, save your money to fix bike.


3rd) save paper work for all service failures.


4th) buy a shop manuel and do your own service. this is most important.


5th) EXtended warrantees asumes good shop services and no aftermarket parts,Hot rod parts void warrantees, you are on the good graces of the shop, if they have any.The harley parts book should tell you if your hot rod parts voids warrantee. More than likely anything that voids harley warantee voids extended warantee.THE ONLY THING VALID IS WHAT IS PUT IN WRITTING.


6th) share your experiencces with friends. victory , triumphs make good bikes. dont let friends be taken.


7TH) VISIT NHSTA WEB SITE ONLINE, fill out the forms and submit. this is more useful than arguing with dealer.
follow complaint proceedure in harley owners mauel.


8th) Magnuson act concerns after market parts not voiding warrantee's.check you states laws.


9th) join class action suit's- do web search , dont worry you'll find them.


10) contact your states insurance legislator/ comission. i.e. extended warantee's


11) buy tires online and at mom and pop shop. have kawasaki/honda/suzuki shops mount your tires, much cheaper.


12) make friends with people who love to ride and have harleys. Christians there are many Christian motorcycle clubs- clubs. make these friends to net work with them , they are dealing with the same problems you are!


13) there are many fine aftermarket parts providers- by net working you find out who they are.

14) American Iron Magazine has how to sections and resources to help you fix your bikes.

I purchased a 2008 Superglide May 2008. The bike has substanial rust on various components, Harley has agreed to replaced the fenders that the paint has chipperd off & rusted however they refuse to change the shocks,frame, kick stand, etc. I am still under the 2 year warranty, no less I purchased an additional plan that covers all additional componenets. The bike is now currently in the shop with a leak that we originally were lead to believe was just a gasket; however now we have been told the entire motor must be broken down. We own a 2006 Roadster that was stored in a climate control unit as well as this bike and it is in immaculate condition.

My 2006 xl 1200c Started shifting really hard. I noticed at a stop when I had the clutch lever fully pulled back the bike still wanted to move forward. I had to keep the front brake on to keep the bike from moving.

I took the bike to Redwood harley davidson as I am a long way from home. I thought maybe the oil level was incorrect so I had them check it. Feike the tech, told me I had a broken clutch spring, which is a common problem as this part is defective from the factory. He said I couldn't take the bike until it was fixed as it is a safty issue. He told me Harley makes a clutch kit that fixes this defect for $280.00 + labor and any parts that were destroyed as a result of this clutch spring failure.

I couldn't afford the kit so I had them replace the broken defective part with a new defective part + the other parts that were destroyed as a result of the broken defective part. I asked why Harley didn't have to replace the defective part as it is a safty issue. He (Feike) laughed at my question and told me thats just the way it is.

That clutch spring cost me $250.00 and a warning that since I didn't put the $280.00 kit that replaces the defective part, I will for sure have this safty issue in the future.

The hole in the factory crank pin is 3/8 of an inch off center, so the rod bearing was not getting much oil.

My father purchased a 2005 FLSTN Softail Deluxe from Bala's Harley Davidson in Mauston, Wisconsin. The bike was brand new and my father had Screaming Eagle Motor upgrades which were recommended and performed by the dealer before we took delivery of the bike. My father also, at the time of the sale, purchased a 5 year extended warranty. At no time during the purchase or installation of the motor upgrades was my father informed that these upgrades would void the Harley Davidson extended warranty.

He took delivery of the motorcycle and rode off thinking he was covered. He put 5,000 miles on the bike and gave me the motorcycle and we transferred the Harley Davidson extended warranty to my name. The bike currently has 27,000 miles on it and about a year left of the 5 year extended warranty. I have had two previous claims submitted for minor repairs which were honored.

Recently, the motor started leaking oil from the air filter area in large amounts requiring me to clean the oil off the motor every 5 miles. I took the bike in for service and when they took the motor apart, they noticed many things wrong with it requiring a motor rebuild. They called the Harley Davidson extended warranty which due to the cost of repairs, they sent out an inspector. He took photos and made out his report.

