Goodyear Auto Service Center

Complete Engine Failure - I took my 2004 Ford Explorer in for a simple oil change (Saturday). I called before I went to ask if there was a wait. I was told they were not busy and would have me in & out. I was there for over an hour. It went from 1 employee to several employees doing 1 oil change. I drove it home (~3miles). I did not drive it for the remainder of the weekend due to rain. I went to start the vehicle to go to work on Monday morning and there was a small explosion and the engine began to knock. I immediately turned the ignition off and called Goodyear to advise them of what had happened. They said to call their (800#) and they would have it towed back to them at no cost to me so they could have someone check it out (didn't happen).

Goodyear called me back to say sorry, but they didn't have the service available any longer. So if I could get the vehicle to them on my own, they would gladly appreciate it. I happen to have roadside; so I called my insurance company & they said they would have someone out to get the truck within 1 hour. In the meantime, Goodyear called to say they were sending a technician out to look under the hood & see if it was a quick fix. The tech pulled the oil stick out & could not tell if there was any oil in it!? And, neither could I. He then said it would need to go on a lift & he would let his boss know when he got back to Goodyear. I got a phone call from Goodyear just as the tow truck pulled off to take my truck to them.

Goodyear stated, "The tech said you have an engine problem & we can't help you with that." I explained that nothing was wrong with the engine before they did the oil change. The employee then stated that he called his Regional Manager & was advised that sometimes these things happen when you have a bad filter. So, they wanted to do another oil change on it to make sure - I agreed. They did the oil change & the engine remained the same. The employee then stated that he had to wait for his boss to get back to him as far as how to handle the situation. He stated it would be a few hours or maybe the rest of the day. He asked that I leave the vehicle & said he would give me a call in a few hours - I agreed. I was called around 5pm & was advised that they were not able to get an experienced tech in that day due to being short-staffed & that they would do it first thing in the morning - I agreed.

I got a phone call the next day around noon to advise that they had towed my vehicle to another location/Goodyear and put on a lift. They did a diagnostic test & also put a scope down in the engine to find that the connecting rod on the third cylinder of the engine was blown and I now needed to replace the entire engine. I called the Regional Manager for Goodyear & he advised the same thing. I had the vehicle towed to my own personal mechanic for an assessment. He stated he would file a claim with their corporate office. I have been going back and forth with corporate for days now. They sent a so-called claims examiner out to my mechanic and looked under the hood and took a few photos. They called me days later to say that they didn't see any leaks in the engine & as far as they could see, they did nothing wrong.

I have been in contact with a very rude woman that represents Goodyear to state that they were not able to see inside the engine because my mechanic never took the engine apart or drop a pan in the engine as he said he did. They are accusing me and the mechanic of lying to Goodyear. I am so angry that I do not know what to do. I am researching my options: hire an attorney vs. go to small claims court. I have gotten quotes for new vs. rebuilt engines. Or, just cutting my losses & taking the money to put down on a new vehicle. I have just paid my current truck off about 3 to 4months ago and was not due to pay it off until December 2012. I have given the retail & wholesale values for the truck. So, I know with the exception of the engine, the truck is in decent condition. I am going to let everyone know not to go to Goodyear Tires, every chance I get.

I understand mistakes happen. All I am asking is for them to own up to their mistake and fix it. I am a mother of 3 young girls, I work everyday, I pay taxes, I am a middle-class law-abiding citizen. I will not allow such a large well-known company such as Goodyear Tires to give such poor customer service & take complete advantage of everyday people like myself.

I went to Goodyear in New London, Ct to get an oil change. They changed my oil; everything was fine. All of a sudden, there was a clunky noise near my engine and my temp gauge started going up. I went to get another oil change at another garage the next time my oil was due and to my surprise, the new garage said, "We can't change your oil, your dipstick is completely broken off and whoever changed your oil left the broken dipstick in the oil tube and put the broken cap back on." I'm in a rage because I had to pay 200 dollars to a new garage for them to drop the oil pan, and get the broken oil dipstick out, change my oil and buy me a brand new dipstick. My car is not old and they said the broken dipstick should not have been broken!

Thanks to Goodyear, I spent 200 dollars I don't have. On top of it, I am in complete outrage because whoever changed my oil, was obviously inexperienced, broke my dipstick from the top up, put the top of the broken dipstick back on the car, left the broken dipstick in there for me to drive around clinking around and overheating my engine and didn't have the nerve to tell me they broke my dipstick and let me drive around like that! It cost me 200 dollars to fix. I will be sending Goodyear this bill. Never go to Goodyear. Shame on them. Good thing I have the oil change receipt.

I have purchased four tires from Goodyear and I was a regular customer there. I always received excellent customer service. However, it has now changed hands and I have had the worst experience ever!

I brought my car in on my day off from work to have my tire repaired. I had a woman ahead of me and two men walked in after me. The service agent asked me what I needed and I told him my tire needed to be repaired. He said, "Ok, I'll get to it in a minute," and started talking to the two men behind me and helped them instead. Another service agent asked if I was being helped and I said I thought I was, but he helped the other customers that came in after me. Even the woman next to me said, "I thought she was being helped, too, but the guy walked away from her." That to me wasn't a big deal. But what made it worse was that the agent got real nasty. He said he's new. I said nicely, "Maybe I should go elsewhere to have my tire repaired if you do not want my business." He looked up my information and saw I have been a customer for many years and that I purchased my tires from them and that two of them were under warranty.

