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Consumer Affairs


Chevy Tahoe


Consumer Complaints & Reviews

The Tahoe looks good, for those who like that kind of thing. It's not quite as bulky as the Suburban but has a lot of the same problems -- brakes, cooling system, wipers, you name it.

We purchased a Chevrolet Tahoe truck in 2005. On Monday my truck caught a fire in my driveway. My husband just got out of the vehicle and came into the house. I heard a pop outside. My husband and I went outside to see our truck go up into flames. The fire investigator was very confident that it was the electrical system. The fire occurred on the passenger side. We have not had any issues with the vehicle.

I have a 2009 Chevy Tahoe. The vehicle was in for regular maintenance in February of this year as well as acceleration while braking. There were many updates that were done to the vehicle. After a couple of days of my vehicle being in the dealership, the truck was returned to me and it still did it. I then brought the vehicle to another dealership Herb Chambers in Danvers, MA. I took the truck for a test drive with the technician for him to tell me that it was dangerous and something was wrong with the vehicle.

Well, obviously, while braking the rpm would range from 300-1000 rpm. That's unsafe! After my 2009 Chevy Tahoe being at the dealership for 3 months, they had a GM representative take the truck for a test drive to tell me that it is a normal characteristic of the vehicle. Meanwhile, the GM of Herb Chambers, the service manager and the shop foreman all told me that the vehicle was extremely dangerous and I should not be driving it. Apparently, Marcia ** does not think so.

It was then put into repurchase status, and the numbers did not match nor were they acceptable. So Marcia told my husband and I to pick up the vehicle. The vehicle was brought back to the dealership several times afterwards, but I was pushed off. No one wanted to help me. Finally two months later I drove the truck to the dealership and spoke with the GM and made him aware that it is to the point that I am going to either kill myself and family or someone else on the road. He then had me go on a test drive with the shop foreman yet again. Upon returning to the dealership, the shop foreman told the service manager, "The vehicle is extremely dangerous. She should not be driving this vehicle. We need to do something." I was put in a rental and told that they were going to get the GM rep to come back and take a look at the truck.

Upon receiving a phone call, I was told that the GM rep took it for a test drive and again said it was a normal characteristic of the vehicle and that I needed to pick up the vehicle even though it was in buy back status at this point. I refused to pick up a vehicle that I was told was extremely dangerous to be driven. But Marcia told my husband that he needed to drop off the rental; otherwise, we would be responsible for the payment. No one could understand why I was being put in an unsafe vehicle. I picked up the vehicle at Herb Chambers. After driving about 10 minutes, the check engine light came on and the vehicle stalled out. Furious, I called my husband and began screaming. He contacted Walter (General Manager Herb Chambers). Very apologetic, he said he would have it towed, etc. After about 15 minutes stranded on the side of the road, the vehicle started up again. I was able to drive it home and park it.

It was Christmas weekend and did not want to be bothered with the headache, so the truck sat until Tuesday the following week at my home. Marcia has been so rude, ignorant, non helpful, and a liar. She hangs up the phone if she doesn't like what you say. To this day my family is still driving around in an unsafe vehicle because she has not completed the repurchase of the vehicle that we are waiting for. She sent my husband an email today saying if you don't want to drive around in the truck, then find alternative transportation.

Poor customer service! So apparently Marcia could give two ** if not only my family gets killed or someone else. I will never ever purchase a GM vehicle ever again just because of Marcia. And I will make sure that none of my friends or family will purchase a GM vehicle either. This process should not take two months to complete. Apparently Marcia is waiting for something drastic to happen and for a lawyer to contact her before something gets done.

I have 2001 Chevy Tahoe 4WD. At approximately 130,000 miles, the antilock engages at 3 mph just before full stop. I replaced both hubs which included the speed sensors. The problem went away but came back several thousand miles later. There is a real problem here. With the amount of people reporting problems, GM should be able to narrow down the cause and fix it. I need this truck to tow a boat. All future cars will be Honda! Keep shooting yourself in the foot GM!

Purchased a Brand new Chevy Tahoe in April 2003. In December 2003, with only 6 thousand miles on my truck, the Intermediate Shaft was replaced. It was a great concern for me. I got in touch with General Motor right voice my concerns and armed with research that I had done, several hundred people were experiencing the same issue and it had found to be an design defect.