A few days later, my mechanic called them and they denied my claim and voided my warranty stating the parts in my motor are aftermarket parts and not covered. I have called the Harley Davidson dealer in Mauston, Wisconsin since they did the work and they have washed their hands of it and will not claim liability or responsibility. I have all the documentation of the work done and nowhere does it state the parts purchased or work performed will cause the purchased extended warranty to be voided.

The Harley Davidson dealer has stated the employees involved in the sale and transaction of the motor upgrades are no longer working there so they have no way of verifying what was said or done so they can't do anything about it. My father states he was never told that the work performed would void the warranty and since he is not a mechanic and has no knowledge of engines trusted in their recommendations. It is my belief that both the Bala's Harley Davidson dealership and the extended warranty service company are liable and should pay for the cost of repairs.

If this claim were to be covered, I would be liable to pay the 50 dollar deductible and that would be it. I am now at a loss and I am going to try and get a refund for the balance of what is left of the warranty, which will only be a few hundred dollars I am sure. I would prefer they honor the warranty and cover the claim.

I was charged an insufficient charge and late charge. I was persuaded to pay it by being misled. I was then charged and underpayment on the principle charge and many late charges.

I had bought a 2008 softtail screamin eagle harley with a 2 year warranty . The bike developed problems on the first tank of fule, it would stall at a traffic light then it would start poping in the throttle body and a one foot flame would shoot out of the air filter.On 9/23/08 I took my bike to harly of trenton n.j.and the first time the mechanic could not find anything wrong.os on 9/29/08 I went to pick up the motorcycle I rode it across the parking lot and it started again pop pop. tony the mechanic came over and pulled back on the throttle and a one foot fliam shot out of the air fliter , he imediatly siad put it back in the shop.they said that the would put it on a dyno test to see what was wrong.they never did.they could not fix this broblem.so I called milwaukee harley and talked to Ola and she said that this was caused by rider error.I have been riding bikes on and of road since i was 10 yrs old and NEVER had this problem. so harley could not fix this.

I told ola that I am taking my bike to R&D american cycle [east coast choppers]in tuckerton n.j. she said let me know how you make out.SO Ray d. tested the bike and came up with on only 77.01 max ph and 98.99 max torque he recomended that a power commander be in stalled with this motor.So I had him change out the exaust pipes for better sound and stile.when Ray was done the bike has 113.32 ph and a max torque of 122.72 and that is NO rider error. and ray is a certified harley mechanic.He said the fuel and air mix was wrong and the timing was wrong.it cost was 360.95 for the commander and the dyno test was 301.95 plus tax total 692.78 . and by the way this bike runs exelent and no thank to harley davidson. I think that harley sould be responsible for this bill because the should have peformed this test like they said they would.If harley did this test the would have seen this is no rider error.

So I called Ola from milwaukee and told he the results, and immediatly she responded that I just voided warranty and their is nothing she can do for me.Funny , being she never ever mentioned that this would have voided warranty.shame shame on harley because this is a 28,000 bike and harley droped the ball. So I then filed a complaint with the BBB OF milwaukee and mailed them with the results of the dyno test and a long letter.Harleys respons was that I need to put this bike back the way it was at my expense be cause it voids emission warranty.Now all the harley dealers perform the same prosess with power commanders and fuel pack and changing exaust pipes every and I mean every harley would void waranty.So I emailed BBB and told them This was a one sided story and I would like to apeal this and I got no responce so I emailed the CEO of the BBB and said that I wanted to apeal this and no responce again. Later I find out that all buisnesses of that state pay the BBB.so it is not the consumer it protects it is the buisnesses.ps the test results dont lie people do.

Where to start!?.. Okay i bought my 2007 Harley-Davidson Dyna Street Bob brand new... I drove the bike home from the dealership, they did not look over the bike before they let me ride off with it and a few miles down the road i noticed the front end was a bit wobbly i got to my house and checked the tire pressure there was barely 15lbs of air in the tires and the spokes where lose, following day i brought it to a bike shop to have the spokes tightened and trued...