Again, he repeated that the other guy was new and said, "Maybe you should go elsewhere because I cant' get to you today - maybe tomorrow and it is what it is!" Well, I needed my tire fixed and it was under the warranty, so I went back the next day. When I spoke to this man again, there was no greeting. No good afternoon or how are you, but only, "Are you willing to be patient with me now?" I smiled and said, "I wasn't upset with you. I was upset with the other agent." Again, he repeated, "He's new and it is what it is. Now, don't you feel bad!" I said, "No!" Again, I smiled. He then bent over and said, "So what do you want me to do?" In other words, kiss his **. Well, I left my car and picked it up after work. The tire was fixed, but I had an additional 25 miles on and I could see my gas was lower than when I left the car. Again, when I walked in he didn't have anything nice to say. Only a very smug remark, "Did you have a nice day!" I said, "Yes, I did."

I will never go back to McGee Goodyear. Many of my co-workers have had bad experiences with them - grease on the seats, stirring wheel, doors, radio on high, seats pulled way back, etc. With all the complaints that I see, how is Goodyear still in business? I am in customer service and I never treated any of my customers like that. For one, I would have been fired on the spot! You lost a lot of customers, McGee!

It is now 4 days later and I have yet to receive a response on how Goodyear was going to take corrective action. As a reminder, I had my son take his Infiniti into the Bruce Sher Goodyear store at Warm Springs & Eastern in Las Vegas to have new coils installed. The store did the installation and the car ran substantially better when the work was completed.

In February, my son needed to renew his registration which requires a smog test. The car failed the smog test and the diagnostics performed pointed to the new coils as being the cause. My son took the car back to the Bruce Sher Manager who made some lame comment that he had advised my son and I that this was a potential. That is a total fabrication/lie or whatever you want to call it. Why would I have spent over $1200 knowing in a few months my son would not be able to renew his registration.

The guy then apparently told my son it would take thousands more to make the car right. He is now driving on expired tags as the temporary permit extension has expired. I advised previously that I am out of the country. I further advised I would arrange for pickets at the store, pay for publications in local papers and call the Consumer Alert investigators at all the local TV stations to bring this injustice to public light. Your deadline has passed.

As I understand business and workdays, etc., I will give Goodyear a few more days before I and my son do as I have advised above. On Friday, March 16, 2011, there will be pickets on the sidewalk and street outside the subject shop. On the same date my son will have a message to take to the newspapers as well as the television stations. We will not allow Goodyear to get away with this.

I am disappointed by Goodyear's response on this issue and growing more so each day. This is not how Goodyear advertises its treatment of loyal customers. Although I am sure losing me as a customer will not hurt Goodyear in the least. However, it will hurt when I get the word of this treatment out to thousands.

I took my 2007 jeep wrangler to Goodyear because of a violent shake in the front end. They told me they have to replace the steering damper and track bar for $538. 10 days later, the shake was back and I took it back to them. They said the steering damper was leaking again and replaced it under warranty. I took freeway home and the shake was still there.

I call them and was told to call in morning, which I did. I was told for 3 days that the manager was either out of shop or on the phone and I would get a call back. Finally, I threatened them with going to corporate and any consumer group that would listen and received a phone call from him within 10 minutes. He told me to bring car back and he would change tie rod ends for no charge.

I took it to him on Friday, 3/2. I was then told he needed to order a sleeve to bring it back Monday, the 5th. I got a call about 3pm on 6th. He was dropping car off to me and it was all set. I asked him if he took it on freeway to test it and was told he did. I left work at 4pm and headed for freeway and guess what, violent shake again at 55mph. Oh, and he told me he would be leaving work at 3:30pm so I wouldn't be able to get a hold of him today. $538.00 later and I still have the same problem as before.

I had a 9:00 am appointment and dropped my car off. I asked if they would be finished by 11:00 am and they told me they would be. I returned to pick my car up at 12:00 noon and my car was sill in the spot where I parked it. I went in and asked if my car was ready and he started looking for the paper work. I told him that my appointment was for nine and he told me they were busy and had not gotten to it. They did not call to let me know what was going on. This is very unprofessional and makes me question the quality of work that is done. This is the second time this has happened to me the other time it took approximately 4 hours for an oil change that I had an appointment for.

This is the Goodyear located on US 127 S in Frankfort, Ky. I have been a customer for five or six years but I think I am going to look for another auto service center that is more reliable. This type of service is totally unacceptable and unprofessional and they just blow it off like it is no big deal. I know if you lose my business it will not hurt your company, but things like this should not happen and just be blown off.

I just spent $400 and got an advice to open up a Goodyear Credit Car. I paid $359 on 2 new tires for my 1969 Camaro. When I called today about butting a valve cover gaskets on my motor, Larry said they would not do this on my High Performance Engine. Do not sell me one thing and say you will do another. I will pay this bill but I will then never do business with Goodyear again, not at Grayson Georgia and not with Larry.

There's a new manager at the Good Year in Golden, CO. I've taken my cars to this service center for 20 years and have always been happy with their service. I had a new radiator installed in my Honda 2 years prior to my visit to Good Year. I came into Good Year because I was leaking radiator fluid. Good Year stated to me that I needed a new radiator and added the usual maintenance items that needed fixing.

The maintenance items, I explained, had already been addressed and please just fix the problem. They charged me $888 dollars for a radiator and when I picked the car up, I asked the manager to explain to me what in the radiator was broken because it was new. Long story short, he couldn't. I also said that this was an expensive radiator. Two days later my car broke down again, leaking anti-freeze. My water pump was broken but I didn't know this at the time.