Company did not want to replace the truck but assured that for the life of the truck they would be responsible for the issue. So in June 2004 with 9200 miles, the shaft is replaced once more. Two weeks later, July '04 with 9400, the shaft had to be serviced. In Nov 2006 with 24000 miles, the shaft is replaced yet again. In Sept 2008, with 39000 miles, the shaft is replaced once more. In Jan 2009 with 43000, the shaft is serviced again.

In the meantime, I have been through three sets of tires because I have been told the wearing of the shaft affects the balance of the truck. I also spoke with Chevy about this. They said it has no correlation though I think that's true. No, I do not. It's always the same tire that wears down. I have bought the most expensive tires and it still happens.

Now I have arrived at the problem. I started talking to Customer Service back in Aug 2011 with 66000 miles, expressing the same concerns about the Intermediate Shaft. They want me to pay an $125.00 diagnostic fee to tell me and them what they already know. There is a pattern that can not be denied or ignored. Their rebuttal now is that it is no longer under warranty and they are not responsible. This is an existing problem that they were aware of now they want to bail out on their customer which isn't fair. They allow a product to be released into main stream with conscious and then without recall, only to string the customer along till the warranty expires and claiming no responsibility.

I feel this is bad faith on General Motors behalf and they need to own up to this. Anyone chosen can surf the web and read how many consumers are going through the same thing. General Motors should be ashamed but I will not go quietly into the night. Whatever I need to do, I will do until they respond and act in good faith.

I have bought a Chevy Tahoe 2010 from a dealer in Saudi Arabia. The car is brand new and when I drive, it feels as if the window is open. The sound is unbelievable for a new car so I went back to the dealer and they told me that this sound is normal. Now, I'm not satisfied with this service and they can't help.

While driving down the road, the back windshield of my 2007 Chevy Tahoe blew out. No other vehicles were around, the windshield just shattered.

My 2007 Chevy Tahoe has numberous problems. The front passenger handle has chipped and has created many bloody fingers, papercuts. My wipers just go crazy - at times they do not stop, I have to turn off the car. And now, finally, my trunk almost crushed my daughter as it only opened a third of the way and then shut. My SUV has become quite dangerous for myself and my children. I am a single mother of five and I cannnot afford to keep attending to these problems. The last problem I recently fixed - I had to replace my battery as my car would not start. I have been having problems with my car since even after the third month after I purchased it.

I brought a new 2008 Tahoe. lt has four new batteries. I had to get a new lumbar for the front left seat, because it broke. For the third row seat, I had to order new track, so the seat could slide back in place. I had to have rear window replaced. Also, steering wheel part has to be replaced, because of peeling. These things started about six months after I bought it.

I talked with my dealer, Bill ** at Alexander Chevy. I talked to GMAC about another truck but got no help. I talked to Chevy customer service rep, Ameila **. They would not help to put me in another truck. I told them I am not confident in the truck. I had to go and buy a jumper box to put in the truck just in case it doesn't start. I am stuck with a truck that I am not confident in.

I purchased as 2004 Chevy Tahoe when it was new and have been the only owner since. The Tahoe has approximately 65,000 miles on it. Recently, the engine began to make a knocking noise upon start up. As such, I took the vehicle to the local dealership for inspection (William Morriss Chevrolet - who has been great through this whole ordeal). Upon inspection of the issue, the dealership informed me that both cylinder heads are cracked and that they needed replacement at a total cost of $3,400.

Needless to say I was shocked, as cylinder heads should not need replacement after 65,000 miles, especially since I live in Southern California where there is not significant temperature fluctuations (which can lead to stress on the cylinder heads). After doing some brief research on the internet, it turns out that GM has known of issues associated with a particular cylinder head produced by Castech, which were used on numerous GM motors. In fact, GM has issued a Technical Service Bulletin (TSB), which details the steps to take if a customer comes in complaining of certain issues with their vehicle. It turns out that Castech cylinder heads are prone to leaks and cracking due to porosity issues. However, no recall was ever issued for the defective Castech cylinder heads.

