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GM Chevrolet Suburban Fire

Nicole of Huntington Beach CA (2/27/04):
I purchased a new Chevy Suburban in 2001. The vehicle came with a 36,000/3 year warranty. On Jan. 17th my vehicle caught on fire due to faulty wiring/cd player under the dashboard. I was in a Dairy Queen drive-thru with 5 kids and 1 dog. I had to evacuate the kids and dog. It was 9:30 in the evening.

The fire ruined the whole electrical system, dashboard and windshield. The firemen put the fire out by axing through my windshield and melted dashboard. I no longer have a vehicle.

After 5 weeks of dealing with GMAC and continually requesting a new vehicle, GM has informed me that they will not replace my vehicle. Two different fire investigators have found GM to be at fault. I now have to go and purchase a new vehicle. I am an at-home mom and purchasing a new vehicle wasn't in my budget for this year. This car is still under the GM warranty. I have documented everything very well including pictures of my vehicle.

My car was ruined. The fire destroyed the electrical system, dashboard/instrument panel, windshield, rearview mirror/compass. My car was essentially totalled. Not to mention that I and my 5 kids in the car breathed in those toxic fumes! I was forced to go buy a new vehicle! GM did nothing for me!

Nicole should file a claim with her insurance company.

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