I called Good Year because I was now stuck on the road. They asked me to take it somewhere else to fix and that their work wasn't the issue. I did just that. I went to the place that installed the new radiator in the first place to see if it had a warranty. They asked me for the receipt from good year. I called good year and asked them to fax a copy to this mechanic. When they asked me why, I told them that the mechanic thinks I was over charged. The good year manager didn't send the receipt right away and I was forced to call back.

He explained to me that he realized I was over charged by $243. When all was said and done, the mechanic called the manager at good year and asked him if he misdiagnosed the repair and asked for the old radiator back (this was a 2 day span between good years fix and the next breakdown). Good year said they threw the old radiator out and it could have been misdiagnosed.

In other words, they charged (over charged) me for a repair, it wasn't the correct repair, and the old radiator was gone. In the interim, good year did not help me (no tow service or car rental assistance), nor did they care to address why this second break down occurred. I called other shops looking for a supervisor and they all seem to protect each other. Further, the new mechanic felt good year had given me the run around because when he called them directly they appeared not to care that they may have misdiagnosed the problem.

I had a baby with me in the car when it broke down, and I resent good year in every way. I have to work and I've now spent 3 days getting in and out of a car rental twice, towing my car twice and having this repaired twice (not by good year).When I called the corporate office, they did not write up the complaint and they felt the matter was taken care of. I waited on the phone with corporate for 20 minutes before I hung up. They did not call me back. I won't go back to good year. I won't have my car repaired there anymore.

I will also tell everyone I know about what happened so that they know not to go there. There are better mechanics out there Good Years warranties are not honored. Advice to good year : 1) when a customer asks you to explain a repair, do it 2) be prepared to show the customer, who clearly asked you to show her what the repair was, to bring out the old part 3) have towing available 4) honor your warranties 5) call and assist with a car rental 6) be honest and stop over charging 7) diagnose the problem instead of fixing any problem 8) Have some kind of customer complaint resolve 9) care about the customer and their welfare 10) be helpful.

I took my car in to the Kapolei Goodyear on Saturday, February 4, 2012 around 9am. I had a nail in my tire and requested to have my tire repaired. The sales rep that helped me, Whitney, was not very accommodating nor friendly towards me. She did not smile and had an attitude about her that I did not care for.

Being a woman, I feel that going to auto repair shops, the mechanics or people who work there will take advantage of me because I am a woman and don't know anything about cars. So, with another female working there, I would expect her to be more accommodating and friendly towards me being that we're both of the same gender. She rolled her eyes at me and didn't give a care in the world. When my vehicle was ready for pick up, I asked what was done to my vehicle, and she would not give me an explanation as to what was done.

I've had experience at other repair shops where at least the mechanic or sales associate would explain what they did before I paid. Especially in this case, the nail that I ran over, was pulled out of my tire and Whitney could have said, "This was what you ran over, so we patched up the tire." I did not appreciate the service I received. This is my local Goodyear and take my vehicle for routine oil changes and would like to go where I am welcome and I feel comfortable taking my vehicle to.

I am the owner of a Mercedes Benz c280. My car wouldn't start so I took it to my local Goodyear in hopes that my car would be fixed. When I brought the car over to Goodyear, I was told that I needed a engine diagnostics and they would also fix everything that was wrong with the car. Goodyear was able to get the car to start and I was charged almost $700. It ran but after only a day, the car began to run hot and sometimes would not start. Finally, the car didn't start at all after only a few days of having the car fixed.

We pushed the car back to Goodyear only to be told that we have to pay another $70 on top of getting the car fixed. I feel like it's some type of scam to drain me out of my hardworking money. Those people at Goodyear I feel was well aware of the real problem overlooked it and charged me money to change spark plugs and a light bulb along with other minor fixes.

I'm very upset at the service and that they did not even look at the car or at least pop the hood. He looked at me and said sounds like a compressor problem. How could he know that sitting at a desk? I feel upset and it changed my whole experience at Goodyear. I don't trust the people that work there with my car and I refused to be overcharged again for car that won't even last a whole week.

I am the owner of a 2004 Ford Free Star minivan and in December 2011, I took the vehicle into my local Ford dealership service center to diagnose what turned out to be a brake problem. The technicians at the dealership told me I needed to have the brake pads replaced on all four wheels, including the rear brake rotors. They also indicated the front rotors needed maintenance as well, but said they could grind them down instead of having to replace them. I was quoted a cost of $650.00 for the repair. Believing this quote to be high, I called around to a couple of other auto repair shops, including the Goodyear Auto Service Center, located at 19424 Middlebelt, Livonia, MI 48152, in order to get comparison quotes.

This is where my problems began with Goodyear Auto Service Center. I spoke with a sales associate at the Goodyear store and he informed me they could do the same repair for $450.00. Elated with the lower quote, I took my vehicle to their store. However, a short time after I dropped off my vehicle, I received a phone call from the same sales associate who said the front brake rotors for my vehicle also had to be replaced, which would increase the repair cost to $550.00. This being still below the Ford dealership quote, I agreed to have this additional repair done. After agreeing to this, the sales associate then suggested they take apart and inspect the brake calipers to ensure there were no issues with them. I then asked how much it would cost in the event calipers needed to be replaced and the sales associate said, it would increase the total cost of the repair to $830.00. I then asked him if it were possible to have the calipers inspected and if an issue was discovered would I have the option to still decline the repair. The sales associate told me this was not possible because he said the store would incur liability if they were to put back in place defective calipers on my vehicle. So it was an all or nothing affair.