Needless to say, I was not very happy and I asked the dealership if anything could be done. I was informed by the dealership that they would have to contact the regional manager to see if GM would "pick up" any of the tab. Well as you can imagine, I was informed that since the vehicle had over 50,000 miles on it that they would not help me out and that I had to pay he full amount.

The bad thing is that I wasn't even asking for full payment. I was just hoping to split the bill with them, or pay 60 percent of it at worse. The least they could have done is offered to give me the parts for free and I would have paid the labor.

In the end, my issue is that GM knew there was an issue with a product they were placing on there vehicles, yet they will not take the correct steps to remedy the individuals impacted by there negligence. GM knew the Castech cylinder heads were faulty, but expect customers to bear the financial burden of replacing them. Cylinder heads should not need replacing after 65,000 miles - maybe you could say one is normal, but two cracked cylinder heads? Based on this, I will never purchase another GM vehicle as long as I live.

i purchased a new tahoe and have many electrical problems and when i take my car for service the service dept are not helping me resolve my issues. I have many invoices where I have taken in my vehicle for service.. My car has stalled on me several times. electric problems, exterior problems such as trim. Tires wore out in the first 6 months and gas gauge reads incorrectly. It shows inaccurate readings even when I just put gas in it.

I am an owner of Chevrolet Tahoe 2008 Z71 and I bought the car on January 2008, I was happy at the beginning and then suddenly the middle of this year I was getting problems, the first time there was some vibration in the car and the engine light was always on this was before the warranty expired and they claimed that they fixed the problem in the computer programming, the engine light went off,

after one month or so, the car was have difficulty starting and there were two messages I received traction control service and stability service; the workshop when I sent it they changed the battery and one electrical cable, now the warranty was over at less than 2 years; I had to pay Dhs 3k after discount; in less than one month a bigger problem has occurred, where the car would stop in the middle of the road as the RPM would rev up but the car was not moving, they want me to pay Dhs10k; which I am not willing to pay;

I bought a brand new car so that I don't have to suffer with technical issues, and suffering without a vehicle over long durations of time with the workshop giving me a car to use while it is out of service; I would like to know if there are similar cases to mine, and who i can contact to support me as I cannot accept this low quality of service; moreover how can my message reach GM head quarters, as I am really furious, which really spoils the company's image

After 3 weeks the car is still in the workshop and they are telling me that the whole gear has to change and i have pay 10% of the charges; my question is how come a gear would get so much damage that it needs to be changed and in less than two years; considering that i am a family man and a safe driver, with no accident for years

I am writing to inform you that the I bought my car coverlet Tahoe in 2008 from your Dealer in Dubai and since I received my car I am facing so many problems such as:

The door Handle I change it for more then 3 times and am facing the same problem again and I need to take it to the services for that;

The center lock I take it for repairing 5 Times and still there is problem in that; There is sound in the Engine and the Diff and the dealer in UAE they don't want to repair it; I have warranty for 3 years or 60k KM and the car is useless I can't use it ay more coz if I face problem after the warranty finish I will pay from my pocket.

I will return the car to the dealer because I don't need such a car and I will inform my friends what is happened with me in with GM. There is a lot of Problem with this car and I want to be changed ASAP. This is the company fault and it should be change. I'm afraid that if these conditions are not met, we may be forced to take legal action.

I recently purchased a used 2004 Tahoe (80K miles). No long after purchasing the oil was changed. Oil had jelled. Castech cylinder heads are leaking coolant around oil return holds. Had both valve covers removed to confirm...cracked Castech cylinder heads.

Called GM to see if there was any way they could help with the cost of the repair after finding out there is a bulletin out (#06-06-01-019B) to GM techs indicating what to do if they come across this problem on certain cars. The 2004 Tahoo being one of them. There are about 20 cars listed on this bulletin. GM knows around 80K miles this might start to happen.

I realize I bought a used vehicle and I do not expect GM to cover the entire cost of the repair or labor, I was just looking for some help. Especially considering they knew of this problem with Castech heads. I have always had non-domestic cars. My Honda had 250,000 miles with only regular maintenance. I've always wanted a Tahoe. NOT anymore. I feel horrible not supporting a product from the USA, but after this and the customer service I received from GM, I would be stupid to support them.

