GMC Acadia

My car referenced below is currently dead since 12/15/2011. Diagnosis showed 3 cylinders compression pressure out of 6 is 0. Then they found that the engine is sludge.

I brought the car to GMC for inspection on 9/28/2011. The car warranty expired on 9/17/2011. I have 3 questions: 1) Should the inspection procedure detect that there is a problem prior to the collapse of the motor? The car did run for almost 3000 kilometers post the inspection and prior to motor death.

2) Shouldn't GMC still fix this car and consider it still within the warranty? This is because (a) the car was inspected within 10 days of the warranty. The GMC dealer in Lebanon could not take it sooner. GMC dealer told me that they would still consider it under warranty. Also, (b) I really believe that the inspections done by the GMC dealer in Lebanon should have detected it. I cannot imagine the problem if done properly and diligently. I cannot imagine a great company such as GMC would have a bad diagnostic program. And (c) regardless of warranty, how can Acadia die after 30,600 kilometers (less than 20,000 miles), and GMC corporate people in the USA are not all over this lemon car?

I would think that the GMC engineering community would be extremely interested in this case and want to learn all about it and come out with a very conclusive conclusion. Instead, the company is allowing a bunch of crooks and bad business/service personnel operate this GMC dealership. It is such organizations that create bad reputations for their mother company, because they put maximized profitability in front of quality and customer care.

3) What can cause the death of the Acadia car within 20,000 miles? I brought the car for inspections and oil changes at 11530 kilometers and 27,651 kilometers. Please look into this and take a disciplinary action against your Lebanese GMC dealership and force them to fix the car asap. I expect great companies to act in an honorable way and to keep their customers happy and keep their reputation sky high.

Please let me know, I am anxiously waiting,

I have an Acadia GMC 2009 chassis No. **. From the mileage of 19870 Km and in 49800Km, I found that sound in the front with any bump and packet of power steering wheels and they told me that is a manufacturing defect. They replaced the packet of power steering wheels twice but it appeared again and the shock absorber they wait since the beginning too but the cost on me. Why is that? I did all the services in your agent and you can check from car history and I spent more than 150 SR in purchasing that car and 7382 SR in services in 28 months only and more than two months in agent for services. Now, I feel very bad about any GMC vehicles and it will affect your reputation here and everywhere and you will lose your customer trust. So find me a good solution please.

I am having problems with my 2011 GMC Acadia. From cosmetics to mechanical problems. Cosmetic (leather heated seats, sunroof, trim, cd player) problems since I purchased car back on 10-29-2010 and the mechanical started the beginning of April. This is the 3rd time my vehicle has been in the shop for transmission, 2 times for motor, and now its the starter. My vehicle does not drive the same and I don't feel it is safe for my family. I have been back and forth with the dealer and now I don't know what else to do. I have consulted an attorney and as willing to take that route if I need to.

I am hearing a whining/popping noise(s) in my Acadia steering. I have checked with a dealership who has said they have had several of these problems with Acadias and that it is around 1000+ dollars to address. It looks like it is all over the Acadia forum as well. That is a huge amount of money for a consumer to pay for a known issue. When are you going to recall the steering on the Acadias or how do I get GMC to cover the cost of the repairs on this known issue?

My wife and I purchased a new GMC Acadia in the beginning of 2009. Shortly after the purchase, we noticed a vibration while braking. We returned the car to the dealer in Carlsbad, CA where we were told that the rear brake rotors were warped and needed to be turned. The service department said that we had most likely caused it, even though there were only a few hundred miles on this brand new car that is driven only around town.

They turned the rotors at no charge. Not long after, I made a military move and my wife was on her own with the car. When she met up with me in NC, the car was vibrating while braking quite violently and my wife said that the problem had never really been resolved. I brought it to the nearest dealer who said the rear rotors needed to be turned again. I requested that they be replaced and they agreed and did it at no cost. Shortly after, the car began to shake quite violently while braking again. We returned the car to the dealer and they told us that the front rotors were also warped and needed to be replaced. After some research, we found that this condition with an anti-lock braking system can be very dangerous when trying to slow at highway speeds.

I contacted GMC customer service and could only get non-English speaking agents who continued to get my complaints wrong and had no answers to my inquiry of what compensation GMC can give me for putting my wife and kids in danger while driving this vehicle for over a year and a half with faulty safety equipment. It took months to get a department manager who was still a non-English speaker and was very hard to understand. GMC offered to warranty the new brakes that they just put on, big deal, or they would give me a couple of free oil changes. I told them that they should buy the unsafe vehicle back, that my wife is not comfortable driving, knowing that it was misdiagnosed on a few occasions, and to put us in a new safe car. I was told to take the oil change deal or there was no deal.

This vehicle has many, many hours in the shop for other problems as well. However, my greatest concern is that my wife and 2 kids drove around in a brand new GMC vehicle that was unsafe to drive and they misdiagnosed and did not even apologize for it. An emergency at highway speeds could have been catastrophic and deadly, and GMC's answer is to change my oil.