Skeptical about this explanation, I told the sales associate I would get back with him regarding a decision on the caliper portion of the repair. Immediately after getting off the phone with the Goodyear sales associate, I contacted the Ford dealership where I had originally taken my vehicle to and specifically asked if their inspection the day before revealed any issues with the brake calipers. They told me there was no problem with the calipers.

Now believing the Goodyear sales associate was simply trying to up-sell me a repair I didn't need, I called the store back and told the same sales associate not to worry about the calipers. So they then proceeded with the repair as originally agreed and I ended up picking up my minivan later the same day.

Everything seemed fine at that point. That is, until about three days ago when my wife, who regularly drives the minivan, began to notice a loud squeaking sound every time she applied the brakes. Consequently, I had my wife take the vehicle back to the Goodyear store in order to see what was wrong with the brakes since obviously the brake repair was still under warranty as they had replaced the brakes not even a month ago.

As it so happened, the same sales associate who I had dealt with happened to be working and assisted my wife. After examining the brakes the sales technician informed my wife that the squeaking sound was result of the fact the rear calipers were frozen. He also told her that he had told me back when I first brought the vehicle in for repair last month that the calipers needed to be replaced, but that I had declined the repair. He then told my wife it would now cost $575.00 in order to have the calipers replaced.

When my wife informed me of this my first thought was the repair quote of $575.00 seemed pretty high, especially when you consider the fact I just paid the store $550.00 for an entire 4-wheel brake job. One would think that this would have been taken into consideration, but obviously wasn't. Second, I was still not convinced the calipers were the problem based on what the Ford dealership had previously told me.

So instead of having the repair done, I, first, re-contacted the Ford dealership and obtained a quote to have the rear calipers replaced. They provided me a quote of only $407.14. I then contacted another auto service shop that I trust and had used on a few occasions before and they provided me a quote of only $312.00. Moreover, I explained the entire situation about the Goodyear Auto Service Center to the owner of this shop and he suggested I bring the minivan in to their facility for an independent brake examination, which is what I did.

As it turns out, this service center diagnosed the problem as not being the rear calipers, like the Goodyear sales associate had told my wife. In fact, the calipers were fine, just like the Ford dealership mechanic had said in the first place. Instead, it was found the squeaking noise was result of low-grade quality brake pads Goodyear had installed as part of the original repair.

More specifically, the brake pad they had used did not exactly fit the rear brake calipers, which I understand is a common problem with low-quality brake pads. In fact, I was told by the shop owner that it was evident the Goodyear mechanic had attempted to hammer the pad into place in an attempt to make it fit properly but was not successful. Hence, the squeaking noise.

Fortunately, the service repair shop owner was gracious enough to replace the low-grade brake pads that Goodyear had incorrectly installed on my vehicle with a better grade pad and now my vehicles brakes are operating quietly. Moreover, he only charged me for labor ($169.00), and threw in the cost of the replacement pads for free out of sympathy for my plight with Goodyear.

As should be obvious by now, I am extremely upset with the service I had received at the Goodyear Auto Service Center and feel I should be reimbursed the $169.00. I had to pay the other auto repair business to fix the original brake repair in which they had performed on my vehicle not even a month ago. In addition, I feel it was very unprofessional and unscrupulous on the part of the Goodyear sales associate to attempt to sell me an unnecessary $575.00 brake caliper repair that had nothing to do with the problem to begin with.

By the way, the owner of the shop who had corrected the repair had informed me that the Goodyear Auto Service Center store I had taken it to had been in trouble with the State of Michigan for charging customers for unnecessary repairs. Bottom Line: Steer clear of Goodyear Auto Service Centers, at least the one in Livonia, Michigan.

2011 Kia Sportage with 2,866 miles and 6 months old. I had Goodyear put on four new winter-rated tires and do oil change/filter. I dropped off another car to get four new tires and drove the Kia home. I got off the freeway and noticed my oil light was on! I pulled over and check dip stick, no oil. I notice oil dripping from the bottom. I called Goodyear and they told me to drive it back to them! I had it towed to the Kia Dealership and they found two oil filter gaskets. Goodyear left the old gasket with the new gasket, so it blew off and the engine ran dry. Kia replaced the oil filter and filled it with new oil and started it up, no noise!

But now the 10 years and 100,000 miles warranty is voided! I contacted Goodyear claims department and they sent out an inspector to inspect the Kia. The Goodyear claim rep told me sorry, but there is nothing they can do for me! Now we own a new car that is 6 months old with less than 3,000 miles with no warranty on the engine. We brought the Kia because there was a 10-year/100,000 miles warranty!

On December 11, 2011, I stopped by a Good Year Auto Service Center, located on 724 Kailua Road, Kailua, Hawaii 96734 for an oil change and a wheel alignment. I dropped off my 2001 Nissan Pathfinder at 1325 hr, and the service was completed at 1604 hr, and I am very happy with the assistant manager, Ms. Chloe ***. However, I'm very disappointed with the actual car maintenance. I opted for the $40.95 oil change with tire rotation instead of the regular oil change for $19.95 with a coupon due to the need for a tire rotation.