After being parked for 9 hours, I drove my 2004 Chevy Tahoe 2 miles. I was not out of the car for more than 3 minutes when the dash area burst into flames and sbegan to quickly consume my vehicle. The only door that was able to accessed was the driver's front door, as the power lock system was inoperative, so, I was unable to get to the fire extinguisher kept in the car for emergencies.

I had made an impulsive stop, or I would have been in the car driving the 30 miles to home. When I think what could have happened, especially if my children had been with me as they usually are!!

After reading the other complaints regarding GMC vehicles, having the same problem....I am sooooo angry...could this have been avoided? How many more before GMC does something about it?

I leased a brand new 2007 Chevy Tahoe in Oct 07. Since the day I got it, there has been a contstant rattle/banging noise to the driver side of the car (window and where the door meets the body). Driver & passenger. I have brought it into GM a whopping 8 times to have it fixed. EVERY TIME, they come back saying they HAVE fixed different things. (Dried weather stripping, loose window regulator, door alignment etc.) EVERY time I bring it back, all the techs and service reps when I take them on a test drive say "wow thats really bad". When I come to pick up the car, they tell me what was wrong and what they did. It never lasts for more than 2 weeks. I am tired of bringing it in and not getting any resolution. What can I do?? My lease ends in Oct 2009. HELP!!

we bought a 2005 chev tahoe and we have had nothing but problems from this vehicle and this company. We had to take it back four times to get them to fix the horn. Then we had to have the transmission rebuiltat 45000 miles. now the fourwheel drive motor is bad they say that is my problem. I called friday about my inst cluster messing up made arrangments to take it to the dealer this morning. When i got there they went up on the price to check it from 42$ to96$. Theperson i talked to friday told me the repair was covered under policy.

I think i have had enough problems on a vehicle with less than 55000 miles. I think i have purchased a lemon that has done nothing but give me problems. It is going to cost me500$ to fix the instrement cluster and another $500 to fix the 4wd

On a early Tuesday morning, 2:00 am, our 2007 chevy Tahoe, just lit on fire. The vehicle was sitting in our driveway for 10 hours, no one drove it, no one moved it, no one even sat in it. The explosion of the front tire woke me up, and we had just enough time to evacuate our two small children before my husband grabbed a garden hose and tried to contain the fire so it wouldn't burn our house to the ground. Our vehicle was parked 5 feet from our house,& 10 feet from my daughters bed. Thank god the vehicle was not parked in our garage, because the garage is directly above my childrens bed rooms. Our garage was not build with the fire wall (spancrete, they call it) between the garage and the second story (it was built in 1973); if the truck would have been in our garage, my self, my husband, and my 4 year old daughter, and my 2 year old son, would be dead. The worst part of the whole ordeal, is that Chevy told me, when I called, that they could not even assign someone to look at my case for7-10 days. I called today, being the 9th day, and they told me Mrs. Schwarz, we told you it would take us 7-10 days, today is only day 9. Ours is not the first SUV this has happened to, it is the 3rd. Does someone need to be killed before a call will be returned from Chevy. I have visions of my four year old little girl on fire, and burning to death. We were very lucky, no one was hurt, but what will happen to the next person? What about the next family, that doesn't wake up in the middle of the night? I can tell you what will happen. Chevy will send a huge settlement to the next of kin; because they will be burying a member of their family that owned a 2007 Chevy Tahoe. Chevy will know that it could have been prevented by recallling 400,000 vehicles; but they will also know that they did nothing about it, and I will feel that I didn't do enough. Please contact me if there is any further action that I can take. I would like to see a recall of this vehicle. Someone should have to be injured, or killed, just because enough wasn't done.

Some Tahoe owners have had a little of everything, like

I have a 1996 Tahoe with 103,000 miles. Ever since I purchased the vehicle it has been in and out of the shop. I've had the alternator replaced, the water pump, the rear-end, air conditioner control, power window switch and now the transmission needs to be replaced. I'm about at my wits end. I don't have the money to replace the transmission. This isn't right, it's not fair and it shouldn't be happening. I expect more longevity and better performance out of a vehicle than what I have received out of this one.


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