A few weeks have passed and now on a 150mile round trip the front brake master cylinder develops a leak and sprayed brake fluid in my face and all down the right side of me ruining my shirt(thank goodness for safety glasses)! i went to a near by dealer and they replaced the cap and seal but was unsuccessful in stopping the leak i road home with no front brake and a rag rapped around it to stop it from spraying any more fluid on me, i called a dealer and complained about it they made an appointment and had a new master cylinder put on... a few weeks later the same problem and still leaks to this day...

i took my bike to the dealer i bought it from to complain about the leak, a loud clanking noise i was hearing from the transmission and the constant wobble i was getting at highway speeds, one of the techs took it for a ride and then did an inspection, 4 hours later he tells me There is definitely something wrong with the bike but they cant do anything about it until it breaks. at this point i have spent countless hours and gas at dealerships trying to get something done about my bike, so i finally called Harley corporate customer service they where a bit rude after i spent almost 2hrs trying to speak with some one that could help me on the phone,

finally they gave me a reference number and told me to call and make another appointment to the dealership so i did and still they did not want to do anything until my bike broke... on top of all of this every peace of metal on my bike is either rusted or corroded, keep in mind i have taken care of this bike like the manual says to, all maintenance was by the book!!... only 6,000 miles on the bike and now has been sitting for almost a year still nothing has been done and no word from Harley about any of it...

I refuse to ride it in fear of my life, i am paying $22,000 for a peace of rusted metal i cant ride, countless hours and money for gas wasted with no results on fixing my bike, depression from knowing they know the bike is messed up but wont do anything about it... What now?

Our 1997 Harely FLHTC has been stalling out and not starting up again. Then when it finally does start it back fires. We've been having the problem for years. It had a recall for the ignition switch which was done at Surbaburn Harley in Palatin. Still did not run right but would start up again. Now we can go down the road at 60 or 70 mph and it will start coughing and die. We pull off the side of the road and sometime it will start then sometimes not.

We also took it to Kagels HD in Rockford and they changed the Cam Positioning Sencor. Seemed to be ok but 500 miles later it would die. Well on our way back Kutters was open so we went in and the guy there on sunday (8-24-08) said it was a common problem from 96 to 2000 that the wiring harness goes bad. So we took the bike back up there for them to work on it and a week later went back to pick it up James said that nobody would have told us that because there was never a problem like that and the only thing they did was adjust the carburtor. Well the bike still dies.

My husband has changed the ignition mogual, cirtuit breaker, and fuel filter. Getting back to James he also told my husband that he's been the business for 17 years and knows all about the bikes and that my husband knows nothing. ( My husband is a mechanic himself) Hope you can help us get the bike up and running so we can start going places and trusting the bike will make it. Thanks for listening.

Having problem getting dealership to fix my bike. Called dealership 4 times they tell me they don't have the parts for the recall fix. Called harley-davidson info line twice they say dealership has been sent the parts needed to fix problem. Been unable to ride 2008 FLHTC for over 31days and counting H-D info said they will get to bottom of problem and call me back.that was two days ago. thank you 9/4/08 Harley Davidson Kalispel, Montana

On June 27th we made a purchase of a brand new Harley Davidson / Ultra Classic motorcycle from Mikes Famous H/D. As agreed, the new motorcycle was to be delivered at our home before our wedding anniversary which was July 4th. Upon delivery on July 1st, We pointed out several defects to the delivery person. Most important of which is a critical safety item. "An indented slice in the sidewall of the front tire".To date, Mikes Famous has declared this as safe to ride and has been documented along with several other neglected defects on my brand new motorcycle.

I spoke to the salesperson Scott, over the phone the following day July 2nd about all of my complaints, and was told to ride the bike up there and go over our complaints with Scott and the service manager Gene. I went all the way up there from Townsend DE,without my wife, only to be rejected service, and have our complaints minimized. I was told that they were very busy and they would call me with an appointment to work out details. My complaints were noted in the salesman notes and I was sent away with disgust.

Now looking back. I'm sorry we have done business with Mikes Famous. Even during the sale, Mikes Famous attempted to add freight and setup charges twice, and took it upon themselves by increasing the selling price, and trade in value by 3000.00 in the contract without ever discussing it before hand with us. We wonder if anyone else has been disrespected by Mikes and what could be done. No confidence in riding this bike safely. My wife won't get on it and this was to be our anniversary weekend plans. Mikes refused a loaner bike and declares no safety defect in this tire. We would like some satisfaction from Mikes for our inconvenience, and total disregard for our plans and safety.