To my disappointment, when I inspected the Nissan Pathfinder after the service, the tire rotation was not touched or done. If I didn't double check the work service, I would have left the service center without a tire rotation that I already paid for! Now, I have to come back again next week for 30 minutes due to this setback. What I do not understand is the lack of attention to the service, when a customer is paying for a particular service. Had I not caught it, I would have left the service center and not have done the service I paid for. I plan on contacting Consumer Affairs and the Better Business Bureau for this lack of customer service.

My wife took our car to Goodyear on Rt. 59 in Warrenville, Illinois, to have two tires repaired that they had repaired improperly. When she came back, she showed me a long list they gave her saying that our car needed almost every type of service imaginable. The list was incredibly long. They said it needed the coolant flushed, new tires, brakes, a tune up, struts, and on and on. I maintain my cars extremely well and some of the things they said needed replacement were virtually brand new. (I will list the things they said the car needed at the end of this message.)

Unfortunately for Goodyear, I know something about cars, having worked on them my entire life. Also, the intervals they claimed for the services were far shorter than Honda's recommendations. In fact, they were 1/2 or less the mileage Honda recommends. On top of all of this, the messed up the tire repair again today. We had insisted on having the "inside" balancing weights put on and they agreed to do it but they put the external weights on again. (They can ruin aluminum wheels and, in fact, we had to replace all the wheels on our other car for that reason.)

I called Goodyear when my wife showed me the outrageous estimates and recommendations they gave her. The man I talked to was rude. I told him what the Honda service intervals were and he insisted that Honda was wrong. Both my owner's manual and the factory service manual (I buy one for every car I own) recommended service intervals that were about twice (or more) the mileage that Goodyear said were required. But the Goodyear man insisted that my owner's manual and factory service manuals were wrong.

In my opinion, this was a classic case of a car repair place hoping that the customer knew nothing about cars at all and would fall for an old scam. I will never deal with Goodyear again and I am going to warn everyone I know to avoid them like the plague. This is the type of attempted rip-off that gives car repair places such bad names.

My back left tire got punctured by a screw. The closest tire service was Good Year in Cherry Hill, NJ. At first, I received a quote of $39 to fix the tire. After they took a closer look, they stated that they would be unable to repair the tire due to placement of the screw. I was quoted $180 for a new tire. I informed them and showed proof that I had recently purchased my two front tires from Good Year in PA and that I got the pair for $200. When I asked the difference, I was told that it was a NJ thing. Are there different prices for different states? Not having much of a choice, I went with the tire replacement for $180.

My real issue is the tone and the way I was treated by the store manager (Nick **). As I remained calm through this process, he on the other hand was extremely short and very rude. I asked three times for my bill so I could get back to work. His response was that he could do nothing for me until he received the mileage and the numbers off the tires from the garage. It wasn't until the third time that I asked him that he finally left the front desk and went to back to obtain this information. It was an hour later at this point.

Long story short, I will no longer be using Good Year for tire service. And I will pass this experience onto my co-workers, family, and friends. One last thing, I am active duty Army and inquired about a military discount. I was given a form for a mail in rebate for $10 off a tire if I bought four tires. So being that I have only bought three tires at this point from Good Year, I do not receive any recognition of my military service from them, except for will recognize you if you buy four tires. This pretty much sums up my great experience with this ungrateful tire company.

I went to Goodyear Baldwinsville, NY for an oil change. I heard them in the garage talking and laughing. They said do you think he will find out what we did? I had to be somewhere so I did not have time to turn around anyway. I saw that they played with the mileage and the speed meter was not reading right. When I contacted them, I got two different stories which I have all the letters that we sent each other printed out as proof of what was said and they said, they had to get the correct mileage but the car was on the correct mileage already. Then they said they hit the button on mistake. How could that happen when you don't do the oil change in the front seat. Anyway, none of those stories add up due to the speed meter not reading right.

The guy who fixed it for me told me that they hooked the computer to my car and that's how it got all messed up and he said they don't have no right to hook up the computer during an oil change or touch any buttons. So they just didn't play with my carthey, lied about it and got rude to me about it. I have a letter from Goodyear Corp which is rude and they said it was a mistake. How do you hook up a computer to a car by mistake? And they said they where not sorry for what happened and the guy whose name is Patrick who told his boss Joseph those two different stories and they said that Patrick is not going to tell them the truth. He didn't want to get into trouble.

Of course he is going to lie, but like I say I will not gain anything from making this up and I did not know those guys in the garage. So why would I lie about what I heard and what they did and why would they give me a refund from the oil change if nothing happened? And why did they change stories. You trust these car services with your car, then play with your car and lie about it. I was forced to give one star but they don't deserve anything.

Hi, I went to your dealer in Coconut Creek, Florida--Lou Bachrodt Mazda. And after speaking with the general manager, they told me it may have been that we took a curve and it caused the car to get misaligned. It's strange that the one specific tire was evenly wear out. For me, it's more than alignment or rotation because the magnitude of the wear out is too drastic. In 35 years of owning cars, I have never seen anything like that. The car was checked and it was misaligned.

Since they did not agree to replace the tire and that this was a safety issue (my wife uses the car to transport my children), I ended up paying for the alignment and for the two new tires, even though they are less than seven months and I only applied 12,000 miles. What a way to satisfy a customer. But if that is how the Good Year warranty works, congratulations. My families' safety is first. It seems that Good Year does not see it that way.

