GMC Sierra

How can General Motors grasp the concept of quality?

I own a 2005 GMC Sierra 1500 Crew Cab Z71 in excellent condition. It has 114,000 miles but this is not an abused work truck. This truck has been well maintained and is used for travel and honey dos around the house.

Problem defined: It doesn't matter how well you take care of something if the product is manufactured incorrectly or with defects.

Research: I have several friends with GM products who I contacted to inquire if they were having the same problems. Three out of four (75%) of the vehicles have this problem.

Vehicles: 2004 Chevrolet 1500, 2004 GMC 1500 and 2003 Suburban.

Mileage average for all vehicles: 91,000.

Mileage average for vehicles with problem: 101,000.

Repair cost: $3000.

Replacement cost: $5000.

Parts: 75% of the repair or replacement cost.

Recommendation: GM should cover the bad parts installed from the factory and I will pay for the labor.

I have 2008 GMC Sierra 2500HD loaded bought new. This is about 3rd GMC Sierra and I'm upset it's just less than 4 years old and the left front and rear door actuator have not been working for many 6 months. I mention it to the dealer and they gave me quote to repair but it's a lot of money. Searching for the parts and I keep coming across complaints of the same problems, so should there be a recall on these actuators since they knew for the 2008. I never had a problem with my other GMC Sierra's and they were before 2008. Also, there is not any aftermarket actuators out there so I believe there might be problem with them. Just what some information on what my next step should be.

I am a life long GM consumer, even had a Chevy Silverado Ext Cab (1992) get over 498,000 trouble free (starter, water pump and alternator only replaced) miles on a 350 CID engine. My current 2008 (purchased new) GMC Sierra Quad Cab with 5.3 L has two problems I see so common on the internet I wonder why there is not a bulletin or recall.

1) Rear door lock actuators - I now have 136,000 miles on the truck, but since 35,000 miles the door locks have had problems. It has been fixed once at the dealer and the second time I was told $300 per door for my cost, so I ordered after market actuators and replaced them myself.

2) Bump in rear differential/u-joint/somewhere - the dealer could not find it but is in forums all over the web. I have raised 3 boys to all be GM consumers as well and one of them is a GM employee. I cannot believe GM has not stepped up on these two problems since they are so frequent (GM: Just read the blogs and forums. ) This is the first time in owning cars (I am 52 years old the end of this month) that I am actually considering another brand. The defects would not be so bad if GM would own up and fix them.

While driving my 2004 GMC Sierra with 48,014 miles on the odometer, the brake pedal went on the floor. Further investigation revealed that the l/f brake line burst. Closer inspection revealed all the brake lines are ready to do the same. Besides that, the frame is flaking as is the upper & lower control arms. The truck is 2wd, not used much at all (48,014 miles), not used in the winter, yet mine & thousands of other people's brake lines have rotted. GM has a responsibility to fix this problem before someone gets hurt or killed, if someone hasn't already. I called local GMC dealer and they said there is no recall and it would cost well in excess of $1500 to fix the issue.

An on-going problem with the steering column. On the day I picked up my 2004 GMC Sierra 1500, I felt a thump in the wheel. I asked the dealer to look at it and they used a grease packet authorized by GM to fix the problem. 50,000 miles later, the problem reappeared but much worse. That problem was corrected by GMC at no cost. At 94,000 miles, the problem has come back and worse again. I took it to a dealer and he indicated with a "laugh" that they will never do anything, meaning GM. The dealer gave me the 866 number and I spoke with a female named "Charlie," who began to recite the mileage as their reason for turning their eye from an apparent ongoing problem.

As I dig into this, I find that the dealers all know about this problem and GM has actually redesigned the fix. They, on an average, fix about 40-50 of these per year. Not withstanding the mileage, there was an obvious design defect and should be rectified by GM. I make it known to anyone who reads this: GM knows it was a bad design and if an accident occurs due to this, GM is at fault. GM denied any participation in the fix.

I have a 2004 GMC Sierra Event with 84,375 miles in it. While at our town dump on the 2nd of November of 2011, I proceeded from 1 drop off location to the next (as usual), when as I slightly depressed my brake pedal to slow, the pedal went right to the floor. I almost ran into another vehicle, had I not depressed my emergency brake. T here was nowhere to turn to as vehicles were everywhere. Wow! Not knowing what was wrong, I continued to the next drop off point, with virtually no brakes.

I used the E-brake again to stop. I told the dump attendant what just happened, and he said, "that's probably why you're spewing what looks like brake fluid from your left rear. Sure enough, upon inspection the line blew. I got the vehicle to the local GMC dealer. Long story short, they wanted $360 to fix the brake line. Seth, the service manager, said it looks like the rest of the lines don't have much time left either. "Not good!" I got the vehicle home, called my son who is a mechanic for a local Jeep dealer, and he fixed the last foot or so of the brake line, where it blew. He said "dad, come here". He showed me under the hood where the visible brake lines are virtually rotted, and probably ready to go.