I have a 2003 Road King Classic and am going on my 3rd Y Pipe (Y pipe connected to rear cylinder). After a very short period of time small cracks develop in the area of the Y, and get larger in time until the pipe needs to be replaced. I have talked with many other owners who have experienced that same failure, multiple times. I have discussed this with many Technicians and the Owner of Goe Harley Davidson in Angleton Texas. All admit this is a design defect. I asked them why Harley has not stepped up and offered a solution, like a two into two exhaust system, which eliminates the Y pipe. The only answer I received was that yes, Harley is aware of the problem but that there was so many bikes out in the market place that they were not going to step up and openly admit the problem and offer a solution. This is not the right way for Harley to handle their business and consumer loyalty.

I purchased a new motorcycle from Atlantic City Harley in 2007. I had installed front tire on new installed wheel and had to replace front tire with new one. Front wheel still has same issues, (shakes and shimmies at 20-45 miles per hour which is most city driving or 90% of riding)

Scratched rear wheel while installing new brake rotors and replaced rear wheel with a different tire off of another bike from the showroom floor keeping my original tire without consent. Installed incorrect tire, not the same as original. Replaced an original Harley Davidson tire with an after market Dunlop S D205 Radial Sportmax Touring model 200/55R17 M/G 78V.

Dealer had to send a trailer to pick up the bike the 1st time as it was not drivable from the incorrect installation of the front wheel and not having the correct spacers along with installing the front backwards and contrary to the correct rotation specified by the manufacturer which is clearly visible on both sides of the tire with rotation arrows which are supposed to be pointing forward or in the direction of the tire and the way it spins while driving.

Front rotor which was purchased and installed by the dealer makes a very loud clinking sound every time the front brakes are applied. Dealer claims this is normal.

I would like the front wheel replaced with my original wheel, and now a new tire to match as this one has already been seated to the front wheel. The rear tire replaced with the original tire and both front and rear brake rotors replaced with original rotors. I do not believe the rotors are supposed to be clanking this loud every time you brake.

I believe this dealer just tells the customer whatever they need to for them to go away, only after they have damaged the bike and need to repair it.

All in all I would rather the dealer take the parts back, and the bike back and give me a full refund of all the money I spent there to date including new exhaust pipes, air cleaner, race tuner, mirrors, foot pegs, LED brake light, chrome hardware, front head light, etc.

My 2006 Dyna has a manufacture flaw. The berring behind the clutch fails @ between 5000 and 10000 miles Then the repair done by New Symerna H.D. going by the harley manual calls for the wrong parts to be used causing an even faster failure. I was told I was basicly driving a handgriade. I asked if there was a recall and was told no. Due to "most people dont put many miles on them and the warrety runs out befor the first failuer. I filed a complaint with H.D. in Milwakie and hurd nothing. I went back to the dealer who wanted to sell me an extended warrety for $1300. for one year or trade me out of the bike up one year for $7000.

I traded to a triuph dealer for a new triumph. Then I here back for harley In Milwakie They tell me my bike was one of the dynas built between nov. of 05 and feb. of 06 and the wrong berring were used on the trans shaft. They just found out in the last few weeks that the repair manuels used at the dealers listed the wrong parts and was causing a faster failuer.They said the only safe way to fix my bike was to remove the trans and inner primary case and replace it with the 07' model which they offerd to do. Id Already traded the bike and lost aprox. $7000.