I have been trying to get Good Year to identify the root cause for corrective action to avoid future faulty tires but they just don't want to listen. They just got stuck with the lack of alignment to justity their poor workmanship and poor quality. I am okay if they don't want to reimburse my money, but at a minimum, I would like to look into the problem before (God forbid) someone has an accident in the future.

I went in for a routine oil change. I noticed it's just taking much longer than usual. I went to the glass window to see my car and discovered 5 men under my car. My stomach dropped because I felt something had went wrong. After they noticed me watching, they scattered and a guy came to me saying that the screw in my oil pan had stripped and they did a quick fix with a rubber stopper. Fluid was leaking when they put the car down so I asked why and they said it would stop. He said I would need a new oil pan the next time I came and couldn't get a price because it was a Sunday!

My car has been running bad ever since!! If it wears over time, they should have documented that in my previous visits that it was going bad. I feel they overtightened the screw or removed it improperly. It doesn't just happen all of a sudden. I will file a law suit for damage. This car is fairly new.

I took my car in for a diagnosis to find out what was wrong with it because it was vibrating a lot. First, they told me that the cooling sensor was the problem and that I needed new tires. Three days later, the car over-heated on my way to work. The next time I took it there, they told me it needed a thermostat housing.

Thinking they have repaired my car, I picked it up and parked the car. The following day, the car would not start. The following day, they told me that the car needed a battery and finally, my car is no longer running, and I cannot get an answer as to what happened to my car.

I recently had a service rendered by Goodyear located at 6820 Old Dominion Drive McLean, VA 22101-3807, with phone number (703) 356-1005. I asked them for new tire installation, and I also bought it from them. I didn't have any problem as far as buying the tires from them is concerned.

After Goodyear changed all my tires, I noticed that it created a problem. The tire was rubbing against the walling of the car. Right the next day, I took it back to them only to be rejected and to be shown that they had no concern of the problem they had created. I have evidence that Goodyear did not provide good service and also endangered my life with the faulty balancing test and improper installation. I have been going back and forth to Goodyear and to other auto shop for a second opinion for 3 days, yet Goodyear is still not willing to help me, nor fix the damage they have caused to my car. I am contacting you help me resolve this matter. I want my tires replaced or a refund. I require to be contacted regarding this matter.

I went to Goodyear Auto at 2701 Airline Dr., Metairie, LA 70001. I have been going there for years to change my oil with no problems. I went on 9-19-11. I saw the usual manger there had quit. Two weeks earlier to this, I had my car serviced from the dealer. I had transmission fluid changed and radiator flushed and tuned up, well after they changed the oil so they said. They told me my transmission fluid was filthy and needed to be changed. I said that is not possible. He said I needed to buy a battery as it was so weak. He recommended one. I said it's not that old. Then, he said I needed a brake job, and it was metal on metal. I went straight to dealer, to CK Battery. They lied. The battery was perfect. I checked and the brakes were perfect. The transmission fluid was good. They are liars and rip offs. Please do not go there.

On Sept 16, 2011, my daughter went to the store in Mooresville, NC located at 215 Williamson Rd. She went there to have debris taken out of the bead of her tires due to a minor traffic accident. They were subsequently losing air. Immediately upon entering the main lobby, she was confronted by what some would consider a bully, even though he held the position of store manager. She was referred by a friend who works there and mentioned having talked to another employee prior to the issue with her car. He, along with two other employees, acted as though she was an idiot and even started to laugh at her by making snide remarks regarding who she needed to talk to or what "department" she needed to be in. All the while they were making her feel that she was not in the right place or talking to the right person, as he said, "you're in the front office!". It was as if they were all conspiring to belittle her and to make fun of her situation. They were being downright cocky, demeaning, obtuse and mean. She came out of the store literally in tears! After she began crying in the lobby, she felt very embarrassed and blamed it on a recent injury so as to not cause more embarrassment.

This doesn't stop here. My younger daughter was out at the car when one of the employees came out to drive the car into the garage. He was rude to her when she asked if he needed to get in the car because he hadn't at this point said anything to her. His response was "Well yeah, to fix the car". This was even after they had asked my oldest about leaving them the keys and she told them that she had to retrieve them since they were still inside the car. Furthermore, I experienced similar rudeness when I entered the lobby to pay for the work they performed. I was greeted with sarcasm when asked about signing the papers. There's something you can tell when somebody says, "Have a good day, sir!" and they don't really mean it. In summary, I, who has been in retail myself, could never imagine treating a customer in the way that we were all treated. Now, as a father, imagine how I can feel seeing my daughters become so upset from complete disrespect from those who hold a professional position. I wish to be contacted on this matter.

On 8/13/2011, I gave my Honda CRV 2002 vehicle for routine maintenance at Goodyear store. The service desk clerk suggested to perform (1) coolant flush, (2) Tune up, and (3) three-step and Fuel Induction System cleaning. The front desk clerk did not know that Honda does not recommend Fuel Induction System Cleaning. The car was given for routine maintenance and had no issues before giving to shop.

While I was waiting for the car to get ready, the service clerk approached me within an hour or two and told me that the technician broke the radiator part and would require to fix new radiator and would take long time. So he gave me a ride to my home.

In the evening, I got a call from Goodyear that they are hearing noise from the engine and car would be ready next day. In brief, the Goodyear damaged my engine (noise from the engine and vibrating while slowly lifting foot from the brakes) while fuel induction cleaning.