I am partially disabled and out of work. I couldn't afford to have the dealer replace the whole brake line, let alone now having to replace all the lines! I saw online, that this is an ongoing problem. Why is there no recall on this? If I were somewhere else going even faster, this could have been bad. Why are the car companies not required to use higher quality/more corrosive resistant lines? Yes I understand that would raise the sticker price, but for a life? This is brakes on something that rolls at very high speeds. We're talking about lives here, and nothing is being done about it as far as I can see? Plus my truck is less than 7 years old, as well as all these other vehicles, and I had only 84,375 miles in it, when it happened. Recall? I've put less than 20,000 miles on this used vehicle, and I need all brake lines replaced, as all are very rusty, and ready to go. I found this problem is huge online. Check out this website **.

Brake lines are all rusted. These must be made from some substandard recycled garbage. People can get killed when these start leaking and popping under pressure. Parking brakes are useless on these due to inferior design. Obviously GM does not care because nothing has been has been done about it.

I have a 2003 GMC Sierra 2500HD 4WD king cab, completely loaded pick up truck. On my way to a job interview, traveling along at 55 mph, I was approaching a 4-way intersection and signaled to make a right turn. I touched my brake pedal and it went within an inch of the floor. I was unable to make the turn and went right through the intersection. There was still maybe 10% brake remaining and within 25 to 30 ft, I was able to come to a stop. I too was unaware of a problem with brake failure in this make & model vehicle.

In this day and age with all the warning indicators in vehicles, it is hard to believe that this can happen without any warning at all. Thank God there were no other cars involved. There should be a recall of these vehicles before someone is not so lucky.

I bought a new 2011 GMC Sierra 3500 to start a business with hauling cars. The truck only has 6,000 miles on it and has been in the shop 7 times for the same problem that the check engine light comes on and the truck goes into reduced engine power mode where you can't go over 20 miles per hour and needs to be towed to the shop. This is destroying my business and me financially, not to mention, all this stress is affecting my health.

It looks like I will soon have to close the business and file for personal bankruptcy. I am working with a lemon law attorney, but because this truck is being used for a business, it doesn't fall under lemon law; it must be warranty law. GM offered to buy the truck back but that does me no good as my credit has been damaged big time since I started the business because I can't make any money with the truck. It is always in the shop and I would not get approved for another loan now to buy another truck with.

GM also offered to settle, where I keep the truck and they will give me $5,000. I have lost well over $5,000 with this truck. Now, the truck is in the shop again and has been for 9 days now, and they keep giving me a run around every day of why they can't give the truck back to me yet because they are still trying to fix it. I am in desperate need of some help. I don't know what to do. Any advice on what I can do would be greatly appreciated. Thank you

I've owned GM cars for a long time. I consider myself a second generation GM consumer. My complaint is that my current truck, 2008 GMC sierra, is giving me issues with all the power window switch and also the door lock actuator. This is an on going problem since the first day of purchase. I've been to the dealer while the vehicle was still under warranty. But I know it's out of warranty and still have the same problems. I feel this is not fair.

I bought a 2001 GMC 3500 Serria dully from a local GM dealer. I really had a lot of respect for this dealership and I never would have thought in a million years they would do me wrong, but did I ever get a wake up call. I talked to the service manager before ever buying the truck. He told me it was in great shape. So, going on his word, I bought the truck only to find out it had busted head bolts, the power steering pump was bad, brakes were in bad shape, the belt tensioner was bad, it needed a new muffler, plug wires were rotten, plugs were old and bad, and they sold me a power train warranty that, when asked, did not cover any of the problems I now had. The dealer has really done me wrong. When asked, they tell me, well you should have driven it more, taken it out, and had it checked out. I was a great guy when buying it, now they don't know me,

I bought a new 2006 GMC Sierra 3/4T. At around 58,000 miles, the ABS kicks in at low speed. It is very dangerous! I am appalled that GM won't include all states in the recall. Why would Wisconsin not be included? I've always had a GMC truck. This will be my last! The whole brake ordeal is just one of many problems I have had. Every time you take a GM truck to the dealer, they tell me "oh that's normal". After receiving a bail out, is this how they conduct business?!

I have a GMC Sierra that has given me nothing but problems with the sunroof. It has been fixed many times, approximation 6, and now that it is out of warranty and it needs the same parts replaced again, I am told that I am out of luck. The mechanic who looked at it told me that it was made by a company called Lasko and that GMC only used for about a year because of their poor quality. They say they are American made, but their products are full of foreign plastic parts that don't hold up.

All I can say to you Ford people is that my GMC Sierra runs fine, has 90,000 miles, has had only routine maintenance done, and can still run from Ohio, cross country pass all Fords on any stretch of highway. I have sleeping disorder from all the Fords rusting as I try to sleep. I'll ry buying a GM the next time. My uncle worked for Ford 35 year and always bought GM, and he still enjoying retirement because he doesn't have to give it back to Ford for junk.

I had complete brake failure on my 2001 GMC Sierra 3500. Coming up to a crowded intersection this past weekend, I applied my brakes and the pedal went straight to the floor. I managed to veer off the road and force a downshift to avoid a collision. I would have used my emergency brake, but it is almost useless, even though that was "fixed" under a recall by GM.