They said sorry for your luck. The dealers had no knolage of the proper fix and H.D. was not forthcoming with it due to the cost. As they told me most people dont put but 2000 miles a year on there bikes and the warrenty runs out befor theres a problem. I spoke with costomer sevice man at H.D. Rusty doyle 414 343 4121 the infomation cane from their engineering dept.The man who fixed my bike at New Symerna H.D. was contactedby H.D. Milwakie and told not to use that parts list for that repair anymore. This invoves four months or more of production and the 4 dealers I spoke with all were seeing these bikes come in and be repaired then fail again a short time later they sold alot of extended warrenties

We dropped Bike off at Mike's Famous on Thur. evening after making an appointment for a Friday morning 10,000mile check-up. We waited most of the day to hear from someone, no one called. At 4:30 I called and would told no one was in service. 3rd day, called service to check on status. We were told nothing had been done. On Mon, I spoke to Mac, he said he to wait for Keith to call the warranty dept to see if our wheel was still covered under warranty. I asked Mac why he didn't just order the wheel it was needed, but he reply, they do not do it way. On Tues no courteous call to let us what was going on. Called Keith and he said the wheel had to order and was approved under warranty; but the service was started. We were told 7-10 days. We did get a call to ask if we wanted sent overnight. I told that to Mac. He just talked me around in circles. At this point our bike has been up on a rack for over ten days. My next call was to Roady, he said he would take care of the matter and see what the problem was. The result of that call was simply that Mac had traced the shipment and it would be a couple of days.

On Sept 10, I received a call telling me that the Bike would be finished Wen., instead of Tuesday as told by Mac on the friday prior. In addition, the bike had not been looked at all. Mac proceeds to tell me that the tire is below Harley's standards. I was quoted an approx. 585 for 10,000 check, and 400 for the tire. (Which was the same price as the new one).

I had to call my husband and give him the news. He informed Mike's Famous to get the Bike safe, we would get on Tues. Never during the 19 days were we offer a user bike, clear explanations etc. I contacted customer service for Harley. I was told they were all independent of each other, but she see what the problem was. Please advise if you will, is this good faith service?

I purchased a new 2007 harley davidson street glide motorcycle. I financed it for over $25000= which included some chrome upgrades and service, after waiting over a month for the parts to come into the dealer, I was encouraged to bring my bike back in after for my 1,000 mile service which was suppose to be included in the $25,000+ I had finaced. I left my bike and was told it would be ready later that same day. I waited until the day and was then told again that not all of the parts could be put on the model and that the service department wouldn't put a particular part on because they didn't want to be responsible for possible damage to the fender should they make a mistake. I called the next day to see if my bike was ready, and I was told that they had decidedto put some complimentry pieces (hand grips, and foot boards) on my bike for the trouble. I had niether paid for them nor authorized them. But when I went to pick up the bike, I was informed that the parts that I had paid for in the $25,000 would not be put on my bike, but I could pay for the other parts($400)no service charge. I could leave one hundred dollars as a deposit.

Also I was now told by the finance dept.that the service that I had purchased was different from the scheduled maintance so an additional charge $200 plus was for the 1,000 mile service I had been told was free. I spoke with the GM of the dealership, He attempted to correct the problem by taking the $100 dollar deposit, and applying it to another purchase of the service plan, I could come in on another day and he would try to have the Fender chrome put on my Bike, yet the other pieces could not be put on that model, the service exchange for the pieces I didn't authorize would offset the missing pieces. Yet the other pieces were something I would easily be able to put on myself without a $90 dollar per hour service charge. I have another scheduled service with them before I can switch to another dealership.

On June 21 2007, while on vacation I was involved in a highway accident on a rented motorcycle from Gary Bang Harley Davidson in Atascadero California . I opted for the only supplimental insurance available which I later discovered did not cover vehicle damage. This is after I was required to leave a $2000 damage deposit on my bank card. Since July 2006 I have been receiving collection calls from Allied Interstate, who represents Empire Fire & Marine, apparently GBHDs insurance underwriter. Even though I have the proper license and credentials for motorcycle riding in Florida I no longer own a bike, and no longer carry full time motorcycle insurance. Also, after contacting my State Farm agent, I was informed Gary Bang Harley, at the time, did not carry the proper rental insurance. Upon researching my available options I discovered temporary motorcycle insurance is not available to Florida policy holders.