On 8-20-201,1 when I got the car checked through Honda dealer in Tulsa, the dealer told me that the 4th cylinder valve might be hydro locked while fuel induction cleaning by Goodyear. The 4th cylinder valve has now compression of 30 psi against 120 psi the other cylinders have. The engine is seriously damaged because of low compression in 4th valve. The car should not have fuel induction cleaned.

Goodyear installed different spark plugs from the factory recommended, they charged for the radiator that Goodyear broke. It is Goodyear's responsibility to fix my engine and bring the car to a status it was before giving to Goodyear.

I am a 65-year old woman. The manager, Kenneth ** "apparently" stole two new tires off the front of my Corvette. It took seven hours with my Corvette in the back to "balance" my tires. He had a Corvette of his own in the back. Goodyear Auto Service Center was the only place I had my Corvette and I know that it was where it could have happened. It was last year but I have had no reason to look at my tires and I just discovered it. My front tires are totally bald with less than 4,000 miles on them! The back tires are of the same age and they are still like new.

I went to get an oil change. I had a 16.95 coupon, he said my car required synthetic oil. I told him whatever the coupon is for (basically a 16.95 oil change what the coupon said).

When they were finished with my car and it was time for me to pay, the salesman rang me up for 59. I told him the coupon said 16.95. He said my car required synthetic. I said I wanted what the coupon said, he said it also says 10 off synthetic oil. I was very upset with that. I asked him whether they reset my oil settings in my car, he said yes. I went to my vehicle and my oil settings were not set nor did they issue me a reminder windshield sticker.

I went and told the salesman and he asked the technician to reset my settings and issue me a sticker. The technician did not know how to reset my car and he issued me a sticker with the wrong mileage as well as wrong month for me to return. I am very upset and will make sure action will be taken.

I will never ever return to Goodyear.

On, 7/31/2011 I called ahead to see if Goodyear was open on Sundays and if they would have a mechanic available to change the brakes on my parents car. I spoke to Justin; he said that I could come in. When I arrived I told him I would need new brakes and possible rotars. His was response was, "is that what they told you" very condisending because I'm a girl I don't know what I'm talking about. He asked if I've been there before and I said no, so he said he needed my information for a "membership card," after verbally taking my information he handed me a half sheet and asked me to fill in my social security number and sign. I was uncertain about putting my social but thought it might be a filling system for their computers. After he did a "free brake inspection" he listed several things that he thought needed to be done 2 of which I was certain about the others was just an upsale.

After I agreed to the necessary items he stated, "a good thing is you've been approved for $2500.00 line, no annual fee,..." I cut him off and said, "are you talking about credit?" he said yes and I said I did not want it. he said ok and tried to explain that even if people don't use the card they show their "membership card" anyway to get discounts then left the waiting room. I paid for the over priced items, and exactly 1 week later I receive a Goodyear credit card in the mail. I know now that it shows as an open account on my credit which does not help me, I need to buy a car soon. I work for a credit union and I know that you have to disclose information when pulling credit for an application, he never once said anything. I will also be filling a complaint with Goodyear, better business, and all three credit agencies. I work very hard to maintain my good credit and it is very upsetting knowing that someone can punch a few keys and open a credit account without full explanation. It is even more upsetting that their reps are selling it as a membership card and not explaining to their customers that they are about to pull credit.

Manager acted bothered cause he was watching tv

I called the Goodyear Service Center on the corner of Hwd Blvd. & I-95 for an oil change at approximately 9:30 AM. I was told to come around 2 PM. The same man with whom I had spoken remembered me and showed him the $16.95 coupon that brought me to his business. I drive a 4-cylinder Ford Escape. He immediately told me that this coupon doesn't apply to my vehicle. I need the $39ish oil change and he would give me $5 off. I have over 35,000 miles on my small SUV. Having had many oil changes on this and numerous other vehicles, I felt it was too much. I usually pay around $20.00 for an oil change. He told me that if I don't do the more expensive oil change, "your engine will blow up".

To his misfortune, I have raised two husbands and three sons and know too much about cars to fall for that chauvinist nonsense. I walked out of the garage, took the book out of my glove compartment and could find no warnings as he implied. I then drove to Pep Boys on Stirling Rd. in Hollywood where they honored my coupon without hesitation. Clearly, this man practiced what is known as "Bait and Switch". A practice which is both unlawful and inappropriate. That I am a female senior citizen further exacerbates the level of his immorality.

I am not sure if this is a company-owned store or otherwise. But no matter how one sees, it the reputation of GOODYEAR is on the line. It is particularly egregious in South Florida that has an extremely high number of senior retirees and senior women, in particular.

Thank you. I'll await for your reply.

Yettie **

My two sons had an appointment with a Goodyear Auto Service Center for two inspections on their 2010 vehicles. The first one, a Subaru, went in for the inspection. They came back an hour and a half later as instructed by the manager, and the car still wasn't even started. About 1 1/2 hours later, the service manager told my son he needed a new wiper blade. These blades were just installed at his last oil change because the dealership has a three-year free replacement policy and he had them put in new blades at that time. These blades were in perfect working order and they are under warranty. I am so angry that they took advantage of my son in this manner. The fact that they charged us 10 dollars is not the issue. It's the principle of the matter.

On 3/1/10, I took my Toyota Pickup in for a front end realignment because I had just purchased some new tires (from an entirely different place). I was told that I would need to have approx. $650 worth of work done before they could do the front end alignment. When I took my truck to my regular mechanic the next day, he told me he couldn't find anything wrong with the parts Goodyear wanted to replace and that I should take it somewhere else.