So, upon inspection of my lines, I found out that the failure occurred on the line that rides the frame top to the rear. The rupture occurred in the section that passes by the fuel tank. It is truly unbelievable how corroded those lines are. They are beyond anything that could be considered "normal", looking like they're 50 years old. It seems that they have been completely exposed to the elements and in and out of a salt bath for the past 50 years. For that matter, the whole frame under there is on par with the lines. The fuel line and connectors are equally as bad. And everything will have to be replaced. How can GM ignore this obvious issue? I don't drive the truck when there is salt on the roads in the winter. I don't live near salt water. It's parked on a paved driveway. Yet, everything underneath the truck looks like it's been in a corrosive salt bath for years, including the rockers which have also been replaced.

I looked under my 2000 Escort. All the lines are almost shiny with zero signs of corrosion. And that car gets driven all winter in the road crap. I have the original lines off of my 64 Chevelle that look brand new compared to what's under this truck. I'm in complete awe at how bad the under part of this truck is. In another 5 years, I expect that the frame will completely give out or be so weakened that it will be non-roadworthy.

I bought a 2009 GMC Sierra. From the very beginning, I've had a clunking noise in my transmission as I begin to accelerate. I was told (at first) that it was my yoke. Then I was told that the factory was working on a fix. I got a call from a rep who instructed the DLR to replace the yoke.

I took my GMC Serria truck in for service. My complaint was a clunking in the rear end. The service advisor told me that there is a factory defect on my truck. The milage on my 2009 GMC has just hit 24000. There has always felt like mabe I have gear issues. I was told that there's issues with the slip yoke binding causeing this to feel the way it does. According to the service advisor that this has been a on going issues. He says that my warrant on this is a life time. I just have to keep bringing it is when I get this clunking sound for lubrication. I feel that this should be fix now!! I have a towing package and do not even feel safe to toe any thing. I check other complaint on line and found this has been going on for years. My question If you know about this why are you still selling this truck. To me that is frawed.

I own a '99 GMC Sierra, with 156K. The brake lines are extremely rusted to the point where after changeing my front brake pads and rotors today, 6/18/2011, a line failed and burst when I was applying pedal pressure after bleeding a line. It burst on the drivers side above the rear axle. All the lines are badly rusted and I may have to replace them all now. This is such an unsafe situation.

What if I was driveing and the line burst and I lost brakes, an accident and or death could have occured, maybe mine! I think GM should be held responsible for these repairs. Why couldn't they use stainless steel. Extremely dangerous situation, all '99 and above Sierra and Silverado owners should be made aware of this potentially deadly condition.

Inspection of vehicle disclosed fuel leak from fuel tank. Similar defects have been reported on various ocassions for the same year, make and model. Replacement of a new fuel tank. Fuel tank cost estimate by dealer is approximately $ 1400.00 without labor costs and environmental costs for disposal of tank and fuel. Tow truck costs $40.00. Personal transportation fees (Taxi)to residence $18.00.

I own a 1999 GMC Sierra 1500, I have a problem with my antilock brakes as i see many people have also, the antilock brakes would activate whenever i tried stopping and made the brake pedal very hard to depress, it got so bad that i had to remove the fuse for the antilock brakes.

I complained about ticking/knocking sound from engine. I have complained many times about this problem only to be told that the problem is not detrimental to the performance, reliability or durability of the engine. The noise does not have any effect on the longevity of any of the engine components.

My main concern other than the loud noise upon starting the engine is the resale value of my truck has been significantly decreased because no one would want a truck that has this defect. I have talked to Dianne Casey at GMC customer assistance 1 (800)222-1020 and she told me that GMC is not doing anything except on a case-by-case basis, stating that my truck is no longer in the manufacturer's warranty period. I told her that it was and that I have the extended warranty package. She did acknowledge that and told me that I had to contact GMBT at 1 (800)631-5990, a division of General Motors. She doubted that they would do anything.

Please refer to General Motors bulletin Document ID#816465 2001 GMC Truck GMC C Sierra. I feel that I wasn't told upon buying the truck that the value would be destroyed because of a factory defect and feel that there are grounds for a class action suit.

I have a 1999 GMC Sierra that has a constant banging noise from the rear. I asked the dealer and many other garages and was told that GM knows about this problem. It's called spring slap on the rear suspension. But in order to fix it, I have to buy a $75 piece of rubber that goes between the springs. Why do i have to pay for this? $75 is a outrage to pay for a small piece of rubber. and I have to buy 4 to fix GM's defect?

I purchased a 2002 GMC Sierra 2500HD truck with an 8.1l V-8 engine new. After 600 miles the engine began to clatter loudly on cold starts. Two dealers and GMC Customer No Service Hotline all thold me their engineers had determined the noise would have no effect on the life of the engine and it was "just a characteristic of that engine."

At 3,200 miles, I had a "check oil" light and the engine was 1 1/2 quarts low on oil. The engine has taken 1 quart every 1,600 miles ever since. I believe the engine clatter on cold starts is caused by the rings not seating properly and also is causing the oil consumption (there are no leaks).