In Dec 2006 I brought my 2005 Harley Davidson Motorcycle to a dealership in Auburn, CA. for a schedual service. The technician informed me that I had a leak in my fuel line inside the gas tank and that it directly affected the gas to the fuel injection and running of the motorcycle. That the motorcycle could just stop running. What he also said was that this was a problem known by the Harley Davidson manufacturing plant and had now been corrected but needed to be repaired. The problem was that as gas is put into the tank after time, in this case 6 months to 2 years a hole wears into the line, it was corrected by installing shortend lines. The complaint is that the cost was some $240.00 for something that the manufacturer knew to be faulty and he showed me that just at his dealership some 7 to 10 bikes had been done that week alone. When you add this up across the country that is some serious money that the consumer is spending. Cars are recalled, why not bikes. I think this stuff has flown under the radar long enough. Thank you for your time

I waited a year for a 2006 Dyna-Wide Glide from Harley-Davidson. Since finally getting one in it has had 3 recalls for very different but dangerous defects. First there was a transmission recall. (Showing a faulty neutral light.) Secondly there was a Battery cover recall. (Causing fires.) Last but not least, there is now a handle-bar recall. (New design was very weak and handle bars were breaking and causing accidents!) I would like to know my rights about getting my money back. I have been defrauded time and money...

In May, 2006 I purchased a new Harley Davidson 883R Sportster motorcycle. Since the day of delivery the vehicle has had an ongoing backfire that the dealership cannot or is not able to correct. The backfiring issue occures when throttling off of idle. On occasion, the backfire will cause the engine to stall and stop running. This has occured regularly and in one instance the dead engine caused me to be stopped at a busy traffic light controlled intersection with traffic bearing down on me and my stopped vehicle. I was fortunate enough to have the wit to engage the starter, start the vehicle and avoid a rear end collision wich surely would have resulted in injury or deathw. I have taken the vehicle to two different dealerships on four different occsions to have this condition corrected and been told''they all do it''. If this is the case the longer the manufacturer, Harley Davidson, ignores the problem the outcome of such an event will surely be bodily injury of some degree.

The brand new motorcycle we purchased on 4/5/06 from Harley Davidson dealer is defective. It was spraying hot oil from the very first day we got the bike and the oil discharges became stronger. We returned the bike on 4/16/06 to the dealer. The dealer said that they will repair the bike. We are paying for the price of a brand new bike not a repaired bike, we want the bike replaced with a new one, but the dealer said they cannot do that. This is very disappointing, we chose to buy a brand new expensive bike and we expect to get a bike without defect and passed quality control, instead were given a broken bike, a defective bike, a defect which was visible during day 1. Obviously, the bike was not tested before it was given to us. The dealer does not want to replace it.

My motorcycle was brought to engage in a specific list of repairs and service items upon which an estimate was requested. Upon continually calling and checking on status and requesting information regarding the requested repairs, work was completed without final authorization and the work was performed inadequately. Attempted to resolve issue with owner, but he not only feels nothing was done wrong, but he feels there was no need to even attempt to discuss my issues nor make any attempt to address the problems at hand. His answer to providing an estimate is that it is not necessary and he feels there is no possibility of any fault by him or his staff.

Recieved call to pick up motorcycle, drove there on Monday. Brian Law manager said repair shop was closed; however, Brian said that I could see my bike - and I could get it out in two hours. Right away I noticed the scratch & dent on tank and on fender. I told Brian that it wasn't there when I left the motorcycle. I was told to come back Tuesday and talk with service manager, Tom Donatelli and he would take care of it. Tuesday I returned and first talked to his assistant. She agreed it wasn't there before; but said that she had good news and bad news. They would fix the scratch on fender; but, not the tank. Their reason for not fixing the tank was it wasn't a factory Harley part. I then asked to talk to the manager, Tom again to discuss further. Tom then told me that they were not going to cover any of it and I could go and F___ myself. Before all of this happened my plans were to have OC Harley sell my bike on consignment or trade in to purchase a new $25,000 + Harley with them. Now that will never happen at either of their stores.

Before we moved overseas from Georgia me and my husband had purchased a Harley Davidson Power Wheels we did not open it until we moved here,I was dissapointed to find out that I spent all this money on this power wheels to find out I am missing all the stuff that holds on the front wheel,so due to this my child has not beeen able to ride it and it has been sitting in our garage for a while now,I was wondering if there was someone or a company I could get in contact with so they will be able to send me the parts.Thank you for your time.