I had my Toyota fixed today at this service center today. I realized after I left and reviewed my bill that they overcharged me, or you could say it was price gouging. I could have bought the brake calipers for 81 dollars the dealer charged me right at 253 dollars apiece. the rotors I could have purchased for 36 dollars the service center charged me right at 97 a piece

I could have saved myself over 600 dollars if not more, in parts had If I had bought them myself.

I received a coupon for 5 dollars off of an oil change. So, I drive 15 miles away from my house to have this done. I ask when I walk in, How much for an oil change? The front counter person named John V. says, $23.99. So, I say, I have a coupon for $5.00 off. So, he gives me the paper to sign for them to do the work, and I wait for about 1.5 hours, and he calls me to the counter to say it's done.

I look at the bill and it is $27.27. I say, it should be $18.99 plus tax. I look the paper further. He charged me $3.00 for windshield wiper fluid. I say, I never asked for windshield wiper fluid, yet you charged me for it. He says, You signed the paper. I was furious. You see, because I gave them a $5.00 coupon that THEY SENT ME, they pad the loss right back by adding things you don't ask for, hoping you won't read the paperwork you signed to have the oil change done, which I unfortunately did not. I go on to tell him I feel this is incredibly deceptive and that I will never come back.

IT GETS BETTER FOLKS!! I go directly to the car wash to wash my car. Something tells me to look under the hood. Guess what, windshield wiper fluid reservoir is COMPLETELY BONE DRY. Not only did I not authorize having this done knowingly, but had to pay for it, but they NEVER DID IT.

I called them back immediately to which I spoke to their manager and told him I was contacting their district manager. I pleaded me to just talk to the front desk clerk, who I agreed to talk to (whom was condescending to begin with when I confronted him in the first place). I asked him for an explanation of why there was no windshield wiper fluid when they charged me for it, and his reply was I guess it wasn't done. He didn't offer, Hey, come back in and we'll fill it up or give your money back, just a smart mouthed person.

Well, after I am done, it will cost him a lot more than $3.00. I am contacting my local TV consumer complaint division, contacting their division manager, ripoffreports.org/com and maybe, just maybe I'll get some results. If they are doing this to me, they are doing it to everyone. I realize $3.00 isn't much, but it's the principal. I could have gone 1 block from my house to have this done, but choose them.

Oil change mechanic noted all of the tires had a single crack running completely around the tire next to the rim. Even the spare tire that had never been on the ground was cracked in same fashion.

Goodyear store manager said the tires were old and would not admit tire defective.

I believe there is an ongoing policy on behalf of my local Goodyear dealer to do regular maintenance on my fleet vehicle but not notify me (even when I ask for Inspection) when my brakes are low, so that they can charge 3 times the price for a major brake overhaul. It has happened several times to me in the last several years.

Three times the price and the inconvenience of a downed fleet vehicle. I mistrust their service.

On February 2nd, my husband took our Mazda Millenia to Goodyear Auto Service Center to have the brakes replaced. They checked out the brakes and determined that we needed new rotors, new brake pads and they would have to bleed the brakes for a grand total of $555.00! Of course we said no way. We decided to wait until the next week and take it to a Mazda Dealer. Low and behold the Dealer is charging us $89, because we only need the front brake pads replaced! Unless you have money to waste DO NOT TAKE YOUR VEHICLE TO GOODYEAR!!

I took my girlfriends car in to Goodyear for a Winter Car care service. The first thing I noticed was the technicians could not figure out how to position the jack pads under the car. The next item deals with an employee who was upset at something and was yelling and swearing and dropping the F word and didn't care about the customers hearing him. Next comes the work that was to be done. I had to remind the technician to check the transmission fluid after he told me he was done. After I got him to check that he said he was done, but he never checked any battery components or the charging system as is stated.

I was more then let down at this point but it got worse! As I was talking to the technician about the work on the car, I noticed ( t was very obvious) a 'Swastika' had been drawn on the cover for the tire balance machine. I talked to the manager on duty about these incidents and while he assured me he would 'handle' it, I doubt it and I will NEVER go back again. I will take this matter up with the local military authorities and request this business be investigated and placed off limits to the numerous military personnel in this area. This is TOTALLY UNACCEPTABLE.

I brought my car in, to have a tire repaired; when I got ready to leave I noticed an electrical wire dangling from the dash of my car. This wire was not dangling from the dash of my car before I brought it to this store. I do not drive around with wires dangling from my dash. Someone from that store busted the side panel of my dash and ripped out a wire. I do not know why they did it or exactly who did it, but I will never take my car to this auto place ever again.

I brought my care in for routine oil change and rotation of tires. Was assured that all would be taken care of in one hour. Left the service center, (at least five technicians were standing around, so they were not that busy).

Upon me coming back to pick up my 2002 Tahoe, I paided the $50.72 charge, went out to my car, and realized that the tires were not rotated although they assured me that they were. I know they were not because my husband marked the left front and left back tires before we dropped the car off for service. When I went back into the center the manager assured me that the tires were rotated.

This leads me to think now that how can I be sure that the oil change($17.95, disposal fee$1.50, and Ever-wear Best additives package $24.95) was actually completed? I have been a loyal customer of this center for over 10 years and never felt this in the past with the past managers. I feel violated as a consumer and mislead by the store manager and technicians. If they did not feel like doing the work, then they should have told me so and I would have taken my business elsewhere.