In December of 2000, I purchased a new, 2001, Harley-Davidson FLSTCI, I paid $19,400 for this motorcycle.

In August of 2004, I noticed an unusual noise coming from the engine. On 8/28/2004, I took the motorcycle to Dillon Brothers Harley-Davidson, Omaha, Nebraska, (402) 289-5556, to have the noise investigated. On 9/1/2004, I received a telephone call from Dillon Brothers H-D, saying that the engine was worn out and recommending that a remanufactured engine be installed on my motorcycle. Price is about $4,000 for this.

On 9/1/2004, I called Harley-Davidson customer service and spoke to a CSR named Phillip, (contact number 205119). I told Phillip that I was extremely unhappy about the failure of the motorcycles engine and asked if H-D would help with the cost of replacement. He said that he would contact Dillon Brothers H-D and call me back.

On 9/3/2004, the H-D CSR Phillip left me a message saying that, because of the mileage and the length of time out of warranty, Harley-Davidson will not be able to participate in providing any financial coverage for the repair. This is an unacceptable answer. Any reasonable person would recognize that the engine on my motorcycle failed at less than half of its normal life span.

On 9/5/2004 I mailed a letter to Harley-Davidson customer service that outlined the problem. Included were copies of all of the service documentation for the motorcycle.

On 9/7/2004 I called H-D customer service to elevate the issue and spoke to a CSR named Cindy. She refused to pass me to her manager and said that there would be no help forthcoming. She said she would have her manager contact me. No one has contacted me yet.

On 9/10/2004 I called H-D customer service to elevate the issue and spoke to a CSR named Kate. She said that she would have her manager contact me. No one has contacted me yet.

The motorcycles odometer reads 43,001 miles. All of the recommended service intervals and procedures have been met or exceeded. The engine oil and oil filter has been changed at approximately every 2,500 miles. The schedule in the owners manual only calls for oil and filter changes at every 5,000 miles. Harley-Davidson dealers have performed most of the service procedures, which I have documentation for.

I am trying to get Harley-Davidson Motor Company to pay for half of the cost of the engine replacement.

Upon reviewing conract, I believed the maintance plan priced at $2399 plus finance charges of 6.49 was extreme. At the time of signing the contract I was not told it was optional. The maintance plan along with the extended warranty was automatically included without being offered or saying it was optional. When asked about the plan Ian Sickelman (customer service mananger) made it seem part of the warranty. I called Ian and asked for it to be removed from the contract or I would return the bike. Ian became irritated and used statements "you purchased it, it's yours you can return it" "whatever", he did not give a satisfactory explaination. I spoke with Chris who raised his voice and chucked between comments not taking the matter seriously in my opinon. He also said if we take the maintance plan off, your monthly payment will remain the same, I said that's fine, he said it was not up to him.

When taking the bike back, Ian passed me in the hallway and would not make eye contact or acknowledge my presence again stated "whatever". He did not take the time to sit me down and ocme to a resolution of the situation. (my brother was a witness to this).

Again I spoke with Chris and was told the Gerneral Manager will contact me on Thursday. I phoned on Friday after no response, spoke with Jim Robinson (department manager) who was calm explained more on the plan which at this time I was wiling to take back the bike until he said "just live with it"(meaning the price and contract). If no payments are made the company will repossess the bike and I should take it and enjoy the ride for 90 days until the bike is taken away.

I finally go a hold of Bill Nash that restated everything I heard before with a raised voice (not quite yelling but to me it was the same) including "enjoying the ride for 90 days until it is repossessed".

I never received this certificate, and they will not refund me because they claim that if you don't have the certificate they mailed(which they didn't), you can't get your refund.

I think this is a "scam the company is pulling. who remembers to look for a certificate that is to be mailed to you after 60 days? Who is going to remember that?

I think they no that their bikes will not have any warranty problems, and they can offer a full refund after 3 years if you don't use it. Knowing they won't send you a certificate, thus not being able to collect.

I never used my warranty, never received a refund check! They no I had an contract, they no I never used the warranty, and they no I never received a refund, so what is the problem??